Front Desk Agent
Night auditor job in Islandia, NY
City, State:Long Island City, New YorkPay Range: 19- 22 per hour
Title: Guest Service Agent
FLSA:
Exempt/Non-Exempt
Status:
Part-time, full-time, seasonal, on-call.
Reports to: Front Office Manager
Pay Range:
Enter hourly rate range or salary range depending on position
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Work Environment:
Primarily indoor work within the hotel's front desk and lobby areas.
Requires standing and walking for long periods throughout the shift.
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
Flexible schedule , including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-09-06
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Auto-ApplyNight Audit
Night auditor job in Stamford, CT
Job Description
ROLE RESPONSIBILITIES:
• Responsible for the prompt, efficient, and courteous check in and check out of guests.
• Ensure efficient communication with team members, vendors, and guests.
• Maintain a welcoming attitude and respond to all service questions and requests.
• Responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures.
• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
• Ensuring your uniform, personal appearance, and communications are professional.
• To take accountability for the total hotel operation during the overnight shift
• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
• To be fully aware of all hotel services and facilities and be able to promote them whenever possible
• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
• To supervise and direct the activities of other hotel over night staff members
• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager
• Be fully conversant and be able to operate all functions of the hotel's Property Management System
• To ensure the professional handling of all late room and cancellation, no shows
• To exchange and compile Occupancy Report for the chosen hotels within the vicinity
• To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department
• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard
• To maintain communication with the Front Office by recording all relevant information in EOS Report
• To perform handover with AM Front Office Manager/Shift Leader
• Ensure that all overnight reports are compiled and distributed accurately and on time
• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests
• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
• Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees
• To be fully aware and adhere to Health Safety and Fire Procedures
Night Auditor
Night auditor job in Ronkonkoma, NY
Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
This position may require flexible scheduling availability.
Requirements
Job Requirements:
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team
Job Qualifications:
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to identify and correct potential security problems (locking doors after hours, etc)
Ability to work alone and work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program:
How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description $18.00 - $19.00
Night Auditor - Residence Inn and Courtyard Marriott Islip
Night auditor job in Central Islip, NY
Job DescriptionHotel Night Auditor / Overnight Front Desk Agent
11pm-7am
Residence Inn by Marriott & Courtyard by Marriott
Central Islip, NY
First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As an Overnight Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.
As an Overnight Front Desk / Night Auditor, you will:
Work the desk during our overnight hours
Demonstrate welcoming hospitality to our overnight check ins
Perform night audit functions
Demonstrate a true desire to satisfy the needs of others
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
Audit, balance, post and report on front desk, rooms, and all food and beverage outlets cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
Provide rooms management with a clear picture of their performance using the data gathered
Run the night audit final, after ensuring all revenue is in balance
Perform other duties as assigned
Earnings Range: $17-$18 an hour
*Actual rate offered will be based upon job title, experience, location, and position.
Benefits
Advancement Opportunities - We promote from within!
Medical for FT Associates
401(k)
Paid vacation time
Flexible schedules
Teammate Assistance Fund
Stability
Competitive Wages
Fun, Energetic Work Environment
Keys to Success
Must be 18 years or older
Customer service experience is required, preferably in a hotel or related field
Must have a high school diploma or equivalent
Must be able to work various shifts per week
Hours for this position are 11PM to 7AM, and will include a varied shift schedule through the week
An Accounting background is preferred
Attention to detail and the ability to compile facts and figures
In addition to general office equipment, you will regularly operate Briad systems and software
Ability to communicate effectively and courteously over the telephone and in person; strong command of the English language including speaking, reading, and writing
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique rooftop lounges atop our most innovative hotels, and an outdoor lifestyle shopping center.
Our mission. Create positive lifelong emotional connections with our teammates and our guests.
Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees.
Apply today to become a part of our Family!!
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
Hotel Overnight Agent/Night Auditor - Hyatt LI
Night auditor job in Hauppauge, NY
What you will be doing
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
Pay: $23 Per Hour
Hotel Night Audit - Part Time
Night auditor job in Elmsford, NY
Job Description
Days Inn Elmsford is hiring for energetic individuals who are a team player for a Night Auditor position at the hotel. This shift is an overnight 11pm-7am position. Previous Wyndham experience preferred but not needed - can train - must be proficient with computers and a fast-paced environment. Must be able to multi-task. This can be a full time or part time position.
Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
All other duties as assigned or needed.
Help with other departments as needed
Setup breakfast
Wash/fold PM laundry
Hotel Night Audit - Part Time
Night auditor job in Elmsford, NY
Days Inn Elmsford is hiring for energetic individuals who are a team player for a Night Auditor position at the hotel. This shift is an overnight 11pm-7am position. Previous Wyndham experience preferred but not needed - can train - must be proficient with computers and a fast-paced environment. Must be able to multi-task. This can be a full time or part time position.
* Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
* Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
* Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
* Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
* Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
* Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
* Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer.
* Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
* All other duties as assigned or needed.
* Help with other departments as needed
* Setup breakfast
* Wash/fold PM laundry
Front Desk/Reception (Suffolk)
Night auditor job in Westhampton, NY
Job Description
FRONT DESK POSITIONS AVAILABLE
WE HAVE FULL TIME AND PART TIME OPENINGS IN OUR SUFFOLK COUNTY SPEECH PRACTICE
OFFICES IN STONY BROOK, COMMACK, EAST YAPHANK, FARMINGVILLE, ISLIP, WESTHAMPTON
WE OFFER:
CLEAN AND BRIGHT OFFICES!
SPLIT SHIFTS AVAILABLE
DAY SHIFTS
EVENING SHIFTS
SATURDAY SHIFTS - OFFICES ONLY OPEN UNTIL 2:00PM
OFF 6 MAJOR HOLIDAYS
EMPLOYEE DISCOUNTS THROUGH LIFEMART/ADP
WORK EVENTS-TEAM BUILDING ACTIVITIES
CAREER GROWTH OPPORTUNITIES IN ALL OF OUR DEPARTMENTS
EMPLOYEE REWARDS PROGRAM THAT GIVE REWARDS LIKE GIFT CARDS, SPA DAYS, ETC.
LONGEVITY AND PERFORMANCE BONUS'
COMPENSATION: $17-$19/HOUR
Requirements
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
MUST HAVE A POSITIVE AND UPBEAT ATTITUDE!
GREET PATIENTS AND PROVIDE SUPPORT
MAINTAIN SCHEDULE ON OUR SOFTWARE PROGRAM
ENTER PATIENT DATA
ANSWER PHONES, TAKE MESSAGES
EXCELLENT TIME MANAGEMENT SKILLS - MUST BE ABLE TO MANAGE A WIDE VARIETY OF
TASKS WITH COMPLETE FOLLOW THROUGH
COME JOIN OUR SPEECH FAMILY! EVERYDAY IS AN EXCITING ADVENTURE!
LI SPEECH.COM
APPLY TO: ***************
Easy ApplyFull Time Flexible Front Desk Agent
Night auditor job in Massapequa Park, NY
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Paid time off
Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
What is Required:
High school diploma or equivalent.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.
Equal Employment Opportunity
Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.
FRONT DESK AGENT
Night auditor job in Plainview, NY
Job Description
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Front Desk Agent
Night auditor job in Port Jefferson, NY
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Front Desk Agent
Night auditor job in Port Jefferson, NY
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Overnight Security/Hotel Front Desk Agent
Night auditor job in Norwalk, CT
Requirements
High school diploma or equivalent preferred.
Experience with Opera Cloud systems highly preferred.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”
LaKota Oaks is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, LaKota Oaks may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
Overnight Security/Hotel Front Desk Agent
Night auditor job in Norwalk, CT
Job DescriptionDescription:
Located in a beautiful West Norwalk residential neighborhood, LaKota Oaks is the ideal retreat for weddings and private events.
Come join a fun team with a fun culture! The property currently consists of our 120 room recently renovated hotel, indoor swimming pool, basketball court, and racquet ball courts.
Perks for being a full-time team member:
Benefits for Full-time team members
401k for Full-time team members
Discounted merchandise and dining
Fun work culture
Summary:
The overnight Guest Services Agent represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure that every guest experiences superior guest care. This role also represents overnight security by ensuring everything is locked, walking the property, and identifying anything that may need to be addressed.
Responsibilities:
Know, understand, and adhere to company established policies and procedures.
Ensures guest interactions are always positive. Smiles with every guest.
Maintains an inventory of vacancies, reservations, and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Completes daily checklist.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assign rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the property, including dining and entertainment.
Knows daily activities and meetings taking place on the property.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains guests' privacy.
Maintains a high level of professional appearance and demeanor.
Walks the property looking for anything suspicious and potentially addressing it in the appropriate manner.
Ensures the property is locked down correctly.
Performs other related duties as assigned.
Requirements:
High school diploma or equivalent preferred.
Experience with Opera Cloud systems highly preferred.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”
LaKota Oaks is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, LaKota Oaks may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
Front Desk Agent- Weekly Pay!
Night auditor job in New Haven, CT
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! We are hiring for part-time shifts. The pay rate is $18.00 per hour.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure smooth operations and a positive service experience by effectively communicating with your team members, property management, and residents and guests.
Follow property-specific systems to receive and sign for deliveries, ensuring deliveries are delivered to residents efficiently.
Facilitate contractor arrivals and departures, as well as visits from realtors, potential home buyers, and renters.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
Start earning generous paid time off on your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
At the time of this ad, the pay is $18 per hour. Previously, it has been offered at $18-$21 per hour at other locations for multiple shifts.
Guest Service Agent Element Times Square
Night auditor job in Elmont, NY
City, State:New York, New YorkGuest Service Agent Salary Wage $23 - $24
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operate the front desk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the front desk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-10-30
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Auto-ApplyHotel Night Audit - Part Time
Night auditor job in Elmsford, NY
Days Inn Elmsford is hiring for energetic individuals who are a team player for a Night Auditor position at the hotel. This shift is an overnight 11pm-7am position. Previous Wyndham experience preferred but not needed - can train - must be proficient with computers and a fast-paced environment. Must be able to multi-task. This can be a full time or part time position.
Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
All other duties as assigned or needed.
Help with other departments as needed
Setup breakfast
Wash/fold PM laundry
Hotel Front Desk Agent-Residence Inn/Courtyard Marriott, Islip
Night auditor job in Central Islip, NY
Job DescriptionHotel Front Desk Agent Residence Inn by Marriott and Courtyard by Marriott
Central Islip, NY
First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.
As a Front Desk / Reception Agent, you will:
Work in fast-paced environment with lots of guest interaction
Demonstrate a true desire to satisfy the needs of others
Earnings Range: $16.50-$17.00 an hour
*Actual rate offered will be based upon job title, experience, location, and position.
Benefits:
Advancement Opportunities - We promote from within!
Medical (for Full Time Associates)
401(k)
Flexible schedules
Teammate Assistance Fund
Stability
Competitive Wages
Fun, Energetic Work Environment
Keys to Success
Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Must have a high school diploma or equivalent
An Accounting background is preferred but not required
Attention to detail and the ability to compile facts and figures
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
Ability to communicate effectively and courteously over the telephone and in person
Requires strong command of the English language to include speaking, reading and writing
In addition to general office equipment, you will regularly operate Briad systems and software
About us. If you can eat there, drink there or sleep there, we can play with it, adding our special brand of flair to the flavor of fun we like to call The Briad Group , one of America's fastest growing hospitality companies.
Our mission. Create positive lifelong emotional connections with our teammates and our guests.
Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates.
Apply today to become a part of the Briad Hotels Family!!
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
Front Desk Agent- Weekly Pay!
Night auditor job in New Rochelle, NY
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
The pay is $17 per hour. Part-time positions available.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents and guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential!
These are the qualities and attributes we're looking for in this position-
Front Desk Experience
Hospitality
Outgoing Personality
Teamwork
Ability To Multitask
Flexibility
Detail-Oriented
Proactive
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: Our NFC University offers numerous training courses that you can take to advance your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
#ZR
At the time of this ad, the pay for this position is $17.00 per hour. Historically, it pays $16-$17 per hour.
Front Desk Agent - Weekly Pay!
Night auditor job in White Plains, NY
[For best results, please ensure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
The pay is $17.00 per hour. This is a part-time position.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents and their guests interact with when they return home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, and residents and guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as realtor, potential home buyer, and renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are a must!
Check out our website at nfcam.com and join our Social Networks:
*****************************************************
https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
*******************************************************
Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: Our NFC University offers numerous training courses that you can take to advance your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
The pay for this position is $17.00 per hour at the time of this ad. Historically, it pays between $16 and $17 per hour.