Part Time Night Auditor - Candlewood Suites - McChord Field
IHG Career
Night auditor job in Lewisville, WA
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Balance and audit for accuracy room revenue, food and beverage revenue and telephone
revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and
house accounts.
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
Transmit credit card batches.
Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
Promote teamwork and quality service through daily communications and coordination with other departments.
May assist with other duties as assigned.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly pay range for this role is $16.66 to $28.80. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$16.7-28.8 hourly Auto-Apply 57d ago
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Night Auditor
Hollander Hospitality
Night auditor job in Seattle, WA
Skybridge Seattle Airport Hotel 17338 International Blvd. Seattle, WA 98188 NIGHTAUDITOR The Skybridge Seattle Airport Hotel is seeking a NightAuditor to join our team. The NightAuditor audits, balances and prepares reports to provide accurate, timely information and ensure company and hotel policies and procedures are followed while providing outstanding guest service to arriving, departing, and in-house guests.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
* Full-time
SCHEDULE:
* Variable schedule; Must be available weekends and holidays
RATE OF PAY:
* $24.42 to $25.42 per hour/DOE
SUPPLEMENTAL PAY:
* Individual Incentives and Bonus Programs
BENEFITS AND PERKS:
* Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
* Paycheck Advancement Program
* Hotel Travel Discounts
* Supplemental Insurance
* Employee Assistance Program
* Employee Meals
For eligible employees:
* Insurance - Medical, Dental, Vision, Life and AD&D
* 401(k) Plan with Employer Match
QUALIFICATIONS:
Knowledge of:
* Principals of providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
* Administrative and clerical procedures and systems such as computers and related software, printers, photocopier, fax and multiple line telephone system.
* Standard cash handling procedures.
Skills and Ability to:
* Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
* Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
* Add, subtract, multiply and divide quickly and accurately.
* Demonstrated proficiency in various computer programs such as Microsoft Word and Excel .
* Meet attendance requirements with dependability and consistency.
* Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively.
* Manage one's time with minimal supervision in order to meet productivity standards.
Education and Experience:
* High school diploma or equivalent.
* Two years of experience providing service directly to the public required.
* Previous night audit, accounting, or similar experience preferred.
PHYSICAL REQUIREMENTS:
Light Work: Exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
This work requires the following physical activities: Standing, pulling, grasping, seeing, hearing, reaching, pushing, repetitive motions, talking.
Drug Free Workplace, Equal Opportunity, E-Verify Employer
$24.4-25.4 hourly 2d ago
Delighted to Serve Night Auditor
The Renaissance Seattle Hotel
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
This position may be eligible for longevity incentive program at 6 months, and 1 year of employment.
BENEFITS:
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS:
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "
why
"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “
why
” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4th largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at
*************************
.
$25.5 hourly Easy Apply 27d ago
Delighted to Serve Night Auditor
The Hedreen Hotel Employer
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
This position may be eligible for longevity incentive program at 6 months, and 1 year of employment.
BENEFITS:
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91
st
day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS:
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "
why
"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “
why
” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4
th
largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at
*************************
.
$25.5 hourly Auto-Apply 55d ago
Night Auditor
Pyramid Birmingham Campus Management
Night auditor job in Woodinville, WA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities. Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a NightAuditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
$26.50
-
$26.50
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$26.5 hourly Auto-Apply 13d ago
Night Audit US
Ihotels Management Us LLC
Night auditor job in Seattle, WA
Job Description
NightAuditor (Overnight Front Desk Agent)
Pay Range for this role is $23.77/hour + benefits and perks!
Scheduled shifts for this role is 11p-7a (overnight)
Kimpton Hotel Monaco Seattle
1101 4th Ave (4th & Spring)
Benefits & Perks
Hotel + restaurant discounts in all of Kimpton + IHG - worldwide!
Paid Time Off - sick & vacation pay with rollover
Paid Holidays - after 90 days
Affordable medical/dental/vision/HSA plans
Basic Life Insurance, Supplemental Life Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Hospital Indemnity, Critical Illness & Accident Insurance
Tuition Reimbursement
Commuter Benefits
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The NightAuditor (Overnight Front Desk Agent) is responsible for check in and check-out, phone operations, navigating guest requests & issues all while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!
Some of your responsibilities include:
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles accompanied by a completed lost & found report.
Familiar with all fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Engineering, Valet.
Able to handle & report security issues appropriately
What You Bring
High school diploma or general education degree (GED).
Previous experience in a customer-facing role.
Flexible schedule, able to work evenings, weekends and holidays.
Work well under pressure, dealing with many arrivals and departures within a short period of time.
Able to calmly handle guest problems with ease.
Familiar with hotel systems and operations, and the ability to enter in information accurately.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.
Be Yourself. Lead Yourself. Make it Count.
The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$23.8 hourly 22d ago
Night Audit US
Innvest
Night auditor job in Seattle, WA
NightAuditor (Overnight Front Desk Agent)
Pay Range for this role is $23.77/hour + benefits and perks!
Scheduled shifts for this role is 11p-7a (overnight)
Kimpton Hotel Monaco Seattle
1101 4
th
Ave (4
th
& Spring)
Benefits & Perks
Hotel + restaurant discounts in all of Kimpton + IHG - worldwide!
Paid Time Off - sick & vacation pay with rollover
Paid Holidays - after 90 days
Affordable medical/dental/vision/HSA plans
Basic Life Insurance, Supplemental Life Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Hospital Indemnity, Critical Illness & Accident Insurance
Tuition Reimbursement
Commuter Benefits
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The NightAuditor (Overnight Front Desk Agent) is responsible for check in and check-out, phone operations, navigating guest requests & issues all while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!
Some of your responsibilities include:
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles accompanied by a completed lost & found report.
Familiar with all fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Engineering, Valet.
Able to handle & report security issues appropriately
What You Bring
High school diploma or general education degree (GED).
Previous experience in a customer-facing role.
Flexible schedule, able to work evenings, weekends and holidays.
Work well under pressure, dealing with many arrivals and departures within a short period of time.
Able to calmly handle guest problems with ease.
Familiar with hotel systems and operations, and the ability to enter in information accurately.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.
Be Yourself. Lead Yourself. Make it Count.
The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
$23.8 hourly 20d ago
Night Auditor - Part Time
Evergreen Hospitality Management
Night auditor job in Vancouver, WA
Requirements:
Minimum high school diploma.
Available to work shifts between the hours of 9pm and 8am.
Must be able to work weekends.
Strong customer service skills with outgoing personality.
Must wear the appropriate uniform as prescribed by Evergreen's policy.
Must maintain personal cleanliness.
General Responsibilities
Daily operations of front desk duties to include but not limited to:
Check in/out guest
Room assignments
Complete nightly audit procedures
Emailing out reports to management
Tax exempt procedures
Balancing of AR Accounts
Shift and contingency reports
Phone calls, transfers, etc.
Must have based keyboarding experience
Greet each guest and ensure that they are satisfied.
Assist in any area as requested by supervisor
Adhere to all polices and procedures
Ability to sit/stand for 8 hour shifts.
Ability to work independently
Optimum Attributes:
Pleasing personality and good communication skills.
Ability to exceed the expectations of guests.
Well-groomed and professional appearance.
Willing to work on weekends and holidays.
Strong work ethic and outgoing personality.
View all jobs at this company
$36k-45k yearly est. 60d+ ago
Night Auditor
Spokane Fairfield Inn & Suites By Marriott
Night auditor job in Spokane, WA
Job Description
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a NightAuditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
$35k-44k yearly est. 22d ago
Night Auditor
La Quinta Inn & Suites Wyndham Auburn
Night auditor job in Auburn, WA
Job Description
Hotel NightAuditor /Overnight Shift /Front Desk Agent
Isn't it time to work somewhere you love that is fun, exciting, and rewarding?
We are one of the best service hotel operating companies in the area. We are not only proud of where we work, but this place is like a family and we definitely know how to have fun. Our hotel has an opening with the front desk and we are looking for the best candidate. This position is 4 days a week, with 10-hour shifts, and has a flexible schedule.
Front desk agents represent the hotel to the guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. This job has great upward potential, benefits, monthly bonuses, 401(k), and the opportunity to cross-train in other departments, and competitive pay increases based on performance. Paid Vacation time and sick pay.
Compensation:
$19 - $20 hourly + bonuses
Responsibilities:
Maintains an inventory of vacancies, reservations, and room assignments. Possesses a working knowledge of the reservations department
Knows room locations, types of rooms available, and room rates
Registers arriving guests and assigns rooms
Coordinates guest room maintenance work with the engineering and maintenance division
Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
Process laundry (wash, dry, fold) to re-stock for the next housekeeping day
Reports any unusual occurrences or requests to the manager
Manages and resolves all guest complaints in a professional and courteous manner
Processes guest check-outs and handles monetary transactions
Maintains a high level of professional appearance and demeanor
Team oriented establishment
Performs other duties as assigned
Flexible shifts 4 nights 10-hour shifts
Qualifications:
NightAuditor experience a plus
Able to work overnight
Reliable transportation
High school diploma
Able to lift up to 50 lbs.
