Night auditor jobs in Portland, ME - 210 jobs

We are seeking Part-Time Night Auditor candidates for the Fairfield Inn & Suites in Somerset, MA. The primary function of the Night Auditor is to assist the hotel guests on the overnight shift from 11 pm-7 am. The ideal candidate will provide a welcoming and accommodating environment and demonstrate the highest level of service to our guests. The Night Auditor audits, providing accurate balances and reports on the various areas of the hotel always ensuring company and hotel policies and procedures are followed while being mindful of fraud prevention. This role will mostly be scheduled for weekend Night Audit shifts with some shifts covering the front desk. Responsibilities include: Check-in & check out late arrivals or early departures according to company procedures Balance all cash, check, credit card & ledger accounts per proper protocol. Handle all administrative and or accounting tasks as directed by Management. Assist with any light maintenance and/or housekeeping duties that may arise overnight or other guest requests. Attend all mandatory staff meetings Comply with all company standards and policies, as established in the employee handbook. Education And Or Experience At least two years of experience working in hospitality preferably in a similar guest service role. Some knowledge of basic accounting principles required. Previous Marriott experience preferred, but not required. Employees may need to lift items up to 25 lbs. and spend a length of time on their feet.

Job Description About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. About the Role: The Night Auditor plays a critical role in ensuring the accuracy and integrity of financial records during overnight operations at Home2 Suites Bordentown. This position involves reconciling daily transactions, auditing accounts, and preparing detailed reports that support the hotel's financial health and operational efficiency. The Night Auditor acts as a liaison between the front desk and management, addressing guest inquiries and resolving discrepancies promptly. By maintaining meticulous records and performing thorough audits, this role helps prevent financial errors and supports compliance with company policies and accounting standards. Ultimately, the Night Auditor contributes to a seamless transition between business days, ensuring that all financial data is accurate and ready for review by daytime management teams. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy in handling financial data. Ability to work independently during overnight shifts. Preferred Qualifications: Associate degree or higher in accounting, finance, or hospitality management. Previous experience as a night auditor or in a similar auditing role within the hospitality or manufacturing industry. Proficiency with accounting software and Microsoft Office Suite, especially Excel. Excellent communication skills to effectively interact with guests and team members. Familiarity with durable goods manufacturing processes as they relate to inventory or asset management. Responsibilities: Perform nightly audits of all financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Reconcile daily revenue reports and prepare detailed audit summaries for management review. Monitor and balance cash drawers, credit card transactions, and other payment methods to prevent discrepancies. Provide exceptional guest service by addressing inquiries, resolving billing issues, and assisting with check-in and check-out processes during overnight hours. Collaborate with housekeeping and maintenance teams to report and document any operational issues affecting guest experience or financial records. Skills: The Night Auditor utilizes strong analytical and numerical skills daily to review and reconcile financial transactions accurately. Attention to detail is essential to identify discrepancies and ensure compliance with accounting standards. Communication skills are employed to interact professionally with guests and coordinate with various departments to resolve issues promptly. Proficiency in property management and accounting software enables efficient processing and reporting of financial data. Additionally, problem-solving skills help the Night Auditor address unexpected challenges during overnight shifts, maintaining smooth operations and financial integrity.

Springhill Suites by Marriott Boston Peabody 43 Newbury Street Peabody MA 01960 SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards. Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first. Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name. Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting. Up sell hotel services to maximize revenue whenever possible. Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepares all necessary reports during each shift for the management team. Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always. Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards. Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards. Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest. Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. Possess the ability to dress in a professional manner. Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members. Ability to learn and understand a complex telephone system. Ability to learn and understand basic computer skills & possess considerable Internet knowledge. Ability to react quickly/decisively to emergencies and requests. Ability to concentrate in high-volume high-pressure area. Ability to stand, walk and sit for extended periods of time. Ability to perform duties in a closed and confined space and at times may be hot and noisy. Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs. Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly. Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc. Possess considerable ability to listen effectively. Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc. Visual ability to read manufacturer's instructions, correspondence, etc. Ability to read, write, and comprehend English. Detail oriented work habits and ability to accomplish goals in a timely manner. Ability to become OnQ certified. Ability to become First Aid and CPR certified. Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns. Ability to work under time constraints and deadlines, must be productive in quantity and quality of work. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Possess knowledge of the Boston area to give directions, etc. to guests. Protect employer's privacy and data: keep passwords safe. Qualifications Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: 6 months customer service required. Night Audit experience is strongly preferred. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

As Night Audit, you uphold a positive, productive demeanor to support the hotels front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. You are enthusiastic about an efficient execution of accounting tasks related to the front office, audit, and reservations departments. Job Responsibilities: Accurately complete all audit work including balance of posted cash, restaurant revenues, hotel revenue and credit cards Complete all daily revenue reports and alert Front Office Manager of all discrepancies Communicate with other departments, including sending and receiving regularly scheduled reports Contact on property security as needed to handle disturbances Coordinate guest needs with maintenance and housekeeping departments Receive and route incoming telephone calls in an efficient, friendly manner Accurately post charges to guest accounts Efficiently check-in or check-out guests as needed Maintain the confidentiality of proprietary company information, including but not limited to, hotel performance statistics, information about agreements with clients, information about prospective business, hotel financial information and employee personal and salary information throughout and after employment by the hotel Be knowledgeable on hotel safety, security, and emergency procedures Maintain the security of guest room and administrative keys Follow 4 Keys service standards, standard operation procedures, and safety standards Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities Follow safety and security procedures Work cohesively with co-workers and all departments as part of a team Follow all appropriate policies and procedures while constantly striving to improve standards of operations Adhere to attendance and reliability standards Follow all additional duties as assigned by management Work Hours Will be required to work flexible scheduled shifts based on business needs Scheduling includes holidays, nights, and weekends depending on hotel events and functions Experience and Education: High School diploma/GED required Hospitality experience preferred Schedule: This position requires overnight shifts and may also include evening shifts. Physical Requirements: The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation Ability to bend and twist, push and pull, stoop, and kneel Ascend and descend a ladder We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectservicehr@peregrine HG.com. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free

JOB DESCRIPTION: Front Desk Agent Duties and Responsibilities: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and the room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Promote and administer Hilton and Marriott Marketing Programs, such as Hilton Honors or Bonvoy rewards, for arriving guests. Ensure that the guest knows the room location. Arrange for a team member to accompany the guest to the room. Provide a welcome packet to guests containing room keys, tokens of our appreciation, gifts, etc. Ensure rooms and services are correctly accounted for within the guest statement. Properly account for services provided by the hotel. Assist guests with checkout payments or charges. Accept and records vouchers, credit, traveler's checks, and other forms of payment. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen well to understand requests, respond with appropriate action, and provide accurate information. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. Promptly answer the telephone and email inquiries. Input messages into the computer and advise other team members of special guest needs. Retrieve messages and communicate the content to the guest. Retrieve mail, packages, and facsimiles or other special items for customers as requested. Field guest complaints, researching to develop the most effective solutions, and negotiating results. Listen and help resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Maintaining a clean and welcoming lobby area at all times Performing snow removal at the entrance when necessary to ensure guest safety Driving the airport shuttle as needed, following all safety and service guidelines Required Knowledge, Skills and Abilities: Must be able to explain and demonstrate that the essential functions of the job can be performed, with or without reasonable accommodation. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Excellent calculator skills to prepare moderately complex mathematical calculations without errors. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Must be a motivated, energetic professional with exceptionally strong verbal and written communication skills and the ability to achieve company goals. Must have excellent hospitality skills. Must be able to quickly gain knowledge of the local area. Must have flexible availability and be able to work weekends and holidays. Dependability: Employees are expected to be on time and demonstrate regular attendance. Job Performance: Employees are expected to complete duties quickly, efficiently, and safely. Conduct: Employees are expected to follow worksite rules and regulations. Employees who violate worksite rules and regulations will be subject to disciplinary action, up to and including termination of employment.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with cash transactions. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Needed Attributes Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sunday River is seeking full-time Hotel Front Desk Agents for our busy winter season! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them. Responsibilities will also include settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. Responsibilities * Exceed guests' expectations throughout their stay * Go above and beyond to satisfy guests' needs to special requests * Assist all guests with any questions or concerns * Check guests in with a warm and friendly demeanor * Ensure accurate room reservations and room assignments across the hotel * Provide information to guests regarding all Sunday River products and services * Sell lift tickets and other products * Assist with phone inquiries * Run pre-arrival reports on a regular basis Qualifications * High school degree or equivalent. Previous experience is preferred but not required. * Must be able to perform all duties and responsibilities of the position satisfactorily. Compensation & Benefits * Wages range from $17 to $20 per hour, depending on experience, with opportunities for professional growth and advancement. * Seasonal Team Member perks include: * Free ski and golf pass for self, and additional passes for dependents of full-time Team Members. * Resort discounts on lessons, equipment rentals, dining, lodging, retail, and spa. * Eligibility for affordable Team Member housing.

Red Jacket Resorts, Cape Cod's premier resort and hospitality company, is seeking motivated candidates for the position of Overnight Front Desk Agent. The Overnight Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction. Responsibilities Checking guests in and out of resort in a warm and friendly manner Being knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection You will also be knowledgeable about room rates, special packages and promotions Maintain daily house count and expected arrivals/departures Utilizing the resort's property management system Providing excellent customer service Communicating all guest requests with appropriate departments Assisting booking reservations as requested Verifying all account postings and balances Preparing a summary of cash, check, and credit card activities. Excellent problem-solving and empowerment skill set. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Red Jacket Resorts, Cape Cod's premier resort and hospitality company, is seeking motivated candidates for the position of Overnight Front Desk Agent. The Overnight Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction. Responsibilities * Checking guests in and out of resort in a warm and friendly manner * Being knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection * You will also be knowledgeable about room rates, special packages and promotions * Maintain daily house count and expected arrivals/departures * Utilizing the resort's property management system * Providing excellent customer service * Communicating all guest requests with appropriate departments * Assisting booking reservations as requested * Verifying all account postings and balances * Preparing a summary of cash, check, and credit card activities. * Excellent problem-solving and empowerment skill set. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionNight Auditor MCHG is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives-for our guests and our team. Join us and help ensure our hotel operates smoothly overnight while providing exceptional guest service. We are hiring a Night Auditor to manage front desk operations during overnight shifts, process accounting and property management system tasks, and serve as the first point of contact for all guests. This position is essential to delivering an outstanding guest experience and maintaining accurate hotel operations. Key Responsibilities Serve as the Manager on Duty during overnight hours Process all PMS night audit tasks and end-of-day accounting procedures Accurately handle cash, complete daily transaction reports, and balance the cash drawer Welcome guests and provide exceptional service in person and over the phone Handle room and rate changes, VIP reservations, and special guest requests according to hotel policies Maintain clean and safe front desk and work areas Communicate effectively with management, front desk team, and other departments Provide guests with information about hotel services, amenities, and the local area Uphold the MCHG mission and values through professionalism, positivity, and respect Qualifications Previous front desk, night audit, or hotel experience preferred but not required Strong customer service skills and attention to detail Basic knowledge of computers and ability to learn hotel PMS systems Excellent written and verbal communication skills Valid driver's license is required Reliable, punctual, and able to work independently Must be available for nights, weekends, and holidays Benefits & Perks We offer competitive wages and excellent full-time benefits, including: Health, Dental, and Vision Insurance Life Insurance 401(k) PTO Company Discounts Supportive, respectful work environment MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Job DescriptionDescription: Guest Service Agent - Sheraton Hotel Join our dynamic team at Sheraton Hotel as a Guest Service Agent, where your friendly demeanor and attention to detail will ensure our guests have a memorable stay. We are committed to providing exceptional service and creating a welcoming environment for all visitors. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, we invite you to apply and become part of our dedicated team. Key Responsibilities: - Perform check-in and check-out procedures in accordance with Marriott standards - Post charges to guest folios accurately and efficiently - Maintain inventory of gift shop items and assist guests with purchases - Enroll guests into the hotel's guest loyalty program to enhance their experience - Receive and handle incoming and external calls professionally - Transfer calls to appropriate departments or personnel - Attend pre-shift meetings to stay informed about hotel updates and special events - Create key packets for group check-ins to ensure smooth arrivals - Explain hotel services, amenities, and features to guests - Perform all other duties as assigned to support hotel operations and guest satisfaction Skills and Qualifications: - Knowledge of hotel policies, procedures, and services, with a general understanding of other departments - Exceptional computer skills, including familiarity with hotel management software - Excellent communication skills in English, both verbal and written - Ability to handle multiple tasks efficiently and remain calm under pressure - Strong interpersonal skills and a professional appearance - Ability to work flexible hours, including evenings, weekends, and holidays At Sheraton Hotel, we foster a culture of teamwork, growth, and excellence. We offer competitive benefits and opportunities for career advancement, ensuring our team members feel valued and motivated. If you are passionate about delivering outstanding guest service and eager to grow within a renowned hospitality brand, we look forward to receiving your application. Requirements:

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $18 - $20 hourly Responsibilities: Process additional administrative, bookkeeping. and accounting procedures as required Ensure all guests feel they are having an exceptional experience at the property Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Qualifications: Experience in the hospitality industry or guest services is preferred, but not required High school diploma or equivalent required; some college preferred Flexible overnight hours are required Great communications. and excellent customer service skills are required Must be computer proficient; experience with accounting or reservation software is a bonus About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

Job DescriptionFront Desk Agent - Anchorage By The SeaLocation: Ogunquit, ME Job Type: Full-Time Compensation: $18 per hour Job OverviewAnchorage By The Sea is seeking a customer-focused Front Desk Agent to join our team. This role is responsible for guest registration, managing reservations, and providing guests with information about the hotel and surrounding area. If you excel in customer service and have previous experience in a service-related role, we encourage you to apply.Responsibilities Manage online, phone, and in-person room reservations in a fast-paced environment Communicate relevant shift information to the next shift and direct supervisor Welcome guests, process check-ins and check-outs, distribute room keys, and explain hotel amenities Process payments and resolve any discrepancies Address guest concerns and complaints in a professional and timely manner Provide guests with information about local attractions and amenities Collaborate with team members to ensure guest accommodations meet hotel standards and special requests are fulfilled Maintain a clean, organized, and well-functioning workstation Follow training procedures and adhere to standard operating procedures Perform additional duties as assigned by management Requirements High school diploma or equivalent experience Minimum of one year of experience in a related position Ability to work onsite at the hotel location Flexible availability for both day and night shifts Proficiency in English (reading, writing, speaking) Willingness to learn new technology platforms Ability to stand for extended periods at the front desk Ability to lift and push up to 50 lbs., including guest luggage (limited) Strong ability to work independently Friendly, professional, and customer-service-oriented demeanor Preferred Qualifications Previous experience in a customer-facing role Proficiency in Microsoft Office Suite Bilingual skills, with preference for Spanish or French

As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment. Competencies Effective Communication Adaptagility Key Responsibilities Maintain composure, be resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property Greet and check in guests at the reception desk, showcasing our amenities, and activities Confidently take action, quickly step in to help others, and make sound decisions with minimal direction Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors Your knowledge of the camp, positive attitude, listening skills, and ability to predict and respond to guests' needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback Provide clear, accurate, complete, and timely communication Eagerly seek opportunities to ensure guests have everything they need Learn and share your knowledge of local culture, activities, and adventure activities Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing Collaborate and interact professionally with guests and co-workers Work efficiently to meet deadlines while maintaining high standards Other duties as assigned Preferred Qualifications High School Diploma or GED Customer focus and friendly Solutions-oriented and attention to detail Ability to work overnight shifts Communication skills Minimum two years of experience in Customer Service, preferably in hospitality or hotels Additional Information This position requires the individual to wear and work in personal protective equipment, when applicable. This position requires that the individual is able to lift a minimum of 45lbs independently. Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces. Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind. This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. Compensation and Benefits: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Health Insurance 401K (eligible if work hourly minimum as required by law) Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Lifestyle partner brand and industry discounts Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions Employee Assistance Program Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

Title: Night Audit/Overnight Front DeskLocation: 250 Main Hotel (Rockland, Maine) Hours: Year-round, 3 to 4 nights per week, fixed schedule, shifts start at 11pm and end at 7am. Pay Rate: $20 per hour Benefits: Discounts at affiliated properties. Experience: Experience in a customer service field is preferred, but not required. Are you interested in the hotel industry and enjoy staying up all night in a sleek, gorgeous environment? If you're someone who thrives during the late hours, has good street smarts, values independence, and enjoys a chill, calm environment, Hotel Night Audit might be the job for you. As a Night Auditor, you'll be responsible for front desk overnight shifts, assisting guests as needed, light cleaning tasks, and preparing a simple packaged breakfast. We're looking for someone with good judgment and strong communication skills, to ensure everything runs smoothly during the night. If you're ready to handle the 3rd shift and learn more about hotel front desk, hit us up and apply today! JOB DESCRIPTION: The Night Auditor is responsible for monitoring the property and setting out the morning snack during the overnight hours. These responsibilities include keeping an eye on the guests & building, providing Guest Services during the overnight hours, and communicating a journal of events to property management, from arrival through to morning coffee hour. This position is great for a natural problem-solver and requires a confident personality, attention to detail, and the ability to work without constant direct supervision. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Stay awake overnight and remain in public areas. Maintain a neat and professional appearance in accordance with property standards. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest name when possible. Brew coffee and prepare/display morning snack in a timely manner and to the proper ratio/formula of the number of guests. Follow through to ensure guest satisfaction with all resolutions. Know who to call upon if you cannot solve a guest problem. Perform Nightly Task List in a timely fashion, reflecting excellent time management. Register and orient arriving guests according to property standards. Anticipate and address guests' service needs. Identify and solve problems in a timely manner. Be knowledgeable about the property, its programs, amenities and experiences. Have a working knowledge of property phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller requests, and clearly taking, dating, distributing or filing notes as needed. Utilize cold food inventory and storage, avoiding food waste. Ensure presentation of lobby reflects the standards of the hotel. Process guest check-outs and check-ins with efficiency. Process reservations by email and phone. Maintain confidentiality of proprietary and guest information. Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities. Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety. Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations. Be knowledgeable of property specific safety and security procedures. Oversee any emergency situation and be able to safely orchestrate a building evacuation if required. Perform light housekeeping duties to ensure that all areas appear according to property specifications. Perform occasional snow removal and proper maintenance of sidewalk safety in all weather conditions. Know who to notify in case of broken equipment or unsafe/unsanitary conditions. Manually handle/lift/carry product up to 30 pounds between knee and shoulders. May be vertically mobile for over 25% of shift. Protect the assets of this property and Migis Hotel Group. MINIMUM REQUIREMENTS: Must be eligible to work in the United States of America. Must be at least 18 years of age. Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy. Ability to work as a part of a team. Ability to understand verbal and written directions, as well as workplace safety signage. Must have bilateral fine manipulation of both hands which may be repetitive for entire shift. Must have accounting and computer use experience Active listening and observation skills. ABILITIES REQUIRED: Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions. Occasional stair climbing. Schedule varies according to operational needs; will include overnights on both weekday and weekend nights. Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed. About 250 Main Hotel: 250 Main Hotel is always interested in enthusiastic, hard-working individuals looking to make their mark or discover a new career in hospitality, whether working at the front desk, in housekeeping, or as a part of our overnight team. We urge you to get in touch with us and tell us about yourself, and how you envision yourself as a productive component of our growing team. About Migis Hotel Group: 250 Main Hotel and Migis Hotel Group believe in cultivating a forward-thinking working environment rooted in responsibility, creativity and mutual respect. As a small, locally-based hospitality management company, we operate in a unique space in the industry, perfectly situated in between large corporate hotel chains, and small, independently run bed-and-breakfasts. This position allows us to cultivate a workplace that is defined by intimacy and close coordination among ownership, management, and employees while also leveraging our many resources to professionally manage our properties at the highest standards of hospitality. Operating a wide variety of different properties in very different locations and markets, we understand that a highly motivated and enthusiastic team of employees is the key to success. We are always looking for both part and full time employees. Our culture is rooted in our commitment to the growth of our employees, and we value them as our greatest asset. We promote from within whenever possible, and offer our employees opportunities to move around properties we manage as part of their development within the company. To further solidify this commitment to our employees, we offer generous benefits to eligible employees, including an excellent health, dental and vision plan, paid vacation, 401k, and to all employees, an unrivaled employee discount program that allows our employees to discover our fantastic properties, as well as other hotels, inns, and resorts around New England and beyond. View all jobs at this company

(18741) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Resplendent at the entrance of Boka Bay, a fjord-like idyll on Montenegro's Adriatic Sea, One&Only Portonovi is a year-round haven where cultural wonders and fresh-air adventures meet the glamour of Europe's most fashionable new riviera. The warm Montenegrin charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion. The Agent, Front Office is responsible for delivering exceptional, personalized guest experiences while overseeing the daily operations of the Front Desk. This role manages all front office activities, including check-in and check-out procedures, credit limits, billing accuracy, and guest account management, ensuring seamless and efficient service at all times. With prior experience in a luxury boutique hotel or resort environment, the Agent, Front Office embodies the One&Only service philosophy by providing the highest level of hospitality, warmth, and attention to detail. The role supports overall resort operations by proactively addressing guest needs, managing inquiries within the lobby, and ensuring timely follow-up and resolution of service requests. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.