Night auditor jobs in Sammamish, WA

The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. Perks & Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Residential housing discount after 1 year of continuous employment What Will You Do? Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Works harmoniously and professionally with co-workers and supervisors. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Complies with Work Rules and Standards of Conduct. Monitors house accounts, adjusting weekly and balancing forward daily. Sorts shift work balancing adjustments, and charges making all necessary corrections. Maintains all necessary system backups daily (PMS, merchant interfaces, etc). Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly. Performs other duties as required. What You Bring: High School Diploma Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Excellent customer service orientation and excellent interpersonal skills Excellent oral and written communication skills Flexible scheduled that may include holidays and weekend and any day of the week Must have excellent attention to detail, and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Must have the ability to understand guest's service needs. Proven ability to work cohesively with co-workers as part of a team. Work with minimal supervision. Ability to maintain confidentiality of guest information and pertinent hotel data. Flexible scheduled that may include holidays and weekend and any day of the week Salary Range: $26-27/hour About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

City, State:Seattle, Washington Title: Guest Services Agent FLSA: Non-Exempt Status: Part-time Reports to: Guest Services Manager Pay Range: $21.50/hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-11-17 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Courtyard Seattle North Everett, WA Overview Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Review daily transactions and checklists for completion and accuracy. Ensure all guests are served promptly and courteously. Apply problem solving skills to resolve guest issues to their satisfaction. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Ensure emergency notification procedures are followed in the event of issues taking place overnight. Communicate effectively between all shifts and departments. Qualifications Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.

$22.00 per hour The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position. Ensuring accurate and timely recording and reporting of all property receipts Following cash handling procedures as outlined by the accounting department Collecting payment at check out and provides change for guests as needed Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills Preparing all computer systems for the following day Ensuring accurate and timely backup of files / tapes are maintained on a daily basis Preparing, balances, posts, and distributes all necessary reports on a daily basis Interacting with all in a professional manner, assisting other departments with necessary information Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirement/Skills Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment Experience in Opera system preferred Proficient in math with ability to make accurate mathematical calculations Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator Strong verbal, written and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Must be available to work over night Ability to work a flexible schedule including , holidays, and weekends Working knowledge of computer and math skills. Physical Demands Ability to stand, stoop or bend for entire shift Ability to lift up to 20 pounds Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business. Our corporate office locations: North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail. Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail. Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown. Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role. Choice's Cultural Values Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity Choice's Leadership Principles Act with Intention | Lead with Authenticity | Grow & Deliver

Hotel Night Auditor /Overnight Shift /Front Desk Agent Isn't it time to work somewhere you love that is fun, exciting, and rewarding? We are one of the best service hotel operating companies in the area. We are not only proud of where we work, but this place is like a family and we definitely know how to have fun. Our hotel has an opening with the front desk and we are looking for the best candidate. This position is 4 days a week, with 10-hour shifts, and has a flexible schedule. Front desk agents represent the hotel to the guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. This job has great upward potential, benefits, monthly bonuses, 401(k), and the opportunity to cross-train in other departments, and competitive pay increases based on performance. Paid Vacation time and sick pay. Maintains an inventory of vacancies, reservations, and room assignments. Possesses a working knowledge of the reservations department Knows room locations, types of rooms available, and room rates Registers arriving guests and assigns rooms Coordinates guest room maintenance work with the engineering and maintenance division Takes same-day reservations and future reservations when necessary. Knows cancellation procedures Uses persuasive selling techniques to sell rooms and to promote other services of the hotel Process laundry (wash, dry, fold) to re-stock for the next housekeeping day Reports any unusual occurrences or requests to the manager Manages and resolves all guest complaints in a professional and courteous manner Processes guest check-outs and handles monetary transactions Maintains a high level of professional appearance and demeanor Team oriented establishment Performs other duties as assigned Flexible shifts 4 nights 10-hour shifts Night Auditor experience a plus Able to work overnight Reliable transportation High school diploma Able to lift up to 50 lbs. Customer Service Valid driver License Flexible hours Hotel experience Smiling face

Job DescriptionBenefits: Bonus based on performance Company parties Employee discounts Opportunity for advancement We are seeking a reliable and detail-oriented Night Auditor to join our front desk team. This overnight position is ideal for individuals who enjoy working independently in a quiet environment, ensuring our guests receive exceptional service during nighttime hours. Key Responsibilities Guest Services: Provide courteous check-in and check-out services for late-arriving and early-departing guests Handle guest inquiries, complaints, and requests with professionalism Assist with room assignments and upgrades when available Monitor building security and guest safety throughout the night Respond to emergencies and coordinate with appropriate personnel Security patrol Audit & Financial Duties: Complete daily audit procedures and reconcile all front desk transactions Balance cash drawers and prepare deposit summaries Run and review daily revenue reports Verify room rates, taxes, and posting accuracy Process credit card batches and resolve payment discrepancies Prepare morning reports for management review Administrative Tasks: Update guest folios and resolve billing questions Process group reservations and rooming lists Maintain accurate guest registration records Handle phone calls and take messages for other departments Monitor and respond to online reviews and reservation platforms Property Management: Conduct security walks of the property perimeter and common areas Monitor surveillance systems and report any unusual activity Coordinate with housekeeping for late check-outs and early arrivals Ensure lobby and front desk areas remain clean and presentable Assist with maintenance issues and emergency repairs Required Qualifications High school diploma or equivalent Previous hotel or customer service experience preferred Strong attention to detail and accuracy with numbers Excellent communication and problem-solving skills Ability to work independently with minimal supervision Proficiency with computers and hotel management software Must be able to lift up to 25 pounds occasionally Reliable transportation for the overnight shift Preferred Qualifications Experience with Cloudbeds or similar property management systems Previous night audit or accounting experience Bilingual capabilities (Spanish/English) CPR/First Aid certification

About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. About the Role: Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments. About You: Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

Join the Bellevue Club and Hotel team. As the premier athletic and social club on Seattle's Eastside, the Bellevue Club is a gathering place for the Northwest's most celebrated and visionary citizens. Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Bellevue Club Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings. At The Bellevue Club Hotel, our Front Desk Team goes beyond just assisting our guests and Members during arrival and departure. Instead, we want to exceed expectations and provide a level of service that aligns with the luxury service our guests are accustomed to. As one of the first points of contact at The Bellevue Club Hotel, a warm welcome and an ability to put guests' mind at ease is crucial. Often being one of the last Team Members that a guest encounters, you will also need to make their final interaction on property memorable. We Offer: Pay range: $24-$24 per hour FREE Medical, Dental, Vision benefits after 60 days 401(k) plan with a generous employer match Free access to Club facilities and amenities Complementary group fitness classes Discounts at Club restaurants, Spa services and products Opportunities for advancement in other roles within the Bellevue Club Employee Recognition Training and Development A luxurious, recently remodeled hotel and cutting-edge fitness facility A unique, thriving, fun and busy environment. Free parking and other great perks! As a Front Desk Agent, you will: Check guests in and out of the Bellevue Club Hotel using Opera Property Management System. Process credit card information, cash and direct billing payments as required. Answer the Bellevue Club Hotel front office and reservation telephones. Provide information to prospective guests regarding room rates, room availability, corporate accounts, and services offered by the Bellevue Club Hotel. Create and modify room reservations using Opera PMS. Input and/or update reservation information in the computer and properly code all reservations. Process room reservation requests via phone, email and walk-in traffic. Receive and action guest room inquiries via property computer system, including messaging of guests to gauge their satisfaction level throughout stay. Coordinate with Housekeeping and Guest Services staff to accommodate guest requests. Use guest history to record guest membership numbers and ensure that all input information is correct. Update data on repeat guests. Constant evolving knowledge of all hotel room types, features of rooms, Bellevue Club facilities and the Bellevue/Eastside area. Maintain and update information regarding Hotel facilities, hours of operation, key personnel, special activities and functions in the Hotel and Club. Utilize this information to answer guest and member questions about the Bellevue Club and Hotel. Answer inquiries from Hotel guests, Club members, other hotel properties, travel agents, and general public pertaining to Hotel policies and services. Effectively and consistently follow standards of operation and service as established by the Bellevue Club management. Prior hotel experience is preferred, but not required. A passion for exceeding guest expectations, a desire to provide excellence in guest service and an acute attention to detail is a must. We want Team Members with a positive attitude, instinctually come from a place of “yes we can” and looking for a fun culture to grow their hospitality careers. Candidates must have full availability, including weekends, evenings, and holidays. How to Apply: If you are looking for a fun, professional yet casual atmosphere and a great work environment, apply today! *This organization Participates in E-Verify/Esta Organizacion Participa en E-Verify. *Bellevue Club | Hotel is an Equal Opportunity Employer.

At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you. What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties-because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together! POSITION SUMMARY: The Night Auditor at one of Oxford's luxury or boutique-style hotels is responsible for overseeing overnight front desk operations, balancing daily financial transactions, maintaining security, and delivering outstanding guest service. This role ensures the accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours. The Night Auditor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Administration (60%): Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments Complete all reports generated by RoomKey and distribute them to appropriate departments Ensure direct billings are posted to the general ledger timely, including meeting room charges Perform full system backups and assign wake-up calls Performs accurate month-end processing, reporting any discrepancies to the property management team Maintain awareness of room inventory at all times Enforce hotel policies regarding guest behavior, noise levels, and access control reporting guest incidents to the property management team Accurately count and manage bank transactions, reporting any discrepancies to management Run audit reports/journals from the front office system, Point of Sale, and the computer Make corrections and adjustments and handle all computer problems that might occur throughout the shift Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations Verify and schedule any requested Valet and transportation needs Prepare any VIP arrival arrangements ahead of time, communicating needs at shift change Enter all maintenance issues and requests into the maintenance tracking system Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Guest Services (30%): Welcome guests with a polished and professional demeanor, ensuring a smooth check-in and check-out process. Provide detailed information about the hotel, its amenities, and expert-level local recommendations Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times Serve as the primary point of contact for guest inquiries and concerns overnight to Ensure that Four-Diamond service is offered at all times Register guests, verify registration details, and manage key control Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business Remain available to guests at all times at the front desk Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards Promptly answer the telephone using positive and clear communication. Input messages into the computer. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag Be knowledgeable about and able to respond to emergency situations Other (10%): Complete a daily activity log with pertinent shift information for co-workers and leadership team Adhere to attendance policies and maintain regular availability for scheduled shifts May be required to train on other shifts for coverage as needed May participate in the drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. CORE SKILLS AND VALUES: Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure Company Character: Supports company vision and values Customer Focus: Builds positive and fruitful customer relationships Detail Orientation: Is accurate and methodical with details and/or numbers Ethics Integrity Values: Ably builds trust and is widely trusted Interpersonal Communication: Relates well with people verbally and in written form Stress Management: Functions well under stress Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive PREFERRED EDUCATION & EXPERIENCE: High School Diploma or GED preferred Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided Familiarity with basic computer applications such as Microsoft Office is advantageous Any previous experience in a front desk, reception, or related role is a plus but not mandatory JOB REQUIREMENTS Proof of eligibility to work in the United States Reliable transportation to and from work Ability to work a flexible schedule including evening, weekends and holidays Regular and reliable attendance PHYSICAL REQUIREMENTS Must be able to stand on feet throughout work hours Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.

Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown/Seattle Center is looking to hire a Night Auditor. If you think you'd be a great addition to our team, please apply! Benefits: Medical, dental, and vision offered after qualification period Competitive performance bonuses - potential for up to $600 monthly 401k with match offered after qualification period Employee discounts at Marriott Hotels worldwide Commuter benefits offered Seattle Paid Safe Sick Leave Vacation time accrued based on hours worked Overtime pay for holidays worked - 10 holidays per year Free parking Job Duties: Provide exceptional guest service to all hotel guests Greet and check guests into and out of the hotel Handle all guest requests and/or concerns in a professional and courteous manner Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy Run all necessary night audit reports Must be flexible in schedule: Positions could be mornings or nights, including Weekends and Holidays Answer phones Job Requirements: Must be able to stand for extended periods of time Be outgoing and friendly Prior customer service experience is preferred

EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! The Hilton Motif Seattle is looking for its next Front Desk Agent to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions. This sleek urban style hotel features amenities including a vibrant award-winning restaurant offering an extensive outdoor patio with sweeping city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms. Come join the Hilton Motif Team, where you will find an award-winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team! The ideal candidate should have at least one year of customer service experience and minimum 6 months of hotel front desk experience, with schedule flexibility. Shift Pattern\: Full-Time Shifts\: AM/PM shifts, weekends, and holidays required Hourly Range\: $23.50 per hour - $24.00 per hour (based on applicable and specialized experience and location) The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical Insurance Coverage - for you and your family (when you avg 80+ hours a month). Vision, dental, life and disability insurance Mental Health Resources Best-in-Class Paid Time Off (PTO) - you will accrue up to 18 days/144 hours in the first year Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate). Go Hilton travel discount program\: 110 nights of discounted travel per calendar year Matching 401(k) Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay Other Compensation Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Front Office Upselling Incentive Program - Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 15% commission pay out. Complimentary meals in the cafeteria while on shift Commuter Benefit - Unlimited city and county public transit for only $20/mo. What will I be doing? As a Front Desk Clerk, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist Front Office leadership with the checking in and checking out of guests. Respond to guest inquiries and in a timely, friendly, and efficient manner. Provide driving and/or walking directions to guests to local destinations. Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions. Assist fellow team members and other departments wherever necessary to maintain positive working relationships. Provide or obtain accurate information.

_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place. At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape. **Your day to day** **As the Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.** + **Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.** + **Efficiently complete the registration process by inputting and retrieving information from the hotel's computer system. Promote the hotel's marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.** + **Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler's checks, and other forms of payment, and convert foreign currency at current rates.** + **Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages and deliveries.** + **Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.** + **Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.** + **Provide back-up to the in-room dining team to take food order as placed by guests as needed.** + **Other duties as assigned by leadership team.** + **Maintain regular attendance in compliance with Pyramid Hotel Group standards.** + **Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.** + **Perform supportive functions as required, such as assisting with bell-staff duties, luggage, photocopying, filing registration cards, In-room dining, and assisting with calls.** **What we need from you** **Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately.** **Effective communication skills in English, both verbal and written.** **Strong interpersonal skills to handle customer interactions with patience and diplomacy.** **Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.** **Prior experience with Opera is a plus but not required. Prior experience working in a luxury hotel setting preferred but not required.** **High school diploma preferred.** **Valid Food Handler's card to be obtained within 30 days of hire.** **What we offer** **Compensation is $25.00 per hour** **At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.** **For Full-Time Associates, we offer: - Medical, Dental, Vision, Disability, & Life Insurance - 401(k) Plan - Paid Time Off: 2.15 hours for every 40 hours worked (14 days) - 7 Paid Holidays and 2 Personal Days** **For Part-Time Associates, we offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked** **Join us and experience a workplace that values your success, health, and happiness-every step of the way.** **We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.** **We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.** **So, join us and you'll become part of our hotel family.** **Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.** At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We're searching for an experienced Front Desk Agent ready to make an immediate impact. We value the expertise our team members bring, and compensation for this will be in line with experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly pay range for this role is $22.00 to $26.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Full-time Description Paramount Hotels is an independent, family-owned boutique hotel group with properties in Seattle, Portland and Maui. With our legacy properties in prime downtown locations, we deliver timeless great service and amenities, but with a modern twist and artful boutique hotel experience. Paramount's leadership team cut its teeth at some of hospitality's most iconic brands including Waldorf Astoria (NYC), W Hotels, Hilton, Kimpton, Pyramid Hospitality, Four Seasons, and Marriott...but they ultimately chose to call Paramount home. On the leadership team, Matthew Olson , our President, is a second generation family business owner focused on new property development. Olson works in step, partnering closely with Kyle Asher , our COO, who oversees hotel operations and strategy. Paramount Hotels is in smart growth mode and currently developing several new hotel properties in Maui including a new $100M tower that opened in May 2024. We see our superb team as a key part of our legacy and growth story. Our team is made of hustle & heart and delivering outrageous service is just the beginning. Every day we raise the bar both professionally and personally, and you'll find your colleagues are your biggest cheerleaders and supporters. If you have a growth, dragon-slaying mindset, you've come to the right place. We love to promote from within which means opportunity is there for the taking. Role Overview The Guest Services Agent represents the hotel throughout all stages of the guest's stay. As many times the first (and often the last) team member that guests will come in contact with, professional and courteous one-on-one interactions are vital. Duties include determining a guest's reservation status and identifying their length of stay; Helping guests complete registration cards; Assigning rooms; And accommodating special requests whenever possible. Agents are also responsible for verifying the guest's method of payment and following established credit-checking procedures. Communicating with the rest of the hotel staff to ensure the guest has a comfortable and safe stay is fundamental to the role. This role reports to the Front Office Manager. Key Role Activities • Efficient guest registration and room assignment, accommodating special requests when possible. • Assisting with valet parking and luggage storage. • Adhering to credit, check-cashing, and cash handling policies. • Tracking room status and maintaining room status updates. • Familiarity with room locations, types, and rates, and presenting options to guests. • Utilizing suggestive selling techniques to promote room upgrades and hotel services. • Coordinating room status updates with housekeeping. • Handling reservations, including same-day and future bookings, and understanding cancellation procedures. • Processing guest check-outs and cashier-related functions. • Reporting maintenance and repair requests and coordinating with relevant departments. • Keeping informed about daily activities and meetings in the hotel. • Attending department meetings and contributing to discussions. • Promptly reporting any unusual occurrences or requests to management. • Familiarity with safety procedures and accident prevention policies. To apply and learn more: Please email General Manager Voltaire Marave at *********************************** with your confidential resume and answers to a few introduction questions to get to know you better. Why are you interested in this role and working at The Paramount Hotel Seattle specifically? What inspired you to be part of the Hotel Industry? Can you share an experience where you had to adapt your service approach to meet the unique preferences or needs of a guest? How did you personalize their experience? Requirements Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel. Must have excellent communication, phone and hospitality skills. Flexibility is necessary for this position, including the ability to work days, nights, weekends and holidays. Prior hotel experience is preferred. Knowledge of OPERA is a plus. Valid drivers license required. Previous hotel-related experience desired. Salary Description $22.69 per hour

Requirements Job Requirements: Check-in/Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepares all necessary reports during each shift for the management team Job Qualifications: Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. IND50 Salary Description $20.00

Hourly Compensation : $25.00 (This is a fixed hourly wage rate. No wage range exists). Front Desk Agent - PM Shift (Candidates applying for this position are also encouraged to apply for the Front Desk Agent - AM Shift) BENEFITS Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary) Paytient Healthcare Spending 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%) Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment) Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan Free Employee Assistance Program (EAP) Travel Assistance Program OTHER BENEFITS Hotel discounts at 10,000+ global destinations (nightly rates as low as $45) Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass) 50% subsidy for public transportation expenses Referral program of $250 per successfully referred new hire Complimentary cafeteria meals Monthly employee appreciation events Employee Exercise Room Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “why” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER . If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come. Ownership is also the management company - No red tape The company values longevity - nearly half of our team has been with us 5+ years ABOUT OUR HOTEL 4th largest hotel in Seattle Stable operation - hotel has never been sold Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar JOB SUMMARY We are seeking a Renaissance Front Office Agent to work the PM shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) QUALIFICATIONS High school diploma or GED 1 year experience in the guest services, front desk, or related field Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems Proficient computer skills Ability to de-escalate dynamic situations Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment OTHER INFORMATION Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at *************************.

Hourly Compensation: $25.00 (This is a fixed hourly wage rate. No wage range exists). Front Desk Agent - AM Shift (Candidates applying for this position are also encouraged to apply for the Front Desk Agent - PM Shift) This position may be eligible for longevity incentive program at 6 months, and 1 year of employment. BENEFITS Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary) Paytient Healthcare Spending 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%) Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment) Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan Free Employee Assistance Program (EAP) Travel Assistance Program OTHER BENEFITS Hotel discounts at 10,000+ global destinations (nightly rates as low as $45) Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass) 50% subsidy for public transportation expenses Referral program of $250 per successfully referred new hire Complimentary cafeteria meals Monthly employee appreciation events Employee Exercise Room Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come. Ownership is also the management company - No red tape The company values longevity - nearly half of our team has been with us 5+ years ABOUT OUR HOTEL 4th largest hotel in Seattle Stable operation - hotel has never been sold Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar JOB SUMMARY We are seeking a Renaissance Front Office Agent to work the PM shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) QUALIFICATIONS High school diploma or GED 1 year experience in the guest services, front desk, or related field Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems Proficient computer skills Ability to de-escalate dynamic situations Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment OTHER INFORMATION Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at *************************.

, text SP4099 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $22.28 per hour Status: Full Time

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay range for this role is $16.66 to $26.17.