Night auditor jobs in Oxnard, CA

The Night Auditor will ensure accurate allocation of all revenue to the appropriate departments, reconcile revenue across departments daily, and complete all required reports in a timely manner. Responsibilities Conduct all audit procedures in accordance with hotel and company standards on a daily basis. Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up. Balance and reconcile all cash receipts and transactions completed during the audit shift, and ensure cash deposits are made promptly. Prepare the front office for the upcoming shift, resetting systems and operations for the day's business. Serve as a Guest Service representative and act as Manager on Duty during overnight hours, ensuring a seamless guest experience. Function as PBX operator during the audit shift, managing communication duties effectively. Participate in all front office meetings with an active and collaborative approach. Engage in all training and cross-training opportunities, continually enhancing skill sets. Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience. Other duties as assigned by the leader Education and Experience HS Diploma or equivalent Previous Guest Service or Front Desk hospitality experience preferred

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $19.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family. Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift but may be asked and assigned another shift due to work needs. Duties and Responsibilities Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or “walked” guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Knowledge, Skills, and Attributes Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. Qualifications Education: High School Diploma or equivalent GED certificate preferred. Preferred technical diploma from a trade college. Experience: Strong technical skills with preferably three years of years of hotel experience.

Job Details Experienced Company Location - West Hollywood, CA Full Time High School $27.00 - $28.00 Hourly None Graveyard Hospitality - HotelDescription Multitasking position with accounting and front desk responsibilities and serves as the interface between the hotel and guests during the night shift. Responsible providing excellent guest service. Checks front office accounting records for accuracy and daily summarizes and complies the day shift information for the hotel's financial records. Tracks room statistic prepares a summary of daily financial activity and reviews daily reports to ensure system accuracy and correct postings to the hotel system. Duties and Responsibilities include but are not necessarily limited to the following: Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to always maintain positive guest relations. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Ensuring that all end-of-day activities have been successfully executed by employees in all departments. Reconcile OTA reservations on a nightly basis ensuring commissions are not double charged. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or “walked” guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Answer phones and take reservations, as necessary. All other tasks as assigned by direct supervisor and management. Process end of day reports. Knowledge, Skills, and Attributes Strong customer service skills. Must be able to effectively communicate with guests and colleagues. Knowledge of safety and security procedures Advanced math and bookkeeping skills including intermediate excel skills Attentions to detail and organization Ability to perform computer-based tasks including data entry, accounting, reconciliations, running daily reports etc. Time management and multitasking skills Ability to solve problems and diffuse tense situations Good eye for details and questions items that appear to post incorrectly Must be energetic and outgoing. Must be a team player with the ability to work under minimal supervision. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to exercise confidentiality and discretion. Knowledge of surrounding area is not required, but a plus. Qualifications Education: High school diploma or GED required; College Degree preferred. Experience: Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.

