Night Auditor
Night auditor job in Beverly Hills, TX
Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager
Your Focus
* Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
* Keep records of room availability and guests' accounts, manually or using computers.
* Prepare and distribute daily reports.
* Audit and reconcile cashiers.
* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
* Input and update financial information into the BRAINS network.
* Check guests in/out and perform Guest Service Agents tasks.
* Respond to guest inquiries and resolve complaints.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Practice safe work habits and wear protective safety equipment.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Your Background and Skills
* High School diploma or equivalent preferred.
* Previous night audit/accounting experience or equivalent training required.
* Computer knowledge/Excel and arithmetic skills required.
* FSD is a plus, required within 90 days of employment.
HHM Hotels Benefits and Perks
* Competitive wages for full time and part time opportunities
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Daily Pay
* Free Basic Life Insurance
* 24/7 access to TELUS Health, a confidential work-life resource.
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Referral Bonus Program
Work Environment and Context
* Work schedule varies and may include working on holidays, and weekends.
* Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
Auto-ApplyNight Auditor
Night auditor job in Austin, TX
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyPart Time Night Auditor
Night auditor job in Austin, TX
A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.
JOB RESPONSIBILITIES
Audit, post, and balance daily cashiers work for hotel
Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily
Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments
Ensure credit card system reconciles to daily transaction lists
Verify cash postings and cashier drops to ensure accurate
Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
Greets all guests in a pleasant and professional manner
Completes the guest registration and check-in/out procedures
Answers telephone, transfers calls, and takes messages when applicable
Makes hotel reservations for guests, including changes and cancellations
Follows proper credit card procedures
Maintains accurate bank during shift and uses correct vouchers for specified transactions
Responds to all guest needs and requests in a timely fashion
Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
Understands hotel service and programs
Knowledgeable of geographical area and points of interest
Ensure the front desk is adequately stocked of all supplies
Understands hotel emergency procedures and evacuation protocols
Collects payment for all guests at check-in and check-out. Makes change as necessary
Perform all reasonable job duties as requested.
Night Auditor - Full Time
Night auditor job in Houston, TX
Job DescriptionDescription:
Night Auditor - 402150
Department: Rooms
Reports To: Front Office Manager/Director of Front Office Operations
FLSA: Non-Exempt
The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front
desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime
hours. The role also involves providing exceptional customer service to hotel guests.
Essential Duties and Responsibilities:
Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
Check guests in and out, ensuring proper room assignments and handling guest requests
efficiently.
Handle all guest inquiries, providing information about the hotel, its services, and the local area.
Prepare and distribute daily reports to the management team.
Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
Process all financial transactions, including cash handling, credit card processing, and ensuring
proper posting to guest accounts.
Ensure proper communication with the next shift and management team, noting any issues or
important information.
Maintain the cleanliness and organization of the front desk area.
Provide wake-up calls and perform other guest services as needed.
Perform basic troubleshooting of hotel equipment and systems, escalating issues to the
appropriate department as necessary.
Qualifications:
Education and Experience:
High school diploma or equivalent required.
Previous experience in a customer service role preferred.
Experience in accounting or bookkeeping is a plus.
Skills and Abilities:
Strong attention to detail and ability to work with numbers.
Excellent customer service and communication skills.
Ability to work independently and make decisions with minimal supervision.
Proficient in the use of computers and hotel management software.
Ability to handle multiple tasks and work under pressure.
Reasonable Accommodations:
The hotel is committed to providing reasonable accommodations to enable individuals with
disabilities to perform the essential functions of the job. If you require an accommodation,
please discuss your needs with the Human Resources department.
Requirements:
Physical Requirements:
Ability to stand, walk, and remain in a stationary position for extended periods.
Ability to lift, carry, push, or pull up to 20 pounds occasionally.
Visual and auditory ability to operate office equipment, including computers and phones, and to
respond to emergencies.
Ability to perform repetitive motions, such as typing and writing.
Work Environment:
Work is performed in a hotel environment, primarily at the front desk.
The position involves overnight shifts, including weekends and holidays.
Night Auditor - Avid Van Horn, TX
Night auditor job in Van Horn, TX
We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Required Skills and Requisites:
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Responsibilities and Duties:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.
Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
Night Auditor/Full Time - Home2 Suites
Night auditor job in Stafford, TX
Come join our team and the beautiful Home2 Suites! 11121 Fountain Lake Drive, Stafford, TX OPEN INTERVIEWS - EVERY WEDNESDAY2PM - 4PM Just walk in! No Phone calls please. Ask for Roxanne!
-Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts
JOB SUMMARY
A Night Auditor is primarily responsible for auditing, balancing and reporting on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.
QUALIFICATION STANDARDS
· Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
· Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
· Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
· Prepare and input statistics and income journal sheets for preparation of daily reports.
· Balance and close all bank ticket codes, daily.
· Run night audit final after insuring all revenues are in balance nightly.
· Perform the duties of a Front Desk Clerk including express checkouts.
Education & Experience:
· High School Education or equivalent experience.
· Accounting background preferred, but not required.
· Ability to operate Personal Computer, Cash Register and Calculator.
· Ability to compile facts and figures.
· Telephone and guest relations etiquette and skills.
Physical requirements:
· Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs.
· Mobility - ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time.
· Ability to bend, lift, and be standing or walking during entire shift
Equal Opportunity Employer (M/F/D/V)
View all jobs at this company
Night Audit
Night auditor job in Temple, TX
The Hilton Garden Inn is seeking a dependable and detail-oriented Part-Time Night Auditor to join our front desk team. This overnight position is ideal for someone who enjoys working independently in a quiet, customer-focused environment.
Responsibilities:
Greet and assist late-night guests with check-in/check-out procedures
Perform nightly audit of daily transactions and prepare summary reports
Ensure the accuracy of guest accounts and resolve billing issues
Maintain the safety and security of the hotel during overnight hours
Respond to guest inquiries, requests, and emergencies in a professional manner
Prepare morning reports and communicate key information to incoming staff
Qualifications:
Previous hotel or customer service experience preferred
Basic math and computer skills; experience with hotel PMS systems a plus
Excellent communication and problem-solving skills
Ability to work independently and manage time effectively
Must be available to work overnight shifts, including weekends and holidays
Join our welcoming team and help provide outstanding guest service-day and night!
Part Time Night Auditor
Night auditor job in Georgetown, TX
Job DescriptionDescription:
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.).
Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards.
Maintain Front Office computer system operation according to Mid-Continent Hospitality.
Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am.
Handle and follow through on all guest request daily from 11:00 pm and 7:00 am.
Follow safety and emergency procedures according to Mid-Continent Hospitality standards.
Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards.
Be familiar with all Mid-Continent Hospitality policies and house rules.
Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills.
Maintain radio contact with Security/other employees during entire shift.
Have a working knowledge of security procedures.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Maintain compliance with all company policies and procedures.
Perform related duties as assigned by Front Office Manager or any other member of management.
Requirements:
Activities:
At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Skills Needed:
Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be able to work in a self-managed environment.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
Night Auditor
Night auditor job in Castroville, TX
Job DescriptionDescription:
Hillside Boutique Hotel is seeking a detail-oriented Night Auditor to handle overnight operations, including auditing daily financial transactions and ensuring the safety and security of the property. If you are a self-starter with excellent organizational skills, this is the perfect opportunity for you.
Where You Can Make an Impact:
Reconcile daily financial transactions and prepare end-of-day reports.
Handle guest check-ins, check-outs, and reservation requests during overnight hours.
Address guest inquiries and resolve any issues promptly.
Monitor property security and report any unusual activity.
Prepare and distribute daily operational reports for management.
Balance and audit room charges, food and beverage sales, and other revenue streams.
Ensure compliance with all hotel policies and procedures.
Perform light cleaning and maintenance tasks during the shift if needed.
Maintain a friendly and professional demeanor while assisting guests.
Collaborate with the morning team for a seamless shift transition.
Requirements:
Education/Formal Training:
High school diploma or equivalent required.
Experience:
1+ year of experience in a hotel front desk or accounting role preferred.
Knowledge/Skills:
Proficiency in hotel management software and Microsoft Office Suite.
Strong attention to detail and organizational skills.
Ability to work independently and handle overnight shifts.
Excellent problem-solving and guest service skills.
Basic knowledge of financial auditing and reconciliation.
Flexibility to adapt to various operational needs.
Night Audit
Night auditor job in Wichita Falls, TX
JOIN OUR TEAM!
We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Night Audit
Location: Fairfield Inn & Suites, Wichita Falls, TX
Night Audit.pdf
Essential Responsibilities:
Perform all daily audit procedures and reports as per OHM and hotel standards.
Verify and manage wake-up call requests.
Balance cash receipts and ensure accurate deposits.
Prepare the front office for the daytime shift and reset the day's business.
Serve as Guest Service Representative and Manager on Duty during nighttime hours.
Participate in front-office meetings and training programs.
Greet guests warmly and comply with company policies.
Skills & Abilities:
Strong leadership, problem-solving, and communication skills.
Ability to multitask, prioritize, and deliver results.
Proficiency with PMS and Microsoft Office.
Education & Experience:
High School diploma or GED preferred.
2+ years of hospitality customer service experience preferred.
Hours:
Varied schedule, including nights, weekends, and holidays.
Physical Requirements:
Standing for extended periods, light lifting (up to 40 pounds).
Work Conditions:
Indoor work environment with minimal exposure to adverse conditions.
O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Auto-ApplyFront Desk Agent
Night auditor job in Waco, TX
Join our dynamic team at Hyatt Place Waco South as a Full-Time Front Desk Agent! This onsite position offers the exciting opportunity to be the friendly face that greets our guests, providing unparalleled customer service in a vibrant atmosphere. As a vital part of our hotel front desk team, you will sharpen your multitasking skills while engaging with guests from all walks of life.
With a competitive pay of $15.00 per hour, you'll find fulfilment in creating memorable experiences for visitors in the heart of Waco, TX. Embrace the energy of our customer-focused culture and become a part of something special. You will be offered great benefits such as Competitive Salary, Paid Time Off, and Employee Discounts. If you're passionate about excellence and enjoy a flexible work environment, this is the perfect role for you!
Your day as a Front Desk Agent
As a Front Desk Agent at Hyatt Place Waco South, you will play a crucial role in ensuring an exceptional guest experience. Your responsibilities will include managing hotel reservations, facilitating seamless guest check-ins and check-outs, and providing friendly assistance over the phone. With your strong customer service skills, you'll engage with guests to address inquiries and resolve any concerns, all while multitasking efficiently in a bustling hotel front desk environment.
This position empowers you to showcase your professional demeanor and commitment to excellence, as you create a welcoming atmosphere for all who enter our doors.
Are you the Front Desk Agent we're looking for?
To thrive as a Front Desk Agent at Hyatt Place Waco South, you will need a blend of essential skills and capabilities. Proficiency in basic computer skills is crucial, allowing you to navigate hotel management software with ease. Your multitasking abilities will be put to the test as you juggle guest check-ins, reservations, and phone inquiries, all while providing outstanding customer service. A friendly demeanor is key, as you'll serve as the first point of contact for guests, ensuring their needs are met promptly and professionally. Additionally, experience as a phone operator and familiarity with hotel front desk operations will greatly enhance your effectiveness in this role.
Your skill set will contribute to creating an energizing environment focused on customer-centric excellence.
Knowledge and skills required for the position are:
Basic computer skills
Multitasking
Customer service
Hotel front desk
Your next step
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
Night Auditor - Rooms
Night auditor job in Irving, TX
Our
Hotel Name
is currently seeking experienced Night Auditors. As a rockstar in the Front Office you will help us
craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns
! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:
Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Balance & account for all daily cash and charge transactions
Review & analyze all adjustments
Post room, tax and miscellaneous charges to guest folios
Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
Inform general manager of control issues
Follow audit binder and checklist required for duties and timelines
Ability to multi-task and prioritize
Flexibility- must anticipate regularly scheduled weekend and evening hours
Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
Education and Experience:
High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Our Perks & Benefits:
Competitive Compensation
We offer a highly competitive salary that reflects your skills and experience.
Health Coverage
Medical, Dental, and Vision insurance
Ancillary Benefits to support your well-being
401(k) with company contribution
Work-Life Balance
Paid Time Off (PTO) (based on FT or PT status)
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
Career Growth & Support
On-the-job training and mentorship
Clear pathways for advancement within the company
Extra Perks
Associate Referral Program - get rewarded for bringing in top talent
Hotel Discounts - enjoy the exclusive rates at our properties
Daily Pay - Access to your pay when you want it!
#HCareers
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing ************.
Auto-ApplyOvernight Agent/Night Auditor - DFW Airport Marriott
Night auditor job in Irving, TX
What you will be doing
Perform all daily audit functions for front office and each outlet of the hotel.
Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
Complete back-up of front office computer system and night audit program daily (if applicable).
Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
Understand, know and follow management company's accounting and credit policies and procedures.
Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
Guest Services Agent
Night auditor job in Waco, TX
Job Description
Join the Bridge Hotel Partners team as a Guest Services Agent, where you'll be an integral part of crafting memorable experiences for every guest. At our company, we blend decades of industry expertise with a commitment to innovation, providing you with the perfect environment to grow and thrive. As a Guest Services Agent, you'll manage check-ins and check-outs, handle inquiries, process payments, and address any guest concerns with warmth and efficiency. Your role is vital in ensuring guests feel welcomed and valued throughout their stay.
We're seeking individuals who are passionate about hospitality and eager to make a difference. Whether you're interested in part-time or full-time opportunities, you'll find a supportive and encouraging environment with us. With a focus on employee growth and flexible work arrangements, Bridge Hotel Partners is dedicated to your success and well-being. If you're ready to be part of a team that values your contributions and invests in your future, we invite you to apply today.
Compensation:
$13 - $15 hourly
Responsibilities:
Welcome guests with a warm smile and ensure a seamless check-in and check-out process.
Respond promptly and courteously to guest inquiries, providing accurate information and solutions.
Handle guest payments efficiently, ensuring accuracy and confidentiality at all times.
Address and resolve guest concerns with empathy, ensuring their satisfaction and comfort.
Collaborate with team members to maintain a clean, organized, and welcoming front desk area.
Assist in coordinating guest services, such as transportation and special requests, to enhance their stay.
Keep detailed records of guest interactions and transactions for seamless service continuity and follow-up.
Qualifications:
To be considered for the Part-Time Guest Services Agent position in Waco, TX, US, prior experience in hospitality and customer service is required.
The ideal candidate will excel in creating a warm and inviting environment for guests, showcasing exceptional customer service skills.
Strong verbal and written communication abilities are crucial for success in this role.
Candidates must have a proven record of reliable attendance, punctuality, and flexibility to work on various shifts, including weekends and holidays.
A High School Diploma or equivalent education level is a must-have qualification for this position in Waco, TX, US.
About Company
With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotel brings an unmatched combination of experience, competence, and innovation to our daily operations and developing projects. Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.
Guest Service Representative
Night auditor job in Waco, TX
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Compensation: $11.00 - $12.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyQuality Auditor - Night Shift
Night auditor job in Mansfield, TX
Performs quality control inspections, checks, and tests during the manufacture of products in the production area. This position will be responsible for the inspection of materials, parts, and products at various stages of production. This position will also communicate / train the quality systems to other employees as needed and records observations and may make recommendations for improving processes. Night shift, rotating 12 hour shifts.
Responsibilities:
Follows all Safety and Quality procedures and observes the operations to ensure a safe environment.
Responsible for ensuring the compliance of “Food Product Safety” & “Product Quality” of the product, to meet the expectation of our customers.
Knows common practices associated with the proper handling of food grade products per GMP requirements.
Performs daily quality control inspections, checks, functional tests, documents and disseminates results.
Conduct UN performance testing, completing appropriate documentation and maintain records to satisfy contractual, statutory and regulatory requirements.
Review production schedule and create batch documentation and labels.
Follows procedure for containments and defective material, placing material on hold and documentation. (Hold for Inspection)
Complete “First Good Article” approval in timely manner
Verifies “Line Clearance” activities.
Escalate issues to appropriate personnel.
Works closely with front line, operators and production supervisors to advise when adjustments are needed.
Interact with production personnel to ensure quality checks, packaging, documentation requirements and the quality system is clearly understood.
Write, train, and follow procedures.
Maintain the work area in an organized and professional manner.
Performs other related duties as assigned.
Requirements:
High school graduate or equivalent
2 years related trade school training; or equivalent of education and experience in similar environment
Use and understanding of precision measuring instruments and gauges, specifications, charts and diagrams
Ability to accurately read measuring devices, blueprints, product specifications and test procedures
Good hand/eye coordination and motor skills
Must be able to read, write and speak English
Computer skills are required; familiarity with Windows and Microsoft Office suite
Strong attention to detail and recordkeeping
Ability to lift up to 35lbs.
Auto-ApplyNight Audit
Night auditor job in Fort Worth, TX
Front Desk Agent/Night Audit, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring a positive experience for all visitors. Night Audit works at the front desk of a hotel during the night independently with minimal supervision, and must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
Duties:
- Greet guests with a warm and welcoming demeanor.
- Assist guests with check-in and check-out processes.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest interactions and transactions.
- Coordinate with other hotel departments to ensure guest requests are fulfilled.
- Assist with night audit duties as needed.
- Maintain a clean and organized front desk area.
- Balancing the accounts from day shift.
- Managing front desk activity and handling guest check-ins and checkouts.
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
- Handling customer requests and complaints and directing other employees or departments accordingly.
- Managing and updating all official documentation pertaining to the role.
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
- Answering calls and queries related to potential booking.
- Perform other duties as requested by management.
Qualifications:
- Previous experience in a hotel or hospitality setting is preferred.
- Knowledge of safety and security procedures.
- Strong customer service skills with the ability to handle difficult situations professionally.
- Excellent communication skills, both verbal and written.
- Multilingual abilities are a plus.
- Proficient in using hotel management software and computer systems.
- Strong knowledge of front desk operations, including check-in/check-out procedures and reservations management.
- Ability to handle cash transactions accurately and responsibly.
- Detail-oriented with strong organizational skills.
- Advanced math and bookkeeping skills.
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
- Attention to detail and organizational skills.
- Time management and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to solve problems and diffuse tense situations.
- Night Auditor experience preferred.
Benefits: 401(k), Dental, Health and Vision insurance, Paid time off.
Schedule: Rotating shifts including nights, weekends and holidays.
Work Location: In person.
FLSA status: Non-exempt.
Night Auditor
Night auditor job in Fort Worth, TX
JOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. This is an overnight position.
ESSENTIAL JOB FUNCTIONS:
1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
2. Run audit reports/journals from the front office system, Point of Service and the computer.
3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Night Auditor
Night auditor job in Bastrop, TX
Job Description
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
Compensation:
$16 hourly
Responsibilities:
Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Perform additional bookkeeping, administrative, and accounting procedures as required
Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Ensure all guests feel they are having an exceptional experience at the property
Qualifications:
Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
Must be computer proficient; experience with accounting or reservation software is a bonus
Requires a flexible schedule that allows for overnight shift hours
Excellent customer service and communication skills are required
Diploma or equivalent from high school is required; some college is desired
About Company
Everhome Suites Bastrop
Front Desk Guest Service Representative
Night auditor job in Temple, TX
Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.
Duties and Responsibilities
● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly).
● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales.
● Maintain confidentiality of guest information and pertinent hotel data.
● Perform daily cash count; prepare bank deposit and review of audit packages.
● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals.
● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms.
● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance.
● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions.
● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval.
● Comply with all OSHA standards.
● Provide special services for guests upon request.
● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.).
● Performs other duties as assigned.
Qualifications
● 1-2 years in a previous customer service position preferred.
● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.).
● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff.
● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision.
● Basic English communication (verbal and written) skills are required.
● May be required to work nights, weekends, and/or holidays.
Working Conditions
Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Required qualifications:
* Legally authorized to work in the United States
Preferred qualifications:
* 17 years or older
* Able to comfortably lift 50 lbs
Wage
Starting at $11.00 hourly