Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Other Employee Benefits
+ Paid SICK time
+ Paid PTO after 500 hrs.
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
**Job Summary:**
Are you looking to get your "foot in the door" in the hospitality industry? Are you interested in working and living in Grand Teton National Park, while additionally enjoying a multi-cultural work environment? Are you looking for an Experience of a Lifetime? If you answered "Yes" to these questions, this position is great for you!
The NightAuditor is responsible for greeting and welcoming guests to the Grand Teton Lodge Company properties at night, checking guests in and out of rooms, creating reports for operations and accounting needs, and creating a lifetime experience for guests. Typically works 40 hours per week during the night shift (11pm - 7am).
**Job Specifications:**
+ Starting Wage: $19/hr
+ Employment Type: Summer Seasonal 2026
+ Outlets: Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, and Flagg Ranch."
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: Yes
**Job Responsibilities:**
+ Must consistently provide legendary hospitality experiences to internal and external guests.
+ Checking guests in and out of rooms in our property management system.
+ Being available to deliver towels, blankets, rollaways, and all other guest-requested items, and answering any guest inquiries.
+ Understand all applicable emergency response procedures outlined in the Hotel Operator (PBX) operating manual.
+ Expected to effectively communicate any issues from the overnight shift with hotel management the next morning.
+ Posting charges for third-party companies.
+ Post room and tax charges to guest accounts and update the Management System to the following day.
+ Assist income Auditors as needed and cover other Auditors' days off at other locations if needed.
+ Take and make wake up calls to guests utilizing our brand standards procedure.
+ All employees will actively participate in training, observe company policies and procedures, and promote all company values relative to protecting the natural environment.
+ Maintain the cleanliness of the front desk area, and the lobby, business center including dusting, sweeping, and vacuuming.
+ Other duties as assigned.
**Job Requirements:**
+ Valid US Driver's License - Preferred
+ Good working knowledge of computers
+ Fluent in speaking, reading, and writing English - Required
**Preferred:**
+ Previous experience in a front desk position - Preferred
+ Previous hotel/hospitality experience - Preferred
+ Strong communication skills - Required
+ Ability to perform well under pressure - Required
+ Knowledge of a property management system (Visual One desirable)
**What's In It For You?**
+ FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
+ FREE Wi-Fi
+ FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
+ FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever - living in one of the most picturesque national parks!
+ FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
+ 40% retail discounts plus online ProDeals
+ 20% grocery and restaurant discounts
+ $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)
Before you apply, visit **************************** for detailed information about housing and other information you will find helpful.
Job Desc Footer - standard on all reqs
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
$19 hourly 16d ago
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Part Time Night Audit
Graduate Hotels 4.1
Night auditor job in Jackson, WY
Schulte Companies is seeking a dynamic, service-oriented NightAuditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 1 year in Accounting or NightAuditor role Knowledge of PMS High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
$26k-31k yearly est. 3d ago
Part Time Night Audit
Schulte Corporation 3.9
Night auditor job in Jackson, WY
Schulte Companies is seeking a dynamic, service-oriented NightAuditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 1 year in Accounting or NightAuditor role Knowledge of PMS High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
$27k-31k yearly est. 3d ago
Night Auditor
Mainstay Suites Casper 3.7
Night auditor job in Casper, WY
Job DescriptionJoin Our Team as a NightAuditor at MainStay Suites Casper!
Are you a night owl who thrives in a fast-paced environment? Do you have a keen eye for detail and excellent organizational skills? If so, we have the perfect opportunity for you at MainStay Suites Casper as a NightAuditor.
Key Responsibilities:
Conducting the nightlyNight Audit to ensure all accounts are balanced
Checking guests in and out of the hotel during late hours
Assisting guests with any inquiries or concerns during the night shift
Monitoring security cameras and ensuring the safety of all guests
Preparing daily reports and communicating any issues to the management team
As a NightAuditor, you will play a crucial role in the overall operations of our hotel during the overnight hours. Your attention to detail and customer service skills will be essential in ensuring that our guests have a comfortable and enjoyable stay.
Qualifications:
Prior experience in a hotel front desk or Night Audit role preferred
Excellent communication and problem-solving skills
Ability to work independently and multitask effectively
Knowledge of basic accounting principles
Flexibility to work overnight shifts, including weekends and holidays
If you are a team player who is dedicated to providing exceptional service to our guests, we want to hear from you. Join us at MainStay Suites Casper and become a valued member of our hospitality team.
About MainStay Suites Casper:
MainStay Suites Casper is located in the heart of Casper, Wyoming, offering comfortable accommodations and top-notch amenities for both business and leisure travelers. Our hotel provides spacious suites with fully equipped kitchens, complimentary breakfast, and free high-speed internet access. Guests can relax in our indoor pool and hot tub or stay active in our fitness center.
At MainStay Suites Casper, we are committed to providing a welcoming and comfortable environment for all our guests. Join us in delivering exceptional service and creating memorable experiences for those who choose to stay with us.
#hc169780
$25k-30k yearly est. 11d ago
Night Auditor/ Front Desk Agent
Travelodge By Wyndham Bill Wy Thunder Basin
Night auditor job in Douglas, WY
NightAuditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
NightAuditor/Front Desk Agent
for the Travelodge/Penny's Diner of Bill, WY.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a NightAuditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$24k-30k yearly est. Auto-Apply 49d ago
Night Auditor
Pine Bluffs Hotel
Night auditor job in Pine Bluffs, WY
Job DescriptionBenefits:
Free uniforms
401(k)
Flexible schedule
Must be available weekends, and holidays. Reliable transportation required. The NightAuditor provides outstanding guest service by providing the guest with assistance in any area
necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record
all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills,
and perform the duties of a Front Desk Associate during the night audit shift.
Keeping hotel financial records in order
Verifying that all accounts are balanced and supported by documentation
Checking guests in and out of the hotel
Responding to Guests needs, request, and complaints
Answering the phone and making reservations
Summarizing each nights operations and listing any follow up tasks for management
Performing duties on a daily checklist
Knows al emergency procedures for hotel and guest safety
Acting as the Manager on Duty (MOD) during hours when no MOD is available
Complete knowledge of hotel operating policies and procedures
Wash, Dry, and Fold Laundry
Set up, Cook, and Clean for daily guest breakfast
Requires ordinary conversation, hearing, and visual acuity.
Bend, squat, kneel, twist and reach repetitively.
Stand, walk for prolonged periods (8 hours per day), and move about the office and
customer facilities as necessary.
Performing this job regularly requires use of hands to finger, handle, or feel objects,
tools or controls.
Employee must occasionally lift and/or move up to 50 pounds.
Employee must be able to climb several flights of stairs in case of emergency or if
property is not equipped with elevator.
$25k-30k yearly est. 27d ago
Night Auditor/ Front Desk Agent
Travelodge Cheyenne
Night auditor job in Cheyenne, WY
NightAuditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
NightAuditor/Front Desk Agent
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a NightAuditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$24k-30k yearly est. Auto-Apply 35d ago
Night Auditor/ Front Desk Agent
Hospitality Management Corporation 4.0
Night auditor job in Guernsey, WY
NightAuditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
NightAuditor/Front Desk Agent
for the Travelodge in Guernsey, WY.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a NightAuditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$25k-30k yearly est. Auto-Apply 56d ago
Front Desk Agent
Baymont Inn & Suites Rawlins 3.9
Night auditor job in Rawlins, WY
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the Baymont by Wyndham/Penny's Diner in Rawlins, WY.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$33k-40k yearly est. Auto-Apply 48d ago
Front Desk Agent
Noble House 3.7
Night auditor job in Jackson, WY
Full-time, Part-time Description
Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited seasonal and year-round team!
The Job
As the Front Desk Agent, your friendly, energetic and professional personality will be the face of the arrival team. In this position, you will assist our guests with check-in, out and any request they have during their stay. Your standard response will become “yes, absolutely!”.
The Offer*
In return we offer our new Front Desk Agent:
Competitive Medical Benefits Package and 401(k)
Competitive Wages and Flexible Schedules
Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores
Discounts on Noble House Hotels & Resorts Room Rates
Discounts on Ski Passes
Shared Transferable Ski Pass
Onsite Ski-in, Ski-out, and Ski Storage
*Rules and restrictions apply to all employee benefits and perks
Requirements
To be successful as our new Front Desk Agent you:
Good communication skills
Are eager to learn and take pride in your work.
Seek to work in a beautiful hotel where you constantly meet new people.
Are reliable, have a flexible mind-set and like to smile.
Previous hotel front desk and SMS computer experience recommended.
Ability to resolve problems.
Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.
Live and work in a beautiful place with endless opportunities for world class recreation. Apply today!
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.
Salary Description $20 - $22 **DOE
$35k-40k yearly est. 60d+ ago
Front Desk Agent I
Grand America Hotels & Resorts 4.4
Night auditor job in Cheyenne, WY
Employee Benefits and Perk Package:
Cross training and Advancement opportunities
Medical, Dental, & Vision Insurance coverage (full time only)
Health & Flexible Savings Accounts (full time only)
401K with 6% match (full time only)
Life Insurance (full time only)
Long term Disability (full time only)
Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only)
Generous paid time off, up to 128 hours after 90 days (full time only)
Employee Discounts on merchandise, meals, fuel, rooms, & golf course
Exclusive employee discounts through Perkspot
Tuition Reimbursement Program (full time only); Up to 75% reimbursement for approved majors
Employee Assistance Program through Headspace
TITLE: Front Desk Agent I
DEPARTMENT: Rooms
REPORTS TO: Front Desk Manager
PAY: Non-exempt; Hourly; $14/hr plus commission
The Front Office Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. Often a guest's first impression of a property is the result of the Front Desk Agent's skills and abilities. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Due to the 24/7 nature of our business, must be available to work any shift, including weekends or holidays, at Manager's request.
Physical Demands:
Work involves exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This position requires standing for up to six hours at a time.
Job Responsibilities:
Welcome, check-in/check out and direct guests at arrival.
Review all arrivals.
Assist with guest concerns, requests, inquires, and reservations.
Complete shift check list and necessary reports timely.
Monitor guests accounts and room inventory.
Always anticipate guest requests and offer options to meet and exceed their expectations.
Maintain a professional image in appearance, attire, and conduct at all times.
Adhere to hotel and departmental policies and procedures.
Answer all phone calls within three rings. Return email and phone messages the same day.
Communicate all information that is pertinent and necessary to the department head both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and other computer programs. Excellent knowledge of Opera account management system, while utilizing Opera as an account/organizational tool; have a working knowledge of local and regional competition.
Conduct all sales related interactions with the highest level of professionalism while maintaining specified GAHR standards.
General Responsibilities:
Attends departmental meetings.
Implement process improvements and best practices.
Adheres to appropriate standards of conduct, dress, hygiene, and appearance.
Strictly adheres to the hotel's policy on Confidentiality and Ethics.
To carry out any additional tasks and projects as requested by the Front Office Manager.
Competencies & Skills
Essential:
Accountability
Ethics/Integrity
Winning Attitude
Superior Customer Service and Communication Skills
Desirable/Preferable:
Embraces Change
Strategic Thinker
Learning and Continuous Development
Teamwork/Team Player
Personality Traits
Essential:
Confident
Self-Motivated
Good Organizational skills
Outgoing & friendly
Desirable/Preferable:
Creative
Sense of Humor
Energetic
Knowledge & Language
Essential:
Strong communications (telephone and in person).
Intermediate to advanced computer proficiency
Basic knowledge of hotel operations
Desirable/Preferable:
Basic working knowledge of OPERA /PMS systems
Additional languages
Education & Experience
High School Diploma or equivalent
Prior cash handling experience preferred
Prior hospitality/customer service experience preferred
$14 hourly 18d ago
Overnight Guest Service Agent - The Cloudveil
The Cloudveil
Night auditor job in Jackson, WY
Description:
About Us
Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on
remarkable hospitality
™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
Our Values
We Engage and We Listen
We Care and We Own
We Provide and We Ensure
We Appreciate and We have Fun
JOB SUMMARY
The nightauditor will be responsible for closing out and rolling the dates in all systems that support hotel operations. They will have a dual role as a Front Desk Agent and Auditor.
JOB DUTIES
1. Night Audit - Perform nightly audits of the POS and PMS. This includes carefully scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates and closing and securing closed hotel areas.
2. Front Desk - Responsible for overall guest service including, but not limited to, resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance, housekeeping requests, answering and directing phone calls and retail store sales.
3. Concierge - Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by the guest.
4.. Watch for safety hazards and report them immediately to your Department Supervisor.
RESPONSIBILTY
1. Time management.
2. Attention to detail.
3. Maintain integrity at all times.
4. Make decisions/Resolve problems.
5. Work well with guests and co-workers.
6. Understand and maintain the standards, values, goals and vision of the hotel.
7. Display a “Guest First” attitude.
8. Overnight Shift requires staff to remain awake at all hours at the night.
MINIMUM REQUIREMENTS
Education: High School graduate or GED certificate, with an aptitude for math.
Experience: Previous hotel front desk and PMS computer experience a plus.
Other skills: Basic computer skills a must. Must be able to work well with others and be detail oriented. Must be able to work alone and over night shifts.
Requirements:
PHYSICAL REQUIREMENTS
1. Lifting and Carrying up to 25 Pounds
2. Walking
3. Standing
4. Sitting
5. Carrying
6. Driving
Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of The Cloudveil, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by The Cloudveil. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
$24k-30k yearly est. 6d ago
Front Desk Agent
Preferred Property Management 3.2
Night auditor job in Hulett, WY
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Potential housing available
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
$33k-38k yearly est. 6d ago
Front Desk Agent
Torrington Hotel LLC
Night auditor job in Torrington, WY
Job DescriptionBenefits:
401(k)
Company parties
Employee discounts
Flexible schedule
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
$32k-39k yearly est. 27d ago
Lead Night Auditor (Moran, WY, US)
Vail Resorts 4.0
Night auditor job in Wyoming
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Other Employee Benefits
* Paid SICK time
* Paid PTO after 500 hrs.
* 401(k) Retirement Plan
* Employee Assistance Program
* Excellent training and professional development
* Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
Supervises all night audit functions and ensures accurate reporting of revenue for the hotel. Ensure the posting room and tax charges to guest accounts and updating the Management System to the following day. Supervises the work of a group of direct reports and 3 nightauditors. Able to work during the hours of 11pm- 7am, 5 or 6 days per week, depending on the week's needs.
Job Specifications:
* Starting Wage: $18.20/hr
* Employment Type: Summer Seasonal 2026
* Shift Type: Full Time
* Minimum Age: At least 18 years of age
* Housing Availability: Yes
Job Responsibilities:
* You will lead the night audit staff in providing exceptional guest service on the overnight shift.
* Strong communication skills to communicate daily with management about what happened overnight.
* Understand all applicable emergency response procedures outlined in the Hotel Operator (PBX) operating manual.
* Be on hand to provide guest services, check guests in and out, deliver towels, blankets, rollaways, and all other guest requests, and answer any guest inquiries.
* Thoroughly know and understand the property management system to help nightauditors with complicated guest questions.
* Set goals for the nightauditors and ensure they are following the Brand Standards on their interactions.
* Responsible for performance management and evaluations of night audit staff, as well as disciplinary issues as necessary.
* Thorough understanding of GTLC's policies and procedures.
* Supervise and train all night audit staff.
* Ensures all room charges are accurately posted.
* Ensure that travel is coordinated for nightauditors who have to go to different properties on various days.
* Other duties as assigned.
Job Requirements:
* 1 year previous night audit, Front Desk or accounting experience
* Previous supervisory experience preferred
* Possession of valid driver's license, Successful completion of MVR
* Good working knowledge of computers
* Good communication skills
* Visual One Experience or other property management system experience
What's In It For You?
* FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
* FREE Wi-Fi
* FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
* FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever - living in one of the most picturesque national parks!
* FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
* 40% retail discounts plus online ProDeals
* 20% grocery and restaurant discounts
* $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)
Before you apply, visit **************************** for detailed information about housing and other information you will find helpful.
Job Desc Footer - standard on all reqs
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
$18.2 hourly 16d ago
Night Auditor
Mainstay Suites Casper 3.7
Night auditor job in Casper, WY
Join Our Team as a NightAuditor at MainStay Suites Casper!
Are you a night owl who thrives in a fast-paced environment? Do you have a keen eye for detail and excellent organizational skills? If so, we have the perfect opportunity for you at MainStay Suites Casper as a NightAuditor.
Key Responsibilities:
Conducting the nightlyNight Audit to ensure all accounts are balanced
Checking guests in and out of the hotel during late hours
Assisting guests with any inquiries or concerns during the night shift
Monitoring security cameras and ensuring the safety of all guests
Preparing daily reports and communicating any issues to the management team
As a NightAuditor, you will play a crucial role in the overall operations of our hotel during the overnight hours. Your attention to detail and customer service skills will be essential in ensuring that our guests have a comfortable and enjoyable stay.
Qualifications:
Prior experience in a hotel front desk or Night Audit role preferred
Excellent communication and problem-solving skills
Ability to work independently and multitask effectively
Knowledge of basic accounting principles
Flexibility to work overnight shifts, including weekends and holidays
If you are a team player who is dedicated to providing exceptional service to our guests, we want to hear from you. Join us at MainStay Suites Casper and become a valued member of our hospitality team.
About MainStay Suites Casper:
MainStay Suites Casper is located in the heart of Casper, Wyoming, offering comfortable accommodations and top-notch amenities for both business and leisure travelers. Our hotel provides spacious suites with fully equipped kitchens, complimentary breakfast, and free high-speed internet access. Guests can relax in our indoor pool and hot tub or stay active in our fitness center.
At MainStay Suites Casper, we are committed to providing a welcoming and comfortable environment for all our guests. Join us in delivering exceptional service and creating memorable experiences for those who choose to stay with us.
$25k-30k yearly est. 60d+ ago
Night Auditor
Pine Bluffs Hotel
Night auditor job in Pine Bluffs, WY
Replies within 24 hours Benefits:
Free uniforms
401(k)
Flexible schedule
Must be available weekends, and holidays. Reliable transportation required. The NightAuditor provides outstanding guest service by providing the guest with assistance in any area
necessary, answering telephones, making reservations, check-in and checkout guests. Collect and record
all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills,
and perform the duties of a Front Desk Associate during the night audit shift.
• Keeping hotel financial records in order
• Verifying that all accounts are balanced and supported by documentation
• Checking guests in and out of the hotel
• Responding to Guests' needs, request, and complaints
• Answering the phone and making reservations
• Summarizing each night's operations and listing any follow up tasks for management
• Performing duties on a daily checklist
• Knows al emergency procedures for hotel and guest safety
• Acting as the Manager on Duty (MOD) during hours when no MOD is available
• Complete knowledge of hotel operating policies and procedures
• Wash, Dry, and Fold Laundry
• Set up, Cook, and Clean for daily guest breakfast
• Requires ordinary conversation, hearing, and visual acuity.
• Bend, squat, kneel, twist and reach repetitively.
• Stand, walk for prolonged periods (8 hours per day), and move about the office and
customer facilities as necessary.
• Performing this job regularly requires use of hands to finger, handle, or feel objects,
tools or controls.
• Employee must occasionally lift and/or move up to 50 pounds.
• Employee must be able to climb several flights of stairs in case of emergency or if
property is not equipped with elevator. Compensation: $13.75 per hour
Discover Pine Bluffs, Wyoming! Welcome to the Cobblestone Inn & Suites in Pine Bluffs, WY. Our beautiful hotel is conveniently located near everything that Pine Bluffs has to offer including fishing, boating, swimming, hiking, bicycle trails and more. Our hotel provides easy access when traveling along Interstate 80 and US-30/Lincoln Hwy, and is within 40 miles of Cheyenne, WY and 70 miles of Scottsbluff, NE.
Coming to town for business? The Cobblestone Inn & Suites - Pine Bluffs offers easy access to Pine Bluffs Distillery, AmeriGas Propane, Pine Bluffs Health Clinic and more. While in town, be sure to visit the Texas Trail Museum and Our Lady of Peace Shrine. Take your picture at the Welcome to Wyoming sign for a keep sake! Between Memorial Day and Labor Day visit the “Windows of the Past” High Plains Archaeological Dig site to view finds from the prehistoric to early 1900 eras. Spend time with the locals during Pine Bluffs End of the Trail Kite Festival each fall or the annual Pine Bluffs Trail Days in August. No matter the time of year, you'll find plenty of recreational opportunities from hiking to bird watching and even disc golf!
At the Cobblestone Inn & Suites - Pine Bluffs you will feel at home with microwaves, refrigerators, luxury linens, Seattle's Best Coffee, and flat-panel televisions in every guest room. We offer our guests the amenities and services they need with 24-hour Seattle's Best Coffee Service, Complimentary Breakfast, Guest Laundry, 24-hour Onsite Convenience Store, Fitness Center, High Speed Wireless Internet Access, and so much more. At the Cobblestone Inn & Suites - Pine Bluffs, you will receive, “Big City Quality, Small Town Values…” each stay.
$13.8 hourly Auto-Apply 60d+ ago
Front Desk Agent
Travelodge Cheyenne
Night auditor job in Cheyenne, WY
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a Front Desk Agent for the TRAVELODGE/PENNY'S DINER of CHEYENNE, WY.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support front desk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$32k-39k yearly est. Auto-Apply 55d ago
Guest Service Agent - The Cloudveil
The Cloudveil
Night auditor job in Jackson, WY
Job DescriptionDescription:
As a Guest Services Agent, you are responsible for participating in all aspects of the Front Desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture. You will work with the Front Desk, Concierge and Guest Experience teams. You must ensure you maximize the guest experience by achieving all Marriott & AAA service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.
Essential Responsibilities
Follow safety and emergency guidelines, policies and procedures
Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest
Ensure all Brand and service standards are met and adhered to. Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model
Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested
Monitor guest accounts and room inventory. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
Be proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP)
Complete all assigned checklists and shift reports accurately
Complete all operations of lost and found, including inputting items into database, guest outreach, and shipping of guest items
Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture
Maintain house bank and operate cash register without error
Be educated and familiar with local and area recreational, dining, and cultural activities and attractions. Provide recommendations to guests
Be aligned with the culture, values, goals and human resource programs of the Marriott Brand
Follow all best practices, policies and procedures for Front Desk team
Maintain a clean, neat and organized workstation and lobby area
Complete miscellaneous tasks as assigned, assist in other departments when needed
Requirements:
Strong background of customer service experience
Minimum of one-year front desk or customer service experience, preferable with OPERA and Marriott systems
Possess excellent computer, verbal and written communication skills
Proven track record resolving guest problems and expediting solutions
Understand daily hotel operations and systems
Must read, write and speak the English language effectively
Possess complex math skills
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to work independently, with little to no supervision, use time efficiently and multi-task
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
$24k-30k yearly est. 6d ago
Front Desk Agent
Torrington Hotel
Night auditor job in Torrington, WY
Benefits:
401(k)
Company parties
Employee discounts
Flexible schedule
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Compensation: $12.75 per hour
Big City Quality, Small Town Values Cobblestone Hotels offers our guest “Big City Quality… Small Town Values” in every aspect of our hotels. We offer upper-midscale hotel accommodations across the United States for those away from home on business or leisure. Complimentary Hot Breakfast, Wireless Internet, Daily Newspaper, and Onsite Convenience Stores are all staples in the Cobblestone Hotels Brand mixing convenience, comfort and extraordinary customer service to create a perfect and relaxing stay.