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Deal with People
Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations.Education
Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.
Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.
At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.
Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.Work Experience in a Related Occupation
Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.Licenses, Certifications, and Registrations
Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.Advancement
Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.Important Qualities
Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.
Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.
Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.
Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.
Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.
Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.
Average Length of Employment
Top Careers Before Night Manager
Top Careers After Night Manager
Hispanic or Latino10.5%
Black or African American0.5%
Unfortunately we don’t have enough data for this section.
University of Phoenix21.7%
Southern New Hampshire University5.5%
Utah State University5.1%
Illinois State University4.5%
Weber State University4.0%
University of North Texas4.0%
Utah Valley University4.0%
Johnson & Wales University3.8%
University of Arkansas, Fayetteville3.8%
University of South Florida3.6%
Iowa State University3.6%
University of Tennessee - Martin3.4%
Michigan State University3.4%
Grand Canyon University3.4%
University of Minnesota - Duluth3.2%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Night Manager||Elwood Fuel, Inc.||East Northport, NY||Apr 03, 2016||$69,992|
|Night Manager/Maintenance||Ambaji Krupa Inc.DBA Microtel Inn||Greensboro, GA||Apr 04, 2008||$64,697|
|Night Manager||ADPP Enterprises, Inc.||Mahwah, NJ||Mar 11, 2010||$60,836|
|Night Manager||Gabriel & Kanth Enterprises Inc.||Norristown, PA||Dec 02, 2009||$57,956|
|Night Manager||Gabriel & Kanth Enterprises Inc.||Norristown, PA||Sep 03, 2010||$57,956|
|Night Manager||Gabriel & Kanth Enterprises Inc.||Norristown, PA||Dec 08, 2009||$57,956|
|Hotel Night Manager||Regency Midwest Ventures, LP||Bismarck, ND||Oct 28, 2016||$56,472|
|Night Manager||MK Marketing Inc.||Lockney, TX||Nov 14, 2016||$56,389|
|Night Manager||MK Marketing Inc.||Lockney, TX||Feb 12, 2016||$56,389|
|Night Manager||J. T. Inc. DBA 7-Eleven||Washington, DC||Oct 05, 2016||$55,411|
|Night Manager||GUR-Prasad Business, Inc.||Phillipsburg, NJ||May 12, 2010||$55,180|
|Night Manager||GUR Prasad Business, Inc.||Phillipsburg, NJ||May 13, 2010||$55,180|
|Night Manager||Hyatt Corporation||New York, NY||Sep 16, 2013||$53,227|
|Night Manager||Tani Food Mart Inc.||Houston, TX||Jul 10, 2015||$52,728|
|Night Manager||Joe's Service Center||Los Angeles, CA||Feb 26, 2015||$51,813|
|Night Manager||NSS&MSS Inc., DBA Van Dorn Shell||Alexandria, VA||Mar 16, 2009||$51,445|
|Night Manager||NSS&MSS Inc., DBA Van Dorn Shell||Alexandria, VA||Jan 21, 2009||$51,445|
|Night Manager||Trax Inc.||Irving, TX||Oct 27, 2014||$50,461|
|Night Manager||Sal-Ali Inc.||Irving, TX||May 20, 2011||$48,610|
|Night Manager C-Store||Good Luck Corporation||Richardson, TX||Nov 09, 2007||$48,100 -
|Night Manager||Four Seasons Hotels Limited||Washington, DC||Mar 01, 2010||$47,500|
|Night Manager||Lakha Management Inc.||Skokie, IL||Jan 28, 2008||$45,386|
|Night Manager||Lakha Management Inc.||Skokie, IL||Aug 06, 2010||$45,386|
|Night Manager||Rhea Investments LLC||Atlanta, GA||Sep 29, 2008||$45,000|
|Night Manager||Sara Petroleum Inc.||San Antonio, TX||Sep 16, 2008||$44,782|
|Night Manager||Shahzin Investments Inc.||San Antonio, TX||Oct 10, 2008||$44,782|
|Night Manager||Four Seasons Corporate Services, Inc.||Kailua, HI||Dec 01, 2011||$42,806|
|Night Manager||9216 Church Chicken Inc. DBA Popeyes Chicken & Bis||New York, NY||Aug 29, 2012||$42,598|
|Night Manager||Andreas Diner LP||Trevose, PA||Feb 23, 2016||$41,766|
|Night Manager||Al Karim Donuts Inc.||Fort Lauderdale, FL||Mar 15, 2010||$40,091|
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