Hilton Garden Inn Reagan National Airport - Night Auditor
Aimbridge Hospitality 4.6
Night auditor job in Arlington, VA
Nighttime Welcome Wagon: Greet guests with warmth and efficiency during the overnight shift (11 PM 7 AM). Handle check-ins, reservations, and those quirky late-night questions like a pro. Master of Midnight Math: Own the Night Audit! Balance the bo NightAuditor, Auditor, Garden, Night, Audit, Retail
$26k-32k yearly est. 1d ago
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Night Audit Pounding Mill VA
VP Management 3.9
Night auditor job in Virginia
Job Description
We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual contributor role offers a competitive salary and benefits package and is located in Virginia.
Compensation & Benefits:
- Competitive salary based on experience
- Employee discounts on hotel stays
Responsibilities:
- Conduct night audit procedures to balance and reconcile daily financial transactions
- Process and post guest charges, payments, and adjustments accurately and efficiently
- Prepare daily reports and distribute to appropriate hotel departments and management
- Maintain accurate records of cash, credit, and debit transactions during shift
- Respond to and resolve guest inquiries and concerns in a timely and professional manner
- Collaborate with other hotel departments to ensure guest satisfaction and hotel standards are met
- Follow all safety and security procedures and report any potential hazards or incidents
- Assist with other front desk duties and projects as needed
Requirements:
- High school diploma or equivalent; college degree in hospitality or related field preferred
- 1-2 years of experience in hotel front office or accounting position
- Proficient in Microsoft Office and property management systems (PMS)
- Strong communication and customer service skills
- Ability to work independently and handle multiple tasks with attention to detail
- Flexibility to work overnight shifts and weekends as needed
- Must be able to lift up to 25 pounds and stand/walk for extended periods of time
- Knowledge of hotel policies, procedures, and regulations is a plus
EEOC Statement:
Hotel at VP Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.
$26k-32k yearly est. 26d ago
Night Auditor | Embassy Suites Tysons Corner | Vienna, VA
PM New 2.8
Night auditor job in Vienna, VA
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The NightAuditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$28k-35k yearly est. 35d ago
Night Auditor
Sitio de Experiencia de Candidatos
Night auditor job in Dulles Town Center, VA
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-31k yearly est. Auto-Apply 22d ago
Part-Time Night Auditor - Hilton Alexandria Old Town
Huntremotely
Night auditor job in Alexandria, VA
What you will be doing
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
$25k-31k yearly est. 20h ago
Part-time Night Audit
Aloft Chesapeake 4.2
Night auditor job in Chesapeake, VA
Benefits:
401(k)
Employee discounts
Health insurance
Paid time off
LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, we have an immediate opening for you to join our team as a NightAuditor.
* Lightspeed PMS experience a plus but not necessary.
The NightAuditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a NightAuditor include:
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor's box.
Ensure credit card draft capture is in balance.
File credit cards, keys and completed reports.
Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
Ensure that all wake up calls are handled promptly and properly.
Complete a “person in charge” security report identifying any unusual events and place on the General Manger's desk for review.
Receive and transmit mail, phone, and written messages for guests.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Other and all duties, projects, and tasks as assigned.
Required Knowledge, Skills and Abilities (KSAs) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
Must have prior Front Desk Experience.
Minimum of a High School Diploma and some college preferred.
Must be able to work a flexible schedule which includes evenings, weekends and holidays.
Must have a good command of the English language and be able to read, write and speak English fluently.
Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
Must have sold math skills.
Ability to lead, train, and motivate team members.
Strong communication and problem solving skills.
Must possess solid relationship-building skills, people focused, highly organized and guest centric.
Must have reliable transportation.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects. Benefits:
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term
Life & Accidental Death Insurance
Hotel Discounts
Paid Time Off
Training and Development Opportunities and Much More!
For more information about joining the LTD family, please visit ********************** . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
Compensation: $14.00 - $15.00 per hour
Property Location
With a stay at Aloft Chesapeake in Chesapeake, you'll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.
Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Dining
Satisfy your appetite at the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Chesapeake? This hotel has facilities measuring 581 square feet (54 square meters), including a meeting room. Free self parking is available onsite.
$14-15 hourly Auto-Apply 60d+ ago
Night Auditor
Tru By Hilton Ashland
Night auditor job in Ashland, VA
NightAuditor
Department - Front Office
Reports to - Guest Services Manager / General Manager
What's the job?
As NightAuditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.
Your day-to-day
Guest Service
Perform all regular Front Office duties
Serve and build relationships with guests - ask for their feedback and show them hospitality.
Set the hotel up for success by anticipating the coming day's guest and operational needs.
Compile and enter data from Front Office Room Inspection forms.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Perform pre-Breakfast duties and responsibilities.
Perform other duties as assigned. May also serve as manager on duty or breakfast host.
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Prepare guest bills for next-day checkouts and process reservation cards
Facilitate the deposit of guests' valuables in hotel safe
Accounting / Profit
Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
Prepare and transmit payroll information and statistics.
Prepare and distribute the Daily Flash Report.
Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including:
Conduct the Night Audit in accordance with the Opal standards
Operations Analysis & Reporting:
Accounts Payable; Invoice Entry
Accounts Receivable and direct billing
End of day statistics
Labor Management entry
Daily Flash Report
Competition Research
Market Research for lead generation
Operations statistics report - labor cost/room, etc
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Audit and balance reports from the day shifts
Run EOD computer functions so they are complete by the end of the shift
Balance cash drawers and record receipts
Requirements
High school diploma or higher-level education
2 years Hotel front office experience with 1-year experience as NightAuditor preferred
Must be willing to work up to 40+ hours per week with flexibility
Must work the Night shift
Must speak fluent English (other languages preferred)
Specific Responsibilities
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Be proficient on the use of the property management system and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Understand the Chart of Accounts.
Process reservations by telephone, fax, email, central reservation systems referrals, mail.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel's franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Record and approve daily activity reports and labor management statistics.
Optimum Attributes
Effective communication skills
Problem-solving skills
Literate and tech-savvy
Team player
Flexibility - night, weekend and holiday shifts are all part of the job
Experience required may vary based on size and complexity of operation
Well-groomed and professional appearance
Performance Standards
Performance shall be measured by the following:
GSS Scores
Accuracy of reporting daily revenue statistics
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
$24k-31k yearly est. 28d ago
Night Audit
Delta Hotels By Marriott
Night auditor job in Chesapeake, VA
Job DescriptionBenefits:
401(k)
401(k) matching
Competitive salary
Employee discounts
Health insurance
Paid time off
LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTDs growing portfolio of properties, we have an immediate opening for you to join our team as a NightAuditor.
The NightAuditor will be responsible for the total desk operation during the hours of 11:00pm to 7:00am and keeping the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a NightAuditor include:
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisors box.
Ensure credit card draft capture is in balance.
File credit cards, keys and completed reports.
Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms
Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
Ensure that all wake up calls are handled promptly and properly.
Complete a person in charge security report identifying any unusual events and place on the General Mangers desk for review.
Receive and transmit mail, phone, and written messages for guests.
Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by LTD.
Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.
Complete daily revenue report accurately and input daily summary records and same day selling strategy report.
Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Other and all duties, projects, and tasks as assigned.
Required Knowledge, Skills and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position.
Must have prior Front Desk Experience.
Minimum of a High School Diploma and some college preferred.
Must be able to work a flexible schedule which includes evenings, weekends and holidays.
Must have a good command of the English language and be able to read, write and speak English fluently.
Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
Must have sold math skills.
Ability to lead, train, and motivate team members.
Strong communication and problem solving skills.
Must possess solid relationship-building skills, people focused, highly organized and guest centric.
Must be able to stand for long periods of time.
Must have reliable transportation.
For more information about joining the LTD family, please visit ********************** . We look forward to hearing from you!
LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
$24k-30k yearly est. 15d ago
Night Auditor
Pyramid Birmingham Campus Management
Night auditor job in Roanoke, VA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a NightAuditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
-
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$24k-30k yearly est. Auto-Apply 3d ago
Night Auditor
Sandpiper Property Mgt
Night auditor job in Richmond, VA
A NightAuditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A nightauditor handles late night check-ins, manages guest requests and accepts reservations.
ESSENTIAL JOB FUNCTIONS
Guest Relations:
Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
Take steps to ensure the greatest guest satisfaction possible
Respond to situations as they arise and manage guest conflict
Operations:
Inspect studios and public spaces daily according to company and brand standards
Be able to respond effectively and according to procedure in times of emergency
Ensure all policies and procedures are accurately followed at all times
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
Respond to guest service calls efficiently and expediently
Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
Executes the lead management process and completes all sales and marketing objectives as established by supervision
Review Studio Inventory daily to ensure maximization of studio revenue
Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue
Follow revenue management guidelines as directed by supervision
ADDITIONAL DUTIES
Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
All other duties as assigned by supervision
SPECIAL OPERATIONAL FUNCTIONS
GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.
$24k-30k yearly est. Auto-Apply 60d+ ago
Night Auditor
Moxy Virginia Beach Oceanfront
Night auditor job in Virginia Beach, VA
We're more than just a team - we're a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!
The NightAuditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
This is an overnight shift with hours of 11pm until 7am
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here's how we show our commitment:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related areas.
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
Prepare and distribute month-end reports.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Prioritize job functions in order to meet deadlines.
Perform daily, weekly, monthly and annual data processing system functions as required.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Respond to governmental inquiries upon receipt.
Skills Required
Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure, proficiency in keyboarding and computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems, aptitude with numbers/data analysis.
Experience / Education
Knowledge/experience of accounting principles; prior customer service/hospitality experience is preferred; high school diploma and/or equivalent work experience.
Physical Demands
This job requires extended periods of walking, standing and keying in data. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
$24k-30k yearly est. Auto-Apply 44d ago
Night Auditor
Landmark Hotel Group
Night auditor job in Virginia Beach, VA
$250 Sign-on Bonus!
NightAuditor/ PM Front Desk Clerk
Part Time and Full Time Opportunities
At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION!
Be part of something great! JOIN OUR FAMILY where
People are Paramount
. #LHGWhereYouBelong
Core Responsibilities:
Balance all non-cash transactions and supporting systems
Close out all point of sales systems and run all required reports.
Reconcile all cash receipts with point of sales reports.
Post all room and tax - verifying in advance, the room charge for each individual room.
Accurately record all postings and daily statistics on the company standard daily revenue report, ensuring that all debits and credits are in balance.
Perform all essential job functions of a Guest Service Representative as outlined in the GSR job description for this position.
Qualifications:
Must possess a good command of the English language and the ability to communicate clearly in person and via telephone.
Experience working in a fast-paced environment
Morning, Evening, Holidays, and Weekend availability is required
Ensures uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information; protect company assets
Wellness Benefits:
Medical
Dental
Vision
Generous Paid Time Off
Colonial Life Supplemental Insurance
Planning for Future:
401(k) with company match
Life insurance
Manager In Training Program
Development Opportunities
Paycor's OnDemand Pay
Rewards:
Incentive based bonus program
Employee discounts
Discounts for friends and family
Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service.
If this sounds like the place for you and you share the same values.... Join Us!
Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
For more information about joining the Landmark Family, please visit LHGjobs.com
$24k-30k yearly est. 60d+ ago
Night Auditor
Donohoe Hospitality Services Careers
Night auditor job in Arlington, VA
Grow Your Career at Residence Inn Arlington Ballston! Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job-we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment just steps away.
Income (Night) Auditor - Full-time
Position Summary:
Our NightAuditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The NightAuditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.
Essential Functions:
Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against the revenue report.
Verify and prepare registration cards for arriving guests.
Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
Take, modify, and cancel guest reservations.
Check in/out guests according to hotel and/or brand standards.
Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
Provide information and assistance to guests regarding the hotel and local surroundings.
Create and/or print the required reports.
Verify each front desk shift's transactions.
Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
Maintain the cleanliness and organization of the Front Office area.
Perform cashier duties, cash travelers' checks, and post phone charges and other miscellaneous charges to guest accounts.
Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.
Additional Responsibilities:
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience:
Previous hotel experience required.
Previous hotel front desk experience required.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
*minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
$25k-31k yearly est. 7d ago
Night Auditor
Scholar Hotels
Night auditor job in Radford, VA
The NightAuditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the NightAuditor is also charged with the same responsibilities of a Front Desk Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains
guest service
as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Hotel Standards
Front Desk Operations
Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services and amenities
Provide information, directions and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, and other areas as necessary
Assists guests in booking or modifying reservations as requested
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required
Night Audit Operations
Closing and balancing room accounts
Balancing cash and credit card receipts/transactions
Balance all department transactions
Settle and maintain all daily Posting Master accounts
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports
Complete all audit checklists and logs
Prepare guest folios for Express Check-Out
Close the business day and start new business cycle
Prepare night audit pack for accounting
E-mail out daily reports and overnight recap
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
$24k-30k yearly est. 60d+ ago
Night Auditor
Davidson Hospitality Group 4.2
Night auditor job in Alexandria, VA
Property Description
Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a team member, you will have the chance to work in a serene and tranquil environment, providing exceptional service to our discerning guests. With opportunities for career growth, professional development, and a supportive work culture, Lorien Hotel and Spa is the perfect place to advance your hospitality career. Join our team of dedicated professionals and be a part of creating unforgettable experiences for our valued guests. Apply now and take the next step in your hospitality journey with Lorien Hotel and Spa! #LorienHotel #AlexandriaJobs #HospitalityCareers #BoutiqueHotelJobs #TeamLorien
Overview
Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a NightAuditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.
Summary:
Perform front desk duties such as guest check-ins and check-outs during the night shift
Process guest payments and maintain accurate records
Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
Assist guests with inquiries, requests, and any issues that may arise during the night
Ensure the safety and security of the hotel premises during overnight hours
Provide exceptional customer service and create a welcoming and positive atmosphere for guests
Collaborate with other departments to address guest needs and ensure a seamless guest experience
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a NightAuditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.
Qualifications
Prior cash handling experience necessary
High school diploma or equivalent required
1-2 years of experience as a NightAuditor or in a similar role preferred
Strong attention to detail and ability to multitask
Excellent communication and problem-solving skills
Read, write and speak English fluently
Ability to work independently with minimal supervision
Strong computer skills
Ability to work flexible hours including overnights, weekends, and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
$24k-29k yearly est. Auto-Apply 60d+ ago
Night Auditor
MCR Hotels
Night auditor job in Hampton, VA
Springhill Suites Hampton SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: NightAuditor, Role Specific Duties and Expectations
Other Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$24k-30k yearly est. 9d ago
Night Auditor
Description This
Night auditor job in Williamsburg, VA
Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.
Do you want to work for a company that encourages your best and put people first? Hilton Grand Vacations has a place for you. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of our company.
We are looking for a NightAuditor to join our outstanding team at The Historic Powhatan. In this position, you will be responsible for the auditing, posting, and balancing of daily transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Follows audit procedures to balance daily revenue and expense transactions.
Produces various reports for management.
Ensures that all charges have been posted to the appropriate guest folio or master account
Generates housekeeping reports and prints folios departures.
Calculates account balance at month-end and submits to accounting.
Check-in, check-out guests.
Assists with guest and owner needs and requests.
What are we looking for?
High School diploma/GED
Proficient English language, able to communicate both verbally and in writing.
Open and flexible availability, including weekends and holidays
Preferred, but not required:
Associate's Degree/College Degree
Customer service or similar related experience.
Resort hospitality experience.
Why do team members like working for us:
Day 1 Benefit Eligibility
Competitive base pay
Recognition Programs and Rewards
Discounted travel programs
401(k) program with company match.
PTO, 10 Paid Holidays per year plus 2 floating
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$24k-30k yearly est. Auto-Apply 7d ago
Hilton Garden Inn Reagan National Airport - Front Desk Agent
Aimbridge Hospitality 4.6
Night auditor job in Arlington, VA
Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable. Communication Champ: You know how to get the Front Desk, Agent, Garden
$27k-33k yearly est. 2d ago
Night Auditor
Donohoe Hospitality Services Careers
Night auditor job in Charlottesville, VA
Working at The Draftsman, Charlottesville, University, Autograph Collection Hotel offers a unique and enriching experience. Perfectly situated on West Main Street, just steps away from the University of Virginia and the UVA Medical Center, this pet-friendly, upscale boutique hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. The hotel embodies the evocative spirit of Virginia's original voices and visions of three Presidents-Madison, Monroe, and most notably, the profound ingenuity of Thomas Jefferson. These historical references are presented in engaging ways, connecting the past, present, and future of this storied, historic region. Employees have the opportunity to work in a dynamic environment that celebrates history while providing modern amenities and services, making it an inspiring place to build a career.
NightAuditor (Income Auditor)
Position Summary
As the NightAuditor, you'll be the overnight backbone of hotel operations-balancing daily financials, reconciling departmental ledgers, and generating key performance reports. You'll also serve as the primary point of contact for late-night guest needs, ensuring smooth transactions and exceptional service during off-hours. This role blends accounting precision with guest-facing hospitality, keeping the hotel running seamlessly overnight.
This position is scheduled for the weekend overnight shift, specifically Friday and Saturday nights from 11:00 PM to 7:00 AM. Candidates must also be available to work holidays and additional overnight shifts as needed.
Essential Functions
Representation of the hotel in a Manager on Duty capacity during the overnight shift.
Take note of and share key details of overnight events with colleagues and hotel leaders.
Ensure the safety and comfort of our associates and guests during the overnight shift.
Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against the revenue report.
Verify and prepare registration cards for arriving guests.
Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
Take, modify, and cancel guest reservations.
Check in/out guests according to hotel and/or brand standards.
Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
Handle all guest questions and inquiries about the hotel and local surroundings.
Create and/or print the required reports.
Verify each front desk shift's transactions.
Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
Maintain the cleanliness of the Front Office area.
Perform cashier duties, cash travelers' checks. Post phone charges and other miscellaneous charges to guest accounts.
Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Additional Responsibilities
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience
Previous experience in hotel front desk or night audit roles (preferred)
Familiarity with property management systems
Basic accounting or bookkeeping knowledge
Strong customer service and communication skills
Ability to work independently and manage overnight operations
Experience handling cash, credit card transactions, and financial reporting
Skills and Abilities
Strong attention to detail and accuracy in financial reporting
Proficiency in hotel property management systems (PMS) and Microsoft Office Suite
Excellent problem-solving and decision-making skills
Ability to multitask and manage time effectively during overnight shifts
Strong written and verbal communication skills
Customer service-oriented with a calm, professional demeanor
Ability to work independently with minimal supervision
Basic understanding of accounting principles and financial reconciliation
Dependable and trustworthy with a high level of integrity
Comfortable handling confidential guest and financial information.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
$24k-31k yearly est. 60d+ ago
Night Audit Salem, VA
V & P 3.9
Night auditor job in Salem, VA
We are seeking a highly motivated and detail-oriented individual to join our team as a Night Audit for Salem Hotel, which is managed by VP Management. As a member of our hospitality and restaurant industry, you will be responsible for ensuring the smooth operations of the hotel during the overnight hours. This individual contributor role offers a competitive salary and benefits package and is located in Salem Virginia.
Compensation & Benefits:
- Competitive salary based on experience
- Employee discounts on hotel stays
Responsibilities:
- Conduct night audit procedures to balance and reconcile daily financial transactions
- Process and post guest charges, payments, and adjustments accurately and efficiently
- Prepare daily reports and distribute to appropriate hotel departments and management
- Maintain accurate records of cash, credit, and debit transactions during shift
- Respond to and resolve guest inquiries and concerns in a timely and professional manner
- Collaborate with other hotel departments to ensure guest satisfaction and hotel standards are met
- Follow all safety and security procedures and report any potential hazards or incidents
- Assist with other front desk duties and projects as needed
Preferences:
- High school diploma or equivalent; college degree in hospitality or related field preferred
- 1-2 years of experience in hotel front office or accounting position
- Proficient in Microsoft Office and property management systems (PMS)
- Strong communication and customer service skills
- Ability to work independently and handle multiple tasks with attention to detail
- Flexibility to work overnight shifts and weekends as needed
- Must be able to lift up to 25 pounds and stand/walk for extended periods of time
- Knowledge of hotel policies, procedures, and regulations is a plus
EEOC Statement:
Salem Hotel at VP Management is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.