Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
Wage range of $21 to $22.50 per hour
Must be able to work weekends & holidays
Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
$21-22.5 hourly 5h ago
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Front Desk Clerk - The Inn at Spanish Bay (Full Time & Part Time)
Pebble Beach Resorts 4.5
Night auditor job in Pacific Grove, CA
The Front Desk Clerk is responsible for making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and responding to inquiries. The Front Desk Clerk should strive to demonstrate world class service in all interactions. The Front Desk Clerk should comply with all Pebble Beach Company safety and health policies and procedures.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* The Front Desk Clerk serves as our guests' first point of contact and manages all aspects of their accommodation. Front Desk Clerk responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
* The Front Desk Clerk supports all departments, guests, outside vendors and employees within the company through their daily tasks.
* The Front Desk Clerk proactively provides our guests with personal service and attention that exceeds their expectations. The Front Desk Clerk ensures that the company's Mission Statement and Vision Statement are continuously met.
Absolutely Required Skills:
* Facilitate guest check-in and check-out by providing efficient and accurate service.
* Answer telephones, providing information about room rates, packages and various resort amenities.
* Comply with all Pebble Beach Company safety and health policies and procedures.
Desired Skills:
* Obtain comprehensive understanding of the daily operations of the hotel while still maintaining a high level of world class service to all patrons.
* Develop strong interpersonal skills in task delegation and communication.
* Responsible for managing the customer experience, educating and upselling guests on products and services.
Why work for Pebble Beach Company:
* Competitive Pay: $17.00/hour plus service charges.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$17 hourly 13d ago
Night Auditor (Part Time) - Hilton San Jose
Hilton 4.5
Night auditor job in San Jose, CA
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The hourly rate for this position is $33.84. according to UNITE HERE L19, new hires may earn $27.07 (80% of rate First 6 months) $30.46 (90% of rate Second 6 months) and after that period of time, the rate will increase to CBA rate.
A NightAuditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position is Part Time, required to work 2 overnight Friday and Saturday (11pm - 7am)
What will I be doing?
As NightAuditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
$33.8 hourly Auto-Apply 5d ago
Part Time Night Auditor
General Accounts
Night auditor job in Morgan Hill, CA
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Compensation: $20.00 - $22.00 per hour Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $20.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$20-22 hourly Auto-Apply 60d+ ago
Night Auditor
Highgate Hotels 4.5
Night auditor job in Salinas, CA
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location
Courtyard Salinas
17225 El Rancho WaySalinas, CA 93907
Overview
The NightAuditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Must be willing to cross train in other accounting or hotel-related areas.
* Must be able to prioritize job functions in order to meet deadlines.
* Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
* Audit and reconcile financial and statistical reports.
* Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
* Prepare and distribute month-end reports.
* Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
* Prioritize job functions in order to meet deadlines.
* Ensure accuracy of all numbers reported including statistics.
* Input and update financial information into corporate communications network.
* Perform daily, weekly, monthly and annual data processing system functions as required.
* Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
* Ensure overall guest satisfaction.
* Respond to governmental inquiries upon receipt.
* Handle guest requests
Qualifications
* High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
* Guest Service Experience preferred.
* Computer knowledge/skills required.
* Flexible and long hours sometimes required.
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Late/Overnight shift
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
$34k-41k yearly est. Auto-Apply 3d ago
Part Time Night Auditor
Hampton Inn Morgan Hill 3.9
Night auditor job in Morgan Hill, CA
Job Description Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Compensation: $20.00 - $22.00 per hour
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
$20-22 hourly 23d ago
Overnight - Front Desk Agent - ZYPRA
IHG Career
Night auditor job in Monterey, CA
Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home in any location.
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other ad-hoc duties when your colleagues need your help.
What We Need from You -
In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally, you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
What we Offer ─
We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly range for this role is $21.43 to $28.80.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$21.4-28.8 hourly Auto-Apply 7d ago
Front Desk Representative
Eunoia Medispa A Physician Assistan
Night auditor job in Salinas, CA
Job DescriptionBenefits:
Company parties
Employee discounts
Free uniforms
Benefits/Perks
Hourly wage
Ongoing training
Employee Discount
Job Summary
We are seeking a friendly, Spanish speaking, service-oriented Front Desk Representative to join the team at our thriving wellness center. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.
Responsibilities
Greet customers as they arrive and provide an excellent customer experience
Answer phone calls and schedule appointments
Assist clients with paperwork, including consent forms
Maintain a clean and inviting environment
Provide general customer service and attend to the needs of customers throughout their services
Qualifications
Experience as a receptionist or similar role is preferred
Excellent communication skills with a commitment to customer service
Spanish speaking
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Excellent multi-tasking skills
Hippa compliance
$31k-41k yearly est. 4d ago
Guest Service Agent
Stanford Hotel Group 3.8
Night auditor job in Santa Clara, CA
The Hilton Santa Clara is seeking an enthusiastic Guest Service Agent to join our great team and enjoy all the benefits of our exciting hotel environment! Come be part of one of the finest Santa Clara Four Diamond Hotels featuring 280 rooms in the heart of Silicon Valley next to the San Francisco 49'ers Levis Stadium, Great America Amusement Park and Santa Clara Convention Center.
To provide our guests with excellent service at the front desk from making the reservation to departure. To respond to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.
ESSENTIAL JOB DUTIES:
* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
* Check departing guests out of the hotel as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Resolve guest problems and complaints. Adhere to guest safe deposit box procedures.
* Responsible for knowledge of groups and functions in the Hotel on a daily basis.
WHAT WE OFFER:
* Vacation, Holiday, and Sick pay
* Medical/Dental/Pension applicable to the CBA
* Hotel Room Discount
* Free Parking
* Meals Provided
* Discount programs
* Education Assistance Program
* Shoes for Crews
* Commuter Benefits
This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays.
Compensation: $29.43 an hour. Overtime eligible
The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************** to let us know the nature of your request.
$29.4 hourly 60d+ ago
Front Desk Agent at Chaminade Resort & Spa
Pyramid Birmingham Campus Management
Night auditor job in Santa Cruz, CA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace-it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job-it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA
What you will have an opportunity to do:
Chaminade Resort & Spa is now hiring for an outgoing, energetic front desk agent that is available to work a variety of shifts at the front desk of an award winning resort. Must be self-motivated, possess excellent customer service skills, be organized, able to multi-task and handle busy situations. Main responsibilities include making reservations, selling and upselling rooms, checking guests in and out, and handling guest requests or concerns in an effective and efficient manner. Hours vary on availability. If you are great with people, this is the job for you. Become a part of our team today!
What are we looking for?
Compensation:
$20.
-
$20.0
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$20 hourly Auto-Apply 14d ago
Front Desk Agent - $18 per hour - Santa Cruz Hilton
Huntremotely
Night auditor job in Santa Cruz, CA
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$33k-41k yearly est. 18h ago
Front Desk Agent (Part-Time) @ Chaminade Resort and Spa
Pyramid Max Management
Night auditor job in Santa Cruz, CA
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
$33k-41k yearly est. Auto-Apply 1d ago
Front Desk Agent Night Audit- Hotel
Bmvhotels LP
Night auditor job in Gilroy, CA
Job Description
FRONT DESK AGENT
REPORTS TO: Front Office Manager
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established creditchecking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales driven. Presents options and alternatives to guests and offers assistance in making choices. Know the location and types of available rooms as well as activities and services of the property.
DUTIES AND RESPONSIBITILITES:
Registers guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Uses suggestiveselling techniques to sell rooms and to promote other services of the hotel.
4. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
5. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
6. Processes reservations from the sales office, other hotel departments, and travel agents.
7. Maintains a thorough knowledge of the room rack locations, types of rooms, room rack operations, package plans, and discounts.
8. Knows the credit policy of the hotel and how to code each reservation.
9. Prepares letters of confirmation.
10. Understands the hotel's policy on guaranteed reservation, and noshows.
11. Processes advance deposits on reservations.
12. Tracks future, room availabilities on the basis of reservations.
13. Prepares expected arrival lists for front office use.
14. Assists in pre-registration activities when appropriate.
15. Monitors advance deposit requirements.
16. Makes sure that files are kept up to date.
17. Answers letters of inquiry regarding rates and availability.
Processes guest checkouts.
Reads and initials the pass-on log.. Is aware of daily activities and meetings taking place in the hotel.
20. Attends department meetings.
21. Answers incoming calls.
22. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
23. Places outgoing calls.
24. Takes and distributes messages for guests
25. Logs all wakeup call requests and performs wakeup call services.
26. Provides information about guest services to guests.
27. Answers questions about hotel events and activities.
28. Understands PBX switchboard operations.
Summarizes results of operations for management.
30. Understands principles of auditing, balancing, and closing out account
31. Knows how to operate posting machines and other front office equipment.
Understands and knows how to perform checkin and checkout procedures.
33. Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early checkins, special requests, and partday rooms.
34. Thoroughly understands and adheres to proper credit, checkcashing, and cash handling policies and procedures.
35. Posts and files all charges to guest, master, and city ledger accounts.
Obtains the house bank and keeps it balanced.
Completes cashier preshift supply checklist.
Takes departmental machine readings at the beginning of the shift.
Post charges to guest accounts.
Transfers guest balances to other accounts as required.
Settles guest accounts.
Handles cash, traveler's checks, personal checks, credit cards, and direct billing requests properly
43. Posts nonguest ledger payments.
44. Makes account adjustments.
45. Disperses guest records upon checkout.
46. Transfers folios paid by credit card to each credit card's master file.
Transfers folios charged to the nonguest ledger to each company's master file.
Balances department totals at the close of the shift.
49. Balances cash at the close of the shift.
50. Manages safe deposit boxes.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Knows how to use all front office equipment.
Follows procedures for issuing and closing safe deposit boxes used by guests.
55. Maintains the cleanliness and neatness of the front desk area.
56. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Uses proper telephone etiquette.
58. Uses proper mail, package, and message handling procedures.
59. Reports any unusual occurrences or requests to the manager or assistant manager.
60. Knows all safety and emergency procedures. Is aware of accident prevention policies.
Posts room charges and taxes to guest accounts.
Processes guest charge vouchers and credit card vouchers,
Transfers charges and deposits to master accounts.
Verifies all account postings and balances.
Monitors the current status of coupon, discount, and other promotional programs.
Prepares a summary of cash, check, and credit card activities.
67. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy
Develops and maintains all aspects of the hotel's reservations, check-in, and check-out system directed toward the maximization of profit.
Maintain cleanliness of Front Lobby Area. Vacuuming, mopping and sweeping when possible and necessary.
Empting of front office trash.
Attend to breakfast/evening reception bar tasks when necessary.
72. Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
73. Other duties as requested
PREREQUISITES:
Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary
language(s) used in the workplace. Must be able to speak and understand the primary language(S)
Used by guests who visit the workplace.
Experience: Previous hotelrelated experience desired.
Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, driving,
Signature Date
Visual activity, and may on occasion have to lift and carry up to 40 pounds.
$33k-41k yearly est. 7d ago
Front Desk Agent - $18 per hour - Santa Cruz Hilton
Remington Hotels 4.3
Night auditor job in Santa Cruz, CA
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$33k-40k yearly est. 18h ago
Front Desk Clerk
Sitio de Experiencia de Candidatos
Night auditor job in San Jose, CA
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$30k-38k yearly est. Auto-Apply 35d ago
Guest Experience Representative
San Jose Earthquakes
Night auditor job in San Jose, CA
Each Guest Experience Representative will report directly to the Director, Guest Experience. They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Pay Rate is $21.00/hr. Opportunity for monetary bonuses. Employees are scheduled on an “as needed” basis. Responsibilities include but are not limited to:
Act as a front line representative assisting with guests and staff at all entry points of the Stadium
Securing gates and access points to ensure guests do not enter without an appropriate ticket/credential
Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned
Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags. Report escalated incidences to dispatch
Receive training in guest evacuation procedures, procedural response to medical incidents and be knowledgeable in all procedures
Recognize potential hazards and observe appropriate precautions with guests
All staff must attend mandatory in-house/online training before the start of each season with monthly follow ups
Qualifications:
Must be at least 18 years of age
Excellent problem solving and conflict resolution skills
Excellent interpersonal and leadership skills with a diverse staff and fan base
Experience communicating through fast-paced and sometimes stressful working environment
Strong verbal communication skills (bilingual a plus)
Must have the ability to simultaneously handle multiple tasks and adapt to change
Required to work every Quakes home game - shift generally starts 2.5 hours prior to kick-off
Options to work additional stadium events as announced
Requirements:
This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs and downstairs
Nature of position requires the ability to lift a minimum 20 pounds
Must have the ability to adjust to changing work hours and locations in and around the stadium
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
$21 hourly 21d ago
Front Desk Wellness Representative
RHWS022
Night auditor job in Los Gatos, CA
Benefits:
Employee discounts
Opportunity for advancement
Wellness resources
Benefits/Perks
A competitive hourly wage plus bonuses
Flexible Schedules
Casual Dress-code
Fun, wellness-focused work environment
Company OverviewRestore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America! Job SummaryAre you passionate about helping people live healthier lives so they can do more of the things they love? If so, you're amazing! That's what we're all about at Restore, which means we're always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience. Responsibilities
Greeting clients and assisting them with Restore's wellness services
Answering general inquiries, settling guest accounts, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
Onboarding new clients
Educating clients on Restore services, including medical benefits, precautions, and at-home care
Conducting tours and selling service packages and memberships
Performing opening and closing procedures: day to day operations, running reports and recording key data
Responsible for cash drawer contents and transactions throughout the shift
Maintain a safe, clean and secure environment for all guests and employees.
Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.
Compensation: $17.00 - $20.00 per hour
Restore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of care-Hyper Wellness . Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before.
Restore is one of America's fastest-growing companies right now, and for good reason. Inc. 5000 just named Restore the #1 hottest franchise in America, and #113th company in America.
We are on a blazing mission to restore people's health and wellness so that they can do more of what they love every day. Our daily metric? How many people we helped that day. That's why it is paramount that we attract people who are as passionate about helping people as we are.
Join us on our mission to help people feel better so they can do more of what they love.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.
$17-20 hourly Auto-Apply 60d+ ago
Front Desk
LGTC Group
Night auditor job in Campbell, CA
Full-time Description LGTC's ED Program in Campbell is seeking a welcoming, organized, and detail-oriented Front Desk to support the daily operations of our Eating Disorder program. This role serves as the first point of contact for clients, staff, and visitors and is responsible for greeting and checking in clients, managing appointment statuses in the EHR, and notifying clinicians of client arrivals.
The Front Desk supports admissions and program flow by facilitating orientations, monitoring orientation checklist completion, enrolling clients in the correct program episodes, coordinating schedules, and supporting group and documentation audits. This role also assists with administrative and program coordination tasks as needed. Requirements Qualifications
High school diploma or equivalent required; administrative or healthcare experience preferred
Experience in a healthcare, mental health, or clinical setting strongly preferred
Comfortable using EHR systems, Microsoft Teams, and basic office technology
Strong organizational skills and attention to detail
Excellent interpersonal and communication skills
Ability to multitask, prioritize, and remain calm in a fast-paced environment
Professional, friendly, and client-centered demeanor
$31k-41k yearly est. 19d ago
Cashier / Guest Service Representative
Bistro Boudin
Night auditor job in San Jose, CA
The Guest Service Representative (GSR) is the primary point of contact for guests and is responsible for creating an excellent service experience for our customers by representing the brand positively, providing prompt service and quality products while maintaining a clean and comfortable environment, and assisting in upholding all operational standards.
We offer a Cashier the following benefits:
Competitive salary: $18.45-$18.50/Hour
TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour!
Generous meal discounts
Employee growth opportunities
Flexible schedules
A daily loaf of bread
$18.5-18.5 hourly 18h ago
Front Office Agent- FT
Carmel Valley Ranch 3.9
Night auditor job in Seaside, CA
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Click here to spend a ‘day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
Wage range of $21 to $22.50 per hour
Must be able to work weekends & holidays
Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
The average night auditor in Marina, CA earns between $31,000 and $47,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Marina, CA
$38,000
What are the biggest employers of Night Auditors in Marina, CA?
The biggest employers of Night Auditors in Marina, CA are: