Night Auditor
Night auditor job in Saint Pete Beach, FL
Property Description
The Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxury and elegance. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are ample opportunities for career growth and advancement. Our resort offers stunning oceanfront views, upscale amenities, and a prestigious reputation, creating a truly exceptional work environment. As a member of The Don CeSar team, you'll have the chance to provide unparalleled service to our esteemed guests, work in a supportive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable memories for our guests and become a valued member of our team at The Don CeSar!
Overview
Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.
Summary:
Perform front desk duties such as guest check-ins and check-outs during the night shift
Process guest payments and maintain accurate records
Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
Assist guests with inquiries, requests, and any issues that may arise during the night
Ensure the safety and security of the hotel premises during overnight hours
Provide exceptional customer service and create a welcoming and positive atmosphere for guests
Collaborate with other departments to address guest needs and ensure a seamless guest experience
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.
Qualifications
Prior cash handling experience necessary
High school diploma or equivalent required
1-2 years of experience as a Night Auditor or in a similar role preferred
Strong attention to detail and ability to multitask
Excellent communication and problem-solving skills
Read, write and speak English fluently
Ability to work independently with minimal supervision
Strong computer skills
Ability to work flexible hours including overnights, weekends, and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Auto-ApplyNight Auditor
Night auditor job in Tampa, FL
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of property management system and manual procedures.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
• Answer telephone within three rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
• Be familiar with all hotel packages, promotions, prices and rates to best service guests.
• Possess a complete working knowledge of PMS, POS, call accounting and movie systems.
• Correct errors or list discrepancies for adjustment.
• Compute percentages and totals and compare results with recorded entries.
• Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
• Analyses data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
• Run final trial balance to post rooms and close day.
• Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
• Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required
• Transmit credit card vouchers electronically via modem to authorized vendors.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Auto-ApplyNight Auditor - Marriott Tampa Westshore
Night auditor job in Tampa, FL
Job Title: Night Auditor Department: Front Office Reports To: Front Office Manager The Night Auditor at Marriott Tampa Westshore is responsible for ensuring smooth and efficient operations during the overnight shift. This position performs a combination of front desk duties, guest service responsibilities, and accounting tasks related to hotel revenue. The Night Auditor will maintain accurate financial records, assist guests with their needs, complete the nightly RRA (Room Rate Analysis), prepare the flash report, conduct a night walk of the property, and ensure the hotel's operations run seamlessly during overnight hours.
Key Responsibilities:
* Guest Service & Front Desk Operations:
* Greet and assist guests with check-in/check-out procedures.
* Address and resolve any guest concerns, issues, or inquiries promptly and professionally.
* Provide exceptional customer service by offering information about hotel amenities, services, and local attractions.
* Monitor guest arrivals and departures throughout the shift, ensuring all necessary accommodations are met.
* Night Audit & Accounting Responsibilities:
* Perform end-of-day procedures and ensure the correct balancing of all hotel revenue, including room charges, taxes, and additional guest services.
* Review and post guest charges, adjustments, and room rates in the hotel's Property Management System (PMS).
* Complete the nightly Room Rate Analysis (RRA) and ensure that room rates are in line with the hotel's pricing strategy.
* Prepare the flash report, summarizing all revenue from the hotel, including room revenue, food & beverage, and any other departmental revenue.
* Reconcile the cash drawers, credit card transactions, and check out guests at the close of business.
* Ensure all financial transactions are recorded accurately and posted in a timely manner.
* Safety and Security:
* Perform a night walk of the hotel to ensure all areas are secure, including public spaces, back-of-house areas, and guest rooms.
* Report any safety or security concerns immediately to the appropriate department or manager.
* Ensure that the hotel's security procedures are followed during the overnight shift.
* Monitor CCTV systems and report any security concerns or incidents to the appropriate department.
* Communication & Collaboration:
* Communicate effectively with other departments, including housekeeping, maintenance, and management.
* Maintain a thorough understanding of hotel operations and share relevant information with the morning shift team.
* Report any unusual occurrences or issues to the Front Office Manager or other hotel management.
* Miscellaneous:
* Handle administrative duties as needed (filing, printing reports, and preparing guest folios).
* Ensure that the front desk area is kept neat and organized at all times.
* Assist with any other duties or special projects as assigned by management.
Qualifications:
* High school diploma or equivalent required; associate's or bachelor's degree in hospitality or related field preferred.
* Previous hotel or customer service experience preferred.
* Experience with hotel Property Management Systems (PMS) preferred.
* Experience with nightly room rate analysis (RRA) and revenue reports is preferred.
* Strong communication and interpersonal skills.
* Ability to work independently and handle multiple tasks efficiently.
* Detail-oriented with excellent organizational and time-management skills.
* Ability to work the overnight shift (typically 11:00 PM to 7:00 AM).
* Basic accounting skills and proficiency with Microsoft Office applications (Excel, Word).
* Must be able to handle cash and credit card transactions securely.
* Ability to maintain professionalism in stressful situations.
Physical Requirements:
* Ability to lift up to 25 pounds.
* Ability to stand or sit for long periods during the shift.
* Must be able to work overnight shifts, weekends, and holidays as needed.
Night Auditor
Night auditor job in Clearwater, FL
We are looking to add a Night Auditor to our team. This position is for someone who thrives while others sleep, is comfortable owning guest opportunities and enjoys working when it's quiet. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Free Associate Parking
Free Meal for every shift worked
Employer Provided Uniforms
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Posts room charges and taxes to guest accounts
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
Transfer charges and deposits to master accounts
Checks to see that all charges are assigned to the appropriate departments
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing
Prints up and files reservations for the next business day
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Monitors the current status of coupon, discount, and other promotional programs
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Prepare of End of day procedure
Follow the End of Day / Night Audit Checklist (Must Read !)
Balance the day's charges, making corrections as necessary
Performs wake-up calls
Run end of day process in property management software (PMS)
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Qualifications:
Understand principles of auditing, balancing, and closing out accounts
Knows how to operate PMS, PC's, and other front office equipments
Must have complete knowledge of emergency procedures
High school diploma or GED
Previous experience is a plus
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Auto-ApplyNight Auditor
Night auditor job in Clearwater, FL
As a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role.
Essential Functions
Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
Reconcile and complete all daily front desk agents' work.
Run find trial balance to post rooms and close day.
Run accounts receivable reports.
Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Perform duties of front desk agent as assigned.
Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Handle emergency situations, ensuring the safety and security of guests and associates.
Maintain safety standards for front office associates in accordance with company policy.
Ability to provide professional communication with internal and external guests.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
Tend to guests' complaints, questions, and provide exceptional customer service.
Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow all cleanliness standards to ensure guests' satisfaction.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
Follow safety and security procedures.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.
Skills and Abilities
Understand the mission, vision, and goals of the hotel
Must be able to prioritize and work efficiently with limited supervision
Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace
Requires good communication skills, both verbal and written
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to lift up to 75 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 50 lbs
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
Strong team player, able to partner with management and other employees in a professional manner
Job Qualifications/Requirements
Education: High School Diploma or GED equivalence required
Experience: Minimum 1 year experience in a similar role; hotel experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer.⯠All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.⯠If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.â¯â¯â¯
KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
Night Auditor
Night auditor job in Saint Petersburg, FL
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyNight Audit - Hyatt Place Sarasota
Night auditor job in Sarasota, FL
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Knowledge of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Knowledge of guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge of the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
Deliver express checkouts and newspapers. Inspect conference rooms and common areas to ensure cleanliness
Perform security walks of both hotel and parking lot
Investigate and address noise/party issues
Set up, prepare, and maintain breakfast area
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES:
Computer software skills
Communication both verbal and written
Dependable and customer focus
Time management and problem solving skills
Strong leadership abilities
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
1-2 years of hotel experience is a plus
ADDITIONAL ELIGIBILITY QUALIFICATIONS Valid driver's license and safe driving record - satisfactory criminal background screening required - professional references SUPERVISORY RESPONSBILITY This position doesn't manage any staff members. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Night Audit - The Hotel Zamora
Night auditor job in Saint Petersburg, FL
Job Description
The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Night Audit. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.
Schedule: We are currently seeking a part-time and full-time night audit to join our team.
Essential Functions
Registers guests to the hotel, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers the telephone in a timely and professional manner
Addresses guest complaints, problems and/or requests in friendly and professional manner
Ensures that all matters are resolved or addressed with the proper department head
Have an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests' accounts at the time of registration and at checkout
Processes all Retail transactions for the guest
Issues luggage claims and check guest luggage when requested
Manages nightly hotel operations
Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
Posts any transactions needed
Performs end-of day procedures
Produces daily reports for departments and department heads
Compiles and run statistical reports for all departments and transfer information to our Accounting department
Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Performs duties of Guest Services Agent
Completes other duties as assigned
Minimum Requirements
High School or equivalent education required. Bachelor's Degree preferred
One to two years of general hospitality experience strongly preferred in front office or accounting.
Ability to communicate effectively and follow directions in a multi-lingual environment
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Able to organize, plan ahead and manage workload
Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Basic accounting concepts, the ability to operate Microsoft Office programs and the internet
Extensive knowledge of the hotel, its services, and facilities
Ensure compliance with federal, state and local laws regarding health and safety services
Front Desk Agent
Night auditor job in Saint Petersburg, FL
Job Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits
Medical benefits after 60 days of employment
PTO and Holiday Pay
401K after one year of employment
Employee Appreciation Program
Employee Lunches
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
FOSSE experience strongly preferred
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Customer service experience
Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyPart-Time Luxury Residential Front Desk Agent
Night auditor job in Sarasota, FL
[For best results, please ensure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
APPLY HERE- *******************************************************************************************************************
This is a part-time position with a pay rate of $20 per hour.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, and residents and guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as realtor, potential home buyer/renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are a must!
APPLY HERE- *******************************************************************************************************************
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
APPLY HERE- *******************************************************************************************************************
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, the position pays $20 per hour. Historically, it pays $17 per hour.
Front Desk Agent
Night auditor job in Riverview, FL
Starting Pay: $16.50 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.
Job Description
As the Front Desk Agent, you will:
Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bellhop.
Date stamps, sorts, and racks incoming mail and messages.
Transmits and receives telephone messages.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests' accounts.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to ledger.
Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
Nightly bucket checks
Able to listen and find solutions to guests problems
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
Must be able to lift up to 15lbs
Must be able to stand for long periods of time
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Excellent customer service skills
Additional Information
Why Westgate?
Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Night Auditor | Madeira Beach Courtyard
Night auditor job in Madeira Beach, FL
Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.
Responsibilities
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Auto-ApplyFront Desk - Townplace Suites, Bradenton West
Night auditor job in Bradenton, FL
Job Description
The TownPlace Suites in Bradenton, FL is currently seeking friendly individuals who enjoy providing excellent guest service.
The Front Desk Associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Marriott Fosse experience is preferred, but not required.
This is a full-time position that will work weekdays, evenings and weekends between 7am-3pm and/or 3pm-11pm shifts. We offer flexible hours, competitive pay, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to full-time associates after eligibility requirements have been met.
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
Front Desk
Night auditor job in Sarasota, FL
Join Our Team Today!
Lodgco Hospitality is currently seeking experienced Front Desk Agents, to assist with hotel guest service operations at the Hyatt Place -Sarasota. Bradenton Airport! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
Seeking candidates who have flexible schedule and availability to work weekends!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit **************
Auto-ApplyFront desk agent (3-11 shift Weekends required)
Night auditor job in Sarasota, FL
The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers.
Position Type and Expected Hours of Work
This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.
Essential Job Functions
· Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
· Handle check-ins and check-outs in a friendly, efficient and courteous manner.
· Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
· Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
· Ensure delivery of packages, mail and messages as needed to guests.
· Follow all Lexima/Brand credit policies.
· Be aware of all rates, packages, and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
· Fully understand and be able to operate all relevant aspects of the front desk computer system.
· Focus on his/her role in contributing to guest satisfaction surveys.
· Demonstrate appropriate phone skills.
· Use Lexima/brand selling guidelines as part of the inquiry call process.
· Consistently perform above average in the mystery call process.
· Follow up on all wait list reservations.
· Manage suite inventory.
· Complete shift responsibility checklist.
· Keep front office area clean and organized.
· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
· Participate in all-employee meetings, events and other functions required by management.
· Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
· Develop full understanding of hotel amenities and services.
· Understand emergency procedures and be prepared to help when necessary.
· Operate radios efficiently and professionally in communicating with the hotel staff.
· Ensure correct and accurate cash handling while at the front desk.
· Use proper radio etiquette when communicating with other employees.
· Perform any other duties as requested by management.
Work Environment
This position will be located at a hotel and primarily work behind a desk and in public spaces.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
· Occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
· Ability to stand during the entire 8-hour shift.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.
Travel
No travel is expected for this position. Travel for annual training and conferences may be required.
Required Education and Experience
· High school diploma or equivalent required.
· A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
· Previous hospitality experience preferred.
· Knowledge of accounting principles.
· Experience handling cash, accounting procedures and general administrative tasks.
· Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
· Effective oral and written communication skills.
· Must have a valid driver's license.
· Must be fluent in English.
E-Verify
Lexima participates in E-Verify for every employee.
EEO Statement
Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Front Desk Agent
Night auditor job in Safety Harbor, FL
The purpose and objective of this position is to assist in the coordination and operation of the Front Office to ensure that all guests' needs are met. This position is responsible for communicating with guests who wish to use our facilities and/or stay in the hotel. The Front Desk staff is responsible for establishing a good working relationship between department heads, supervisors and employees of the Resort in order to ensure that the needs of the guests are responded to promptly and efficiently.
DUTIES & RESPONSIBILITIES:
Responsible for greeting and assisting every guest upon their arrival and departure.
Responsible for checking guests in and out of the hotel in an efficient and hospitable manner using approved computer systems.
Responsible for providing courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
Responsible for maintaining a cash bank issued to the individual employee. Ensuring that all cash drops and nightly paperwork are completed fully and promptly and that the bank level is maintained to be able to give change to guests upon request.
Responsible for answering all incoming calls from outside and internal phone lines in a courteous manner and ensuring the caller is directed to the proper person or department.
Responsible for answering all guest inquiries and following up with the guest to ensure a satisfactory resolution.
Must have an enthusiastic, pleasing and helpful attitude toward each guest and fellow employees.
Responsible for being professionally groomed in prescribed uniform including nametag, close-toe shoes and access to bank on each scheduled shift.
Responsible to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other resort services, directions to local attractions or function rooms, car rentals, airline shuttle service, taxi service, etc.
Responsible for giving out and sharing with resort guest's pertinent information about the resort and its services and informs guests at every opportunity.
Responsible for complying with all Safety Harbor Resort and Spa policies and procedures.
Responsible for knowing daily event schedules and has ability to direct guests to functions.
Responsible for keeping up to date with spa services and room packages to be able to share with guests. Also, must be able to book room rate/packages in hotel pms system.
Responsible for reporting to the front desk on time and in full uniform for scheduled shift.
Responsible for booking walk-in and phone in reservations using PMS system.
Required to be visible and available to the guests at all times.
Responsible for attending all required meetings.
Responsible for properly keeping all logs current. This includes the Guest Call Back log, Room Move log, Food & Beverage promo log, etc. This log is located and must be kept at the front desk or PBX phone area at all times.
Responsible for recording all wake-up calls properly. Also, giving courteous, friendly and prompt wake-up calls at all recorded times.
Responsible for assisting guests with any special needs assistance, such as obtaining wheelchair.
Responsible for routing all incoming faxes to proper department or guests in a timely manner.
Responsible for assisting guests in business center.
Responsible for issuing and returning safety deposit boxes to guests as needed.
Responsible for making reservations, appointments and arranging for transportation for guests as needed.
Responsible for reporting any safety concerns to appropriate manager/supervisor.
REQUIREMENTS AND QUALIFICATIONS:
MUST HAVE PREVIOUS HOTEL EXPERIENCE.
Must be able to work a flexible schedule, nights, weekends and holidays.
Must have strong guest service skills.
Must be able to read, write and communicate in the English language.
Must be able to lift and carry a minimum of 15 lbs.
Must be able to stand on feet for long periods.
Must be able to work in and with groups of different cultures and backgrounds.
Must be able to work with multiple computer systems for long periods.
Must be a team player.
Must be able to walk, run, bend, stoop, reach and stand.
Must be able to work in a fast-paced environment.
Must be able to remain calm and guest services orientated during heavy check-in and checkout periods.
Must be able to walk length of resort continuously throughout the scheduled daily shift.
Must be able to work on a computer for long periods of time.
Front Desk Agent
Night auditor job in Nokomis, FL
Join Our Team Today! Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
Ability to learn quickly and work in a fast-paced position with constant guest interaction
Excellent communication, both verbal and written
Strong computer skills and phone etiquette
Must be able to multi-task
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
Career development & training
Day-1 benefits
Paid time off
Team member discounts
401(k) with company match
And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
To learn more about our growing company, please visit **************
Auto-ApplyTRAINER - FRONT DESK AGENT
Night auditor job in Tampa, FL
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.
Our Commitment to Service:
We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Appearance:
How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
Responsibilities
This position is responsible for performing training-related functions for their position & department, as well as standard Front Desk Agent duties.
Essential duties include, but are not limited to:
* Performing training-related functions, which can include new hire/transfer department orientation, position training and any additional training, as needed
* Provide training focused on Forbes standards of service
* Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
* Settles account balances of departing guests by accepting payment and handling cash drawer
* Investigates and resolves general billing discrepancies
* Ability to problem solve with little assistance on guest issues
* Work with other departments to make guest experience unique to the individual
* Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
* Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
* Promotes positive public/employee relations at all times
* Anticipates guests' needs and responds to requests and concerns to ensure guest satisfaction
* Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed
* Other duties as assigned
Qualifications
* High school diploma or general education degree (GED) is required
* Minimal 1 year hotel experience at 4-diamond property
* Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
* Must have exceptional phone etiquette
* Must be able to work standing for long periods of time
* Must be technologically savvy and be able to operate and enter information into a computer
* Must possess basic math skills necessary to accurately calculate and process guest payments
* Must be able to follow procedures in standard situations in which specific steps are involved
* Able to exercise judgment on an independent basis
* Be articulate and possess a professional appearance and demeanor
Work Environment:
* Duties and responsibilities are typically performed in a restaurant in a fast-paced environment, with constant exposure to general public and excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
* Must be able to work at a fast pace and in stressful situations.
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
* -
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
* Credit Check
* Criminal Background Check
* Drug Screen
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Auto-ApplyNight Auditor
Night auditor job in Clearwater, FL
Job Description
We are looking to add a Night Auditor to our team. This position is for someone who thrives while others sleep, is comfortable owning guest opportunities and enjoys working when it's quiet. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Free Associate Parking
Free Meal for every shift worked
Employer Provided Uniforms
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Posts room charges and taxes to guest accounts
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
Transfer charges and deposits to master accounts
Checks to see that all charges are assigned to the appropriate departments
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing
Prints up and files reservations for the next business day
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Monitors the current status of coupon, discount, and other promotional programs
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy
Record, store, access, and/or analyze computerized financial information
Prepare of End of day procedure
Follow the End of Day / Night Audit Checklist (Must Read !)
Balance the day's charges, making corrections as necessary
Performs wake-up calls
Run end of day process in property management software (PMS)
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Qualifications:
Understand principles of auditing, balancing, and closing out accounts
Knows how to operate PMS, PC's, and other front office equipments
Must have complete knowledge of emergency procedures
High school diploma or GED
Previous experience is a plus
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
AGENT I - FRONT DESK
Night auditor job in Tampa, FL
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore.
Our Commitment to Service:
We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Appearance:
How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
Responsibilities
The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience
Essential duties include, but are not limited to:
* Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
* Settles account balances of departing guests by accepting payment and handling cash drawer
* Investigates and resolves general billing discrepancies
* Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
* Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
* Promotes positive public/employee relations at all times
* Anticipates guests' needs and responds to requests and concerns to ensure guest satisfaction
* Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed
Qualifications
* High school diploma or general education degree (GED) is required
* 6 months of Front Desk/Hotel Operations experience
* Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
* Must have exceptional phone etiquette
* Must be able to work standing for long periods of time
* Must be technologically savvy and be able to operate and enter information into a computer
* Must possess basic math skills necessary to accurately calculate and process guest payments
* Must be able to follow procedures in standard situations in which specific steps are involved
Work Environment:
* Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
* Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
* Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
* Credit Check
* Criminal Background Check
* Drug Screen
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#gotoworkhappy
Auto-Apply