Night auditor jobs in Pawtucket, RI - 141 jobs

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We are seeking Part-Time Night Auditor candidates for the Fairfield Inn & Suites in Somerset, MA. The primary function of the Night Auditor is to assist the hotel guests on the overnight shift from 11 pm-7 am. The ideal candidate will provide a welcoming and accommodating environment and demonstrate the highest level of service to our guests. The Night Auditor audits, providing accurate balances and reports on the various areas of the hotel always ensuring company and hotel policies and procedures are followed while being mindful of fraud prevention. This role will mostly be scheduled for weekend Night Audit shifts with some shifts covering the front desk. Responsibilities include: Check-in & check out late arrivals or early departures according to company procedures Balance all cash, check, credit card & ledger accounts per proper protocol. Handle all administrative and or accounting tasks as directed by Management. Assist with any light maintenance and/or housekeeping duties that may arise overnight or other guest requests. Attend all mandatory staff meetings Comply with all company standards and policies, as established in the employee handbook. Education And Or Experience At least two years of experience working in hospitality preferably in a similar guest service role. Some knowledge of basic accounting principles required. Previous Marriott experience preferred, but not required. Employees may need to lift items up to 25 lbs. and spend a length of time on their feet.

City, State:Needham, Massachusetts Title: Guest Service Agent FLSA: Exempt Status: Part-time, Reports to: Assistant General Manager Pay Range: $15 - $18, based on experience Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-12-22 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

We are seeking a hands-on dynamic individual to join our hospitality team. The primary function of the Night Auditor is to assist the hotel guests on the overnight shift and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. The Night Auditor audits, balances and reports on the various areas of the hotel to provide accurate, timely information and to ensure company and hotel policies and procedures are followed while being mindful of fraud prevention. Responsibilities: Serve as the main point of contact for all guest requests and needs from 11:00 pm until 7:00 am. Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management. Run the night audit final, after ensuring all revenue is in balance. Attending to guest needs at the front desk. The benefits package offered to eligible associates includes: Medical and Dental Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school education or equivalent experience is required. An Accounting background is preferred but not required. Ability to be on call and scheduled when necessary. This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Hotel systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds. Availability weekends and holidays.

Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards. Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first. Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name. Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting. Up sell hotel services to maximize revenue whenever possible. Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepares all necessary reports during each shift for the management team. Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always. Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards. Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards. Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest. Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. Possess the ability to dress in a professional manner. Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members. Ability to learn and understand a complex telephone system. Ability to learn and understand basic computer skills & possess considerable Internet knowledge. Ability to react quickly/decisively to emergencies and requests. Ability to concentrate in high-volume high-pressure area. Ability to stand, walk and sit for extended periods of time. Ability to perform duties in a closed and confined space and at times may be hot and noisy. Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs. Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly. Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc. Possess considerable ability to listen effectively. Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc. Visual ability to read manufacturer's instructions, correspondence, etc. Ability to read, write, and comprehend English. Detail oriented work habits and ability to accomplish goals in a timely manner. Ability to become OnQ certified. Ability to become First Aid and CPR certified. Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns. Ability to work under time constraints and deadlines, must be productive in quantity and quality of work. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Possess knowledge of the Boston area to give directions, etc. to guests. Protect employer's privacy and data: keep passwords safe. Qualifications Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: 6 months customer service required. Night Audit experience is strongly preferred. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

Job Description Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Keeps accurate accounts of cash, checks and credit transactions • Handles confidential information, including guest records, with a high degree of integrity • Makes daily deposits (as applicable) • Verifies room charges and rates; verifies register has appropriate starting cash • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate • Monitors room availability • Blocks rooms and handles guest requests • Performs and documents security walks on a regular basis • Has a thorough knowledge of emergency procedures and implementation of procedures • Prepares continental breakfast on time; replenishes breakfast items as needed • Performs duties of a Guest Service Agent, including laundry functions as directed • May be required to make management decisions in manager's absence • All other duties as assigned What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience. All other duties as assigned.

The Night Auditor is responsible for reconciling all hotel cashier transactions, as well as reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. They are also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations. Responsibilities Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Respond to governmental inquiries upon receipt. Qualifications High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Late/Overnight shift availability Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

DEPARTMENT: RoomsREPORTS TO: Operations ManagerSTATUS: Non-ExemptThis is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES:• Providing quality guest service to all of our guests and visitors. • Perform all duties toward the goal of maximizing guest service. • Greet guests who have made advance reservations register them in an efficient and friendly manner. • Greet visitors who are looking for accommodations and attempt to meet their needs. • Acquaint guests with services available in the area. • Accurately following accounting procedures. • Answers external and internal telephone calls taking and delivering messages as needed. • Acts as the reservation attendant. • Answer questions and give out accurate, helpful information. • Run various end of day reports and reconcile information from various systems. • Adhere to all department and Company policies and procedures. • Ensure guest security by the proper handling of guest keys. • Properly handle lost and found items. • In the event of inclement weather, will be required to remain on sight and on duty until replaced. • Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES:• Able to be alert and function during night shift 11 PM to 7 AM. • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. • Ability to deal with guests when they are angry or upset. • Professional appearance and mannerism. • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. • Previous cashier experience/ Basic accounting skills. • Ability to work quickly and thoroughly when under pressure. • Knowledge of hotel facilities and features. • Ability to attend to more than one task at a time. • Ability to maintain excellent attendance and punctuality. EXPERIENCE:• Customer Service experience preferred. PHYSICAL DEMANDS:• Must be able to stand for long periods of time. • May include crowded office setting or “close quarters”. • General office environment with limited physical activity

This position is seeking weekend and evening availability. Saturdays and Sundays 3pm-11pm are essential shifts. Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. Provide the highest quality of service to the customer at all times. Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Communicate with incoming shift by logging pertinent information in the Pass On Log. Ensure that all cash, check, and misc. departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. Receive and transmit mail, phone and written messages for guests on a confidential basis. Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. Handle special service requests including securing of guest valuables in safety deposit boxes. Be very knowledgeable of the hotels brand priority members program. Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. Other duties, as assigned, which the employee is capable of performing. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to your work schedule. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays

This position is seeking weekend and evening availability. Saturdays and Sundays 3pm-11pm are essential shifts. Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. Provide the highest quality of service to the customer at all times. Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Communicate with incoming shift by logging pertinent information in the Pass On Log. Ensure that all cash, check, and misc. departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. Receive and transmit mail, phone and written messages for guests on a confidential basis. Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. Handle special service requests including securing of guest valuables in safety deposit boxes. Be very knowledgeable of the hotels brand priority members program. Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. Other duties, as assigned, which the employee is capable of performing. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to your work schedule. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays

AM | PM SHIFTS AVAILABLE

At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy - a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We aim to tailor the experience to each individual, and to connect with clients through memorable and personalized experiences. At the forefront of the in-studio experience is our Front Desk Team. These teammates ensure that all Clients feel welcomed, included, and supported from the moment they enter the studio. The Front Desk Team ensures smooth running of the studio experience from open to close - morning, noon, and night - with intentional hospitality, customer service, and contagious energy at the heart of every interaction. We are looking for individuals who will add value to our team and community BEYOND the shifts they work, not only showing up as an amazing Employee, but also an amazing Teammate. We believe in ONE TEAM / ONE DREAM, and our Front Desk Teammates are very much a big part of the fabric of our culture. POSITION: PART-TIME CANDIDATE PROFILE Passionate about the fitness + wellness community. Commonly described as energetic, outgoing, and personable. Friendly with professional phone and email etiquette. Possesses outstanding customer service and problem solving skills. Thrives in entrepreneurial, dynamic, and busy environments. Can prioritize and multi-task within a fast-paced environment. Go-getter who doesn't shy away from going above and beyond. Loves learning, taking on responsibility, and working on a team. Detail-oriented with superior organizational skills. Possesses exceptional communication skills and ability to work with a wide range of personalities. Looking to further hone leadership, communication, and customer service skills. Stands for diversity, equity, inclusion, and belonging through day to day actions, and is willing to participate in studio initiatives, challenges, and learning opportunities. Promotes and maintains the B/SPOKE culture of contagious energy, collaboration, teamwork, and support. *Being familiar with our brand and studios as Clients is a PLUS, but not required. RESPONSIBILITIES Provide high level customer service to Clients with an aim to elevate experience. Successfully carry out class check-in process as well as opening and closing procedures. Assist Studio Management in daily tasks and projects. Support B/SPOKE Instructors and facilitate a seamless studio experience. Perform bike fittings and maintenance. Be helpful, efficient, and proactive. Be a team player and promote camaraderie. Assist with training of newer Front Desk Teammates. Maintain product knowledge of B/SPOKE events, operations, marketing, and retail. Promote and maintain the B/SPOKE culture and community atmosphere. Participate in continued learning, training, and workshops. Regularly attend monthly team meeting outside of normal shift. Complete annual self and peer performance reviews. SCHEDULING + EXPECTATIONS Have access to reliable transportation. Able to work a non-traditional schedule, including mornings, evenings, weekends, and some holidays with consistent weekly availability. (**CURRENTLY LOOKING TO RECRUIT CANDIDATES WITH LATE MORNING (TIL 9-10AM), MIDDAY (11-2PM), EARLY EVENING (4PM START TIME), LATER EVENING (8-9PM END TIME) AVAILABILITY**) Possess or be willing to acquire a current, valid CPR/AED Certification. INTERVIEW PROCESS Submit an online application (includes 1-way video interview) + resume. Be available to participate in an in person studio visit + interview with Local Studio Operations Team. Be available to participate in a 30-minute virtual interview with Leadership Team.

Signing Bonus Available, payable after 90 days We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

Job Title: Guest Service Agent Job Type: Full-Time About Us: Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team-someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality. Who You Are: A pleasant communicator who can connect effortlessly with diverse guests. A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative. Someone who thrives in a team environment but can also handle responsibilities independently. Passionate about hospitality, customer service, and creating unforgettable guest experiences. Key Responsibilities: Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience. Provide exceptional customer service, answering inquiries about the hotel, marina, and Boston attractions. Handle reservations, phone calls, and guest requests with professionalism and efficiency. Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition. Process payments, handle invoices, and maintain accurate records. Cross-train to assist with marina and back-of-the-house responsibilities. Assist with special guest requests, VIP services, and marina operations as needed. What We're Looking For: Ability to read, write, speak and communicate effectively in English. Bilingual in Spanish is also a plus! Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most! We do provide full training! Ability to multi-task, stay organized, and handle busy shifts with a smile. :) Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs. A problem-solver who can think on their feet and deliver solutions with confidence. Shifts are between 8 AM to 6 PM. Flexibility to work any day with a rotating schedule, weekends, and holidays as needed. Why Join Us? Opportunities for career growth in a luxury hospitality setting A beautiful waterfront work environment A supportive and fun team culture Employee discounts, marina perks, and more! If you're a motivated, customer-focused individual looking for an exciting opportunity in luxury hospitality, we want to hear from you! Apply Today: We are an equal opportunity employer. All are encouraged to apply. Apply online only. We look forward to welcoming you aboard!

Job Description Nicholson Plumbing in Hudson, MA is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to hearing from you.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Job Description About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. About the Role: The Night Auditor plays a critical role in ensuring the accuracy and integrity of financial records during overnight operations at Home2 Suites Bordentown. This position involves reconciling daily transactions, auditing accounts, and preparing detailed reports that support the hotel's financial health and operational efficiency. The Night Auditor acts as a liaison between the front desk and management, addressing guest inquiries and resolving discrepancies promptly. By maintaining meticulous records and performing thorough audits, this role helps prevent financial errors and supports compliance with company policies and accounting standards. Ultimately, the Night Auditor contributes to a seamless transition between business days, ensuring that all financial data is accurate and ready for review by daytime management teams. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy in handling financial data. Ability to work independently during overnight shifts. Preferred Qualifications: Associate degree or higher in accounting, finance, or hospitality management. Previous experience as a night auditor or in a similar auditing role within the hospitality or manufacturing industry. Proficiency with accounting software and Microsoft Office Suite, especially Excel. Excellent communication skills to effectively interact with guests and team members. Familiarity with durable goods manufacturing processes as they relate to inventory or asset management. Responsibilities: Perform nightly audits of all financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Reconcile daily revenue reports and prepare detailed audit summaries for management review. Monitor and balance cash drawers, credit card transactions, and other payment methods to prevent discrepancies. Provide exceptional guest service by addressing inquiries, resolving billing issues, and assisting with check-in and check-out processes during overnight hours. Collaborate with housekeeping and maintenance teams to report and document any operational issues affecting guest experience or financial records. Skills: The Night Auditor utilizes strong analytical and numerical skills daily to review and reconcile financial transactions accurately. Attention to detail is essential to identify discrepancies and ensure compliance with accounting standards. Communication skills are employed to interact professionally with guests and coordinate with various departments to resolve issues promptly. Proficiency in property management and accounting software enables efficient processing and reporting of financial data. Additionally, problem-solving skills help the Night Auditor address unexpected challenges during overnight shifts, maintaining smooth operations and financial integrity.

We are seeking Night Auditor candidates for the Fairfield Inn and Suites in South Kingstown, RI. The primary function of the Night Auditor is to assist the hotel guests on the overnight shift from 11 pm-7 am. The ideal candidate will provide a welcoming and accommodating environment and demonstrate the highest level of service to our guests. The Night Auditor audits, providing accurate balances and reports on the various areas of the hotel always ensuring company and hotel policies and procedures are followed while being mindful of fraud prevention. Responsibilities include: Check-in & check out late arrivals or early departures according to company procedures Balance all cash, check, credit card & ledger accounts per proper protocol. Handle all administrative and or accounting tasks as directed by Management. Assist with any light maintenance and/or housekeeping duties that may arise overnight or other guest requests. Attend all mandatory staff meetings Comply with all company standards and policies, as established in the employee handbook. Education And Or Experience At least two years of experience working in hospitality preferably in a similar guest service role. Some knowledge of basic accounting principles required. Previous Marriott experience preferred, but not required. Employees may need to lift items up to 25 lbs. and spend a length of time on their feet. The hotel is proud to offer a comprehensive benefits package for full-time employees, and discounted travel opportunities for both part and full time employees as part of its mission to create positive employee experiences. If you want to work for a company that prides itself on its dedicated and supportive team, as well as its commitment to quality guest services, this may be the perfect opportunity for you.

Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards. Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first. Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name. Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting. Up sell hotel services to maximize revenue whenever possible. Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepares all necessary reports during each shift for the management team. Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always. Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards. Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards. Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest. Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. Possess the ability to dress in a professional manner. Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members. Ability to learn and understand a complex telephone system. Ability to learn and understand basic computer skills & possess considerable Internet knowledge. Ability to react quickly/decisively to emergencies and requests. Ability to concentrate in high-volume high-pressure area. Ability to stand, walk and sit for extended periods of time. Ability to perform duties in a closed and confined space and at times may be hot and noisy. Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs. Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly. Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc. Possess considerable ability to listen effectively. Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc. Visual ability to read manufacturer's instructions, correspondence, etc. Ability to read, write, and comprehend English. Detail oriented work habits and ability to accomplish goals in a timely manner. Ability to become OnQ certified. Ability to become First Aid and CPR certified. Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns. Ability to work under time constraints and deadlines, must be productive in quantity and quality of work. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Possess knowledge of the Boston area to give directions, etc. to guests. Protect employer's privacy and data: keep passwords safe. Qualifications Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: 6 months customer service required. Night Audit experience is strongly preferred. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.