Night Auditor
Night auditor job in Oklahoma City, OK
Hotel :
Oklahoma City Wyndham Grand10 North Broadway AvenueOklahoma City, OK 73102Full time Compensation Range : $16.50-17.00 bi weekly
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
Career Growth & Learning - 40% of our management hires are internal promotions!
Invest in Your Future - 401(k) plan with company match.
Comprehensive Health Coverage - Medical, dental, and vision insurance options.
Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
Job Description
___________________________________________
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: ************************************************
Night Audit - Cch
Night auditor job in Oklahoma City, OK
Part-Time / Overnights (11pm - 7pm)
Monday-Sunday
This position works the overnight "Night Audit" shift of the hotel to perform basic accounting closing procedures for each business day and provide service for guests of the hotel.
Please visit our website to learn more about The Ellison Hotel + Milo!
Job Type: Full-time and Part-Time
Pay: From $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Vision insurance
Schedule:
10 hour shift
8 hour shift
Holidays
Monday to Friday
Overnight shift
Ability to commute/relocate:
Oklahoma City, OK 73118: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Auto-ApplyNight Auditor
Night auditor job in Oklahoma City, OK
What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities!
About this job...
Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.
What you'll be doing...
* Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
* Thank departing guests, verify accurate billing, and encourage return visits.
* Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
* Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
* Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
* Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
* Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
* Always maintain professionalism consistent with hotel brand and company expectations.
* Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
* If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
* 2+ years of customer service experience, preferably in Hospitality or related industry
* High School diploma or equivalency education certificate required
Communication:
* Excellent verbal and written communication skills
* Must be able to speak, read, and write in primary language used in the workplace
Physical:
* 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
* Lift, lower, and maneuver up to 30 pounds occasionally
* Ability to independently work during overnight hours
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Part Time Night Audit
Night auditor job in Oklahoma City, OK
· Responsible for greeting guests as they enter the hotel in the overnight hours. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests.
Essential Job Functions
· Verify all account postings and balances. Makes daily deposits (as applicable).
· Run end of day process in property management software and summarizes results and/or submit reports for management as requested.
Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact.
Ensure that you are using the guests' name at all times, once known.
Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions.
Check guests into and out of our booking system. Verify information with the guest, requesting identification.
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data
Provide information to guest of the location of their guest room and amenities.
Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.
Maintain complete knowledge at all times to anticipate guest inquiries promptly:
all hotel features/services, hours of operation, etc
all room rates, special packages, promotions, etc
daily house count, expected arrivals, expected departures, etc
scheduled daily group activities, restaurant daily specials, etc
the area around the hotel, what is available for local eateries and entertainment, etc
Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction.
Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property
Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.
Maintain and promote a positive and cooperative work relationship with communication between all departments.
Communicate pertinent guest information or complaints to designated departments.
Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality.
Perform all duties according to safety procedures, including the use of PPE.
· Maintain and promote a positive and cooperative work relationship with all hotel departments.
· Follow all procedures and policies set forth by the company, and department.
· Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies.
Essential Core Skills and Competencies
· Requires ability to take written and verbal direction in English and speak English clearly.
· Reliable and responsible character, with exceptional follow up and attention to detail.
· Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
· Good listening skills, with the ability to respond quickly to needs and requests.
· Exceptional organizational skills with the ability to balance and prioritize work.
· Exceptional service orientation, with keen ability to focus and deliver on guest needs.
· Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
· Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.
· Highly motivated and detail-oriented self-starter.
· Able to perform routine work or the same task over and over again.
· Able to communicate effectively with guest, team members and management in English.
· Ability to understand and comply with proper cleaning techniques.
· Ability to take direction and follow instructions.
· Ability to work effectively as an independent contributor, and as a part of a collaborative team.
· Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
· Consistently at work and on time.
Supervisory Responsibilities
· None
Work Environment
· Most work is performed indoors. Occasionally service is required to outdoor areas.
· Frequent use of office equipment such as iPads, TVs, computers, and phones.
Physical Demands:
· Ability to go up and down stairs often during shift, sometimes with large, heavy items.
· Requires regular listening and hearing ability and visual acuity.
· Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.
· Requires ability to work in a standing position for long periods of time
· Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
· Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
· Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Work Hours and Location:
· Work is any time during operational hours overnight, weekends, and holidays.
· Possibility of working weekly hours work to extend beyond 40.
· One Location - Bradford House
Education and Experience:
· 1+ years of prior hotel experience or customer service experience.
· High School diploma or equivalent.
· Familiarity with hospitality industry.
Other Eligibility Qualifications:
· Legally eligible to work in the United States.
· Strong computer skills.
· Able to read and speak the English language well.
· Able to pass a background check and pre-employment drug screening.
· Reliable transportation.
Pay:
· $12.00- $13.00 per hour
Hours:
· 11p-7a overnight
Employee Discounts:
· Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.
· Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.
Night Auditor - National Center for Employee Development (NCED)
Night auditor job in Norman, OK
The Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Front Desk Lead Worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
* Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
* Trains and guides guest service staff on job duties, customer service, systems, and procedures
* Greet and provide customer service to guests while anticipating their needs
* Book reservations and coordinate registration
* Operate a register and/or software system to complete cash and credit card transactions
* Answers phone calls and emails and delivers messages as needed
* Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
* Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Previous guest services experience preferred
* Demonstrates excellent customer service skills
* Demonstrates interpersonal and communication skills, both verbal and written
* Demonstrate organizational skills, accuracy, and attention to detail
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Oklahoma
Front Desk PM Agent / Night Audit (Full-Time)
Night auditor job in Oklahoma City, OK
The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest's stay.
Education & Experience:
High school diploma or GED certificate preferred and/or equivalent work experience.
At least one-year guest service experience in hospitality environment or equivalent experience required.
Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.
Previous experience in accounting roles desired.
Alcohol awareness certification required.
Physical Demands:
Long hours sometimes required, including nights and weekends.
Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to be on your feet throughout the entire shift.
Required Competencies
Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
Must be able to prioritize departmental functions to meet due dates and deadlines.
Must be able to work with and understand financial information and data, and basic arithmetic function.
Must be able to work with alone with little or no supervision during the 3
rd
shift (Night Audit Shift)
Responsibilities that may include any and all of the following:
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
Register guests into the hotel in a prompt and courteous manner, using Brand Standards and up selling techniques to maximize room rates.
Prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
Check guests out of the hotel; process customer payments according to established policies and procedures.
Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.
Book guest reservations or coordinate with reservation center.
Handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashier's report, and prepare deposit.
Balance bank daily.
Issue, control and release guest safe-deposit boxes.
Follow company policies and procedures.
Complete all side work and cleaning duties per standards.
Confirm credit and payment method at check in and confirm full payment at check out.
Review rooms inventory and House Count for availability and rates.
Maintain and understand special guest programs and franchise related programs.
Conduct daily bank drop with a witness and according to standards.
Run daily arrival report and identify any special requests.
Maintain a clean and organized work area at all times.
Maintain proper key control on a daily basis.
Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
Distribute billing reports to hotel outlets.
Block large group check ins, motor coach tours and inform Housekeeping of any changes.
Check with Supervisor prior to end of shift.
Have thorough knowledge of outside venues and directions to each.
Full understanding of the Front Desk system for all guest services.
Perform other duties as requested by management.
Attend meetings/training as required by management.
The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Must be able to accurately balance all hotel income and expenses for a 24-hour operating period.
Position Responsibilities and Qualifications:
Physical Demands:
Long hours sometimes required, including nights and weekends.
Light work-Exerting up to 20 pounds of force occasional and/or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand for long periods of time.
Responsibilities may include any and all of the following:
Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier's reports and guest and house accounts.
Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Maintain key control for end of shirt of all departments.
Deliver all guest folios to correct rooms by 4am for early departure guests.
Determine the correct cash figure based on reports minus corrections and adding machine tape.
Verify that all food and beverage figures have been accounted for by cash, charge or corrections.
Prepare sales summary and distribute on front office system.
Ensure security of all departments upon end of shift and note any irregularities in logbook.
Post all late charges and all guest check corrections to guest folios for express checkouts.
Post all room and tax to all active guest accounts.
Run all computer reports necessary to complete gross revenue report worksheets in a timely manner.
Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings.
Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift.
Fulfill Manager on Duty shifts.
Perform other duties as requested by management.
Starting Rate of Pay: $15.00 per Hour (Front Desk Shifts)
Starting Rate of Pay: $16.00 per Hour (Part-Time Night Audit Shifts)
Hotel Front Desk / Guest Service Rep
Night auditor job in Oklahoma City, OK
Guest Service Representative / Front Desk Starting Salary Range: $15.00-$16.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Full-Time Application Deadline: September 26, 2025
Lee abajo para ver en español.
Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team!
We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members
Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution
What You'll Do:
Serve as the first point of contact for our guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
We're Looking For:
A friendly, positive attitude with strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to solving guest concerns.
Basic computer skills and the ability to stand for extended periods.
Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
Apply Today!
At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.
At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and well being.
Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción!
Lo que ofrecemos:
Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada dĂa.
CapacitaciĂłn y crecimiento: Ofrecemos capacitaciĂłn en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.
Beneficios para todos los empleados:
Vacaciones pagadas, dĂas por enfermedad, duelo y jurado
DĂas festivos pagados a tiempo y medio cuando se trabajen
Descuentos en habitaciones de hotel al viajar
Bonos por referir nuevos empleados
Tiempo libre pagado para hacer voluntariado en tu comunidad
Programa de Asistencia al Empleado con recursos de salud mental
Beneficios adicionales para empleados de tiempo completo:
Planes de salud, dental y visiĂłn accesibless para ti y tu familia
Cobertura de bajo costo para accidentes, enfermedades crĂticas y hospitalizaciĂłn
Opciones de planes de gasto flexible
Planes de jubilaciĂłn 401(k) con contribuciĂłn de la empresa
Lo que harás:
Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora.
Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle.
Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operaciĂłn sin problemas.
Gestionar las tareas diarias de recepciĂłn, incluyendo pagos, asignaciĂłn de habitaciones y resoluciĂłn de problemas.
Lo que buscamos:
Una actitud amigable y positiva con sĂłlidas habilidades de servicio al cliente.
Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido.
Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes.
Habilidades básicas de informática y capacidad para estar de pie por perĂodos prolongados.
Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada!
¡Aplica hoy!
Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.
En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
Guest Service Representative
Night auditor job in Norman, OK
As Guest Service Representative, you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
How will you do this? The following are the essential functions and responsibilities of the job:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Assist in handling mail and other electronic communication.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Provide guests with information regarding hotel facilities and local attractions.
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all Market and retail transactions for the guests.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
May assist with continental breakfast and laundry functions during downtime.
May fill in driving the guest shuttle.
Assure overall cleanliness of the front office area, lobby, and surrounding areas.
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.
Maintain a professional image at all times through action, appearance, and dress.
Follow Company policies and procedures.
Other duties as assigned by supervisor or management.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to read and write to facilitate the communication process.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Ability to access and accurately input information using a moderately complex computer system.
Create sense of urgency in matters that will impact the success of the business.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Ability to observe and detect signs of emergency situations.
Able to work in fast paced environment.
Able to prioritize, organize, and manage multiple tasks.
GENERAL NOTES
Guest Service Representatives will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Guest Service Representative is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality.
Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
Front Desk Agent
Night auditor job in Oklahoma City, OK
The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.
Job Description
Omni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to stand for entire shift
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Must live within 50 miles of the hotel
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Auto-ApplyHotel Front Desk Clerk
Night auditor job in Shawnee, OK
Requirements
Knowledge of customers and groups of customers that are established and are a potential marketing target.
Knowledge of processes of providing on-site coordination with casino staff where needed.
Knowledge of techniques and methods in preparing and maintaining required documentation for all aspects of a guest stay including check-in, check out, account settlement.
Knowledge of how to establish suspense files in order to follow up with a statement of appreciation and solicit return visits of customers.
Knowledge of data management techniques and general knowledge of hotel property management systems.
Knowledge of the role of an ambassador for the Grand Casino Hotel and Resort.
Knowledge of rules, regulations, and statutes related to the Indian gaming industry as prescribed by the NIGC, Citizen Potawatomi Nation as they apply to hotel operations.
Knowledge of basic single entry ledger Accounting.
Knowledge of standards and requirements of purchasing.
Knowledge of safety standards as prescribed by the Office of Safety, Health and Occupational Administration (OSHA), and Citizen Potawatomi Nation.
Knowledge of the current market trends.
Knowledge of elements in planning and coordinating promotions, loyalty programs, and other related activities.
Knowledge of arranging for customer accommodations and activities.
Knowledge of developing strategies to enhance distribution, minimize the cost of supply utilization and minimize inventory investment and storage space while ensuring the availability of high-quality supplies and equipment and the avoidance of shortages.
Knowledge of computer and Microsoft programs and software.
FACTOR 2: SUPERVISORY CONTROLS
The incumbent is under the direct supervision of the Front Office Manager, Citizen Potawatomi Nation, Grand Casino Hotel and Resort.
Supervisor assigns work on information regarding the objectives, priorities, and deadlines, and desired outcomes.
Incumbent handles all work according to desire outcomes, established policies, and accepted practices.
The supervisor assigns work in terms of objectives and basic priorities and is available for consultation in resolving complex or controversial issues.
Incumbent plans and carries out the projects and selects the approaches and methods to be used in solving problems.
Completed projects are reviewed to determine that objectives and outcomes have been met and are in compliance with policies and regulations.
FACTOR 3: GUIDELINES
Incumbent uses supervisor's instructions, personal experience, and employer standard operating procedures, in addition to tourist industry journals, hospitality, food and beverage publications, handbooks, marketing journals, policies, and precedents.
Guidelines include Citizen Potawatomi Nation Gaming Commission regulations and directives, various National Indian Gaming Commission laws, rules, regulations, manufacturer's catalogs, handbooks, precedents, and files of previous projects.
The incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and Grand Casino in mind.
FACTOR 4: COMPLEXITY
Incumbent takes only the most intensive and complex problems to the Front Office Manager.
The incumbent is rarely required to depart from past approaches or develop new ones to meet major objectives and projects without compromising prescribed Indian gaming industry principles.
FACTOR 5: SCOPE AND EFFECT
The purpose of the work is to identify, develop, and evaluate service information resolving service problems.
The work affects the bottom line (profit) of the Grand Casino Hotel and Resort and subsequently the reflection upon the image of the Citizen Potawatomi Nation as a successful entrepreneur.
FACTOR 6: PERSONAL CONTACTS
The ranges of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal, and State Government, and other Native American Tribes.
FACTOR 7: PURPOSE OF CONTACTS
The purpose of the contacts is to create a customer in a gaming and hotel environment at the highest possible level of quality within available resources.
FACTOR 8: PHYSICAL DEMANDS
The incumbent will perform minimal physical efforts such as climbing, lifting, and reaching. The preponderancy of physical exertion will be spent in prolonged periods of time working at the computer and walking from one service area to another.
FACTOR 9: WORK ENVIRONMENT
The work environment is typical of that in an office setting with a climate-controlled environment in addition to a busy casino with heavy cigarette smoke accompanied by a variety of competing noises and communications in addition to a climate-controlled office environment.
Front Desk Agent
Night auditor job in Oklahoma City, OK
The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.
Job Description
Omni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
* Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
* Empathetically listen to guest inquiries and provide appropriate responses
* Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
* Block rooms in the computer and follow through on designated requirements
* Pre-register designated guests and prepare key packets
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
* Maintain confidentiality of all guests and hotel information
* Employ attention to detail in order to ensure security of guest room access.
* Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
* Maintain guest history files on all guests
* Accommodate room changes expediently
* Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
* Issue safe deposit boxes to guests and ensure security of key
* Monitor, send and distribute guest faxes
* Generate, print and distribute daily and weekly reports
* Resolve discrepancies on the room status report with Housekeeping
* Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
* Ability to accurately and efficiently input information into computer systems
* Ability to work cohesively with co-workers both within and outside of your department
* Ability to compute accurate mathematical calculations
* Ability to think clearly, quickly and make concise decisions
* Ability to prioritize, organize and follow up
* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
* Ability to stand for entire shift
* Previous customer service experience
* Previous hotel front desk experience is strongly preferred
* Previous cashiering experience is preferred
* Fluency in a foreign language is preferred
* Previous guest relations training is preferred
* Must live within 50 miles of the hotel
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Auto-ApplyGuest Services Representative
Night auditor job in Oklahoma City, OK
**It's more than a career, it's a calling.** OK-SSM Health Bone & Joint Hospital at St. Anthony **Worker Type:** Regular **Job Highlights:** · Department: Bone & Joint Hospital · Schedule: Part Time, Days, 7a - 5p Th/F & MTW every other week · Benefits: PTO, Med/Dent/Vision
· Location: OKC
Our mission and values put the patient first and helps you to feel valued while respecting teamwork and collaboration. Our concierge roles are an integral piece in our care team and we see it as a partnership. The schedule includes a full week between shifts allowing flexibility for your needs. At SSM Health, we know the healing power of presence begins with compassionate people like you.
**Daily Pay** : Get paid daily doing the work you love in a way that fits your life. At SSM Health, we believe you deserve the flexibility to work a schedule that fits your life and to get paid when you need it.
**Job Summary:**
Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
**Job Responsibilities and Requirements:**
PRIMARY RESPONSIBILITIES
+ Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
+ Receives guest suggestions and complaints and escalates through proper channels.
+ Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
+ Identifies and report issues of safety and maintenance.
+ Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern.
+ Performs other duties as assigned.
EDUCATION
+ High School diploma/GED or 10 years of work experience
EXPERIENCE
+ No experience required
PHYSICAL REQUIREMENTS
+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
+ Frequent keyboard use/data entry.
+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.
+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
+ Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
+ None
**Department:**
********** BJH Hosp Admin
**Work Shift:**
Day Shift (United States of America)
**Scheduled Weekly Hours:**
25
**Benefits:**
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits (******************************************
_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205***********55970.1667***********70506.1667719643)_
Box Office Agent - THE POLAR EXPRESS Train Ride, OKC
Night auditor job in Oklahoma City, OK
Job Details Oklahoma City, OK Seasonal $16.50 - $16.50 Hourly AnyBox Office Agent - THE POLAR EXPRESS Train Ride, OKC
Job Title: Box Office Agent - THE POLAR EXPRESS Train Ride
Division/Department: Rail Events Production/Front of House
Reports To: Front of House & Business Manager
Type of position: Non-Exempt/Hourly
Employee Classification: Seasonal
Location: Oklahoma City, OK
Compensation: 16.50/hour
Job Summary: The Box Office Agent position works with the Front of House & Business Managers, and the Box Office Supervisor, acting as the customer service representative, assisting with the execution of the ticketing duties associated with the event. The agent is responsible for setting the first impression of the event, so efficiency and friendliness are required.
Essential Duties and Responsibilities:
Welcoming customers as they approach the ticketing area and assisting with any service needs
Confirm reservations
Acting as the point of reference for guests who need assistance or information
Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers' information, entering it into the system, and ensure that proper information has been entered before delivering tickets
Acquire knowledge of on-board experience, performance highlights, and venue facilities and act as the point of reference for guests who need assistance or event information
Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers
Assist in the general care of the ticketing area, including keeping a clean and orderly space
Assist in preparing first-class amenities (if applicable to location)
Other duties as assigned
Work Environment
Able to work in cold, snowy, or otherwise inclement winter weather
Ability to work weekends and evenings
Ability to lift 20-pound objects
Varied schedule requiring evenings, weekends, and overtime
The majority of time is spent on feet
What's in it for you?
Serve others and create a world of make-believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the holiday experience for all, big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Catered meals for 5-show days
Comp tickets for your friends and family
Potential for end-of-season bonus
The Polar Express Train Ride is an immersive production on a moving train that brings rewarding experiences to our employees. Being part of the Front of House team is an excellent opportunity to learn the business side of a production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas, and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.
With a total cast, crew and front of house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Knowing we work long days throughout our season we do our best to support our local teams through the busy schedule that is our holiday season.
Qualifications
Front desk, reservation, customer service experience preferred
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Possess a well-spoken manner in personal communications
Guest Service Representative
Night auditor job in Yukon, OK
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Flexible work from home options available.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyNight Auditor
Night auditor job in Oklahoma City, OK
Job Description
Hotel:
Oklahoma City Courtyard 2 West Reno AvenueOklahoma City, OK 73104 Part time Compensation: $16.80
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
Career Growth & Learning - 40% of our management hires are internal promotions!
Invest in Your Future - 401(k) plan with company match.
Comprehensive Health Coverage - Medical, dental, and vision insurance options.
Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
__________________________________________________
_____________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: ************************************************
Night Auditor - National Center for Employee Development (NCED)
Night auditor job in Norman, OK
The Hospitality Worker III is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Front Desk Lead Worker may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
**Job Responsibilities**
Schedules and assigns daily work assignments to the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
Other duties and tasks as assigned by manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
Previous guest services experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook , Instagram and Twitter .
Part Time Front Desk Agent/Host
Night auditor job in Oklahoma City, OK
Our objective is to build and maintain a company culture where people are driven, do the right thing and care about others. We want all employees to be empowered to be an integral part of the success of the Bradford House. In selecting employees to join our team, we look for individuals with integrity, respect for others, and those that seek to thrive in an environment of teamwork and professionalism.
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the General Manager.
Bradford House is committed to Equal Employment Opportunity (EEO). We foster a work climate that promotes acceptance and diversity and gives all associates the opportunity to be recognized and valued for their contributions to our business. Our company complies with all state, federal and local laws, rules, regulations and constitutional provisions prohibiting discrimination.
Job Summary:
Responsible for greeting guests as they enter the hotel. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests - hotel and restaurant.
Essential Job Functions
Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact.
Ensure that you are using the guests' name at all times, once known.
Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions.
Check guests into and out of our booking system. Verify information with the guest, requesting identification.
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data
Provide information to guest of the location of their guest room and amenities.
Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.
Maintain complete knowledge at all times to anticipate guest inquiries promptly:
all hotel features/services, hours of operation, etc
all room rates, special packages, promotions, etc
daily house count, expected arrivals, expected departures, etc
scheduled daily group activities, restaurant daily specials, etc
the area around the hotel, what is available for local eateries and entertainment, etc
Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction.
Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property
Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.
Maintain and promote a positive and cooperative work relationship with communication between all departments.
Communicate pertinent guest information or complaints to designated departments.
Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality.
If seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff
Manage the flow of guests into the Café and Bar areas, provide accurate wait times if appropriate
Perform all duties according to safety procedures, including the use of PPE.
Maintain and promote a positive and cooperative work relationship with all hotel departments.
Follow all procedures and policies set forth by the company, and department.
Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies.
Essential Core Skills and Competencies
Requires ability to take written and verbal direction in English and speak English clearly.
Reliable and responsible character, with exceptional follow up and attention to detail.
Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
Good listening skills, with the ability to respond quickly to needs and requests.
Exceptional organizational skills with the ability to balance and prioritize work.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.
Highly motivated and detail-oriented self-starter.
Able to perform routine work or the same task over and over again.
Able to communicate effectively with guest, team members and management in English.
Ability to understand and comply with proper cleaning techniques.
Ability to take direction and follow instructions.
Ability to work effectively as an independent contributor, and as a part of a collaborative team.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Consistently at work and on time.
Supervisory Responsibilities
None
Work Environment
Most work is performed indoors. Occasionally service is required to outdoor seating area.
Frequent use of office equipment such as iPads, TVs, computers, and phones.
Fast-paced, with high levels of interactions with guest, associates, and managers.
Physical Demands:
Ability to go up and down stairs often during shift, sometimes with large, heavy items.
Requires regular listening and hearing ability and visual acuity.
Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.
Requires ability to work in a standing position for long periods of time
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expected Work Hours and Location:
Work is any time during operational hours to include morning, nights, weekends, and holidays.
One Location - Bradford House
Education and Experience:
1+ years of prior hotel experience or customer service experience.
High School diploma or equivalent.
Familiarity with hospitality industry.
Other Eligibility Qualifications:
Legally eligible to work in the United States.
Strong computer skills.
Able to read and speak the English language well.
Able to pass a background check and pre-employment drug screening.
Reliable transportation.
Hours:
Guaranteed shifts: Sat & Sun - 3p-11p (other hours vary weekly)
16-30 hours per week (2-4 shifts per week)
Employee Discounts:
Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.
Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.
Benefits:
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Benefit Conditions:
Waiting period applies
Only full-time employees are eligible
Front Desk Agent - Cch
Night auditor job in Oklahoma City, OK
The Front Desk Associate ensures that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.
For further details and requirements, please visit the link provided above.
Job Types: Part-time, Pay: From $13.00 per hour
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekend availability
Ability to commute/relocate:
Oklahoma City, OK 73118: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Auto-ApplyGuest Service Representative
Night auditor job in Yukon, OK
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
* We close early so you can enjoy your evenings.
* We offer flexible work schedules.
* We're keeping it casual. T-shirts and sneakers are where it's at!
* Cake discounts. Yummm!
* You don't have to be 18 to work here, so students can join us.
* This job is fun. It's literally a piece of cake!
* This is a great place to make new friends!
* You'll get trained. Not only on crafting cake, but on growing your career.
* We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Flexible work from home options available.
Night Auditor
Night auditor job in Oklahoma City, OK
**Hotel:** Oklahoma City Courtyard 2 West Reno Avenue Oklahoma City, OK 73104 Part time Compensation: $16.80 **Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence** **What's in it for you?** The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
+ **Career Growth & Learning** - 40% of our management hires are internal promotions!
+ **Invest in Your Future** - 401(k) plan with company match.
+ **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options.
+ **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
+ **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
+ **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs.
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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
**Service**
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
**Perseverance**
We will be better today than we were yesterday.
**Inclusion**
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
**Respect**
We treat others the way we would like to be treated.
**Innovation**
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
**Teamwork**
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
**Come grow with us!**