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Night auditor jobs in Richmond, VA
- 49 jobsAll
Night Auditor
Front Desk Agent
Guest Service Representative
Front Desk Representative
Guest Services Agent
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Night Auditor
Tru By Hilton Ashland
Night auditor job in Ashland, VA
Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer$24k-31k yearly est. 5d agoNight Auditor
Opal Hotels Group
Night auditor job in Ashland, VA
Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer$24k-31k yearly est. Auto-Apply 60d+ agoNight Auditor
Sandpiper Property Mgt
Night auditor job in Richmond, VA
A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. ESSENTIAL JOB FUNCTIONS Guest Relations: Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities Take steps to ensure the greatest guest satisfaction possible Respond to situations as they arise and manage guest conflict Operations: Inspect studios and public spaces daily according to company and brand standards Be able to respond effectively and according to procedure in times of emergency Ensure all policies and procedures are accurately followed at all times Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events Respond to guest service calls efficiently and expediently Ensure safety of building and occupants; contacting emergency services/law enforcement when needed Document work activity using the appropriate log and according to policy and procedure Sales & Revenue: Executes the lead management process and completes all sales and marketing objectives as established by supervision Review Studio Inventory daily to ensure maximization of studio revenue Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue Follow revenue management guidelines as directed by supervision ADDITIONAL DUTIES Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities. Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision All other duties as assigned by supervision SPECIAL OPERATIONAL FUNCTIONS GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.$24k-30k yearly est. Auto-Apply 60d+ agoPart Time Night Auditor-Fairfield by Marriott Chester, VA
Blue Sky Hospitality Solutions
Night auditor job in Chester, VA
Job Title: Part Time Night Auditor As a Night Auditor, you will play a vital role in our hotel's operations, ensuring that every guest enjoys a seamless and satisfying experience from check-in to check-out. Your attention to detail and commitment to accuracy will help us maintain our high standards of service and financial integrity. Candidate Profile: Experience: High school diploma or equivalent required; college degree preferred. Previous hotel Front Desk experience and familiarity with the Marriott brand are preferred. An accounting background is advantageous but not mandatory. Experience with Marriott PMS is preferred. Key Responsibilities: Balance and audit room revenue, including room and tax charges, cashier's reports, and guest accounts, as well as food, beverage, and telephone revenue. Assist in preparing daily revenue reports. Complete and transmit daily management and accounting reports, ensuring accurate tracking of hotel revenues and expenses, including customer tracking and market segmentation reports. Welcome guests during their arrival and departure, providing outstanding service to enhance their experience. Manage the registration process by inputting and retrieving information accurately, confirming guest details such as occupancy and room rates. Maintain confidentiality regarding all guest and hotel information. Exhibit meticulous attention to detail to ensure the security of guest room access. Handle guest requests, inquiries, and complaints efficiently, ensuring timely follow-up to maintain high guest satisfaction. Negotiate compromises in accordance with the “Make it Right” guidelines when necessary. Process cash and credit card transactions accurately, managing guest accounts upon checkout. Stay informed about all hotel features/services, room types, rates, layouts, special packages, and promotions. Follow safety policies and procedures, ensuring the well-being of team members during each shift and reporting any accidents or injuries promptly. Maintain a clean and organized work area, free from debris or obstacles that could hinder job performance. Perform other related duties as assigned. Qualifications: Proficient in accessing and accurately inputting information using a moderately complex computer system. Experience handling cash and credit transactions. General knowledge of local attractions and transportation options. Ensure efficient guest registration, checkout, and telephone service, adhering to brand standards. Capable of effectively interacting with both internal and external customers with tact and diplomacy to resolve conflicts. Ability to observe and respond to signs of emergency situations. Strong ability to build and maintain effective working relationships with associates and guests. Excellent command of the English language, both written and verbal. Strong multitasking and prioritization skills with a focus on customer service. Regular attendance and availability to work flexible schedules, including weekdays, evenings, weekends, and holidays, are essential. High standards of personal appearance and grooming; uniform and nametag must be worn at all times. Physical Demands: This position requires standing for a significant portion of the time, with some lifting as needed. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, and must attend all scheduled training sessions and meetings. Join Our Team! If you are detail-oriented, enjoy working in a dynamic environment, and are committed to providing exceptional guest service, we invite you to apply for the Night Auditor position. Be a key player in a team that values excellence, hospitality, and professional growth!$26k-32k yearly est. 60d+ agoFront Desk Agent
State Metal Industries
Night auditor job in Richmond, VA
We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.$27k-32k yearly est. Auto-Apply 60d+ agoFood Guest Rep
Amboy Medical Practice
Night auditor job in Richmond, VA
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) The Guest Representative will be responsible for the delivery and collection of food trays and menu orders to/from hospital patients. He/she will act as liaison between the patient, Dietary Department and Nursing Services during mealtimes in communicating all patients' food needs. Requirements: -HS Diploma or GED required. -Prior food service experience is preferred. -Ability to lift 25 lbs, bend, carry, reach, kneel, walk/stand for long periods of time, taste and smell. -Must be able to work in very hot and very cold work environments on a regular basis to withstand exposure to temperature and humidity changes, such as refrigerated storage areas, ovens/stoves and dish-washing machines. -Must be able to effectively communicate (verbal and written) and carry out detailed instructions (verbal and written). Ability to read, understand, and follow diet orders, menu card and assignments. -Must be able to do basic problem-solving, navigation and computer skills and must be able to work well within time constraints. -Previous dietary hospital experience preferred -Knowledge of therapeutic diets preferred Salary Range: $25.100/Hr - $26.426/Hr Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!$25.1-26.4 hourly Auto-Apply 60d+ agoFront Desk
Guardiandentistry
Night auditor job in Richmond, VA
We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: 1 or more years experience preferred in dentistry Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate $22 or more depend on experience Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance Flexible Schedules #sponsorfd FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.$22 hourly Auto-Apply 60d+ agoNight Auditor (PT - Friday and Saturday nights)
Kingsmill Resort
Night auditor job in Williamsburg, VA
Overview: As the Front Desk Night Auditor, you are responsible for ensuring all revenue is posted nightly by performing End of Day procedure, including credit card reports, interface connections and nightly host reports. Also, you are focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the resort until they check out. You will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. You must possess a passion for guest services, values problem resolution and enjoys working in a fast paced environment. Responsibilities: Checking in and out guests Collecting payments Hearing guest concerns and comments Giving area information Assisting with reservations and resort operators when needed Adjustments to Revenue including room rate, F&B package and Spa/Golf package End of Day procedures including completing the night audit checklist Reconciling and batching credit cards Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings Run daily Micros and SMS reports Pay out Due Backs and give change Perform periodic maintenance function in PMS Adjustments to Revenue including room rate, F&B package and Spa/Golf package End of Day procedures including completing the night audit checklist Reconciling and batching credit cards Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings Run daily Micros and SMS reports Pay out Due Backs and give change Perform periodic maintenance function in PMS Perform other duties as assigned Qualifications: 1-2 years guest service/customer service experience, preferably in a hospitality/hotel environment Ability to work overnights (11 pm to 7 am), weekends and holidays Ability to lift, push, pull a minimum of 30 pounds Ability to stand and/or walk for an extended period of time Ability to stoop, kneel, reach or perform repetitive foot and hand action Ability to bend at waist Ability to understand written and verbal instructions Must have excellent written and oral communication skills High school diploma or GED Excellent problem solving skills Excellent math skills Ability to use or learn SAP, PC software applications, SMS-Host, POS and Email. Must have ten-key calculator typing skills Must have a working knowledge of Microsoft Excel and Word Must have a valid driver's license$26k-31k yearly est. 60d+ agoFront Desk Agent | Full-Time
Omni Hotels & Resorts
Night auditor job in Richmond, VA
Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol. Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. The starting rate for this position is $17/hour. Responsibilities •Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures •Empathetically listen to guest inquiries and provide appropriate responses •Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) •Block rooms in the computer and follow through on designated requirements •Pre-register designated guests and prepare key packets •Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) •Maintain confidentiality of all guests and hotel information •Employ attention to detail in order to ensure security of guest room access. •Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments •Maintain guest history files on all guests •Accommodate room changes expediently •Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction •Issue safe deposit boxes to guests and ensure security of key •Monitor, send and distribute guest faxes •Generate, print and distribute daily and weekly reports •Resolve discrepancies on the room status report with Housekeeping •Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications • Ability to work a flexible schedule including afternoon, evening and weekend shifts is required. • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone •Ability to accurately and efficiently input information into computer systems •Ability to work cohesively with co-workers both within and outside of your department •Ability to compute accurate mathematical calculations •Ability to think clearly, quickly and make concise decisions •Ability to prioritize, organize and follow up •Ability to work well under pressure, dealing with many arrivals and departures within a short period of time •Previous customer service experience •Previous hotel front desk experience is strongly preferred •Previous cashiering experience is preferred •Fluency in a foreign language is preferred •Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.$17 hourly Auto-Apply 13d agoFront Desk Agent
Graduate Hotels
Night auditor job in Richmond, VA
Quirk Hotel is seeking an energetic, experienced, and hands on Front Desk Agent to join our team! Quirk Hotel is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Quirk Hotel you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Quirk Hotel provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.$25k-29k yearly est. 1d agoGuest Service Agent
Daly Seven
Night auditor job in Richmond, VA
Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.$24k-29k yearly est. 60d+ agoFront Desk
Grand Fitness Mgmt
Night auditor job in Richmond, VA
Part-time Description Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $12.50 Per Hour$12.5 hourly 58d agoFront Desk Agent (Fulltime evening shift)
Richmond Marriott Short Pump
Night auditor job in Glen Allen, VA
Job Description Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take pride in creating an environment where every team member is valued and supported. We believe in teamwork, integrity, and respect at every level of the organization. We celebrate hard work, encourage growth, and strive to create a workplace where associates feel appreciated, empowered, and proud to contribute. OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. FRONT DESK AGENT - POSITION OVERVIEW As a Front Desk Agent, you serve as the first point of contact for all guests, providing a warm and welcoming experience from the moment they arrive. This role includes assisting guests with check-in and check-out procedures, answering and processing incoming phone calls, and fulfilling special requests or informational needs in accordance with established policies and procedures. Maintaining positive guest relations, resolving concerns promptly, and ensuring overall guest satisfaction are essential components of this position. This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success. EDUCATION & EXPERIENCE High School Diploma, GED, or equivalent work experience. Computer skills required; familiarity with Microsoft Office preferred. 1-2 years of experience as a Guest Service Agent preferred. Strong English communication skills, both written and verbal. Experience with hotel property management systems preferred. Cash-handling experience preferred. PHYSICAL REQUIREMENTS Ability to lift and transport at least 25 pounds. Ability to push/pull carts or equipment weighing up to 100 pounds. Ability to perform a range of physical movements throughout the work areas. Ability to stand and maintain well-paced mobility for up to 8 hours. Ability and willingness to work a varied schedule, including nights, weekends, and holidays. JOB RESPONSIBILITIES Maintain thorough knowledge of hotel features and services, hours of operation, room rates, special packages, daily house count, expected arrivals/departures, and group activities. Stay familiar with local attractions, activities, and points of interest to respond accurately to guest inquiries. Answer telephone calls within 3 rings using proper etiquette and approved greetings. Verify guest information at check-in and check-out while maintaining strict confidentiality. Communicate relevant guest information to appropriate departments (e.g., special requests, amenities). Verify method of payment and accurately process all transactions. Work closely with Housekeeping to resolve room status discrepancies. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and long-term disability Paid time off and holiday pay Employee referral bonuses 401(k) retirement plan Hotel and travel discounts Opportunities for training, development, and career advancement Supportive leadership and a team-focused environment$25k-31k yearly est. 30d agoAgent Front Desk
IHG Career
Night auditor job in Petersburg, VA
Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.$17.8 hourly Auto-Apply 13d agoGuest Experience Representative
Richmond Flying Squirrels
Night auditor job in Richmond, VA
Job SummaryThe Richmond Flying Squirrels are seeking Guest Experience Representatives to help create memorable fan experiences at CarMax Park. This role is essential to delivering the welcoming, fun, and family-friendly atmosphere our fans expect. Guest Experience Representatives will greet fans, check tickets, assist with seating, provide information about the ballpark, and help maintain a safe, organized, and enjoyable environment throughout each event. Key Responsibilities Greet and engage fans with a welcoming, professional, and customer-focused demeanor. Scan and verify tickets at front gates and entry points, ensuring efficient and accurate guest admission. Assist guests in locating their assigned seating areas efficiently and courteously. Provide accurate information and proactive assistance regarding CarMax Park, the Richmond Flying Squirrels, and event operations. Maintain clear aisles, orderly seating sections, and appropriate crowd flow to ensure a safe and enjoyable guest experience. Collaborate with Security, Event Operations, and Guest Experience leadership to promptly address and resolve guest concerns. Identify guests requiring additional assistance, including accessibility support, lost and found issues, or medical needs, and respond in accordance with established procedures. Monitor assigned areas for safety, cleanliness, and compliance with stadium policies and procedures. Assist with pre-event preparation and post-event breakdown as assigned. Qualifications Demonstrated commitment to delivering exceptional customer service with a friendly, approachable, and professional demeanor. Strong communication and problem-solving skills. Ability to remain calm, courteous, and professional in fast-paced or high-pressure environments. Previous experience in guest services, hospitality, event operations, or a stadium, arena, or live entertainment venue is preferred. High school diploma or equivalent preferred. Physically capable of standing for extended periods, climbing stairs, and lifting up to 25 pounds. Comfortable working both indoors and outdoors in varying weather conditions. Availability to work evenings, weekends, and holidays throughout the baseball season. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.$22k-23k yearly est. 8d agoPart Time Night Auditor
Blue Sky Hospitality Solutions
Night auditor job in Williamsburg, VA
* Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. * Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run. * File credit cards and completed reports. * Assist guests with general services and answer any general questions pertaining to such things as hotel services, shopping, dining and entertainment * Ensure PMS is backed up nightly. * Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures. * Balance accounts to zero as well as all restaurant credit card accounts. * Complete daily revenue report accurately. * Resolve guest complaints and situations that require immediate attention. * Other and all duties, projects, and tasks as assigned.$26k-32k yearly est. 60d+ agoGuest Service Representative
Graduate Hotels
Night auditor job in Richmond, VA
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.$22k-26k yearly est. 1d agoFront Desk Agent (Fulltime evening shift)
Richmond Marriott Short Pump
Night auditor job in Glen Allen, VA
Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take pride in creating an environment where every team member is valued and supported. We believe in teamwork, integrity, and respect at every level of the organization. We celebrate hard work, encourage growth, and strive to create a workplace where associates feel appreciated, empowered, and proud to contribute. OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. FRONT DESK AGENT - POSITION OVERVIEW As a Front Desk Agent, you serve as the first point of contact for all guests, providing a warm and welcoming experience from the moment they arrive. This role includes assisting guests with check-in and check-out procedures, answering and processing incoming phone calls, and fulfilling special requests or informational needs in accordance with established policies and procedures. Maintaining positive guest relations, resolving concerns promptly, and ensuring overall guest satisfaction are essential components of this position. This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success. EDUCATION & EXPERIENCE High School Diploma, GED, or equivalent work experience. Computer skills required; familiarity with Microsoft Office preferred. 1-2 years of experience as a Guest Service Agent preferred. Strong English communication skills, both written and verbal. Experience with hotel property management systems preferred. Cash-handling experience preferred. PHYSICAL REQUIREMENTS Ability to lift and transport at least 25 pounds. Ability to push/pull carts or equipment weighing up to 100 pounds. Ability to perform a range of physical movements throughout the work areas. Ability to stand and maintain well-paced mobility for up to 8 hours. Ability and willingness to work a varied schedule, including nights, weekends, and holidays. JOB RESPONSIBILITIES Maintain thorough knowledge of hotel features and services, hours of operation, room rates, special packages, daily house count, expected arrivals/departures, and group activities. Stay familiar with local attractions, activities, and points of interest to respond accurately to guest inquiries. Answer telephone calls within 3 rings using proper etiquette and approved greetings. Verify guest information at check-in and check-out while maintaining strict confidentiality. Communicate relevant guest information to appropriate departments (e.g., special requests, amenities). Verify method of payment and accurately process all transactions. Work closely with Housekeeping to resolve room status discrepancies. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and long-term disability Paid time off and holiday pay Employee referral bonuses 401(k) retirement plan Hotel and travel discounts Opportunities for training, development, and career advancement Supportive leadership and a team-focused environment$25k-31k yearly est. 36d agoFront Desk Agent Overnight
IHG Career
Night auditor job in Petersburg, VA
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift. DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Complete and transmit daily accounting reports and prepare them for review by hotel management Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and Requirements: High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. Required to work the overnight shift May be required to work other shifts, weekends, and/or holidays. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.$17.8 hourly Auto-Apply 40d agoFront Desk
Grand Fitness Mgmt
Night auditor job in Glen Allen, VA
Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $12.50 Per Hour$12.5 hourly 60d+ ago
Learn more about night auditor jobs
How much does a night auditor earn in Richmond, VA?
The average night auditor in Richmond, VA earns between $22,000 and $34,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Richmond, VA
$27,000
What are the biggest employers of Night Auditors in Richmond, VA?
The biggest employers of Night Auditors in Richmond, VA are:
- Sandpiper Property Mgt
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