Night clerk job description
Updated March 14, 2024
16 min read
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Example night clerk requirements on a job description
Night clerk requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in night clerk job postings.
Sample night clerk requirements
- High school diploma or equivalent.
- Ability to work in shifts.
- Computer literacy.
- Excellent organizational skills.
- Knowledge of hotel operations.
Sample required night clerk soft skills
- Strong customer service focus.
- Flexibility to handle multiple tasks.
- Excellent communication skills.
- Ability to work independently.
- Ability to handle stressful situations.
Night clerk job description example 1
Kingman Regional Medical Center night clerk job description
Unlock your potential for professional development! We are hiring a Provider Credentialing and PBX Clerk (Full time/Weekend/Nights) to join our Patient Access Services team!
Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play!
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance
Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities:
* Exceptional Colleagues
* Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability.
* Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
* Health and Well-Being
* Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
* Generous Paid Leave Accruals
* 403b Pension Plan with Employer Contributions
* Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
* Employee Identity Theft Protection
* On-site daycare exclusive to our employees' children of all ages
* Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts
* Career Growth and Development
* Tuition Reimbursement/Scholarships for full-time employees
* As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
* So much more!
Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
* Greets individuals over the PBX in a professional, caring and courteous manner. · Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner. · Adheres to all hospital and department policies, procedures and goals. · General office functions as assigned to support the department efficiency. · Provides excellent customer service and adheres to the Behavioral Expectations Agreement. · Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring. · Identifies department and self when answering the telephone. · Able to handle heavy phone volumes. · All calls are answered in a timely manner. · Scans charts on discharged patients, ER treat and releases, outpatients on a daily basis to assist the department. · Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning. · Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying. · Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor. · Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action. · Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency. · Always performs and communicates in a highly professional manner. · Demonstrates enthusiasm and self-motivation in performing job duties. · Performs other duties as assigned.
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
Excellent customer service skills. · Ability to communicate effectively with others.
* Education: High school diploma or equivalent
* Experience: Minimum of one year in an office setting with customer interactions
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multilingual, master's degree)] Experience: Experience in a healthcare setting or related industry.
Special Position Requirements[Optional section: any travel, security, risk, hazard, or related special conditions which apply to the position]
Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues
Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
Ability to work evenings, nights and weekends as necessary to meet operational objectives. · Position requires sedentary work, occasionally carrying small objects short distances. · Must be able to sit at a terminal for up to seven (7) hours daily. · Must be able to bend, stoop and reach for files and supplies. · Must be able to get up from chair regularly to get paperwork. · Must be able to handle up to 100 telephone or interpersonal contact daily, and accommodate occasional anger/frustration on the part of the patients. · Must be able to distinguish phone rings and callers voices against regular background noise and conversation · Must be able to distinguish security alarms and radio conversation against background noise and conversation.
Apply Now
When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.
Facility Profile
Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital and a member of the Mayo Clinic Care Network. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.
Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play!
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance
Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities:
* Exceptional Colleagues
* Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability.
* Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
* Health and Well-Being
* Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
* Generous Paid Leave Accruals
* 403b Pension Plan with Employer Contributions
* Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
* Employee Identity Theft Protection
* On-site daycare exclusive to our employees' children of all ages
* Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts
* Career Growth and Development
* Tuition Reimbursement/Scholarships for full-time employees
* As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
* So much more!
Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]
* Greets individuals over the PBX in a professional, caring and courteous manner. · Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner. · Adheres to all hospital and department policies, procedures and goals. · General office functions as assigned to support the department efficiency. · Provides excellent customer service and adheres to the Behavioral Expectations Agreement. · Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring. · Identifies department and self when answering the telephone. · Able to handle heavy phone volumes. · All calls are answered in a timely manner. · Scans charts on discharged patients, ER treat and releases, outpatients on a daily basis to assist the department. · Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning. · Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying. · Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor. · Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action. · Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency. · Always performs and communicates in a highly professional manner. · Demonstrates enthusiasm and self-motivation in performing job duties. · Performs other duties as assigned.
Qualifications [Statements regarding minimum educational and experience qualifications, required proficiencies with specialized knowledge, computer proficiencies, military service, required certifications, etc.]
Excellent customer service skills. · Ability to communicate effectively with others.
* Education: High school diploma or equivalent
* Experience: Minimum of one year in an office setting with customer interactions
Preferences [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multilingual, master's degree)] Experience: Experience in a healthcare setting or related industry.
Special Position Requirements[Optional section: any travel, security, risk, hazard, or related special conditions which apply to the position]
Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues
Work Requirements [Optional section: work requirements for physical or other important issues which relate to the job]
Ability to work evenings, nights and weekends as necessary to meet operational objectives. · Position requires sedentary work, occasionally carrying small objects short distances. · Must be able to sit at a terminal for up to seven (7) hours daily. · Must be able to bend, stoop and reach for files and supplies. · Must be able to get up from chair regularly to get paperwork. · Must be able to handle up to 100 telephone or interpersonal contact daily, and accommodate occasional anger/frustration on the part of the patients. · Must be able to distinguish phone rings and callers voices against regular background noise and conversation · Must be able to distinguish security alarms and radio conversation against background noise and conversation.
Apply Now
When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.
Facility Profile
Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital and a member of the Mayo Clinic Care Network. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.
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Night clerk job description example 2
House of Blues night clerk job description
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP reserved Seating. This team will work closely with the Box Office Manager and operations team to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.
Job Functions:
+ Greet all guests and assist in answering any questions they may have about the venue
+ Sell all the various upsells offered at each event including VIP Seating
+ Communicate daily concert promotions, upgrades, future ticket deals to guests
+ Assist in setting up and breaking down chairs, signs, and tables as needed
+ Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
+ Maintain order and ensure adherence to safety rules
+ Handle credit card transactions according to Live Nation's audit guidelines
+ Balance out at the end of each shift with a supervisor
Qualifications:
Required
+ High school diploma/GED
+ Must be at least 18 years of age
+ Excellent verbal, written and interpersonal communication skills
+ Familiar with iPhone and iPad technology
+ Ability to work weekdays, weekends and holidays, including late evenings
Preferred
+ Point of sales experience
+ Customer service experience
Physical Demands/Working Environment:
+ Working environment is fast-paced, often loud and stressful
+ Position requires extended periods of prolonged standing and working on your feet
+ Must be able to lift or move up to 25 lbs. using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP reserved Seating. This team will work closely with the Box Office Manager and operations team to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.
Job Functions:
+ Greet all guests and assist in answering any questions they may have about the venue
+ Sell all the various upsells offered at each event including VIP Seating
+ Communicate daily concert promotions, upgrades, future ticket deals to guests
+ Assist in setting up and breaking down chairs, signs, and tables as needed
+ Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
+ Maintain order and ensure adherence to safety rules
+ Handle credit card transactions according to Live Nation's audit guidelines
+ Balance out at the end of each shift with a supervisor
Qualifications:
Required
+ High school diploma/GED
+ Must be at least 18 years of age
+ Excellent verbal, written and interpersonal communication skills
+ Familiar with iPhone and iPad technology
+ Ability to work weekdays, weekends and holidays, including late evenings
Preferred
+ Point of sales experience
+ Customer service experience
Physical Demands/Working Environment:
+ Working environment is fast-paced, often loud and stressful
+ Position requires extended periods of prolonged standing and working on your feet
+ Must be able to lift or move up to 25 lbs. using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Dealing with hard-to-fill positions? Let us help.
Night clerk job description example 3
Live Nation Entertainment night clerk job description
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP reserved Seating. This team will work closely with the Box Office Manager and operations team to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.
Job Functions:
+ Greet all guests and assist in answering any questions they may have about the venue
+ Sell all the various upsells offered at each event including VIP Seating
+ Communicate daily concert promotions, upgrades, future ticket deals to guests
+ Assist in setting up and breaking down chairs, signs, and tables as needed
+ Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
+ Maintain order and ensure adherence to safety rules
+ Handle credit card transactions according to Live Nation's audit guidelines
+ Balance out at the end of each shift with a supervisor
Qualifications:
Required
+ High school diploma/GED
+ Must be at least 18 years of age
+ Excellent verbal, written and interpersonal communication skills
+ Familiar with iPhone and iPad technology
+ Ability to work weekdays, weekends and holidays, including late evenings
Preferred
+ Point of sales experience
+ Customer service experience
Physical Demands/Working Environment:
+ Working environment is fast-paced, often loud and stressful
+ Position requires extended periods of prolonged standing and working on your feet
+ Must be able to lift or move up to 25 lbs. using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP reserved Seating. This team will work closely with the Box Office Manager and operations team to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.
Job Functions:
+ Greet all guests and assist in answering any questions they may have about the venue
+ Sell all the various upsells offered at each event including VIP Seating
+ Communicate daily concert promotions, upgrades, future ticket deals to guests
+ Assist in setting up and breaking down chairs, signs, and tables as needed
+ Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
+ Maintain order and ensure adherence to safety rules
+ Handle credit card transactions according to Live Nation's audit guidelines
+ Balance out at the end of each shift with a supervisor
Qualifications:
Required
+ High school diploma/GED
+ Must be at least 18 years of age
+ Excellent verbal, written and interpersonal communication skills
+ Familiar with iPhone and iPad technology
+ Ability to work weekdays, weekends and holidays, including late evenings
Preferred
+ Point of sales experience
+ Customer service experience
Physical Demands/Working Environment:
+ Working environment is fast-paced, often loud and stressful
+ Position requires extended periods of prolonged standing and working on your feet
+ Must be able to lift or move up to 25 lbs. using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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Updated March 14, 2024
Updated March 14, 2024