Part Time Night Auditor - Candlewood Suites - McChord Field
Night auditor job in Lewisville, WA
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Balance and audit for accuracy room revenue, food and beverage revenue and telephone
revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and
house accounts.
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
Transmit credit card batches.
Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
Promote teamwork and quality service through daily communications and coordination with other departments.
May assist with other duties as assigned.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a front desk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly pay range for this role is $16.66 to $28.80. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
You can apply for this role through the link below (or through internal career site if you are a current employee).
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Auto-ApplyNight Auditor
Night auditor job in Seattle, WA
The Night Auditor responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Perks & Benefits:
When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:
3 weeks PTO
Annual education allowance of up to $1,000
Referral program
Residential housing discount after 1 year of continuous employment
What Will You Do?
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Works harmoniously and professionally with co-workers and supervisors.
Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Stores and retrieves guest luggage and packages.
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
Complies with Work Rules and Standards of Conduct.
Monitors house accounts, adjusting weekly and balancing forward daily.
Sorts shift work balancing adjustments, and charges making all necessary corrections.
Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.
Performs other duties as required.
What You Bring:
High School Diploma
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Excellent customer service orientation and excellent interpersonal skills
Excellent oral and written communication skills
Flexible scheduled that may include holidays and weekend and any day of the week
Must have excellent attention to detail, and accuracy.
Ability to prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Must have the ability to understand guest's service needs.
Proven ability to work cohesively with co-workers as part of a team.
Work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Flexible scheduled that may include holidays and weekend and any day of the week
Salary Range:
$26-27/hour
About The Company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
Auto-ApplyDelighted to Serve Night Auditor
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
BENEFITS :
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS :
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “why” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER . If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4th largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at ************************* .
Auto-ApplyDelighted to Serve Night Auditor
Night auditor job in Seattle, WA
Hourly Compensation: $25.50
(This is a set hourly wage. No wage range exists).
Non-Exempt, Overtime Eligible
BENEFITS:
Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
OTHER BENEFITS:
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Complimentary in our parking garage (subject to availability)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events
WHY THE RENAISSANCE SEATTLE HOTEL?
Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "
why
"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “
why
” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU!
Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
ABOUT OUR MANAGEMENT COMPANY
The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
Ownership is also the management company - No red tape
The company values longevity -nearly half of our team has been with us 5+ years
ABOUT OUR HOTEL
4th largest hotel in Seattle
Stable operation - hotel has never been sold
Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
Key Responsibilities
Guest Engagement & Service
Greet every guest with a smile, eye contact, and a friendly greeting.
Engage guests in conversation about their stay, needs, and interests.
Anticipate guest needs using verbal and nonverbal cues.
Assist guests with disabilities following proper guidelines.
Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
Provide accurate information about amenities, services, and local attractions.
Follow up to ensure all guest requests are completed to their satisfaction.
Check-In / Check-Out
Process check-ins and check-outs, verify identity, secure payment, and issue keys.
Set up accurate accounts, verify billing, and document exceptions.
Coordinate with Housekeeping regarding room readiness.
Approve late check-outs based on occupancy and maintain accurate records.
Manage room assignments and adjustments based on guest preferences.
Call Handling & Communication
Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
Direct calls, take messages, and record requests clearly.
Process wake-up calls and relay information to appropriate departments.
Communicate professionally with guests and teammates at all times.
Food & Beverage Support
Take and process F&B orders, answer menu questions, and enter transactions.
Reports & Records
Run assigned daily reports and ensure accuracy.
Log all guest requests, incidents, and adjustments in the CRM system.
Cash Handling & Finance
Process payments (cash, credit, debit, checks).
Balance and secure your bank at beginning and end of shift.
Follow accounting procedures for adjustments, paid-outs, and system outages.
Teamwork & Professionalism
Maintain strong working relationships across all departments.
Support coworkers, communicate effectively, and handle sensitive issues with respect.
Keep uniform and appearance clean and professional.
Follow all policies, procedures, and confidentiality guidelines.
Safety & Security
Follow emergency procedures and report any unsafe conditions immediately.
Maintain awareness of property security concerns.
Notify Security of incidents such as theft reports.
Other Duties
Assist with parking/valet communication and dispatch.
Perform other reasonable tasks as assigned by supervisors.
___________________________________________________________________________________________________________________________________________________________
Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at
*************************
.
Easy ApplyNight Auditor
Night auditor job in Yakima, WA
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location
Hilton Garden Inn Yakima, WA
Overview
Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily
Responsibilities
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
Qualifications Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays. Salary Range: $18.00-18.50
Auto-ApplyNight Auditor
Night auditor job in Portland, OR
Why us?
