Night Auditor
Night Auditor Job 15 miles from Long Beach
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $27.00 to $27.00 per hour and a shift differential pay of $1.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Night Auditor
Night Auditor Job 15 miles from Long Beach
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $27.00 to $27.00 per hour and a shift differential pay of $1.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Night Audit
Night Auditor Job 25 miles from Long Beach
Who We Are:
Feel valued and cared for at DoubleTree by Hilton Hotel Irvine Spectrum, set in Irvine Spectrum Business Park, in the heart of Southern California's technological coast. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Are you ready to take your career to the next level? Apply Today!
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family-focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.
Job Description
What You Will Accomplish
Audits, balances and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audits, balances, posts and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audits, balances and prepares, verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for preparation of daily reports.
Balances and closes all bank ticket codes, daily.
Runs night audit final after insuring all revenues are in balance nightly.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
What You Will Bring
Audits, balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Perform the duties of a Guest Services Agent including express checkouts.
Assists in taking and placing wake-up calls, as needed.
May assist with In-Room Dining or amenity deliveries. Follows all standard food handling, sanitation, TIPS and health department guidelines.
Great If you have
Normally requires one to two years accounting or Guest Services experience
Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort.
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
Able to use mathematics to solve problems.
Requires ability to use computers programmed with accounting software to record, store and analyze information.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
May be required to have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other details
Job Family PHG Hotels
Pay Type Hourly
Min Hiring Rate $19.50
Max Hiring Rate $19.50
Night Audit PT
Night Auditor Job 21 miles from Long Beach
**Job Details** Experienced Balboa Bay Resort - Newport Beach, CA Part Time Not Specified $23.37 - $23.37 Hourly Graveyard Admin - Clerical **Description** Audits, balances, and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.
**Primary Responsibilities/Essential Functions:**
* Audits, balances, and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
* Audits, Balances, posts, and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
* Audits, balances, and prepares verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for the preparation of daily reports.
* Balances and closes all bank ticket codes, daily.
* Runs night audit final after insuring all revenues are in balance nightly.
* Resolves guest complaints within scope of authority otherwise refer the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
* Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
* Follows all safety policies and procedures. Reports potential safety issues to the manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. The team member has a responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with the hotel's Hazardous Material (HAZMAT) program and familiarizes oneself with current MSDS. Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.
**Other Responsibilities/Supportive Functions:**
* Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
* Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sale.
* Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
* Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
* Perform the duties of a Guest Services Agent including express checkouts.
* Assists in taking and placing wake-up calls, as needed.
* May assist with In-Room Dining or amenity deliveries. Follows all standard food handling, sanitation, TIPS, and health department guidelines.
* Notifies management of unsafe conditions, needed maintenance of any equipment, and any accidents.
**Qualifications**
* Normally requires one to two years accounting or Guest Services experience
* Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotels or resorts.
* Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
* Able to use mathematics to solve problems.
* Requires the ability to use computers programmed with accounting software to record, store, and analyze information.
* Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. It requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation.
* Must be able to speak, read, write, and understand English to understand instructions, safety rules, and communicate with guests.
* Able to work independently with minimal guidance and as part of a team.
* May be required to have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
* Completes all required training as scheduled.
* Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
* Must maintain a clean appearance and professional demeanor.
Night Auditor - Part Time
Night Auditor Job 21 miles from Long Beach
Pacifica Hotels is searching for a Night Auditor to join the team at The Kinney Venice Beach. The Night Auditor will be responsible for assisting guests in all guest services related functions. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after insuring all revenues are in balance nightly.
Core functions of the position, but are not limited to the following;
* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
* Communicate effectively with guests and fellow team members.
* Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
* Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
* Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
* Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
* Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
* Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Health Benefits, Travel Perks & More
401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.
Salary: $21.00 - $21.59/hour
Night Auditor (must be available weekends)
Night Auditor Job 16 miles from Long Beach
Become Part of the TPG Hotels, Resorts & Marina Team......
TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
Job Overview
The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.
What You'll be Doing:
Guest Services:
Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
Front Desk Operations:
Process check-ins and check-outs for guests arriving and departing during the night hours.
Manage reservations and room assignments, ensuring accurate information and availability.
Handle phone calls, take messages, and provide information to guests as needed.
Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
Ensure compliance with data protection and privacy regulations when handling guest information.
Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
Nightly Reports and Reconciliation:
Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
Accounting and Bookkeeping:
Post charges, payments, and adjustments to guest accounts accurately.
Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
Security and Safety:
Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
Skills and Abilities
High School Education, or an equivalent of previous experience.
Proven experience in hotel front office operations or guest services.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and computer systems.
Experience with Microsoft Office applications.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Compensation: $19.00-$20.00/hr
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Night Auditor (must be available weekends)
Night Auditor Job 16 miles from Long Beach
Become Part of the TPG Hotels, Resorts & Marina Team......
TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
Job Overview
The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.
What You'll be Doing:
Guest Services:
Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
Front Desk Operations:
Process check-ins and check-outs for guests arriving and departing during the night hours.
Manage reservations and room assignments, ensuring accurate information and availability.
Handle phone calls, take messages, and provide information to guests as needed.
Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
Ensure compliance with data protection and privacy regulations when handling guest information.
Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
Nightly Reports and Reconciliation:
Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
Accounting and Bookkeeping:
Post charges, payments, and adjustments to guest accounts accurately.
Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
Security and Safety:
Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
Skills and Abilities
High School Education, or an equivalent of previous experience.
Proven experience in hotel front office operations or guest services.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and computer systems.
Experience with Microsoft Office applications.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Compensation: $19.00-$20.00/hr
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Night Auditor
Night Auditor Job 19 miles from Long Beach
The primary duties of the night auditor are to check front office accounting records for accuracy, compile information for the financial records, assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
**Essential Functions and Responsibilities of the job include but are not limited to:**
* Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
* Balance the computer system posting against the department balances and supporting documentation to ensure accuracy.
* Complete daily auditing, balancing, and closing procedures accurately and efficiently.
* Run all audit reports. Complete reporting requirements including daily report.
* Initiate and complete the audit computer process.
* Balance and process all credit card batches for the day's activity.
* Check guests in and out of the hotel in a courteous and pleasant manner.
* Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
* Use the appropriate phrases and greetings when interacting with guests.
* Ensure guest needs are responded to in a timely and efficient manner.
* Count cash drawers during every shift.
* Maintain guest confidentiality at all times.
* Conduct self in a friendly and attentive manner during all guest encounters.
* Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
* Accurately manage cash drawer and credit card system.
* Operate phone system in, at times, a fast-paced environment.
* Communicate pertinent shift information to the next shift and direct supervisor.
* Work in a safe and conscientious manner.
* Adhere to all safety policies and procedures.
**Qualifications**
**Knowledge/Education/Experience:**
* High School diploma or equivalent preferred.
* Experience in a hotel or a related field preferred.
**Physical Requirements:**
* Ability to stand during entire shift
* The nature of the team member's work prevents the team member frmo being relieved of all duty during the team member's meal period and that the team member shall work an on-duty meal period that shall be paid for by the employer
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Mental Requirements:**
* Ability to convey information and ideas clearly.
* Must maintain composure under pressure
* comprehend and perform basic mathematical operations
* Life Insurance
* 401k Investment & Savings Plan (Part Time & Full Time)
* Orange County Credit Union
**We care about your education and professional growth.**
* California Baptist University Scholarship
Night Auditor
Night Auditor Job 21 miles from Long Beach
The night auditor typically handles both the duties of the front desk agent and accounting. The auditor accounts for the day's business and remains available to serve the overnight needs of guests.
Night Auditor Part Time
Night Auditor Job 38 miles from Long Beach
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $16.50 - $17.70 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Night Auditor
Night Auditor Job 48 miles from Long Beach
Join Our Team as a Night Auditor!
Night Auditor
About Us:
At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team!
Responsibilities
Key Responsibilities:
Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM) assist with check-ins reservations and inquiries.
Night Audit: Prepare and finalize Night Audit work ensuring accurate daily transaction balancing.
Security: Conduct security walks to ensure guest and property safety.
Reporting: Prepare daily reports and the Daily Flash Report for management insights.
Collaboration: Work with other departments for smooth operations and exceptional service.
What We're Looking For:
Experience: 1 year in a hotel or related field. Supervisory experience is a plus.
Education: High School diploma or equivalent required; college coursework beneficial.
Skills: Proficient in Windows spreadsheets and word processing. Strong problem-solving skills and independence.
Attributes: Friendly service-oriented with excellent communication and detail-oriented.
Why Join Us?
Growth Opportunities: Career advancement potential.
Supportive Environment: Collaborative and respectful team.
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
Property Details
Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service.
Guests can get a bright start to the day when they choose their favorite foods at the complimentary cooked-to-order breakfast. The Evening Reception gives guests the chance to unwind over complimentary drinks and snacks served in the hotel's lush, open-air atrium.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical Dental and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min USD $16.25/Hr. Compensation Mid USD $20.31/Hr. Compensation Max USD $24.38/Hr.
Night Auditor
Night Auditor Job 24 miles from Long Beach
**Job Description:** The Night Auditor is responsible for completing the Night Audit and overseeing the nightly operations of the Front Office and Night Audit staff. This position is the contact point for guests and other hotel departments during the “graveyard” shift.
**General Responsibilities Include:**
* Execute all registration processes revolving around arrival and departure in accordance with check-in and check-out performance standards
* Work with our property management system H.I.S, and other interfaces as required
* Operate/handle telephone lines
* Escort incoming guests to their rooms when feasible
* Reconcile and complete all daily front desk agent work
* Balance room posts and close day
* Run accounts receivable reports
* Provide next day reports for hotel
* Address guest complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department manager so that they can be resolved
* Investigate all safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary
**Skills/Knowledge Required:**
* Exceptional customer service skills
* Polished verbal and written communication skills
* Excellent attention to detail
* Ability to multi-task and prioritize in a fast paced environment
* Great attitude, energetic and motivated team player
**Physical Requirements:**
* Must be able to sit at a desk, walk, and stand for up to four (4) hours
* Must be able to walk and stand for extended periods of time
* Must be able to bend, stoop, squat and stretch
* Must be able to occasionally lift up to 25 lbs.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
**Qualification Standards:**
**Education:** High School/College degree preferred.
**Experience:** 1-2 years previous experience in a night audit or similar guest service role preferred
**Licenses or Certificates:** none
**Grooming:** All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)
*Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.*
**EOE**
**Qualifications**
**Skills**
**Behaviors**
**:** **Motivations**
**:** **Education**
**Experience**
**Licenses & Certifications**
Night Auditor/Security
Night Auditor Job 19 miles from Long Beach
**Job Details** Brea Embassy Suites - Brea, CA $18.00 - $18.00 Hourly Hospitality - Hotel **Description** ** To ensure all revenue is posted to the correct departments and to balance all revenue departments daily and complete all necessary reports.
**Essential Responsibilities:**
- Performs all audit procedures as set forth by the Hotel and company, daily.
- Performs all required audit reports.
- Verifies the status of all wake-up call requests and ensures they are properly handled.
- Balances all cash receipts and work performed during the audit shift. Makes deposits of cash.
- Prepares the front office for ‘A' Shift and resets day's business.
- Acts as a Guest Services Agent during the nighttime hours.
- Acts as the Manager on Duty during nighttime hours.
- Attends and actively participates in all front office meetings.
- Participates in all training and cross training programs.
- Acts as PBX operator during the audit shift.
- Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
- Required to be always in uniform when working on the property, including wearing a name identification badge.
- All other duties as assigned by a manager or supervisor.
**Skills and Abilities:**
* Understand and use math concepts to design a financial or economic system.
* Work math problems quickly and accurately.
* Understand and use computers and related equipment.
* Speak and write clearly to report financial information.
* Plan and direct the work of accounting clerks and other workers.
* Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
* Deal with the public, customers, employees, union and government officials with tact and courtesy.
* Change activity frequently and cope with interruptions.
**Physical Demands:** Sedentary work. Exerting up to 10 pounds of force occasionally. Requires walking or standing to a significant degree.
**Requirements**
* High School completion or an equivalent level of education and experiences.
* 1-2 years Hilton hotel front desk or night audit experience preferred.
* Reliable, self motivated, integrity, works well under pressure, customer service, observant and comfortable with a computer and Microsoft office (word/excel).
**Attendance:**
Regular attendance in conformance with the standards, which may be established by WCG, Inc. from time to time, is essential to be successful performance of this position. Employees with irregular attendance/ tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Windsor Capital Group, Inc. rules and regulations and will be subject to disciplinary action, up to and including termination of employment.
Night Auditor
Night Auditor Job 17 miles from Long Beach
Our
Cambria Hotel LAX/El Segundo
is currently seeking experienced Night Auditors. As a rockstar in the Front Office you will help us
craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns
! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:
Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Balance & account for all daily cash and charge transactions
Review & analyze all adjustments
Post room, tax and miscellaneous charges to guest folios
Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
Inform general manager of control issues
Follow audit binder and checklist required for duties and timelines
Ability to multi-task and prioritize
Flexibility- must anticipate regularly scheduled weekend and evening hours
Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
Education and Experience:
High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Our Perks:
Highly competitive salary
Medical, Dental, Vision, Ancillary Benefits, 401K
Paid Time Off, Paid Sick Time
Job Training, Opportunity for Advancement
Associate Referral Program, Hotel Discounts
And now -
Daily Pay!
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 520 Newport Center Drive #520, Newport Beach, Ca 92660, or by contacting the People Resources and Development Department by dialing ************.
Night Auditor
Night Auditor Job 21 miles from Long Beach
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift but may be asked and assigned another shift due to work needs.
Duties and Responsibilities
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Maintain guest history files.
Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
File registration cards and vouchers by room number.
Assist and process overbooked or “walked” guests.
Assist and provide room change accommodations.
Document all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Communicate with prior shift's Front Desk Agent to review all follow-up items.
Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
Process end of day reports.
Knowledge, Skills, and Attributes
Must be able to sustain composure, remain calm and possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented with excellent customer service skills.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to multi-task in a fast paced work environment.
Must possess excellent interpersonal and organizational skills.
Must have basic knowledge of arithmetic.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to read, write and understand the English language.
Must be able to exercise confidentiality and discretion.
Must be able to effectively communicate.
Qualifications
Education: High School Diploma or equivalent GED certificate preferred. Preferred technical diploma from a trade college.
Experience: Strong technical skills with preferably three years of years of hotel experience.
NIGHT AUDITOR
Night Auditor Job 21 miles from Long Beach
Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **NIGHT AUDITOR** Full Time 30+ days ago Requisition ID: 3012 Salary Range: $19.00 To $19.00 Hourly Our Fairfield Inn Indiois currently seeking experienced **Night Auditors**. As a rockstar in the Front Office you will help us ***craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns*!** This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
**Position Responsibilities**:
* Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
* Balance & account for all daily cash and charge transactions
* Review & analyze all adjustments
* Post room, tax and miscellaneous charges to guest folios
* Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
* Inform general manager of control issues
* Follow audit binder and checklist required for duties and timelines
* Ability to multi-task and prioritize
* Flexibility- must anticipate regularly scheduled weekend and evening hours
* Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
**Education and Experience**:
* High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
* 2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
**Our Perks:**
*Highly competitive salary*
Medical, Dental, Vision, Ancillary Benefits, 401K
Paid Time Off, Paid Sick Time
Job Training, Opportunity for Advancement
Associate Referral Program, Hotel Discounts
And now - *Daily Pay!*
24seven Hotels is a premium-branded lifestyle and select-service -focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. E nsuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit . Instagram: Facebook:
*Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws*
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 520 Newport Center Drive #520, Newport Beach, Ca 92660, or by contacting the People Resources and Development Department by dialing ************.
Night Auditor
Night Auditor Job 36 miles from Long Beach
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
Friday and Saturday night 10:30 PM - 6:30 AM
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
Now offering Daily Pay!
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Auditor - FSPMS Experience
Night Auditor Job 17 miles from Long Beach
Join Our Team as a Night Auditor! Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team!
Responsibilities
Key Responsibilities:
* Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM) assist with check-ins reservations and inquiries.
* Night Audit: Prepare and finalize Night Audit work ensuring accurate daily transaction balancing.
* Security: Conduct security walks to ensure guest and property safety.
* Reporting: Prepare daily reports and the Daily Flash Report for management insights.
* Collaboration: Work with other departments for smooth operations and exceptional service.
What We're Looking For:
* Experience: 1 year in a hotel or related field. Supervisory experience is a plus.
* Education: High School diploma or equivalent required; college coursework beneficial.
* Skills: Proficient in Windows spreadsheets and word processing. Strong problem-solving skills and independence.
* Attributes: Friendly service-oriented with excellent communication and detail-oriented.
Why Join Us?
* Growth Opportunities: Career advancement potential.
* Supportive Environment: Collaborative and respectful team.
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
Property Details
Our hotel is conveniently located adjacent to California State University and a short distance from downtown Fullerton. Visitors can easily travel to dazzling attractions during your stay such as Crystal Cathedral, Brea city, Knott's Berry Farm and Disneyland in Anaheim. After those adventures, guests can ease into our spacious rooms and suites. We offer complimentary Wi-Fi, plush bedding and room service for utmost comfort. Following a rejuvenating morning, guests can visit our outdoor pool and fitness center for their daily workout. Then satisfy their built up appetite at our on-site restaurant. Spadra33 serves a fusion of American and Asian cuisine to satisfy even the pickiest of palettes. Fun and dining isn't the only thing our hotel provides. We can host a business meeting or wedding reception in one of our contemporary event venues. Whatever brings visitors to town, they will create lasting memories at Fullerton Marriott at California State University.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
* Now offering Daily Pay! Ask your Recruiter for more details
* Medical Dental and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan
Compensation Min
USD $16.25/Hr.
Compensation Mid
USD $20.31/Hr.
Compensation Max
USD $24.38/Hr.
Night Auditor
Night Auditor Job 35 miles from Long Beach
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $26.50 to $26.50 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Night Auditor
Night Auditor Job 48 miles from Long Beach
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $18.50 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.