Night auditor jobs in Rochester, MN - 427 jobs

Job DescriptionBenefits: Competitive salary Employee discounts Opportunity for advancement We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities: Closing reports at the end of each night Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty. Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy. Checking in guests, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Qualifications: Strong computer skills. Exceptional communication skills. Demonstrated excellence in guest service. Ability to multitask with limited supervision Ability to work in a fast-paced environment. Ability to work night week-end shifts Benefits/Perks: All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels $250 referral bonus ($250 for you and $250 for a referred associate) DailyPay: access to your already earned wages before payday

Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

Job Description Key Responsibilities Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals Prepare daily financial reports and ensure all postings are accurate and compliant Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere Respond to guest inquiries about the hotel, local attractions, dining, and transportation Utilize Hilton's OnQ reservation system and PEP platform to manage bookings and ensure data integrity Ensure guest privacy and hotel confidentiality policies are always upheld Proven track record of reliability and ability to work independently overnight Previous hotel front desk or night audit experience preferred Experience with Hilton systems (PEP and OnQ) strongly preferred Strong communication skills and a calm, solution-oriented demeanor Professional appearance and conduct Ability to perform basic math and reconcile financial records accurately Availability to work weekends, holidays, and overnight shifts consistently Perks and Benefits Competitive pay and overnight shift differential Hilton Team Member travel discounts and perks available to employees and their families Team-focused environment where your work truly matters At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we're able to achieve this mission and provide memorable hospitality to our guests. Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun. Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability. Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities. Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests. Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for. Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.

The Night Auditor's primary responsibility is to audit all house and guest accounts to ensure that they balance. The Night Auditor also prepares final reports for management and acts as a third shift Front Desk Associate by providing professional and courteous guest service. SKILLS & KNOWLEDGE: 1. Must have the ability to provide professional and courteous guest service. 2. Must have good time management skills and the ability to work with minimal supervision. 3. Must have good organizational skills, the ability to multitask and strong attention to detail. 4. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. 5. Must have the ability to maintain a positive and professional attitude when handling guest situations. 6. Must have a working knowledge of computers and basic math skills. 7. Customer service experience preferred, but not required. ESSENTIAL FUNCTIONS: 1. Assists all guests in a professional and courteous manner. 2. Performs job duties and responsibilities in a cost effective manner and within budgetary guidelines. 3. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00am the following morning. 4. Completes all credit card transmittals, direct bills, and no show billings for the day. 5. Prepares all daily, monthly, and yearly reports required by the property. 6. May be required to set up and stock the breakfast area. 7. Acts as the manager on duty in the absence of the General Manager and/or Guest Service Manager. 8. Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information. 9. Stays current on hotel accommodations, services and local attractions in order to effectively assist guests. 10. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate. 11. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue. 12. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Night Auditor EOE AA M/F/Vet/Disability Page 2 of 3 13. Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings. 14. Receives and processes telephone and walk-in reservations accurately. 15. Monitors the printer and fax machine to ensure prompt attention is given to documents received. 16. Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues. 17. Maintains the cleanliness of the lobby area and performs laundry duties as needed. 18. Removes snow from hotel main entrance and sidewalks as needed. 19. Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests. 20. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. 21. Performs all other duties as assigned. OTHER CONSIDERATIONS: 1. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions. 2. The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job related instructions and to perform any other job related duties as requested by their supervisor. PHYSICAL DEMANDS ANALYSIS: Summary The Night Auditor works primarily indoors in a temperature controlled environment. This position requires frequent sitting, standing, walking, lifting, carrying, bending and reaching throughout entire shift. Hazards may include, but are not limited to, slipping and tripping, exposure variable temperatures, weather elements, computer terminals and standard cleaning chemicals. Total Rewards This position offers an estimated compensation of at least $17 per hour. The role features a flexible schedule, including nights and weekends. Benefits include Minnesota Earned Sick and Safe Time (MN ESST) and 401(k) opportunities upon meeting eligibility criteria.

