Night Audit
Night auditor job in Chesapeake, VA
LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a Night Auditor.
The Night Auditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a Night Auditor include:
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor's box.
Ensure credit card draft capture is in balance.
File credit cards, keys and completed reports.
Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
Ensure that all wake up calls are handled promptly and properly.
Complete a “person in charge” security report identifying any unusual events and place on the General Manger's desk for review.
Receive and transmit mail, phone, and written messages for guests.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Other and all duties, projects, and tasks as assigned.
Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
Must have prior Front Desk Experience.
Minimum of a High School Diploma and some college preferred.
Must be able to work a flexible schedule which includes evenings, weekends and holidays.
Must have a good command of the English language and be able to read, write and speak English fluently.
Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
Must have sold math skills.
Ability to lead, train, and motivate team members.
Strong communication and problem solving skills.
Must possess solid relationship-building skills, people focused, highly organized and guest centric.
Must have reliable transportation.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit ********************** . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
Compensation: $15.50 - $16.50 per hour
Opening Fall 2025, YourSpace Hotels Chesapeake offers a modern extended stay experience just off I-664 and Portsmouth Blvd, minutes from Greenbrier Mall and a short drive to Norfolk Premium Outlets and Virginia Beach Town Center. The hotel features 122 spacious suites with kitchenettes, full-size refrigerators, smart TVs, and complimentary Wi-Fi. Guests can enjoy 24/7 access to a fitness center, business center, guest laundry, and a community lounge. On-site amenities include a self-serve lobby market, flexible workspaces, pet-friendly rooms, and free parking-perfect for long-term travelers and business guests alike.
Auto-ApplyNight Auditor
Night auditor job in Virginia Beach, VA
$250 Sign-on Bonus!
Night Auditor/ PM Front Desk Clerk
Part Time and Full Time Opportunities
At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION!
Be part of something great! JOIN OUR FAMILY where
People are Paramount
. #LHGWhereYouBelong
Core Responsibilities:
Balance all non-cash transactions and supporting systems
Close out all point of sales systems and run all required reports.
Reconcile all cash receipts with point of sales reports.
Post all room and tax - verifying in advance, the room charge for each individual room.
Accurately record all postings and daily statistics on the company standard daily revenue report, ensuring that all debits and credits are in balance.
Perform all essential job functions of a Guest Service Representative as outlined in the GSR job description for this position.
Qualifications:
Must possess a good command of the English language and the ability to communicate clearly in person and via telephone.
Experience working in a fast-paced environment
Morning, Evening, Holidays, and Weekend availability is required
Ensures uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information; protect company assets
Wellness Benefits:
Medical
Dental
Vision
Generous Paid Time Off
Colonial Life Supplemental Insurance
Planning for Future:
401(k) with company match
Life insurance
Manager In Training Program
Development Opportunities
Paycor's OnDemand Pay
Rewards:
Incentive based bonus program
Employee discounts
Discounts for friends and family
Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service.
If this sounds like the place for you and you share the same values.... Join Us!
Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
For more information about joining the Landmark Family, please visit LHGjobs.com
Night Auditor
Night auditor job in Virginia Beach, VA
We're more than just a team - we're a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!
The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
This is an overnight shift with hours of 11pm until 7am
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here's how we show our commitment:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related areas.
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
Prepare and distribute month-end reports.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Prioritize job functions in order to meet deadlines.
Perform daily, weekly, monthly and annual data processing system functions as required.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Respond to governmental inquiries upon receipt.
Skills Required
Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers/data analysis.
Experience / Education
Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred; high school diploma and/or equivalent work experience.
Physical Demands
This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
Auto-ApplyNight Audit- Full Time
Night auditor job in Norfolk, VA
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
This position involves high guest contact and presents the first point of contact for all our guests. The Night Audit is responsible for assisting guests with check-in/check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. Reconciles daily activity and closes all accounts in preparation for the new day. Processing and formatting into daily reports and distributing as morning reports.
Physician responsibilities include exert physical effort in lifting/transporting at least 25 pounds; push/pull carts and other equipment up to 100 pounds; endure various physical movements throughout the work areas; work environment - front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for up to 8-hours in length.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
License or Certification: None
Part-time Night Audit
Night auditor job in Chesapeake, VA
Benefits:
401(k)
Employee discounts
Health insurance
Paid time off
LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a Night Auditor.
* Lightspeed PMS experience a plus but not necessary.
The Night Auditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a Night Auditor include:
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor's box.
Ensure credit card draft capture is in balance.
File credit cards, keys and completed reports.
Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
Ensure that all wake up calls are handled promptly and properly.
Complete a “person in charge” security report identifying any unusual events and place on the General Manger's desk for review.
Receive and transmit mail, phone, and written messages for guests.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Other and all duties, projects, and tasks as assigned.
Required Knowledge, Skills and Abilities (KSAs) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
Must have prior Front Desk Experience.
Minimum of a High School Diploma and some college preferred.
Must be able to work a flexible schedule which includes evenings, weekends and holidays.
Must have a good command of the English language and be able to read, write and speak English fluently.
Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
Must have sold math skills.
Ability to lead, train, and motivate team members.
Strong communication and problem solving skills.
Must possess solid relationship-building skills, people focused, highly organized and guest centric.
Must have reliable transportation.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects. Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit ********************** . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
Compensation: $14.00 - $15.00 per hour
Property Location
With a stay at Aloft Chesapeake in Chesapeake, you'll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.
Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Dining
Satisfy your appetite at the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Chesapeake? This hotel has facilities measuring 581 square feet (54 square meters), including a meeting room. Free self parking is available onsite.
Auto-ApplyNight Auditor - The Sitio Boutique Hotel at Atlantic Park
Night auditor job in Virginia Beach, VA
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
This position involves high guest contact and presents the first point of contact for all our guests. The Night Audit is responsible for assisting guests with check-in/check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. Reconciles daily activity and closes all accounts in preparation for the new day. Processing and formatting into daily reports and distributing as morning reports.
Physician responsibilities include exert physical effort in lifting/transporting at least 25 pounds; push/pull carts and other equipment up to 100 pounds; endure various physical movements throughout the work areas; work environment - front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for up to 8-hours in length.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
License or Certification: None
Holiday Inn Express-Virginia Beach- Front Desk Agent - Part Time
Night auditor job in Virginia Beach, VA
Holiday Inn Express Front Desk Agent - Part -Time Weekends Base Rate starting at $15.50 If you are seeking to join a GREAT company that TRULY CARES about YOU - Join our team today ?
The Holiday Inn Express Virginia Beach i
s hiring now for a weekend Part Time Front Desk position. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions as well as opportunities for full time shifts as season arrives. Our team wouldn't be complete without you ! If you want to be part of our great team and want to work now, apply immediately! What You Will Bring To This Role: The Part Time, Front Desk Agent is responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards. He/She directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Bring your excellent communication skills, leadership experience, and a passion to serve others to apply for our Part Time Front Desk Agent role at the Holiday Inn Express Virginia Beach. How You Will Be Rewarded: In exchange for your talent, as a full time associate you will be eligible for benefits that include: A chance to learn something new every day in a fun, friendly work environment! • Paid Time Off
• Employee Assistance Program
• Employee Referral Incentive
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Company Matched 401K
• Associate Travel Discounts per Brand Guidelines
And much more .....
Some of Your Responsibilities Would Be:
Check‐in/check‐out hotel guests courteously and efficiently.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Greet customers immediately with a friendly and sincere warm welcome.
Complete the registration process confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Processes all payments according to established hotel requirements.
Anticipate guests' needs, respond promptly and acknowledge all guests at all times
Minimum Qualifications:
1-2 years of previous Front Desk Agent experience, preferred
Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in-person and over the phone
Previous cash handling experience
Ability to work Evenings (3:00pm to 11:00pm), weekends, and holidays
a passion to deliver True Hospitality
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. EOE M/F/Veteran/Disabled
Seeking Front Desk Agents!
Night auditor job in Virginia Beach, VA
The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve.
Job Description
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements:
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Qualifications
Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required
• Computer experience required.
• Customer Services experience preferred.
Physical requirements:
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Additional Information
We are located at 5700 Atlantic Ave Virginia Beach, VA 23451.
All your information will be kept confidential according to EEO guidelines.
Background Check Requirements
:
• Must be able to pass a background check pertaining to job requirements, duties and functions.
Front Desk Agent
Night auditor job in Virginia Beach, VA
A Front desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Some of Your Responsibilities Would Be:
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Maintain and secure a cash bank to perform job functions.
Verify guest information upon arrival and departure
Obtain method of payment from guests (credit or cash)
Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Process all check-outs.
Maintain all guest information and hotel occupancy status using Brand systems
Minimum Qualifications:
Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
Candidates must be able to stand for a full eight (8) hour shift.
Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
Required Characteristics:
Highly developed computer skills.
Well organized and detail-oriented.
Ability to work independently and with diverse groups of individuals.
Display initiative, perseverance and analytical skills.
Highly developed communication skills.
Professional and ethical in all situations.
Excellent customer service skills.
Quick learner with strong work ethic.
Team player and ability to get along with others.
Exemplary written and verbal communication skills
Front Desk Agent (Part-Time)
Night auditor job in Norfolk, VA
Essential Functions • Greet and welcome guests upon arrival, ensuring a warm and friendly first impression. • Register guests into the computer system, verifying reservation details and processing payments. • Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel's services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers
Skills and Abilities
• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.
Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs.
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace
Guest Service Rep.
Night auditor job in Elizabeth City, NC
The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.
Positions available both for full time and part time employment.
**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
Auto-ApplyNight Auditor
Night auditor job in Virginia Beach, VA
Job Description
We're more than just a team - we're a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!
The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
This is an overnight shift with hours of 11pm until 7am
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here's how we show our commitment:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related areas.
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
Prepare and distribute month-end reports.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Prioritize job functions in order to meet deadlines.
Perform daily, weekly, monthly and annual data processing system functions as required.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Respond to governmental inquiries upon receipt.
Skills Required
Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers/data analysis.
Experience / Education
Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred; high school diploma and/or equivalent work experience.
Physical Demands
This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
Night Audit- Full Time
Night auditor job in Norfolk, VA
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
This position involves high guest contact and presents the first point of contact for all our guests. The Night Audit is responsible for assisting guests with check-in/check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. Reconciles daily activity and closes all accounts in preparation for the new day. Processing and formatting into daily reports and distributing as morning reports.
Physician responsibilities include exert physical effort in lifting/transporting at least 25 pounds; push/pull carts and other equipment up to 100 pounds; endure various physical movements throughout the work areas; work environment - front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for up to 8-hours in length.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
License or Certification: None
Night Audit
Night auditor job in Chesapeake, VA
Job DescriptionLTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTDs growing portfolio of properties, we have an immediate opening for you to join our team as a Night Auditor.
The Night Auditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a Night Auditor include:
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisors box.
Ensure credit card draft capture is in balance.
File credit cards, keys and completed reports.
Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
Ensure that all wake up calls are handled promptly and properly.
Complete a person in charge security report identifying any unusual events and place on the General Mangers desk for review.
Receive and transmit mail, phone, and written messages for guests.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Other and all duties, projects, and tasks as assigned.
Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
Must have prior Front Desk Experience.
Minimum of a High School Diploma and some college preferred.
Must be able to work a flexible schedule which includes evenings, weekends and holidays.
Must have a good command of the English language and be able to read, write and speak English fluently.
Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
Must have sold math skills.
Ability to lead, train, and motivate team members.
Strong communication and problem solving skills.
Must possess solid relationship-building skills, people focused, highly organized and guest centric.
Must have reliable transportation.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTDs core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit ********************** . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
Night Auditor - The Sitio Boutique Hotel at Atlantic Park
Night auditor job in Virginia Beach, VA
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
This position involves high guest contact and presents the first point of contact for all our guests. The Night Audit is responsible for assisting guests with check-in/check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. Reconciles daily activity and closes all accounts in preparation for the new day. Processing and formatting into daily reports and distributing as morning reports.
Physician responsibilities include exert physical effort in lifting/transporting at least 25 pounds; push/pull carts and other equipment up to 100 pounds; endure various physical movements throughout the work areas; work environment - front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for up to 8-hours in length.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
License or Certification: None
Front Desk Agent, Comfort Suites
Night auditor job in Chesapeake, VA
Hotel Front Desk / Guest Services Representative (must be able to work morning & evening shifts), COMFORT SUITES CHESAPEAKE Location: COMFORT SUITES CHESAPEAKE Full-Time Job Join Our Team as a Guest Services Representative! Do you love helping people and making their day special? Then we have the perfect job for you! We are looking for a friendly and enthusiastic Guest Services Representative to join our hotel team. What You'll Get To Do:
Welcome Guests: Greet every guest with a warm smile and help them check into their rooms.
Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions.
Solve Problems: Help guests with any issues or requests quickly and efficiently.
Assist with Reservations: Help guests book their stay and ensure they have everything they need.
Who we are looking for:
Great Attitude: Always cheerful and ready to help.
Good Communication Skills: Can talk and listen to guests clearly.
Problem Solver: Quick thinker who can handle any situation.
Team Player: Work well with other team members to provide great service.
Professional Appearance: Ensure uniform and personal appearance are clean and professional.
Confidentiality: Maintain confidentiality of proprietary information; protect company assets.
Why You'll Love It Here:
Bonus money for doing a great job
Discounts for you, and even your friends and family
Training and Development Opportunities
How to Apply: Ready to join a team where PEOPLE are our passion? Apply now and become part of the Landmark Hotel Group family! Comfort Suites Chesapeake 1550 Crossways Blvd. Chesapeake, VA 23320 Call Us: ************
Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Front Desk Agent (FT)
Night auditor job in Norfolk, VA
Essential Functions
Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel's services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.
Skills and Abilities
Understand the mission, vision, and goals of the hotelâ¯
Must be able to prioritize and work efficiently with limited supervisionâ¯
Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needsâ¯
Must possess basic computer skillsâ¯
Strong attention to detail and the ability to handle multiple tasks simultaneouslyâ¯
General knowledge of the city where hotel is located and its attractionsâ¯
Extensive knowledge of the hotel, its services and facilitiesâ¯
Ability to handle cash and balance cash drawer requiredâ¯
Strong team player, able to partner with management and other employees in a professional mannerâ¯
Job Qualifications/Requirements
Education: High School diploma or GED equivalenceâ¯
Experience: 1 year of Customer Service experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements:
The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder
Disclaimer
We are an Equal Opportunity Employer.⯠All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.⯠If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.â¯â¯â¯
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.
Front Desk Agent- The Sitio Boutique Property at Atlantic Park
Night auditor job in Virginia Beach, VA
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
General Responsibilities
Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
Support room inspections, room assignments, and readiness coordination with Housekeeping.
Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
Execute AM/PM checklist tasks with attention to detail and pride in presentation.
Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful
Physical Requirements:
Must be able to bend, stoop, squat and stretch to fulfill tasks
Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
Must be able walk, stand and exert well placed mobility for up to eight (8) hours
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Front Desk Agent Part Time
Night auditor job in Norfolk, VA
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
Physician responsibilities include Exert physical effort in lifting/transporting at least 25 pounds; Push/pull carts and other equipment up to 100 pounds; Endure various physical movements throughout the work areas; Work environment - front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred
Supervisory Experience: No supervisory experience.
Front Desk Agent, Holiday Inn Express
Night auditor job in Hampton, VA
Hotel Front Desk /Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm), HOLIDAY INN EXPRESS HAMPTON Location: HOLIDAY INN EXPRESS HAMPTON Full-Time and Part-Time Job Join Our Team as a Guest Services Representative! Do you love helping people and making their day special? Then we have the perfect job for you! We are looking for a friendly and enthusiastic Guest Services Representative to join our hotel team. What You'll Get To Do:
Welcome Guests: Greet every guest with a warm smile and help them check into their rooms.
Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions.
Solve Problems: Help guests with any issues or requests quickly and efficiently.
Assist with Reservations: Help guests book their stay and ensure they have everything they need.
Who we are looking for:
Great Attitude: Always cheerful and ready to help.
Good Communication Skills: Can talk and listen to guests clearly.
Problem Solver: Quick thinker who can handle any situation.
Team Player: Work well with other team members to provide great service.
Professional Appearance: Ensure uniform and personal appearance are clean and professional.
Confidentiality: Maintain confidentiality of proprietary information; protect company assets.
Why You'll Love It Here:
Bonus money for doing a great job
Discounts for you, and even your friends and family
Training and Development Opportunities
401(k) with company match, Life insurance
Generous Paid Time Off
Health Coverage: Medical, Dental, Vision.
How to Apply: Ready to join a team where PEOPLE are our passion? Apply now and become part of the Landmark Hotel Group family! Holiday Inn Express Hampton 1813 W. Mercury Blvd. Hampton, VA 23666 Call Us: ************
Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.