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Become A Night Manager

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Working As A Night Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $45,650

    Average Salary

What Does A Night Manager Do At Kimpton Hotels

* Oversee and supervise all duties performed by all Front Office employees.
* Create and post all employee schedules on Thursday by 12 noon.
* Coach, Counsel & Discipline employees when necessary, using proper documentation and proper techniques.
* Ensure that all Front Office employees complete their essential duties before their departure.
* Ensure that all Front Office employees are posted at their stations at posted time.
* Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
* Assist with any scheduled shift problems on the Night audit shifts.
* Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
* Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
* Monitor and maintain proper Front Office operational supplies.
* Accountable for meeting or coming in under payroll and expense budgets.
* Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
* Accountable for the "guest ledger" and its proper daily maintenance.
* Accountable for meeting and maintaining the "guest comment card" return ratios required by the hotel and management

What Does A Night Manager Do At Fairmont

* Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:
* Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
* Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
* Consistently offer professional, friendly and engaging service
* Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
* Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
* Train supervisors and fulfill training role in the absence of the trainer
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
* Employee Status

What Does A Night Manager Do At Fairmont

* Reporting to the Front Office Manager at Fairmont San Francisco and Claremont Club & Spa, A Fairmont Hotel, responsibilities and essential job functions include but are not limited to the following:
* Provide leadership support to the Front Desk, Royal Service, and Guest Services in the daily operational duties for these areas.
* Consistently offer professional, friendly and engaging service.
* Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
* Train colleagues on service standards, systems and procedures
* Manage room inventory according to guest preferences and availability
* Efficiently process and organize relocations on over committed nights
* Handle guest recovery and follow through on all guests requests
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow and support department policies, procedures, and service standards
* Be knowledgeable, follow and support all health and safety policies and procedures ensuring the well being of our guests, colleagues, and property.
* Serve as an information source regarding the hotels and surrounding areas
* Work with fellow colleagues throughout the hotels’ in a cooperative and friendly manner to develop team spirit.
* Balance and audit all Front Office postings and settlements and additional night audit responsibilities.
* Complete the update process on the Front Office system per established system guidelines.
* Perform other duties as assigned
* Employee Status

What Does A Night Manager Do At Fairmont

* Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
* Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience
* Acts as ambassador and spokesperson to all customers; promotes tailored services to VIPs and loyalty program members; responding in a timely and consistent manner to customer & third party concerns; fielding issues with all operational departments
* Demonstrates a commitment to Service Excellence; leads the tactical implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
* Ensures that daily labor outlook and results for the Front Office department are accurate; maintains departmental efficiency/productivity and essential luxury guest services; maximization of revenues via upsells
* Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (RevPar and GOP); develops plans to maximize upsell revenues
* Coaches and mentors colleagues; creates an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
* Leads department to maintain superior colleague engagement through action planning as a result of the Colleague Engagement Survey including continuous improvements
* Ensures colleague concerns are resolved in a professional and timely manner
* Builds and maintains employee relationships; attends monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in departmental and hotel recognition events
* Contributing to a positive hotel culture and success of ongoing Service Promise training
* Executes and monitors effective goals and measurements for the Front Desk, exceeding expectations of all four pillars (colleagues, owners, guests and brand)
* Assists with ECOSURE & LQA action planning and improvement plan implementation; ensuring a consistent delivery of luxury product and services
* Involved and active within hotel committees
* Promotes health, safety and well being of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures; understands and implements the corporate crisis communication procedures within the Front Office
* Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics and ensures Service Essentials and Brand Standards are in place and executed
* Performs any and all other tasks which are assigned by the management team
* Employee Status

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How To Become A Night Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Night Manager jobs

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Real Night Manager Salaries

Job Title Company Location Start Date Salary
Night Manager Elwood Fuel, Inc. East Northport, NY Apr 03, 2016 $69,992
Night Manager/Maintenance Ambaji Krupa Inc.DBA Microtel Inn Greensboro, GA Apr 04, 2008 $64,697
Night Manager ADPP Enterprises, Inc. Mahwah, NJ Mar 11, 2010 $60,836
Night Manager Gabriel & Kanth Enterprises Inc. Norristown, PA Dec 02, 2009 $57,956
Night Manager Gabriel & Kanth Enterprises Inc. Norristown, PA Sep 03, 2010 $57,956
Night Manager Gabriel & Kanth Enterprises Inc. Norristown, PA Dec 08, 2009 $57,956
Hotel Night Manager Regency Midwest Ventures, LP Bismarck, ND Oct 28, 2016 $56,472
Night Manager MK Marketing Inc. Lockney, TX Nov 14, 2016 $56,389
Night Manager MK Marketing Inc. Lockney, TX Feb 12, 2016 $56,389
Night Manager J. T. Inc. DBA 7-Eleven Washington, DC Oct 05, 2016 $55,411
Night Manager GUR-Prasad Business, Inc. Phillipsburg, NJ May 12, 2010 $55,180
Night Manager GUR Prasad Business, Inc. Phillipsburg, NJ May 13, 2010 $55,180
Night Manager Hyatt Corporation New York, NY Sep 16, 2013 $53,227
Night Manager Tani Food Mart Inc. Houston, TX Jul 10, 2015 $52,728
Night Manager Joe's Service Center Los Angeles, CA Feb 26, 2015 $51,813
Night Manager NSS&MSS Inc., DBA Van Dorn Shell Alexandria, VA Mar 16, 2009 $51,445
Night Manager NSS&MSS Inc., DBA Van Dorn Shell Alexandria, VA Jan 21, 2009 $51,445
Night Manager Trax Inc. Irving, TX Oct 27, 2014 $50,461
Night Manager Sal-Ali Inc. Irving, TX May 20, 2011 $48,610
Night Manager C-Store Good Luck Corporation Richardson, TX Nov 09, 2007 $48,100 -
$48,500
Night Manager Four Seasons Hotels Limited Washington, DC Mar 01, 2010 $47,500
Night Manager Lakha Management Inc. Skokie, IL Aug 06, 2010 $45,386
Night Manager Lakha Management Inc. Skokie, IL Jan 28, 2008 $45,386
Night Manager Rhea Investments LLC Atlanta, GA Sep 29, 2008 $45,000
Night Manager Sara Petroleum Inc. San Antonio, TX Sep 16, 2008 $44,782
Night Manager Shahzin Investments Inc. San Antonio, TX Oct 10, 2008 $44,782
Night Manager Four Seasons Corporate Services, Inc. Kailua, HI Dec 01, 2011 $42,806
Night Manager 9216 Church Chicken Inc. DBA Popeyes Chicken & Bis New York, NY Aug 29, 2012 $42,598
Night Manager Andreas Diner LP Trevose, PA Feb 23, 2016 $41,766
Night Manager Al Karim Donuts Inc. Fort Lauderdale, FL Mar 15, 2010 $40,091

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Top Skills for A Night Manager

OutstandingCustomerServiceFoodSafetyMerchandiseNightAuditSuperviseFrontDeskKitchenPayrollCreditCardTransactionsCustomerComplaintsBankDepositsFoodPreparationFrontOfficeInventoryControlBeverageLossPreventionNightCrewDeliStoreOperationsCompanyPolicies

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Top Night Manager Skills

  1. Outstanding Customer Service
  2. Food Safety
  3. Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Recognized for outstanding customer service consistently held the position of best performing store in the region.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Tracked sales and ordered merchandise appropriately.
  • Trained night auditor to balance daily transactions from front desk, gift shop, and restaurant.
  • Supervised staff, provided customer service and assisted store managers meet profit goals.

Top Night Manager Employers

Night Manager Videos

Jonathan and Jed The Night Manager

How to become a Hotel Manager - Chapter 1

Hugh Laurie and Olivia Colman on The Night Manager | This Morning

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