Night auditor jobs in Southaven, MS - 29 jobs

As the first point of contact for our customers, you will be responsible for providing a welcoming and professional service at all times. You will be tasked with handling check-ins and check-outs, answering customer queries, managing bookings, and processing payments. Responsibilities: Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests Deliver outstanding guest services for all incoming calls and general inquiries Maintain all back-office related equipment and a par stock of supplies Provide service recovery options to ensure guest satisfaction Process guest requests for wake-up calls Screen calls and other requests relating to placing and receiving telephone calls Advise guest of any messages received via voicemail, mail, faxes and send to room if required Answer, record, and process all guest calls, requests, questions, or concerns Log all requests or issues Establish and maintain open, collaborative relationships with associates and fellow departments Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates Participate in pre-shift meetings, maintain, and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests and conduct proper follow-up Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests Maintain all front desk related equipment and a par stock of supplies Ensure work area and lobby cleanliness is maintained at all times Maintain a presence in the lobby, serve as lobby ambassador when not stationed at the front desk Audit of all third-party reservations, ensuring that all third-party reservations are properly reconciled nightly within their respective extranet Post all overnight valet charges, ensuring that we capture valet revenue, and export valet reports Audit reservation cancellations and capture revenue for late cancellations Charge No Show reservations, first night room, and tax Ensure HMS End of Day Processing is completed in order to properly export and email the correct end of day reports from HMS Export and email sales reports from the Aloha remote desktop Generate the daily Flash Report by inputting data from the end of day reports Professionally respond to guest reviews Must conduct hourly radio checks communicating with all overnight employees Perform additional duties and projects as assigned Qualifications Qualifications: Ability to speak, read, write and understand English Professional demeanor and presentation appropriate for a luxury environment Excellent interpersonal, written/verbal communication, and training skills are essential Positive attitude, team focus, enthusiasm, excellent customer service skills Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes Highly motivated, organized, goal and results oriented individual who thrives under pressure Ability to stand, sit, or walk for an extended period of time Hospitality experience preferred Must be eligible to work in the USA Physical Requirements: Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion. This job description serves as an overview of the responsibilities associated with this role, with the understanding that these duties may evolve over time. Additionally, you may be entrusted with additional duties as assigned.

Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

Home2 Suites by Hilton Memphis - Southaven, MS SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude:Must have a positive attitude and willingness to learn. Ability to Follow Guidelines:Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure:Must work well in stressful, high-pressure situations. Listening, Conflict Resolution:Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills:Must be able to convey information and ideas clearly. Hospitality and Guest Service:Must have a desire to serve all guests. Age Requirement:Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out:Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks:Clock in/out for breaks at the designated time on your schedule. Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job Description We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Compensation: $32,000 yearly Responsibilities: Manage reservations and check guests in and out using a computerized system Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls in a timely and professional manner Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty. SUPERVISES: N/A. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and all Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled daily group activities. * Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. * Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats). * Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards. * Meet with Supervisor to review daily assignments and priorities. * Meet with departing Front Desk Agent to review business status and follow up items. * Access all functions of computer system. * Ability to type a minimum of 30 words per minute. * Ability to focus on attention to detail. * Ability to work well under pressure. * Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff. * Ensure and adhere to the VIP procedures. * Attend and participate departmental/hotel meetings and line-ups. * Set up workstation with necessary supplies. * Follow proper Peabody phone etiquette. * Promote positive guest relations to all individuals approaching the Front Desk. * Process all guest check-ins. * Confirm reservations in system and review all noted information. * For guests without a reservation, sell the room type agreed upon. * Register guest in the computer and generate a registration card. * Verify registration card information with the guest. * Obtain back-up information for guest's credit/payment method and input into system; collect cash when designated. * Assign room to guest(s). * Advise guests of any messages, mail, faxes, etc. received for them. * Inform guests of room safe and club floor key access. * Communicate services and amenities of the hotel to guests. * Obtain proper identification for tax-exempt guests and attach copy to registration card. * Direct Bell Person to escort guests and transport their luggage to the room. * Maintain guest history files on all guests. * Communicate VIP arrivals to designated personnel for escort and delivery of amenities. * Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp). * File registration cards by room number. * File vouchers and tax exempt forms in designated area. * Be aware of the business levels and particular groups, repeat guests, and VIP's in house. * Accommodate room changes. * Document all guest requests, complaints or problems. * Take, record and relay messages accurately, completely and legibly. * Offer detailed information on the voice mail system to callers and guests wishing to leave a message. * Accept and record wake-up call requests; deliver to PBX. * Issue safe deposit boxes to guests and ensure security of keys. * Distribute all guest and department mail. * Monitor, send and distribute guest faxes. * Document and confirm reservations and cancellations. * Block rooms in computer and follow through on designated requirements. * Pre-register designated guests and prepare key packets. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). * Generate, print and distribute daily and weekly reports. * Resolve discrepancies on the room status report with Housekeeping. * Match the bucket check to in-house guest ledger report; report discrepancies to Manager. * Process all checkouts. * Resolve any late charges. * Present folio to guest and resolve any disputed charges. * Settle guest accounts. * Retrieve guest room key from guest. * Solicit guest comments on their stay. * Process express checkouts. * Handle requests for late checkouts. * Conduct group check-ins/outs. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. * File guest room keys and ensure the safe keeping of keys at the Front Desk. * Adhere to all cashiering procedures: * Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. * Make change for guests. * Cash guests' personal checks/travelers checks. * Post charges. * Run closing reports. * Count and secure bank. * Complete designated cashier reports. * Balance receipts. * Drop receipts. * Document pertinent information to designated departments. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate. * Compute basic arithmetic, including the use of percentages. * Fluent in English, both verbal and written. * Provide legible communication and directions. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * input and access information in the property management system/computers/point of sales system. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. Desirable: * Some college or training in Hospitality Industry. * Previous experience as Front Desk Agent. * Previous cashiering experience. * Ability to communicate in other languages * Ability to suggestively sell. * Previous experience in a Preferred Hotel. * Previous guest relations training. PHYSICAL ABILITIES Essential: * Endure various physical movements throughout the work areas. * Remain in stationary position for extended periods of time. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Serves at the front desk from 11:00 pm until 7:00 am and posts daily transactions on the computer. The night auditor is responsible for balancing the revenue and expense transactions which occur at the hotel each day in addition to the regular duties of a front desk clerk. The front desk clerk greets guests, assigns them to rooms and processes payments. Front desk clerk also processes guests checking out and works with housekeeping to ensure all rooms are cleaned on the proper schedule. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

Job DescriptionDescription: Front Desk Representative Eye Specialty Group is seeking a full-time Front Desk Representative who wants to make a difference. The Front Desk Representative will greet incoming patients with a high level of customer service, promote and represent the practice, manage patient appointment times, collect applicable service fees, field incoming calls and maintain on-going patient rapport throughout the entire patient experience. This position reflects the high level of service and appearance of the office to promote premiere, quality patient care. Must be flexible with hours and locations. Essential Skills/Responsibilities: Greets all incoming patients in a professional, friendly manner via telephone or in-person. Fields patient inquires in person, on-line and via telephone in a prompt, professional manner to secure appropriate appointments. Educates and promotes the practice, procedures and products to prospective and current patients. Oversees patient appointment times using computer software system. Completes insurance verifications. Creates fee tickets for patients; collects co-pays, deductibles, co-insurance, and self-pay amounts before services are rendered. Requests payment for outstanding balances; coordinates appointments accordingly. Provides fee tickets with patient paperwork; submits to designated area for work-up team. Enters charges accurately; submits bills to insurance carriers on a daily basis. Posts and reconciles daily payments collected. Submits daily payments/receipts to Revenue Cycle Office Area for processing and deposit. Communicates internally with all staff and Physicians regarding Front Desk. Communicates externally with patients, family members, vendors, etc. Adheres to HIPAA Compliance plan. Completes all compliance training requested by company and required by law. Travels to all clinical locations as needed. All other duties as assigned. Requirements: Job Specifications/Competencies: Education/Training: High school diploma or general education degree (GED); OR six months customer service/medical experience and/or training; OR equivalent combination of education and experience. Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Demonstrated excellence in verbal communication, as well as, written communication. Exceptional interpersonal and customer service skills. Critical thinking skills for identifying problems and resolutions in a fast-paced environment. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical or complex instructions and deal with several abstract and concrete variables. Proficient in common business software; EMR preferred. Attributes: Represents practice in a positive and professional manner. Punctual. Team Player; willingness to help other staff. Attention to detail while multi-tasking. Diplomacy and confidentiality with patients and staff. Strong work ethic. Initiative/Self-Motivation. Physical Requirements: Ability to sit/stand/walk as the job requires for long periods of time, as well as, climb/balance, lift, push/pull and stoop/crouch as needed. Corrected or uncorrected visual acuity in at least one eye of 20/40 or better. Ability to operate office equipment requiring the use of one hand. Ability to work in a moderate noise level clinic. Corrected or uncorrected hearing/speaking capacity to enable suitable telephone communication skills. E/O/E

FRONT DESK AGENT | ARRIVE HOTEL MEMPHIS We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE MEMPHIS: ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel - it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis! THE TASK AT HAND: Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood. Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests. Building memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests. Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers. Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures. Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness. Performing safety duties and adhering to predetermined protocols in the event of an emergency situation. Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE'RE LOOKING FOR: Must possess a positive attitude. Must be energetic and outgoing. Must be service oriented. Must be a team player. Must be able to multi-task. Must possess excellent interpersonal, analytical, and organizational skills. Must have knowledge of basic arithmetic. Must have the ability to input data and access information on the computer. Must be able to work a flexible schedule and shifts - weekends & holidays as needed. Flexible schedule- must be available to work a variety of shifts. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to input and access information in the property management system/computers/point of sales system. Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Must be able to stand for long periods of time. Must be able to push, pull or lift up to 25 lbs. Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at Graduate by Hilton Oxford! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Manage reservations and check guests in and out using a computerized system Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls in a timely and professional manner Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at Graduate by Hilton Oxford! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Benefits: Free uniforms Opportunity for advancement Training & development Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Conduct cold and warm calls to potential customers to promote memberships and services Follow up with leads from inquiries, website sign-ups, and previous customers Handle objections professionally and help customers understand the benefits of our programs Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy and a sales-driven mindset Strong work ethic and ability to handle rejection positively Previous sales experience preferred, but not required Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Conduct cold calling to potential customers from lead lists Follow up with warm leads via phone, text, and email Explain membership options, class schedules, and promotions Track customer interactions and follow-ups in the system Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours Responsibilities: - Greet guests at the entrance and box office, ensuring a warm and welcoming experience. - Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests. - Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained. - Assist guests by providing directions and answering any inquiries they may have about the exhibits. - May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively. - Provide talking points and relevant information to guests. - Achieve organizational sales and service goals by promoting and selling museum merchandise. - Assist in managing store inventory and ensuring the retail store is well-stocked and organized. - Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience. - Direct guests efficiently throughout the museum to maintain a smooth flow of traffic. Requirements - Proven work experience as a Customer Service Representative for a minimum of two years - Proficient in customer service and retail sales skills - Ability to assist guests efficiently and effectively - Capable of directing guests to appropriate sections or personnel within retail stores - Strong understanding of retail business operations - Familiarity with store inventory management and related software - Excellent interpersonal skills and the ability to build positive relationships with customers - Strong verbal and written communication skills - Problem-solving skills with a customer-centric approach - Ability to work flexibly in a dynamic retail environment - High school diploma or equivalent; higher degree in a relevant discipline would be a plus. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at Graduate by Hilton Oxford! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Greets guests as they arrive, focus on personal recognition * Reviews arrival lists daily and assists in preparing and assembling welcome amenities * Escort VIPs to room and check them in prior to arrival * Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed * Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. * Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. * Attends promptly to guest needs and inquiries * Perform various other duties as assigned * Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE * Minimum of one (1) year in Front Desk Operations * In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in writing * Ability to exceed expectations of guests and team members * Excellent time management skills * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 20 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee discount Flexible schedule Parental leave Referral program

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 20 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee discount Flexible schedule Parental leave Referral program

BASIC DUTIES & RESPONSIBILITIES: Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner. Responsible for polite and efficient transferring of calls as needed. Accurately enter information into computer lodging system. Effectively work with VIP Services to ensure proper handling of all VIP's. Promote and project a positive image of Fitzgeralds Casino Hotel to all callers. Other associated duties as required. MINIMUM REQUIREMENTS (SKILLS/EXPERIENCE/EDUCATION): Excellent verbal and written communication skills. Superior ability to effectively interact with guests and team members in a professional and courteous manner. Good organizational skills and ability to work under pressure. Computer experiences a plus. Ability to adhere to department schedule. Demonstrate the ability to be a team player.