Customer Service
Valid driver License
Flexible hours
Hotel experience
Smiling face
About Company
Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.
$19-20 hourly 6d ago
Night Auditor
MCR Hotels
Night auditor job in SeaTac, WA
Residence Inn Seattle Seatac Airport is seeking Part Time weekend NightAuditor... SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: NightAuditor, Role Specific Duties and Expectations
Other Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$36k-44k yearly est. 17d ago
Night Auditor - Part-Time Opening
Twenty Four Seven Hotels
Night auditor job in Boise, ID
SpringHill Suites Boise West/Eagle is currently seeking an experienced NightAuditor. As a rockstar in the Front Office you will help us
craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns
! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:
Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Balance & account for all daily cash and charge transactions
Review & analyze all adjustments
Post room, tax and miscellaneous charges to guest folios
Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
Inform general manager of control issues
Follow audit binder and checklist required for duties and timelines
Ability to multi-task and prioritize
Flexibility- must anticipate regularly scheduled weekend and evening hours
Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
Education and Experience:
High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Our Perks & Benefits:
Competitive Compensation
We offer a highly competitive salary that reflects your skills and experience.
Health Coverage
Medical, Dental, and Vision insurance
Ancillary Benefits to support your well-being
401(k) with company contribution
Work-Life Balance
Paid Time Off (PTO) (based on FT or PT status)
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
Career Growth & Support
On-the-job training and mentorship
Clear pathways for advancement within the company
Extra Perks
Associate Referral Program - get rewarded for bringing in top talent
Hotel Discounts - enjoy the exclusive rates at our properties
Daily Pay - Access to your pay when you want it!
#HCareers
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing ************.
$30k-37k yearly est. Auto-Apply 60d+ ago
Night Auditor - Fairfield Inn & Suites - FRI, SAT, SUN
Merete Hotel Management
Night auditor job in Rochester, WA
Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you'll tackle exciting challenges and grow. See which positions are open and apply today.
We offer
Competitive Pay
Flexible Scheduling
Career Development / Advancement Opportunities
Paid Time Off
Health Benefits
Travel Industry Discounts
At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.
Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
NIGHTAUDITOR
Associates are paid weekly!
SUMMARY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms, and guests' accounts, making and confirming reservations, and presenting statements and collecting payments from guests.
ESSENTIAL FUNCTIONS
Review and analyze all adjustments.
Thoroughly understand accounting machine for front office.
Ensure that all charges have been posted to the appropriate guest folio or master account.
Post room tax to each folio or master account.
Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out.
Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
Answer telephone.
Check guests in and out.
Attend mandatory meetings.
Report any unsafe conditions immediately.
Perform any other duties as assigned by supervisor to include cross training.
Regular and reliable attendance and punctuality are essential functions of this position.
Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.
PHYSICAL DESCRIPTION
Constantly standing at the front desk on tile or carpet.
Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
WORKING CONDITIONS
Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
Must adhere to the Hotel's safety standards and procedures.
Exposed to computer printer noise, and telephone noise.
SUCCESS FACTORS:
Balances and accounts for all daily cash and charge transactions.
Ability to communicate effectively both written and verbal with the public and other team members.
Follows all appropriate policies and procedures while constantly striving to improve all standards of operations.
Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme.
Effectively manage time.
Meets or exceeds productivity standards.
Follow all safety procedures.
Qualifications
Prior cash handling experience and two years customer service experience preferred.
Hotel experience helpful.
May require valid Driver License with an acceptable driving record.
Experience working with computers and operating keyboards.
Must pass criminal background check.
$36k-45k yearly est. 17d ago
Night Auditor
Luckyeagle
Night auditor job in Rochester, WA
Management reserves the right to change the essential duties of this position description from time to time as necessary.
Night Audit provides guests with exemplary service upholding the values and standards of Lucky Eagle Casino and Hotel. NightAuditors are responsible for assisting hotel guests during reservation, reception, and departure; in a friendly, anticipatory, and professional manner, ensuring guest comfort and preferences are met whenever possible. NightAuditors will be expected to adhere to industry-accepted practices and standards as well as processes and procedures approved by Lucky Eagle Casino and Hotel. NightAuditor will utilize the tools and systems provided to deliver service in person, on the phone, and through electronic communications to guests, patrons, and Lucky Eagle Casino and Hotel staff. NightAuditor will be well informed of the hotel and casinos rewards program, venues, events, and promotions to provide guests and patrons with timely, relevant, and accurate information. Staff will promote property specific amenities and attractions first to create a seamless experience between the hotel and casino.
This position requires strong oral and written communication skills, and familiarity with computers, general office equipment, and telephone systems. Staff will be expected to maintain a cash bank while on duty, and maintain accurate accounting of all transaction conducted. Staff will be expected to always interact positively with guests, patrons, vendors, and fellow staff members. This position may include scheduled shifts on days, evenings, overnights, weekends, and holidays. Staff will be expected to adhere to Lucky Eagle Casino and Hotel grooming standards and will always maintain a professional appearance.
SUPERVISORY RESPONSIBILITY:
This position does not have any team member supervisory responsibilities; however, they directly oversee the hotel operations overnight to the best of their ability in the absence of Hotel Leadership. They will take ownership of guest challenges and resolve guest issues, report all concerns to Hotel Leadership, and provide support for hotel Administrative Coordinator as assigned.
ESSENTIAL FUNCTIONS:
The essential function of the NightAuditor includes but are not limited to:
Acknowledge and greet all guests and patrons in a friendly, professional, & timely fashion.
Register guests to the hotel and RV park confirming all details of guests stay and securing proper identification and method of payment.
Conduct guest orientation of the hotel and casino at arrival; and provide follow up orientation as requested by guests.
Review guest folios with the guest at departure, ensuring all cash and/or credit financial transactions are completed.
Communicates with Housekeeping, and Facilities guest room statuses at arrival and departure as appropriate.
Answers telephones from internal and external sources promptly and politely, quickly identifying the caller's needs, and directing them to appropriate extensions as necessary.
Assists guests with making reservations for both the hotel and RV park, providing clear and accurate descriptions of the room types and RV spaces.
Maintains accurate reservation information for individual and group bookings.
Provide guests with information about the hotel and casinos venues, hours of operation, and active promotions.
Read and answer all emails, and notices from guests, patrons, and hotel and casino leadership.
Promote and enroll new players in the Lucky Stars Rewards program, highlighting benefits of membership.
Acknowledge return guest and player status when appropriate.
Keeps Reception and Front Desk area neat and tidy, following established cleaning protocols.
Complies with all policies and procedures set forth by hotel and casino management, and adheres to all regulatory requirements of the Tribe, Casino, and Hotel
Actively takes ownership of guest challenges and disputes, ensuring resolution and appropriate escalation when necessary.
Prepare and perform the night audit process to change the financial day by acknowledging all outstanding reservations and emailing the relevant departments and leadership all daily reports.
Verify and collect all daily work for the Finance team to collect in the morning on the next business day.
Financial & Generalized Responsibilities
Become fully cross trained in all reservation functions and serve as a resource and hotel point of contact for the hotel guest service, call center and host team as they have questions about room availability, rates & pricing.
Gather and respond to guests that are inquiring about group rates or group discounts. Relay information to the Administrative Coordinator and Hotel Supervisors for them to create.
Monitor OTA, DM, Gold redemption & host rooms daily and make certain booking channels are closed when the hotel is sold out.
Build strong relationships, and coordinate, with all other departments.
Maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures.
Perform other duties as assigned.
EDUCATIONAL REQUIREMENTS:
High School Diploma or GED
SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS:
Minimum one (1) year customer service and cash handling experience, preferably in a hotel or equivalent front office environment.
Strong oral and written communication skills in an office setting
Familiarity with computer systems including Microsoft Office, Outlook, property management systems, and rewards programs. Agilysys and Bally's Technologies preferred.
Must be able to obtain a Washington State Class III Gaming License; and successfully pass a pre-employment drug-screening.
6 months Night Audit experience preferred in Hospitality setting.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; sit; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
ENVIRONMENT:
The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the casino and/or hotel. May also, from time-to-time be exposed to noise from slot machines, guests, music, and public announcement system, as is common in a casino and/or hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.
$36k-45k yearly est. Auto-Apply 26d ago
Night Auditor- Residence Inn Downtown Bozeman
Level5 Hospitality
Night auditor job in Bozeman, MT
Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let's Level Up!
Job Summary:
As a NightAuditor , you will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure the hotel is following hotel policies and procedures. Your goal is to provide Level5 Hospitality and service for each and every guest.
Duties/Responsibilities:
Perform all check-in and check-out tasks
Complete the Night Audit checklist each shift
Properly close all PMS and 'Point of Sale' systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
Inform the Front Office Manager or Manager on Duty of any problems that need immediate attention and/or action to ensure proper follow up
Operate the front desk according to standard operating procedures and with exceptional guest service!
Fulfill all Front Office functions during the overnight shift
Know emergency procedures and how to respond accordingly after training by the Chief of Maintenance
Complete daily reports, audit correspondence, as required by shift
Receive and confirm credit cards for validity and acceptability
Welcome guest upon their arrival and assign rooms
Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
Manage online and phone reservations
Respond to guest complaints in a timely and professional manner
Create incident reports for guest injuries/issues when required
Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
Performs other related duties as required by Manager/Supervisor
Required Skills/Abilities:
Proficient in Microsoft Office Suite or similar software
Previous work experience as a Hotel Front Desk Agent preferred
Level5 High Touch service
Excellent communication and organizational skills
Flexibility with shifts and scheduling
Must be available weekends and/or occasional holidays
Must have reliable transportation to and from work
Must have stellar attendance and punctuality
Education and Experience:
High School diploma and/or experience in a hotel or related field preferred
Basic accounting and bookkeeping experience
Must possess basic computational ability
Physical Requirements:
Must be able to remain in a stationary position during shift.
Must be able to access and navigate the facility.
Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.
$27k-33k yearly est. Auto-Apply 13d ago
Night Auditor
Home 2 Suites Bozeman
Night auditor job in Bozeman, MT
Job DescriptionDescription:
The NightAuditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. Responsible for closing and consolidating credit cards and running reports at the end of each shift.
Duties/Responsibilities:
Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
Warmly and professionally welcomes all guests.
Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Treats requests with professionalism, tact, and a courteous manner.
Ensures prompt delivery of final bills to guests.
Ensures the lobby and shared areas are neat and orderly.
Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
Maintains knowledge of upcoming events, local area, and hotel offerings.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalency required.
At least one year of experience with the hotel preferred.
Physical Requirements:
Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Requirements:
$27k-33k yearly est. 14d ago
Night Auditor
The Forge Hotel
Night auditor job in Anaconda-Deer Lodge, MT
Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a nightauditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today! Compensation:
$12.00 - $14 hourly
Responsibilities:
Perform additional bookkeeping, administrative, and accounting procedures as required
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Make sure every hotel guest has a pleasant stay
Qualifications:
Overnight shift; requires flexible hours
Excellent customer service and communication skills are required
Experience in the hospitality industry or guest services is preferred, but not required
Must be computer proficient; experience with accounting or reservation software is a bonus
About Company
We are a new hotel located in Anaconda, Montana.
$12-14 hourly 9d ago
Night Auditor
Knightsbridge Capital Corporation
Night auditor job in Bonner-West Riverside, MT
We Inspire People to Be More Alive
About Paws Up Montana:
Paws Up Montana, America's premier luxury ranch resort, is more than a workplace-it's a chance to be part of something extraordinary.
The role of the NightAuditor is to assist in the auditing, posting and balancing of daily financial transactions to support the continuation of delivering outstanding guest service and financial profitability.
What We Offer:
Medical, Dental, Vision Insurance
401K with Employer Match
Paid Time Off 9 Floating Holidays and 15 Personal Days
Career Development and Advancement Opportunities
Life Insurance, Long Term, and Short-Term Disability
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Employee Lunch Provided
Primary Responsibilities:
Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
Ensure confidentiality of guests before and throughout their stay.
Create guest folders within the resort systems for each arriving reservation.
Answer all inquiries via phone, email, or in person in a prompt and professional manner.
Oversee the guest s account close out process, ensuring all accounts balance and all revenue is reported accurately.
Maintain guest folios and appropriate billing needs to ensure all guest final bills are accurate.
Perform nightly account audits through resort system in a prompt manner.
Follow set procedures on posting charges and settling guest accounts.
Reconcile all receipts from various departments to ensure charges are posting accurately and receipts are signed.
Email appropriate department Managers when charge discrepancies are located.
Scan all unsigned receipts in one document and send to appropriate Managers each shift.
Scan and save all guest receipts in their appropriate electronic folders.
Settle all credit card transactions posted in Shift 4 Dollars on the Net, our credit card settlement program.
Ensure all credit card transactions are posted and processed accurately.
Log all payments made daily onto appropriate spreadsheet each shift and email to accounting personnel.
Generate and email all appropriate reports each shift.
Assist in late night/early morning transportation as needed.
Perform wake up calls as needed, always following the pre-set script.
Complete standard cleaning duties each night.
Assist day/evening Front Desk shifts in creating guest Welcome Packets and Turndown Letters, and other Front Office tasks as needed.
Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.
Other Functions and Responsibilities:
• Display hospitality and professionalism to our guests and team members at all times, take pride in representing The Resort at Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner.
• Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment.
• Maintain a clean and neat appearance at all times.
• Perform work in a safe and high-quality manner.
Looking for Team Members with:
High school diploma, GED or vocational training or job-related course work
Minimum 1 year of Night Audit experience
Proven excellent customer services skills, communication skills, and organizational skills
Proven computer, typing, and Microsoft Office experience and skills
Valid State Driver s License
If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up!
Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$27k-34k yearly est. Auto-Apply 2d ago
Night Auditor
Shore Lodge Whitetail 3.5
Night auditor job in McCall, ID
The Night Audit position ensures that the guests of Shore Lodge and Members of Whitetail are greeted and catered to upon arrival, this position acts as the initial point of contact in the late evenings and early mornings. In addition to customary Front Desk duties, this position performs the functions of Night Audit reporting and closing procedures for the Resort.
STANDARD SPECIFICATIONS:
Frequent weekend and holiday work. Evening/swing shift.
WHAT YOU GET TO DO:
Register guests at Shore Lodge check-in. Assist guests with check in procedure and resort orientation.
Accommodate special requests whenever possible and facilitate amenity requests.
Process accurate reservations from incoming calls.
Complete daily reports, logs, and reporting as necessary.
Ensure lobby and desk area are presentable.
Complete billings at end of guest stays.
Maintain accurate and complete information regarding the local area, hotel, amenities, directions, etc.
Answer multiple phone lines and direct calls resort wide as necessary.
Prepare guest folios, keys, and applicable information for next day arrivals.
Schedule and execute wake up calls upon request.
Process Night Audit reporting and compile a complete packet of the days reports, transactions, and receipts.
Work in a constantly changing work environment and manage stress levels while dealing with paying customers.
Use multiple computer software programs to process guest stays and schedule activities.
Comply with unit cash handling, credit, and check cashing policies and procedures.
Assist dissatisfied guests in both understanding the origin of their discontent and also in the mediation of an acceptable solution.
Provide excellent customer service to guests, Club Members, and fellow employees.
Adhere to Company policies, procedures, and standards.
Act as a liaison with Shore Lodge Security to make sure Resort and guests are safe and secure.
Operate as a command center for night emergency contingencies.
Perform other duties and responsibilities as assigned.
Requirements
WHAT YOU NEED TO BE SUCCESSFUL:
High School Diploma or equivalent Education
Experienced in Microsoft applications, Outlook, Internet Navigation
Ability to multitask while maintaining a high degree of organization and detail
Superior customer service skills and abilities required
Ability to communicate effectively with and receive information from guests and coworkers
Self motivated
Previous Front Desk/Night Audit and Guest Service Experience preferred
Previous lodging software experience preferred
$30k-35k yearly est. 60d+ ago
Night Auditor
Northwest By Southern Hospitality
Night auditor job in Lewiston, ID
Hampton Inn Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for NightAuditor! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!
Summary of position: The primary purpose of this position is to provide efficient and courteous service to each customer and maximize room revenues during the Night Audit shift. Prepares financial reports, analyzes discrepancies, and generates backup reports. Also effectively executes guests check in and check out, answers questions about hotel rooms and rates, and responds to guest requests.
Qualifications:
High school diploma or equivalent GED; prior hotel or hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Required to work Friday, Saturday, Sunday and Monday. Ability to work 32 hours a week.
How we can elevate your career:
Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.
Why work for NSH?
Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Medical and Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans With Match
Leave of Absence
Perks - More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Earned Wage Access
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.
To learn more about our company please visit our web site at *******************
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
How much does a night auditor earn in Spokane, WA?
The average night auditor in Spokane, WA earns between $32,000 and $48,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Spokane, WA
$39,000
What are the biggest employers of Night Auditors in Spokane, WA?
The biggest employers of Night Auditors in Spokane, WA are: