What does a night manager do?

A night manager is an individual employee who is responsible for all hotel operations during the night. Night managers must assist the front office manager in all areas of the department, including managing front desk staff, payroll, and enforcing financial control. They collaborate and train associates to respond to customers' queries and complaints positively. They must also maintain a professional and high-quality service-oriented environment. Night managers must possess a bachelor's degree in hotel management or related field.
Night manager responsibilities
Here are examples of responsibilities from real night manager resumes:
- Master point of sale (POS) computer system for placing orders quickly and accurately.
- Count the drawer, greet and seat guests, check orders on POS system, provide customer service.
- Assist in all aspects of the business - leadership, inventory control, merchandising, cleanliness and vendor relations.
- Operate power jacks and Hi/low lifts to stack and move pallets in the back room area of the store.
- Demonstrate proficiency in leadership and adaptation to various working conditions and emergency situations.
- Perform customer service at front desk, telephone operator, reservations agent and transportation coordinator tasks.
- Improve operations process, logistics, and technology upgrades.
- Act as a liaison between carriers, logistics, and customers.
- Certify in tips and servsafe food handler training and certify in cpr just need re certification.
- Supervise employee's engage in serving food and in maintaining the cleanliness of food services area and equipment.
- Sort, organize, and stack all pallets of back stock, ad stock, any holiday and long stock.
- Provide example-base leadership while fostering a compassionate, collaborative work environment.
- Answer switchboard phones to effectively communicate answers to questions, correctly entering data for reservations and stating hotel policy.
- Stock, clean, order groceries, cash out customers, check in invoices.
- Gain valuable experience in the merchandising of groceries, meats, wine and other beverages.
Night manager skills and personality traits
We calculated that 21% of Night Managers are proficient in Cash Handling, Customer Service, and Safety Procedures. They’re also known for soft skills such as Management skills, Time-management skills, and Interpersonal skills.
We break down the percentage of Night Managers that have these skills listed on their resume here:
- Cash Handling, 21%
Counted and organized inventory daily-Customer service and handling customer complaints-Cleaned and organized the store daily-Deposited and provided excellent cash handling
- Customer Service, 18%
Worked extensively with customer service, including confirming reservations and coordinating with visiting artists and performers.
- Safety Procedures, 8%
Monitor activities to ensure adherence to safety procedures and regulations.
- Front Desk, 6%
Supervised Front Desk and Security Departments during overnight shift making sure all assigned responsibilities were completed.
- Payroll, 5%
Supervised Customer Service, Trained and Recruited Personnel, Tabulated Financial Statements, Responsible for Payroll for Entire Grocery Store
- Food Preparation, 4%
Staff supervisor/scheduling, food preparation, inventory, maintenance, receipts reconciliation.
Common skills that a night manager uses to do their job include "cash handling," "customer service," and "safety procedures." You can find details on the most important night manager responsibilities below.
Time-management skills. Another soft skill that's essential for fulfilling night manager duties is time-management skills. The role rewards competence in this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." According to a night manager resume, here's how night managers can utilize time-management skills in their job responsibilities: "propelled smooth daily operations; oversaw front desk and various store departments to ensure tasks are completed accurately and on time. "
Leadership skills. Another crucial skill for a night manager to carry out their responsibilities is "leadership skills." A big part of what night managers relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to night manager duties can be seen in an example from a night manager resume snippet: "key areas included team leadership of stock team, store conditioning, customer service, loss prevention. "
Problem-solving skills. Lastly, "problem-solving skills" is an important element of what a night manager does. Night manager responsibilities require this skill because "top executives need to identify and resolve issues within an organization." This resume example highlights how night manager duties rely on this skill: "acted as liaison between executive management for conflict resolution, quality, and project progress. "
The three companies that hire the most night managers are:
- BJ's Wholesale Club34 night managers jobs
- Jetro Cash & Carry Enterprises Inc.34 night managers jobs
- CARE29 night managers jobs
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Night manager vs. Assistant manager/manager training
An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.
There are some key differences in the responsibilities of each position. For example, night manager responsibilities require skills like "night audit," "guest service," "hotel operations," and "guest complaints." Meanwhile a typical assistant manager/manager training has skills in areas such as "basic math," "math," "store sales," and "sales associates." This difference in skills reveals the differences in what each career does.
Assistant manager/managers training tend to reach similar levels of education than night managers. In fact, assistant manager/managers training are 2.1% more likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Night manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
Each career also uses different skills, according to real night manager resumes. While night manager responsibilities can utilize skills like "customer service," "payroll," "food preparation," and "night audit," assistant managers of operations use skills like "front end," "store associates," "cleanliness," and "safety standards."
Assistant managers of operations earn a higher average salary than night managers. But assistant managers of operations earn the highest pay in the finance industry, with an average salary of $65,818. Additionally, night managers earn the highest salaries in the professional with average pay of $42,066 annually.assistant managers of operations earn similar levels of education than night managers in general. They're 3.7% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Night manager vs. Manager on duty
A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a night manager is likely to be skilled in "cash handling," "front desk," "cash control," and "customer satisfaction," while a typical manager on duty is skilled in "cpr," "front desk operations," "incident reports," and "guest rooms."
Managers on duty earn the best pay in the retail industry, where they command an average salary of $36,308. Night managers earn the highest pay from the professional industry, with an average salary of $42,066.managers on duty typically earn similar educational levels compared to night managers. Specifically, they're 0.8% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Night manager vs. Sales associate/manager
As the name entails, sales associates or associate managers are responsible for helping the store manager organize and run the retail stores. Their roles and responsibilities include ensuring that the store's goals are met by the sales team, hiring and training sales staff, and monitoring inventory. They are also expected to analyze consumer behavior, look for competitive products in the market, and communicate and evaluate clients' needs. To be qualified for this position, you should have experience as an assistant manager, organizational and leadership skills, and proficiency in MS Office.
Types of night manager
Updated January 8, 2025