The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours. DUTIES AND RESPONSIBILITIES Perform nightly financial reconciliations and audits of hotel transactions. Process guest folios, ensuring accuracy of all charges, payments, and account balances. Verify and balance daily cash, credit card, and other payment transactions. Prepare daily revenue reports and financial summaries for management. Handle guest check-ins, check-outs, and room assignments during overnight hours. Respond to guest inquiries and resolve issues in a professional and efficient manner. Manage incoming phone calls and facilitate clear guest communication. Monitor and maintain security of the front desk and lobby areas. Post room charges and accurately process guest billing. Update and maintain the guest reservation system as needed. Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys). Respond promptly to guest emergencies, requests, and unusual situations. Maintain a clean, organized, and welcoming front desk environment. Begin AM Checklist tasks prior to the arrival of the morning shift. Print required reports to complete the daily flash using Agilysys and OnQ systems. Performs other duties as required. QUALIFICATIONS AND REQUIREMENTS Education & Experience High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus. Prior experience in front desk operations, customer service, or night audit roles preferred. Familiarity with basic accounting principles and hotel front office procedures. Required Skills/Abilities Strong attention to detail with excellent organizational and time management skills. Ability to work independently and handle responsibilities with minimal supervision. Excellent verbal and written communication skills. Strong problem-solving skills and a calm, professional demeanor under pressure. Comfortable working overnight shifts, including weekends and holidays. Capable of standing for extended periods and occasionally lifting up to 30 pounds Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Full-time Description STEP INTO THE BIG LEAGUES Geronimo Hospitality Group ain't your normal work environment. We are a collection of award-winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day. HOTEL SANTA BARBARA Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center. PERKS OF THE JOB We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return. YOUR ROLE IN CREATING GERONIMOMENTS In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use it to build the future, make an impact, and continuously improve the guest experience. As the Night Auditor, you are responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. You are responsible for the overall operations and appearance of the front desk of a hotel. You are responsible for attending to the needs of guests, especially during check-in and check-out. You are the number one, frontline person whose service determines a guest's experience. WHAT YOUR DAY WILL LOOK LIKE Greets every guest that is encountered. Assist and accommodate all guest needs within your capabilities. Posting of room charges, taxes and all other revenues to guest accounts. Transfer charges and deposits to master accounts. Verifies all account posting and balances. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operation for management. Completes proper filing and reporting of statistics. Understands principles of auditing, balancing and closing out accounts. Knows how to operate property management system and other front office equipment. Understands and knows how to perform check-in and check-out procedures. Handles and resolves guest complaints. Uses proper mail, package and message handling procedures. Demonstrates good communication skills. Uses proper telephone etiquette. Writes legibly. Sends and receives faxes and copies. Performs Manager on Duty functions. GHG24 Requirements WHAT IT TAKES TO SUCCEED Education High school diploma or equivalent Experience and/or Training Excellent communication skills and professional attitude Effective conflict management and decision making MANDATORY REQUIREMENT U.S. Work Authorization (required). JOIN A TEAM THAT MAKES AN IMPRESSION At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer. Salary Description $22.00 per hour

Join our team at the Westlake Village Inn & Spa! The Hotel Night Auditor is responsible for overseeing hotel operations during the overnight shift. This role collaborates with team members across all departments to ensure service standards are met and guest satisfaction is maximized. General Responsibilities: · Manage all activities at the Front Desk during the overnight shift. Ensure communications and follow-up with day shift on any problems, guest requests or special requirements. · Handle all guest relocations according to Hotel policy. · Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. · Assist customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc. · Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person or via telephone. · Coordinate arrivals, departures and billing requirements. · Assure that all financial and credit procedures are followed. Follow up on credit issues. Review all paid outs and rebates and direct bill accounts. Check day shift work to ensure that all transactions are reconciled with proper approvals. · Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation. · Check guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room. Check guests out of the hotel, ascertain guest's satisfaction, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction. · Utilize a computer system to check guests in and out of rooms, running daily reports and night audit reports and selecting and blocking rooms for arriving guests. Requirements Desired Skills and Experiences: · Minimum one-year experience as a night auditor (Preferred) · Excellent communications skills using the English language. · Friendly, outgoing personality. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Able to sit and stand walk, hear and talk for long periods of time · Must be manually dexterous able to use hands, fingers and arms for extensive periods of time · Ability to move freely inside and outside of the facility to assist guests as necessary · Able to lift can carry up to 25 pounds Salary Description $22.00 per hour

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Job Description First impressions are everything! Your engaging smile and personality are the essence of a great Front Office Agent with Fairmont. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories” for our guests. What you will be doing: Consistently offer professional, friendly, and engaging service Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards Remains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station Acts as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression Maintains a perpetual presence at the Reception Desk throughout the hours of the shift Greets all guests courteously, using the guest's name whenever possible Checks guests in and out of the hotel in a friendly and efficient manner at the Front Desk and at the Mobile Check-In Station Assists the guests with any comments or questions during their stay Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner Makes recommendations for activities and restaurants, specifically promoting in-house hotel amenities and venues Ensure guest satisfaction by responding to all guest inquiries with accurate information and positive attitude Assists with luggage and transportations inquiries Drives rate and RevPar through upselling room types Enrolls guest to Accor Live Limitless loyalty program and updates profiles when applicable Handle cash, credit card, and other billing transactions such as posting room and dining charges on ledger Maintain cleanliness, safety and order in all work areas and reports any deficiencies to Supervisor Contacts guests via preferred method in the lobby, dining area, or other parts of property Be familiar with hotel's technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction To be familiar with Fairmont Century Plaza, all the facilities and services offered Follow all safety and sanitation policies Other duties as assigned What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Hourly Rate: $33.75 (Break-In Rate applicable for New Hires as per CBA) Scheduled based on Seniority and Business Demands Qualifications Language Skills: Fluent spoken and written Arabic Fluent spoken and written English Your experience and skills include: Ability to communicate fluently with our guests and associates Must be able to handle a multitude of tasks in a fast-paced, ever-changing environment Ability to focus attention on guest needs, remaining calm and courteous at all times Previous PMS experience an asset Computer literate in Microsoft Window applications an asset Must be able to type 25 words per minute Must possess a professional presentation Must be flexible in terms of working hours Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to research and investigate information to enable strategic decision-making Ability to work cohesively with fellow colleagues as part of a team Ability to use various computer software Ability to handle cash effectively and accurately Hospitality Diploma is an asset Minimum of two year's work experience in relevant discipline beneficial Minimum of one year's work experience as a Front Desk Agent beneficial Basic math Ability to be observant with meticulous attention to detail Ability to follow instruction and work quickly and thoroughly Ability to think through situations in a rational manner while under pressure Logical and structured thinking, balancing budgetary and guest's needs Ability to see the bigger picture and possible repercussions of decisions Ability to walk, stand, kneel and bend for up to 8 hours a day Ability to work under pressure and stress Ability to work at a fast pace Additional Information Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Do you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit. Job Summary: As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together to… * Greet and thank guests in a sincere, friendly manner. * Check guests in on arrival and out on departure. * Post charges to appropriate guest accounts. * Anticipate and address guests' needs, and resolve their problems and complaints. * Assist guests with disabilities. * Answer phones and assist with inquiries. * Assist prospective guests with taking reservations. * Collaborate and communicate with other internal departments to ensure guest satisfaction. * Comply with company procedures and safety policies. * Other duties as assigned Requirements: * High school degree or equivalent; or relevant work experience * Prior administrative experience a plus * Strong customer service skills * Excellent telephone skills * Good problem-solving skills * Professional appearance * Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet * Hotel front desk experience, a plus Benefits: * Paid Family Leave * Health Insurance * Dental Insurance * Vision Insurance * Vacation, Sick and Holiday Pay * Company Basic Life Insurance * Company paid Accidental Death & Dismemberment * Company paid Short Term Disability * Company paid long term Disability * 401k Retirement Plan EOE We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please. Hourly Rate: $21.00 Remote: No Housing Provided: No

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. "Pay Rate $32.94" Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Job Details Los Angeles, CA Full Time Not Specified $26.62 - $26.62 Hourly None Any Hospitality - HotelDescription Guest Services Agent - The Hollywood Grande Job Summary: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet The Hollywood Grande's high standards of quality. Duties and Responsibilities: Check arrivals list against correspondence to ensure that all arrival information is correct. Handle individual and group arrivals according to Company check-in procedures. Ensure that shift checklists are up-to-date and finalized before the end of each shift. Ensure that individual and group departures are in accordance with the pre-arranged method of payment. Possess thorough product knowledge of room types, room positioning, current rates, facilities, and services within the hotel. Able to offer and sell hotel amenities to the guests when required. Maintain awareness of daily room availability. Comply with hotel regulations when completing internal banking procedures ensuring that the figures are correct and that all back-up documentation is attached. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Complete a thorough handover of arrivals/departures/special requests, etc. before ending shift. Receive and deal with all telephone and verbal inquiries, and ensure that all messages are taken and distributed in the correct manner. Maintain reception desk and general reception area in a neat and tidy manner at all times. Provide instruction and/or guidance for guest and colleague safety in fire or other emergencies. Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities. Show guest or potential guest show rooms and answer any guests' questions. Have a sound knowledge of Hollywood and Los Angeles area and assist guests with directions if needed. Maintain the highest standard of appearance and social skills. Qualifications Qualifications: Minimum of 1 year of customer service experience required Previous experience working in front office at a luxury or lifestyle hotel environment Previous experience with Lightspeed preferred Physical Requirements: Must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. May be required to lift up to 20 lbs. Must have the ability to bend, squat and lift 20 lbs. on a regular basis. Must be able to bend, twist, stoop, squat, and stretch to fulfill tasks. Requires grasping, standing, walking, repetitive motions, bending, and climbing.

Join the Legacy at The Hollywood Roosevelt Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay. What you will do This position is cross trained to perform both Front Desk and PBX duties as business needs require. The role ensures all guest interactions reflect The Hollywood Roosevelt's standard of excellence, style, and professionalism-creating a welcoming and memorable experience for every guest. Responsibilities include assisting with check-ins and check-outs, managing guest inquiries and reservations, processing payments accurately, maintaining effective communication with all departments, and ensuring all guest requests are addressed promptly. This role requires upholding hotel policies and service standards, ensuring the work areas remain organized and presentable, and protecting guest confidentiality. What we are looking for We are looking for a service-driven and detail-oriented individual who thrives in a fast-paced hospitality environment. The ideal candidate is professional and passionate about creating memorable guest experiences. They should have strong communication and multitasking skills, a warm and engaging personality, and the ability to remain calm and courteous under pressure. Experience in hotel Front Desk or PBX operations and familiarity with OPERA PMS and Micros POS is preferred. Why the Hollywood Roosevelt At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else. As part of our team, you'll be joining a passionate group of professionals dedicated to delivering exceptional guest experiences in an inspiring and dynamic environment. If you believe you bring the skills, professionalism, and passion to uphold our standard of service, we encourage you to apply and become part of our story.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. "Pay Rate $32.94" Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] APPLY HERE- ******************************************************************************************************************* We are looking for candidates who work well by themselves and enjoy a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. Most likely, this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available. *Reliable transportation is required for this position. This part-time position pays $20 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Duties & Responsibilities (including but not limited to the following) Provide a Warm Welcome and Fond Farewell to all residents and their guests. Provide knowledgeable and comprehensive information about the surrounding areas. Interact with clients in a manner that demonstrates genuine sincerity and appreciation. Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery. Advise residents and guests of any appropriate rules and regulations established by the property management. Present a professional appearance by adhering to Company Uniform and Grooming Standards. Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests. Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents. Performs miscellaneous job-related duties as assigned. Follow all procedures for resident, guest, and vendor access. Accurately record time and attendance in the Company time record-keeping system. Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations. Be knowledgeable of all emergencies and safety procedures. APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. Some of the qualities and attributes we look for in this role include- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, this position pays $20.00. Historically, it pays between $20 and $22ph between multiple locations and shifts.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations ● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

The Front Desk Agent is responsible for greeting visitors of the hotel, checking guest in & out of the hotel, and ensuring that the guests' stay is personable and enjoyable as part of the hotel's continued efforts to deliver outstanding guest service and financial profitability. Job Duties: Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints and assist in a resolution for complete guest satisfaction. Review occupancy, daily arrivals & departures and identify potential problems with rooms' activity and take appropriate action. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance with their job requirements and duties. Be compliant and understand The Huntley Hotel policies and house rules. Understand hospitality terms. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Maintain communication with other hotel departments as it pertains to guest services. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Complete and send out reports when needed and ensure agents are completing daily checklists. Benefits: 401(k) Health, Dental, Vision, and more Paid time off Sick Pay Schedule: 8 hour shift, 5 Days a week Day shift Evening shift Monday to Friday On call Weekend availability Supplemental pay types: Tips Ability to commute/relocate: Santa Monica, CA 90403: Reliably commute or planning to relocate before starting work (Required) Experience: Hotel experience: 1 year (Preferred) OPERA: 1 year (Required) Our post-offer background check process includes a background check

Job Description Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Compensation: $19.00 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours. DUTIES AND RESPONSIBILITIES Perform nightly financial reconciliations and audits of hotel transactions. Process guest folios, ensuring accuracy of all charges, payments, and account balances. Verify and balance daily cash, credit card, and other payment transactions. Prepare daily revenue reports and financial summaries for management. Handle guest check-ins, check-outs, and room assignments during overnight hours. Respond to guest inquiries and resolve issues in a professional and efficient manner. Manage incoming phone calls and facilitate clear guest communication. Monitor and maintain security of the front desk and lobby areas. Post room charges and accurately process guest billing. Update and maintain the guest reservation system as needed. Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys). Respond promptly to guest emergencies, requests, and unusual situations. Maintain a clean, organized, and welcoming front desk environment. Begin AM Checklist tasks prior to the arrival of the morning shift. Print required reports to complete the daily flash using Agilysys and OnQ systems. Performs other duties as required. QUALIFICATIONS AND REQUIREMENTS Education & Experience High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus. Prior experience in front desk operations, customer service, or night audit roles preferred. Familiarity with basic accounting principles and hotel front office procedures. Required Skills/Abilities Strong attention to detail with excellent organizational and time management skills. Ability to work independently and handle responsibilities with minimal supervision. Excellent verbal and written communication skills. Strong problem-solving skills and a calm, professional demeanor under pressure. Comfortable working overnight shifts, including weekends and holidays. Capable of standing for extended periods and occasionally lifting up to 30 pounds Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Welcome to Spa Relais, where tranquility and luxury converge to create an unparalleled spa experience. As a Spa Front Desk Agent, you will be the first point of contact for our esteemed guests, embodying the essence of our spa's commitment to exceptional service and serene relaxation. In this role, you will be responsible for managing all front desk operations, including greeting guests, scheduling appointments, answering inquiries, and providing information about our services and products. Your warm and professional demeanor will ensure each guest feels welcomed and valued from the moment they arrive. General Responsibilities: Greet and welcome guests in a friendly and professional manner as they arrive. Provide tours of the spa facilities, showcasing various amenities and services available to guests. Check-in guests efficiently and accurately, ensuring all necessary information is obtained and recorded while verifying guest appointments, confirming treatment preferences, scheduling changes, and special requests. Maintain a thorough knowledge of spa services, pricing, and availability to answer guest inquiries effectively. Handle cash and credit card transactions, ensuring proper recording and adherence to financial procedures. Maintain a clean and organized front desk area and spa boutique, including stocking supplies, promotional materials, and retail items. Assist with general administrative tasks, such as answering phone calls, responding to emails, and handling guest inquiries. Consistently provide excellent customer service, going above and beyond to exceed guest expectations. Assist guests in spa boutique by answering questions, recommending items, and keeping the space organized and restocked. Build strong relationships with guests, fostering a positive and personalized experience during their spa visit. Assist with the check-out process, ensuring accurate billing and payment processing. Requirements Desired Skills and Experiences: High school diploma or GED Two years experience in the spa, guest services, front desk, or related professional area. Must be available to work evenings Must be available to work weekends Book4time management system knowledge is preferred. Must be detail-oriented and have the ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money-handling skills. Enjoy working with people and possess a friendly and outgoing personality. Hours: Opening Shift: 9:00am - 5:30pm or Closing Shift: 9:45am - 6:15pm Salary Description $18 per hour + opportunity to earn commission