Pride Health is hiring a ENTRY Phlebotomist I/CSR to support our client's medical facility in the Plantation FL 33322 location. This is a 4-month assignment with the possibility of a contract-to-hire opportunity, and it's a great way to start working with a top-tier healthcare organization!
Job Title: ENTRY Phlebotomist I/CSR
Location: Plantation FL 33322
Duration: 4 Months+
Pay rate: $17.75 per hour
Schedule: eastern- 6:00am- 3:00pm and every Saturday 6:30am-11:00am.
*The salary is determined by an individual's level of experience, as well as any relevant licenses and certifications they may hold.
#### **About the Role**
We're seeking a **Patient Services Representative I (PSR I)** to join our healthcare team. This entry-level position is ideal for someone who is passionate about providing excellent patient care and eager to grow into a career in **phlebotomy**.
As the first point of contact for patients, you'll play a vital role in creating a welcoming, professional, and compassionate environment. You'll assist patients during check-in, answer questions, maintain the integrity of the waiting area, and support phlebotomy staff as needed. Over time, you'll be trained in phlebotomy to expand your skills and advance your career in healthcare.
---
#### **Key Responsibilities**
* Greet and assist patients upon arrival, ensuring a friendly and supportive experience.
* Manage patient check-ins via kiosk or tablet, addressing any concerns with care and accuracy.
* Maintain a clean, organized, and professional front desk and lobby area.
* Learn and develop phlebotomy skills to assist with specimen collection when needed.
* Once trained, perform specimen collection and processing following established procedures.
* Ensure accuracy and confidentiality in all patient interactions and documentation.
* Support daily operations, adhering to schedules, safety protocols, and quality standards.
* Represent the organization positively to patients, colleagues, and the public.
---
#### **Qualifications**
**Education:**
* High school diploma or equivalent **(required)**
**Experience:**
* 1-2 years of **client-facing customer service experience** (e.g., retail, hospitality, healthcare, etc.) **required**
* **No prior phlebotomy experience necessary** - training provided
* Basic keyboarding/data entry skills required
---
#### **Ideal Candidate**
* Has a strong passion for helping others and delivering excellent service
* Is dependable, punctual, and maintains a professional demeanor
* Eager to learn new skills, especially phlebotomy
* Can multitask and stay calm under pressure
* Has reliable transportation and lives within a **20-25 minute commute** of the worksite
---
#### **Additional Details**
* Reliable transportation is required (public transit or rideshare is not considered reliable).
* Must be punctual and available for scheduled shifts. Excessive absenteeism or tardiness may result in termination.
* This is a **“Front of House”** position with growth opportunities in **phlebotomy**.
* Candidates not interested in learning phlebotomy should not apply.
---
**If you're looking for a meaningful entry point into the healthcare field with training and growth opportunities, we encourage you to apply!**
---
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Interested? Apply today!
#INDPHCAlliedHV
$17.8 hourly 1d ago
Looking for a job?
Let Zippia find it for you.
Night Auditor (11pm - 7:30am Shift) ($16 per hour)
The Dalmar
Night auditor job in Fort Lauderdale, FL
The Wurzak Hotel Group is looking to add a skilled NightAuditor to their team to manage all aspects of hotel guest's accommodation within the Dalmar & Element hotel in downtown Fort Lauderdale, FL. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
General Requirements
Perform all check-in and check-out tasks
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest request cannot be met
Complete the pass-on log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to guests' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Cover other areas of hotel as needed
Other duties as assigned
Education and Experience
Prior experience as a Hotel Front Desk Agent, NightAuditor, Receptionist, or similar role
Experience with hotel reservations software, Lightspeed & EMPOWER GXP
Customer service experience
Excellent communication and organizational skills
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Complimentary employee meals
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.
EEO m/f/d/h
$25k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor at La Quinta Inn by Wyndham Ft. Lauderdale Tamarac East
La Quinta Inn By Wyndham Ft. Lauderdale Tamarac East
Night auditor job in Fort Lauderdale, FL
Job Description
Roshan Hospitality LLC in Fort Lauderdale, FL is looking for a nightauditor to join our 31 person strong team. We are located on 3800 West Commercial Blvd. O
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
Checking in guests
Handling guest requests
Taking reservations
Reviewing billing accuracy
Posting room charges
Updating guest accounts
Reconciling accounts payable and receivable
Keeping track of room availability
Processing check-ins and check-outs
Responding to guest inquiries or complaints
Balancing reports
Help set up breakfast
Coordinating with other hotel workers for necessary end-of-day tasks
We are looking forward to hearing from you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
$25k-32k yearly est. 6d ago
Night Auditor
Graduate Hotels 4.1
Night auditor job in Surfside, FL
Weekend coverage
$250 Bonus after 90 days
Schulte Companies is seeking a dynamic, service-oriented NightAuditor to join our team! Schulte Companies is an organization whose
success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 1 year in Accounting or NightAuditor role Knowledge of PMS High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
$24k-29k yearly est. 3d ago
Night Auditor
Pyramid Coral Gables Management
Night auditor job in Miami, FL
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees. At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today.
Job Summary:
INSERT PROPERTY SPECIFIC INFORMATION (i.e. Resort Marketing Details, Sign-On Bonus, Property Specific Benefits, etc..)
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a NightAuditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
$16.00
-
$19.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$16 hourly Auto-Apply 19d ago
Night Auditor
Dimension Master
Night auditor job in Boca Raton, FL
Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.
Job Responsibilities:
Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
Verify the status of all wake-up call requests and ensure they are properly handled.
Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
Prepare the front office for the ‘A' shift and reset day's business.
Act as a Guest Service representative and manager on duty during the night time hours.
Act as PBX operator during the audit shift.
Attend and actively participate in all front office meetings.
Participate in all training and cross training programs.
Take the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills:
Understand and use math concepts in order to design a financial or economic system.
Work math problems quickly and accurately.
Understand and use computers and related equipment.
Speak and write clearly to report financial information.
Discretion & Independent Judgment:
Acts as a Guest Service representative and manager on duty during the night time hours
Balances all cash receipts and work performed during the audit shift. Makes deposits of cash.
Physical Requirements:
Ability to speak and hear in English.
Close and distance vision.
Frequent sitting with some walking and standing.
Frequently lifts/carries up to 25 lbs.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Additional physical and visual requirements
Lift/carry 6-25 lbs.
Able to work overtime and/or irregular hours
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
Qualifications
Education - HS Diploma or equivalent.
Experience - Previous guest service or front desk hospitality experience preferred.
Licenses/Certifications - None required.
$25k-32k yearly est. 8d ago
Night Auditor
East Miami 3.7
Night auditor job in Miami, FL
Guest Experience Overnight Host
Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.
Ready to join us at EAST Miami?
EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.
Job Overview
This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.
Key Responsibilities
Welcome to the core of what being a Guest Experience Overnight Host is all about!
Here's the quick lowdown on what you'll do day-to-day:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
Runs and reviews daily reports/logs
Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made
Handle all guest complaints and inquiries in a courteous and efficient manner
Requirements
Here's exactly what you need to excel in this role:
The Non-Negotiables (Must-Haves):
Minimum 1-year relevant experience at a comparable quality property
Able to work weekends and holidays
Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English.
The Cherries on Top (Nice-to-Haves):
Used HMS, HotSOS, REX systems in the past
Knowledge of the local area, roadways, and services
Speaks more than one language
We've kept it short and sweet - just the essentials you'll need.
What We're Looking For: The Soul Behind the Skillset
Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
Adaptable Thinkers : You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts : You value open communication and aren't afraid to give or receive feedback to help us all grow together.
Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.
Benefits
For Every Member of Our Family:
Dine at our team Canteen and save on meals!
Enjoy COMPLIMENTARY room nights at all of our hotels b'cause, who doesn't love to travel?
Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
Enjoy discounts at our restaurants and bars.
Speak up & put your own ideas into actions. Think differently!
Discounted transportation passes and parking nearby.
Enjoy an annual paid Fun Leave, a day dedicated of having a blast!
$27k-33k yearly est. Auto-Apply 6d ago
Night Auditor
Bcc Hospitality Services LLC
Night auditor job in Miami, FL
Guest Experience Overnight Host
Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.
With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.
Ready to join us at EAST Miami?
EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.
Job Overview
This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.
Key Responsibilities
Welcome to the core of what being a Guest Experience Overnight Host is all about!
Here's the quick lowdown on what you'll do day-to-day:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions
Runs and reviews daily reports/logs
Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made
Handle all guest complaints and inquiries in a courteous and efficient manner
Requirements
Here's exactly what you need to excel in this role:
The Non-Negotiables (Must-Haves):
Minimum 1-year relevant experience at a comparable quality property
Able to work weekends and holidays
Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English.
The Cherries on Top (Nice-to-Haves):
Used HMS, HotSOS, REX systems in the past
Knowledge of the local area, roadways, and services
Speaks more than one language
We've kept it short and sweet - just the essentials you'll need.
What We're Looking For: The Soul Behind the Skillset
Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
Adaptable Thinkers : You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts : You value open communication and aren't afraid to give or receive feedback to help us all grow together.
Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.
Benefits
For Every Member of Our Family:
Dine at our team Canteen and save on meals!
Enjoy COMPLIMENTARY room nights at all of our hotels b'cause, who doesn't love to travel?
Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
Enjoy discounts at our restaurants and bars.
Speak up & put your own ideas into actions. Think differently!
Discounted transportation passes and parking nearby.
Enjoy an annual paid Fun Leave, a day dedicated of having a blast!
$25k-32k yearly est. Auto-Apply 6d ago
Night Auditor
Gale Hotels
Night auditor job in Miami, FL
Job Title: NightAuditor
Department: Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
The NightAuditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties.
RESPONSIBILITIES:
Understand and operate all functions of front desk activities.
Complete postings of all charges to guest folios.
Reconcile revenues with PMS revenue reports.
Generate and prepare the manager's daily report for the Management Review.
Process guest check-ins: confirm reservations, assign rooms, and issue room keys.
Process hotel room postings invoices, transactions, room charges, refunds, etc.
Maintain all records of room allowances and credits.
Process all check-outs and resolve disputed charges.
Answer all telephone calls promptly and courteously.
Follow established key control and guest security requirements.
Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department.
Coordinate guests' requests with other hotel departments.
Work on special projects as assigned.
Provide information regarding availability and rates for members and guests.
Monitor room status information. Know room locations, types of rooms available, and room rates.
Report unusual occurrences or requests to Security and Management.
Familiar with all safety and emergency procedures and accident prevention policies.
Maintain the cleanliness and neatness of the front desk and lobby areas.
Perform other appropriate tasks assigned by the Overnight Manager.
Process EOD turnover in the PMS system.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Be able to reconcile the following:
Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP
Valet nightly sales reports
Reconcile revenues with PMS revenue reports ( including open folios and house accounts)
Completion of Check Out with Balances Folios to ensure that all balances are at Zero.
Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date.
Attend all hotel-required meetings and trainings.
Perform other duties as requested by management.
QUALIFICATIONS:
Proven experience minimum 2 years as a NightAuditor or in a similar role, preferably in the hospitality industry.
Experience with accounting and facilities management software.
Proficiency in Microsoft Office.
Advanced math and bookkeeping skills
Excellent verbal communication and customer service skills.
Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for up to (8) hours without assistance.
Always maintain a warm and friendly demeanor.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
EDUCATION:
High School degree, GED or Equivalent.
Bachelor s degree in hospitality and tourism (preferred)
LANGUAGE SKILLS:
Excellent verbal communication skills in English and Spanish (preferred).
REASONING ABILITY:
Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergencies.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Standing for prolonged periods.
Able to lift/carry up to 50 pounds, etc.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
The position is an at-will position and subject to termination with or without cause or notice.
$25k-32k yearly est. 60d+ ago
Night Auditor (Mission Control Crew) Miami, Fla
Yotel
Night auditor job in Miami, FL
* . The Mission Control Agent (NightAuditor)- Night Audit is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, audit and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Major Duties & Responsibilities:
Assures that Mission Control desk is covered and always maintained.
Reviews arrivals and departures for guest preferences to ensure customer satisfaction.
Checks guests in and out of hotel and provides other assistance if needed.
Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.
Responds and acts promptly on guest's complaints, service or security problems. Resolves all guest issues resulting in win-win outcomes.
Reviews logbook for any actions or messages passed on by previous shift.
Performs switchboard responsibilities ensuring that all calls are answered and all wake up calls are delivered in a timely fashion according to Hotel standards.
Ensures proper backup is attached to the corresponding folios.
Monitors and ensures that security officers perform responsibilities as required.
Ensures that all guest charges are posted accurately to the guest folios.
Runs and verifies pre-audit steps to ensure final update accuracy.
Reviews the room rate variance report and checks for obvious or questionable rates. Investigates questions and corrects if errors found.
Balances all credit card and direct bill payments before transferring to city ledger. Prints out statements of all bills transferred to city ledger.
Ensures all interfaces are operational.
Generates direct billing statements.
Packages all night audit backup material for review by the hotel accountant.
Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail.
Monitors present day availability and house count and take appropriate action as needed.
Resolves any staff shortages that arise on shift.
Assists in Fire Safety and Emergency Preparedness Program as required. Familiar with crisis manual and be able to put into action as needed.
Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping.
Prepares daily hotel communication (YO Daily) with information including VIP arrivals, hotel occupancy, Human Resources, Sales, and Food & Beverage information. Emails Yo Daily to all Crew Member distribution group by 7 a.m.
Maintains and accounts for assigned cash bank and front office cash record. Prepares a bank count sheet for Manager.
Performs miscellaneous duties as required.
Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends.
$25k-32k yearly est. 60d+ ago
Night Audit
Boutique Hospitality Management
Night auditor job in Miami, FL
The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today! With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors.
Job Description
NightAuditors and desk agents are responsible for greeting and registering the guest,providing outstanding guest service during their stay, and settling the guest'saccount upon completion of their stay. However, the realm of responsibilitieswill extend beyond that of atypical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast pacedenvironment with new challenges daily.
Primaryresponsibilities include:
Registeringguests, making and modifying reservations, hotel operator, and concierge duties.candidate must possess a positive and upbeat personality with a desire todeliver outstanding customer service to our guests. Also must have the abilityto multi-task, be detail-oriented, and be able to problem solve in order toeffectively deal with internal and external customers as well as closing thenights operations /night audits procedures.
Duties
Must have a flexible schedule, Friday and Saturday night audit shifts are mandatory
•beresponsible for accurate check-in and checkout of all hotel guests
•collectpayments and post in the system
•utilizeproper telephone etiquette when answering phones
•utilizeproper telephone etiquette when answering phones, amenities and surrounding areato guest inquiries
•willattend department meetings as necessary
•performshift audit at completion of shift *NightAuditor Only
•performcashiering duties utilizing MSI for hotel store purchases
•followsafety and security procedures
•communicateas necessary with other Departments
•understandsand apply emergency procedures
Qualifications
Qualifications
· Considerable knowledge of computer systems for registration,reservations and back up systems.
· Above average mathematical comprehension to understand and interpretnumbers as they apply to operations in hotels.
· Ability to read, write, speak and understand the English language tocommunicate with guests and employees.
· Thorough organization and supervisory skills proficient inaccomplishing the task.
· Ability to develop subordinates to enhance advancement in the hotel andcompany.
· Ability to analyze complex statistical data and make judgmentsaccordingly.
· Ability to effectively deal with internal and external customers, someof whom will require high levels of patience, tact and diplomacy to defuseanger, collect accurate information and resolve conflicts.
Additional Information
Additional information
Pay rate for this Job is based on experience.
Personal Days
Health Care Insurance
Additional Insurance
401K
All your information will be kept confidential according to EEO guidelines
$25k-32k yearly est. 14h ago
Night Auditor
Red Roof Plus Miami Airport
Night auditor job in Miami, FL
←Back to all jobs at Red Roof Plus Miami Airport NightAuditor
Introduction:
We are seeking a reliable and detail-oriented NightAuditor to join our team at our hotel. The NightAuditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a nightauditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$25k-32k yearly est. 60d+ ago
Night Auditor
Kolter Hospitality Group
Night auditor job in West Palm Beach, FL
Overview: A Kolter Hospitality NightAuditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.
_________________________________________________________________________
Performance Expectations:
Reconcile and balance front desk transactions.
Reconcile and balance food and beverage transactions from micros reports.
Post room and tax to guest account.
Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
Check guests in/out as necessary.
Communicate with other departments and shifts to coordinate and follow up on all guest room information.
Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
Report any items in need of repair.
Follow all safety procedures while working.
Behavioral Expectations:
Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company.
Passionately provide personalized guest service.
Qualifications
General Requirements:
Able to work most weekends and holidays.
Report to work on time and in proper uniform.
Knowledge and/or ability to operate a computer.
Knowledge of basic accounting functions.
Experience: None. Customer service experience preferred.
Education: None.
Physical Requirements:
Ability to stand/walk for up to 8 hours.
Occasional lifting, pushing, and pulling.
Kolter Hospitality is proud to be an Equal Opportunity Employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.
$25k-32k yearly est. 5d ago
Night Audit
Meyer Jabara Hotels 4.1
Night auditor job in Fort Lauderdale, FL
Night Audit
The NightAuditor is responsible for the prompt and efficient balancing of the day's transactions of the entire hotel, as well as for safeguarding both the hotel's guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guest needs during their stay. The NightAuditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for insuring that all standard operating procedures pertinent to the Front Office are followed. Experience & Education: • 1 to 2 years of experience in a hotel or a related field preferred • High School diploma or equivalent required • College course work in related field helpful • Previous customer service experience strongly preferred. • Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio. • Ability to work with Microsoft Office products and various other software programs. • Valid driver's license required. Requirements: Work Environment - Ability to work: • Under variable temperature conditions • Under variable noise levels • Indoors • Around dust and or mite hazards • Long hours sometimes required. Physical Requirements: • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects • Ability to work under variable temperatures and noise levels • Near Vision - The ability to see details at close range • Ability to bend, stretch, twist or reach with your body and arms • Must be able to stand and/or walk for lengthy periods of time Mental Requirements: • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English • Must be able to evaluate and select among alternative courses of action quickly and accurately • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions • Multi-Lingual skills helpful Essential Duties & Functions: • Approach all encounters with guests and employees in a friendly, service oriented manner • Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel • Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working • Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations • Positively interact with hotel guests • Check guests in and out of the hotel • Confirm payment method at check in and obtain full payment at check out • Log all requests and confirm completion • Direct guests to daily functions within the hotel • Review PMS inventory and house count for availability and rates • Book reservations for day of arrival or future stays • Balance and prepare individual paperwork for closing shift • Balance bank daily (which includes counting bank before beginning a shift and after shift closes) • Maintain and market special guest programs • Handle incoming/outgoing calls • Take and deliver messages • Be familiar with guest privacy • Provide information about hotel • Know emergency procedures • Know VIP procedures • Run copies and charge guests as needed • Send faxes and charge as needed • Run daily arrival report and annotate guest reservation/inform team of special requests • Review changes in Policy and Procedure • Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt • Stock and clean work space for next shift • Distribute billing reports to hotel outlets • Prepare key check inventory • Block bus tours and notify Housekeeping • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention • Balance number of rooms and revenue • Prepare necessary reports • Balance Guest Services and Food and Beverage cashiers' work • Balance credit cards • Make credit card deposits Non-Essential Duties: - Other duties as assigned.
$25k-30k yearly est. 16d ago
Night Audit
Salt Hotels
Night auditor job in Miami Beach, FL
Job Title: Front Office NightAuditor
Job Type: Part-Time
About Us:
Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family.
”With us, it's personal”.
At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture.
What you will do:
Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience.
Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process.
Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively.
Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously.
Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols.
Night Audit: Reconcile the day's transactions, ensuring all financial records are accurate; includes verifying payments, auditing guest folios, generating daily reports, and preparing for the next day's operations.
Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences.
Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities.
Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems.
Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses.
What you will need:
Previous experience in a front office or guest service role, preferably within the hospitality industry.
Excellent communication and interpersonal skills with a friendly and approachable demeanor.
Strong organizational skills, solution-oriented mindset, and a keen attention to detail.
Proficiency in using various software platforms.
Flexibility to work varied shifts, including weekends and holidays.
A genuine passion for hospitality and a commitment to delivering exceptional guest experiences.
Hotel Experience Required
$25k-32k yearly est. Auto-Apply 18d ago
Night Auditor
Joella's Ip, LLC
Night auditor job in Surfside, FL
Weekend coverage
$250 Bonus after 90 days
Schulte Companies is seeking a dynamic, service-oriented NightAuditor to join our team! Schulte Companies is an organization whose
success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 1 year in Accounting or NightAuditor role Knowledge of PMS High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
$25k-32k yearly est. 3d ago
Night Auditor | Tideline Ocean Resort + Spa | Palm Beach, FL
PM New 2.8
Night auditor job in Palm Beach, FL
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The NightAuditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
· Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
· Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$27k-34k yearly est. 60d+ ago
Part-time Night Auditor (part-time) - $20/hr
Deerfield 21 Corp
Night auditor job in Deerfield Beach, FL
Part-time Description
If you are looking for a position that requires a combination of customer service and accounting knowledge, then the NightAuditor role at The Wyndham Deerfield Beach Resort may be the perfect fit for you! As a NightAuditor, you will be responsible for ensuring that guests have a smooth check-in and check-out experience, as well as providing financial reports and maintaining accuracy in the hotel's financial records. You will also be responsible for verifying daily income and expenses, and resolving any discrepancies that arise. In addition, you will be providing excellent customer service to ensure that guests have a pleasant stay. This is a great opportunity to gain experience in the hospitality industry while also developing your accounting and customer service skills.
Requirements
Job Responsibilities
• Welcome guests to the hotel and check them in and out
• Make sure guest records are accurate and up to date
• Balance accounts and keep track of all charges and payments
• Process payments for guests and enter data into the system
• Monitor and maintain the security of the hotel premises
• Respond to all guest inquiries and complaints in a professional manner
• Perform nightly audit of the hotel accounts
• Reconcile the daily room rates and occupancy
• Generate financial reports for the hotel
• Maintain the cleanliness of the front desk area
• Assist other staff members with tasks as needed
• Follow all safety and security procedures
Job Requirements
• Ability to work night shifts and holidays
• Excellent communication and customer service skills
• Knowledge of accounting principles and software
• Ability to maintain organized records
• Problem-solving and decision-making skills
• Knowledge of hotel operations
• Ability to work independently
• Ability to manage multiple tasks
• Strong organizational skills
• Ability to handle high-pressure situations
• Knowledge of safety and security procedures
• Ability to work in a fast-paced environment
• Computer literacy, including proficiency in MS Office and hotel management software
$25k-32k yearly est. 6d ago
NIGHT AUDITOR
Grandbeachhotel
Night auditor job in Bay Harbor Islands, FL
PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room.
JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures.
REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager.
KEY-
RELATIONSHIPS:
Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff.
External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels.
STANDARD
SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
QUALIFICATIONS:
Essential:
1) High school graduate.
2) Ability to compute accurate mathematical calculations.
3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.
4) Ability to provide legible communication and directions.
Desirable:
1) Some college or training in hospitality industry.
2) Previous experience as a Front Office Receptionist.
3) Previous cashiering experience.
4) Knowledge of computers.
5) Fluency in a foreign language, preferably Spanish, French or Japanese.
6) Previous auditing or statistician experience.
SKILLS:
Essential:
1) Ability to input and access data in computer.
2) Ability to understand guest inquiries and provide responses.
3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.
4) Ability to focus on guests' needs, remaining calm and courteous.
5) Ability to think clearly, quickly and make concise decisions.
6) Ability to prioritize, organize and follow up.
7) Ability to work well under pressure of any arrivals/departures within any given period of time.
8) Ability to focus attention on details.
9) Ability to maintain confidentiality of all guests and hotel information.
10) Ability to ensure security of guest room access.
11) Ability to remain stationary at assigned post for extended periods of time.
12) Ability to work cohesively with other departments and co-workers as part of a team.
Desirable:
1) Previous guest relations training.
ESSENTIAL JOB FUNCTIONS:
1) Maintain complete knowledge at all times of:
a) All hotel features/services, hours of operation.
b) All room types, numbers, layout, decor, appointments and location.
c) All room rates, special packages and promotions.
d) Daily house count and expected arrivals/departures.
e) Room availability status for any given day.
f) Scheduled daily group activities.
2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
4) Meet with supervisor to review daily assignments and priorities.
5) Meet with departing Front Office Receptionist(s) to review business status and follow up items.
6) Access all functions of the computer system according to established procedures and standards.
7) Set up workstation with necessary supplies; maintain cleanliness throughout shift.
8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available.
9) Promote positive guest relations to all individuals approaching the Front Desk.
10) Accommodate all requests for information in a congenial manner.
11) Process all guest check-ins according to established hotel requirements:
a) Confirm reservation in system and review all noted information.
b) For guests without a reservation, sell a room type agreed upon.
c) Register guest in computer and make appropriate notes on the registration card.
d) Verify registration card information with guest.
e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
f) Assign guest room.
g) Advise guest of any messages, mail, faxes, etc. received for them.
h) Inform guest of room safe and mini-bar key and room key procedures.
i) Issue parking passes/validate valet parking tickets and enter information in computer.
j) Communicate services and amenities included in packages to guests on packages.
k) Obtain proper identification for tax-exempt guests and attach form to registration card.
l) Obtain guest signature for designated paperwork.
m) Obtain Bell Person to escort guests and transport their luggage to the room.
12) Maintain guest history files on all guests.
13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
14) Set up accurate accounts for each guest checking in according to their requirements, i.e.
sharewiths, separate room/tax/incidentals, comps.
15) File registration cards and vouchers in bucket by room number.
16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
17) Accommodate room changes expediently.
18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction.
20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals.
21) Accept and record wake-up call requests; delivery to PBX.
22) Issue safe deposit boxes to guests and ensure security of keys.
23) Distribute all guest and department mail.
24) Monitor, send and distribute guest faxes.
25) Document and confirm reservations and cancellations.
26) Block rooms in the computer and follow through on designated requirements.
27) Pre-register designated guests and prepare key packets.
28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery.
29) Generate, print and distribute daily and weekly reports.
30) Resolve discrepancies on the room status report with Housekeeping.
31) Match the bucket check to in-house guest ledger report; report discrepancies to manager.
32) Process all checkouts according to established hotel requirements.
a) Resolve any late charges.
b) Present folio to guest and resolve any disputed charges.
c) Settle guest accounts following Accounting procedures.
d) Retrieve guest room key from guest.
e) Request guest comments on their stay.
33) Process express checkouts throughout the shift.
34) Handle requests for late checkouts according to established hotel procedures.
35) Conduct group check-ins/outs according to established hotel procedures.
36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
37) Adhere to all cashiering procedures:
a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
b. Make change for guest.
c. Cash guests' personal checks/travelers checks.
d. Post charges.
e. Settle room accounts.
f. Run closing reports.
g. Count bank at end of shift.
h. Complete designated cashier reports.
i. Balance receipts.
j. Drop receipts.
k. Secure bank.
41) Legibly document pertinent information in the logbook.
42) Run audit reports.
43) Compile Flash report, Revenue and Spread Sheets.
44) Perform computer maintenance procedures for Encore and Micros systems.
45) Successfully complete the training/certification process for this position.
SECONDARY JOB FUNCTIONS:
1) Assist PBX with switchboard duties.
2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process,
record and follow up any details relative to such.
3) Provide Concierge service when no Concierge is available.
4) Assist in other Front Office areas as assigned.
5) Provide guest room tours.
6) Legibly document maintenance needs on work orders and submit to Engineering.
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
$25k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor | Tideline Ocean Resort + Spa | Palm Beach, FL
PM New 2.8
Night auditor job in Palm Beach, FL
About PM Hotel Group
PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence.
About Tideline Palm Beach Ocean Resort & Spa
The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm.
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The NightAuditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
· Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
· Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
The average night auditor in Weston, FL earns between $23,000 and $35,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.