The NightAuditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience, such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager.
Compensation:
$22 hourly
Responsibilities:
Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values
Perform calculations of all departments' daily work
Complete daily reports - balanced to zero
May assist in the analysis and interpretation of accounting records for use by management
Follow all audit procedures as specified by the brand
Act as night manager in the absence of the manager on duty; (ability to work unsupervised)
Perform all duties as described on the Guest Service Associate job description
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
Qualifications:
Great communications. and excellent customer service skills are required
Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
Requires a flexible schedule that allows for overnight shift hours
Diploma or equivalent from high school is required; some college is desired
Must be computer proficient; experience with accounting or reservation software is a bonus
About Company
Hotel Anna & Bel, a MICHELIN Key thoughtfully restored 18th-century escape in the heart of Fishtown - home to Bastia, voted Best New Restaurant in Philadelphia by Philly Mag, and Caletta, two distinctive culinary experiences rooted in coastal Mediterranean flavors and creative hospitality. We believe in storytelling through design, food, and connection.
$22 hourly 3d ago
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Night Auditor Host (Part TIme)
Sandy Cove Ministries
Night auditor job in North East, MD
For nearly 80 years, Sandy Cove Ministries has been a place where millions of people have connected with God and each other.
We offer year-round signature programs designed to uplift and strengthen individuals and families, including summer vacation packages and a day camp for kids. We also contract with ministries and organizations, helping them create their own impactful retreats and events on our property.
All of this happens at our breathtaking location on the headwaters of the Chesapeake Bay in North East, Maryland. With 150 guest rooms in our lodge and 220 beautiful acres, we offer guests authentic hospitality and the rest and renewal they crave.
Sandy Cove Ministries is seeking a full time NightAuditor to join our team. Primary responsibilities for this position include processing and verifying financial transactions, providing excellent customer service and support, and ensuring safety of guest, and completing overnight audit procedures.
Role Qualifications:
Personal relationship with Jesus Christ
High school diploma
Customer service experience (At least 1 year)
Basic mathematical skills
Working knowledge of Office 360
Essential Job Functions/Responsibilities:
Complete daily tasks on the “Audit Responsibilities Checklist” which include balancing all cash, credit card, check, and gift certificates payments, processing “end of day” reports, and ensure accuracy/completeness of inventory.
Provide overnight customer service to guests and fulfill guests' requests
Address guest concerns and ensure their safety and security
Utilize a property management system to verify and reconcile check in/check outs and payments
Prepare/verify guest packets and key cards for use and distribution
Prepare for morning activities including check outs, coffee for guest, etc.
Perform all other reasonable duties as assigned
Essential skills and experience:
Excellent communication skills
Willingness to help others
Must have working knowledge of Microsoft 360
Ability to learn and work in multiple systems
Ability to work in a fast-paced environment and under pressure
Strong proofreading skills
Reporting to this position: None
Physical demands of work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee will be required to stand for long periods of time, sit, walk, stay up during late night/early morning hours, bend, and lift up to 25lbs.
Work environment: While performing the duties of this job, the environment will have minimal noise.
Compensation: Minimum: $15.00/hr. | Maximum $18.00/hr. Pay Grade 11
Part-Time Employee Benefits: 401(k) with employer match, service awards, meal privileges, discount in The Nook
Salary Description $15-$18/hr
$15-18 hourly 60d+ ago
Weekend Night Auditor
Pyramid Philadelphia Downtown Management
Night auditor job in Philadelphia, PA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to Cambria Hotel Philadelphia Downtown Center City, a distinguished property within the Pyramid Global Hospitality portfolio. Situated in the heart of Philadelphia's vibrant Center City, this modern hotel offers 223 stylish guest rooms and 2,200 sq. ft. of versatile meeting space, making it an ideal setting for business gatherings, special events, and exceptional hospitality experiences. At Cambria Hotel Philadelphia Downtown Center City, team members have the chance to be part of a dynamic hospitality environment where creativity, dedication, and excellence are valued. If you're passionate about delivering outstanding service and eager to grow your career in a supportive, people-first culture, discover the exciting opportunities waiting for you at Cambria Hotel Philadelphia Downtown Center City.
What you will have an opportunity to do:
We are looking for a highly motivated individual to join our Front Desk team as a part-time weekend NightAuditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.
If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren't quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, Print and distribute daily and weekly reports
Ensure the Night Audit procedures are followed with great attention to detail
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation:
$18.00
-
$18.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$18 hourly Auto-Apply 8d ago
Night Auditor
Mamardi Recruiting
Night auditor job in Philadelphia, PA
Visit Philadelphia is hiring a NightAuditor
Employment Structure
$16.00/Hour
Schedule
Full-time. This position may require flexible scheduling availability.
Responsibilities
To manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
Requirements
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to identify and correct potential security problems (locking doors after hours, etc)
Ability to work alone and work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
What We Offer
Medical, Dental, and Vision Insurance
HSA & FSA plans are available
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
$16 hourly 60d+ ago
Night Auditor
Courtyard By Marriott-Philadelphia Great Valley/Malvern
Night auditor job in Malvern, PA
Job Description
The NightAuditor is a crucial role in ensuring the smooth operation of the hotel during the night shift from 11pm until 7am. Weekends REQUIRED for this role. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel's operational and financial integrity.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities
Benefits:
Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.
Responsibilities:
Performing all front desk related functions during the night shift
Balancing accounts, processing invoices, and preparing reports
Checking in late-night arrivals and ensuring guest satisfaction
Securing the premises and monitoring for any unusual activity
Handling guest inquiries and requests promptly and professionally
Requirements:
Prior experience in hotel front desk operations is preferred
Strong attention to detail and excellent organizational skill
Ability to work independently and handle multiple tasks simultaneously
Good communication skills and customer service orientation
Flexibility to work night shifts, weekends, and holidays
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$24k-31k yearly est. 25d ago
Night Auditor
Courtyard By Marriott
Night auditor job in Malvern, PA
The NightAuditor is a crucial role in ensuring the smooth operation of the hotel during the night shift from 11pm until 7am. Weekends REQUIRED for this role. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel's operational and financial integrity.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities
Benefits:
Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.
Responsibilities:
Performing all front desk related functions during the night shift
Balancing accounts, processing invoices, and preparing reports
Checking in late-night arrivals and ensuring guest satisfaction
Securing the premises and monitoring for any unusual activity
Handling guest inquiries and requests promptly and professionally
Requirements:
Prior experience in hotel front desk operations is preferred
Strong attention to detail and excellent organizational skill
Ability to work independently and handle multiple tasks simultaneously
Good communication skills and customer service orientation
Flexibility to work night shifts, weekends, and holidays
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$24k-31k yearly est. Auto-Apply 57d ago
Night Auditor
Element Valley Forge
Night auditor job in King of Prussia, PA
Job Description
Wurzak Hotel Group is looking for an experienced and friendly Hotel NightAuditor to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of the hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills
High School diploma/GED required
Previous experience in hospitality preferred
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized
Compensation and Benefits
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
About WHG
Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
$24k-31k yearly est. 13d ago
Night Auditor
MCR Hotels
Night auditor job in King of Prussia, PA
SECTION ONE: Hampton Inn King of Prussia NIGHTAuditor (PartTime) CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: NightAuditor, Role Specific Duties and Expectations
Other Duties and Expectations
Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$24k-31k yearly est. 5d ago
Night Auditor
Home2Suites
Night auditor job in Philadelphia, PA
Job Description
Wurzak Hotel Group is looking for an experienced NightAuditor to support the Front Desk department at our gorgeous property, HOME2 Suites Philadelphia Convention Center location. This position will be responsible for verifying daily accounting activity and is responsible for the accurate compilation of all reports for management's review the next day. In a Front Desk Agent capacity, greets guests, processes check-ins and checkouts, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
General Requirements
Reviews room and tax postings for accuracy.
Balances department totals.
Ensures all house charges are posted accurately and in a timely fashion.
Balances ledgers.
Completes all room night audit reports.
Balances all credit card room charges.
Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Perform special projects and other responsibilities as assigned.
Education and Experience:
High school education or equivalent experience.
One to two years of customer contact experience.
Must have at least one year experience as a hotel nightauditor.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Who we are:
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination based on someone's race, gender, disability, or any other basis protected under federal, state, or local laws.
EEO m/f/d/h
$24k-31k yearly est. 20d ago
Night Audit (Part Time)
Homewood Suites
Night auditor job in Philadelphia, PA
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Must be available to work overnight shift 11PM - 7:30AM.
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greetings. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions
Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Ensure maintenance problems are promptly reported through proper channels.
Comply with all company policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
High school education or equivalent experience.
One to two years of customer contact experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Skills and Abilities
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistently professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.
Notice
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.
$24k-31k yearly est. Auto-Apply 7d ago
Night Auditor
Sage Hospitality 3.9
Night auditor job in Philadelphia, PA
Why us?
American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression-with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view.
Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits The Logan and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.
We are currently seeking a NightAuditor to join our amazing team!
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
$24k-28k yearly est. Auto-Apply 6d ago
Night Auditor
Davidson Hospitality Group 4.2
Night auditor job in Philadelphia, PA
Property Description
Canopy by Hilton Philadelphia Center City, located in the heart of downtown Philadelphia, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a vibrant and dynamic property that offers a modern and chic experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are ample opportunities for career growth and development. Our hotel features contemporary design, state-of-the-art amenities, and a bustling urban atmosphere, creating an exciting work environment. As a member of the Canopy by Hilton Philadelphia Center City team, you'll have the chance to provide exceptional service to our guests, work in a team-oriented environment, and be a part of a globally recognized hospitality brand. Join us in creating unforgettable moments and become a valued member of our team at Canopy by Hilton Philadelphia Center City!
Overview
Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a NightAuditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts.
Summary:
Perform front desk duties such as guest check-ins and check-outs during the night shift
Process guest payments and maintain accurate records
Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
Assist guests with inquiries, requests, and any issues that may arise during the night
Ensure the safety and security of the hotel premises during overnight hours
Provide exceptional customer service and create a welcoming and positive atmosphere for guests
Collaborate with other departments to address guest needs and ensure a seamless guest experience
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively
Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a NightAuditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.
Qualifications
Prior cash handling experience necessary
High school diploma or equivalent required
1-2 years of experience as a NightAuditor or in a similar role preferred
Strong attention to detail and ability to multitask
Excellent communication and problem-solving skills
Read, write and speak English fluently
Ability to work independently with minimal supervision
Strong computer skills
Ability to work flexible hours including overnights, weekends, and holidays
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
$24k-28k yearly est. Auto-Apply 7d ago
Night Auditor (Full & Part-Time)
Valley Forge Casino Resort 3.9
Night auditor job in King of Prussia, PA
←Back to all jobs at Valley Forge Casino Resort NightAuditor (Full & Part-Time)
Valley Forge Casino Resort is an EEO Employer - M/F/Disability/Protected Veteran Status
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities and special events.
Job Duties
· Sell rooms utilizing excellent customer service skills and yield management.
· Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner.
· Complete all registration forms and computer input.
· Retrieve and distribute room keys.
· Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
· Communicate with Executive Hosts regarding hotel stays.
· Utilize computer to run necessary reports.
· Balance all transactions at the end of shift (audit out).
· Operate manual procedures in the event of computer failure.
· Other duties assigned by management.
Qualifications
· High school diploma or equivalent, and front desk experience preferred.
· Ability to utilize basic office machines, computer and telephone.
· Ability to communicate with guests and staff in English.
· Knowledge of hotel key system.
· Must be able to work flexible shifts and able to stand for long periods of time.
· Detail oriented and able to multitask.
· Ability to add, subtract and audit accounts.
· Money handling experience and ability to operate electronic draft system.
· Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations.
Please visit our careers page to see more job opportunities.
$26k-31k yearly est. 60d+ ago
Guest Service Agent | HOTEL DU PONT
PM New 2.8
Night auditor job in Wilmington, DE
What You'll Do Greet and assist guests throughout arrival and departure Provide information on hotel services and local attractions Handle guest requests and resolve issues professionally Process payments, verify reservations, and maintain accuracy
Coordinate with other departments to ensure smooth service
Promote amenities to enhance the guest stay
Who You Are
Warm, polished, and passionate about hospitality
Detail-oriented with strong communication skills
Able to multitask in a fast-paced setting
Front desk experience preferred; Opera a plus
Flexible with shifts, including weekends and holidays
Why You're Here
You understand the power of first impressions and take pride in delivering exceptional service. At HOTEL DU PONT, you help create experiences guests remember long after their stay.
If you'd like, I can update all previous job descriptions to follow the new under-250-character rule for both sections.
$29k-35k yearly est. 60d+ ago
Hotel Front Desk Night Auditor
Delta Hotel Philadelphia Airport
Night auditor job in Philadelphia, PA
Job Description
Our property is seeking a nightauditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
Responsibilities:
Ensure all guests feel they are having an exceptional experience at the property
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Perform additional bookkeeping, administrative, and accounting procedures as required
Qualifications:
Excellent customer service and communication skills are required
Flexible overnight hours are required
High school diploma or equivalent required; some college preferred
Must be computer proficient; experience with accounting or reservation software is a bonus
Experience in the hospitality industry or guest services is preferred, but not required
About Company
Stylishly renovated and well-located, Delta Hotel by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You will find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Grab a hot breakfast and lunch to go at the Market, or sit down for breakfast, dinner, or a beverage at Lounge 1643. Host flawless meetings, weddings, and social events in one of our 15 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore. Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions, from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.
$26k-33k yearly est. 18d ago
Front Office Agent
Loews Hotels & Co
Night auditor job in Philadelphia, PA
Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.
Who You Are:
A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members.
Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
Proactive with the ability to handle various tasks and adjust to changing situations.
Veterans and military spouses are encouraged to apply.
What You'll Do:
Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
Obtain necessary credit and payment information from the guest.
Sell rooms in accordance with Front Desk sales strategies.
Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Monitor, communicate, and respond to guest feedback to enhance service quality.
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.
Your Qualifications Includes:
Minimum of one (1) year guest service experience in hotel hospitality preferred.
Experience with previous Property Management System, preferred Opera System.
Ability to stand and walk for long periods of time required.
Ability to work weekends, evenings, holidays as necessary/required.
$29k-36k yearly est. Auto-Apply 2d ago
Night Auditor
Courtyard By Marriott-Philadelphia Great Valley/Malvern
Night auditor job in Malvern, PA
Job Description
The NightAuditor is a crucial role in ensuring the smooth operation of the hotel during the night shift from 11pm until 7am. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates will thrive in a hybrid environment where customer interaction, problem-solving, and precise accounting converge to maintain the hotel's operational and financial integrity.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you want an exciting career with unlimited growth opportunities
Benefits:
Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.
Responsibilities:
Performing all front desk related functions during the night shift
Balancing accounts, processing invoices, and preparing reports
Checking in late-night arrivals and ensuring guest satisfaction
Securing the premises and monitoring for any unusual activity
Handling guest inquiries and requests promptly and professionally
Requirements:
Prior experience in hotel front desk operations is preferred
Strong attention to detail and excellent organizational skill
Ability to work independently and handle multiple tasks simultaneously
Good communication skills and customer service orientation
Flexibility to work night shifts, weekends, and holidays
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$24k-31k yearly est. 27d ago
Night Auditor
Element Valley Forge
Night auditor job in King of Prussia, PA
Wurzak Hotel Group is looking for an experienced and friendly Hotel NightAuditor to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of the hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills
High School diploma/GED required
Previous experience in hospitality preferred
Experience handling cash, credit card procedures, and use math concepts
Attention to detail and organized
Compensation and Benefits
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
About WHG
Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
$24k-31k yearly est. Auto-Apply 13d ago
Night Auditor - Part-Time
Anna & Bel
Night auditor job in Philadelphia, PA
The NightAuditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience, such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager.
Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values
Perform calculations of all departments' daily work
Complete daily reports - balanced to zero
May assist in the analysis and interpretation of accounting records for use by management
Follow all audit procedures as specified by the brand
Act as night manager in the absence of the manager on duty; (ability to work unsupervised)
Perform all duties as described on the Guest Service Associate job description
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
$24k-31k yearly est. 2d ago
Night Audit (Part Time)
Homewood Suites
Night auditor job in Philadelphia, PA
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Must be available to work overnight shift 11PM - 7:30AM.
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greetings. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions
Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Ensure maintenance problems are promptly reported through proper channels.
Comply with all company policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
High school education or equivalent experience.
One to two years of customer contact experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Skills and Abilities
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistently professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.
Notice
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws.
How much does a night auditor earn in Wilmington, DE?
The average night auditor in Wilmington, DE earns between $26,000 and $40,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Wilmington, DE
$32,000
What are the biggest employers of Night Auditors in Wilmington, DE?
The biggest employers of Night Auditors in Wilmington, DE are: