Night auditor jobs in Pawtucket, RI

About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. About the Role: The Night Auditor plays a critical role in ensuring the accuracy and integrity of financial records during overnight operations at Home2 Suites Bordentown. This position involves reconciling daily transactions, auditing accounts, and preparing detailed reports that support the hotel's financial health and operational efficiency. The Night Auditor acts as a liaison between the front desk and management, addressing guest inquiries and resolving discrepancies promptly. By maintaining meticulous records and performing thorough audits, this role helps prevent financial errors and supports compliance with company policies and accounting standards. Ultimately, the Night Auditor contributes to a seamless transition between business days, ensuring that all financial data is accurate and ready for review by daytime management teams. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy in handling financial data. Ability to work independently during overnight shifts. Preferred Qualifications: Associate degree or higher in accounting, finance, or hospitality management. Previous experience as a night auditor or in a similar auditing role within the hospitality or manufacturing industry. Proficiency with accounting software and Microsoft Office Suite, especially Excel. Excellent communication skills to effectively interact with guests and team members. Familiarity with durable goods manufacturing processes as they relate to inventory or asset management. Responsibilities: Perform nightly audits of all financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Reconcile daily revenue reports and prepare detailed audit summaries for management review. Monitor and balance cash drawers, credit card transactions, and other payment methods to prevent discrepancies. Provide exceptional guest service by addressing inquiries, resolving billing issues, and assisting with check-in and check-out processes during overnight hours. Collaborate with housekeeping and maintenance teams to report and document any operational issues affecting guest experience or financial records. Skills: The Night Auditor utilizes strong analytical and numerical skills daily to review and reconcile financial transactions accurately. Attention to detail is essential to identify discrepancies and ensure compliance with accounting standards. Communication skills are employed to interact professionally with guests and coordinate with various departments to resolve issues promptly. Proficiency in property management and accounting software enables efficient processing and reporting of financial data. Additionally, problem-solving skills help the Night Auditor address unexpected challenges during overnight shifts, maintaining smooth operations and financial integrity.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests, including check-ins and addressing guest requests. Duties & Responsibilities: Check front office accounting records for accuracy summarize information for the hotel's financial records Track room revenue, occupancy percentages, and other front office operating statistics Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier Ensure charges of the day have been properly posted to the appropriate guest folio or master account Process guest charges voucher and credit card vouchers Transfer charges and deposits to master accounts Check to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by documentary evidence and signatures Print and file reservations for the next business day Monitor the status of coupon, discount, and other promotional programs Perform check-ins and check-outs as well as wake-up calls Summarize results of operations for management Balance the days charges, making corrections as necessary Respond to guest needs, special requests, and complaints Ability to sit, stand, or walk for extended periods of time Additional tasks may be assigned at any given time Requirements Qualifications: High school graduate or equivalent Minimum one (1) year of hotel front desk experience Understand basic principles of auditing, balancing, and closing out accounts Know how to operate front office equipment Experience handling cash, accounting procedures, and general administrative tasks. Excellent customer service skills. Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

We are seeking a hands-on dynamic individual to join our hospitality team. The primary function of the Night Auditor is to assist the hotel guests on the overnight shift and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. The Night Auditor audits, balances and reports on the various areas of the hotel to provide accurate, timely information and to ensure company and hotel policies and procedures are followed while being mindful of fraud prevention. Responsibilities: Serve as the main point of contact for all guest requests and needs from 11:00 pm until 7:00 am. Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud. Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management. Run the night audit final, after ensuring all revenue is in balance. Attending to guest needs at the front desk. The benefits package offered to eligible associates includes: Medical and Dental Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school education or equivalent experience is required. An Accounting background is preferred but not required. Ability to be on call and scheduled when necessary. This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Hotel systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds. Availability weekends and holidays.

We are seeking Night Auditor candidates for the Fairfield Inn and Suites in South Kingstown, RI. The primary function of the Night Auditor is to assist the hotel guests on the overnight shift from 11 pm-7 am. The ideal candidate will provide a welcoming and accommodating environment and demonstrate the highest level of service to our guests. The Night Auditor audits, providing accurate balances and reports on the various areas of the hotel always ensuring company and hotel policies and procedures are followed while being mindful of fraud prevention. Responsibilities include: Check-in & check out late arrivals or early departures according to company procedures Balance all cash, check, credit card & ledger accounts per proper protocol. Handle all administrative and or accounting tasks as directed by Management. Assist with any light maintenance and/or housekeeping duties that may arise overnight or other guest requests. Attend all mandatory staff meetings Comply with all company standards and policies, as established in the employee handbook. Education And Or Experience At least two years of experience working in hospitality preferably in a similar guest service role. Some knowledge of basic accounting principles required. Previous Marriott experience preferred, but not required. Employees may need to lift items up to 25 lbs. and spend a length of time on their feet. The hotel is proud to offer a comprehensive benefits package for full-time employees, and discounted travel opportunities for both part and full time employees as part of its mission to create positive employee experiences. If you want to work for a company that prides itself on its dedicated and supportive team, as well as its commitment to quality guest services, this may be the perfect opportunity for you.

Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards. Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first. Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name. Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting. Up sell hotel services to maximize revenue whenever possible. Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepares all necessary reports during each shift for the management team. Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always. Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards. Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards. Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest. Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. Possess the ability to dress in a professional manner. Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members. Ability to learn and understand a complex telephone system. Ability to learn and understand basic computer skills & possess considerable Internet knowledge. Ability to react quickly/decisively to emergencies and requests. Ability to concentrate in high-volume high-pressure area. Ability to stand, walk and sit for extended periods of time. Ability to perform duties in a closed and confined space and at times may be hot and noisy. Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs. Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly. Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc. Possess considerable ability to listen effectively. Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc. Visual ability to read manufacturer's instructions, correspondence, etc. Ability to read, write, and comprehend English. Detail oriented work habits and ability to accomplish goals in a timely manner. Ability to become OnQ certified. Ability to become First Aid and CPR certified. Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns. Ability to work under time constraints and deadlines, must be productive in quantity and quality of work. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Possess knowledge of the Boston area to give directions, etc. to guests. Protect employer's privacy and data: keep passwords safe. Qualifications Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: 6 months customer service required. Night Audit experience is strongly preferred. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality and The Revolution Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! We are looking for a candidate that can work 3 PM front desk shifts (3pm-11pm) and 2 overnight shifts (11pm-7am). Starting pay for the front desk shifts is $22/hour and for over night is $24/hour. The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Details Castle Hill - Newport, RI $22.00 - $25.00 HourlyDescription Castle Hill Inn is looking for a Part-Time Night Auditor to join the team. Nestled on 40 acres overlooking the southwestern corner of Narragansett Bay, Castle Hill Inn - a Relais & Chateaux hotel - is a coastal haven where guests come to relax and rejuvenate against a spectacular New England backdrop, a location that is second to none. The property features guest rooms that are perched on the sand dunes of our private beach, a banquet facility, and two restaurants featuring the talents of the culinary team. Castle Hill Inn is proud to be part of the Newport Restaurant Group! About the Position: The Night Auditor is responsible for the accuracy of all Castle Hill paperwork generated by the Restaurant, Hotel and Food & Beverage Point of Sale Systems. This will be an overnight position from 11PM - 7AM. This is a part-time position! About You: You have a passion for hospitality and being in service to others. You are detail-oriented, reliable, and thrive in a quiet, overnight environment. You take pride in your accuracy and organization, especially when handling financial data and reports. With excellent communication and customer service skills, you're comfortable assisting late-night guests and resolving issues with professionalism and warmth. You're self-motivated, trustworthy, and capable of working independently. Essential Duties Ensures POS system closes every night Reviews closing manager's audit, and ensures all information is included Assists in balancing dining room charges, and ensures all charges are posted to the correct guests' room folio Assists in the check in/check out process for guests Answers phones, and assists in taking reservations Monitors PMS to ensure room inventory is accurate Reconciles house guest charges, gift cards, spa and ensures room packages have allocated appropriately Reviews folio balances and ensures all guest rooms have the proper credit limit Reconciles catering revenue Reviews various reservation and in-house guest reports to check for room rates, market segments, availability, no shows, dupe reservations, cancelled reservations packages, routing instructions and credit limits Ensures all system ledgers are in balance Reviews audit reports for accuracy Ensures all adjustments have an accurate explanation and are posted correctly Balances and transmits credit cards daily Ensures a deposit slip has been filled out for cash/check transactions and copies of all checks are made Ensures all necessary paperwork is sent to Corporate Maintains the Relais & Chateau & Forbes standards at all times, with guests and co-workers Effectively communicates with all departments Ensures the cleanliness of the hotel are in good conditions and or provide with feedback to Rooms manager Ensures any Engineering issues are reported to Operations manager and follow-up Compensation and Benefits Competitive compensation - $22-$25/hour! Sick, Holiday, and Vacation paid time off Excellent health, dental and vision benefits with a flex spending account option HRA Ability Assist (EAP) Life/Disability Insurance Great 401k match Employee Ownership Opportunities 35% discount when dining in our locations Perk spot options Wholesale Club Reimbursement Program Manager's Dining Card About Newport Restaurant Group: We are proud to be a 100% Employee-Owned Company. What does it mean to work for an 100% Employee-Owned Company? If you decide to join our team, you'll not just be an employee - you'll be eligible to become an owner in the company. Really, there's no catch, we invest in our employees, and they in turn invest their time, energy and talents in our businesses! We have one of the strongest, friendliest hospitality staffs in New England. Our common goal is to make people happy through great food, great locations and great teamwork. If you feel the same, we want to hear from you. Qualifications Qualifications Entry-level, prior experience a plus Associates degree or equivalent from 2-year college or technical school Must have flexible schedule to work during nights, weekends, and some holidays as needed Friday & Saturday 11:00pm - 7:00am are required Skills & Abilities: Highly analytical Attention to detail Customer service oriented Proficiency in Microsoft Office, and POS systems Outstanding oral and written communication skills Ability to thrive in a team environment Bilingual a plus, but not required Be collaborative, using a team approach to creating an equitable workplace environment and have respectful working relationships

The Night Auditor is responsible for reconciling all hotel cashier transactions, as well as reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. They are also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations. Responsibilities Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Respond to governmental inquiries upon receipt. Qualifications High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Late/Overnight shift availability Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Ensure guest satisfaction at all times. Checking in arriving guests courteously and efficiently. Confirm reservation information and room preferences. Use the guests name at least twice during the check-in process. During check in, inform the guest where there room is, where the pool and fitness rooms are, and hotel restaurant locations, and anything else you think they may want to know. Assign guest rooms to meet their requests if possible. Serve as a Concierge and help provide information regarding the hotel and its amenities, local restaurant, shopping, and directional questions. Post charges, payments, and adjustments to guest folios. Follow proper guest accounting procedures, making sure of the form of payment and that all information is accurate. Take reservation calls / faxes for our incoming guests. Maintain accurate records in all clerical areas including the updating guest status on room rack, telephone rack, and the computer. Responsible for daily shift reports and cashing out at the end of the shift. Responsible for daily bucket checking and keeping our guests accounts up to date. Takes ownership of guest issues or concerns and resolves with or without management assistance. Operating the PBX using a courteous manner. Connecting people to the proper rooms, taking accurate messages for our guests, ensure an accurate wakeup call, and make sure that the guest receives any and all messages / faxes. Use suggestive selling techniques while trying to make reservations to help sell rooms and promote other areas of the hotel. (i.e. up selling suites, promoting amenities like the pool fitness center, restaurants, etc.) Coordinates room status updates with housekeeping in regards to early check-ins, late check-outs, and special requests and partial stays. Possesses working knowledge of taking reservations same day, future, changes, cancellations, and in room blocks. Coordinates guest room maintenance work with the engineering department. Knows all safety and emergency procedures and is aware of what do in case of an event. Reports any unusual occurrence or request to the manager. Understands that business demands sometimes make it necessary to move employees from the accustomed shift to other shifts. Restocking front office supplies as needed. If supplies are low, please let the manager know so supplies can be ordered so as not to Prerequisites Prerequisites: Education: High school or equivalent. Experience: Previous hotel experience preferred. Must be proficient in handling all aspects of customer relations. Well accustomed to cash handling procedures and is able to work in a fast paced environment. Physical: Requires writing, typing, repetitive motions, excellent verbal and listening skills, attention to detail, organization, standing for long periods of time, walking, sitting, and the ability to lift 25 pounds. Benefits: We offer our eligible Associates a number of benefits to enhance their health and well-being: Group insurance including dental and vision Paid time off including vacation days, sick days and holidays Referral Bonus Hotel Discounts for - You, Your Friends & Your Family

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business. Greets guests in a professional, friendly, and welcoming manner. Processes guest check-ins and check-outs in a timely and efficient manner. Verifies guest information or completes registration process by inputting/retrieving information. Assigns rooms based on preferences and availability. Processes cash and/or credit card payments and provides receipts for transactions. Provides information about hotel services, amenities, and local attractions. Handles guest inquiries, requests, and complaints in a courteous and professional manner. Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities. Responds to internal / external phone calls promptly, ensuring effective communication with guests. Retrieves mail, small packages for customers as requested. Adheres to all company policies and procedures. Works closely with housekeeping and maintenance to ensure rooms are ready for guests. Retrieves and inputs into the POS system all room service orders. Communicates guest feedback to management for continuous improvement. Assists with coordinating transportation, concierge services, and other guest-related requests. Maintains an organized front desk area, ensuring all necessary supplies are stocked. Maintains records of guest complaints, concerns, and resolutions for follow-up. Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies. Updates the reservation system with guest information, room availability, and changes. Completes any tasks assigned by the Manager On Duty. Remains calm and alert during emergency situations and heavy hotel activity. Follows safety and security procedures/ rules. Knows hotel fire prevention and emergency procedures. Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. KNOWLEDGE, SKILLS, ABILITIES The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. High school diploma preferred. Prior hospitality experience preferred but not required. Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services. Must possess the ability to understand and follow directions and perform job functions under limited supervision. Must possess the ability to read, write, speak, comprehend and communicate effectively in English. Must possess excellent telephone etiquette skills. Must possess the ability to access and accurately input information using a moderately complex computer system. Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error. Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights. PHYSICAL REQUIREMENTS Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions. Must be able to stand during the entire shift. Must possess the ability to lift, push & pull up to twenty-five (25) pounds maximum. Must be capable of frequent talking, hearing, seeing and smiling. Must possess hearing and visual ability to observe and detect signs of emergency situations.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests, including check-ins and addressing guest requests. Duties & Responsibilities: Check front office accounting records for accuracy summarize information for the hotel's financial records Track room revenue, occupancy percentages, and other front office operating statistics Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier Ensure charges of the day have been properly posted to the appropriate guest folio or master account Process guest charges voucher and credit card vouchers Transfer charges and deposits to master accounts Check to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by documentary evidence and signatures Print and file reservations for the next business day Monitor the status of coupon, discount, and other promotional programs Perform check-ins and check-outs as well as wake-up calls Summarize results of operations for management Balance the days charges, making corrections as necessary Respond to guest needs, special requests, and complaints Ability to sit, stand, or walk for extended periods of time Additional tasks may be assigned at any given time Requirements: Qualifications: High school graduate or equivalent Minimum one (1) year of hotel front desk experience Understand basic principles of auditing, balancing, and closing out accounts Know how to operate front office equipment Experience handling cash, accounting procedures, and general administrative tasks. Excellent customer service skills. Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality and The Revolution Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! We are looking for a candidate that can work 3 PM front desk shifts (3pm-11pm) and 2 overnight shifts (11pm-7am). Starting pay for the front desk shifts is $22/hour and for over night is $24/hour. The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.