Night auditor jobs in West Virginia - 56 jobs

The Fill In Night Audit position in Fairmont WV is responsible for overseeing and managing all aspects of the hotel during the night shift. This is a full-time, individual contributor position located in Fairmont WV. The ideal candidate for this role will have prior experience in the hospitality or restaurant industry and possess excellent communication and organizational skills. Compensation & Benefits: This is a full-time role with a competitive salary offered based on experience and qualifications. The employee will also be eligible for the company's benefits package, including health insurance, and opportunities for advancement within the company. Responsibilities: - Manage the front desk and provide exceptional customer service to guests during the night shift. - Perform accurate and efficient check-ins and check-outs for hotel guests. - Handle guest inquiries and complaints, and resolve issues in a timely and professional manner. - Conduct night audits to ensure accuracy of room rates, charges, and revenue. - Prepare daily reports, including occupancy and revenue, and distribute to appropriate departments. - Manage all aspects of the hotel during the night shift, including security, maintenance, and housekeeping. - Ensure compliance with all hotel policies and procedures. - Process payments and cash handling accurately and in accordance with company policies. - Assist in training and supervising front desk staff as needed. - Maintain a clean and organized work environment. Requirements: - High school diploma or equivalent. College degree in hospitality management or related field preferred. - Prior experience in the hospitality or restaurant industry, preferably in a night audit or front desk position. - Strong communication and customer service skills. - Excellent time management and organizational skills. - Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. - Proficiency in computer systems, including Microsoft Office and property management software. - Flexible schedule, including weekends and holidays. - Must be able to pass a background check. EEOC Statement: VP Management is an equal opportunity employer. We recruit, market, hire, train, transfer, promote, and pay without regard to race, color, creed, gender or sex, religion, age, marital status, national origin, disability, sexual orientation, or any other basis prohibited by applicable law. We are committed to providing a fair and inclusive work environment for all employees.

Hampton Inn, Princeton, WV is seeking an immediate part-time night audit: The night auditors many times double up as front desk assistants. This is so because there are fewer guests arriving in the night time and the auditors can manage them along with the financial records. They have to greet the guests and check for reservations they made. They have to take down their details like address, contact information, etc. and the help them check in to their rooms. The main requirement in a night auditor is bookkeeping. As soon as they arrive for work, they take the ledger and check all the ledger entries and balance them. This way, they can start afresh for the night shift. The morning ledger is maintained by the front desk clerks, and they are responsible for making all the entries, though they are not auditors, they are trained for it. They make entries when guests check out in the morning. If the guests check out during the night time, they have to make the bill for them. They have to calculate the correct amount and bill them accordingly. If the hotel has an attached restaurant, the auditors also have to verify the bills from there. Once the guests make the payment, the auditors then have to issue them the correct receipt with all information on the expenses. This way, the guests can double check the bill and confirm the amenities they used. The billing information is then quickly recorded in the books. If there is a night accountant present, then this information is forwarded to them for recording. They have to ensure all the entries in the ledger are correct before their shift ends so the there are no financial discrepancies for the morning front desk employees. Night auditors have to be adept at using computers for making entries. Today, most accounting is done on software and the auditors have to be good in using these software programs. There is more in the night auditor . Duties and Responsibilities in a Night Auditor Night auditors have to balance the account books after they arrive for their shift They have to look for any mistakes in the entries made by the front desk clerks and rectify them using the receipts issued They have to manage the front desk during the night shift and even attend calls on behalf of the company They have to welcome the guests that arrive and help them check in to the hotel They have to make bills for the guests who check out during the night time They have to carefully calculate the bills and make entries for them in the books They should have complete knowledge of the services provided by the hotel so they can answer the queries of the guests They have to coordinate with the accountant of the hotel and make reports about the entire transactions to the manager They have to help the accountant in calculating the taxes for the hotel, as this business is heavily taxed by the government They have to help balance all the financial account in the end of the financial year The night auditors are given possession of all the keys during their shift and hence, they have to manage all the keys and employees during night time In the morning, they have to send all the financial documents like checks, credit receipts to the bank for collection They have to help with stocking and light cleaning They have to help assist with guests They have to help with breakfast setup The night auditors do not require high education, however, they need to be good in accounting for which they do accounting courses. They get a good salary because of the additional front desk duties that are given to them. Work hours are not hectic for them, but they have to be responsible about the books they have to maintain. Academic Requirement to be a Night Auditor High school diploma is the minimum requirement Knowledge about ledger maintenance Courses in the latest accounting practices Career Advancement Many night auditors are students who attend college or do courses in the morning. They use this experience to make a career in accounting. The night auditors who plan on staying in this profession are entitled to promotions to administrative positions in the hotel. The night auditor job description is to audit the books for the hotel at night and to also manage the front desk. The front desk responsibility is given to them because rarely do customers check in or check out during night time, and the hotel does not need to hire clerks especially for this. PLEASE APPLY IN PERSON FOR THIS POSITION WITH THE GENERAL MANAGER, RUTH OR THE ASSISTANT GENERAL MANAGER, SAVANNAH OR CONTACT HOTEL DIRECTLY.

Job DescriptionFront Desk / Night auditor position 10 pm - 8 am Part-Time Beckley, WVThe first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for balancing the daily receipts, greeting hotel guests, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.Duties & Responsibilities Perform accounting, administrative, and guest service duties on the overnight shift, 2 nights per week, additional when needed. Process invoices and transactions for preparation of reports and statements. Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary Maintain cleanliness and organization of the front desk area and common areas Adhere to all company policies and procedures Handle sensitive and confidential information with discretion Update and maintain guest records in the reservation system Process payments and reconcile cash drawer at the end of each shift Generate reports as needed Stand up for 6-8 hours each day. Handle check in, check out, and other transaction enquirers. Required Skills and Qualifications Basic accounting skills Word processing and Microsoft Excel High school diploma or equivalent 1-2 years customer service experience Excellent communication skills, both written and verbal Friendly and outgoing personality Ability to stay calm and professional under pressure Strong organizational skills and attention to detail Preferred Skills and Qualifications Previous experience working in a hotel or related industry is a plus Proficiency with computers and software programs, including Microsoft Office and property management systems Health care benefit package available

The Microtel Inn & Suites by Wyndham at Charles Pointe is now hiring for a Night Auditor! About Our Organization: Microtel Inn & Suites Bridgeport is located at Charles Pointe, and is adjacent to the Bridgeport Conference Center, a Regional Conference Facility in North Central West Virginia where business and pleasure go hand-in-hand - the ideal choice for business conferences, social events or association retreats. A new facility, the Microtel Inn & Suites Bridgeport is where modern accommodations and overall guest satisfaction are the top priorities. The Night Auditor works nightly from 11 pm to 7 am and must run the computer programs that close out each day's work and prepare the hotel for a smooth transition into the new day's business as well as perform the duties of a Front desk Attendant. This includes performing sales and customer service activities as well as accounting functions as related to guest registration and revenue reporting/recording. Requirements: Must be a citizen of this country or possess a valid work permit. High School Diploma or GED. Essential Job Functions and Responsibilities: Responsibilities, skills and requirements include, but are not limited to: Actively engage in cheerful interaction with guests. Completes all necessary reports to record and report daily business. Sell rooms and make advance reservations. Promote our meeting and banquet facilities. Reconciliation of each guest transaction. Sets up breakfast bar for morning service. Create an environment that promotes quality and teamwork while supporting the mission and interests of Microtel and Charles Pointe Hospitality. Make sound judgment calls and decisions based on the principles of Microtel and Charles Pointe Hospitality. All other duties as assigned by the immediate supervisor and/or the General Manager. As the scope of our business changes, so may the responsibilities of this position Attributes of Service: Individuals working within Charles Pointe properties possess certain personal attributes that reinforce the vision and reputation for exceptional services. Employees are able to embrace hospitality values and blend them with a modern culture that benefits each guest and customer who visits our businesses An Equal Opportunity Employer: We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results. Key Responsibilities Oversee front desk operations, reservation software, and check-in/check-out procedures Greet guests with a friendly and professional welcome Address guest inquiries, complaints, and requests quickly and effectively Follow up with guests to gather feedback and ensure satisfaction Manage room reservations and update property management system accurately Model the Scout Oath and Law in daily interactions Maintain a clean, organized, inspected, neat, and safe work area Perform additional duties assigned by SBR leadership Abide by policies and procedures outlined in the SBR staff handbook Qualifications Minimum age: 18+ Required: Proficient computer skills. (Word, Excel, POS systems, reservation software) Preferred: Experience in hospitality field Exceptional organizational and prioritization skills; must be a self-starter Willing to become a registered Scouting America member (includes background screening) Comfortable using Microsoft Teams for daily work-related communication Physical & Practical Requirements Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds Complete the Annual Health and Medical Record , including height/weight guidelines Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55 Desired Traits High emotional intelligence (such as self/social awareness and team dynamics) Positive and cheerful attitude with a strong customer-service focus Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Job Descriptions - Guest Service Representative Your Responsibilities: Your responsibility is to make each guest feel welcomed when they enter the hotel. You will oversee check-in and check-out experience is timely and a simple process for every guest. Listening for and responding to guest complaints. Light cleaning of the front desk and lobby area. Assisting in other departments as needed. Essential Qualifications: We are looking for someone who is: Friendly and customer service orientated. Has a positive attitude. Interested in team growth, hospitality, and a serving environment. Has excellent communication skills. Brings an energetic attitude to the work environment. A problem solver. A team player who works well with others. Self-Motivated. Able to use math skills pertaining to money Have a willingness to participate in service/hospitality training and education.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: 15.00 hourly Responsibilities: Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Provide exceptional service to all hotel guests during their stay Process additional administrative, bookkeeping. and accounting procedures as required Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Qualifications: Computer proficiency is required; experience with accounting or reservation software is preferred Some college is preferred but a high school diploma or equivalent is required Flexible overnight hours are required Great communications. and excellent customer service skills are required Experience in the hospitality industry or guest services is preferred, but not required About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Seasonal (Seasonal) Work, Play, Get Paid, and Enjoy the Perks! Housing: Affordable on-mountain employee housing available for rent. Pay: $15.25 per hour Start Date: The end of November and beginning of December with positions available throughout the season. Flex and Seasonal positions available Schedule: May require working early mornings, evenings, weekends, and holidays Employee Perks: Medical Benefits - Minimal Essentials Coverage available Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes! 401k plan available to any employee over the age of 18 Discounted Friends and Family Lift Ticket Vouchers 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations. Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more! Why Work with Us? As a Front Desk Agent, you'll be the welcoming face our guests see upon arrival at the mountain. We're looking for warm, friendly individuals who are enthusiastic about providing exceptional guest service. Stay informed about resort details, proactively resolve issues, and ensure guest satisfaction. Meet people from around the world, immerse yourself in our exciting winter season, and take advantage of all the amazing employee perks we offer at the resort! Job Responsibilities: Learn SMS & RTP Systems: Gain technical knowledge of reservation and ticketing systems. Understand Lodging: Familiarize yourself with 33 complexes and 1,200 rental units, including hotel rooms, condos, and private homes. Know Rates: Learn rate structures, including rack rates, discounts, and packages. Resort Knowledge: Understand lift tickets, ski rentals, lessons, adventure products, and special events. Guest Services: Confirm and book accommodations and activities, handle reservations, and provide information on options and rates. Handle Transactions: Reconcile daily transactions, including processing payments and balancing the cash drawer. Customer Service: Answer inquiries about activities, attractions, and general information. Confidentiality: Protect guest information and issue keys properly. Coordinate with Staff: Communicate with housekeeping and maintenance about room issues and guest needs. Maintain Operations: Keep the front desk organized, prepare for the next shift, and manage information displays. Team Contribution: Support team efforts and ensure smooth daily operations. Education: High School Diploma or GED All Information above is subject to change at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Snowshoe is an equal opportunity employer.

The Hilton Garden Inn Morgantown is nestled in the heart of Suncrest Towne Centre, just steps from shopping, dining, and minutes from WVU's main attractions. We're looking for a dependable, guest-focused Night Auditor to be the go-to person during overnight hours-keeping things running smoothly while delivering the kind of service that makes guests feel right at home. If you're a night owl who enjoys quiet shifts, numbers, and hospitality, this might just be the perfect fit. Compensation + Benefits: $15.00 per hour. Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts. What You'll Be Doing: Greet and welcome guests with warmth-even at 2 AM! Handle guest check-ins, check-outs, and late-night arrivals with professionalism Monitor guest accounts and post charges accurately Complete nightly reconciliation and audit tasks Take reservations by phone or online and assist with inquiries Process payments and issue room keys Keep the front desk secure, organized, and efficient throughout your shift Be aware of hotel events, guest needs, and emergency protocols Assist guests with luggage or special requests when needed Provide prompt and courteous service to every guest-even when it's quiet What We're Looking For: Previous front desk experience preferred, but not required High school diploma or GED Excellent written and verbal communication skills Friendly, professional, and dependable - even on the night shift Ability to stand or sit for extended periods and lift up to 30 lbs Able to bend, move, and multitask comfortably during overnight hours Fluent in English (reading, writing, and speaking) Must be available to work 11:00 PM - 7:00 AM, including weekends and holidays Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

Job Description HIRING IMMEDIATELY The Front Desk Associate is responsible for providing exceptional customer service to all guests and ensuring smooth operations at the front desk. This is a fast-paced, individual contributor role that requires strong communication, organization, and multitasking skills. The Front Desk Associate will serve as the first point of contact for guests, providing a welcoming and professional experience. Compensation & Benefits: This is a full-time position with a competitive salary and opportunities for professional growth and advancement within the company. Responsibilities: - Greet and check-in guests, ensuring all necessary information is collected and accurately entered into the system - Handle cash and credit card transactions, balancing the cash drawer daily - Answer phone calls and respond to inquiries in a timely and professional manner - Assist with reservations and cancellations, ensuring accuracy and adherence to hotel policies - Serve as a knowledgeable resource for guests, providing information about the hotel amenities, local attractions, and events - Handle guest complaints and resolve issues promptly and to the satisfaction of the guest - Complete daily administrative tasks, such as filing, data entry, and preparing reports - Keep the front desk area clean and organized at all times - Collaborate with other hotel staff to ensure a seamless guest experience - Other duties as assigned by the Front Office Manager Requirements: - High school diploma or equivalent; college degree in hospitality management preferred - Minimum of 1-2 years of front desk or customer service experience in the hospitality industry - Excellent communication and interpersonal skills - Proficient in Microsoft Office and hotel reservation systems - Ability to work flexible schedules, including evenings, weekends, and holidays - Strong attention to detail and ability to multitask in a fast-paced environment - Must be able to stand for long periods of time and lift up to 25 pounds - Knowledge of local area and attractions preferred EEOC Statement: VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job DescriptionJob Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Medical and Dental Insurance PTO 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Qualifications Customer service experience Excellent communication and organizational skills About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Title: Hotel Guest Services/Registration Representative Job Summary: We are seeking a welcoming and personable Guest Services/Registration Representative to serve as the first point of contact for our valued guests. In this role, you'll ensure a seamless and enjoyable check-in/check-out process, provide excellent customer service, and address guests' needs with a warm, can-do attitude. Your goal will be to create a memorable experience that exceeds expectations and reflects our commitment to hospitality excellence. Key Responsibilities: Greet guests warmly and provide prompt assistance during the check-in and check-out process. Accurately process reservations, payments, and guest information using our hotel's software. Answer inquiries about hotel services, amenities, and local attractions, providing tailored recommendations as needed. Resolve guest concerns or complaints professionally, ensuring a high level of satisfaction. Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests. Promote special packages or upgrades to enhance the guest experience. Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively. Handle phone calls and emails with professionalism and efficiency. Qualifications: High school diploma or equivalent; additional hospitality training or education is a plus. Exceptional interpersonal and communication skills. Friendly demeanor with a strong focus on customer satisfaction. Proficiency in computer systems and reservation software. Ability to multitask and remain organized in a fast-paced environment. Flexibility to work varying shifts, including evenings, weekends, and holidays. Uphold professional attire and grooming standards to represent the brand consistently and positively. The Blennerhassett Hotel and Spa is an Equal Opportunity Employer.

Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you! Compensation: $13.00-$15.00 per hour (Based on experience) Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts. Role: The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way. What You'll Be Doing: Answer any phone calls that come through to the Inn. Greet and welcome all guests in a professional and hospitable manner Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs Register guests and assign them a guest room Have a thorough working knowledge of hotel property management system Verify customers' credit, and establish how the customer will pay for their bill Keep records of room availability and guests' accounts using the specified POS Working knowledge of all rates, packages, and booking restrictions Review the reservation transaction reports daily Compute bills and collect payments from guests Issue room keys and help guest get all of their luggage to their rooms Have full knowledge of all parking options and charges, always offering luggage assistance Monitor guest accounts and post charges Review accounts and charges with guests during the check out process Contact housekeeping or maintenance staff when guests report problems Advise housekeeping staff when rooms have been vacated and are ready for cleaning Keep in contact with housekeeping to keep accurate records of room status Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints Receive and expedite all guest messages, faxes, packages, and mail received Make and confirm reservations over the phone and those submitted online Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions Record guest comments or complaints, referring customers to managers as necessary Providing information to guests about hotel policies, services, and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to “walk-in” customers. Cleaning the front desk area, maintaining daily logs. Balancing shift work and cash drawers. Any other duties assigned by Supervisor. What We're Looking For: High School diploma 1-2 years of experience working as a hotel front desk agent preferred Competent computer skills including knowledge of Microsoft Word and Excel Experience using hotel reservation system such as RoomKey is a plus. Organizational skills and attention to detail Must be positive and personable Must be able to work unsupervised Must possess' a positive attitude and work well with other team members Must be able to communicate clearly with managers, and other personnel. Be able to reach, bend frequently and lift up to 40 pounds, Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work in a fast paced environment Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you! Compensation: $13.00-$15.00 per hour (Based on experience) Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts. Role: The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way. What You'll Be Doing: Answer any phone calls that come through to the Inn. Greet and welcome all guests in a professional and hospitable manner Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs Register guests and assign them a guest room Have a thorough working knowledge of hotel property management system Verify customers' credit, and establish how the customer will pay for their bill Keep records of room availability and guests' accounts using the specified POS Working knowledge of all rates, packages, and booking restrictions Review the reservation transaction reports daily Compute bills and collect payments from guests Issue room keys and help guest get all of their luggage to their rooms Have full knowledge of all parking options and charges, always offering luggage assistance Monitor guest accounts and post charges Review accounts and charges with guests during the check out process Contact housekeeping or maintenance staff when guests report problems Advise housekeeping staff when rooms have been vacated and are ready for cleaning Keep in contact with housekeeping to keep accurate records of room status Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints Receive and expedite all guest messages, faxes, packages, and mail received Make and confirm reservations over the phone and those submitted online Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions Record guest comments or complaints, referring customers to managers as necessary Providing information to guests about hotel policies, services, and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to “walk-in” customers. Cleaning the front desk area, maintaining daily logs. Balancing shift work and cash drawers. Any other duties assigned by Supervisor. What We're Looking For: High School diploma 1-2 years of experience working as a hotel front desk agent preferred Competent computer skills including knowledge of Microsoft Word and Excel Experience using hotel reservation system such as RoomKey is a plus. Organizational skills and attention to detail Must be positive and personable Must be able to work unsupervised Must possess' a positive attitude and work well with other team members Must be able to communicate clearly with managers, and other personnel. Be able to reach, bend frequently and lift up to 40 pounds, Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work in a fast paced environment Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

Guest Service Agent Department: Front Desk Primary Responsibilities: · Maintain a warm, friendly and professional demeanor at all times · Professional speech and ability to communicate effectively and pleasantly · Check guests in and out according to hotel standards · Setting up and settling guest accounts according to accounting processes · Great phone etiquette · Maintain control of room keys · Ability to balance room inventory · Assist in accommodating guest requests · Be able to maintain bank handling according to standard operating procedures Secondary Responsibilities: · Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive · Maintain knowledge of resort amenity, dining, and activities · Arrive promptly for any shifts scheduled · Keeping the office clean and orderly (front and back offices) · Other project or duties to meet guest needs Normal Working Hours: (Shift, days) · Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime To be successful in this position, the ideal candidate must meet the following criteria in addition to The Greenbrier Service Standards for All Employees. Past Work Experience Requirements: · Prior hotel and \/ or customer service experience preferred Educational Requirements: · High School Diploma or G.E.D. · Pursuing hospitality or related degree preferred Technical Requirements: · Basic computer skills · General knowledge of office and telephone procedures · Knowledge of basic accounting functions · Experience with Opera (Property Management System) and Knowcross is beneficial Required Supervision: · Reports to Front Office Supervisor and Front Office Manager · Must be able to work independently and make sound business decisions Other Requirements: · Consistent demonstration of the Twelve Greenbrier Values · Commitment to the job · Flexible with regards to scheduling Entry level position Computer Experience Software Level (Beginner, Intermediate, Advanced) Word Processing WORD BEGINNER Spreadsheet Database Programming Calendars Internet Hardware Installation Technical Skills Skill Level (Beginner, Intermediate, Advanced) Typing (WPM) BEGINNER Data Entry Other Location of Work Yes Yes X Indoors Heated X Outdoors Below Ground Temp. Fluctuations X Elevated Areas Personal Protec. Equip. Req Work Postures Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift) Rarely(up to .5 hr in 8 hr. shift) Standing X Sitting Walking Climbing Bending\/ Stooping X Overhead Reaching Arm\/Hand Movement X Hand\/Eye Coordination Other (Define) *Requirements are subject to change "}}],"is Mobile":false,"iframe":"true","job Type":"Regular","apply Name":"Apply Now","zsoid":"61661488","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"Front Office Operations"},{"field Label":"Industry","uitype":2,"value":"Hospitality"},{"field Label":"Salary","uitype":1,"value":"$15.70 Plus Incentive"},{"field Label":"City","uitype":1,"value":"White Sulphur Springs"},{"field Label":"State\/Province","uitype":1,"value":"West Virginia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"24986"}],"header Name":"Guest Service Agent","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00096003","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":false,"job Id":"**********19013751","FontSize":"15","location":"White Sulphur Springs","embedsource":"CareerSite","logo Id":"yy8i2b7f0f63f2fcf4b60b552489d60971759"}

**The opportunity** Delaware North Gaming is hiring full-time and part-time Front Desk Clerks to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. **Pay** $13.50 - $13.50 / hour Information on our comprehensive benefits package can be found at ********************************************* . **What we offer** We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. **What will you do?** + Greet and register guests via a centralized registration system and coordinate with housekeeping as needed + Manage cash and credit card transactions while keeping accurate paperwork + Resolve small guest issues immediately, delivering items to guests as needed + Monitor and balance the daily figures, post room and tax charges on guest accounts **More about you** + Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial + Ability to multitask, function in a professional manner under pressure from guests and supervisors + No high school diploma or GED required **Physical requirements** + Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts **Shift details** Days Evenings Overnight Holidays M-F Weekends Every weekend 8hr shift OT as needed **Who we are** Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality - come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Must have a valid Driver's License and clean driving record.