Night auditor jobs in Tamarac, FL

Holiday Inn & Suites is looking for a Night Auditor to provide guests with an excellent hotel experience while functioning as the sole Front Office Associate during the overnight shift. We are looking for someone who can provide attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on the 11pm - 7am shift. Responsibilities · Greet and welcome all guests approaching the front desk in accordance with Lexima/Brand Standards. · Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift. · Handle check-ins and check-outs in a friendly, efficient and courteous manner. · Answer all guest inquires (i.e. hotel services and amenities, the area, etc.). · Be aware of all rates, packages and special promotions. · Obtain all necessary information when taking room reservations and follow rate quoting guidelines. · Fully understand and be able to operate all relevant aspects of the front desk computer system. · Focus on his/her role in contributing to guest satisfaction surveys. · Prepare coffee set-up each morning prior to serving time. · Pass and maintain food handlers license as required by hotel. · Balance daily reports and identify and correct any errors. · Maintain cashiering responsibilities as per front office procedures. · Ensure correct and accurate cash handling while at the front desk. · Distribute or tabulate any work as outlined by management. · Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured. · Have a thorough working knowledge of security procedures. · Train any new Night Auditors as requested by management. · Keep working areas neat and organized. · Maintain high standards of personal appearance and grooming, which include compliance with dress code and uniform requirements. · Maintain a professional and friendly demeanor at all times. · Establish and maintain good communications and team work with fellow employees and other departments within the hotel. · Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees. · Demonstrate a genuine care and commitment to guest service. Qualifications · Ability to work the 11pm - 7am shift. · High school diploma or equivalent required. · Previous hospitality experience preferred. · Knowledge of accounting principles preferred. · Experience handling cash, accounting procedures and general administrative tasks. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift. Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges, including No-Shows. Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) Changes system date. Follows all company policies and procedures as outlined in Policy Manual. Responsible for Life Safety Procedures and equipment Participates (at some properties) in Manager on Duty schedule. Additional duties may be added at any time at the discretion of management. Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including grooming, verbiage, and body language, at all times. Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction. Fosters teamwork by offering assistance to others, as needed. Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department. Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommends other Baywood properties to our guests, when appropriate. Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!' demonstrating our motto ‘It's Better at Baywood!' Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you'll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE - Passionate with the spirit to serve. EXCELLENCE - Committed to excellence that inspires results. ADAPTABLE - Adjust, adapt, and overcome. COMMUNITY - Creators of a collaborative community invested in growth. HUMBLE - Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you'll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We'll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization's physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Title: Night Auditor Department: Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties. RESPONSIBILITIES: Understand and operate all functions of front desk activities. Complete postings of all charges to guest folios. Reconcile revenues with PMS revenue reports. Generate and prepare the manager's daily report for the Management Review. Process guest check-ins: confirm reservations, assign rooms, and issue room keys. Process hotel room postings invoices, transactions, room charges, refunds, etc. Maintain all records of room allowances and credits. Process all check-outs and resolve disputed charges. Answer all telephone calls promptly and courteously. Follow established key control and guest security requirements. Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department. Coordinate guests' requests with other hotel departments. Work on special projects as assigned. Provide information regarding availability and rates for members and guests. Monitor room status information. Know room locations, types of rooms available, and room rates. Report unusual occurrences or requests to Security and Management. Familiar with all safety and emergency procedures and accident prevention policies. Maintain the cleanliness and neatness of the front desk and lobby areas. Perform other appropriate tasks assigned by the Overnight Manager. Process EOD turnover in the PMS system. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Be able to reconcile the following: Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP Valet nightly sales reports Reconcile revenues with PMS revenue reports ( including open folios and house accounts) Completion of Check Out with Balances Folios to ensure that all balances are at Zero. Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date. Attend all hotel-required meetings and trainings. Perform other duties as requested by management. QUALIFICATIONS: Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry. Experience with accounting and facilities management software. Proficiency in Microsoft Office. Advanced math and bookkeeping skills Excellent verbal communication and customer service skills. Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand for up to (8) hours without assistance. Always maintain a warm and friendly demeanor. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel-related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. EDUCATION: High School degree, GED or Equivalent. Bachelor s degree in hospitality and tourism (preferred) LANGUAGE SKILLS: Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners. Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Standing for prolonged periods. Able to lift/carry up to 50 pounds, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The position is an at-will position and subject to termination with or without cause or notice.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

←Back to all jobs at Red Roof Plus Miami Airport Night Auditor Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Responsibilities * Must be able to work 11 pm- 7 am * Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. * Ascertain callers' needs through open-ended questions. * Describe room accommodations and all amenities. * Accommodate special requests and designate such in the system following the hotel's standard operating procedures. * Access guest history records to best service guests; maintain accurate information in guest history files. * Resolve guest complaints, ensuring guest satisfaction. * Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. * Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). * Present folio to guest and resolve any disputed charges. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. * Perform additional duties, as assigned. If you believe hospitality and a friendly smile are your strengths, we want to talk to you! EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace. Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

←Back to all jobs at Home2 Suites West Palm Beach Airport Night Auditor Wednesday-Sunday Home2 Suites West Palm Beach Airport is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Job Details 401 - Miami West Courtyard - Miami, FL $16.50 - $17.00 HourlyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Also works as a front desk agent during shift as needed. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier. Run audit reports/journals. Make corrections and adjustments and handle all computer problems that might occur throughout their shift. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll). Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access and accurately input information using a moderately complex computer. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

About us: The mission of Yurbban is to bring happiness to people through project management related to the tourism sector, following these values: WOW!: We love originality and strive to surprise in every detail. We work from creativity, active marketing, and continuous innovation. CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively. HONEST: We act ethically, making decisions consistent with our culture. We prioritize transparency in our actions and communication. PASSION: We give our best in every challenge, having fun when putting ideas into action. TEAM: We create together to achieve a shared goal where every opinion matters. We currently operate lodging and restaurants in cities like Barcelona, Madrid, Miami and Bogotá under the brands Yurbban Hotels, UMA House by Yurbban, UMA Suites, The Spot for Living and Spotty Hostels. Job Summary: As a Night Auditor, you will play a crucial role in ensuring the smooth and efficient operation of our establishment during the night shift. You will be responsible for overseeing the financial activities, guest services, and administrative tasks during the overnight hours. Your attention to detail, strong organizational skills, and ability to work independently will contribute to providing exceptional service to our guests and maintaining the financial integrity of the organization. Duties and Functions: Welcome and promptly escort guests within the hotel during Night shift· Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests care) according to Hyatt policies, procedures and compliance with our code of conduct· Dealing with enquiries both over the phone, face to face and via email Anticipate guests needs in order to provide an exceptional and unique guest experience· Handle cash and credit card payments as outlined Maintain high team focus by showing co-operation and support to all the hotel colleagues· Be punctual at all times and adhere to general hotel rules strictly Summarizing each night's operations and listing any follow-up tasks for management. Skills and requirements:· Languages: Professional English and Spanish required. Third language will be desirable· Minimum experience: 3 years in hospitality industry.· Others: Office automation knowledge and desirable to have previously managed a PMS· Skills: Quality, cooperation, commitment, organization.· An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Nuvolo, Microsoft Word, Excel &· Outlook is preferred· Enter and locate work related information using computers and/or point of sale systems. Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast-paced environment and have a high level attention to detail· Maintain positive and productive working relationships with other employees and departments· Ability to work independently and to partner with others to promote an environment of teamwork Must be able to stand or walk a minimum eight-hour shift. Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations. Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. Must have excellent communication skills and be able to read, write, speak and understand English. Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations What we offer: Competitive salary Vision, Dental, Alternative Care, Retirement. Discounts on branded products. Joining a young company committed to the welfare of its employees. Career plan within the company. Training and Continuous Innovation. Regular afterworks, teambuilding & more. The Hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. Work Location: Miami South Beach, FL. Schedule: This position requires fully availability during overnight, shift of 8 hours could be arranged between 11:00 pm to 8:00 am, weekends required. Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more. Work Authorization: Employee must be legally authorized to work in the United States. FSLA Classification: Non-exempt If you are passionate about hospitality, enjoy providing outstanding guest service, and thrive in a dynamic environment, we want to meet you! Apply now and become part of Yurbban Hospitality Group at Miami Beach!

Night Auditor (Hotel) (Part Time) Hyatt Centric South Beach Night Shift (Part Time) Job Summary: As a Night Auditor at [Hotel Name], you will play a crucial role in ensuring the smooth operation of our hotel during the overnight shift. You will be responsible for the daily financial reconciliation, guest service, and maintaining the safety and security of the hotel environment. The ideal candidate possesses strong attention to detail, excellent communication skills, and a commitment to providing outstanding service to our guests. Key Responsibilities: 1. Financial Reconciliation: - Perform night audit duties, including balancing the day's financial transactions and ensuring accuracy in accounts receivable, accounts payable, and cash handling. - Prepare daily financial reports, highlighting key performance indicators and discrepancies for management review. - Process end-of-day procedures and close daily financial systems. 2. Guest Services: - Greet and check in late-arriving guests, ensuring a smooth and welcoming experience. - Address guest inquiries, concerns, and requests promptly and efficiently. - Provide information about hotel amenities, services, and local attractions. 3.Safety and Security: - Monitor hotel premises to ensure the safety and security of guests and staff during the night. - Respond to emergencies and coordinate with local authorities as needed. - Conduct regular inspections of the property and report maintenance and safety issues to the management. 4.Administrative Tasks: - Maintain the front desk area, ensuring it is organized and presentable at all times. - Assist with off-peak administrative duties as assigned, such as filing, data entry, and inventory management. 5.Customer Relationship Management: - Build rapport with guests to encourage repeat business and convey a sense of personalized service. - Capture guest feedback and assist in resolving any issues to enhance guest satisfaction. Qualifications: - High school diploma or equivalent; associate's degree in hospitality or business preferred. - Previous experience in hotel front desk or night audit role is highly desirable. - Proficient in basic accounting principles and financial software; experience with hotel management software (e.g., Opera, lightspeed FIDELIO) is a plus. - Strong attention to detail and problem-solving abilities. - Excellent verbal and written communication skills. - Ability to work independently with minimal supervision. - Flexible availability, including weekends and holidays. Physical Requirements: - Ability to stand for extended periods and perform tasks that require physical stamina, such as lifting and moving items up to 25 pounds. Benefits: - Competitive salary and potential for overtime pay. - Health, dental, and vision insurance. - Paid time off and holiday pay. - Employee discounts on accommodations and hotel services. Hyatt Centric South Beach is an equal opportunity employer and encourages applications from all qualified individuals. Join our team and help us provide memorable experiences for our guests!

from 11:30pm-7:30am Are you a night owl who enjoys creating a welcoming environment and keeping things running smoothly behind the scenes? Join our team as a Night Auditor, where you'll play a key role in ensuring exceptional guest experiences and the accuracy of our daily financial operations. Compensation: $17.00 per hour Location: 16461 Racquet Club Rd, Weston, FL 33326 What You'll Do As the Night Auditor, you'll be the friendly face that greets guests during the overnight hours and the detail-oriented professional who ensures our records are accurate. Your responsibilities will include: Welcoming and assisting guests with check-ins, check-outs, and general inquiries. Handling guest issues promptly and courteously. Answering and directing phone calls to the right departments. Performing nightly audit functions such as reconciling transactions, maintaining key logs, filing registration cards, and preparing audit reports. Supporting special projects and maintaining resort safety standards. What We're Looking For We're seeking someone who is both guest-focused and detail-driven. The ideal candidate has: Previous hotel or resort front desk and customer service experience. Strong communication and multitasking skills in a fast-paced environment. Proficiency with basic computer systems (word processing, internet-based software). A high school diploma or GED, plus 1-3 months of related experience/training (or an equivalent combination). Flexibility to work overnight, 3rd shift, including weekends and holidays. Why You'll Love It Here Be part of a team that values professionalism, hospitality, and teamwork. Build valuable skills in guest services, financial reporting, and resort operations. Enjoy a supportive environment where your role makes a direct impact on guest satisfaction and resort success. If you're ready to bring your hospitality skills to the overnight shift and thrive in a role that balances guest service with attention to detail, we'd love to hear from you! Apply today to join our team as a Night Auditor.

What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Establish rapport with residents and guests so they always feel loved Serve as the first point of contact between guests and the organization Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience Resolve disputes promptly with the goal of achieving customer satisfaction Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents Answer, record, and process all calls, messages, requests, questions, or concerns Run daily reports, identify any special requests, and check reports for accuracy Protect the property and its residents by monitoring who comes in and out of the premises Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions Manage building access for guests, residents, and authorized vendors using key system technology Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews Develop and maintain positive working relationships among building staff Store luggage and politely handle early check-in, late checkout, and any other requests when necessary Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents Work on special projects as deemed necessary by management Perform other related duties and assignments as needed and assigned Skills and Experience High School Diploma or equivalent required; some college preferred A minimum of one year of experience working in hospitality or customer service industry required Multifamily experience preferred Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text Computer savvy with the capacity to learn and master multiple software systems Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests Proactive decision-making and problem-solving skills Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room. JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures. REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager. KEY- RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff. External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. QUALIFICATIONS: Essential: 1) High school graduate. 2) Ability to compute accurate mathematical calculations. 3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. 4) Ability to provide legible communication and directions. Desirable: 1) Some college or training in hospitality industry. 2) Previous experience as a Front Office Receptionist. 3) Previous cashiering experience. 4) Knowledge of computers. 5) Fluency in a foreign language, preferably Spanish, French or Japanese. 6) Previous auditing or statistician experience. SKILLS: Essential: 1) Ability to input and access data in computer. 2) Ability to understand guest inquiries and provide responses. 3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 4) Ability to focus on guests' needs, remaining calm and courteous. 5) Ability to think clearly, quickly and make concise decisions. 6) Ability to prioritize, organize and follow up. 7) Ability to work well under pressure of any arrivals/departures within any given period of time. 8) Ability to focus attention on details. 9) Ability to maintain confidentiality of all guests and hotel information. 10) Ability to ensure security of guest room access. 11) Ability to remain stationary at assigned post for extended periods of time. 12) Ability to work cohesively with other departments and co-workers as part of a team. Desirable: 1) Previous guest relations training. ESSENTIAL JOB FUNCTIONS: 1) Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities. 2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 4) Meet with supervisor to review daily assignments and priorities. 5) Meet with departing Front Office Receptionist(s) to review business status and follow up items. 6) Access all functions of the computer system according to established procedures and standards. 7) Set up workstation with necessary supplies; maintain cleanliness throughout shift. 8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available. 9) Promote positive guest relations to all individuals approaching the Front Desk. 10) Accommodate all requests for information in a congenial manner. 11) Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information. b) For guests without a reservation, sell a room type agreed upon. c) Register guest in computer and make appropriate notes on the registration card. d) Verify registration card information with guest. e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. f) Assign guest room. g) Advise guest of any messages, mail, faxes, etc. received for them. h) Inform guest of room safe and mini-bar key and room key procedures. i) Issue parking passes/validate valet parking tickets and enter information in computer. j) Communicate services and amenities included in packages to guests on packages. k) Obtain proper identification for tax-exempt guests and attach form to registration card. l) Obtain guest signature for designated paperwork. m) Obtain Bell Person to escort guests and transport their luggage to the room. 12) Maintain guest history files on all guests. 13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 14) Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps. 15) File registration cards and vouchers in bucket by room number. 16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. 17) Accommodate room changes expediently. 18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. 19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. 20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. 21) Accept and record wake-up call requests; delivery to PBX. 22) Issue safe deposit boxes to guests and ensure security of keys. 23) Distribute all guest and department mail. 24) Monitor, send and distribute guest faxes. 25) Document and confirm reservations and cancellations. 26) Block rooms in the computer and follow through on designated requirements. 27) Pre-register designated guests and prepare key packets. 28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery. 29) Generate, print and distribute daily and weekly reports. 30) Resolve discrepancies on the room status report with Housekeeping. 31) Match the bucket check to in-house guest ledger report; report discrepancies to manager. 32) Process all checkouts according to established hotel requirements. a) Resolve any late charges. b) Present folio to guest and resolve any disputed charges. c) Settle guest accounts following Accounting procedures. d) Retrieve guest room key from guest. e) Request guest comments on their stay. 33) Process express checkouts throughout the shift. 34) Handle requests for late checkouts according to established hotel procedures. 35) Conduct group check-ins/outs according to established hotel procedures. 36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. 37) Adhere to all cashiering procedures: a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. b. Make change for guest. c. Cash guests' personal checks/travelers checks. d. Post charges. e. Settle room accounts. f. Run closing reports. g. Count bank at end of shift. h. Complete designated cashier reports. i. Balance receipts. j. Drop receipts. k. Secure bank. 41) Legibly document pertinent information in the logbook. 42) Run audit reports. 43) Compile Flash report, Revenue and Spread Sheets. 44) Perform computer maintenance procedures for Encore and Micros systems. 45) Successfully complete the training/certification process for this position. SECONDARY JOB FUNCTIONS: 1) Assist PBX with switchboard duties. 2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such. 3) Provide Concierge service when no Concierge is available. 4) Assist in other Front Office areas as assigned. 5) Provide guest room tours. 6) Legibly document maintenance needs on work orders and submit to Engineering. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

Overview- Hotel Night Auditor The primary responsibility of a Night Auditor is to close the book of business for the day. This includes running multiple reports to balance accounts and deposits. The ideal candidate will be well-organized and pay attention to detail. In addition, the Night Auditor acts as a Guest Service Representative and handles the needs of our guests overnight. This is an overnight shift from 11pm - 7am DUTIES AND RESPONSIBILITIES o Preform all nightly audit procedures o Balance all receipts, guest ledger, and in-house accounts o Greet and check in guests who arrive overnight o Answer incoming calls, answer inquiries, and address internal guest requests o Monitor emails and other services to ensure that any guest needs are met o Complete shift checklist o Maintain a professional and pleasant demeanor REQUIREMENTS o Experience in a customer-facing role (Minimum 1 year) o Successful history as a night auditor or related hospitality experience o Must have a flexible work schedule o Outstanding attention to detail and extremely organized View all jobs at this company

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Skills & Qualifications: * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Schedule:Flexibe What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $20.00 per hour Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Member Accommodations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Summary Member Accommodations Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace