Night auditor jobs in Richmond, VA

Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. ESSENTIAL JOB FUNCTIONS Guest Relations: Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities Take steps to ensure the greatest guest satisfaction possible Respond to situations as they arise and manage guest conflict Operations: Inspect studios and public spaces daily according to company and brand standards Be able to respond effectively and according to procedure in times of emergency Ensure all policies and procedures are accurately followed at all times Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events Respond to guest service calls efficiently and expediently Ensure safety of building and occupants; contacting emergency services/law enforcement when needed Document work activity using the appropriate log and according to policy and procedure Sales & Revenue: Executes the lead management process and completes all sales and marketing objectives as established by supervision Review Studio Inventory daily to ensure maximization of studio revenue Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue Follow revenue management guidelines as directed by supervision ADDITIONAL DUTIES Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities. Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision All other duties as assigned by supervision SPECIAL OPERATIONAL FUNCTIONS GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.

Night Auditor is handles the requests and transactions of the hotel guests. Generate and distribute reports as required. Responsible for the overall condition of the hotel during the night. Essential Functions Verify each front desk shift's transactions. Post room/suite and tax charges to all guest folios. Process credit card transactions. Finalize transactions completed during the day. Create and/or print required reports. File or transmit reports, as directed. Analyze reports as directed. Verify and prepare registration cards for arriving guests. Prepare folios for departing guests. Know hotel phone system, transfer calls, and take messages for guests, as well as hotel staff. Take, modify, and cancel guest reservations. Verify, balance and review hotel room/suite availability. Check in/out guests. Verify departure dates and offer to make future reservations. Post phone charges, valet charges and other miscellaneous charges to guest accounts. Administer guest payment policies. Responsible for shift cash transactions. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Courteously accommodate special requests of guests and be prepared to answer guest questions regarding local area facilities. Assist setup of complimentary breakfast and coffee availability in lobby, and stock market. Practice safe work habits. Coordinate with other departments to fulfill guest special requests. Communicate hotel facilities and services to guests at check-in. Communicate to your supervisor in writing any and all requests, problems, and/or opportunities that may arise. Notify Housekeeping and Maintenance of any reported problems with suites or grounds. Know and follow hotel emergency procedures. Attend and participate in monthly department meetings During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.

Job Title: Part Time Night Auditor As a Night Auditor, you will play a vital role in our hotel's operations, ensuring that every guest enjoys a seamless and satisfying experience from check-in to check-out. Your attention to detail and commitment to accuracy will help us maintain our high standards of service and financial integrity. Candidate Profile: Experience: High school diploma or equivalent required; college degree preferred. Previous hotel Front Desk experience and familiarity with the Marriott brand are preferred. An accounting background is advantageous but not mandatory. Experience with Marriott PMS is preferred. Key Responsibilities: Balance and audit room revenue, including room and tax charges, cashier's reports, and guest accounts, as well as food, beverage, and telephone revenue. Assist in preparing daily revenue reports. Complete and transmit daily management and accounting reports, ensuring accurate tracking of hotel revenues and expenses, including customer tracking and market segmentation reports. Welcome guests during their arrival and departure, providing outstanding service to enhance their experience. Manage the registration process by inputting and retrieving information accurately, confirming guest details such as occupancy and room rates. Maintain confidentiality regarding all guest and hotel information. Exhibit meticulous attention to detail to ensure the security of guest room access. Handle guest requests, inquiries, and complaints efficiently, ensuring timely follow-up to maintain high guest satisfaction. Negotiate compromises in accordance with the “Make it Right” guidelines when necessary. Process cash and credit card transactions accurately, managing guest accounts upon checkout. Stay informed about all hotel features/services, room types, rates, layouts, special packages, and promotions. Follow safety policies and procedures, ensuring the well-being of team members during each shift and reporting any accidents or injuries promptly. Maintain a clean and organized work area, free from debris or obstacles that could hinder job performance. Perform other related duties as assigned. Qualifications: Proficient in accessing and accurately inputting information using a moderately complex computer system. Experience handling cash and credit transactions. General knowledge of local attractions and transportation options. Ensure efficient guest registration, checkout, and telephone service, adhering to brand standards. Capable of effectively interacting with both internal and external customers with tact and diplomacy to resolve conflicts. Ability to observe and respond to signs of emergency situations. Strong ability to build and maintain effective working relationships with associates and guests. Excellent command of the English language, both written and verbal. Strong multitasking and prioritization skills with a focus on customer service. Regular attendance and availability to work flexible schedules, including weekdays, evenings, weekends, and holidays, are essential. High standards of personal appearance and grooming; uniform and nametag must be worn at all times. Physical Demands: This position requires standing for a significant portion of the time, with some lifting as needed. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, and must attend all scheduled training sessions and meetings. Join Our Team! If you are detail-oriented, enjoy working in a dynamic environment, and are committed to providing exceptional guest service, we invite you to apply for the Night Auditor position. Be a key player in a team that values excellence, hospitality, and professional growth!

