Night auditor jobs in Texas - 800 jobs

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Hyatt Place Austin Airport in Austin, TX. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program $19 hourly rate

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance. SUMMARY: The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction. DUTIES AND RESPONSIBILITIES: Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer Provides superior service to our customers (internal and external) at all times and follow the company's etiquette guidelines as mandated in the employee handbook Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions Runs various computer reports at the beginning and end of each shift Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members Maintains knowledge of daily activities in and around the hotel/ resort area Handles emergencies that arise when on duty alone, notifying appropriate personnel Assists in general maintenance and inventory of Front Office equipment and supplies Performs other related duties as assigned by management Qualifications QUALIFICATIONS: Commitment to excellence and high standards Basic typing skills with computer data entry experience Basic reading, spelling, and math skills Ability to converse clearly and comfortably with many different types of people Ability to deal courteously and efficiently with customers and other personnel Ability to learn a variety of information about the company's lodging and recreational facilities, as well as general information about the area Excellent customer service skills Ability to understand and follow written and verbal instructions Professional appearance and demeanor Bilingual skills a plus EDUCATION AND EXPERIENCE: High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience Requires a minimum of one year of hotel audit experience COMPETENCIES: Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand, walk, bend, and reach Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment Occasionally required to lift/push/carry items up to 25 lbs. SALARY: HOURS: BENEFITS: Medical, Dental, and Vision Insurance Voluntary Short-Term and Long-Term Disability Company paid Basic Life and AD&D Insurance 401(k) with Company match Paid Time Off and State required sick pay 8 Paid Holidays Hotel discounts by brand

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

←Back to all jobs at Odessa Marriott Hotel and Conference Center Night Auditor Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day processes/ Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures Maintain Front Office computer system operation according Fulfill all Front Office functions Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures Maintain proper record keeping (i.e. log books etc.) Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Run morning reports Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off 401k Retirement Plan Employee assistance program Please visit our careers page to see more job opportunities.

A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations. ESSENTIAL JOB FUNCTIONS Guest Relations: Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities Take steps to ensure the greatest guest satisfaction possible Respond to situations as they arise and manage guest conflict Operations: Inspect studios and public spaces daily according to company and brand standards Be able to respond effectively and according to procedure in times of emergency Ensure all policies and procedures are accurately followed at all times Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events Respond to guest service calls efficiently and expediently Ensure safety of building and occupants; contacting emergency services/law enforcement when needed Document work activity using the appropriate log and according to policy and procedure Sales & Revenue: Executes the lead management process and completes all sales and marketing objectives as established by supervision Review Studio Inventory daily to ensure maximization of studio revenue Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue Follow revenue management guidelines as directed by supervision ADDITIONAL DUTIES Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities. Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision All other duties as assigned by supervision SPECIAL OPERATIONAL FUNCTIONS GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well-known family of brands, which include Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels. The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk. JOB REQUIREMENTS: Fluent in English and Spanish (preferred) High School Diploma, G.E.D. or equivalent Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred Experience in all aspects of customer service and people management Strong working knowledge of hospitality industry principles, methods, practices, and techniques Strong working knowledge of accounting practices and principles Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution, negotiation, and objection handling skills Able to respond quickly in a dynamic and changing environment Able to build and maintain lasting relationships with corporate departments, key business partners, and customers Knowledge of cost analysis, fiscal management, and budgeting techniques Able to effectively communicate both verbally and in writing DUTIES: Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Present statements of charges to departing guests and receive payment. Hotel security Post all daily room and outstanding charges. Take over from the evening cashier, checking and accepting float and takings. Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away. Accept and lock away keys from various departments. Prepare Credit Card/Charge Card summaries and post to DAB's account. Maintain a high standard of personal hygiene and appearance. APPLICABLE SKILLS: Excellent customer relations. Must have time-management skills. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations. We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work. PERKS Rewards & Recognition Free Parking Discounted Hotel Stays for Team Members and Family & Friends rates too! Ongoing Employee events, incentives & recognition Growth Opportunities- Career Advancement starts from Within Dedicated Training Program Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Preferred Rates for Dallas Stars NHL Games Group Life Insurance, Extended Health, Dental, Vision Care! Complimentary Stays Milestone Rewards SUMMATION: The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - *********************************************************************** Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in United States of America to apply Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application. ABSOLUTELY NO PHONE CALLS PLEASE

A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES Audit, post, and balance daily cashiers work for hotel Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts. Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments Ensure credit card system reconciles to daily transaction lists Verify cash postings and cashier drops to ensure accurate Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management Greets all guests in a pleasant and professional manner Completes the guest registration and check-in/out procedures Answers telephone, transfers calls, and takes messages when applicable Makes hotel reservations for guests, including changes and cancellations Follows proper credit card procedures Maintains accurate bank during shift and uses correct vouchers for specified transactions Responds to all guest needs and requests in a timely fashion Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction Understands hotel service and programs Knowledgeable of geographical area and points of interest Ensure the front desk is adequately stocked of all supplies Understands hotel emergency procedures and evacuation protocols Collects payment for all guests at check-in and check-out. Makes change as necessary Perform all reasonable job duties as requested.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. We are looking for a candidate who has excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. DUTIES AND RESPONSIBILITIES: Answer telephone within three rings, provide answers to questions accordingly or transfer as needed. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID. Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property. Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the hotel and owner against liability and fraud. Audit, balance, post and report on front desk cash and credit operations. Run the night audit final, after ensuring all revenue is in balance. Attend to guest needs at the front desk. Night Auditors are to complete all Front Desk/Guest Services Agent functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports. Respond to all radio calls immediately. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Audit house and group accounts to ensure that postings to these accounts are in accordance with the sales contract. Ensure accuracy in audit process of posting room and tax to all active guest accounts. Run all computer reports to complete gross revenue report worksheets. Communicate and work as a team with other departments as needed Ensure all credit cards, cash, and change fund are balanced throughout each shift. Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits. Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services. Communicate with incoming staff and management by recording information daily report. Inform management of any guest or system-related problems. Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift. Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager. Reconcile daily gift shop revenue and print applicable reports. Restock gift shop as necessary. Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material. Maintain a clean and orderly work area in accordance with hotel standards. Attend work on time as scheduled and adhere to attendance policy. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate engagement. Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Train new front desk/guest services agents and night auditors Perform additional duties as required. Qualifications KNOWLEDGE, SKILLS & ABILITIES Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members. Ability to accurately and efficiently input information into computer systems Ability to work cohesively with team members both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Must have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel. QUALIFICATIONS: Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English PHYSICAL REQUIREMENTS: Working extended hours may be required as needed Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl Work on a computer for extended periods of time, approximately 8+ hours per day Lifting (rarely) up to 50 lbs.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Join our team as a Night Auditor responsible for reconciling daily financial transactions and providing overnight guest services. This position suits detail-oriented individuals who are comfortable working independently during late-night hours. Benefits: Night shift differentials Weekly pay Cross-training opportunities Safe and quiet work environment Responsibilities: Process late check-ins and early check-outs Reconcile and balance daily transactions Prepare nightly audit reports for management Ensure guest safety during overnight hours Handle guest requests or emergencies professionally

Are you a night owl who thrives in a fast-paced environment? Do you excel at providing exceptional guest service even during the late hours? If so, we have an exciting opportunity for you to join our team as a Night Auditor at Dalwadi Hospitality Management. The Night Auditor at Dalwadi Hospitality Management serves as the primary point of contact for guests during the night shift, ensuring a seamless experience while upholding brand standards. As part of our dynamic team, you will have the chance to learn valuable skills in hospitality management and customer service. Essential Duties: Check in guests efficiently and warmly, ensuring accurate room assignments and rates Handle guest check-outs, inquiries, and complaints with professionalism Operate hotel phone system, handle reservations, and provide assistance to guests Maintain accurate records of room availability and guest accounts Conduct security walks and ensure compliance with safety procedures Generate audit reports, communicate effectively with team members, and maintain a high level of performance Requirements: Strong customer service skills Ability to work independently and collaboratively Excellent communication and attention to detail Capacity to multitask and show initiative Benefits: Paid time off Health, dental, vision, and life insurance Employee discounts Location: Houston, Texas Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount

Hillside Boutique Hotel is seeking a detail-oriented Night Auditor to handle overnight operations, including auditing daily financial transactions and ensuring the safety and security of the property. If you are a self-starter with excellent organizational skills, this is the perfect opportunity for you. Where You Can Make an Impact: Reconcile daily financial transactions and prepare end-of-day reports. Handle guest check-ins, check-outs, and reservation requests during overnight hours. Address guest inquiries and resolve any issues promptly. Monitor property security and report any unusual activity. Prepare and distribute daily operational reports for management. Balance and audit room charges, food and beverage sales, and other revenue streams. Ensure compliance with all hotel policies and procedures. Perform light cleaning and maintenance tasks during the shift if needed. Maintain a friendly and professional demeanor while assisting guests. Collaborate with the morning team for a seamless shift transition. Requirements Education/Formal Training: High school diploma or equivalent required. Experience: 1+ year of experience in a hotel front desk or accounting role preferred. Knowledge/Skills: Proficiency in hotel management software and Microsoft Office Suite. Strong attention to detail and organizational skills. Ability to work independently and handle overnight shifts. Excellent problem-solving and guest service skills. Basic knowledge of financial auditing and reconciliation. Flexibility to adapt to various operational needs.

Abilene Courtyard SW - 4350 Ridgemont Dr. Abilene, TX 79603 SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

The Night Auditor reconciles daily hotel activity and processes daily reports in preparation for the next day. In addition, will assist with Check-in/Check-out of Hotel Guests, efficiently process all payments according to hotel requirements, and provide information and assistance to guests and visitors. At Hyatt Place Fort Worth we believe our guests select Hyatt Place because of our caring and attentive Team Members who are focused on providing efficient service and meaningful experiences. Principle Responsibilities and Duties · Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. · Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. · Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. · Maintain positive guest relations at all times. · Resolve gust complaints, ensuring gust satisfaction. · Maintain complete knowledge of: (a) All hotel features/services, hours of operation (b) All room types, numbers, layout, and location (c) All room rates, special packages, and hotel/casino promotions (d) Daily house count and expected arrivals/departures (e) Room availability status for any given day. (f) Scheduled daily group activities · Monitor and maintain cleanliness, sanitation and organization of assigned worked areas. · Pick up, count and maintain bank. Secure bank at all times · Read the log book, emails, daily and record or respond to pertinent information in the log book. · Process payments to all guest accounts. · Process adjustments, rebates, paid outs, and credits as required. · Operate Property Management System (PMS) - LMS and maintain security of system. · Verifies that all tickets are closed against folios and logs any open tickets in the point of sales (POS) Micros system. · Run the audit for comp accounting for entire property. · Audits rooms cashier's work and correct discrepancies. · Audits all miscellaneous (incidental charges/postings/tickets) from the outlets. · Verifies package postings on package folios. · Run Room & Tax verifying that all rooms rates posted. · Verify cashier's report to drop log and paperwork. · Records room statistics with reports in LMS · Close PMS after all work is balanced. · Run end of day program and close day. · Check that interfaces are up and running. · Run daily flash reports and distribute accordingly. · Run morning reports and backup reports and distribute accordingly. · Sign out and brief the next shift. · Review night audit checklist and verify that all work has been completed. General Job Responsibilities and Duties To perform the job successfully, an individual should demonstrate the following Silverton Values : Character - Always do the right thing and treat everyone with dignity and respect. Care - Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community. Excellence - Challenge acceptable and be exceptional. Collaboration - Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents. Courage - Champion today for a better tomorrow. Skills, Education & Other Requirements High School graduate or equivalent vocational training certificate. Fluency in English both verbal and non-verbal. 1-2 years GSR Front Desk Agent experience. Compute basic arithmetic. Required Work Cards Identification that establishes identity Identification that establishes the right to work in the United States TAM Card

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $16 hourly Responsibilities: Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Perform additional bookkeeping, administrative, and accounting procedures as required Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Ensure all guests feel they are having an exceptional experience at the property Qualifications: Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required Must be computer proficient; experience with accounting or reservation software is a bonus Requires a flexible schedule that allows for overnight shift hours Excellent customer service and communication skills are required Diploma or equivalent from high school is required; some college is desired About Company Everhome Suites Bastrop

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Compensation: Starting at $17/hr Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.