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Night auditor jobs in Toledo, OH - 53 jobs
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Night Auditor
Front Desk Agent
Guest Services Agent
Front Desk Representative
Hotel Night Auditor
Guest Service Representative
Night Auditor/Front Desk
Front Desk Sales Representative
Sylvania
Night auditor job in Sylvania, OH
Responsive recruiter Benefits: Free uniforms Opportunity for advancement Training & development Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.50 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.$13.5-16 hourly Auto-Apply 60d+ agoNight Auditor - Weekends
HVMG
Night auditor job in Ann Arbor, MI
Night Auditor (Weekends) $17.50/hour We are seeking a detail-oriented and dependable Night Auditor (Weekends) to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day's transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Key Responsibilities You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly. Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts. You will report to the Front Office Manager or Director of Finance/Controller. A career as a night auditor can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a position in hotel accounting or finance. Education & Experience Hotel experience is always a plus! Applicants should have: A high school diploma, a GED, or one year of hotel experience Previous experience in a similar or related position Strong customer service experience Experience handling positive and negative interactions A combination of education and experience What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Able to work 11pm-7am on Saturdays and Sundays. NO flexibility Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.$17.5 hourly Auto-Apply 14d agoNight Auditor
Great Lakes Center
Night auditor job in Plymouth, MI
Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. Job Responsibilities: Night Auditor shifts occur from 11pm-7am. Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the 'A' shift and reset day's business. Act as a Guest Service representative and manager on duty during the nighttime hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills: Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Job Qualifications: Experience None required.$29k-34k yearly est. Auto-Apply 60d+ agoNight Auditor
Spark By Hilton
Night auditor job in Plymouth, MI
Job DescriptionNight Auditor: Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports. Job Responsibilities: Night Auditor shifts occur from 11pm-7am. Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Verify the status of all wake-up call requests and ensure they are properly handled. Balance all cash receipts and work performed during the audit shift. Make deposits of cash. Prepare the front office for the 'A' shift and reset day's business. Act as a Guest Service representative and manager on duty during the nighttime hours. Act as PBX operator during the audit shift. Attend and actively participate in all front office meetings. Participate in all training and cross training programs. Take the initiative to greet guests in a friendly and warm manner. Other duties as assigned. Job Skills: Understand and use math concepts in order to design a financial or economic system. Work math problems quickly and accurately. Understand and use computers and related equipment. Speak and write clearly to report financial information. Job Qualifications: Experience None required.$25k-31k yearly est. 8d agoNight Auditor
Rri
Night auditor job in Dearborn, MI
Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit. Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees. Job Description The Front Desk Night Audit Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel. Position Responsibilities Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly) Handle reservation requests; check guests in/out; handle guest accounting and cashier functions Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales Perform daily cash count; prepare bank deposit and review of audit packages Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc) Other duties as assigned Qualifications HS Diploma or equivalent work experience 1-2 years in a previous customer service position required Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc) Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision Basic English communication (verbal and written) skills required May be required to work nights, weekend and/or holidays Additional Information EOE/M/F/Disabled/Veteran$27k-33k yearly est. 3d agoNight Auditor
Property Management
Night auditor job in Romulus, MI
The Night Auditor (Part Time) will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk. Audit responsibilities balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.$26k-32k yearly est. 4d agoFront Desk Night Audit at Wyndham Garden Ann Arbor
Wyndham Garden Ann Arbor
Night auditor job in Ann Arbor, MI
Job Description Wyndham Garden Ann Arbor in Ann Arbor, MI is looking for one Front Desk agent to join our 30 person strong team. We are located on 2900 Jackson Ave, Ann Arbor, Mi, 48103 Benefits Dental insurance Employee discount Health insurance Paid time off Vision insurance Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Available weekends and holidays Hotel or hospitality experience preferred Flexible with schedule able to be on call Resolving Conflicts and Handling complaints Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application Available shifts and compensation: Available shifts on Sundays, Thursdays, Fridays, and Saturdays. Compensation is $15.00/hour. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.$15 hourly 29d agoPart-Time Night Auditor Dundee Hotel
V & P
Night auditor job in Dundee, MI
The Part-Time Night Auditor position in Dundee, Michigan is responsible for overseeing and managing all aspects of the hotel during the night shift. This is a part-time position located in Dundee, MI. The ideal candidate for this role will have prior experience in the hospitality or restaurant industry and possess excellent communication and organizational skills. Compensation & Benefits: This is a part-time role with competitive pay offered based on experience and qualifications. The employee will also be eligible for the company's benefits package, including health insurance, and opportunities for advancement within the company. Responsibilities: - Manage the front desk and provide exceptional customer service to guests during the night shift. - Perform accurate and efficient check-ins and check-outs for hotel guests. - Handle guest inquiries and complaints, and resolve issues in a timely and professional manner. - Conduct night audits to ensure accuracy of room rates, charges, and revenue. - Prepare daily reports, including occupancy and revenue, and distribute to appropriate departments. - Manage all aspects of the hotel during the night shift, including security, maintenance, and housekeeping. - Ensure compliance with all hotel policies and procedures. - Process payments and cash handling accurately and in accordance with company policies. - Assist in training and supervising front desk staff as needed. - Maintain a clean and organized work environment. Requirements: - High school diploma or equivalent. College degree in hospitality management or related field preferred. - Prior experience in the hospitality or restaurant industry, preferably in a night audit or front desk position. - Strong communication and customer service skills. - Excellent time management and organizational skills. - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. - Proficiency in computer systems, including Microsoft Office and property management software. - Flexible schedule, including weekends and holidays. - Must be able to pass a background check. EEOC Statement: VP Management is an equal opportunity employer. We recruit, market, hire, train, transfer, promote, and pay without regard to race, color, creed, gender or sex, religion, age, marital status, national origin, disability, sexual orientation, or any other basis prohibited by applicable law. We are committed to providing a fair and inclusive work environment for all employees.$27k-33k yearly est. Auto-Apply 60d+ agoFront Desk
Guardian Dentistry Partners
Night auditor job in Plymouth, MI
We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: 2-3 years' experience preferred Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate $18-22 Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.$18-22 hourly Auto-Apply 60d+ agoHotel Night Auditor
Lakeside
Night auditor job in Marblehead, OH
Job Title: Hotel Night Auditor Department: Accommodations Reports To: Night Audit Supervisor Employment Dates: Seasonal, April - October Shift Availability: 11 PM - 7 AM Minimum Age: 18yr Wage: $15/hour Position Summary: The Hotel Night Auditor is responsible for managing the hotel's overnight operations, including front desk duties, guest service, and financial reconciliation, ensuring smooth operations and accurate financial reporting. They are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests' stay. Availability and willingness to work weekends and holidays is required. Key Responsibilities and Duties: Welcoming Guests Welcome guests upon their arrival and provide initial information about the hotel and Lakeside Chautauqua. In addition, processing guest reservations, verifying identification, collecting payment, assigning rooms, and handling key distribution. Operating the Front Desk system Utilizing the Property Management Software (Cloudbeds) to access guest information, update reservations, and manage room availability. Managing Reservations Taking phone and online reservations, updating guest information, and confirming details. Financial Reconciliation and Reporting Generating nightly reports and documenting key data, verifying accuracy of figures and postings pertaining to business transactions. Answering Guest Inquiries Responding to questions about hotel amenities, local attractions and events, directions and other guest needs, in person and over the phone. Handling Guest Complaints Addressing issues promptly and professionally, finding solutions to resolve complaints, and escalating concerns to management when necessary. Maintain Cleanliness and Comfort Ensure that the hotel premises, including common areas, facilities, and guest rooms, are clean, well-maintained, and comfortable. Communication with Other Departments Coordinating and communicating with other Guest Service Agents, Housekeeping Attendants, Maintenance, and all other Lakeside Chautauqua staff in a positive and professional manner. Qualifications: To perform this job successfully, the individual must be able to perform each Key Responsibility and Duty listed above. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High School diploma or equivalent is required. Experience in a hotel or related field is preferred but not required. Language Skills: Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs. Fluency in the English language is essential. Mathematical Skills: Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems. Reasoning Ability: Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions. Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior. Physical Demands: Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries. Frequent verbal communication with guests, often requiring clear pronunciation and articulation. Work Environment: A fast-paced, customer-service focused atmosphere where employees from various departments work together to ensure a smooth guest experience, often requiring a collaborative approach to meet guest needs, while maintaining a welcoming and positive demeanor. Schedules can vary depending on the hotel's needs, often including early mornings, late nights, weekends, and holidays. Lakeside Chautauqua is an equal opportunity employer.$15 hourly Auto-Apply 1d agoFront Desk Guest Service Representative
Red Roof Inn
Night auditor job in Findlay, OH
Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs$21k-28k yearly est. 60d+ agoFront Desk
Bell Tower Hotel
Night auditor job in Ann Arbor, MI
Job DescriptionThe Bell Tower Hotel is seeking a full time front desk clerk. The shifts are 7am-3pm and 3pm-11pm, every day. Availability on weekends and holidays is a must. Job requirements and responsibilities include: * Checking guests in and out * Basic mathematical skills and use of calculator to make calculations without error * Ability to stand and move around continuously * Making reservations, data entry and attention to detail * Ability to use phone, computer copy/fax and computer systems and programs * Ability to remain calm in high volume, high stress situations and respond with patience, tact, diplomacy and kindness to defuse anger and resolve conflicts. * Must maintain a neat, clean and well-groomed appearance. * Exceptional customer service with friendly, sincere and positive attitude and a SMILE! High School diploma is preferred. Prior hotel front desk experience is preferred. Applicants with additional language skills preferred. Knowledge of the Ann Arbor and surrounding area is a plus. Job Type: Full-time$23k-30k yearly est. 5d agoHotel Front Desk Agent
American Hospitality Partners LLC
Night auditor job in Romulus, MI
Job DescriptionOverview We are looking for an enthusiastic Hotel Front Desk Agent to help us provide pleasant and memorable experiences for our guests. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you enjoy customer service and have work experience in the hotel industry, we would like to meet you. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Provide information about our hotel, available rooms, rates and amenities Communicate with housekeeping staff to ensure all rooms are ready to accommodate guest needs Maintain updated records of bookings and payments Education and Experience Minimum of 1 year in Hotel Front Desk or other Service Experience Minimum of High School education, Post-High School education preferred Job Types: Full-time, Part-time Pay: $13.00 - $16.00 per hour Benefits: Employee discount Schedule: Afternoon Shift Monday to Friday Weekends as needed Work Location: In person$13-16 hourly 2d agoFront Desk Agent
Huntremotely
Night auditor job in Ann Arbor, MI
What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.$26k-31k yearly est. 1d agoGuest Service Agent - Evenings
Graham Hotel Systems
Night auditor job in Ann Arbor, MI
The Kensington Hotel is hiring a full-time Guest Service Agent to work our evening shift. Typical hours are 3:00pm - 11:00pm. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate action. Complete registration process by inputting & retrieving information from computer, confirming pertinent information. Promote sales initiatives. Make appropriate selection of rooms based on guest needs. Provide welcome folders containing room keys, certificates, coupons, as appropriate. Verify/swipe credit cards for authorization. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate with guests. Retrieve mail/packages. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conduct research, develop effective solutions, negotiate results. Listen and extend assistance. Remain calm and alert during emergency situations and heavy hotel activity. Perform any other job related duties as assigned. Requirements Must be 18 years or older Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to use a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with customers, with high levels of patience, tact and diplomacy. Ability to establish and maintain effective working relationships with associates and customers. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Salary Description $16.00 per hour$16 hourly 60d+ agoGuest Service Representative (FT) - Graduate by Hilton Ann Arbor
Graduate Hotels
Night auditor job in Ann Arbor, MI
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team at Graduate by Hilton Ann Arbor! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.$22k-26k yearly est. 1d agoHotel Front Desk Agent
Skyline Hotel Detroit Airport, Surestay Collection
Night auditor job in Romulus, MI
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!$26k-31k yearly est. 13d agoFront Desk Agent
Brady Layth Inc.
Night auditor job in Melvindale, MI
Job DescriptionBenefits: Employee discounts Flexible schedule Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds$26k-32k yearly est. 5d agoNight Auditor
RRI
Night auditor job in Dearborn, MI
Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit. Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees. Job Description The Front Desk Night Audit Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel. Position Responsibilities Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly) Handle reservation requests; check guests in/out; handle guest accounting and cashier functions Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales Perform daily cash count; prepare bank deposit and review of audit packages Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc) Other duties as assigned Qualifications HS Diploma or equivalent work experience 1-2 years in a previous customer service position required Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc) Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision Basic English communication (verbal and written) skills required May be required to work nights, weekend and/or holidays Additional Information EOE/M/F/Disabled/Veteran$27k-33k yearly est. 60d+ agoFront Desk Agent
Spark By Hilton
Night auditor job in Plymouth, MI
Job DescriptionFront Desk Agent: Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A$26k-32k yearly est. 21d ago
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How much does a night auditor earn in Toledo, OH?
The average night auditor in Toledo, OH earns between $23,000 and $34,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Toledo, OH
$28,000
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