Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo NightAuditor, Auditor, Night, Suite, Audit, Retail
$32k-38k yearly est. 6d ago
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Night Auditor - Part Time
Aparium Hotel Group 3.9
Night auditor job in Minneapolis, MN
NIGHTAUDITOR is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.
While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE
You are a self-professed night owl, preferring to work in the evenings vs. waking up for a standard nine to five job. You enjoy the rush of meeting and connecting with guests and staff from all different spaces and places, yet you also get energized by getting some solo time to run reports and set the AM team and guests up for success. You are genuine, hospitable and warm in nature. You obsess over the details, knowing that being detail oriented in your work is a way to show care to the guest and your team. You are passionate about the experience of the guest, whether they stop by at 7:00 am or 12:00 am. You strive to create an experience that surprises and inspires. You relish the opportunity to be entrusted with being the face of the hotel during the overnight hours.
THE ROLE
The NightAuditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The NightAuditor serves as an exquisite host and help for guests during the overnight hours. The NightAuditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. When guests are not around, they work on the behind the scenes running reports and balancing accounts to make sure the technical side of the operation goes smoothly and that each day is closed properly on the financial and reporting side. To round out their day, the NightAuditor prepares the day for early rising guests, ensuring that folios have been sent and that the hotel's locally roasted coffee is set out to welcome guests to the morning.
WHAT YOU WILL DO
* Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
* Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
* Interact with guests in the lobby
* Ensure the lobby and public spaces remain neat and tidy
* Provide recognition to repeat guests
* Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
* Posts room charges and taxes to guest accounts
* Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
* Transfer charges and deposits to master accounts
* Checks to see that all charges are assigned to the appropriate departments
* Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated in to PMS system
* Verify that all charges posted from the POS Software had reached the correct guest folios and that nothing is missing
* Verify all account postings and balances
* Verify that room rates are correct and post those rates to guest accounts
* Monitor the current status of coupon, discount and other promotional programs
* Tracks room revenues, occupancy percentages and other front office statistics
* Prepare a summary of cash, check and credit card activities
* Check figures, postings and documents for accuracy
* Record, store, access and/or analyze computerized financial information
* Follow the end of day/night audit checklist
* Demonstrate complete knowledge of emergency procedures
* Balance the day's charges, making corrections as necessary
* Performs wake-up calls
* Run end of day process in property management software (PMS).
* Understand principles of auditing, balancing and closing out accounts
* Know how to operate PMS and other front office equipment
* Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed
* Report any guest issues to Hotel Management
* Complete all incident reports from the overnight hours in a timely manner and report up to all required channels
* Handle all guest issues with care, utilizing the Aparium service basics
WHAT YOU WILL NEED
* Passion for the people, place and culture of our community
* Strong reading, writing and oral proficiency in the English language
* Minimum of (1) one year of experience in a Guest Services is preferred
* Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc.
* Ability to work at a computer for a majority of an eight hour shift
* Ability to lift to 50 lbs. for handling guest luggage
* Ability to push or pull a cart carrying up to 150 lbs.
* Ability to stand or walk up to 100% of an eight hour shift
* Ability to work in a dog-friendly work environment
* Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am
WHAT'S IN IT FOR YOU
* Pay Rate: $19.00 per hour
* Paid Vacation, Sick Time and Holidays
* Strong sense of belonging through diversity, equity, and inclusion
* Greatly discounted room rates for Aparium properties for you and your out-of-town guests
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
$19 hourly 60d+ ago
Night Auditor
Ledgestone Hospitality
Night auditor job in Bemidji, MN
Supervisor: General Manager
Purpose of Position: NightAuditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Essential Functions:
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Maintains a high level of professional appearance and demeanor.
Maintain the highest level of confidentiality in all areas.
Run Audit reports per checklist.
Process no-shows according to policy.
Conduct security walks a minimum of 4 times per shift.
Set up lobby coffee service, and breakfast if applicable.
Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
Demonstrate good communication skills and convey information and ideas.
Ability to perform basic math, and understand financial information.
Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Uses persuasive selling techniques to sell rooms and promote all marketing programs.
Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures.
Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
Responsible for key control. Issues and receives both room keys and master keys.
Process all lost and found items according to policy.
Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
Assist in training of new staff.
Participates in and supports a positive, enjoyable work environment.
Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
$31k-39k yearly est. 60d+ ago
Night Audit
ATC Hotel Management LLC
Night auditor job in Rochester, MN
Job Description
Key Responsibilities
Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
Prepare daily financial reports and ensure all postings are accurate and compliant
Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
Respond to guest inquiries about the hotel, local attractions, dining, and transportation
Utilize Hilton's OnQ reservation system and PEP platform to manage bookings and ensure data integrity
Ensure guest privacy and hotel confidentiality policies are always upheld
Proven track record of reliability and ability to work independently overnight
Previous hotel front desk or night audit experience preferred
Experience with Hilton systems (PEP and OnQ) strongly preferred
Strong communication skills and a calm, solution-oriented demeanor
Professional appearance and conduct
Ability to perform basic math and reconcile financial records accurately
Availability to work weekends, holidays, and overnight shifts consistently
Perks and Benefits
Competitive pay and overnight shift differential
Hilton Team Member travel discounts and perks available to employees and their families
Team-focused environment where your work truly matters
At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we're able to achieve this mission and provide memorable hospitality to our guests.
Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun.
Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.
$31k-38k yearly est. 7d ago
Night Auditor
The Inn On Lake Superior 3.5
Night auditor job in Duluth, MN
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our NightAuditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Position hours: 11pm -7am! Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
Compensation: $15.50 per hour
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
$32k-38k yearly est. Auto-Apply 60d+ ago
Night Auditor-Part Time Weekends
Peg 4.4
Night auditor job in Rochester, MN
The NightAuditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The NightAuditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day.
Perform nightly balancing of guest folios, room charges, and hotel revenue.
Reconcile daily financial transactions, credit card postings, and cash handling.
Generate and distribute daily audit reports for management review.
Complete accurate check-in and check-out procedures for overnight arrivals and departures.
Respond promptly to guest requests, complaints, and emergencies during overnight hours.
Monitor hotel security, perform property walks, and ensure guest safety.
Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.
Maintain lobby and front desk area cleanliness and organization.
Follow security procedures, monitor guest access, and report any suspicious activity.
Assist with reservations, cancellations, and modifications.
Promote hotel services and amenities to enhance guest satisfaction.
Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.
Requirements
Requirements:
High school diploma or equivalent; hospitality or customer service training preferred.
Previous experience in a front desk, reception, or customer service role desirable.
Strong communication, problem-solving, and interpersonal skills.
Proficiency with computers and reservation/property management systems (PMS experience a plus).
Ability to remain calm and professional under pressure.
Flexible schedule availability including weekends, and holidays. Overnights required.
Some locations may require a Drivers' License and insurability to operate company vehicles
Bilingual skills are a plus.
Physical Requirements:
Ability to stand for extended periods (up to 8 hours).
Frequent use of hands and arms for typing, phone handling, and guest interactions.
Occasionally lift or carry items up to 25 pounds (luggage or supplies).
Ability to bend, stoop, and reach as required.
Clear verbal communication and professional appearance at all times.
Salary Description $18-$21
$32k-38k yearly est. 12d ago
Night Auditor
St. Cloud Hotel Group LLC
Night auditor job in Saint Cloud, MN
The NightAuditor's primary responsibility is to audit all house and guest accounts to ensure that they balance. The NightAuditor also prepares final reports for management and acts as a third shift Front
Desk Associate by providing professional and courteous guest service.
SKILLS & KNOWLEDGE:
1. Must have the ability to provide professional and courteous guest service.
2. Must have good time management skills and the ability to work with minimal supervision.
3. Must have good organizational skills, the ability to multitask and strong attention to detail.
4. Must have the ability to understand and follow verbal/written instructions and communicate both
verbally and in writing.
