Night auditor jobs in Tulsa, OK

Apply Description POSTOAK Lodge & Retreat is looking for a Part-Time Night Audit to join our team! A Night Audit functions as overnight guest service representative and completes night audit functions. Essential Duties and Responsibilities: Answers phone calls, answering questions, and taking reservations from guests. Manages guest check in and out. Maintains knowledge of all conference services, BEO's, room sets, guest relations, and guest requests. Inputs final numbers and reconciles banquet checks to Banquet Event Orders. Ensures rate accuracy and correct folio distribution. Generates, organizes, and files and distributes daily reports to management. Sets up and tears down rooms and occasional off-site catering. Setting up chairs, tables, AV equipment, and other equipment as needed for events. Keeps service corridors, public spaces, and storage areas clean, organized and unobstructed. Cleans indoor and outdoor banquet rooms after events, including straightening chairs, clearing dirty dishes and glassware from tables, changing soiled table linen, vacuuming floors, cleaning walls, windows, and mirrors, removing trash and restocking materials. Ability to understand and prioritize all guest/client requests/needs and communicates these to appropriate associates or staff. Communicates effectively with all other departments in order to maintain clean and safe grounds for all guests. Qualifications: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be able to work overnights. Must be able to lift heavy, awkward equipment.

JOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. ESSENTIAL JOB FUNCTIONS: 1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. 2. Run audit reports/journals from the front office system, Point of Service and the computer. 3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. 4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. 5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. 6. Comply with attendance rules and be available to work on a regular basis. 7. Perform any other job-related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Benefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Company OverviewWe provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job SummaryAre you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities: Closing reports at the end of each night Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty. Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy. Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Qualifications: Strong computer skills. Exceptional communication skills. Demonstrated excellence in guest service. Ability to multitask with limited supervision Ability to work in a fast-paced environment. Benefits/Perks: Medical, Dental, and Vision insurance options Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels Opportunities for bonuses $250 referral bonus ($250 for you and $250 for a referred associate) DailyPay: access to your already earned wages before payday Compensation: $11.50 per hour We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

As Night Auditor, you are responsible maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. Responsible for check-in, check-out, kiosk operations, market sales and all other guest interactions. You will strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Reconcile and complete all daily Front Desk Agents' work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings to the GM. Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations. Provide next day reports for the front office, housekeeping, sales, and GM as requested. Promote the brand loyalty program and provide recognition and benefits to all present members. Assure hotel is clean and in perfect condition and working order for the next day. Act as the first point of contact for any overnight guest issues. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Process all retail transactions for the guests. Post miscellaneous charges as requested. Maintain appropriate market inventory levels, restocking when necessary. Prepare orders as needed. Assure overall cleanliness of the front office area, lobby, and surrounding areas. Begin breakfast preparations based on the menu for the day. May assist with laundry during downtime. Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention. Maintain a professional image at all times through action, appearance, and dress. Follow Company policies and procedures. Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to read and write to facilitate the communication process. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Ability to access and accurately input information using a moderately complex computer system. Create sense of urgency in matters that will impact the success of the business. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Ability to observe and detect signs of emergency situations. Able to work in fast paced environment. Able to prioritize, organize, and manage multiple tasks. GENERAL NOTES Night Auditors will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance with the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Night Auditor is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Front Desk Agent DEPARTMENT: Rooms REPORTS TO: Front Office Manager STATUS: Non-Exempt This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently. Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance. Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. Responsible for proper key control and other security measures. Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items. Report accidents, injuries, and any unsafe conditions to Management and Maintenance. Report all maintenance issues for guest satisfaction. Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Perform other duties as assigned. Actively participate in ongoing training by utilizing the company Myagi platform. KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and mannerism. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Knowledge of surrounding communities. EXPERIENCE: Customer Service experience preferred. PHYSICAL DEMANDS: Must be able to stand for long periods of time. May include crowded office setting or “close quarters”. General office environment with limited physical activity.

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. MINIMUM QUALIFICATIONS/REQUIREMENTS: * Must be 18 years or older. * One year experience in customer service and cash handling. * Required to obtain an ABLE liquor license. * Hotel experience preferred. * Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license. * Required to maintain a valid Driver's License. * Required to provide documents to show the applicant is eligible to work in the United States. * Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos. * Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation. Responsibilities JOB DUTIES: * Registers guests, collects payment, and registers data regarding payment for expenditures. * Provides quotes for guests and upsell rooms whenever possible. * Ensures all charges are applied to the correct guest account. * Resolves all guest disputes. * Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions. * Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift. * Provides administrative and program support to management and staff. * Greets all guests and ensures an exceptional customer service experience. * Presents self in a professional manner, and meet company grooming standards. * Arranges medical aid for guests as needed. * Contributes to a team effort and accomplishes related results as required. * Other duties as assigned. Qualifications KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: * Knowledge of principles and practices regarding customer service in the Hotel industry. * Knowledge of computer utilization in daily operations. * Knowledge of location, surrounding area, and places of interest. * Skill in using hotel software, LMS/Infogenesis experience preferred. * Skill in providing excellent customer service. * Ability to maintain friendly, professional, and outgoing demeanor. * Ability to communicate clearly and effectively. * Ability to apply basic mathematical skills. * Ability to type and enter data. * Ability to solve practical problems and deal with guest situations. * Ability to understand and interpret a variety of instructions. * Ability to exhibit strong organizational skills and time management skills. PHYSICAL DEMANDS: * Required to stand and walk for prolonged period of time. * Ability to sit, stoop, kneel, or crouch while performing duties. * Use of hands to finger, handle or feel; use of hands and arms to reach. * Occasional requirement to lift or move upward of 25 pounds. WORK ENVIRONMENT * Work is generally performed in an office and Hotel setting. * Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Hyatt Place in downtown Tulsa is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers. Responsibilities · Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. · Handle check-ins and check-outs in a friendly, efficient and courteous manner. · Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. · Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.). · Ensure delivery of packages, mail and messages as needed to guests. · Follow all Lexima/Brand credit policies. · Be aware of all rates, packages, and special promotions. · Be familiar with all in house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow rate quoting guidelines. · Fully understand and be able to operate all relevant aspects of the front desk computer system. · Focus on his/her role in contributing to guest satisfaction surveys. · Demonstrate appropriate phone skills. · Use Lexima/brand selling guidelines as part of the inquiry call process. · Consistently perform above average in the mystery call process. · Follow up on all wait list reservations. · Manage suite inventory. · Complete shift responsibility checklist. · Keep front office area clean and organized. · Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations · Participate in all-employee meetings, events and other functions required by management. · Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology. · Develop full understanding of hotel amenities and services. · Understand emergency procedures and be prepared to help when necessary. · Operate radios efficiently and professionally in communicating with the hotel staff. · Ensure correct and accurate cash handling while at the front desk. · Use proper radio etiquette when communicating with other employees. · Perform any other duties as requested by management. Qualifications · High school diploma or equivalent required. · A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred. · Previous hospitality experience preferred. · Knowledge of accounting principles. · Experience handling cash, accounting procedures and general administrative tasks. · Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Must work well in stressful, high pressure situations. · Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Must maintain composure and objectivity under pressure. · Effective oral and written communication skills. · Weekends and Holidays are required. · Must have a valid driver's license. · Must be fluent in English. Physical Requirements · Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. · Occasionally lift and/or move up to 25 pounds. · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Ability to stand during the entire shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company. Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Tulsa Club Hotel in Tulsa, OK. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Pay: $14.00 per hour Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: · Provide the highest quality of service to the customer at all times · Promptly and effectively handle guest complaints and requests · Check guests in and out efficiently and in a friendly manner · Post guest charges and compute guest bills collect payment and make change for hotel guests · Follow all cash handling procedures as required · Handle guest mail and messages per established procedures · Develop a thorough knowledge of room locations room rates amenities and selling strategies · Take reservations on property · Block rooms and handle special requests · Monitor room availability · Handle safe deposit boxes used by guests per established procedures · Keep lobby and desk area clean and presentable · Have a thorough knowledge of emergency and security procedures · Offer and properly handle requests for wake-up calls · Ensure all rooms are check in property and a valid and working form of payment is collected · Communicate with incoming staff and management by logging pertinent information in the pass on log · Keep maintenance informed of all maintenance needs · Must wear proper uniform at all times in accordance with Standards · Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: · Must be able to complete all required training in timely manner as required by the brand · Participate in daily and weekly team meetings · Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals · Process guest arrivals and departures including all necessary payments. · Handle & coordinate room assignments and pre-arrivals. · Handle guests concerns. · Offer referral for services and handle requests for information. · Handle and store guest luggage. · Assist with the check-in and check-out of groups and tours · Answer switchboard with standards of proper telephone etiquette · Communicate with housekeeping on any issues guest request early arrivals late departures · Perform all duties as indicated in the shift checklist report · Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. · Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes · This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. · Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. · If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Work schedule 8 hour shift Supplemental pay Bonus pay Benefits Health insurance

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $13 - $15 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Job Description ACCOUNTABILITY The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience. Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations. Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services. Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned. Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues. Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests. Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity. Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services. Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions. Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication. Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. A welcoming and approachable demeanor, fostering positive interactions with guests. Proficiency in using computer systems and hotel management software for reservations and guest information. Ability to handle challenging situations with diplomacy and tact. Flexibility in working various shifts, including weekends and holidays. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. SOFT SKILLS CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Strong communication skills, both verbal and written. Ability to work in shifts, including evenings, weekends, and holidays. PHYSICAL DEMANDS: lift, carry, push, and pull up to 35 lbs. TRAVEL: N/A POSITION: On-site work at the hotel property.

Job Description Rodeway Inn Catoosa/Tulsa in Catoosa, OK is looking for one front desk agent to join our team. We are located on 18725 E Admiral Pl. Our ideal candidate is self-driven, punctual, and reliable. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to receiving your application. Thank you. Available shifts and compensation: We have available shifts all days of the week. Compensation is $10.00 - $11.00/hour. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionBenefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities: Closing reports at the end of each night Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty. Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy. Checking in guests, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Qualifications: Strong computer skills. Exceptional communication skills. Demonstrated excellence in guest service. Ability to multitask with limited supervision Ability to work in a fast-paced environment. Benefits/Perks: Medical, Dental, and Vision insurance options Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels Opportunities for bonuses $250 referral bonus ($250 for you and $250 for a referred associate) DailyPay: access to your already earned wages before payday

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $14- $16 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a Sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space and exceptional dining options. We are looking for our next great team member to join us on our Front Office team. We are offering the following: Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Hilton brand properties worldwide Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts,between 7am - 11pm including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Tulsa Club Hotel in Tulsa, OK. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Pay: $14.00 per hour Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: · Provide the highest quality of service to the customer at all times · Promptly and effectively handle guest complaints and requests · Check guests in and out efficiently and in a friendly manner · Post guest charges and compute guest bills collect payment and make change for hotel guests · Follow all cash handling procedures as required · Handle guest mail and messages per established procedures · Develop a thorough knowledge of room locations room rates amenities and selling strategies · Take reservations on property · Block rooms and handle special requests · Monitor room availability · Handle safe deposit boxes used by guests per established procedures · Keep lobby and desk area clean and presentable · Have a thorough knowledge of emergency and security procedures · Offer and properly handle requests for wake-up calls · Ensure all rooms are check in property and a valid and working form of payment is collected · Communicate with incoming staff and management by logging pertinent information in the pass on log · Keep maintenance informed of all maintenance needs · Must wear proper uniform at all times in accordance with Standards · Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: · Must be able to complete all required training in timely manner as required by the brand · Participate in daily and weekly team meetings · Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals · Process guest arrivals and departures including all necessary payments. · Handle & coordinate room assignments and pre-arrivals. · Handle guests concerns. · Offer referral for services and handle requests for information. · Handle and store guest luggage. · Assist with the check-in and check-out of groups and tours · Answer switchboard with standards of proper telephone etiquette · Communicate with housekeeping on any issues guest request early arrivals late departures · Perform all duties as indicated in the shift checklist report · Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. · Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes · This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. · Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. · If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Work schedule 8 hour shift Supplemental pay Bonus pay Benefits Health insurance