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. About the Role: Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments. About You: Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

Country Inn & Suites of Saint Cloud, East is currently seeking an experienced Night Auditor to join their team! The Night Auditor's primary responsibility is to audit all house and guest accounts to ensure that they balance. The Night Auditor also prepares final reports for management and acts as a third shift Front Desk Associate by providing professional and courteous guest service. The position offers an hourly rate of $15.00, with shift scheduled from 11 PM to 7 AM. SKILLS & KNOWLEDGE: Must have the ability to provide professional and courteous guest service. Must have good time management skills and the ability to work with minimal supervision. Must have good organizational skills, the ability to multitask and strong attention to detail. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have the ability to maintain a positive and professional attitude when handling guest situations. Must have a working knowledge of computers and basic math skills. Customer service experience preferred, but not required. ESSENTIAL FUNCTIONS: Assists all guests in a professional and courteous manner. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00am the following morning. Completes all credit card transmittals, direct bills, and no-show billings for the day. Prepares all daily, monthly, and yearly reports required by the property. May be required to set up and stock the breakfast area. Acts as the manager on duty in the absence of the General Manager and/or Guest Service Manager. Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information. Stays current on hotel accommodations, services and local attractions in order to effectively assist guests. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings. Receives and processes telephone and walk-in reservations accurately. Monitors the printer and fax machine to ensure prompt attention is given to documents received. Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues. Maintains the cleanliness of the lobby area and performs laundry duties as needed. Removes snow from hotel main entrance and sidewalks as needed. Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. Performs all other duties as assigned. OTHER CONSIDERATIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions. The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Summary The Night Auditor works primarily indoors in a temperature-controlled environment. This position requires frequent sitting, standing, walking, lifting, carrying, bending and reaching throughout entire shift. Hazards may include, but are not limited to, slipping and tripping, exposure variable temperatures, weather elements, computer terminals and standard cleaning chemicals. Benefits: We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, regular full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family). Pay: $15.00 hourly Job Type: Full- Time Shits/Hours: Sunday-Thursday 11pm-7am Other opportunities are available. Apply today! Candidates offered employment must submit to a background check and drug test. We are an E-Verify participating employer. EOE M/F/Vet/Disability

Benefits: Employee discounts Free uniforms Health insurance Paid time off Training & development Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities: Closing reports at the end of each night Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty. Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy. Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Qualifications: Strong computer skills. Exceptional communication skills. Demonstrated excellence in guest service. Ability to multitask with limited supervision Ability to work in a fast-paced environment. Benefits/Perks: Medical, Dental, and Vision insurance options Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels Opportunities for bonuses $250 referral bonus ($250 for you and $250 for a referred associate) DailyPay: access to your already earned wages before payday We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

*** Hiring Bonus $500 *** Residence Inn by Marriott, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team on evenings and weekends. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. Responsibilities Greet and welcome guests upon arrival and departure Check guests in and out efficiently and accurately Manage reservations via phone, email, and in-person Handle guest inquiries, requests, and complaints promptly and professionally Process payments and manage the cash drawer Provide information about the hotel, available rooms, rates, and amenities Coordinate with housekeeping and maintenance staff to ensure guest satisfaction Maintain a neat and organized front desk area Adhere to all hotel policies, procedures, and safety guidelines Qualifications High school diploma or equivalent Previous experience in a customer service role, preferably in the hospitality industry Proficiency with hotel management software (e.g., OPERA, Protel) is a plus Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work a flexible schedule, including nights, weekends, and holidays Professional appearance and demeanor Ability to stand for extended periods Benefits: Competitive pay Health, dental, and vision insurance Paid time off Opportunities for career advancement and professional development Compensation Range: The compensation for this position is $16.00/hour to $17.00/hour based on qualifications and experience. What we offer: Competitive starting wages Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants

Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Benefits Medical and Dental Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house Explain and provide any promotional items to each guest checking in Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met Cover other areas of hotel as needed Document any guest accidents by completing the accident report form Complete the maintenance log whenever a complaint is reported Maintain all areas of the front desk Take the initiative to greet guests in a friendly and warm manner Other duties as assigned Qualifications High School diploma/GED required Previous experience in hospitality preferred Customer service experience required Experience handling cash, credit card procedures, and use math concepts Attention to detail and organized About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Kahler Inn & Suites, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success. We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring part time positions. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. Responsibilities Greet and welcome guests upon arrival and departure Check guests in and out efficiently and accurately Manage reservations via phone, email, and in-person Handle guest inquiries, requests, and complaints promptly and professionally Process payments and manage the cash drawer Provide information about the hotel, available rooms, rates, and amenities Coordinate with housekeeping and maintenance staff to ensure guest satisfaction Maintain a neat and organized front desk area Adhere to all hotel policies, procedures, and safety guidelines Qualifications High school diploma or equivalent Previous experience in a customer service role, preferably in the hospitality industry Proficiency with hotel management software (e.g., OPERA, Protel) is a plus Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to work a flexible schedule, including nights, weekends, and holidays Professional appearance and demeanor Ability to stand for extended periods Benefits: Competitive pay Health, dental, and vision insurance Paid time off Opportunities for career advancement and professional development Compensation Range: The compensation for this position is $17.00/hour to $17.50/hour based on qualifications and experience. What we offer: Competitive starting wages Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants

1. Enters work place at scheduled time in uniform and ready to begin work. Properly clocks in. 2. Ensures prescribed amount of cash is on hand by counting and recording count. 3. Ensure that pool and other doors have been locked according to company policy, if they have not been, do so. 4. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take messages politely and never give out a room number. 5. Properly check in and out guest. 6. Properly handle reservations. 7. Ensure property management computer procedures are correctly implemented. 8. Properly answer guest questions for directions or other needs. 9. Assist with cleanliness of lobby. 10. Assist in guest satisfaction. 11. Runs night audit daily entering data appropriately into Encompass. 12. Processing of credit cards nightly. 13. Ensure that all wake up calls are set in phone. 14. Check and approve all stay-online charges. 15. Ensures that doors are unlocked at appropriate time. 16. Perform any other duties as requested by supervisor(s).

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned: Responsible for checking customers in and out of hotel rooms through the hotel computer system. Handle incoming phone inquiries and accurately orchestrates the reservations process. Handling customer's questions/concerns/requests/and complaints. Performs the night audit, verifies credit cards, phone charges and payment methods. Balance end-of-shift work and cash drawer. Can demonstrate understanding of the procedures of the Hotel's Emergency Response Plan. Adhere to guest room key control procedures. Adhere to credit policies and procedures, including credit card authorization, direct bill accounts, check-cashing, cash-payment, etc. Balance, investigate, analyze and correct any out-of-balance accounts accurately. Prepare reports as required. Process guest payments and check-outs within hotel and company policies and procedures. Ensures proper department uniform, appearance and grooming standards are followed. Attends all company required training and meetings. Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines. Adheres to all safety guidelines. Meets company attendance requirements. Must be able to work nights, weekends and holiday. SUPERVISORY RESPONSIBILITIES - None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. NOTE: Our operations functions seven (7) days a week and twenty four (24) hours per day. All employees must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. EDUCATION and/or EXPERIENCE Essential: High School graduate or equivalent College degree, Accounting major preferred CERTIFICATES, LICENSES, REGISTRATIONS Must obtain and maintain an Iowa Racing and Gaming Commission license. LANGUAGE SKILLS Must be able to effectively communicate in English Ability to provide legible communication MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. COMPUTER SKILLS Must have Microsoft Office experience and basic computer skills.

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. The targeted hiring range for this position is $13.93 - $17.83 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process. Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security. Job Description As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day's business. Essential Duties: Anticipate and respond to guest needs and questions in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests. Drive sales and maximize revenue by up-selling rooms and amenities. Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations. Monitor room availability, follow restrictions, and all booking policies and procedures. Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Knowledgeable of hotel emergency procedures. Verify Room Cards and Balance Room Folio's. Responsible for processing of the Hotel's Day Closing activities and processes, Process and distribution of the Daily Report. Provide Security walk-through's along with locking and unlocking of the outside doors. Processing of Gift Cards and mailing out to guests as needed. Compiles records and reports. Qualifications One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System. Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual. Additional Information The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact ********************************* or call ************. Please view Equal Employment Opportunity Posters provided by OFCCP at ************************************************************** All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Description The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns•Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers•Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

BENEFITS Medical Dental Vision Pet Insurance Employer paid Life/STD/LTD Fully vested 401k Employee Assistance Program PTO Holiday Pay (Hourly) Recognition Program Volunteer Initiatives Marriott Hotel Travel Discounts Tuition Reimbursement Program POSITION OVERVIEW The Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction. DUTIES AND RESPONSIBILITIES Perform all Front Office assigned functions to prepare and execute the ideal experience to guests. Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and regardless of time of day. Responsible for the check-in/check-out of all guests. Maintain the highest quality database of guest history, preferences, and information. Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures. Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction. Be knowledgeable of the Hotel and surrounding area. Stay current with hotel procedures by attending each pre-shift and departmental meeting set. Ensure standards are maintained at the highest level. Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores. Maintain confidentiality of guest information and pertinent hotel data. Keep work area and public areas neat and tidy at all times. Maintain a professional and personable appearance at all times, according to hotel standards. Successfully achieve the hotel's core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver. All other duties as requested. Qualifications QUALIFICATIONS Minimum two years' experience in a Guest Services position with a full-service hotel. Must have High School diploma or the equivalent. Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement. Ability to work effectively with co-workers as part of a team and with minimal supervision. Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms. Good reading, writing, and oral proficiency in the English language. Flexibility to work a varied schedule, which may include weekends and holidays. Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance. Ability to stand and for entire shift. Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.