Job Details Sandston, VA $14.00 - $16.00 HourlyDescription Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Remain highly visible and readily available for guests at all times. Assist team with training, supplies and support in order to consistently provide Brand quality service. Take initiative to offer assistance or answer questions throughout the hotel. Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist. Distribute newspapers and folios under guest room doors. Print registration cards for the next workday. Program wakeup calls. Post and balance all phone calls and restaurant paper work. Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack. Prepare and balance flash report and fax as needed to owners and corporate office. Walk the property hallways and public areas for safety and security measures. Ensure that all exterior doors are locked allowing key access only. Maintain proper administration of key control. Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations. Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary. Verify room status with housekeeping report. May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s). May have to perform laundry duties. May be responsible for the setup and breakdown of the meeting room(s). Willingness and ability to train new associates. Complete maintenance work orders and deliver to the supervisor in a timely manner. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Support team members to ensure the team's entire workload is completed daily. May be asked to operate a motor vehicle in the course of running errands for the hotel. Perform other duties as required. SUPERVISORY RESPONSIBILITIES: None SPECIAL REQUIREMENTS: Prompt and regular attendance. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. Comply with hotel and/or department uniform and professional behavior and appearance standards. Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. Participate in all mandatory job training and meetings. Ability to successfully complete brand standard training including brand service training. Adhere to property policies and procedures, the Employee Handbook, and/or other property documents. Immediately report any suspicious activities by guests or others. Responsible for own continuous training/personal development, especially professional hospitality skills and proactive approaches to solve guest or hotel concerns. Use empowerment to exceed associate/guest expectations and resolve conflicts. Answer phone within 3 rings using proper Brand Standards greeting and etiquette. First Aid/CPR certification or ability to obtain. EQUIPMENT OPERATED: Computer Fax machine Copy machine Multi-line telephone console Commercial coffee machine Laundry machines Ozone machines Vacuum cleaner; shop vac PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderate. SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. Qualifications QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or Experience: High School diploma or GED preferred. Six months to one year related experience preferred. Knowledge, Skills and Abilities: Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. Ability to communicate effectively verbally and in writing and good telephone skills. Ability to work in a fast-pace, high-energy and demanding work environment. Basic knowledge of hotel operations or ability to learn quickly. Ability to work as a team player with all levels of associates. Dedicated, hard-working, self-motivated. Good time management skills; ability to prioritize and coordinate details; ability to multi-task. Flexibility to adjust work priorities as necessary. Practice safety standards at all times. Computer skills required. Skill in operation of tools and equipment listed below. Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) The Guest Representative will be responsible for the delivery and collection of food trays and menu orders to/from hospital patients. He/she will act as liaison between the patient, Dietary Department and Nursing Services during mealtimes in communicating all patients' food needs. Requirements: -HS Diploma or GED required. -Prior food service experience is preferred. -Ability to lift 25 lbs, bend, carry, reach, kneel, walk/stand for long periods of time, taste and smell. -Must be able to work in very hot and very cold work environments on a regular basis to withstand exposure to temperature and humidity changes, such as refrigerated storage areas, ovens/stoves and dish-washing machines. -Must be able to effectively communicate (verbal and written) and carry out detailed instructions (verbal and written). Ability to read, understand, and follow diet orders, menu card and assignments. -Must be able to do basic problem-solving, navigation and computer skills and must be able to work well within time constraints. -Previous dietary hospital experience preferred -Knowledge of therapeutic diets preferred Salary Range: $25.100/Hr - $26.426/Hr Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: 1 or more years experience preferred in dentistry Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate $22 or more depend on experience Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance Flexible Schedules #sponsorfd FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

Overview: As the Front Desk Night Auditor, you are responsible for ensuring all revenue is posted nightly by performing End of Day procedure, including credit card reports, interface connections and nightly host reports. Also, you are focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the resort until they check out. You will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. You must possess a passion for guest services, values problem resolution and enjoys working in a fast paced environment. Responsibilities: Checking in and out guests Collecting payments Hearing guest concerns and comments Giving area information Assisting with reservations and resort operators when needed Adjustments to Revenue including room rate, F&B package and Spa/Golf package End of Day procedures including completing the night audit checklist Reconciling and batching credit cards Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings Run daily Micros and SMS reports Pay out Due Backs and give change Perform periodic maintenance function in PMS Adjustments to Revenue including room rate, F&B package and Spa/Golf package End of Day procedures including completing the night audit checklist Reconciling and batching credit cards Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings Run daily Micros and SMS reports Pay out Due Backs and give change Perform periodic maintenance function in PMS Perform other duties as assigned Qualifications: 1-2 years guest service/customer service experience, preferably in a hospitality/hotel environment Ability to work overnights (11 pm to 7 am), weekends and holidays Ability to lift, push, pull a minimum of 30 pounds Ability to stand and/or walk for an extended period of time Ability to stoop, kneel, reach or perform repetitive foot and hand action Ability to bend at waist Ability to understand written and verbal instructions Must have excellent written and oral communication skills High school diploma or GED Excellent problem solving skills Excellent math skills Ability to use or learn SAP, PC software applications, SMS-Host, POS and Email. Must have ten-key calculator typing skills Must have a working knowledge of Microsoft Excel and Word Must have a valid driver's license

Quirk Hotel is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Quirk Hotel is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Quirk Hotel you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $12.50 Per Hour

Job Description Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take pride in creating an environment where every team member is valued and supported. We believe in teamwork, integrity, and respect at every level of the organization. We celebrate hard work, encourage growth, and strive to create a workplace where associates feel appreciated, empowered, and proud to contribute. OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. FRONT DESK AGENT - POSITION OVERVIEW As a Front Desk Agent, you serve as the first point of contact for all guests, providing a warm and welcoming experience from the moment they arrive. This role includes assisting guests with check-in and check-out procedures, answering and processing incoming phone calls, and fulfilling special requests or informational needs in accordance with established policies and procedures. Maintaining positive guest relations, resolving concerns promptly, and ensuring overall guest satisfaction are essential components of this position. This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success. EDUCATION & EXPERIENCE High School Diploma, GED, or equivalent work experience. Computer skills required; familiarity with Microsoft Office preferred. 1-2 years of experience as a Guest Service Agent preferred. Strong English communication skills, both written and verbal. Experience with hotel property management systems preferred. Cash-handling experience preferred. PHYSICAL REQUIREMENTS Ability to lift and transport at least 25 pounds. Ability to push/pull carts or equipment weighing up to 100 pounds. Ability to perform a range of physical movements throughout the work areas. Ability to stand and maintain well-paced mobility for up to 8 hours. Ability and willingness to work a varied schedule, including nights, weekends, and holidays. JOB RESPONSIBILITIES Maintain thorough knowledge of hotel features and services, hours of operation, room rates, special packages, daily house count, expected arrivals/departures, and group activities. Stay familiar with local attractions, activities, and points of interest to respond accurately to guest inquiries. Answer telephone calls within 3 rings using proper etiquette and approved greetings. Verify guest information at check-in and check-out while maintaining strict confidentiality. Communicate relevant guest information to appropriate departments (e.g., special requests, amenities). Verify method of payment and accurately process all transactions. Work closely with Housekeeping to resolve room status discrepancies. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and long-term disability Paid time off and holiday pay Employee referral bonuses 401(k) retirement plan Hotel and travel discounts Opportunities for training, development, and career advancement Supportive leadership and a team-focused environment

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift. DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Complete and transmit daily accounting reports and prepare them for review by hotel management Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and Requirements: High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. Required to work the overnight shift May be required to work other shifts, weekends, and/or holidays. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand. Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Responsibilities Where You'll Make an Impact: * Welcomes customers. * Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. * Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience. * Informs members of benefits, contests and promotions. * Replaces lost club cards. * Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play. * Assists with payment of slot jackpots, ticket fills and equipment jams. * Repairs minor slot machine malfunctions. * Notifies slot technicians when machine malfunctions require technical assistance. * Discretionary ability to extend complementary services in accordance with the approved comp matrix. * Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities. * Complies with internal controls, standards and procedures. * Ability to extend compementaries in accordance with the property comp matrix. * Other duties may be assigned. Skills to Help You Succeed: * Excellent customer service and interpersonal skills. * Ability to communicate with team members and guests. * Available to work flexible shifts, weekends and holidays Qualifications Must-Haves: * High school diploma, GED or equivalent work experience in a customer service environment * You will be exposed to an alcohol and smoking environment and must be able to work in such environment. * Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards. Physical Requirements: * Ability to stand for long periods of time without sitting or leaning. * Ability to move around the casino with sense of urgency. What We Offer Perks We Offer You * Generous Bonus Structure * Comprehensive Health Coverage * Retirement Savings with Company Match * Leadership Skills Development & Mentorship Programs * Tuition Reimbursement * Exclusive Discounts on Travel, Services, Goods and Entertainment Life at Live! Individuals chosen to be part of the Live! Team can expect: * To be part of an exciting experience unlike any other in the market. * To be given the power and responsibility to put service and community first. * To come together as a strong team, while valuing and celebrating our diversity. * To be given the tools, resources, and opportunity to grow in their career. * To work hard and have fun. * Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN. * The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency! * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed.

DEPARTMENT: King's Creek Front Desk TITLE: Guest Services Agent REPORTS TO: Front Desk Manager WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia - Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team? JOB DESCRIPTION SUMMARY: The Guest Service Agent represents SDC Properties who provides exceptional owners/guests' service by managing check-ins, check-outs, and inquiries. Responsibilities include handling reservations, processing payments, coordinating room assignments, dispatching maintenance and housekeeping work order requests, and offering information on resort amenities. The role also involves monitoring villas' availability, managing emergency procedures, and ensuring guest satisfaction. Additionally, the agent assists with administrative tasks, maintains a professional environment, and collaborates with management to ensure smooth operations. Strong communication skills and a commitment to service excellence are essential. DUTIES AND RESPONSIBILITIES: Greet and assist owners/guests with check-in, check-out, and general inquiries while exhibiting a positive attitude, friendly demeanor, and professional appearance to all owners/guests, ensuring a high level of guest satisfaction. Provide information on resort amenities, activities, and local attractions to enhance the guest experience. Monitor and update resort systems for room availability and bookings, process payments, and update owners/guests' information in the SPI “property management system”. Address owners/guests' requests, complaints, and concerns promptly, ensuring satisfaction and resolving issues within scope of authority. Coordinate room assignments based on guest preferences and resort standards. Stay up to date on unit statuses and follow up with owners/guests to ensure satisfaction by doing courtesy call. Dispatch maintenance and housekeeping work orders by using HOTSOS system to address owners/guests' needs, facility issues, and update housekeeping reports. Facilitate clear communication between the front desk and other departments to ensure seamless service. Assist with emergency response by coordinating with security, management, and emergency services as needed. Maintain owners/guests' records securely, ensuring confidentiality and compliance with SDC Properties policies. Assist with administrative tasks, including phone calls, emails, and general communication. Ensure a clean and organized front desk area to create a professional guest environment. Collaborate with Front Desk Manager and Supervisors to maintain efficient and accurate operations. Assist other departments, including cleaning the Aquatic Center and distributing pool towels as required. Enforce uniform standards and high service excellence, striving for a 4.7 or higher rating on comments cards and RCI standards. Perform additional duties as assigned by the supervisor to address business needs. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: High School Diploma or GED required. Significant related experience may substitute for education. At least one (1) years of customer service experience. Knowledge of dispatch procedures and resort management systems (e.g., SPI, HOTSOS), preferred. Basic knowledge of vacation ownership, travel exchange companies, resort services, activities, and local attractions to assist guests. Demonstrated knowledge of computers and their various software applications required. Knowledge of standard office practices, procedures, routines, and equipment. Strong attention to detail. Ability to communicate effectively, both verbally and in writing. Ability to establish and maintain effective working relationships with peers, employees, and management. Ability to exhibit excellent guest relations skills. Ability to deal effectively with conflict and manage difficult guest relation situations. Ability to multi-task and effectively perform duties. Ability to accept new and changing responsibilities. OPTIONAL SKILLS A PLUS: Knowledge of Spinnaker Resorts and or the timeshare industry WORKING CONDITIONS AND ENVIRONMENT: Physical Demands: Primary functions require sufficient physical ability and mobility to work in a Guest Services setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 40 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information. Working Conditions: Full time position: varied work schedules to include evening, night, holiday, and weekend hours. Occasional overtime may be required based on business demands and inclement weather. Environment: Work is performed primarily in a fast-paced environment with frequent interruptions. BENEFITS (if eligible) Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules

Night Auditor is handles the requests and transactions of the hotel guests. Generate and distribute reports as required. Responsible for the overall condition of the hotel during the night. Essential Functions Verify each front desk shift's transactions. Post room/suite and tax charges to all guest folios. Process credit card transactions. Finalize transactions completed during the day. Create and/or print required reports. File or transmit reports, as directed. Analyze reports as directed. Verify and prepare registration cards for arriving guests. Prepare folios for departing guests. Know hotel phone system, transfer calls, and take messages for guests, as well as hotel staff. Take, modify, and cancel guest reservations. Verify, balance and review hotel room/suite availability. Check in/out guests. Verify departure dates and offer to make future reservations. Post phone charges, valet charges and other miscellaneous charges to guest accounts. Administer guest payment policies. Responsible for shift cash transactions. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Courteously accommodate special requests of guests and be prepared to answer guest questions regarding local area facilities. Assist setup of complimentary breakfast and coffee availability in lobby, and stock market. Practice safe work habits. Coordinate with other departments to fulfill guest special requests. Communicate hotel facilities and services to guests at check-in. Communicate to your supervisor in writing any and all requests, problems, and/or opportunities that may arise. Notify Housekeeping and Maintenance of any reported problems with suites or grounds. Know and follow hotel emergency procedures. Attend and participate in monthly department meetings During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.

* Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. * Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run. * File credit cards and completed reports. * Assist guests with general services and answer any general questions pertaining to such things as hotel services, shopping, dining and entertainment * Ensure PMS is backed up nightly. * Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures. * Balance accounts to zero as well as all restaurant credit card accounts. * Complete daily revenue report accurately. * Resolve guest complaints and situations that require immediate attention. * Other and all duties, projects, and tasks as assigned.