Night auditor jobs in Wichita Falls, TX - 851 jobs

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision. Compensation: $15 - $17 Key Responsibilities: Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and transactions, including room charges, cash, debit, or credit. Ensure the common area and lobby are clean and presentable. Run daily reports, such as arrivals, departures, and special requests, checking for accuracy. Maintain front desk supplies and equipment. Coordinate with housekeeping and maintenance to track room readiness. Answer guest calls and provide information about the property and local attractions. Perform administrative duties, including filing and updating records. Safeguard guest information and handle confidential records with integrity. Other duties as assigned. Requirements: 1 year of experience in hospitality and front desk roles. Strong written and verbal communication skills. Proficiency in Windows operating systems, spreadsheets, and word processing. Ability to solve problems and make decisions quickly. High school diploma or equivalent. Ability to work independently and handle stressful situations. Physical Demands: Regularly required to walk, stand, and use hands to complete tasks. Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. Maintain Front Office computer system operation according to Mid-Continent Hospitality. Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am. Handle and follow through on all guest request daily from 11:00 pm and 7:00 am. Follow safety and emergency procedures according to Mid-Continent Hospitality standards. Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards. Be familiar with all Mid-Continent Hospitality policies and house rules. Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills. Maintain radio contact with Security/other employees during entire shift. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by Front Office Manager or any other member of management. Requirements Activities: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Skills Needed: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work in a self-managed environment. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure.

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

←Back to all jobs at TownePlace Suites Austin Round Rock Night Audit TownePlace Suites Austin Round Rock is an EEO Employer - M/F/Disability/Protected Veteran Status Night Auditor REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager ABOUT TOWNEPLACE SUITES ROUND ROCK The TownePlace Suites Round Rock, managed by Vista Host Management & Development Company, offers all-suite accommodations for extended stays, conveniently located near major businesses and shopping areas in Round Rock, Texas. With a complimentary breakfast, outdoor pool, and fitness center, the hotel is ideal for business and leisure travelers looking for a comfortable stay. POSITION SUMMARY The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations. WHO IS THIS POSITION FOR? The Night Auditor role is best suited for someone who: • Enjoys working independently during night hours and has strong problem-solving skills. • Has a high level of attention to detail, especially when handling financial transactions and accounting tasks. • Is capable of providing excellent customer service while managing various front desk duties. • Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight. WHY JOIN OUR TEAM? • Competitive hourly pay with opportunities for performance-based incentives. • Vacation / Sick / Bereavement / Holiday Pay. • Health/Vision/Dental Insurance. • 401k. • Life / STD Insurance. • Employee Discounts (Brand Hotels & Company Hotels). • Free, Third-Party Employee Assistance Program (personal and professional). • Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES • Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals. • Perform quality assurance (QA) requirements for the front desk department. • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations. • Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel. • Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift. • Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts. • Conduct the property management night audit system, closing the current business day and opening the new day. • Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction. • Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs. • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area. • Perform other duties as assigned by management to support overnight operations. POSITION REQUIREMENTS • Must be able to communicate effectively in English, both written and verbally. • Must be able to stand for extended periods. • Must be able to lift up to 20 lbs. • Strong attention to detail and the ability to manage financial transactions accurately. • Willingness to work night shifts, including weekends and holidays. Please visit our careers page to see more job opportunities.

Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity We're hiring a Quality Auditor to join our Team. In this position you will perform product and process audits, assist in corrective actions and update documents within the Quality Management System (QMS) to ensure customer satisfaction. This is your chance to grow with a family-owned company that values safety, teamwork, and career development. Why ORBIS? At ORBIS, we prioritize our employees' well-being and satisfaction. After 30 days of employment, you'll be eligible for a comprehensive benefits package that includes * Medical, Dental and Vision Insurance * 401K with Company Match * Annual Incentive Plan * And much more! We also provide a safe work environment and a family-friendly work schedule, ensuring a healthy work-life balance. Key Duties and Responsibilities: * Support plant personnel on daily quality concerns and issue and communicate quality alerts, as needed. * Audit compliance with existing procedures and requirements, including paperwork at the press and process variances. * Perform raw material testing, prepare trend analysis to evaluate vendors and update receiving inspection instruction per vendor. * Audit finished good and report findings to production and quality personnel. * Support correlation studies and conduct in-house calibration and schedule outsourcing calibration services. * Support the QMS by updating documentation and aid in writing procedures and work instructions. * Work in a safe and efficient manner using all personal protective, safety equipment and devices that are required. * Knowledge of Microsoft Office and other computer programs * Willing to work alternate shifts as needed and be familiar with all job tasks in the department * Strong attention to detail Work Experience: * 1-3 years of quality experience Shift Hours and Schedule: * 6:00am to 6:00pm OR 6:00pm to 6:00am * 2/2/3 Schedule Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Required Skills and Requisites: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Responsibilities and Duties: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and make reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors' role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels. RESPONSIBILITIES: Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. Process invoices, post checks to vendors and distribute employee checks. Respond to guest complaints, requests, and emergencies. Reconcile all accounts in a timely manner. Verify that all EOD work has been performed by other departments. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed. Answer phones and place reservations. REQUIREENTS: High school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills. KNOWLEDGE, SKILLS AND ABILITIES: Must be able to read, write and speak English. Ability to communicate effectively with others both verbally and in writing. Provide excellent customer service and maintain a professional demeanor.

Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues. Prepares various audit worksheets as well as the Daily Flash Reports. Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives. Logs guest complaints into the Front Desk Communication or Log Book. Register guests into the hotel and checks guests out of the hotel. Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts. Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Handles confidential information, including guest records, with a high degree of integrity. Makes daily deposits (as applicable). Verifies room charges and rates; verifies register has appropriate starting cash. Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. Submits reports to the corporate office as appropriate. Monitors room availability. Blocks rooms and handles guest requests. Performs and documents security walks on a regular basis. Has a thorough knowledge of emergency procedures and the implementation of procedures. Prepares continental breakfast on time; replenishes breakfast items as needed. Performs duties of a Guest Service Agent, including laundry functions as directed. May be required to make management decisions in the managers absence. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management

Job DescriptionBenefits: 401(k) Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position. Responsibilities: Closing reports at the end of each night Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty. Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy. Checking in guests, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. Qualifications: Strong computer skills. Exceptional communication skills. Demonstrated excellence in guest service. Ability to multitask with limited supervision Ability to work in a fast-paced environment. Benefits/Perks: Medical, Dental, and Vision insurance options Paid time off and 401(k) for full-time employees All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels Opportunities for bonuses $250 referral bonus ($250 for you and $250 for a referred associate) DailyPay: access to your already earned wages before payday

←Back to all jobs at Odessa Marriott Hotel and Conference Center Night Auditor Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day processes/ Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures Maintain Front Office computer system operation according Fulfill all Front Office functions Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures Maintain proper record keeping (i.e. log books etc.) Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Run morning reports Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off 401k Retirement Plan Employee assistance program Please visit our careers page to see more job opportunities.

Job DescriptionDescription: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. Maintain Front Office computer system operation according to Mid-Continent Hospitality. Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am. Handle and follow through on all guest request daily from 11:00 pm and 7:00 am. Follow safety and emergency procedures according to Mid-Continent Hospitality standards. Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards. Be familiar with all Mid-Continent Hospitality policies and house rules. Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills. Maintain radio contact with Security/other employees during entire shift. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by Front Office Manager or any other member of management. Requirements: Activities: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Skills Needed: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work in a self-managed environment. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure.

As the Night Auditor balances rooms, restaurant and bar work daily. Posting, balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Will require weekends and holidays as needed. ESSENTIAL JOB FUNCTIONS: Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

As Night Auditor, you are responsible maintaining overall hotel operations and reconciliation/posting of all revenues from the previous day. Responsible for check-in, check-out, kiosk operations, market sales and all other guest interactions. You will strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Reconcile and complete all daily Front Desk Agents' work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings to the GM. Run all night audit functions consistent with closing out all daily transactions and preparing for the following day's operations. Provide next day reports for the front office, housekeeping, sales, and GM as requested. Promote the brand loyalty program and provide recognition and benefits to all present members. Assure hotel is clean and in perfect condition and working order for the next day. Act as the first point of contact for any overnight guest issues. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Process all retail transactions for the guests. Post miscellaneous charges as requested. Maintain appropriate market inventory levels, restocking when necessary. Prepare orders as needed. Assure overall cleanliness of the front office area, lobby, and surrounding areas. Begin breakfast preparations based on the menu for the day. May assist with laundry during downtime. Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention. Maintain a professional image at all times through action, appearance, and dress. Follow Company policies and procedures. Other duties as assigned by supervisor or management. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to read and write to facilitate the communication process. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Ability to access and accurately input information using a moderately complex computer system. Create sense of urgency in matters that will impact the success of the business. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Ability to observe and detect signs of emergency situations. Able to work in fast paced environment. Able to prioritize, organize, and manage multiple tasks. GENERAL NOTES Night Auditors will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. Consistent attendance in accordance with the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role. If the Night Auditor is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

The Front Desk Associate serves as the first point of contact for guests, clients, and visitors. This role is responsible for welcoming individuals, managing inquiries, and ensuring smooth front office operations. The ideal candidate is organized, friendly, and able to multitask in a fast-paced environment. Key Responsibilities: Greet visitors warmly and provide a positive first impression. Answer phone calls, emails, and messages; direct inquiries to the appropriate departments. Check in and check out guests, clients, or patients (depending on industry). Maintain the front desk area in a clean, organized, and professional condition. Schedule appointments, manage calendars, and coordinate meetings. Verify identification, process registrations, and handle paperwork as required. Assist with administrative tasks such as filing, data entry, photocopying, and scanning. Handle payments, invoices, or receipts when applicable. Address customer concerns or requests promptly and professionally. Monitor visitor access, maintain security protocols, and manage logbooks or badges. Collaborate with other departments to ensure smooth workflow and communication. Qualifications: High school diploma or equivalent required. Prior front desk, receptionist, or customer service experience preferred. Strong communication, interpersonal, and customer service skills. Proficiency in computer applications (Microsoft Office, scheduling software, etc.). Ability to stay organized and handle multiple tasks at once. Professional appearance and positive attitude. Strong problem-solving abilities and attention to detail. Key Skills: Customer service Communication (verbal and written) Multitasking Time management Basic office administration Conflict resolution Computer literacy Work Environment: Fast-paced, customer-facing role Requires long periods of sitting or standing May involve handling confidential information Often includes shift work, evenings, weekends, or holidays depending on business needs Preferred qualifications: Legally authorized to work in the United States 18 years or older

At Hyatt Place Fort Worth, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports to finance and housekeeping. Check- in/check-out hotel guests courteously and efficiently process all payments according to hotel requirements. Provide information and assistance to guests and visitors. Principle Responsibilities and Duties Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve gust complaints, ensuring gust satisfaction. Maintain complete knowledge of: All hotel features/services, hours of operation All room types, numbers, layout, and location All room rates, special packages, and hotel/casino promotions Daily house count and expected arrivals/departures Room availability status for any given day. Scheduled daily group activities Monitor and maintain cleanliness, sanitation and organization of assigned worked areas. Pick up, count and maintain bank. Secure bank at all times Read the log book, emails, daily and record or respond to pertinent information in the log book. Process payments to all guest accounts. Process adjustments, rebates, paid outs, and credits as required. Operate Property Management System (PMS) - LMS and maintain security of system. Verifies that all tickets are closed against folios and logs any open tickets in the point of sales (POS) Micros system. Run the audit for comp accounting for entire property. Audits rooms cashier's work and correct discrepancies. Audits all miscellaneous (incidental charges/postings/tickets) from the outlets. Verifies package postings on package folios. Run Room & Tax verifying that all rooms rates posted. Verify cashier's report to drop log and paperwork. Records room statistics with reports in LMS Close PMS after all work is balanced. Run end of day program and close day. Check that interfaces are up and running. Run daily flash reports and distribute accordingly. Run morning reports and backup reports and distribute accordingly. Sign out and brief the next shift. Review night audit checklist and verify that all work has been completed. Qualifications General Job Responsibilities and Duties To perform the job successfully, an individual should demonstrate the following Silverton Values : Character - Always do the right thing and treat everyone with dignity and respect. Care - Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community. Excellence - Challenge acceptable and be exceptional. Collaboration - Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents. Courage - Champion today for a better tomorrow. Skills, Education & Other Requirements High School graduate or equivalent vocational training certificate. Fluency in English both verbal and non-verbal. 1-2 years GSR Front Desk Agent experience. Compute basic arithmetic. Required Work Cards Identification that establishes identity Identification that establishes the right to work in the United States TAM Card Machinery, Work Equipment, Programs, Software, Hardware Used A/S 400 Property Management System - LMS Microsoft Excel/Word Lotus Notes GNAV - Room Res call center control Superplaymate Hotsos Micros Physical Requirements of Job Rarely - the activity is performed from 1% - 25% of the duration of the shift. Occasionally - the activity is performed from 26% - 50% of the duration of the shift. Frequently - the activity is performed from 51% - 75% of the duration of the shift. Continuously - the activity is performed from 76% - 100% of the duration of the shift. Not Applicable (N/A) - this activity is not performed during the performance of this job. Hyatt Place complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.

Essential Functions Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times Greet guests, check in and out, pre-assign and assign rooms to guests, compute bills, collect payments, and make accurate changes Be knowledgeable about property events and promotions, answer inquiries pertaining to hotel services, shopping, dining and travel directions Remain highly visible and readily available for guests at all times Operate a multi-line PBX system in an efficient and timely manner, maintaining professional telephone etiquette Make and confirm room reservations, ensuring security of guest information within the system Take thorough and professional messages for guests, schedule wake up calls, dry cleaning service, post to guest folio and deliver to guest room Make courtesy calls to guest to ensure room satisfaction, resolving, logging and communicating guest complaints Provide solutions to problems for guests, team members and management. Use empowerment to exceed team member and guest expectations Maintain an operating bank, render bills and issue change; follow and maintain proper credit procedures for Ameristar guests Maintain comps and direct mail coupons and ensure billing profiles are accurate Complete shift checklist and submit to designated supervisor Maintain updated room availability and guest accounts, manually or by computer Communicate with Housekeeping about VIP arrivals and expediting vacant clean rooms Be willing to train and mentor new team members Complete hotel work orders and inform pertinent team members of the issue via written and verbal communication Work effectively with peers, staff members, and regulatory agency personnel, adjusting work priorities as necessary Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Other Duties and Responsibilities Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc. Practice safety standards at all times. Verbally reports all safety issues to hotel maintenance immediately and issue work order through the electronic work order system. Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment Take responsibility for keeping a safe work area. This is done by knowing where to get information, knowing how to read product labels and Material Safety Data Sheets (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS. Report equipment malfunctions promptly to the supervisor and maintenance order system Provide assistance to other team members to contribute to the smooth operation of the department and the hotel Maintain security of equipment, keys and supplies issued each day. Promote excellent guest service by practicing a courteous, tactful and patient manner with other team members, management, guests, vendors and other members of the general public. Always practice the 5/10 rule: When passing guests or associates within a 10 foot radius make eye contact When passing guests or associates within a 5 foot radius, acknowledge, and verbally greet such as “Good Morning, Afternoon, Evening” Understand and comply with established appearance standards, professional behavior, the attendance policy and the Eye, Hi, Goodbye program Immediately report any suspicious activities by guest or others Perform other related duties as may be assigned by reporting senior Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members Ability to maintain a calm demeanor during stressful situations Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members Ability to operate various types of equipment used in your department, for example computer skills (), copier/scanner/printer/fax machine, PBX station/multi-line telephone console, and key encoder machine Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member may occasionally be required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member will be regularly required to stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 35 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting. At a minimum, the selected candidate will be required to pass a drugs screening test. Qualifications Minimum Qualifications High school diploma or GED preferred Strong customer service talents Skill and ability to perform data entry and work with personal computers and various programs (e.g. database, Microsoft Office, LMS, Bally), cleaning equipment and sanitation systems Ability to stand for a minimum eight-hour shift Pass a background check and drug-screening test Excellent communication skills and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: · Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assists the Crafter in preparing cake decorations and packaging supplies as needed. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record. Core Values and Competencies: · Servant's Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. · Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. · Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities:· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. · Enjoys interacting with diverse people and excels at providing a superior guest experience. · Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. · Is diligent, organized and self-motivated. · Has the ability to understand and carry out oral and written instructions and request clarification when needed.· Is comfortable with new technology and has the ability to operate a point-of-sale system. · Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. · Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements:· Applicants must be 16 years of age or older. Oklahoma Food Handlers Certification · While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.