Night auditor jobs in Pico Rivera, CA

WHAT YOU'LL DO - Post and balance all resort work for each day. - Prepare restaurant audits to breakdown and balance restaurant figures. - Handle all computer end of day issues and problems that might occur throughout shift. - Reconcile credit card system to daily transaction list from rooms. WHAT YOU BRING - One year work experience in related field preferred. - Must possess the ability to post and balance large amounts of charges efficiently and accurately. - Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after associates begins work. YOUR JOURNEY TO SUCCESS STARTS HERE At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests. The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth. WHAT WE LOOK FOR Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE'RE DIFFERENT A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do. BENEFITS At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort. - Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance) - Access to Go Hilton team member travel program. - 401(k) or Roth 401(k) Retirement Plan with up to 4% company match. - Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day. - Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment. - Complimentary meals during working hours. - Complimentary parking during working hours. - Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes. - Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year) One Team, One Dream!

The Night Auditor will ensure accurate allocation of all revenue to the appropriate departments, reconcile revenue across departments daily, and complete all required reports in a timely manner. Responsibilities Conduct all audit procedures in accordance with hotel and company standards on a daily basis. Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up. Balance and reconcile all cash receipts and transactions completed during the audit shift, and ensure cash deposits are made promptly. Prepare the front office for the upcoming shift, resetting systems and operations for the day's business. Serve as a Guest Service representative and act as Manager on Duty during overnight hours, ensuring a seamless guest experience. Function as PBX operator during the audit shift, managing communication duties effectively. Participate in all front office meetings with an active and collaborative approach. Engage in all training and cross-training opportunities, continually enhancing skill sets. Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience. Other duties as assigned by the leader Education and Experience HS Diploma or equivalent Previous Guest Service or Front Desk hospitality experience preferred

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Compensation: $21.00/hr-$22.00/hr Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Compensation: $21.00/hr-$22.00/hr Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift but may be asked and assigned another shift due to work needs. Duties and Responsibilities Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties. Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times. Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them. Maintain guest history files. Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps. File registration cards and vouchers by room number. Assist and process overbooked or “walked” guests. Assist and provide room change accommodations. Document all guest requests, complaints, or problems. Resolve guest complaints to ensure guest satisfaction. Maintain organized and clean work area with necessary supplies. Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times. Communicate with prior shift's Front Desk Agent to review all follow-up items. Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette. Process end of day reports. Knowledge, Skills, and Attributes Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be able to follow directions with focus to detail, speed, and accuracy. Must be a team player with the ability to work under minimal supervision. Must be able to multi-task in a fast paced work environment. Must possess excellent interpersonal and organizational skills. Must have basic knowledge of arithmetic. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Must be able to effectively communicate. Qualifications Education: High School Diploma or equivalent GED certificate preferred. Preferred technical diploma from a trade college. Experience: Strong technical skills with preferably three years of years of hotel experience.

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $19.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family. Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.

Job Details Entry AVN - Rancho Cucamonga, CA Full-Time/Part-Time $18.25 Hourly Graveyard Customer ServiceDescription Essential Functions and Responsibilities of the job include but are not limited to: Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. Communicate effectively with guests and fellow team members. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN's reservation guidelines. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy. Run night audit final after insuring all revenues are in balance nightly. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Deliver DKN's "Home Away From Home" experience Perform other duties as assigned, requested or deemed necessary by management. *Management retains the discretion to add or change the duties of the position at any time. * Supervisory Responsibility: None Independent Judgment Used: Only within the guidelines established by management and to the extent of operating within the Company policies and procedures. Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property. Qualifications Knowledge/Education/Experience: Minimum of two (2) years hotel front desk experience preferred. Knowledge of hotel front desk operations and procedures. Skills/Abilities/Other Requirements: English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable. Physical Requirements: Standing for long periods of time. Walking indoors, outdoors, up and down stairs, sitting. Frequently bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Living the DKN Values' behaviors Friendly and courteous to guests and fellow team members at all times.

What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests' challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Thank departing guests, verify accurate billing, and encourage return visits. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally * Ability to independently work during overnight hours About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Notice of Collection for California Applicants: ***********************************************************

The Night Auditor is a crucial role that combines front desk duties and overnight auditing tasks. The individual in this position ensures the smooth operation of the hotel's front desk during the night shift and performs end-of-day accounting tasks. The ideal candidate is detail-oriented, with strong customer service skills and the ability to work independently. Key Responsibilities: 1. Guest Services: Greet and welcome guests in a friendly and professional manner. Assist with check-in and check-out processes, ensuring accurate and timely service. Address guest inquiries, concerns, and complaints promptly and effectively. Provide information about hotel services, amenities, and local attractions. Manage guest reservations, including changes and cancellations. Handle guest requests such as wake-up calls, special accommodations, and transportation arrangements. 2. Night Audit Duties: Conduct daily financial audits, including balancing and reconciling all accounts. Prepare and distribute daily reports, including revenue, occupancy, and other relevant statistics. Ensure accurate recording of financial transactions, including cash, credit cards, and other forms of payment. Post room charges, taxes, and other necessary adjustments to guest accounts. Investigate and resolve discrepancies found during the audit process. Monitor hotel security by following established protocols and reporting any suspicious activities. 3. Administrative Duties: Process end-of-day procedures and ensure that all systems are updated with the correct data. Prepare and organize reports for management review. Maintain the front desk area, ensuring it is clean, organized, and equipped with necessary supplies. Manage incoming phone calls, emails, and other communications. Assist with the preparation of guest folios and other administrative tasks as required. 4. Compliance and Security: Adhere to all Hilton policies and procedures, including safety, security, and confidentiality standards. Ensure compliance with financial and accounting policies and regulations. Report any incidents, accidents, or emergencies to the appropriate management staff. Monitor the hotel premises during the night shift to ensure guest safety and security. Qualifications: Education: High School Diploma or equivalent. Experience: Previous experience in a hotel front desk or night audit position is preferred. Skills: Strong customer service and communication skills. Proficiency in using hotel management software and other computer systems. Basic accounting knowledge and numerical aptitude. Ability to work independently and manage time effectively. Detail-oriented with strong problem-solving skills. Ability to handle stressful situations calmly and efficiently. Physical Requirements: Ability to stand for extended periods, lift moderate weights (up to 25 lbs.), and work overnight shifts. Working Conditions: This position requires overnight shifts, typically from 11:00 PM to 7:00 AM. Must be able to work weekends, holidays, and overtime as required. The work environment is typically in a hotel front desk setting, with regular interaction with guests and other staff members. Hilton's Commitment to Diversity & Inclusion: Hilton is an equal opportunity employer that embraces diversity and inclusion in all employment aspects. We are committed to creating an inclusive environment for all employees and providing opportunities for growth and development. Benefits: Competitive hourly wage with opportunities for growth within Hilton Health, dental, and vision insurance Paid time off and holiday pay Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide Comprehensive training programs and career development opportunities Application Process: Interested candidates are invited to apply by submitting their resumes and cover letters to ***********************. Please highlight any relevant experience and why you would be a great fit for Hilton. Homewood/Hampton Inn Irvine Spectrum is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Night Auditor plays a crucial role in supporting the night audit team and ensuring smooth and efficient front desk operations during late-night and early morning shifts. This position requires a high level of attention to detail, exceptional customer service skills, and the ability to work independently with minimal supervision during overnight hours. DUTIES AND RESPONSIBILITIES Perform nightly financial reconciliations and audits of hotel transactions. Process guest folios, ensuring accuracy of all charges, payments, and account balances. Verify and balance daily cash, credit card, and other payment transactions. Prepare daily revenue reports and financial summaries for management. Handle guest check-ins, check-outs, and room assignments during overnight hours. Respond to guest inquiries and resolve issues in a professional and efficient manner. Manage incoming phone calls and facilitate clear guest communication. Monitor and maintain security of the front desk and lobby areas. Post room charges and accurately process guest billing. Update and maintain the guest reservation system as needed. Assist in operating night audit software and hotel management systems (e.g., OnQ, Agilysys). Respond promptly to guest emergencies, requests, and unusual situations. Maintain a clean, organized, and welcoming front desk environment. Begin AM Checklist tasks prior to the arrival of the morning shift. Print required reports to complete the daily flash using Agilysys and OnQ systems. Performs other duties as required. QUALIFICATIONS AND REQUIREMENTS Education & Experience High school diploma or equivalent required; associate or bachelor's degree in hospitality or a related field is a plus. Prior experience in front desk operations, customer service, or night audit roles preferred. Familiarity with basic accounting principles and hotel front office procedures. Required Skills/Abilities Strong attention to detail with excellent organizational and time management skills. Ability to work independently and handle responsibilities with minimal supervision. Excellent verbal and written communication skills. Strong problem-solving skills and a calm, professional demeanor under pressure. Comfortable working overnight shifts, including weekends and holidays. Capable of standing for extended periods and occasionally lifting up to 30 pounds Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Job Description First impressions are everything! Your engaging smile and personality are the essence of a great Front Office Agent with Fairmont. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories” for our guests. What you will be doing: Consistently offer professional, friendly, and engaging service Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards Remains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station Acts as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression Maintains a perpetual presence at the Reception Desk throughout the hours of the shift Greets all guests courteously, using the guest's name whenever possible Checks guests in and out of the hotel in a friendly and efficient manner at the Front Desk and at the Mobile Check-In Station Assists the guests with any comments or questions during their stay Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner Makes recommendations for activities and restaurants, specifically promoting in-house hotel amenities and venues Ensure guest satisfaction by responding to all guest inquiries with accurate information and positive attitude Assists with luggage and transportations inquiries Drives rate and RevPar through upselling room types Enrolls guest to Accor Live Limitless loyalty program and updates profiles when applicable Handle cash, credit card, and other billing transactions such as posting room and dining charges on ledger Maintain cleanliness, safety and order in all work areas and reports any deficiencies to Supervisor Contacts guests via preferred method in the lobby, dining area, or other parts of property Be familiar with hotel's technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction To be familiar with Fairmont Century Plaza, all the facilities and services offered Follow all safety and sanitation policies Other duties as assigned What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH Hourly Rate: $33.75 (Break-In Rate applicable for New Hires as per CBA) Scheduled based on Seniority and Business Demands Qualifications Language Skills: Fluent spoken and written Arabic Fluent spoken and written English Your experience and skills include: Ability to communicate fluently with our guests and associates Must be able to handle a multitude of tasks in a fast-paced, ever-changing environment Ability to focus attention on guest needs, remaining calm and courteous at all times Previous PMS experience an asset Computer literate in Microsoft Window applications an asset Must be able to type 25 words per minute Must possess a professional presentation Must be flexible in terms of working hours Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to research and investigate information to enable strategic decision-making Ability to work cohesively with fellow colleagues as part of a team Ability to use various computer software Ability to handle cash effectively and accurately Hospitality Diploma is an asset Minimum of two year's work experience in relevant discipline beneficial Minimum of one year's work experience as a Front Desk Agent beneficial Basic math Ability to be observant with meticulous attention to detail Ability to follow instruction and work quickly and thoroughly Ability to think through situations in a rational manner while under pressure Logical and structured thinking, balancing budgetary and guest's needs Ability to see the bigger picture and possible repercussions of decisions Ability to walk, stand, kneel and bend for up to 8 hours a day Ability to work under pressure and stress Ability to work at a fast pace Additional Information Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment. Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Join our team at the Westlake Village Inn & Spa! The Hotel Night Auditor is responsible for overseeing hotel operations during the overnight shift. This role collaborates with team members across all departments to ensure service standards are met and guest satisfaction is maximized. General Responsibilities: · Manage all activities at the Front Desk during the overnight shift. Ensure communications and follow-up with day shift on any problems, guest requests or special requirements. · Handle all guest relocations according to Hotel policy. · Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. · Assist customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc. · Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person or via telephone. · Coordinate arrivals, departures and billing requirements. · Assure that all financial and credit procedures are followed. Follow up on credit issues. Review all paid outs and rebates and direct bill accounts. Check day shift work to ensure that all transactions are reconciled with proper approvals. · Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation. · Check guests in and out in an efficient and friendly manner ensuring that the correct rate is charged for the room. Check guests out of the hotel, ascertain guest's satisfaction, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction. · Utilize a computer system to check guests in and out of rooms, running daily reports and night audit reports and selecting and blocking rooms for arriving guests. Requirements Desired Skills and Experiences: · Minimum one-year experience as a night auditor (Preferred) · Excellent communications skills using the English language. · Friendly, outgoing personality. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions so this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Able to sit and stand walk, hear and talk for long periods of time · Must be manually dexterous able to use hands, fingers and arms for extensive periods of time · Ability to move freely inside and outside of the facility to assist guests as necessary · Able to lift can carry up to 25 pounds Salary Description $22.00 per hour

Full-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.50 - 18.50

Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Overnight Front Office Agent who possesses a genuine warmth and sense of hospitality. • Work for an award-winning luxury hotel group • Learn and grow within a diverse multi-outlet property • Exceptional benefits package Key Accountabilities • Warmly greet guests and assist them with check-in and check-out while maintaining luxury service standards • Act as the primary point of contact for guest inquiries, requests, and issues • Liaise with Housekeeping, Concierge, Valet, and other departments to ensure guest needs are met General Requirements • Strong communication skills • Experience in customer service in a luxury hotel or other luxury customer service environment • An open and flexible schedule with the ability to work on the weekends and holidays • Knowledge of Opera system a plus Benefits we offer: • 100% company-paid medical, dental and vision coverage • Paid time off • Complimentary employee meals • Complimentary car parking (onsite) • Complimentary bicycle parking (onsite) • Bus transit reimbursement • Complimentary uniform laundering • Discounted and complimentary room nights at The Peninsula Hotels • 50% restaurant discount We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $29.50 per hour.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests and room rate. Promote PMHS and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. File guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company. Hourly Rate: $25 per hour

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance We are looking for a bilingual CFS Office Agent to support our Container Freight Station warehouse in Compton, CA. Provide customer service by responding to inquiries and offering professional assistance. Process orders, ensuring accuracy and timely updates in the system. Verify logistics and warehouse-related data, including shipping documents, airway bills (AWB), and inventory records, to ensure accuracy. Coordinate with the warehouse team to ensure smooth inbound, outbound, and distribution processes. Track shipment progress and provide real-time updates to customers or internal teams. Organize and maintain relevant documents and records to ensure compliance with company policies and regulations. Assisting with daily office operations, such as ordering office supplies and maintaining a well-organized work environment. Perform other tasks assigned by management. Handle administrative tasks in the logistics and warehouse office, including but not limited to: Organizing and filing logistics and customer-related documents such as invoices, bills of lading, and packing lists. Assisting in report preparation, including shipment statistics, inventory reports, and irregularity reports. Managing bookkeeping tasks, including expense verification, invoicing, recording accounts receivable and payable, and ensuring financial data accuracy. Managing and updating internal system data to ensure real-time information synchronization. Providing administrative support within the department, such as scheduling meetings, preparing internal documents, and handling correspondence. Coordinating internal and external communications to facilitate effective interactions between customers, carriers, customs brokers, and warehouse teams. CFS Agent AWB

Join the Legacy at The Hollywood Roosevelt Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay. What you will do This position is cross trained to perform both Front Desk and PBX duties as business needs require. The role ensures all guest interactions reflect The Hollywood Roosevelt's standard of excellence, style, and professionalism-creating a welcoming and memorable experience for every guest. Responsibilities include assisting with check-ins and check-outs, managing guest inquiries and reservations, processing payments accurately, maintaining effective communication with all departments, and ensuring all guest requests are addressed promptly. This role requires upholding hotel policies and service standards, ensuring the work areas remain organized and presentable, and protecting guest confidentiality. What we are looking for We are looking for a service-driven and detail-oriented individual who thrives in a fast-paced hospitality environment. The ideal candidate is professional and passionate about creating memorable guest experiences. They should have strong communication and multitasking skills, a warm and engaging personality, and the ability to remain calm and courteous under pressure. Experience in hotel Front Desk or PBX operations and familiarity with OPERA PMS and Micros POS is preferred. Why the Hollywood Roosevelt At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else. As part of our team, you'll be joining a passionate group of professionals dedicated to delivering exceptional guest experiences in an inspiring and dynamic environment. If you believe you bring the skills, professionalism, and passion to uphold our standard of service, we encourage you to apply and become part of our story.

MISSION To create great first and last impressions for hotel guests. Be aggressively hospitable to guests as they check in and check out of the hotel, and use names at every opportunity. To greet and register guests; assign rooms, issue room keys, and provide directions to rooms. In the absence of the Concierge, serve as a resource for all hotel guests for information on hotel and club features, services, programs and fees, as well as local attractions, dining, entertainment, sports and cultural activities. To assist guests with safe deposit box usage. To compute guest bills and collect payment. REPORTS TO Front Office Manager DRIVERS OF SUCCESS * Personable, Friendly Demeanor * Customer Service Obsession * Team Player, Leadership Skills * Professionalism, Responsibility * Enthusiasm, Achievement Orientation * Communication Skills PRIMARY RESPONSIBILITIES * Enthusiastically greet and check in hotel guests as they arrive; smile and use names often * Assign rooms to guests and issue room keys * Provide directions to room, either directly to guest, or as escort instructions to DTS Attendant * Keep records of room availability and guests' accounts * Be able to make, confirm and cancel reservations for guests * Be able to assist in posting charges such as room, food, liquor, spa services, or telephone to guest accounts * Be knowledgeable of all hotel and club services, policies, hours of operation, special programs, marketing specials, department manager names and titles, and so on, and be able to answer hotel guests' questions and to market all RCS services to guests * Be knowledgeable of all Concierge information resources, including where and how to access them, and be able to provide concierge-type services to hotel guests when the Concierge is not on duty * Assist hotel guests and club members in using the Business Center's computers, printers, copier, and fax machine; check the room frequently to deter vandalism or theft * Date-stamp, sort and rack incoming mail and fax messages, as needed * Compute guest bills and collect payment upon check-out * Answer incoming telephone calls when calls are forwarded to the hotel Front Desk; transfer calls professionally and efficiently; take accurate messages as needed * Control the safe deposit box room and system; assist guests with signing in and signing out safety deposit box items * Ensure that all RCS operational policies for the Front Desk, Business Center, safe deposit boxes, and Concierge Desk are followed * Be highly security and safety-conscious; report all suspicious or inappropriate behavior to the Front Office Manager, Rooms Director of Security Officer * Assist with administrative duties as requested * Other responsibilities or projects assigned by the Assistant Front Office Manager ESSENTIAL PHYSICAL REQUIREMENTS Qualified candidates, with or without reasonable accommodations, must be able to: * Able to write, speak clearly, read, hear and see * Standing for duration of work shift * Computer/keyboard operations * Cash register operation * Bending and light lifting (up to 30 lbs.) * Light telephone work