Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Location
Hampton Inn Memphis Walnut
33 Humphreys Center DriveMemphis, TN 38120
Overview
The NightAuditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
Responsibilities
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Must be willing to cross train in other accounting or hotel-related areas.
* Must be able to prioritize job functions in order to meet deadlines.
* Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
* Audit and reconcile financial and statistical reports.
* Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
* Prepare and distribute month-end reports.
* Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
* Prioritize job functions in order to meet deadlines.
* Ensure accuracy of all numbers reported including statistics.
* Input and update financial information into corporate communications network.
* Perform daily, weekly, monthly and annual data processing system functions as required.
* Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
* Ensure overall guest satisfaction.
* Respond to governmental inquiries upon receipt.
* Handle guest requests
Qualifications
* High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
* Guest Service Experience preferred.
* Computer knowledge/skills required.
* Flexible and long hours sometimes required.
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Late/Overnight shift
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
$24k-29k yearly est. Auto-Apply 5d ago
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Guest Services Representative
Desoto County Convention & Visitors Bureau 3.9
Night auditor job in Southaven, MS
Physical Demands: Requires prolonged sitting, walking, some bending, stooping, stretching, navigating steps/stairways, standing and lifting up to 50 pounds occasionally. Requires hand-eye coordination and manual dexterity sufficient for keyboarding and departmental equipment. Requires normal and/or correctable range of hearing and vision.
Work Conditions: Includes office and event environments, involving contact with staff and the public. Regular schedule is Monday through Sunday and can require irregular hours and changes to schedule due to deadlines and frequent interruptions due to project timelines and due to the organization's commitment to be 100% event driven which may be stressful at times and may involve dealing with angry, confused or upset people. (Must be able to work at least 50% of each month's scheduled events to maintain part-time status and/or work at least 80% of each month's scheduled events to be considered for regular, supervisor position.)
Staff Liaisons: As directed by Supervisor
Job Objective
The Guest Services Representative helps create a hospitable, positive and secure event experience for all guests by providing superior, individualized services and support.
Duties and Responsibilities
a. Collaboration & Communication
Enthusiastically and proactively greets and/or responds to staff, guests, and public who have questions, concerns, difficulties, suggestions, etc.
Provides event and arena information to all requestors.
Effectively works with Ticket Takers, Bag Checkers/Wander or Section Attendants, or others as assigned.
Maintains departmental dress code which helps identifies event services staff and includes the use of flashlight, radio, etc.
b. Guest Services
Assists with screening procedures for those entering the center for multiple events which includes sports events, music/concert events, and theatre events.
Monitors entry (ingress) and exit (egress) points to assigned events.
Escorts guests to their section/seat (which is frequently when the arena is dark).
Enforces center policies which includes no smoking, no re-entry by monitoring stairs and sections.
Resolves guest issues up to the level where intervention by a Supervisor is required. And, assists with incident response and resolution if requested.
Helps train other staff or volunteers as needed.
Forms effective working relationships & rapport with customers and staff.
Secures work area before departing each day.
Requirements
Qualifications, Knowledge, Skills and Abilities (KSA)
Must be at least 21 years of age and have a combination of education and experience in hospitality and/or customer service. Possess good communication skills (including the ability to read, write and speak clearly/consistently in English), ability to work well with people, ability to function in a busy environment with multiple interruptions, orientation to detail, computer literacy and proficiency a must. Must be comfortable with technology and social media. Familiarity with convention/tradeshow industry is preferred.
$20k-26k yearly est. 60d+ ago
Guest Service Representative (Front Desk Agent)
The Peabody Hotel Group 4.2
Night auditor job in Memphis, TN
REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty. SUPERVISES: N/A. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: *
all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled daily group activities. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. * Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. * Meet with Supervisor to review daily assignments and priorities. * Meet with departing Front Desk Agent to review business status and follow up items. * Access all functions of computer system. * Ability to type a minimum of 30 words per minute. * Ability to focus on attention to detail. * Ability to work well under pressure. * Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff. * Ensure and adhere to the VIP procedures. * Attend and participate departmental/hotel meetings and line-ups. * Set up workstation with necessary supplies. * Follow proper Peabody phone etiquette. * Promote positive guest relations to all individuals approaching the Front Desk. * Process all guest check-ins. * Confirm reservations in system and review all noted information. * For guests without a reservation, sell the room type agreed upon. * Register guest in the computer and generate a registration card. * Verify registration card information with the guest. * Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. * Assign room to guest(s). * Advise guests of any messages, mail, faxes, etc. received for them. * Inform guests of room safe and club floor key access. * Communicate services and amenities of the hotel to guests. * Obtain proper identification for tax-exempt guests and attach copy to registration card. * Direct Bell Person to escort guests and transport their luggage to the room. * Maintain guest history files on all guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). * File registration cards by room number. * File vouchers and tax exempt forms in designated area. * Be aware of the business levels and particular groups, repeat guests, and VIP's in house. * Accommodate room changes. * Document all guest requests, complaints or problems. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave a message. * Accept and record wake-up call requests; deliver to PBX. * Issue safe deposit boxes to guests and ensure security of keys. * Distribute all guest and department mail. * Monitor, send and distribute guest faxes. * Document and confirm reservations and cancellations. * Block rooms in computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process all checkouts. * Resolve any late charges. * Present folio to guest and resolve any disputed charges. * Settle guest accounts. * Retrieve guest room key from guest. * Solicit guest comments on their stay. * Process express checkouts. * Handle requests for late checkouts. * Conduct group check-ins/outs. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * File guest room keys and ensure the safe keeping of keys at the Front Desk. * Adhere to all cashiering procedures: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * Make change for guests. * Cash guests' personal checks/travelers checks. * Post charges. * Run closing reports. * Count and secure bank. * Complete designated cashier reports. * Balance receipts. * Drop receipts. * Document pertinent information to designated departments. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Compute basic arithmetic, including the use of percentages. * Fluent in English, both verbal and written. * Provide legible communication and directions. * Ability to: *
perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * input and access information in the property management system/computers/point of sales system. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Some college or training in Hospitality Industry. * Previous experience as Front Desk Agent. * Previous cashiering experience. * Ability to communicate in other languages * Ability to suggestively sell. * Previous experience in a Preferred Hotel. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Endure various physical movements throughout the work areas. * Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
$24k-29k yearly est. 60d+ ago
Night Auditor
Avid Hotel Memphis Southaven
Night auditor job in Southaven, MS
←Back to all jobs at Avid Hotel Memphis Southaven NightAuditor
Avid Hotel Memphis Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status
Introduction:
We are seeking a reliable and detail-oriented NightAuditor to join our team at our hotel. The NightAuditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a nightauditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$20k-25k yearly est. 17d ago
Front Desk Agent, Southland Casino
Delaware North 4.3
Night auditor job in West Memphis, AR
The opportunity
Delaware North Gaming is looking for friendly, outgoing, and customer-service focused a full-time Front Desk Clerks to join our team at Southland Casino in West Memphis, Arkansas.
Pay $15.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at **********************************************
What we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
Provide excellent customer service
Greet and register guests via a centralized registration system
Coordinate with housekeeping department as needed
Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
Check and balance the daily figures, post room and tax charges on guest accounts
More about you
Good interpersonal communication skills in person and by phone
Must be able to multitask, function in a professional manner under pressure from guests and supervisors
Front desk or similar experience preferred
Previous customer service experience required
No experience or diploma required
Physical requirements
Stand and walk for extended periods of time
Shift details
8hr shift
Evenings
Holidays
Weekends
Who we are
Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
$15.00 - $17.00 / hour
$15-17 hourly 9d ago
Night Audit
Craft-Goodman Lodging
Night auditor job in Olive Branch, MS
Introduction:
We are seeking a reliable and detail-oriented NightAuditor to join our team at our hotel. The NightAuditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a nightauditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
$20k-25k yearly est. 27d ago
Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown
Summit Management Corporation 4.5
Night auditor job in Memphis, TN
Job Description: As a Front Desk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience.
*Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs*
Key Responsibilities:
Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests.
Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Shift availability:MorningAfternoonEvening
Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off
EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$26k-31k yearly est. 26d ago
Front Desk Agent | ARRIVE Memphis
Arrive Hotel Memphis
Night auditor job in Memphis, TN
FRONT DESK AGENT | ARRIVE HOTEL MEMPHIS
We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.
ABOUT ARRIVE MEMPHIS:
ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel - it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis!
THE TASK AT HAND:
Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
Building memorable relationships with hotel guests in line with our service standards
Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
Inputting guest information and payments into hotel software systems, such as Opera.
Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
Politely enforcing established policies and procedures.
Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
WHAT WE'RE LOOKING FOR:
Must possess a positive attitude.
Must be energetic and outgoing.
Must be service oriented.
Must be a team player.
Must be able to multi-task.
Must possess excellent interpersonal, analytical, and organizational skills.
Must have knowledge of basic arithmetic.
Must have the ability to input data and access information on the computer.
Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
Flexible schedule- must be available to work a variety of shifts.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to input and access information in the property management system/computers/point of sales system.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Must be able to stand for long periods of time.
Must be able to push, pull or lift up to 25 lbs.
Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
WHAT'S IN IT FOR YOU:
A competitive compensation package including medical, dental, vision, and life insurance.
401(k) retirement plan (future you will love this one!)
Paid time off, holiday pay, and sick pay when you're under the weather.
Career advancement in an organization committed to helping star employees thrive.
There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
Professional development that sets you up for success across multiple hospitality career paths.
A collaborative work environment where your creative ideas can come to fruition.
Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
For more information, visit ******************* or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit ******************** or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
$24k-29k yearly est. 60d+ ago
Front Desk Clerk- Ft Flexible- Memphis Marriott East
Huntremotely
Night auditor job in Memphis, TN
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$21k-27k yearly est. 1d ago
Front Desk Clerk- Ft Flexible- Memphis Marriott East
Remington Hotels 4.3
Night auditor job in Memphis, TN
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$25k-29k yearly est. 1d ago
Guest Service Rep.
First Carolina Management Inc. As Agent for
Night auditor job in Memphis, TN
The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.
Positions available both for full time and part time employment.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
Benefits:
Free uniforms
Opportunity for advancement
Training & development
Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Weekly Pay
Part time and Full time employment opportunities
Consistent set schedules
Culture driven company
Employee recognition programs
Positive Team Culture
Career Growth Opportunities
Primary Responsibilities:
Provide WOW Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally and help customers understand the benefits of our programs
Job Qualifications and Skills:
Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities:
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
Conduct cold calling to potential customers from lead lists
Follow up with warm leads via phone, text, and email
Explain membership options, class schedules, and promotions
Track customer interactions and follow-ups in the system
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
Processes student registrations using effective sales/customer service techniques.
Schedules and manages birthday/pool parties.
Resolves customer concerns/complaints using a professional approach.
Assists clients with purchases of merchandise and vending.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
Monitors snack shack area and provides guidance to snack shack staff.
Checks voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions and literature..
Makes collection calls to resolve open account problems.
Prepares twice daily student lesson schedules for use by instructors and management staff.
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Work 1 swim instructor/lifeguard shift per week
All other duties as assigned
Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
$13 hourly Auto-Apply 60d+ ago
Front Desk Clerk for Fairfield Inn Forrest City, Arkansas
Towneplace Suites|Fairfield Forrest City Ar
Night auditor job in Forrest City, AR
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
$15-15.5 hourly 27d ago
Guest Service Rep
Homewood Suites Southaven
Night auditor job in Southaven, MS
←Back to all jobs at Homewood Suites Southaven Guest Service Rep
Homewood Suites Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status
Introduction:
We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a guest service representative or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$19k-25k yearly est. 37d ago
Front Desk Clerk for Fairfield Inn Forrest City, Arkansas
Hotel Equities 4.5
Night auditor job in Forrest City, AR
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
$15-15.5 hourly Auto-Apply 56d ago
Hotel Guest Service Agent
Casino Vicksburg 4.0
Night auditor job in Tunica Resorts, MS
BASIC DUTIES & RESPONSIBILITIES:
Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.
Responsible for polite and efficient transferring of calls as needed.
Accurately enter information into computer lodging system.
Effectively work with VIP Services to ensure proper handling of all VIP's.
Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.
Other associated duties as required.
MINIMUM REQUIREMENTS (SKILLS/EXPERIENCE/EDUCATION):
Excellent verbal and written communication skills.
Superior ability to effectively interact with guests and team members in a professional and courteous manner.
Good organizational skills and ability to work under pressure.
Computer experiences a plus.
Ability to adhere to department schedule.
Demonstrate the ability to be a team player.
$20k-26k yearly est. Auto-Apply 60d+ ago
Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown
Summit Management Corporation 4.5
Night auditor job in Memphis, TN
Job Description: As a Front Desk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience.
*Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs*
Key Responsibilities:
Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests.
Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Shift availability:MorningAfternoonEvening
Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off
EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$26k-31k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Avid Hotel Memphis Southaven
Night auditor job in Southaven, MS
←Back to all jobs at Avid Hotel Memphis Southaven Front Desk Agent
Avid Hotel Memphis Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$25k-30k yearly est. 60d+ ago
Front Desk Agent
Craft-Goodman Lodging
Night auditor job in Olive Branch, MS
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
How much does a night auditor earn in Memphis, TN?
The average night auditor in Memphis, TN earns between $22,000 and $33,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Memphis, TN
$27,000
What are the biggest employers of Night Auditors in Memphis, TN?
The biggest employers of Night Auditors in Memphis, TN are: