What does a night supervisor do?
A night supervisor is responsible for managing the hotel's operation during night shift hours, attending to guests' inquiries and requests, and monitoring the staff's performance. Night supervisors maintain the cleanliness and orderliness of the facilities, as well as inspecting the efficiency of hotel tools and equipment, and ensuring the adequacy of hotel stock inventories. They review sales reports, process guests' reservations, and strategize on procedures to boost the company's brand in the market. A night supervisor must have excellent communication and leadership skills, especially on resolving guests' complaints and maximizing the productivity of staff.
Night supervisor responsibilities
Here are examples of responsibilities from real night supervisor resumes:
- Serve as the emergency contact for all building operations * CPR certify
- Conduct PowerPoint presentation to illustrate shrink reduction, cost cutting programs and additionally to promote safety awareness in all departments.
- Link clients to housing, psycho-social rehabilitation centers, patient assistance medication programs, and Medicaid/Medicare and crisis intervention programs.
Night supervisor skills and personality traits
We calculated that 20% of Night Supervisors are proficient in Customer Service, Cash Handling, and Customer Inquiries. They’re also known for soft skills such as Business skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Night Supervisors that have these skills listed on their resume here:
- Customer Service, 20%
Supervised and trained night shift employees; position required personalized, superior-quality customer service and business management skills.
- Cash Handling, 18%
Cash handling and accountability processes and perform manager functions on register.
- Customer Inquiries, 16%
Assist team members with customer inquiries and grievances.
- Leadership, 16%
Provide example-based leadership while fostering a compassionate, collaborative work environment.
- Store Operations, 15%
Directed day-to-day store operations, providing fundamental support to store manager and team of department managers.
- Pallets, 2%
Repaired, sorted, and moved pallets, ensured inventory and stock was readily available, shipped and received trucks and pallets
Most night supervisors use their skills in "customer service," "cash handling," and "customer inquiries" to do their jobs. You can find more detail on essential night supervisor responsibilities here:
Leadership skills. While "leadership skills" is last on this skills list, don't underestimate its importance to night supervisor responsibilities. Much of what a night supervisor does relies on this skill, seeing as "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Here is a resume example of how this skill is used in the everyday duties of night supervisors: "demonstrated proficiency in leadership and adaptation to various working conditions and emergency situations. "
The three companies that hire the most night supervisors are:
- CARE74 night supervisors jobs
- UPS27 night supervisors jobs
- ABM Industries18 night supervisors jobs
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Compare different night supervisors
Night supervisor vs. Quality assurance supervisor
A quality assurance supervisor oversees and leads the quality control operations within a manufacturing plant or similar establishment. They are primarily responsible for crafting and implementing policies that prioritize the efficiency of products or services, supervising and evaluating the performances of the workforce, and setting standards and procedures that align not just with the goals of the company, but the national and international level of production standards. Furthermore, as a supervisor in the field, it is crucial to encourage and shape quality assurance workers into valuable members of the company.
There are some key differences in the responsibilities of each position. For example, night supervisor responsibilities require skills like "cash handling," "customer inquiries," "leadership," and "store operations." Meanwhile a typical quality assurance supervisor has skills in areas such as "gmp," "continuous improvement," "iso," and "patients." This difference in skills reveals the differences in what each career does.
Quality assurance supervisors earn the highest salaries when working in the health care industry, with an average yearly salary of $80,377. On the other hand, night supervisors are paid more in the energy industry with an average salary of $39,870.On average, quality assurance supervisors reach similar levels of education than night supervisors. Quality assurance supervisors are 4.4% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Night supervisor vs. Shift production supervisor
A shift production supervisor is in charge of overseeing business operations, ensuring efficiency and smooth workflow. Their responsibilities revolve around devising strategies to reach production standards and production targets, supervising and assessing staff performance, delegating tasks, managing schedules, and prioritizing customer satisfaction. They may also produce progress reports and presentations, address and resolve any issues or concerns, and train new workforce members. Furthermore, as a supervisor, it is essential to lead and encourage team members, all while implementing the company's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, night supervisor responsibilities are more likely to require skills like "customer service," "cash handling," "customer inquiries," and "leadership." Meanwhile, a shift production supervisor has duties that require skills in areas such as "continuous improvement," "lean manufacturing," "production schedules," and "osha." These differences highlight just how different the day-to-day in each role looks.
On average, shift production supervisors earn a lower salary than night supervisors. Some industries support higher salaries in each profession. Interestingly enough, shift production supervisors earn the most pay in the technology industry with an average salary of $37,043. Whereas night supervisors have higher pay in the energy industry, with an average salary of $39,870.shift production supervisors earn similar levels of education than night supervisors in general. They're 0.2% more likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Night supervisor vs. Quality control supervisor
A quality control supervisor specializes in carrying out and implementing systems and procedures that ensure product quality within an organization. They are primarily responsible for devising priorities and standards, managing schedules to abide by the production timeline, monitoring activities, coordinating with production and quality control personnel, assessing employee performance, and thoroughly discussing new systems for all staff. There are also instances when a quality control supervisor must perform clerical tasks such as producing progress reports and assessments, responding to calls and correspondence, even disseminating notices.
The required skills of the two careers differ considerably. For example, night supervisors are more likely to have skills like "customer service," "cash handling," "customer inquiries," and "leadership." But a quality control supervisor is more likely to have skills like "lab equipment," "gmp," "continuous improvement," and "fda."
Quality control supervisors earn the best pay in the pharmaceutical industry, where they command an average salary of $74,165. Night supervisors earn the highest pay from the energy industry, with an average salary of $39,870.Most quality control supervisors achieve a similar degree level compared to night supervisors. For example, they're 1.9% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Night supervisor vs. Assembly supervisor
Assembly Supervisors oversee and coordinate employees' work on assembly-lines. The supervisors assign personnel to stations or tasks and prepare their work schedules. They monitor processes to make sure that the employees are carrying out their tasks correctly. It is their responsibility to monitor the whole assembly process for delay prevention. They also contribute to developing procedures and processes to boost the overall operation of the assembly lines.
Types of night supervisor
Updated January 8, 2025