The Bidwell Hotel is seeking a part-time Night Auditor to join our team in serving guests with creativity and passion!
Work Where You Belong! The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city's shopping, dining, and top attractions including Powell's Bookstore, Multnomah Falls, and Pearl District. Foodies can tour the 100s of restaurants and bars right around the corner along with parks and outdoor spaces. Try our hip High Horse restaurant and bar featuring views of Portland's Theater district and an elevated selection of regionally inspired food and drinks or unwind at our spacious M Club lounge. Each spacious room offers a stunning view of the city, mountains or beautiful West Hills and features state-of-the-art amenities including a 65-inch HDTV and complimentary Wi-Fi. Hotel amenities include refillable water stations on every floor, a fitness center with Peloton bikes and TRX equipment
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
Moderate hearing required to communicate with guests.
Excellent vision required for viewing of CRT screen.
Excellent speech communication skills required to communicate with guests over the telephone.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Prolonged standing.
Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Paid time off for sick time
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Auto-ApplyNight Auditor - Part Time
Night auditor job in Vancouver, WA
Requirements:
Minimum high school diploma.
Available to work shifts between the hours of 9pm and 8am.
Must be able to work weekends.
Strong customer service skills with outgoing personality.
Must wear the appropriate uniform as prescribed by Evergreen's policy.
Must maintain personal cleanliness.
General Responsibilities
Daily operations of front desk duties to include but not limited to:
Check in/out guest
Room assignments
Complete nightly audit procedures
Emailing out reports to management
Tax exempt procedures
Balancing of AR Accounts
Shift and contingency reports
Phone calls, transfers, etc.
Must have based keyboarding experience
Greet each guest and ensure that they are satisfied.
Assist in any area as requested by supervisor
Adhere to all polices and procedures
Ability to sit/stand for 8 hour shifts.
Ability to work independently
Optimum Attributes:
Pleasing personality and good communication skills.
Ability to exceed the expectations of guests.
Well-groomed and professional appearance.
Willing to work on weekends and holidays.
Strong work ethic and outgoing personality.
View all jobs at this company
Night Auditor
Night auditor job in Wenatchee, WA
Job Description
Hilton Garden Inn Wenatchee managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Night Auditor! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!
Summary of position:
The primary purpose of this position is to provide efficient and courteous service to each customer and maximize room revenues during the Night Audit shift. Prepares financial reports, analyzes discrepancies, and generates backup reports. Also effectively executes guests check in and check out, answers questions about hotel rooms and rates, and responds to guest requests.
Qualifications:
High school diploma or equivalent GED; prior hotel or hospitality experience preferred
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
How we can elevate your career:
Advancement
: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.
Teamwork:
Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.
If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today.
Why work for NSH?
Work-Life Balance -
We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws
.
Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
Bereavement
Jury/Witness Duty
Community Volunteer Events
Social Event Outings
Health and Wellness -
These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Medical and Prescription, Vision
Dental
Employee Assistance Program
Hostcare
100% Company Paid Life Insurance
401(k) Retirement Plans With Match
Leave of Absence
Perks -
More than just a paycheck!
Team Member Travel Discounts
Entertainment Industry Discounts
Snack of the Month
Monthly Team Member Recognition
Service Recognition Awards
Incentive Programs
Referral Bonuses
Direct Deposit
Earned Wage Access
Retirement Planning
Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.
To learn more about our company please visit our web site at *******************
Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
NIGHT AUDITOR
Night auditor job in Spokane, WA
Our brand new Cambria Hotel Spokane Airport is currently seeking experienced Night Auditors . As a rockstar in the Front Office you will help us craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Hiring for full and part time positions - apply today!
Position Responsibilities :
Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Balance & account for all daily cash and charge transactions
Review & analyze all adjustments
Post room, tax and miscellaneous charges to guest folios
Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
Inform general manager of control issues
Follow audit binder and checklist required for duties and timelines
Ability to multi-task and prioritize
Flexibility- must anticipate regularly scheduled weekend and evening hours
Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
Education and Experience :
High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Our Perks:
Highly competitive salary
Medical, Dental, Vision, Ancillary Benefits, 401K
Paid Time Off, Paid Sick Time
Job Training, Opportunity for Advancement
Associate Referral Program, Hotel Discounts
And now - Daily Pay!
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 520 Newport Center Drive #520, Newport Beach, Ca 92660, or by contacting the People Resources and Development Department by dialing ************.
Auto-ApplyNight Auditor
Night auditor job in Spokane, WA
Job Description
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Auditor
Night auditor job in Spokane, WA
Job Description
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Auditor
Night auditor job in Auburn, WA
Job Description
Hotel Night Auditor /Overnight Shift /Front Desk Agent
Isn't it time to work somewhere you love that is fun, exciting, and rewarding?
We are one of the best service hotel operating companies in the area. We are not only proud of where we work, but this place is like a family and we definitely know how to have fun. Our hotel has an opening with the front desk and we are looking for the best candidate. This position is 4 days a week, with 10-hour shifts, and has a flexible schedule.
Front desk agents represent the hotel to the guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. This job has great upward potential, benefits, monthly bonuses, 401(k), and the opportunity to cross-train in other departments, and competitive pay increases based on performance. Paid Vacation time and sick pay.
Compensation:
$19 - $20 hourly + bonuses
Responsibilities:
Maintains an inventory of vacancies, reservations, and room assignments. Possesses a working knowledge of the reservations department
Knows room locations, types of rooms available, and room rates
Registers arriving guests and assigns rooms
Coordinates guest room maintenance work with the engineering and maintenance division
Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
Process laundry (wash, dry, fold) to re-stock for the next housekeeping day
Reports any unusual occurrences or requests to the manager
Manages and resolves all guest complaints in a professional and courteous manner
Processes guest check-outs and handles monetary transactions
Maintains a high level of professional appearance and demeanor
Team oriented establishment
Performs other duties as assigned
Flexible shifts 4 nights 10-hour shifts
Qualifications:
Night Auditor experience a plus
Able to work overnight
Reliable transportation
High school diploma
Able to lift up to 50 lbs.
Customer Service
Valid driver License
Flexible hours
Hotel experience
Smiling face
About Company
Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.
Night Auditor
Night auditor job in Medford, OR
Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation:
17.00 - 19.00 hourly
Responsibilities:
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
Ensure all guests feel they are having an exceptional experience at the property
Complete additional bookkeeping, administrative, and accounting procedures as requested
Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
Qualifications:
Outstanding communication skills and excellent customer service skills are required
Requires a flexible schedule that allows for overnight shift hours
Proficiency with computers is required; experience with reservation and accounting software is desired
Diploma or equivalent from high school is required; some college is desired
Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
About Company
At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!
Night Auditor
Night auditor job in Portland, OR
Night Auditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
Night Auditor
for the Hotel de Luxe in Portland, OR.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a Night Auditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyNight Auditor
Night auditor job in Carson, WA
Job Description
NIGHT AUDITOR
STARTING WAGE: 20.00 HIRING MANAGER: Lana
At Carson Hot Springs Resort, we pride ourselves in the ability to offer a doorway into the beauty of nature and simplicity as well as nature's sulfur-rich healing mineral waters.
We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.
We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. Carson Hot Springs is an equal-opportunity employer.
Responsibilities include:
Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
Perform guest check-ins, check-outs, and room assignments
Night audit reporting
Provide customer service at the highest level
Handle upset guests with sensitivity and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption
Qualifications:
Computer proficiency; ability to operate basic office equipment
Basic math, reading/writing, and comprehension skills
Ability to stand and walk for extended periods of time
Ability to provide stellar customer service and handle upset guests professionally and with compassion
Available to work flexible hours to include weekends and holidays
Read, write, speak, and understand English
Night Auditor
Night auditor job in North Bend, OR
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Compensation: $15 - $17
Key Responsibilities:
Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
Handle guest requests, concerns, and complaints promptly and professionally.
Process payments and transactions, including room charges, cash, debit, or credit.
Ensure the common area and lobby are clean and presentable.
Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
Maintain front desk supplies and equipment.
Coordinate with housekeeping and maintenance to track room readiness.
Answer guest calls and provide information about the property and local attractions.
Perform administrative duties, including filing and updating records.
Safeguard guest information and handle confidential records with integrity.
Other duties as assigned.
Requirements:
1 year of experience in hospitality and front desk roles.
Strong written and verbal communication skills.
Proficiency in Windows operating systems, spreadsheets, and word processing.
Ability to solve problems and make decisions quickly.
High school diploma or equivalent.
Ability to work independently and handle stressful situations.
Physical Demands:
Regularly required to walk, stand, and use hands to complete tasks.
Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.
Auto-ApplyFront Desk - Night Auditor
Night auditor job in George, WA
About Holiday Inn Express - George, WA Located just off I-90 near the Gorge Amphitheatre, Holiday Inn Express - George serves as the premier hospitality destination in Central Washington for concertgoers, leisure travelers, and business guests. Our hotel offers modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to local wineries, outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while maintaining the highest standards of service and hospitality.
Position: Night Auditor
Are you friendly, detail-oriented, and able to work in a fast-paced environment? The Night Auditor plays a key role in ensuring smooth overnight operations, attending to guest needs-including registration, checkout, and cashiering-and ensuring daily financial reports are accurate and complete.
Benefits
$16.50/hour
Travel Discounts (IHG Brand Family)
Sick Pay
Medical/Vision/Dental Insurance for Full-Time Employees (after 90 days)
Responsibilities
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house
Check in and check out guests efficiently and courteously
Explain and provide any promotional items to each guest checking in
Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate
Complete nightly audit procedures to balance daily revenue and reconcile accounts
Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance
Document guest accidents or incidents using the appropriate report forms
Record maintenance issues and safety concerns in the maintenance log
Maintain a clean, organized, and professional front desk area
Take the initiative to greet guests in a friendly and welcoming manner
Ensure compliance with all IHG brand and company policies
Perform other duties as assigned
Qualifications
High School Diploma/GED required
Previous hospitality or customer service experience preferred
Strong attention to detail and organization skills
Experience handling cash, credit card procedures, and basic math concepts
Proficient in multitasking and problem-solving
Ability to work independently with minimal supervision
Availability to work overnight shifts, weekends, and holidays
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression
Auto-ApplyHotel Night Audit
Night auditor job in SeaTac, WA
Do you want to work for a great company with competitive benefits and pay? The Aloft Seattle Sea-Tac Airport is looking to hire a Night Auditor. If you think you'd be a great addition to our team, please apply!
Benefits:
Medical, dental, and vision offered after qualification period
Competitive performance bonuses - potential for up to $400 monthly
401k with match offered after qualification period
Employee discounts at Marriott Hotels worldwide
SeaTac Sick Pay
Overtime pay for holidays worked, 10 holidays per year
Free parking
Job Duties:
Provide exceptional guest service to all hotel guests
Greet and check guests into and out of the hotel
Handle all guest requests and/or concerns in a professional and courteous manner
Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy
Run all necessary night audit reports
Must be flexible in schedule: Positions could be mornings or nights, including Weekends and Holidays
Answer phones
Job Requirements:
Must be able to stand for extended periods of time
Be outgoing and friendly
Prior customer service experience is preferred
Arctic Club Hotel - Night Auditor
Night auditor job in Seattle, WA
Job Description
At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.
What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!
POSITION SUMMARY: The Night Auditor at one of Oxford's luxury or boutique-style hotels is responsible for overseeing overnight front desk operations, balancing daily financial transactions, maintaining security, and delivering outstanding guest service. This role ensures the accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours. The Night Auditor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Administration (60%):
Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments
Complete all reports generated by RoomKey and distribute them to appropriate departments
Ensure direct billings are posted to the general ledger timely, including meeting room charges
Perform full system backups and assign wake-up calls
Performs accurate month-end processing, reporting any discrepancies to the property management team
Maintain awareness of room inventory at all times
Enforce hotel policies regarding guest behavior, noise levels, and access control reporting guest incidents to the property management team
Accurately count and manage bank transactions, reporting any discrepancies to management
Run audit reports/journals from the front office system, Point of Sale, and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations
Verify and schedule any requested Valet and transportation needs
Prepare any VIP arrival arrangements ahead of time, communicating needs at shift change
Enter all maintenance issues and requests into the maintenance tracking system
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Services (30%):
Welcome guests with a polished and professional demeanor, ensuring a smooth check-in and check-out process.
Provide detailed information about the hotel, its amenities, and expert-level local recommendations
Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times
Serve as the primary point of contact for guest inquiries and concerns overnight to Ensure that Four-Diamond service is offered at all times
Register guests, verify registration details, and manage key control
Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
Remain available to guests at all times at the front desk
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Promptly answer the telephone using positive and clear communication. Input messages into the computer.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Be knowledgeable about and able to respond to emergency situations
Other (10%):
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May be required to train on other shifts for coverage as needed
May participate in the drivers program or other hotel-related duties as assigned
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
CORE SKILLS AND VALUES:
Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure
Company Character: Supports company vision and values
Customer Focus: Builds positive and fruitful customer relationships
Detail Orientation: Is accurate and methodical with details and/or numbers
Ethics Integrity Values: Ably builds trust and is widely trusted
Interpersonal Communication: Relates well with people verbally and in written form
Stress Management: Functions well under stress
Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive
PREFERRED EDUCATION & EXPERIENCE:
High School Diploma or GED preferred
Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided
Familiarity with basic computer applications such as Microsoft Office is advantageous
Any previous experience in a front desk, reception, or related role is a plus but not mandatory
JOB REQUIREMENTS
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
PHYSICAL REQUIREMENTS
Must be able to stand on feet throughout work hours
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs
Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
Hotel Night Auditor
Night auditor job in Hillsboro, OR
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - NIGHT AUDITOR:
Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.
A TYPICAL SHIFT:
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
REQUIREMENTS:
Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Front Desk Supervisor - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Auto-Apply