5. Must have the ability to maintain a positive and professional attitude when handling guest
situations.
6. Must have a working knowledge of computers and basic math skills.
7. Customer service experience preferred, but not required.
ESSENTIAL FUNCTIONS:
1. Assists all guests in a professional and courteous manner.
2. Performs job duties and responsibilities in a cost effective manner and within budgetary
guidelines.
3. Verifies that all charges to guest accounts made during the day are correct, and posts room
charges for that day so that all guest accounts are current and in balance by 6:00am the following
morning.
4. Completes all credit card transmittals, direct bills, and no show billings for the day.
5. Prepares all daily, monthly, and yearly reports required by the property.
6. May be required to set up and stock the breakfast area.
7. Acts as the manager on duty in the absence of the General Manager and/or Guest Service
Manager.
8. Greets guests and processes hotel registration and other transactions promptly while maintaining
confidentiality of all guest information.
9. Stays current on hotel accommodations, services and local attractions in order to effectively assist
guests.
10. Performs all guest accounting functions according to established hotel operating procedures to
ensure all guest and house accounts are complete and accurate.
11. Adheres to all established credit and inventory control procedures to minimize exposure to loss of
revenue.
12. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy
and average rate.
NightAuditor
EOE AA M/F/Vet/Disability
Page 2 of 3
13. Professionally and competently operates the telephone system according to brand standards while
using proper etiquette and appropriate greetings.
14. Receives and processes telephone and walk-in reservations accurately.
15. Monitors the printer and fax machine to ensure prompt attention is given to documents received.
16. Conducts regular inspections of the front desk and public space and takes immediate action to
correct any issues.
17. Maintains the cleanliness of the lobby area and performs laundry duties as needed.
18. Removes snow from hotel main entrance and sidewalks as needed.
19. Understands and applies all hotel safety and security procedures as required to maintain a safe
and secure environment for employees and guests.
20. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance
coming to his/her attention so prompt corrective action can be taken.
21. Performs all other duties as assigned.
OTHER CONSIDERATIONS:
1. Reasonable accommodation may be made to enable individuals with disabilities to perform the
essential functions of the position without compromising guest satisfaction or essential business
functions.
2. The intent of this job description is not to state or imply that the duties listed are the only duties
that will be performed by the individual in this position. Associates will be required to follow
any other job related instructions and to perform any other job related duties as requested by their
supervisor.
PHYSICAL DEMANDS ANALYSIS:
Summary
The NightAuditor works primarily indoors in a temperature controlled environment. This position
requires frequent sitting, standing, walking, lifting, carrying, bending and reaching throughout entire shift.
Hazards may include, but are not limited to, slipping and tripping, exposure variable temperatures,
weather elements, computer terminals and standard cleaning chemicals.
Total Rewards
This position offers an estimated compensation of at least $17 per hour. The role features a flexible schedule, including nights and weekends. Benefits include Minnesota Earned Sick and Safe Time (MN ESST) and 401(k) opportunities upon meeting eligibility criteria.
$17 hourly 6d ago
Night Auditor
Hawkeye Hospitality 3.6
Night auditor job in Bloomington, MN
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The NightAuditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or
emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,
sexual orientation, gender identity, disability or protected veteran status.
$31k-37k yearly est. Auto-Apply 60d+ ago
Night Auditor | Part Time | Embassy Suites | Brooklynn Center, MN
OCI Hospitality
Night auditor job in Brooklyn Center, MN
About Us:
Our hotel is proudly operated by OCI Hospitality.
The purpose of OCI Hospitality is to
Enrich the Lives of Others Through Hospitality
. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
About the Role:
NightAuditors are our overnight Guest Service Representatives with a twist. NightAuditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our NightAuditors tend to serve them best simply with compassionate and efficient delivery. Our NightAuditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. NightAuditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because NightAuditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments.
About You:
Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.
What You Gain:
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
$31k-38k yearly est. 10d ago
Night Auditor
Leisure Hotels 3.5
Night auditor job in Beaver Bay, MN
1. Enters work place at scheduled time in uniform and ready to begin work. Properly clocks in. 2. Ensures prescribed amount of cash is on hand by counting and recording count. 3. Ensure that pool and other doors have been locked according to company policy, if
they have not been, do so.
4. Ensure telephone service meets company standards. Telephone answered within
three rings, using proper script. Transfer calls properly, perform wake up calls, take
messages politely and never give out a room number.
5. Properly check in and out guest.
6. Properly handle reservations.
7. Ensure property management computer procedures are correctly implemented.
8. Properly answer guest questions for
directions or other needs.
9. Assist with cleanliness of lobby.
10. Assist in guest satisfaction.
11. Runs night audit daily entering data appropriately into Encompass.
12. Processing of credit cards nightly.
13. Ensure that all wake up calls are set in phone.
14. Check and approve all stay-online charges.
15. Ensures that doors are unlocked at appropriate time.
16. Perform any other duties as requested by supervisor(s).
$31k-37k yearly est. 60d+ ago
Night Auditor - Country Inn & Suites, Saint Cloud East
St. Cloud East Lodging, LLC
Night auditor job in Saint Cloud, MN
Country Inn & Suites of Saint Cloud, East is currently seeking an experienced NightAuditor to join their team! The NightAuditor's primary responsibility is to audit all house and guest accounts to ensure that they balance. The NightAuditor also prepares final reports for management and acts as a third shift Front Desk Associate by providing professional and courteous guest service. The position offers an hourly rate of $15.00, with shift scheduled from 11 PM to 7 AM.
SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good organizational skills, the ability to multitask and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
Must have the ability to maintain a positive and professional attitude when handling guest situations.
Must have a working knowledge of computers and basic math skills.
Customer service experience preferred, but not required.
ESSENTIAL FUNCTIONS:
Assists all guests in a professional and courteous manner.
Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00am the following morning.
Completes all credit card transmittals, direct bills, and no-show billings for the day.
Prepares all daily, monthly, and yearly reports required by the property.
May be required to set up and stock the breakfast area.
Acts as the manager on duty in the absence of the General Manager and/or Guest Service Manager.
Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.
Receives and processes telephone and walk-in reservations accurately.
Monitors the printer and fax machine to ensure prompt attention is given to documents received.
Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues.
Maintains the cleanliness of the lobby area and performs laundry duties as needed.
Removes snow from hotel main entrance and sidewalks as needed.
Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
Performs all other duties as assigned.
OTHER CONSIDERATIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
Summary
The NightAuditor works primarily indoors in a temperature-controlled environment. This position requires frequent sitting, standing, walking, lifting, carrying, bending and reaching throughout entire shift. Hazards may include, but are not limited to, slipping and tripping, exposure variable temperatures, weather elements, computer terminals and standard cleaning chemicals.
Benefits:
We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, regular full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family).
Pay: $15.00 hourly
Job Type: Full- Time
Shits/Hours: Sunday-Thursday 11pm-7am
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
$15 hourly 24d ago
Night Auditor
Edgewater Hotel & Waterpark 3.9
Night auditor job in Duluth, MN
Benefits:
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our NightAuditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
$32k-38k yearly est. Auto-Apply 60d+ ago
Night Auditor/ Front Desk Agent
Baymont Inn & Suites Glenwood 3.9
Night auditor job in Glenwood, MN
NightAuditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
NightAuditor/Front Desk Agent
for the Baymont By Wyndham /Penny's Diner of Glenwood, MN.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
16.00/hr
Requirements:
Proven experience as a NightAuditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$30k-37k yearly est. Auto-Apply 49d ago
Guest Services Representative
Healthpartners 4.2
Night auditor job in Saint Louis Park, MN
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Park Nicollet Health Services
Job Title: Representative, Guest Services
Job Code: 5SX
Leader Title Level: Mgr, Patient Support Srvcs
Location: Meadowbrook
Heart & Vascular Center
Methodist Hospital
Department: Volunteer Services/Foundation
Final Approval (Dir. or VP Level): Dir, EVS & Parking
Date Approved:
10/21/2013
Date Revised:
11/30/2023
POSITION SUMMARY STATEMENT:
The main responsibility of this position is to work cooperatively with all hospital departments and clinics to deliver optimal service to patients, families and guests by anticipating customer needs, greeting and assisting all individuals entering the facility and ensuring that the finest in hospitality and service is consistently provided, with minimal supervision.
MINIMUM QUALIFICATIONS:
Education, Experience or Equivalent Combination:
High School Diploma or equivalent.
3 - 5 years of working in public settings as a receptionist, concierge or other guest contact experience required.
Licensure/ Registration/ Certification:
NA
Knowledge, Skills, and Abilities:
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Requires knowledge of handicap equipment (wheelchair, walker, crutches, etc.) and how to assist patients, visitors and staff.
Personal computers utilizing Microsoft applications and healthcare databases.
Standard Office equipment
Wheelchairs
PREFERRED QUALIFICATIONS:
Education, Experience or Equivalent Combination:
NA
Licensure/ Registration/ Certification:
NA
Knowledge, Skills, and Abilities:
NA
ESSENTIAL DUTIES:
Hospitality Services
Approaches work from a Customer Experience and Results vantage point, looks for opportunities to assist other team members, or other hospital staff, in serving our patients and guests.
Anticipates needs of patients and families and delivers service according to hospital and department standards.
Able to effectively and accurately direct patients and visitors
Provides wheelchair transportation and/or walking escort to patients and guests as needed.
Rounds throughout the lobby and public areas to ensure availability to guests
Gives direction to volunteers in Guest Experience roles
Integrates services across the hospital and adjoining clinics to ensure exceptional guest experiences
Knowledgeable regarding emergency procedures and processes
Routes media requests to the appropriate resource
Knowledgeable about Joint Commission and other regulatory agencies and knows proper way to receive and announce them
Maintains neat, clean, professional and safe appearance of lobby and other public areas
Reports any needed repairs to proper departments
Assists in maintaining adequate supply of wheelchairs
Guest Feedback
Encourages guests to provide feedback regarding their experience
Tracks & reports recurring requests from patients and visitors and makes recommendations for long term proactive solutions that improve the patient and family experience.
Performs other miscellaneous duties as necessary. May include but are not limited to:
Attends and participates in staff meetings, and professional development sessions
Actively seeks to build goodwill among team members and across departments
Assists in training new staff and volunteers
Contributes articles to the department newsletter to improve interdepartmental communications
Assists with assembly of mailing materials &/or phone calls.
Other duties as assigned
* rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.
ORGANIZATIONAL EXPECTATIONS:
Values
All colleagues are expected to live our values:
Excellence: We strive for the best results and always look for ways to improve.
Compassion: We care and show empathy and respect for each person.
Partnership: We are strongest when we work together and with those we serve.
Integrity: We are open and honest, and we keep our commitments.
Additional Expectations:
Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
Maintains regular and timely attendance.
Protects confidentiality.
Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
POPULATION SPECIFIC COMPETENCIES:
Yes
No
Does this employee have direct patient contact?
x
Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.
Examples of items that can be included are:
Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
Communicates effectively with patients, families, and team members.
Integrates practices that supports patient safety, acknowledges variations in populations served.
Anticipates the needs of the population served as well as the unique characteristics of the communities served.
Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.
LEADERSHIP RESPONSIBILITY:
Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.
Guides volunteers in Guest Experience roles
Critical Job Demands
Section 1: Place an “X' next to ONE of the terms that best describes the frequency for each of the Critical Demands.
Critical Demands
N/A
0%
Rare
1-5% (Up to a 1/2 hour)
Occa
6-33% (1/2 hour to 3 hours)
Freq
34-66% (3 to 5½ hours)
Cont
67-100% (5½ to 8 hours)
Standing - Remaining on one's feet in an upright position at a work station without moving about.
x
Walking - Moving about on foot.
x
Sitting - Remaining in a seated position.
x
Squatting - Assuming or maintaining a crouching position with the knees bent.
x
Reaching - Stretching out or extending to touch or grasp.
x
Lifting - Raising or lowering an object from one level to another (includes upward pulling).
x
Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder.
x
Pushing/Pulling - Exerting force upon an object so that the object moves away/towards from the force.
x
Handling/Fingering - (includes typing, computer work, gripping, grasping, and pinching)
x
Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
x
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.
Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.
Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient's weight, assistive transfer devices should be used for the transfer.
HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
Please contact the employer Employee Health & Safety (EHS) with any questions or assistance related to the completion of the Hazard Assessment for Personal Protective Equipment (HAPPE) Form.
RELATED TO: Hazardous Substances and Harmful Physical Agents
Yes
No
Task Description
Potential Hazard
Hazard control
PPE Required
x
Working with box cutters, knives or other sharp cutting devices.
Penetration
Cut away from body.
Use proper tool for the job.
Safety knife or safety box cutter
Cut resistant gloves
Other ___________________
x
Working with liquid chemicals, acids, or caustics (Examples: reprocessing, cleaners, disinfectants, laboratory chemicals).
See MSDS online database for chemical list
Chemicals
Flammables
Toxic Gases
Corrosives
Use only employer approved products.
Use appropriate soaking containers with labels.
Understand hazards of chemicals you use (read MSDS).
Goggles
Chemical face shield
Chemical resistant gloves
Chemical resistant aprons
Lab Coat
Closed toe shoes
Powered Air Purifying Respirator
Other ___________________
x
Exposed to extreme heat (Examples: Autoclaves, Blanket warmers, Ovens, Propane torches) or cold (Liquid Nitrogen, Winter temperatures).
Heat
Cold Stress, Burns, Frostbite
Approach hot surfaces carefully.
Use only approved liquid nitrogen dewars. Dispense only if trained.
Heat resistant gloves
Cryogenic (cold resistant) gloves
Goggles
Face shield
Other ___________________
x
Driving or riding in motorized vehicle equipment as part of the job.
Vehicle crash, Impact
Absolutely no text messaging while driving.
Refrain from cell phone use while driving.
Seat belt
Other ___________________
x
Working in extremely wet or slippery conditions or working in 24/7 operations where floors are wet from mopping.
Slip, Trip, or Fall
For wet areas, mop excess water regularly.
Place warning signs.
Select footwear carefully
Slip resistant shoes
Rubber boots
Other ___________________
x
Preparing or handling hazardous drugs (Examples: cytotoxic drugs, chemotherapy agents).
Chemical
Genetic damage
Tumors
Receive training
PPE
Use of biological cabinet
Spill procedures
Waste disposal SOP
Gloves appropriate for chemical
Disposable barrier gown
Goggles
N95/PAPR (spill cleanup)
Ventilation Hood
Other ___________________
x
Medical/surgical procedures involving heat generating tools or equipment (Examples: cautery/ lasers).
Light radiation, burns to self or patient, smoke inhalation
Receive laser training.
Awareness and knowledge to minimize surgical or procedural fires.
Code Red training
PPE
Restricted access
Specialized laser safety glasses
Other ___________________
x
Working with or near ionizing Radiation Hazards (Examples: Radioactive sources, X-Rays).
Over exposure, Genetic damage
Warning signage
PPE
Waste and spill procedures
Personal monitoring
Shielding, distance
Lead Aprons
Other ___________________
x
Working near MRI.
Trauma resulting from missile effect
Restrict access
Screening
Signage
x
Moving equipment/supplies.
Strain, Sprain
Proper body mechanics
Get additional help
Get Ergonomic help from EOHS.
x
Dealing with agitated persons or disturbances.
Workplace violence, bodily injury, body fluid exposure
Training in verbal de-escalation techniques.
Code Green procedure
Gloves (Clean)
Barrier Gown or fluid resistant Lab Coat
HAZARD ASSESSMENT FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)
RELATED TO: Infectious Agents
Yes
No
Description
Potential Hazard
Hazard control
PPE Required
PERFORMING OR ASSISTING WITH THESE TASKS:
x
Potential for splash of blood/body fluid to face and clothing: examples but not all inclusive: suctioning, wound irrigation, eye & ear irrigation, close contact (within 3 ft.) of patient with frequent, productive cough, sigmoidoscopy, cystoscopy, colonoscopy.
Exposure to Infectious Agents
Hand hygiene before and after task
PPE
Facial protection (mask plus goggles OR face shield)
Gloves (Clean)
Barrier Gown if anticipate splash
x
Activity that requires touching patient's non-intact skin or mucous membranes.
Exposure to Infectious Agents
Hand hygiene before and after task
PPE
Gloves (Clean)
x
Activity that includes touching patient's blood/body fluid or contaminated items or environment, examples, but not all inclusive: disposal of urine, blood canisters.
Exposure to Infectious Agents
Hand hygiene before and after task
PPE
Use of Spill kits (as needed)
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask plus goggles OR face shield) if anticipate splash
x
Performing duties with sharp devices that could result in exposure to blood or body fluids.
Exposure to Infectious Agent/sharp injury
Use of sharps safety devices
Avoid re-capping needles
Proper disposal of sharps at point of care
For reusable sharp, use safe transporting practices
Use neutral zone for passing sharps
PPE
Gloves (Clean vs. Sterile depends on the procedure)
Facial protection (mask plus goggles OR face shield) if anticipate splash
x
Entering rooms where patients with airborne diseases are treated.
Exposure to Infectious Agent/inhalation
Mask patient
Place patient in airborne infection isolation room if available
Limit entry into room
Keep door closed
PPE
Follow Communicable Disease Guidelines and Tuberculosis Control Plan to determine if N95 respirator, PAPR, or surgical mask is needed
x
Work with specimens from patients with airborne diseases.
Exposure to Infectious Agent/inhalation
PPE
Biological Safety hoods/cabinet instrumentation with automated/closed sampling mechanisms
N95 respirator or PAPR
x
1. Procedures that enter deep tissue or body fluid, including but not limited to:
Central IV insertion, placing a catheter or injecting material into the spinal canal or subdural space (myelogram, lumbar puncture, spinal/epidural anesthesia), breast biopsy, temporal artery biopsy, bone marrow biopsy, OB vaginal delivery, incision & drainage.
Exposure to infectious agents
Hand hygiene before and after procedures
PPE
Gloves (Sterile)
Barrier Gown
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
x
2. a. Procedures that enter
subcutaneous tissue or are located
in the skin structure, including but
not limited to:
Excision of mole, lump, or bump
Excision of lipoma or sebaceous cyst, vasectomy
Exposure to infectious agents
Hand hygiene before and after procedure
PPE
Facial protection (mask and eye protection required during these procedures if anticipate splash)
Gloves (Sterile)
Barrier Gown if anticipate splash
x
2. b. Additional Procedures
Shave biopsy, punch biopsy
Joint injection, nerve injection, joint aspiration
Peripheral IV insertion, ENT procedures
Anal-rectal Biopsy
Exposure to infectious agents
Hand hygiene before and after procedure
PPE
Gloves (Clean)
Barrier Gown if anticipate splash
Facial protection (mask and eye protection required during these procedures if anticipate splash)
x
3. Handling Lab specimens in a laboratory
Exposure to infectious agents
Hand hygiene after removing gloves
PPE
Biological Safety hoods/cabinet
Splash guard
Instrumentation with automated/closed sampling mechanisms
Lab Coat ( fluid resistant)
Gloves (Clean)
Facial protection (mask plus eye protection or face shield plus mask required during these procedures)
Other tasks with identified safety, health or infectious hazards requiring PPE?
Yes
No
Task Description
Hazard
Hazard control
List PPE required
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JD Template - General Roles
$32k-37k yearly est. Auto-Apply 15d ago
Front Desk Nights and Weekend
Planet Fitness-PF Baseline Fitness
Night auditor job in Minneapolis, MN
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
$30k-37k yearly est. 9d ago
17-18/hr. Part-Time Night Auditor - Wyndham Hotel
Americinn By Wyndham Hotel & Event Center
Night auditor job in Mankato, MN
Terratron, Inc. offers a competitive benefit package to all part-time associates that includes:
401(k) with employer matching
Paid time off
50% discount at all Terratron food and beverage outlets
Worldwide Discounts for Hotel stays!
Free parking by Minneapolis/St. Paul Airport
Free uniforms
Mall of America Discount Booklet
Now offering DailyPay! Ask your Recruiter for more details
ADP Discounts, including Child Care, Electronics, Tickets, Flights, Rental Cars, and More!!
JOB SUMMARY
Our Night Audit Representative serves as the main point of contact for all guest requests in the overnight hours. Responsible for ensuring all guests are provided the same level of service during the overnight hours as during the day. This person is guest focused, friendly, and is an outgoing individual that greets and assist our guests. This motivated candidate must be able to multi-task effectively and work independently. Responsible for running end-of-day reports, night audit backup and roll the date. This person will also be able to maintain a house bank, make deposits and accurately report daily receipts.
Who Are You?
You are a guest focused, friendly and outgoing team player
You are a highly dependable and organized individual with the ability to multi-task
You are professional and like to have fun at work
You can communicate verbally and in writing
You have the spirit to serve
You are motivated and able to work independently
What Essential Skills Do You Have?
Reliable, self-motivated and responsible time management
Available to work a flexible schedule between 10pm and 6am including weekends and holidays
Ability to work with cleaning chemicals and maintain sanitary conditions
Strong skills in oral and written communication and computer knowledge
Cash handling skills
This job description does not contain a comprehensive list of all activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
$30k-37k yearly est. 6d ago
Front Desk Agent - PT (3-11pm Friday/Saturday)
Arbor Lodging 3.5
Night auditor job in Minneapolis, MN
Job DescriptionDescription:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements:
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
$33k-39k yearly est. 7d ago
St. James Hotel - Front Desk Nights & Overnights Part-time
St. James Hotel 3.5
Night auditor job in Red Wing, MN
The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.
The targeted hiring range for this position is $13.93 - $17.83 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.
Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security.
Job Description
As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day's business.
Essential Duties:
Anticipate and respond to guest needs and questions in a friendly and positive manner.
Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
Drive sales and maximize revenue by up-selling rooms and amenities.
Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
Monitor room availability, follow restrictions, and all booking policies and procedures.
Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
Knowledgeable of hotel emergency procedures.
Verify Room Cards and Balance Room Folio's.
Responsible for processing of the Hotel's Day Closing activities and processes,
Process and distribution of the Daily Report.
Provide Security walk-through's along with locking and unlocking of the outside doors.
Processing of Gift Cards and mailing out to guests as needed.
Compiles records and reports.
Qualifications
One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.
Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual.
Additional Information
The St. James Hotel is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact ********************************* or call ************.
Please view Equal Employment Opportunity Posters provided by OFCCP at **************************************************************
All offers of employment are contingent on satisfactory results of a background check and drug screen.
Red Wing Shoe Company, Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$13.9-17.8 hourly 4d ago
Part-Time Weekend Night Auditor
The Inn On Lake Superior 3.5
Night auditor job in Duluth, MN
Job DescriptionBenefits:
Competitive salary
Employee discounts
Opportunity for advancement
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our NightAuditor position is for you! Fast, fun, and friendly are the main characteristics of this position.
Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Ability to work night week-end shifts
Benefits/Perks:
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
$32k-38k yearly est. 15d ago
Night Auditor
Edgewater Hotel & Waterpark 3.9
Night auditor job in Duluth, MN
Job DescriptionBenefits:
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Job Summary
Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our NightAuditor position is for you! Fast, fun, and friendly are the main characteristics of this position.
Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday