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Become A Night Manager

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Working As A Night Manager

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $45,650

    Average Salary

What Does A Night Manager Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

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How To Become A Night Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Night Manager jobs

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Night Manager Demographics

Gender

Male

58.2%

Female

40.5%

Unknown

1.3%
Ethnicity

White

81.5%

Hispanic or Latino

10.5%

Asian

5.9%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

54.9%

French

12.5%

German

6.7%

Arabic

3.7%

Russian

2.4%

Italian

2.4%

Portuguese

2.4%

Korean

2.0%

Mandarin

1.7%

Chinese

1.7%

Dakota

1.7%

Carrier

1.3%

Greek

1.3%

Japanese

1.3%

Dutch

1.0%

Vietnamese

0.7%

Hindi

0.7%

Thai

0.7%

Hebrew

0.7%

Swedish

0.3%
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Night Manager Education

Schools

University of Phoenix

21.7%

Ashford University

5.7%

Southern New Hampshire University

5.5%

Utah State University

5.1%

Kaplan University

5.1%

Illinois State University

4.5%

Liberty University

4.5%

Weber State University

4.0%

University of North Texas

4.0%

Utah Valley University

4.0%

Johnson & Wales University

3.8%

Cornell University

3.8%

University of Arkansas, Fayetteville

3.8%

Purdue University

3.8%

University of South Florida

3.6%

Iowa State University

3.6%

University of Tennessee - Martin

3.4%

Michigan State University

3.4%

Grand Canyon University

3.4%

University of Minnesota - Duluth

3.2%
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Majors

Business

29.3%

Criminal Justice

6.7%

Accounting

6.3%

Psychology

5.9%

Management

4.7%

General Studies

4.6%

Health Care Administration

4.2%

Hospitality Management

4.1%

Communication

3.6%

Nursing

3.5%

Computer Science

3.2%

Liberal Arts

3.1%

Medical Assisting Services

2.9%

Education

2.8%

Marketing

2.6%

Political Science

2.6%

Graphic Design

2.6%

English

2.5%

Biology

2.5%

History

2.4%
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Degrees

Other

35.4%

Bachelors

34.8%

Associate

15.5%

Masters

6.3%

Certificate

5.0%

Diploma

1.9%

Doctorate

0.7%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Night Manager Salaries

Job Title Company Location Start Date Salary
Night Manager Elwood Fuel, Inc. East Northport, NY Apr 03, 2016 $69,992
Night Manager/Maintenance Ambaji Krupa Inc.DBA Microtel Inn Greensboro, GA Apr 04, 2008 $64,697
Night Manager ADPP Enterprises, Inc. Mahwah, NJ Mar 11, 2010 $60,836
Night Manager Gabriel & Kanth Enterprises Inc. Norristown, PA Dec 02, 2009 $57,956
Night Manager Gabriel & Kanth Enterprises Inc. Norristown, PA Sep 03, 2010 $57,956
Night Manager Gabriel & Kanth Enterprises Inc. Norristown, PA Dec 08, 2009 $57,956
Hotel Night Manager Regency Midwest Ventures, LP Bismarck, ND Oct 28, 2016 $56,472
Night Manager MK Marketing Inc. Lockney, TX Nov 14, 2016 $56,389
Night Manager MK Marketing Inc. Lockney, TX Feb 12, 2016 $56,389
Night Manager J. T. Inc. DBA 7-Eleven Washington, DC Oct 05, 2016 $55,411
Night Manager GUR-Prasad Business, Inc. Phillipsburg, NJ May 12, 2010 $55,180
Night Manager GUR Prasad Business, Inc. Phillipsburg, NJ May 13, 2010 $55,180
Night Manager Hyatt Corporation New York, NY Sep 16, 2013 $53,227
Night Manager Tani Food Mart Inc. Houston, TX Jul 10, 2015 $52,728
Night Manager Joe's Service Center Los Angeles, CA Feb 26, 2015 $51,813
Night Manager NSS&MSS Inc., DBA Van Dorn Shell Alexandria, VA Mar 16, 2009 $51,445
Night Manager NSS&MSS Inc., DBA Van Dorn Shell Alexandria, VA Jan 21, 2009 $51,445
Night Manager Trax Inc. Irving, TX Oct 27, 2014 $50,461
Night Manager Sal-Ali Inc. Irving, TX May 20, 2011 $48,610
Night Manager C-Store Good Luck Corporation Richardson, TX Nov 09, 2007 $48,100 -
$48,500
Night Manager Four Seasons Hotels Limited Washington, DC Mar 01, 2010 $47,500
Night Manager Lakha Management Inc. Skokie, IL Jan 28, 2008 $45,386
Night Manager Lakha Management Inc. Skokie, IL Aug 06, 2010 $45,386
Night Manager Rhea Investments LLC Atlanta, GA Sep 29, 2008 $45,000
Night Manager Sara Petroleum Inc. San Antonio, TX Sep 16, 2008 $44,782
Night Manager Shahzin Investments Inc. San Antonio, TX Oct 10, 2008 $44,782
Night Manager Four Seasons Corporate Services, Inc. Kailua, HI Dec 01, 2011 $42,806
Night Manager 9216 Church Chicken Inc. DBA Popeyes Chicken & Bis New York, NY Aug 29, 2012 $42,598
Night Manager Andreas Diner LP Trevose, PA Feb 23, 2016 $41,766
Night Manager Al Karim Donuts Inc. Fort Lauderdale, FL Mar 15, 2010 $40,091

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Top Skills for A Night Manager

OutstandingCustomerServiceFoodSafetyMerchandiseNightAuditSuperviseFrontDeskKitchenPayrollCreditCardTransactionsCustomerComplaintsBankDepositsFoodPreparationFrontOfficeInventoryControlBeverageLossPreventionNightCrewDeliStoreOperationsCompanyPolicies

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Top Night Manager Skills

  1. Outstanding Customer Service
  2. Food Safety
  3. Merchandise
You can check out examples of real life uses of top skills on resumes here:
  • Recognized for outstanding customer service consistently held the position of best performing store in the region.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Tracked sales and ordered merchandise appropriately.
  • Trained night auditor to balance daily transactions from front desk, gift shop, and restaurant.
  • Supervised staff, provided customer service and assisted store managers meet profit goals.

Top Night Manager Employers

Night Manager Videos

Jonathan and Jed The Night Manager

How to become a Hotel Manager - Chapter 1

Hugh Laurie and Olivia Colman on The Night Manager | This Morning

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