Night auditor jobs in Winston-Salem, NC

Job DescriptionJoin Our Team at Home2 Suites by Hilton Winston-Salem Hanes Mall!Are you dependable w/ PEP experienced? Home2 Suites by Hilton Winston-Salem Hanes Mall is looking for a night auditor who is dependable w/ PEP experienced to join our dedicated team. As a night auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the nighttime hours. What You'll Do: Performing the night audit process with accuracy and attention to detail Handling guest check-ins and check-outs efficiently Responding to guest inquiries and resolving any issues that may arise Preparing daily reports and reconciling transactions Maintaining the cleanliness and organization of the front desk area What We're Looking For: Dependable w/ PEP experienced individual with strong communication skills Ability to work independently and prioritize tasks effectively Previous experience in a similar role is preferred Knowledge of hotel operations and hospitality industry practices Why Join Us? At Home2 Suites by Hilton Winston-Salem Hanes Mall, we value teamwork, professionalism, and a commitment to excellence. As a member of our team, you will have the opportunity to work in a supportive and inclusive environment where your contributions are recognized and appreciated. Company About Us: Home2 Suites by Hilton Winston-Salem Hanes Mall is a modern hotel located in the vibrant city of Winston-Salem, NC. Our hotel offers spacious suites, thoughtful amenities, and a convenient location near popular attractions such as Hanes Mall and the BB&T Field. Whether you are traveling for business or leisure, we strive to provide a comfortable and enjoyable stay for all our guests. #hc202634

Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC , opening December 2025! We're creating a friendly, flexible place for extended‑stay guests-and for teammates who love service, teamwork, and growth. If you're dependable, guest‑focused, and excited to help shape a hotel from day one, we'd love to meet you. Role: Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC, opening December 2025! We're creating a friendly, flexible place for extended‑stay guests-and for teammates who love service, teamwork, and growth. If you're dependable, guest‑focused, and excited to help shape a hotel from day one, we'd love to meet you. Role: Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean • Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock • Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience • High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative #hc193565

NIGHT AUDITOR Carroll Hospitality, a subsidiary of the Carroll Companies, oversees daily operations of the Hyatt Place in downtown Greensboro. Our mission is rooted in delivering exceptional customer service and creating an unforgettable guest experience. We believe in treating each guest and team member with the same care and respect we'd want for ourselves. At Carroll Hospitality, our goal is to ensure that every stay feels as comfortable and welcoming as home. If you're passionate about hospitality, kindness, and making a lasting impact, we invite you to join our dedicated team! JOB SUMMARY We are seeking an experienced Night Auditor who will be responsible for overseeing front desk duties at the Hyatt Place during the night shift. Duties include, but are not limited to, assisting guests to check-in or check-out, reviewing guest payments, processing immediate requests, and other details from the day shift to ensure guests provided payment for their stay or any additional requests and act as a point of communication for customer needs. Responsibilities Balancing the accounts from day shift. Managing front desk activity and handling guest check-ins and check-outs. Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest performance. Handling customer requests and complaints with compassion and directing to another employee or department as necessary/accordingly. Creating invoices, bills and checks for vendors, employees, and contractors. Managing and updating all official documentation pertaining to the role Ensuring the all end-of-day activities have been successfully executed by employees in all departments. Work closely with other hotel staff to coordinate room service requests or cleaning service needs from guests. Answering calls and queries related to potential booking. Maintaining a positive go-getter problem solving attitude. Think outside the box to solve uncommon issues that may arise. Other duties, as assigned by Management. QUALIFICATIONS Associate's Degree or equivalent, Minimum of 3 years related experience in the hotel/hospitality industry with knowledge of hospitality principles and practices; or equivalent combination of education and experience. Computer knowledge and experience in Microsoft office applications such as excel, and word is also required. Proficiency using MS Office and relative software systems. Must be trustworthy, punctual, have a positive attitude with attention to detail, and be committed to high quality customer service. Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs. Must be a solutions-oriented self-starter with a motivating personality, proactive and comfortable in a fast-paced, entrepreneurial, deadline-driven environment. Must be organized and comfortable with a wide range of responsibilities with a strong ability to prioritize, multi-task, and work independently, as well as within a team environment. Ability to professionally diffuse and resolve conflict with a positive, customer service-oriented approach. Must possess solid verbal and written English communications skills to effectively negotiate, convince, sell, and influence all prospective and existing guests and customers. Physical Requirements Standing for long periods of time Bending Kneeling Walking Lifting 30+ pounds Headquartered in Greensboro, NC, The Carroll Companies is a family of companies dedicated to real estate development and property management. As The Carroll Companies continues to evolve nationally, we are best known for our luxury multifamily developments, mixed-use lifestyle centers, storage solutions, industrial developments, single-family homes, and premium hotels and hospitality services. The Carroll Companies is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity is a source of strength and innovation, and we are dedicated to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to apply and join us in our mission to create a workplace that reflects the diversity of the world we serve. Together, we strive to build a culture that celebrates uniqueness, embraces differences, and ensures that every employee feels empowered to bring their authentic selves to work. Your talent is what matters most, and we are excited to welcome individuals from all walks of life to contribute their skills and perspectives to our dynamic team.

Night Auditor / Front Desk Representative Location: Proximity Hotel, Greensboro, North Carolina Hours: Full Time Proximity Hotel is looking for a friendly and energetic Night Auditor / Front Desk Representative to join their team of enthusiastic hospitality professionals who provide outstanding experiences to the guests they serve in a fast-paced environment. To deliver the type of outstanding experience we provide our guests, we need remarkable individuals who are committed to making a difference. Our common objective is articulated in our mission, which, in summary, is to be of genuine service to our guests, fellow staff members, owners, and the Earth and her people. To find out more about working with us, click here. What are the responsibilities of a Night Auditor / Front Desk Representative? Providing prompt, friendly, attentive service while ensuring that each guest has a delightful experience Answering inquires pertaining to hotel services, travel directions, or making recommendations regarding shopping, dining, or entertainment Conduct nightly audits and reports Acting as a liaison with multiple departments regarding any and all hotel related needs Establishing and maintaining hotel and guest relationships Passionately maintain a high level of cleanliness and safety at all times What Skills and Experience are Desired for a Night Auditor / Front Desk Representative? Schedule availability to include weekdays, weeknights, and weekends - actual schedule to include at least two overnight shifts per week Friendly, energetic, and detail-oriented Passion for hospitality Great interpersonal and communication skills Strong sense of urgency and initiative Ability to retain and recall detailed information Working in a fast-paced, enthusiastic work environment Benefits? Yes. Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance 401K Voluntary Life Insurance Paid annual leave (vacation, sick, personal, etc.) Family medical leave and domestic partner benefits Industry related continuing education and frame of reference opportunities

Summary: The Night Auditor is responsible for maintaining the front desk and reconciling the hotel's financial records during over night hours, ensuring accuracy and assisting guests with their needs. Hours will be either 10pm - 6am or 11pm - 7am. Job Duties: Initial Duties with Guest Service Agent Going Off Duty Count the money drop for the clerk you are relieving. Watch the clerk drop the money in the locked drop box. Sign your initials on the money shift verification form. Any shortage should be documented in writing and signed by a desk clerk and auditor. Report shortage to the manager. Check the computer and make sure your shift has been keyed in and your initials are posted. Regular duties as Night Auditor Check the day's work and correct any errors. Do all check systems Clean the lobby Set up continental breakfast Take reservations and enter into computer Do the audit; following the audit guidelines Responsibility of All Shifts To keep Lobby clean and neat at all times. Follow all rules given to you on the date hired. To complete correctly all daily forms and reports. To know the layout of interior and exterior of property. To know the location of the main gas cut off, water, electrical, and breakers. To know the location of master keys, override keys and laundry room keys so the appropriate service can be provided if a guest has a problem. To know how to shut the computer down in case of emergency or fire. Have an emergency kit with a flashlight (Know where it is at all times). Know the location of the first aid supplies Know the manager's phone number After two weeks of training, a trainee will be required to work alone. During the 120-day probationary period the manager will continue to work with trainee a part of each day to improve your proficiency. Know how to set up the American Disabilities Act (ADA) box. Refer all customers to another Daly Seven property when full at your location. Any additional responsibilities assigned by Supervisor.

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative

Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler , Lee and Rock & Republic , with owned manufacturing facilities in Mexico. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 13,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong. Job Posting: Boxes travel along conveyor from unloaded trailers to Inbound Audit if the box is not received by the automated system. Boxes that need to be carton created are moved manually to the area. Associate then removes all garments from the box and places them on worktable. Associate then uses handheld scanner and scans each garment bar code. When all garments have been scanned, press F3 to process box. When all garments have been processed, they will pick up box and place on takeaway conveyor. Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

Triad Lanes in Greensboro, NC is looking for one front desk agent to join our 38 person strong team. We are located on 21 Oak Branch Dr.. Our ideal candidate is self-driven, punctual, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application.

The Front Desk Representative will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. We Offer Performance bonuses and incentive programs for meeting membership or service goals Health and wellness benefits (medical, dental, vision) Employee discounts on retail, supplements, and fitness classes Flexible scheduling to fit school, fitness, or personal commitments Paid training and development in customer service, fitness operations, and sales Career growth opportunities in personal training, sales, or management roles Free or discounted gym membership (extendable to family/friends) Team recognition, contests, and rewards for top performance Responsibilities Enthusiastically greets each member and guest promptly Personally checks each member into the gym using the proper check-in procedures Register all guests in the gym using proper registration procedures Provides new guests with a tour of the gym and helps answer questions about current membership options What Youll Need to Succeed: No degree or previous experience is required. Dependable with a passion for health and wellness. About Workout Anytime Workout Anytime is a 24-hour, seven-day-a-week fitness concept formed to provide members with first-class fitness facilities at the lowest cost possible while offering exciting career opportunities for its employees. Positive & Supportive Environment: We've built a strong team culture where health, wellness, and mutual support are a top priority for everyone, not just our members. Professional Growth: We invest in our employees' careers by offering opportunities for continuing education and new certifications, helping you stay current with the latest fitness trends. Exclusive Discounts: As part of the team, you'll receive special pricing on supplements, gym apparel, and in-facility services like massages and physical therapy. Hiring Process A human will review your resume within 24 hours, and your first interview will be scheduled in 48 hours.

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently. Positions available both for full time and part time employment. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

Raines Co. - Your Future is Now! The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Ensures Outstanding customer service at all times Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guests preferences and special requests Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Assists all departments in servicing the guests especially during high volume periods Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Prepares and cooks food according to prep, menu and recipe standards; processes orders quickly, accurately and efficiently; accurately labels all food containers; keeps all food at safety required temperatures adheres to all kitchen safety; assists other employees with stocking stations, sweeping the floors and overall cleanliness of all kitchen work areas; assist managers in any duties they may require of you. View all jobs at this company

Job Description NIGHT AUDITOR Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative #hc193396

Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC, opening December 2025! We're creating a friendly, flexible place for extended‑stay guests-and for teammates who love service, teamwork, and growth. If you're dependable, guest‑focused, and excited to help shape a hotel from day one, we'd love to meet you. Role: Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.