Why us?
The Nines, A Luxury Collection Hotel, Portland is seeking a NightAuditor to join their renowned team. This position fills morning, swing, and overnight shifts as needed. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center within the walls of the stately Meier & Frank Building, one of Portland's most beloved landmarks, the Nines honors the structure's storied past both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Job Overview
The NightAuditor audits, balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
The Nines offers perks that are comparable to progressive employers.
Medical, Vision, Dental and Retirement Benefits:
Paid sick time and eligibility to apply for Paid Leave Oregon
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
Eligible to enroll in Health Savings Accounts (HSA) with qualifying medical plans and receive up to $1000 company contribution
Eligible to enroll in Health, Dependent and Commuter Flexible Spending Accounts (FSA)
Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
Eligible to enroll for short-term and long-term disability insurance coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
WINFertility guidance for those enrolled in Sage medical plan
Other Benefits:
All associates can enjoy our complimentary cafeteria
$50 TriMet monthly subsidy - Our location is right next to the center of all four MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
Calm Health Application Subscription
Employee assistance program
Paid time off for vacation, sick time, and holidays
Tuition Reimbursement of up to $2,000 per calendar year
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.
$34k-40k yearly est. Auto-Apply 40d ago
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Night Auditor
Explor Crater Lake
Night auditor job in Oregon
At Explor Crater Lake, LLC, every day is an adventure - where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply Today! Summary of Position: Performing close of day scenarios for the Front Office while performing overnight front desk services. Responsibilities:
Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
Produce accurate and timely reports and correctly handle all cash transactions.
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
Balance and audit for accurate room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
Balance, audit for accuracy and transmit credit card batches.
Complete and transmit daily management and accounting reports and supporting documents.
Act as Manager on Duty during overnight hours.
Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.
Provides for a safe work environment by following all safety and security programs
Understand Company's ISO (Environmental & Quality) management systems, policies,
goals, and initiatives and meet the specific responsibilities within these areas
Other duties per Duties Checklist and as assigned
Position Requirements:
This is an overnight position; employee must be able to work independently
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of day, night, weekend and holiday shifts
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Advanced computer skills - Microsoft Office (Word, Excel, Outlook) and Room Master system
Knowledge and Experience: Education: High school diploma or equivalent required. College degree preferred Experience: Minimum 3 (three) years front desk/room registration experience required Two years NightAuditor/Relief NightAuditor preferred National Park/Resort experience preferred We maintain a drug-free workplace to ensure the safety and well-being of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
$34k-42k yearly est. 60d+ ago
Night Auditor
Pyramid Birmingham Campus Management
Night auditor job in Bend, OR
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a NightAuditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
#IND400
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
$20.00
-
$20.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$20 hourly Auto-Apply 16d ago
Night Auditor
Element Portland Beaverton
Night auditor job in Beaverton, OR
As NightAuditor, you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. You are also accountable for check-in, check-out, kiosk operations, market sales and all other guest interactions. If you are friendly, personable, and like to work independently, this may be just the job for you!
RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals, travel, entertainment, etc.
Hotel Discounts Worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health Savings Account
Employee Assistance Program (EAP)
Dependent Care FSA
$34k-42k yearly est. Auto-Apply 60d+ ago
Part-Time Relief Night Auditor | Cambria | Portland, OR
PM New 2.8
Night auditor job in Portland, OR
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The NightAuditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$37k-45k yearly est. 6d ago
Night Audit - Hotel Front Desk
Lightwell Hotel & Spa
Night auditor job in Oregon
We are seeking a detail-oriented and reliable individual to join our team as a Night Audit Front Desk Team. The primary responsibility of this role is to oversee the nightly operations of the hotel, including reconciling daily transactions, preparing reports, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, be proficient in basic accounting principles, and have a strong attention to detail. More importantly be able to work overnight, 11P - 7A. We are looking for both full and part-time coverage for this role. Key Responsibilities:
Provide excellent guest service to guests throughout the night
Oversee the hotel's transition from one day to the next
Conducting nightly audits of the hotel's financial transactions
Preparing and distributing daily reports to management
Ensuring accuracy of guest accounts and resolving any discrepancies
Assisting with guest check-ins and check-outs as needed
Responding to guest inquiries and resolving any issues that may arise during the night
Updating the status of rooms for both operational and security reasons
Incident Management and De-escalation-Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
Troubleshoot issues that occur with IT systems, the Internet, or Software. While a nightauditor doesn't need IT experience, they may be required to have a technical aptitude to resolve concerns.
Qualifications:
Previous experience in a similar role preferred
Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus
Detail oriented and able to review reports for errors in process or mistake
Proficiency in Microsoft Excel and other accounting software
Excellent communication and customer service skills
Confident in dealing with potentially stressful situations and managing through to the end
Ability to work independently and prioritize tasks effectively
Able to work overnight shifts
Benefits:
Medical, Dental, and Vision
Employee Discounts
Paid Time Off
401k and Match
$34k-43k yearly est. 60d+ ago
Night Auditor-Friday- Sunday 10pm-7:30 am- Holiday Inn Express- Springfield
Merete Hotel Management
Night auditor job in Springfield, OR
Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you'll tackle exciting challenges and grow. See which positions are open and apply today.
We offer
Competitive Pay
Flexible Scheduling
Career Development / Advancement Opportunities
Paid Time Off
Health Benefits
Travel Industry Discounts
At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.
Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
NIGHTAUDITOR
Associates are paid weekly!
SUMMARY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests' accounts, making and confirming reservations, and presenting statements and collecting payments from guests.
ESSENTIAL FUNCTIONS
Review and analyze all adjustments.
Thoroughly understand accounting machine for front office.
Ensure that all charges have been posted to the appropriate guest folio or master account.
Post room tax to each folio or master account.
Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out.
Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
Answer telephone.
Check guests in and out.
Attend mandatory meetings.
Report any unsafe conditions immediately.
Perform any other duties as assigned by supervisor to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
PHYSICAL DESCRIPTION
Constantly standing at the front desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).
Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
WORKING CONDITIONS
Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
Must adhere to the Hotel's safety standards and procedures.
Exposed to computer printer noise, and telephone noise.
SUCCESS FACTORS
Balances and accounts for all daily cash and charge transactions.
Ability to communicate effectively both written and verbal with the public and other team members.
Follows all appropriate policies and procedures while constantly striving to improve all standards of operations.
Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme.
Effectively manage time.
Meets or exceeds productivity standards.
Follow all safety procedures.
Qualifications
Prior cash handling experience and two years customer service experience preferred.
Hotel experience helpful.
May require a valid Driver License with an acceptable driving record.
Experience working with computers and operating keyboards.
Must pass criminal background check.
$34k-42k yearly est. 9d ago
Night Auditor
Mehr Consultancy
Night auditor job in North Bend, OR
We are seeking a reliable and detail-oriented NightAuditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Compensation: $15 - $17
Key Responsibilities:
Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
Handle guest requests, concerns, and complaints promptly and professionally.
Process payments and transactions, including room charges, cash, debit, or credit.
Ensure the common area and lobby are clean and presentable.
Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
Maintain front desk supplies and equipment.
Coordinate with housekeeping and maintenance to track room readiness.
Answer guest calls and provide information about the property and local attractions.
Perform administrative duties, including filing and updating records.
Safeguard guest information and handle confidential records with integrity.
Other duties as assigned.
Requirements:
1 year of experience in hospitality and front desk roles.
Strong written and verbal communication skills.
Proficiency in Windows operating systems, spreadsheets, and word processing.
Ability to solve problems and make decisions quickly.
High school diploma or equivalent.
Ability to work independently and handle stressful situations.
Physical Demands:
Regularly required to walk, stand, and use hands to complete tasks.
Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.
$15-17 hourly Auto-Apply 60d+ ago
Guest Services Agent
Ko-Kwel Casino Resort Coos Bay
Night auditor job in North Bend, OR
Let's Be Friends!
At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!
GUEST SERVICES AGENT:
BASIC FUNCTION
(the primary purpose of this position):
Responsible for providing exemplary guest service for the hotel. Handles registration, room assignments, check out, check in, cashiering, room service order taking, & various concierge functions in a friendly, professional manner to encourage repeat business.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
Registers arriving guest, assigning rooms, issuing keys, and coordinating guest services in a friendly manner.
Updates guest accounts to accurately reflect recurring and incidental charges.
Maintains the neat appearance of the front desk at all times.
Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Inputs guest information into the Check Cashing System.
Represent The Mill Hotel professionally and positively on the telephone and in person.
Work with Front Office Supervisor to coordinate VIP arrivals and requests.
Work closely with the Mill Club Hosts and Player Development Manager to ensure accuracy of VIP guest bookings.
Responsible for knowing rates to be quoted daily and for future reservations.
Employs sales techniques in order to upsell and close the reservation process.
Completes required paperwork as designated by the department.
Use appropriate greetings, listen to and responds to guests needs appropriately.
Provides information to guests about the property, promotions, programs, events, and benefits.
Utilizes V1 system to extract data for required information.
Maintains security and confidentiality of files, records, and lists.
Maintains high standards of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances.
Offers alternatives to guests as deemed appropriate.
Adhere to regulatory, departmental and company policies in an ethical manner and adhere to departmental and company performance standards.
Anticipate and provide for guest needs in advance of request.
Assist in coordinating and executing special events and Mill Club promotions.
Provide personalized service for Mill Club guests.
Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.
Stay informed about all property events, initiatives, products, and services focused on and/or relating to Mill Club guests.
Consistently demonstrates the inclusion of Million Dollar Service in each interaction, including face to face and/or over the telephone.
Follows proper phone protocols and property transfer procedures.
Responsible for inter-departmental training.
Other duties as assigned.
POSITION REQUIREMENTS
(objective educational or technical training required; skills; and years of experience):
High School graduate or GED preferred.
Previous hotel related experience desirable. Prefer front desk and/or 2 years customer service experience.
Must have excellent writing and proof reading skills. Previous experience required.
Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.
Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.
Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations.
Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
Knowledge of the Mill Club Program and comping criteria a plus.
Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information.
Able to read, write, speak and understand English;
Ability to work in a highly structured and measured environment with a fast pace of work.
Ability to memorize data concerning various events, promotions, and services.
Maintains a high level of quality and accuracy in performance.
Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.
Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
$34k-42k yearly est. 4d ago
Guest Services Agent
Cedco: The Mill Casino Hotel & RV Park and Tribal One/Orca Communications
Night auditor job in North Bend, OR
Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!
GUEST SERVICES AGENT:
BASIC FUNCTION (the primary purpose of this position):
Responsible for providing exemplary guest service for the hotel. Handles registration, room assignments, check out, check in, cashiering, room service order taking, & various concierge functions in a friendly, professional manner to encourage repeat business.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
* Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
* Registers arriving guest, assigning rooms, issuing keys, and coordinating guest services in a friendly manner.
* Updates guest accounts to accurately reflect recurring and incidental charges.
* Maintains the neat appearance of the front desk at all times.
* Resolves or refers to management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
* Inputs guest information into the Check Cashing System.
* Represent The Mill Hotel professionally and positively on the telephone and in person.
* Work with Front Office Supervisor to coordinate VIP arrivals and requests.
* Work closely with the Mill Club Hosts and Player Development Manager to ensure accuracy of VIP guest bookings.
* Responsible for knowing rates to be quoted daily and for future reservations.
* Employs sales techniques in order to upsell and close the reservation process.
* Completes required paperwork as designated by the department.
* Use appropriate greetings, listen to and responds to guests needs appropriately.
* Provides information to guests about the property, promotions, programs, events, and benefits.
* Utilizes V1 system to extract data for required information.
* Maintains security and confidentiality of files, records, and lists.
* Maintains high standards of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances.
* Offers alternatives to guests as deemed appropriate.
* Adhere to regulatory, departmental and company policies in an ethical manner and adhere to departmental and company performance standards.
* Anticipate and provide for guest needs in advance of request.
* Assist in coordinating and executing special events and Mill Club promotions.
* Provide personalized service for Mill Club guests.
* Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.
* Stay informed about all property events, initiatives, products, and services focused on and/or relating to Mill Club guests.
* Consistently demonstrates the inclusion of Million Dollar Service in each interaction, including face to face and/or over the telephone.
* Follows proper phone protocols and property transfer procedures.
* Responsible for inter-departmental training.
* Other duties as assigned.
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
* High School graduate or GED preferred.
* Previous hotel related experience desirable. Prefer front desk and/or 2 years customer service experience.
* Must have excellent writing and proof reading skills. Previous experience required.
* Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.
* Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.
* Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations.
* Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
* Knowledge of the Mill Club Program and comping criteria a plus.
* Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
* Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information.
* Able to read, write, speak and understand English;
* Ability to work in a highly structured and measured environment with a fast pace of work.
* Ability to memorize data concerning various events, promotions, and services.
* Maintains a high level of quality and accuracy in performance.
* Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.
* Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
$34k-42k yearly est. 3d ago
Front Desk Agent
Bridgeport Smiles Family Dentistry
Night auditor job in Portland, OR
Job Description
Do you enjoy interacting with people from all walks of life? Would you like to turn your upbeat attitude and excellent customer service skills into a fulfilling career? If so, you need to check out this full-time Front Desk Agent position with Bridgeport Smiles Family Dentistry! Keep reading to learn more about this clerical position in Tigard, OR.
HOW WE SWEETEN THE DEAL
As a Front Desk Agent, you earn $20.00 - $26.00/hour, depending on experience. You also enjoy great benefits, including health insurance, in-house dental, paid time off (PTO), a 401(k), and office vacation. Interested? It's easy to apply, just fill out our quick mobile-optimized application!
ABOUT BRIDGEPORT SMILES FAMILY DENTISTRY
At Bridgeport Smiles Family Dentistry, we offer patients of all ages exceptional dental care that puts smiles on their faces! As a locally owned business, we pride ourselves on being the neighborhood headquarters for all things dental. Our skilled and friendly team can handle it all, from routine cleanings and checkups to implants and emergency treatments. We're not just dentists; we're caretakers who support every client's overall health and well-being. We first opened our doors in 2009, and we're excited to continue our mission of bringing more smiles to the community!
Our amazing team members are at the core of our success, and we're ready to bring new talent aboard. To thank our employees for all they do, we offer excellent wages, great benefits, and a supportive work environment. However, what really makes the job great is our patients. We have a fantastic, loyal clientele that has stuck with us for years, and we've been lucky enough to watch some patients grow from children to adults. Join us and learn what it means to love where you work!
IS THIS THE CUSTOMER SERVICE JOB FOR YOU?
Can you effectively communicate in person and over the phone? Are you highly organized and detail-oriented? Do you have a pleasant demeanor and a "can-do" attitude? If that sounds like you, and you meet the following requirements, consider applying for this clerical position today!
Excellent customer service skills
Ability to effectively use Eaglesoft software
YOUR LIFE AS A FRONT DESK AGENT
This full-time clerical position has a 4-day workweek from Tuesday - Friday.
In this role as a Front Desk Agent, you get our patients set up and ready to receive exceptional dental care! Your primary responsibility is to provide fantastic customer service for patients and establish a positive impression of our practice. You answer questions from patients, schedule appointments, and manage payments. With a keen eye for detail, you update and maintain insurance information as well as follow up on submitted claims. At the end of the day, you feel great about the meaningful contributions you bring to our team!
READY TO GET STARTED?
If you think this clerical job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page. This entire application process should take you less than 3 minutes to complete. We can't wait to add you to our dentistry team!
Location: 97224
Job Posted by ApplicantPro
$20-26 hourly 8d ago
Hotel Night Auditor
Innventures Hotel Mgmt Co 3.4
Night auditor job in Hillsboro, OR
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - NIGHTAUDITOR:
Use your attention to detail and desire for routine to create memorable guest experiences! As a NightAuditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a NightAuditor are essential to provide our guests a comfortable stay.
A TYPICAL SHIFT:
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
REQUIREMENTS:
Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Front Desk Supervisor - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$32k-38k yearly est. Auto-Apply 60d+ ago
Front Desk Agent ("Agente de Recepcion")
Azul Hospitality 3.9
Night auditor job in Portland, OR
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
Greet and welcome guests upon arrival.
Execute the registration and checkout process at the front desk.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer all calls promptly correctly transfer all calls to appropriate departments.
Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
$32k-39k yearly est. 1d ago
Front Desk Agent- FT- CRR
Grand Pacific Resorts 4.2
Night auditor job in Redmond, OR
/ Objective:
Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.
Primary Essential Functions:
All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
Check guests/owners in and out of the resort, answering any questions they may have.
Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
Answer a high volume of inbound calls from guests/owners.
Communicate effectively with guests, owners, supervisors and associates.
Resolve customer complaints and problems calmly and effectively.
Obtain or confirm guest information, assign rooms, and activate and distribute keys.
Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
Occasionally deliver guest request items to and from rooms.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adhere to performance standards, company policies and procedures, as they relate to the department.
Qualifications
Education, Skills & Experience:
The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.
1+ years of related experience, preferably within the hospitality industry.
Professional telephone etiquette is required.
High school diploma or equivalent.
Excellent communication and organizational skills.
Experience in the hospitality industry (time share preferred).
Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required:
Must be available to work various shifts including weekends and holidays.
Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
Ability to speak and understand the English language.
Physical, Environmental & Other Requirements:
Must be able to stand and/or walk for up to 8 hours.
Must also be able to sit, stoop, kneel, crouch and crawl.
Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.
EEO Statement:
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties:
Please note that this does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence.
Management has the right to revise this at any time.
The job description is not a contract for employment.
$32k-38k yearly est. 10d ago
Hotel Front Desk Agent - Pt
Canopy By Hilton Portland Pearl District
Night auditor job in Portland, OR
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Communicate with housekeeping to make sure guest rooms are ready
Qualifications:
Has experience answering telephone calls and troubleshooting stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
High school graduate, GED recipient, or equivalent
1+ year of hotel industry experience or related job preferred
Working knowledge of Microsoft Office and reservation management systems
About Company
Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.
$32k-39k yearly est. 13d ago
Guest Services Agent
Staypineapple
Night auditor job in Portland, OR
Job Description
, text SP4113 to **************
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we're looking for:
GUEST SERVICES AGENT
We're about the friendliest company you'll ever come across-and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you'll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.
What to expect:
Here are a few things that will make your days full and rewarding:
Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
Assist arriving and departing guests with their luggage to and from guest rooms.
Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.
Your experience and qualifications:
High School Diploma or equivalent.
Three to six months related experience preferred.
Working knowledge of Microsoft Windows and Office.
Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
Ability to quickly assess situations and create effective resolutions to problems.
Possess a passion to provide excellent customer service.
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations
Pay: $19.63 per hour
Status: Full Time
$19.6 hourly 11d ago
Guest Services Agent
Resolute Road Hospitality
Night auditor job in Bend, OR
Full-time, Part-time Description
The Hilton Garden Inn located in Bend Oregon is looking to add to our hospitality family! This hotel is located in the beautiful Old Mill District and just minutes away from thriving restaurants, shops, and trails. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!
SUMMARY
Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.
BENEFITS
Travel Perks
Optional Daily Pay
Flexible Schedules
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
OVERVIEW
Responsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Register guests to the hotel, verifying reservation, personal information and securing payment information
Promote the brand loyalty program and provide recognition and benefits to all present members
Book hotel reservations
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
Maintain a house bank and make a deposit and accurate report of receipts daily
Cash checks and exchange currency for guests
Process all Gourmet Pantry and retail transactions for the guests
Issue key to and control entrance of safety deposit boxes
Post miscellaneous charges as requested
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
Maintain appropriate market inventory levels, restocking when necessary
Assure overall cleanliness of the front office area, lobby, and surrounding areas
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of front desk operations and procedures, guest services and hotel services
Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
Able to read and write to facilitate the communication process
Able to work independently and desire to participate as part of a team
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
Ability to access and accurately input information using a moderately complex computer system
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Ability to observe and detect signs of emergency situations
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
EDUCATION
High school graduate or GED required, or equivalent combination of education and experience.
CERTIFICATION
TIPS(Training for Intervention Procedures) certification required or must be obtained prior to employment
EXPERIENCE
Previous hospitality experience, especially within the brand, preferred, but not required.
ENVIRONMENT and PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.
Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.
Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.
Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.
OTHER
Guest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.
Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
Requirements
106RRHRDMBO
Salary Description 21-23/hour
At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!
The Front Desk Agent is responsible for providing each guests exceptional customer service and creating an excellent first impression and a lasting and memorable experience for each guest of the Oxford Collection of hotels. Focusing on sharing the Oxford Hospitality Fundamentals at every encounter.
ESSENTIAL DUTIES & RESPONSIBILITIES: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture.
Guest Services (80%):
Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences
Complete the registration process, confirming pertinent information in accordance to established guidelines.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Maintain confidentiality of all guests and hotel information
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
Resolve guest issues using Oxford Guest Recovery method
Resolve discrepancies on the room status report with Housekeeping
Promptly answer the telephone using positive and clear communication. Input messages into the computer
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or property management team
Administration (10%):
Generate and print daily and weekly reports
Resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances.
Assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits.
Complete daily activity log with pertinent shift information
Complete guest incident reports and relay guest incidents to supervisor and property management team
Access and accurately input information using a computer system and provided software
Other (10%):
May be required to drive the hotel shuttle or vehicle's
This position may be trained for Night Audit coverage
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other hotel related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
CORE SKILLS AND VALUES:
Adaptability/Flexibility - Maintains focus and a positive attitude amidst change or under pressure
Company Character - Supports company vision and values
Customer Focus - Builds positive and fruitful customer relationships
Detail Orientation - Is accurate and methodical with details and/or numbers
Ethics Integrity Values - Ably builds trust and is widely trusted
Interpersonal Communication - Relates well with people verbally and in written form
Stress Management - Functions well under stress
Team Orientation - Works cooperatively with others, establishes rapport, and is organizationally sensitive
PREFERRED EDUCATION & EXPERIENCE:
Education: High School Diploma or GED preferred.
Experience: Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided.
Familiarity with basic computer applications such as Microsoft Office is advantageous.
Any previous experience in a front desk, reception, or related role is a plus but not mandatory.
JOB REQUIREMENTS
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
PHYSICAL REQUIREMENTS
Must be able to stand on feet throughout the day;
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs
Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
$25k-30k yearly est. Auto-Apply 35d ago
Hotel Front Desk Agent
Feather Flag Nation 3.8
Night auditor job in Canyonville, OR
Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
Comprehensive medical, dental, vision, and Rx coverage.
Paid Time Off
Employer-paid life and disability plans
401k with up to 3.5% employer match
Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to:
Upholds the resorts commitment to exceptional guest service.
Is familiar with and can perform all the duties and responsibilities of the reservation agent.
Completes guest transactions by processing payments in cash or credit card.
Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
Is familiar with the Players Club and encourages all guests to utilize this service.
Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
Knows how to use front office equipment.
Obtains hotel bank and keeps it balanced.
Posts appropriate charges and credits to guests account.
Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
Follows security procedures when issuing guest room keys.
Knows and adheres to all cash handling and credit card policies and procedures.
Follows proper procedure for issuing and closing guest's safety deposit boxes.
Use proper mail, package, and message handling procedures.
Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.
Attends and positively contributes to all scheduled meetings and training sessions.
Encourages and demonstrates positive morale characteristics.
Maintains a neat and clean appearance of the front desk and other work areas at all times.
Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
Adheres to all department and resort policies outlined in the employee handbook.
Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
Provides constructive input to foster process improvement within the department.
Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis
Requirements
High School Diploma or GED Certificate required.
1 year of experience working in a customer service environment required.
Experience with Micros, Patron, and Opera preferred.
Clerical/administrative experience required.
Excellent organizational, verbal, interpersonal, and customer relations skills.
Basic computer skills in Microsoft Word, Excel and Outlook.
Ability to handle multiple priorities and tasks at once.
Able to follow verbal as well as written instructions.
18 years of age or older.
Must be able to obtain a Class I Gaming License.
Must be able to obtain a Food Handlers Card.
$33k-39k yearly est. 60d+ ago
Nighttime Front Desk Agent
Ocean Suites Motel
Night auditor job in Brookings, OR
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Signing bonus
Tuition assistance
DEAL BREAKERS
Must be 18 or older.
Must currently live between Brookings and Smith River.
Must submit a CURRENT resume with your application.
Were looking for a Part-Time Front Desk Associate with a warm, upbeat personality who genuinely enjoys meeting people. Our family-owned motel, located just a block from Sporthaven Beach, prides itself on exceptional service.
ENVIRONMENT:
We offer a supportive, close-knit team where your contributions are valued.
WORK SCHEDULE
Monday through Friday 4 p.m. to 10 p.m. from March 1 to October 31
Monday through Friday 4 p.m. to 9 p.m. November 1 to February 28
During your training period, your schedule will be Noon to 6 p.m.
PAY
$16.25 per hour to start
$500 signing bonus after 6 consecutive months of employment plus a wage increase
Key Responsibilities:
Welcome and assist guests with check-ins, check-outs and reservations.
Manage online and phone bookings with accuracy.
Provide information about our motel, local attractions, and services.
Handle guest inquiries and resolve issues calmly and professionally.
Perform nightly accounting tasks with precision.
What Were Looking For:
Typing Skills: Minimum of 40 words per minute.
Communication: Strong grasp of English writing conventions
Math Proficiency: Ability to accurately complete nightly accounting tasks.
Adaptability: Willingness to occasionally work extra or alternate shifts, including weekends.
Independence: Capable of working autonomously and making sound decisions.
Experience: Preferred but not required; were happy to train the right candidate with the ideal personality and aptitude.
If youre someone who thrives in a friendly environment and takes pride in delivering top-notch service, wed love to hear from you. Apply in person or send us an email detailing why youd be a great fit for our team.