Night Auditor
Night Auditor Job 64 miles from Sartell
Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota's first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.
Compensation: $19.45/HR
What will you be doing?
* Check guest in and out of room.
* Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
* Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
* Answer guest questions regarding area or hotel, outlet information and services.
* Greet and welcome guest as they arrive to the hotel.
* Cash handling accuracy including responsibility for House Bank.
* Maintain cleanliness, sanitation, and personal hygiene.
What do you bring to the role?
* Ability to stand and move throughout the front office and continuously perform essential job functions.
* Ability to read, listen, and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer system.
* Hearing and visual ability to observe and detect signs of emergency situations.
* High school diploma or equivalent required.
What's in it for you?
* A free, well-balanced meal every shift
* Room discounts at Marcus Hotels & Resorts
* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* "Two for one" movie theater coupons at Marcus Theatres
* Ability to grow your career and transfer from one property to another
* Early wage access
* Paid time off
* Flexible scheduling
* Employee assistance program offer, and 401k with employer match
* And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lofton Hotel is an equal opportunity employer.
Additional Information
* Hourly/Yearly Wage: $19.45
Night Auditor
Night Auditor Job 64 miles from Sartell
Job Details Courtyard Minneapolis Downtown - Minneapolis, MN Part Time High School or Equivalent $20.00 - $22.00 Hourly None Overnight Admin - ClericalDescription
BENEFITS
Medical
Dental
Vision
Fully vested 401k
Employee Assistance Program
PTO
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Tuition Reimbursement Program
POSITION OVERVIEW
The Night Auditor is responsible for servicing guest needs before, during, and after their stay. They are responsible for the immediate needs of each guest with attention throughout their stay in an effort to provide the highest level of guest satisfaction. The Night Auditor also prepares and organizes end-of-day paperwork and closing transactions.
DUTIES AND RESPONSIBILITIES
Prepare and organize all night audit reports, including outlet receipts, PMS reports, and all other items required.
Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
Responsible for the check-in/check-out of all guests.
Maintain the highest quality database of guest history, preferences, and information.
Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
Complete opening and closing checklists.
Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
Be knowledgeable of the Hotel and surrounding area.
Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
Ensure standards are maintained at the highest level.
Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
Maintain confidentiality of guest information and pertinent hotel data.
Keep work area and public areas neat and tidy at all times.
Maintain a professional and personable appearance at all times, according to hotel standards.
Successfully achieve the hotel's core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
All other duties as requested.
Qualifications
QUALIFICATIONS
Minimum two years' experience in a Guest Services position with a full-service hotel.
Must have High School diploma or the equivalent.
Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
Ability to work effectively with co-workers as part of a team and with minimal supervision.
Ability to work independently and with minimal supervision.
Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
Good reading, writing, and oral proficiency in the English language.
Flexibility to work a varied schedule, which may include weekends and holidays.
Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
Ability to stand and for entire shift.
Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
Night Auditor
Night Auditor Job 64 miles from Sartell
Marcus Hotels & Resorts is seeking a Night Auditor to be part of our team as we expand our portfolio. Our newest addition, The Lofton Hotel, is a downtown Minneapolis, full-service, $15M revenue property that is the first hotel in the Tapestry Collection by Hilton in Minnesota.
Marcus Hotels & Resorts, a division of The Marcus Corporation, has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
**What you will be doing:**
· Check guests in and out of room.
· Input and retrieve information routinely from computer system. Make appropriate selection of rooms based on guests' needs.
· Respond to guest requests and handle guest issues or report complaints to management.
· Promptly answer the phone in a professional and clear manner.
· Input all information into computer to communicate guest requests.
· Answer guest questions regarding area or hotel, outlet information and services.
· Greet and welcome guest as they arrive at the hotel.
**What we are looking for:**
· Excellent customer service skills are required.
· Must be able to work 3rd shift. 11pm-7am.
· Previous receptionist, customer service, front desk or administrative experience preferred.
**We offer the following great benefits:**
· Free employee meal
· Room discounts at and Marcus Hotels & Resorts properties
· Employee referral bonus program
For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.
Additional Information
Night Auditor - Wyndham Mall of America, Bloomington MN
Night Auditor Job 70 miles from Sartell
Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Night Auditor - Wyndham Mall of America, Bloomington MN** Administration 30+ days ago Requisition ID: 11332 Salary Range: $18.00 To $20.00 Hourly
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable **Night Audit** for the Wyndham Mall of America, Bloomington MN
Night Auditor (Overnight Shift 11 PM-7 AM)
**Job Purpose:**
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
* Check guests in, issue room keys, and provide information on hotel services and room location.
* Ensure required identification is taken from guests at check-in in line with local legislative requirements.
* Answer phones in a prompt and courteous manner.
* Up-sell rooms where possible to maximize hotel revenue.
* Answer, record and process all guest calls, messages, requests, questions or concerns.
* Record guest preferences in the system.
* Check guests out, including resolving any late or disputed charges.
* Accurately process all cash and credit card transactions using established procedures.
* Issue, control and release guest safe-deposit boxes in line with hotel procedures.
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
* Take action to solve guest problems/complaints using appropriate service recovery guidelines.
* Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
**Qualifications and Requirements:**
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
**This job requires the ability to perform the following:**
* Frequently standing up behind the desk and front office areas.
* Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
* Handling objects, products and computer equipment.
* Basic computer skills to operate various property management and reservations systems, etc.
**Other:**
* Being passionate about people and service.
* Strong communication skills are essential when interacting with guests and employees.
* Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
* Basic math skills are used frequently when handling cash or credit.
* Problem-solving, reasoning, motivating, and training abilities are often used.
* Have the ability to work a flexible schedule including nights, weekends and/or holidays
**Amazing Benefits At A Glance:**
* Team Driven and Values Based Culture
* Medical/Dental/Vision
* Vacation & Holiday Pay
* Same-day pay available
* Employee Assistance Program
* Career Growth Opportunities/ Manager Training Program
* Reduced Room Rates throughout the portfolio
* Third Party Perks (Movie Tickets, Attractions, Other)
* 401(k)
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Life insurance
* Parental leave
* Referral program
Night Auditor Part Time-Comfort Inn Plymouth
Night Auditor Job 57 miles from Sartell
3rd Shift Guest Service Representative/Night Auditor The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am. As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.
If you are a night owl, hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team. Must be available weekends and holidays.
The primary responsibility of our Overnight (11pm-7am) Guest Service Representative/Night Auditor is to reconcile and balance all accounts for the hotel on a daily basis, as well as to deliver excellent customer service while interacting with guests during the check-in and check-out procedure
The essential functions of the Night Auditor position include:
* Assume the position of the Manager on Duty
* Update all files and reset the system for the following day activity
* Supervisor the outside security company if necessary
* Welcome guest to the hotel and perform the check-in process
* Thank guests and perform the check-out process
* Answer all incoming and in-house phone calls
* Assist callers with making and/or changing reservations
* Assist all guests as necessary to ensure a positive experience
* Perform routine daily tasks
* Ability to work while standing for extended periods of time.
Requirements
Candidates must possess the following knowledge, skills, and abilities:
* Great attention to detail
* Thorough organizational skills, proficient in accomplishing all tasks
* Considerable knowledge of computer systems for registration, reservations and backup systems
* Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
* Ability to read, write, speak and understand the English language to communicate with employees and guests
* Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Education/Experience
* Comparable hotel size and scope of experience preferred
Benefits include PTO, bonus program, room discounts and more!
Night Auditor
Night Auditor Job 59 miles from Sartell
**Job Summary****The hours for this shift are 10:00 PM-6:00 AM.** These hours are generally very calm and peaceful; ideal for completing your work-checklist with minimal distractions. This is a Marriott property and as such requires the highest standards of cleanliness, service and professionalism at all times. We are looking for a Night Auditor to print reports of daily business activity, according to the shift-checklist. He or she will comply with and maintain files and reset systems for next day operations/functions. **This person will spend at least 50% of each shift working on laundry.** You will be fully supported by coworkers and management. The training period is thorough, and will require two to three full weeks of training on **non-audit shifts**. We will not rush you through the process. The successful candidate will become part of a wonderful, close-knit team that support one another. This hotel is an extremely pleasant place to work. **Benefits**
* Competitive Pay
* Paid Time Off
* Employee Rate Discounts at all Marriott Hotels.
* Team Work Environment
**Responsibilities**
* Greet, assist and register guests upon arrival into the computer system, verifying reservation information
* Respond to guest needs, special requests and complaints. Communicate all guests needs to next shift
* Verify that all charges (room rates, discounts, etc.) are assigned to the appropriate departments/guest accounts
* Prepare daily reports as required by management
* Prepare End of Day procedure
* Perform other duties and responsibilities asked by the General Manager and the Assistant General Manager based upon hotel needs
* General Cleaning of Public Areas and restrooms
* **Laundry is the majority of the time on this shift**
* **The hours for this shift are 10 PM-6 AM**
**Other:**
Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. As a Night Auditor, your attendance is especially important, as your teammates are sleeping during those hours. If you call-in, someone with hours during the business day will have to cover your shift, resulting in a worker shortage during the next business day.
Due to the nature of the hospitality industry, employees may be required to work varying schedules and holidays to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
**Education Requirements:**
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
**Work Environment/Physical Requirements:**
Inside with protection from weather but not necessarily changes in temperature. Physical activities include standing for long periods of time. Walking, talking, seeing, hearing, reaching, bending, grasping and holding. Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard. Requires working all night time hours. Ability to lift up to 25 pounds.
**Grooming:** Cleanliness and personal hygiene are not only common social standards, but are also an essential part of providing the best service to our guests. Neatness, moderations, and good taste in your dress and manner contribute much to the impression you make. As a Team Member, you project the hotel's image; therefore, it is important that you are well-groomed and dressed in a businesslike manner at all times.
American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able. *We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* **Apply for Night Auditor**
Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Military Experience **Equal Employment Opportunity Information** (Voluntary Disclosures)
Fairfield Inn & Suites - Alexandria, MN is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Fairfield Inn & Suites - Alexandria, MN are based on business needs, job requirements and individual qualifications, without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Fairfield Inn & Suites - Alexandria, MN. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.
Answering these questions is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.
**Veteran status**
Fairfield Inn & Suites - Alexandria, MN is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Fairfield Inn & Suites - Alexandria, MN to take affirmative action to employ and advance in employment veterans in the following classifications.
A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.
A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Night Auditor
Night Auditor Job 64 miles from Sartell
Join Our Team as a Night Auditor!
Night Auditor
About Us:
At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team!
Responsibilities
Key Responsibilities:
Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM) assist with check-ins reservations and inquiries.
Night Audit: Prepare and finalize Night Audit work ensuring accurate daily transaction balancing.
Security: Conduct security walks to ensure guest and property safety.
Reporting: Prepare daily reports and the Daily Flash Report for management insights.
Collaboration: Work with other departments for smooth operations and exceptional service.
What We're Looking For:
Experience: 1 year in a hotel or related field. Supervisory experience is a plus.
Education: High School diploma or equivalent required; college coursework beneficial.
Skills: Proficient in Windows spreadsheets and word processing. Strong problem-solving skills and independence.
Attributes: Friendly service-oriented with excellent communication and detail-oriented.
Why Join Us?
Growth Opportunities: Career advancement potential.
Supportive Environment: Collaborative and respectful team.
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
Property Details
Connected to the city's indoor footbridge skyway system, this hotel is located in downtown Minneapolis and offers an indoor pool and free WiFi.
Every room at Hyatt Place Minneapolis/Downtown provides a 42-inch flat-screen HDTV, small refrigerator and coffee maker. A work desk with an ergonomic chair is also included.
24/7 Gallery Market offers flatbreads, hot appetizers or to-go sandwiches and bottled beverages 24-hours a day. Guests can enjoy premium coffee, beer or wine from Coffee to Cocktails bar.
A 24-hour fitness center and 24-hour business center are available for all guests. There are also meeting facilities at the property.
Minneapolis Convention Center and Target Field are both less than a mile away from the hotel. University of Minnesota is a 10-minute drive away.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical Dental and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min USD $15.29/Hr. Compensation Mid USD $19.12/Hr. Compensation Max USD $22.94/Hr.
Night Auditor
Night Auditor Job 131 miles from Sartell
Supervisor: General Manager
Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Essential Functions:
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Maintains a high level of professional appearance and demeanor.
Maintain the highest level of confidentiality in all areas.
Run Audit reports per checklist.
Process no-shows according to policy.
Conduct security walks a minimum of 4 times per shift.
Set up lobby coffee service, and breakfast if applicable.
Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
Demonstrate good communication skills and convey information and ideas.
Ability to perform basic math, and understand financial information.
Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Uses persuasive selling techniques to sell rooms and promote all marketing programs.
Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures.
Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
Responsible for key control. Issues and receives both room keys and master keys.
Process all lost and found items according to policy.
Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
Assist in training of new staff.
Participates in and supports a positive, enjoyable work environment.
Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
Weekend Night Auditor
Night Auditor Job 5 miles from Sartell
We invite you to join our BW Kelly Inn family and look forward to an opportunity to grow together. Fun, relaxed, flexible work environment sound nice? If yes, we welcome you to join our team of hospitality superstars and help us provide superior customer care and memorable experiences for our guests.
If you are someone that likes to be part of a team, but can work independently, please share your smile and energy with us and become our next front desk associate extraordinaire! We are looking to fill 1 part-time night audit position at our front desk for Friday and Saturday nights.
We are excited to provide paid training, very flexible scheduling, opportunities for growth, amazing travel perks and competitive wages. Please come meet our family, take a tour and let us show you why we care!
Qualifications and Skills
High School Education
Prior experience at front desk or customer service preferred but not a must.
General math knowledge.
Computer experience preferred.
Neat and clean appearance.
Friendly and outgoing personality.
Good speaking voice.
Reliable, dependable and honest.
Good communication skills.
Ability to be flexible.
Please submit your applications or resume promptly to be considered for this position.
Applications can be obtained at the Front Desk of the Best Western PLUS Kelly Inn, St. Cloud.
Interviews will be scheduled promptly.
Job Type: Full time/ part time
Required education:
High school or equivalent
Benefits
Salary: $16.00 - $18.00 per hour
401(k) matching(FT)
Dental insurance(FT)
Employee discount
Flexible schedule
Health insurance(FT)
Life insurance(FT)
Vision insurance(FT)
BW Innsiders travel perks
Schedule:
8 hour shift
Friday and Saturday 11 pm-7 am
Work Location: One location
Night Auditor
Night Auditor Job 64 miles from Sartell
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
Pay Range:
$15.00-$18.00
Job Title: Night Auditor
Division: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Manager
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES
• Maintain complete knowledge at all times of:
• All hotel features, services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day
• Scheduled daily group activities.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Accommodate all requests for information in a congenial manner.
• Process all guest check ins according to established hotel requirements:
• Confirm reservation in system and review all noted information
• For guests without a reservation, sell a room type as agreed upon
• Register guest in computer and generate a registration card
• Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
• Assign guest room
• Advise guest of any messages, mail, faxes, etc. received for them
• Inform guest of room safe and mini bar key and room key procedures
• Issue parking passes validate valet parking tickets and enter information in computer
• Communicate services and amenities included in packages to guests on packages
• Obtain proper identification for tax exempt guests and attach form to registration card
• Obtain guest signature for designated paperwork
• Obtain Bell Person to escort guest and transport their luggage to the room.
• Maintain guest history files on all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals)
• File registration cards and vouchers in bucket by room number.
• Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
• Accommodate room changes expediently.
• Handle guest complaints according to the six step procedures, ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
• Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
• Offer detailed information on the voice mail system to callers and guests wishing to leave message.
• Accept and record wakeup call requests; deliver to PBX.
• Issue safe deposit boxes to guests and ensure security of keys.
• Distribute all guest and department mail.
• Monitor, send and distribute guest faxes.
• Document and confirm reservations and cancellations.
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in house guest ledger report; report discrepancies to manager.
• Process all check outs according to established hotel requirements.
• Resolve any late charges
• Present folio to guest and resolve any disputed charges
• Settle guest accounts following Accounting procedures
• Retrieve guest room key from guest
• Request guest comments on their stay
• Process express check outs throughout the shift.
• Handle requests for late check outs according to established hotel procedures.
• Conduct group check ins and outs according to established hotel procedures.
• Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
• File guest room keys and ensure the safe keeping of keys at the Front Desk.
• Adhere to all cashiering procedures:
• Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges.
• Make change for guests
• Cash guests' personal checks/travelers checks.
• Post charges
• Settle room accounts
• Run closing reports
• Count bank at end of shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
MINIMUM REQUIREMENTS
• Minimum 18 years of age
• US work authorization required
• High school graduate or equivalent
• Minimum six (6) months experience as a Guest Service Agent in a hotel/resort (or comparable in other customer focused industry)
• Minimum six (6) months cash handling experience required
• Able to effectively communicate in English, in both written and verbal form
• Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
• Must be able to provide legible communication and directions
• Must be able to compute accurate mathematical calculations
• Ability to input and access data in computer.
• Ability to understand guest inquiries and provide responses.
• Ability to promote positive relations with all individuals who approach the Front Desk
• Ability to focus on guests' needs, remaining calm and courteous
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure of constant frequent arrivals and departures
• Ability to focus attention on details
• Ability to maintain confidentiality of all guests and hotel information
• Ability to ensure security of guest room access
• Ability to remain stationary at assigned post for extended periods of time
• Must meet grooming standards
• Ability to work cohesively with other departments and coworkers as part of a team
• Willingness to work varied shifts, including weekends and holidays
EOE/M/F/Vet/Disabled
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Night Auditor
Night Auditor Job 59 miles from Sartell
Job Summary: Are you a night owl? If so, this may be the ideal job for you! We are the Fairfield Inn and Suites by Marriott, located in Alexandria, Minnesota, USA. The starting wage for this position ranges from $16.00-$17.00 per hour, based on experience. There will be a performance review after an initial 90-day probation period. The hours for this shift are 10:00 PM-6:00 AM. These hours are generally very calm and peaceful; ideal for completing your work-checklist with minimal distractions. This is a Marriott property and as such requires the highest standards of cleanliness, service and professionalism at all times. We are looking for a Night Auditor to print reports of daily business activity, according to the shift-checklist. He or she will comply with and maintain files and reset systems for next day operations/functions. This person will spend at least 50% of each shift working on laundry. You will be fully supported by coworkers and management. The training period is thorough, and will require two to three full weeks of training on non-audit shifts. We will not rush you through the process. The successful candidate will become part of a wonderful, close-knit team that support one another. This hotel is an extremely pleasant place to work. Benefits
Competitive Pay
Paid Time Off
Employee Rate Discounts at all Marriott Hotels.
Team Work Environment
Responsibilities
Greet, assist and register guests upon arrival into the computer system, verifying reservation information
Respond to guest needs, special requests and complaints. Communicate all guests needs to next shift
Verify that all charges (room rates, discounts, etc.) are assigned to the appropriate departments/guest accounts
Prepare daily reports as required by management
Prepare End of Day procedure
Perform other duties and responsibilities asked by the General Manager and the Assistant General Manager based upon hotel needs
General Cleaning of Public Areas and restrooms
Laundry is the majority of the time on this shift
The hours for this shift are 10 PM-6 AM
Other:
Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. As a Night Auditor, your attendance is especially important, as your teammates are sleeping during those hours. If you call-in, someone with hours during the business day will have to cover your shift, resulting in a worker shortage during the next business day.
Due to the nature of the hospitality industry, employees may be required to work varying schedules and holidays to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Education Requirements:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Work Environment/Physical Requirements:
Inside with protection from weather but not necessarily changes in temperature. Physical activities include standing for long periods of time. Walking, talking, seeing, hearing, reaching, bending, grasping and holding. Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard. Requires working all night time hours. Ability to lift up to 25 pounds.
Grooming: Cleanliness and personal hygiene are not only common social standards, but are also an essential part of providing the best service to our guests. Neatness, moderations, and good taste in your dress and manner contribute much to the impression you make. As a Team Member, you project the hotel’s image; therefore, it is important that you are well-groomed and dressed in a businesslike manner at all times. About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Night Auditor
Night Auditor Job 143 miles from Sartell
**Job Details** Albert Lea - Albert Lea, MN Graveyard **Description** **Country Inn & Suites in Albert Lea** , as a detail and customer-oriented Night Auditor. The Night Auditor acts as the manager on duty while working the overnight shifts for the hotel. The Night Auditor will complete daily and monthly reporting to close out the business. The Night Auditor must be responsible, professional and able to think and respond creatively to situations as they arise with the resources available to them. This position works overnight hours and must be awake during the entire duration of the shift. It is required to have weekday and weekend availability.
IGO Legacy Hotel Group is happy to offer benefits including: health insurance*, supplemental insurance*, health & wellness program with incentives, employee assistance program and many more!
IGO Legacy Hotel Group is committed to providing a memorable guest experience, the personal growth of each employee, and the enrichment of the communities we serve in.
IGO Legacy Hotel Group is an equal opportunity employer. Visit us on the web at:
**Qualifications**
**Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience:** High school diploma or GED, previous experience as a Guest Service Representative or previous bookkeeping experience required.
**Language Skills:** Ability to communicate verbally in English, read and follow directions in English.
**Mathematical Skills:** Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
**Reasoning Ability:** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
**Computer Skills:** To perform this job successfully, an individual should have basic knowledge of computers in addition to Microsoft Excel and Microsoft Word, be able to use 10 key function.
Night Auditor
Night Auditor Job 127 miles from Sartell
Night Auditor The Inn On Lake Superior **Company Overview** We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. **Job Summary** **Responsibilities:**
* Closing reports at the end of each night
* Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
* Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
* Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
**Qualifications:**
* Strong computer skills.
* Exceptional communication skills.
* Demonstrated excellence in guest service.
* Ability to multitask with limited supervision
* Ability to work in a fast-paced environment.
**Benefits/Perks:**
* Medical, Dental, and Vision insurance options
* Paid time off and 401(k) for full-time employees
* All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
* Opportunities for bonuses
* $250 referral bonus ($250 for you and $250 for a referred associate)
* DailyPay: access to your already earned wages before payday
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
**What We Offer:**
$250 Referral Bonus Double Time on Working Holidays Hotel Room Discounts
Night Auditor - Weekend Availability
Night Auditor Job 70 miles from Sartell
Part-time Description
The Springhill Suites Minneapolis St. Paul Airport/Mall of America is looking for a Part-Time Night Auditor to work 11pm-7am on Friday and Saturday with opportunity to work other hours as needed!
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.
Duties & Responsibilities:
Check front office accounting records for accuracy summarize information for the hotel's financial records
Track room revenue, occupancy percentages, and other front office operating statistics
Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day
Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier
Process guest charges voucher and credit card vouchers
Transfer charges and deposits to master accounts
Check to see that all charges are assigned to the appropriate departments
Verify that all transactions performed at the front desk are supported by documentary evidence and signatures
Print and file reservations for the next business day
Monitor the current status of coupon, discount, and other promotional programs
Perform check-ins and check-outs as well as wake-up calls
Summarize results of operations for management
Balance the days charges, making corrections as necessary
Respond to guest needs, special requests, and complaints
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school graduate or equivalent
Minimum one (1) year of hotel front desk experience
Marriott Experience is a plus
Understand basic principles of auditing, balancing, and closing out accounts
Know how to operate front office equipment
Experience handling cash, accounting procedures, and general administrative tasks.
Excellent customer service skills.
Ability to lift 50 lbs. and sit, stand, or walk for extended periods of time.
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity, respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $18.00-$19.00
Part-time Weeknight Night Auditor | The Courtyard Bloomington
Night Auditor Job 70 miles from Sartell
The Courtyard in Bloomington is looking for a Night Auditor to join the team and work weekend overnights. This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
* Performs the manager-on-duty role during 3rd shift.
* Anticipates and responds to guests in a friendly and positive manner.
* Responsible for providing the highest level of service.
* Process check-ins and check-outs, verify billing, create reservations, and process special requests.
* Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
* Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
* Understands and follows CSM guest service recovery program.
* Accountable for accurately balancing all revenue sources and completing daily financial reports.
* Process no-show reservations, prepare financial reports for managerial review.
* Close the financial day for the hotel.
* Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
* Monitors room availability, follows restrictions, and all booking policies and procedures.
* Drives sales and maximizes revenue by up-selling rooms and amenities.
* CSM procedures when handling cash and processing financial transactions.
* Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
* Produces required volume of work by planning, organizing and prioritizing work duties.
* After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
* Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
* Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
* Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education: High school diploma or GED required.
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.
Night Auditor
Night Auditor Job 70 miles from Sartell
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
Night Auditor - Marriott SW
Night Auditor Job 60 miles from Sartell
Why us?
Experience a re-energized hotel near Minneapolis offering an ideal location, nestled amongst walking paths and perfect for outdoor events, yet close to highways and attractions. The Minneapolis Marriott Southwest, a premier hotel in Minnetonka, MN, provides a haven for relaxing and socializing with an open lobby and our restaurant, Blue Birch, a perfect spot to eat, drink and gather.
Sage Hospitality is set to hire for the Minneapolis Marriott Southwest. You will contain a creative spirit that makes this Marriott come to life, all the while precisely managing the operation keeping the hotel profitable.
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Marriott and Sage Hotels and Restaurant Discounts Worldwide
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Dynamic Marriott Cultural Work Environment
Free On-Site Parking
One free hot meal per shift
Free RTD EcoPass
Employee Assistance Program
Tuition Reimbursement
401(k) with Employer Matching
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral
Night Auditor
Night Auditor Job 127 miles from Sartell
Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities:
Closing reports at the end of each night
Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.
Qualifications:
Strong computer skills.
Exceptional communication skills.
Demonstrated excellence in guest service.
Ability to multitask with limited supervision
Ability to work in a fast-paced environment.
Benefits/Perks:
Medical, Dental, and Vision insurance options
Paid time off and 401(k) for full-time employees
All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
Opportunities for bonuses
$250 referral bonus ($250 for you and $250 for a referred associate)
DailyPay: access to your already earned wages before payday
We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.
Night Auditor (Part-Time) - The Suites Hotel at Waterfront Plaza
Night Auditor Job 127 miles from Sartell
* 325 South Lake Avenue, Duluth, MN, USA * 16.00-18.00 per hour * Hourly * Part Time Email Me This Job **Night Auditor- The Suites Hotel at Waterfront Plaza-Duluth, MN** **OCI Hospitality** **Job Details** **Schedule:** All hours available including over-nights.
**Job Type:** Part-time
**Pay Range:** $16.00-$18.00
**Benefits**
* **Travel Discount**
* **Flexible Schedules**
**Benefits for Full-time Team Members**
* **401K Match**
* **Medical, Vision, Dental, Etc.**
* **PTO**
**Job Overview/Summary**
**About the Role:**
**About You:**
A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.
**What You Gain:**
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
Our hotel is proudly operated by OCI Hospitality.
The purpose of OCI Hospitality is to ***Enrich the Lives of Others Through Hospitality***. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
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St. James Hotel-Front Desk Nights & Overnight
Night Auditor Job 107 miles from Sartell
* Part-time ** The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.
**Job Description**
As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day's business.
**Essential Duties:**
* Anticipate and respond to guest needs and questions in a friendly and positive manner.
* Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
* Drive sales and maximize revenue by up-selling rooms and amenities.
* Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
* Monitor room availability, follow restrictions, and all booking policies and procedures.
* Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
* Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
* Knowledgeable of hotel emergency procedures.
* Verify Room Cards and Balance Room Folio's.
* Responsible for processing of the Hotel's Day Closing activities and processes,
* Process and distribution of the Daily Report.
* Provide Security walk-through's along with locking and unlocking of the outside doors.
* Processing of Gift Cards and mailing out to guests as needed.
* Compiles records and reports.
**Qualifications**
One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.
Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual.
**Additional Information**
**The St. James Hotel is an Equal Opportunity Employer****.**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact ********************************* or call ************.
Please view Equal Employment Opportunity Posters provided by OFCCP at
All offers of employment are contingent on satisfactory results of a background check and drug screen.
Red Wing Shoe Company, Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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St. James Hotel-Front Desk Nights & Overnight
* Red Wing, MN, USA
* Part-time