Night Auditor
Night auditor job in Chicago, IL
Property Description
Hotel Zachary at Gallagher Way, located in the iconic Wrigleyville neighborhood of Chicago, is seeking passionate and dedicated individuals to join our team. As a luxurious boutique hotel, we offer a unique and immersive experience for both guests and team members. With our prime location steps away from Wrigley Field, home of the Chicago Cubs, and the vibrant Gallagher Way entertainment district, Hotel Zachary is a hub of excitement and energy. Our team is committed to delivering exceptional service and creating memorable moments for our guests. As an employee, you will have the opportunity to work in a fast-paced, dynamic environment where you can grow your skills and advance your career. Join us at Hotel Zachary and be part of our team's commitment to excellence in hospitality. Apply now to be a part of our thriving team!
Overview
Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.
Summary:
Perform front desk duties such as guest check-ins and check-outs during the night shift
Process guest payments and maintain accurate records
Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
Assist guests with inquiries, requests, and any issues that may arise during the night
Ensure the safety and security of the hotel premises during overnight hours
Provide exceptional customer service and create a welcoming and positive atmosphere for guests
Collaborate with other departments to address guest needs and ensure a seamless guest experience
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.
Qualifications
Prior cash handling experience necessary
High school diploma or equivalent required
1-2 years of experience as a Night Auditor or in a similar role preferred
Strong attention to detail and ability to multitask
Excellent communication and problem-solving skills
Read, write and speak English fluently
Ability to work independently with minimal supervision
Strong computer skills
Ability to work flexible hours including overnights, weekends, and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $26.52 - USD $26.52 /Hr.
Auto-ApplyNight Auditor
Night auditor job in Elmhurst, IL
Job Description
Night Auditor
"Join the Courtyard Elmhurst Family and Build a Legacy of Hospitality!"
Job Details
Job Type: Part-time
Pay: $16- $18 per hour
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends
Job Overview
The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.
Key Responsibilities
Reservation Management:
Receive and process reservations via phone, fax, and mail.
Enter reservations into the computer system and provide additional information.
Verify pricing, discounts, and billing information, and notify customers of room features and availability.
Maintain reservation files and resolve related problems.
Customer Service:
Check in and out guests efficiently.
Process customer payments and post applicable charges.
Inform customers of credit holds and conduct customer surveys.
Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
Keep customers informed of company policies, procedures, and account statuses.
Professional Relations:
Maintain the company's professional reputation by providing superior customer service.
Assist and support area personnel as needed.
Coordinate with the Accounting Department regarding customer credit status.
Keep management informed of area activities and significant problems.
Attend and participate in meetings as required.
Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
Perform any other tasks/duties as assigned by the manager/ supervisor.
Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Qualifications
Education/Certification: High school graduate or equivalent.
Experience: Customer service and data entry experience preferred.
Skills/Abilities:
Excellent communication and public relations skills.
Well organized and attentive to detail.
Willingness to assist others.
Strong typing abilities and proficiency with PC, calculator, and office equipment.
Benefits:
Employee hotel room discount
Holiday pay
Paid training
Professional development assistance
WHY YOU'LL LOVE WORKING WITH US:
Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.
If you're still with us, there's only one thing left to do: Apply now and become part of something amazing!
Diversity, Equity, Inclusion & Equal Employment Opportunity at Courtyard Elmhurst:
Courtyard Elmhurst is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
Night Auditor- Fairfield/Towneplace Suites, Schaumburg
Night auditor job in Schaumburg, IL
Job Description
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.
PRIMARY DUTIES AND ACCOUNTABILITIES
Audit and balances reports from the daily shift.
Schedules guest's wake up calls for the following day.
Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
Completes any reports or projects assigned by management/ supervisor.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Ability to work overnight.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule (weekends and holidays).
Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
Overnight shift
Weekends as needed
Ability to Commute:
Schaumburg, IL 60173 (Required)
If offered, employment is contingent on cleared Background check.
Night Auditor
Night auditor job in Evanston, IL
Reports to: Front Office Supervisor
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide.
JOB DESCRIPTION
Join our team as a Night Auditor at Hyatt House Evanston. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Services: Check in and check out guests with a focus on accuracy and customer service.
Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
Audit and Reconciliation: Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.
QUALIFICATIONS
Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
Flexibility: Must be flexible with scheduling to accommodate business needs.
Auto-ApplyNight Auditor
Night auditor job in Evanston, IL
Reports to: Front Office Supervisor
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide.
JOB DESCRIPTION
Join our team as a Night Auditor at Hyatt House Evanston. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Services: Check in and check out guests with a focus on accuracy and customer service.
Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
Audit and Reconciliation: Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.
QUALIFICATIONS
Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
Flexibility: Must be flexible with scheduling to accommodate business needs.
Auto-ApplyNight Auditor
Night auditor job in Chicago, IL
We believe that words have meaning. That's why we refer to our staff as "Team Members", the Back of the House as the "Heart of the House," housekeeping as "Room Attendants," and the front desk staff as "Guest Service Hosts." Our broughton Hotels Service Standards set high expectations for our teams. Our goal is to create a work environment out Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guest.
COMPANY OVERVIEWWe believe that words have meaning. That's why we refer to our staff as “Team Members”, the Back of the House as the “Heart of the House,” housekeeping as “Room Attendants,” and the front desk staff as “Guest Service Hosts.” Our broughton HOTELS Service Standards set high expectations for our teams. Our goal is to create a work environment our Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guests.
WHO WILL LOVE THIS POSITION?• Someone with strong attention to detail.• Someone who gets satisfaction in providing service to our guests and helping them feel at home.• Someone who enjoys working the late hours of the night.• Someone with schedule flexibility during weekdays and weekends is critical.REQUIREMENTS• This position will require the individual to have open availability for a flexible schedule to work late nights.• Responsible for providing quality guest service as it pertains to the checking in/out of hotel guests.• Responds to guest requests to ensure needs are met.• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.• Answers telephones; takes hotel reservations; and provides concierge services in a gracious and professional manner.ESSENTIAL QUALIFICATIONS• High school graduate or equivalent.• Previous hotel experience in a guest service role.• Excellent communication skills. Multiple language fluency is a plus.• Proven ability to deliver superior customer service.
Auto-ApplyNight Audit (Part-time)(Near O'Hare)
Night auditor job in Schiller Park, IL
Job Details Comfort Suites - O'Hare - Schiller Park, IL Full Time None $15.00 - $17.00 Hourly None Graveyard Hospitality - HotelDescription SUMMARY: The Night Audit is primarily responsible for auditing daily revenues for accuracy the hotel. S/he is responsible for maintaining an efficient and effective flow of information with guests, Team Members, managers, housekeeping, and other departments within the hotel.
Shift Schedule: 11 PM to 7:00 AM... Must be able to work weekends and Holidays.
ESSENTIAL FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Balance and audit for accuracy all room and tax charges, cashier's reports, and guest accounts.
Complete and transmit daily management and accounting reports and supporting documents.
Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Act as Manager on Duty.
Bring passion and delight to your guests and peers.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Resolve guest complaints to ensure satisfaction.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Adhere to hotel requirements
Other duties as assigned
Qualifications
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Some college preferred
Previous front office experience preferred
Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
Two years customer service experience
Basic computer, telephone, and math skills
Strong command of English
Other languages helpful
JOB REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have basic computer skills
Must have working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Ability to assist with the design and preparation of statistical reports and presentations
Assumes responsibility for personal growth and development
Must have a passion for creating an exceptional experience for all guests
Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.
WORKING CONDITIONS:
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 25 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
Must be able to frequently handle office supplies and equipment to maintain the facility
Hotel Night Audit
Night auditor job in Des Plaines, IL
Guest Service Representative Night Audit Starting Salary Range: $19.00-$20.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Full-Time Application Deadline: October 30, 2025
Lee abajo para ver en español.
Do you enjoy working independently and have a knack for balancing both customer service and financial tasks? Are you a night owl who prefers working overnight shifts? We're looking for a Night Auditor to join our hotel team!
We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members
Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution
What You'll Do:
Balance and audit daily transactions to ensure accuracy.
Serve as the main point of contact for guests during overnight hours, providing exceptional customer service.
Process check-ins, check-outs, and handle guest inquiries or requests.
Prepare and run daily financial reports, ensuring all transactions are properly recorded.
Assist with security checks, ensuring a safe environment for guests and staff
We're Looking For:
Strong attention to detail and ability to handle financial records accurately.
A friendly and professional demeanor, with excellent customer service skills.
Ability to work independently and manage multiple tasks during overnight hours.
Basic computer skills and familiarity with hotel management software is a plus.
Prior experience as a night auditor or in a financial role is a bonus, but we will train the right candidate!
Apply Today!
At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.
At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.
Te gusta trabajar de forma independiente y tienes facilidad para equilibrar tanto el servicio al cliente como las tareas financieras? Prefieres trabajar en turnos nocturnos? ¡Estamos buscando un Auditor Nocturno para unirse a nuestro equipo de hotel!
Lo que ofrecemos:
Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día.
Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo.
Beneficios para todos los empleados:
Vacaciones pagadas, días por enfermedad, duelo y jurado
Días festivos pagados a tiempo y medio cuando se trabajen
Descuentos en habitaciones de hotel al viajar
Bonos por referir nuevos empleados
Tiempo libre pagado para hacer voluntariado en tu comunidad
Programa de Asistencia al Empleado con recursos de salud mental
Beneficios adicionales para empleados de tiempo completo:
Planes de salud, dental y visión accesibles para ti y tu familia
Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización
Opciones de planes de gasto flexible
Planes de jubilación 401(k) con contribución de la empresa
Lo que harás:
Auditar y equilibrar las transacciones diarias para asegurar su precisión.
Ser el principal punto de contacto para los huéspedes durante el turno nocturno, brindando un servicio al cliente excepcional.
Procesar check-ins, check-outs y manejar consultas o solicitudes de los huéspedes.
Preparar y generar informes financieros diarios, asegurando que todas las transacciones estén correctamente registradas.
Asistir en controles de seguridad, asegurando un ambiente seguro para los huéspedes y el personal.
Lo que buscamos:
Gran atención al detalle y capacidad para manejar registros financieros con precisión.
Una actitud amigable y profesional, con excelentes habilidades de servicio al cliente.
Capacidad para trabajar de forma independiente y gestionar múltiples tareas durante las horas nocturnas.
Conocimientos básicos de informática y familiaridad con software de gestión hotelera es una ventaja.
Experiencia previa como auditor nocturno o en un rol financiero es un plus, pero estamos dispuestos a capacitar a la persona adecuada.
¡Aplica hoy!
Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.
En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
Night Auditor - PT
Night auditor job in Lake Geneva, WI
Night Auditor - PT - (250002SH) Description Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We're searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us.
As a Part Time Night Auditor at Timber Ridge Lodge & Waterpark, you will provide efficient, courteous and quality service to guests during this third shift position, in addition to driving timely reporting of resort revenues and settlements while ensuring records and databases stay accurate and up to date.
Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest.
Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories.
Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.
What will you be doing? · Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
· Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch).
· Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems.
· Receives and resolves guest's complaints and provides information within scope of authority.
· Completes shift checklist.
· Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
· Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
· Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
· Perform other duties as assigned.
What do you bring to the role?· High School or equivalent.
· 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
· Able to work independently, has good judgment, problem solving, and decision-making skills.
Organization and time management skills.
· Service oriented.
· Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
· Able to guide, direct, and motivate others.
· Must have basic to advanced knowledge of Microsoft Excel, word, and Outlook programs.
· Quick learner in a fast paced environment.
What's in it for you?· A free, well-balanced meal every shift· Discounted gym membership· Room discounts at Marcus Hotels & Resorts· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· Free parking· “Two for one” movie theater coupons at Marcus Theatres· Ability to grow your career and transfer from one property to another· Early wage access· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.
We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike.
Focused on expanding our U.
S.
based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job.
It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Timber Ridge Lodge & Waterpark is an equal opportunity employer.
Primary Location: United States-Wisconsin-Lake GenevaWork Locations: Timber Ridge Lodge 7020 Grand Geneva Way PO Box 880 Lake Geneva 53147Job: Front OfficeJob Posting: Dec 5, 2025, 7:59:11 PM
Auto-ApplyNight Auditor
Night auditor job in Wilmette, IL
Benefits:
401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
Auto-ApplyNight Auditor- FFTPS
Night auditor job in Schaumburg, IL
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.
PRIMARY DUTIES AND ACCOUNTABILITIES
Audit and balances reports from the daily shift.
Schedules guest's wake up calls for the following day.
Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
Completes any reports or projects assigned by management/ supervisor.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Ability to work overnight.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule (weekends and holidays).
Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
Overnight shift
Weekends as needed
Ability to Commute:
Schaumburg, IL 60173 (Required)
If offered, employment is contingent on cleared Background check.
Night Auditor
Night auditor job in Lockport, IL
Reports to: Operations Manager
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
Competitive compensation package
Full benefits package, including 401K with matching and paid time off
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide
JOB DESCRIPTION
The purpose of the Night Auditor at Holiday Inn Express & Suites Lockport is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Check guests in/out, process payments, and handle AYS duties.
Reconcile guest service agent paperwork and credit card transactions.
Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
Run daily close-out reports, process night audit, and maintain the front desk log book.
Handle guest mail, messages, and faxes, ensuring timely delivery.
Must be able to stand for extended periods, walk, bend, and crouch.
Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed.
Flexible schedule with rotating shifts, including weekends, nights, and potential overtime.
QUALIFICATIONS
Minimum one year of hotel front desk or accounting experience preferred.
Strong communication skills and ability to perform basic math calculations.
Ability to analyze data and make decisions regarding guest check-in/out processes.
Auto-ApplyNight Auditor
Night auditor job in Evanston, IL
Reports to: Front Office Supervisor
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide.
JOB DESCRIPTION
Join our team as a Night Auditor at Hyatt House Evanston. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Services: Check in and check out guests with a focus on accuracy and customer service.
Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
Audit and Reconciliation: Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.
QUALIFICATIONS
Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
Flexibility: Must be flexible with scheduling to accommodate business needs.
Auto-ApplyAirport Shuttle Night Audit (Overnight)
Night auditor job in Schiller Park, IL
Job Details Entry Comfort Suites - O'Hare - Schiller Park, IL Full-Time/Part-Time None $16.00 - $16.00 Hourly None Any Hospitality - HotelDescription
Overnight (11 pm to 7 am) Positions Available
Drives minibus, van, or lightweight truck to transport guests, clients, or company personnel by performing the following duties.
ESSENTIAL FUNCTIONS
Drives vehicle from individual or central loading area to O'Hare Airport and near buy destinations according to assigned schedule.
Assists passengers into and out of vehicle. Assist with loading and unloading baggage.
Operates radio or similar device to communicate with base station or other vehicles to report status of service.
Cleans and services vehicle with fuel, lubricants, and accessories.
Keeps records of trips and behavior of passengers.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Resolve guest complaints to ensure satisfaction.
Balance and audit for accuracy all room and tax charges, cashier's reports, and guest accounts.
Complete and transmit daily management and accounting reports and supporting documents.
Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
Act as a hotel liaison during night hours.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform guest service functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of message.
Conveys company information, decisions, or problems to appropriate parties on a timely basis.
Act as Manager on Duty.
Bring passion and delight to your guests and peers.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Adhere to hotel safety standards.
Perform other duties and handle projects as assigned by Manager.
Assist other departmental craft workers as required.
Perform all duties required as Fire Alarm Response Team.
Participate in OSHA/Safety programs within the hotel through awareness in every day job functions and participate on the Hotel's Emergency Evacuation Team
Qualifications
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be willing to work overnight.
Must be able to carry 50 lbs to assist with luggage.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must have the required license (Illinois)
Job Types: Full-time, Part-time
Night Auditor
Night auditor job in Wilmette, IL
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
Auto-ApplyNight Auditor- Four Points
Night auditor job in Schaumburg, IL
Job Description
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.
PRIMARY DUTIES AND ACCOUNTABILITIES
Audit and balances reports from the daily shift.
Schedules guest's wake up calls for the following day.
Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
Completes any reports or projects assigned by management/ supervisor.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Ability to work overnight.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule (weekends and holidays).
Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
Overnight shift
Weekends as needed
Ability to Commute:
Schaumburg, IL 60173 (Required)
If offered, employment is contingent on cleared Background check.
Night Auditor
Night auditor job in Evanston, IL
Night Auditor
Reports to: Front Office Supervisor
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide.
JOB DESCRIPTION
Join our team as a Night Auditor at Hyatt House Evanston. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Services: Check in and check out guests with a focus on accuracy and customer service.
Account Management: Post charges and payments to guest accounts, ensuring all transactions are accurate.
Audit and Reconciliation: Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report before submitting to the credit card processor.
Room & Tax Posting: Post room and tax charges and ensure departing folios are printed and distributed to guest rooms.
Gift Shop & Banquet Reconciliation: Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly.
System Maintenance: Run the close day on the computer system, run backups, and generate night audit reports for accounting and management.
Communication: Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensure timely receipt of information.
Department Logbook: Maintain the front desk logbook to enhance communication between shifts and management.
Safety Standards: Practice written safety standards and rules at all times to ensure a secure and safe work environment.
Physical Requirements: Must be able to stand for extended periods of time, with frequent walking, bending, and crouching required. Use of hands, fingers, and arms is necessary for the completion of duties.
Flexible Scheduling: Due to the business demands of the hospitality industry, employees may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs.
Work Environment: The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays.
Physical Demands: Must meet the physical demands required for the role, with reasonable accommodations made where needed.
QUALIFICATIONS
Experience: At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred.
Communication Skills: Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees.
Mathematical Skills: Ability to calculate amounts and apply basic addition, subtraction, and multiplication.
Analytical Skills: Must be able to analyze routine data and make appropriate judgments regarding the check-in/check-out processes.
Flexibility: Must be flexible with scheduling to accommodate business needs.
Auto-ApplyNight Auditor
Night auditor job in Lockport, IL
Reports to: Operations Manager
Department: Rooms
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
Competitive compensation package
Full benefits package, including 401K with matching and paid time off
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide
JOB DESCRIPTION
The purpose of the Night Auditor at Holiday Inn Express & Suites Lockport is to be responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Check guests in/out, process payments, and handle AYS duties.
Reconcile guest service agent paperwork and credit card transactions.
Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
Run daily close-out reports, process night audit, and maintain the front desk log book.
Handle guest mail, messages, and faxes, ensuring timely delivery.
Must be able to stand for extended periods, walk, bend, and crouch.
Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed.
Flexible schedule with rotating shifts, including weekends, nights, and potential overtime.
QUALIFICATIONS
Minimum one year of hotel front desk or accounting experience preferred.
Strong communication skills and ability to perform basic math calculations.
Ability to analyze data and make decisions regarding guest check-in/out processes.
Auto-ApplyNight Auditor- Spark by Hilton, O'hare
Night auditor job in Des Plaines, IL
Job Description
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.
PRIMARY DUTIES AND ACCOUNTABILITIES
Audit and balances reports from the daily shift.
Schedules guest's wake up calls for the following day.
Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
Completes any reports or projects assigned by management/ supervisor.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Ability to work overnight.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule (weekends and holidays).
Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift
Job Types: Full-time, Part-time
Pay: From $16.00
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
Overnight shift
Weekends as needed
Ability to Commute:
Des Plaines, IL 60018 (Required)
If offered, employment is contingent on cleared Background check.
Night Auditor- Spark by Hilton, O'hare
Night auditor job in Des Plaines, IL
SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. Responsible for basic accounting functions required by this role.
PRIMARY DUTIES AND ACCOUNTABILITIES
Audit and balances reports from the daily shift.
Schedules guest's wake up calls for the following day.
Verifies all credit card transactions are properly processed, all guest folios are balanced out and cash payments are recorded.
Completes any reports or projects assigned by management/ supervisor.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Ability to work overnight.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule (weekends and holidays).
Must be available for training during the day/evening shift for at least one week, when hired, prior to moving to overnight shift
Job Types: Full-time, Part-time
Pay: From $16.00
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Holidays
Night shift
Overnight shift
Weekends as needed
Ability to Commute:
Des Plaines, IL 60018 (Required)
If offered, employment is contingent on cleared Background check.