Automatically apply for jobs with Zippi

Upload your resume to get started.

Night manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical night manager skills. We ranked the top skills for night managers based on the percentage of resumes they appeared on. For example, 20.8% of night manager resumes contained cash handling as a skill. Continue reading to find out what skills a night manager needs to be successful in the workplace.

15 night manager skills for your resume and career

1. Cash Handling

Here's how night managers use cash handling:

Counted and organized inventory daily-Customer service and handling customer complaints-Cleaned and organized the store daily-Deposited and provided excellent cash handling
Conducted primary cash handling operations including register balancing and deposit preparation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how night managers use customer service:

Worked extensively with customer service, including confirming reservations and coordinating with visiting artists and performers.
Received recognition from supervisor for excellence customer service and recognized for great and enthused attitude.

3. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how night managers use safety procedures:

Monitor activities to ensure adherence to safety procedures and regulations.
Maintained all sanitation and safety procedures.

4. Front Desk

Here's how night managers use front desk:

Supervised Front Desk and Security Departments during overnight shift making sure all assigned responsibilities were completed.
Supervised and managed front desk operations including shift scheduling.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how night managers use payroll:

Supervised Customer Service, Trained and Recruited Personnel, Tabulated Financial Statements, Responsible for Payroll for Entire Grocery Store
Managed personnel issues including interviewing candidates, payroll and administrative issues.

6. Food Preparation

Here's how night managers use food preparation:

Staff supervisor/scheduling, food preparation, inventory, maintenance, receipts reconciliation.
Promote a positive atmosphere to facilitate exceptional food preparation and service.

Choose from 10+ customizable night manager resume templates

Build a professional night manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your night manager resume.

7. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how night managers use night audit:

Facilitated night audit, ensuring all hotel billing and banking transactions were processed accurately.
Demonstrated a comprehensive knowledge of night auditing procedures conducted through Opera.

8. Customer Complaints

Here's how night managers use customer complaints:

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills Monitored customer preferences to determine focus of sales efforts.
Managed customer relationships and helped resolve customer complaints to develop high standards of service.

9. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how night managers use loss prevention:

Maintained accurate inventory control though tracking and loss prevention.
Maintained an awareness of loss prevention, security and safety following the guidelines provided by Crate and Barrel.

10. Inventory Control

Here's how night managers use inventory control:

Counseled staff and supervised volunteers on inventory control procedures, as well as equipment maintenance procedures.
Managed all aspects of store operations including personnel, customer service, merchandising and inventory control.

11. Guest Service

Here's how night managers use guest service:

Ensured positive guest experience by providing personalized guest service and monitoring noise and disruption at this busy business and wedding property.
Assisted with driving profitability, developing team members and provided excellent guest service.

12. Cash Control

Here's how night managers use cash control:

Managed cash control and organization.
Cash control of cashiers registers, and nightly deposit and daily safe count before shift and at close.

13. Customer Satisfaction

Here's how night managers use customer satisfaction:

Responded to Manager on Duty calls, administrative tasks and customer-relations issues ensuring customer satisfaction.
Provide excellent customer service to ensure each and every customer satisfaction and return future business.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how night managers use bank deposits:

Reconciled daily sales, delivered bank deposits, and accepted deliveries
Prepared and delivered bank deposits after closing nightly.

15. Hotel Operations

Here's how night managers use hotel operations:

Oversee entire evening Hotel operations from guest satisfaction including ensuring all evening events are a success.
Collaborated with hotel outlets to ensure guest satisfaction and efficient hotel operations.

5 Night Manager resume examples

Build a professional night manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your night manager resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Night Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on night manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for night managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all night managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What night manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young night managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a night manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of night manager skills to add to your resume

The most important skills for a night manager resume and required skills for a night manager to have include:

Cash Handling
Customer Service
Safety Procedures
Front Desk
Payroll
Food Preparation
Night Audit
Customer Complaints
Loss Prevention
Inventory Control
Guest Service
Cash Control
Customer Satisfaction
Bank Deposits
Hotel Operations
POS

Guest Complaints
Fine Dining
Guest Satisfaction
Sales Floor
Cash Drawers
Store Operations
Computer System
Guest Relations
Food Service
Stock Shelves
Hotel Policies
Management
Guest Issues
Inventory Management
Groceries
Room Service

Customer Issues
Night Operations
VIP
Customer Relations
Food Quality
Food Orders
Financial Transactions
Customer Orders
Labor Costs
Customer Inquiries
Grocery Store
PBX
Credit Card Transactions
Cash Registers
Store Inventory

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs