Nihon Kohden America jobs in Irvine, CA - 23 jobs

Customer Service Representative provides excellent customer service processes customers consumable purchase orders accurately and on time and maintains strong professional relationships Assists customers with new orders advises on the status of orders in process furnishes information on new products and processes returns Essential Functions and Main Duties Complete accurate entry of customer orders Effectively perform miscellaneous customer service and clerical functions Establish and maintain professional working relations with customers Provide superior customer service by resolving questions requests and problems promptly and courteously Keep customers informed of Company policies procedures and status of their orders and accounts Assist and support company personnel as needed Keep management informed of area activities and of any significant problems Adhere to all company policies procedures and business ethics codes Duties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required 1 years of experience in customer service and order entry SAP experience preferred Level and compensation depend on location experience education and skills Competencies Required Excellent communications and public relations skills Display attention to detail Display strong project management skills Good interpersonal and public relations skills Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is 1900 to 2500hr Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm MondayFriday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 20 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity and color vision More specific details may be provided as needed or requested Travel Minimal Access to Customer Sites Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

The Manager of Technical Support Neurology plays a critical role in satisfying both department and customer technical needs and develops short & long term technical service strategies to meet those requirements This individual manages and improves the technical service function activities and processes Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction This role is based at the Irvine CA office Qualified candidates would be expected work from the office 3 5 days per week Essential Functions and Main Duties Provides leadership support and direction to direct reports in accordance with the service business units strategic imperatives Including but not limited to writing performance evaluations of direct reports and hiring and developing staff Supervises staff to ensure company safety procedures policies and administrative procedures are implemented and followed Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service Select manage develop and hold accountable team members to meet department deliverables and responsibilities Complete company people management requirements Exhibit manager competencies Identify and resolve knowledge gaps between customer needs and employee capabilities Plans organizes and controls resources to meet productivity requirements Collaborate with sales support customer support repair center warehousing and quality assurance to ensure prompt shipment of products Drive Continuous Improvement of work processes to maximize support quality and efficiency Communicate directly with customers to de escalate challenging situations and take ownership of service challenges Promote and embody a collaborative attitude within the immediate team with internal colleagues and customers Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating ProceduresEnsures all quality and standard operating procedures are being followed Maintains health and safety standards for the workplace and individuals Adheres to all company policies procedures and business ethics codes Duties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required Bachelors degree in biomedical clinical electrical engineering computer science biological sciences or related discipline; relevant education and experience accepted in lieu of degree5 years of related experience in medical technical service2 years of people management experience including driving results through others leading teams or projects and providing training Experience or certification in LeanSix Sigma is desirable Experience or certification in neurology applications such as EEG IOM EPEMG or PSG is desirable Experience or certification in Windows desktop support and IT networking support is desirable Level and compensation depend on location experience education and skills Competencies Required Familiarity with FDA Medical Device Reporting regulations preferred Strong people skills for coaching motivating and providing feedback The ability to work effectively under pressure in a fast paced time sensitive environment with shifting priorities and multiple deadlines Presentation skills Ability to understand implications of work and make recommendations for solutions Ability to define project scope statement of work work breakdown schedule sub tasks and required resources on new Technical Support department projects Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is 78000 120000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm Monday Friday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 25 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity color vision More specific details may be provided as needed or requested Reasonable accommodation may be requested by contacting Human Resources Travel Approximately 5 Access to Customer Sites It is an essential function of this position to perform duties in healthcare facilities and to achieve the necessary vendor credentialing As part of this process it is typically required to provide proof of vaccinations including COVID and related personal medical information and to comply with other criteria as needed to be able to work at customer sites Typical vendor credentialing expenses will be paidreimbursed by the Company Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

Job Description The Human Resources Generalist plays a critical role in enhancing the overall employee experience and ensuring a smooth journey from candidate to valued team member. This position serves as the primary driver for key cultural initiatives, including event management, new hire onboarding, and the creation of compelling internal presentations and infographics. The Generalist actively supports the HR Business Partners (HRBPs) and the broader employee base by focusing on program delivery, data-driven insights, and fostering a positive, engaging, and compliant work environment. Essential Functions and Main Duties Employee Experience & Events Focus Lead the planning, coordination, and execution of company-wide employee events and recognition programs(e.g., town halls, volunteer days, holiday parties, training events) from concept to post-event analysis, ensuring successful execution and alignment with cultural goals. Develop and implement programs and initiatives designed to enhance and measure employee engagement and experience, fostering a high-trust, positive employer-employee relationship across the organization. Serve as a front-line resource, providing empathetic and clear responses to employee inquiries and contributing to excellent service delivery. Onboarding & Training Content Own the new hire onboarding experience, continually refining and delivering a world-class program that effectively integrates new employees into the company culture and prepares them for success. Design, develop, and deliver high-quality visual content, training materials, and presentations using advanced tools like Canva and Advanced PowerPoint to create professional infographics, training modules, and internal HR communications. Communicate and educate employees on HR policies, procedures, and programs through engaging and accessible content, ensuring clarity and compliance. HRBP Support & Data Analytics Provide direct support and assistance to HR Business Partners (HRBPs) on various initiatives, projects, and administrative tasks, helping to manage cyclical HR processes and special assignments. Utilize Proficient Excel skills for data manipulation and perform Data Visualization & Reporting to generate actionable insights, track key HR metrics (e.g., turnover, engagement scores, time-to-hire), and interpret trends for HRBP consultation. Navigate and maintain employee records and data within the Human Capital Management (HCM) system, specifically with expertise in ADP (HRIS/HCM System Navigation), ensuring data integrity and timely reporting. Compliance and Process Improvement Develop and maintain written HR Instructions, contributing to training and cross-training efforts within the HR Employee Services team for quality control and process consistency. Assist in designing and implementing HR programs and initiatives in compliance with all federal and state employment laws and regulations. Adhere to all company policies, procedures, and business ethics codes, protecting the interests of employees and the company. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required: Bachelor's Degree in Human Resources, Business Administration, or a related field is required. 3+ years of progressive experience working as an HR Coordinator, HR Specialist, or HR Generalist. Demonstrated experience in leading or significantly contributing to employee events, employee experience initiatives, and/or new hire onboarding programs. Experience supporting HR Business Partners (HRBPs) or leadership teams is strongly preferred. Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, data modeling) and experience performing Data Visualization & Reporting. Working knowledge and direct experience with a Human Capital Management (HCM) system, specifically ADP. Expert proficiency with Canva and Advanced PowerPoint (or equivalent software) to develop high-quality, professional, and engaging training materials, infographics, and presentations. Experience administering HR policies and programs Experience working in healthcare or other regulated industry Experience supporting a large and diverse employee population that includes local and remote employees Competencies Required: Knowledge of general federal and state employment laws, practices and regulations Communicate clearly and professionally through effective listening, speaking and writing skills. Articulate; writes clear and concise instructions, policies and on-going communications with employees. Able to speak and present information in front of employee groups. Strong computer skills in usage of MS Office Suite, and HR applications and systems. Handle all activities and highly confidential information with patience, discretion, good judgment, courtesy, and tact. Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines and priorities as needed. Ability to work productively with internal customers, to build positive relationships, and to effectively push-back as needed. Demonstrate ability to analyze and conceptualize complex issues and consequences to achieve positive results. Able to resolve issues quickly and efficiently. Event Management: Proven ability to manage logistics, budgets, and communication for internal events and meetings. HR Compliance: Solid understanding of federal and state employment laws and regulations (e.g., FMLA, ADA, EEO) relevant to the role's scope. Compensation The anticipated range for this position is $75,000 to $85,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication in English. More specific details may be provided as needed or requested. Travel: Minimal Access to Customer Sites: Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

Job purpose The Manufacturing Technician I will be responsible for the assembly and test of high-quality electro-pneumatic medical devices. Performs moderately complex assembly/test functions utilizing mechanical skills, a variety of hand tools, test equipment and assembly fixtures Records test results on data forms using automated and manual test equipment like DMM, Hi-Pot tester and automated test station Produces and inspects assemblies to ensure conformance to product specifications May assist in the training of less experienced team members Ability to fully adhere to established Quality System and full understanding of GMP Ensures complete documentation of all assembly and test processes performed Maintains a safe and clean working environment by complying with all established company policies, procedures and business ethics codes Other duties as assigned Qualifications Education and Experience High school diploma or GED, Associates degree preferred Minimum 2 years of experience in the assembly of electro-mechanical, electro-pneumatical systems or equivalent experience in a medical device or aerospace manufacturing environment Skills and Abilities Able to interpret and understand engineering drawings and follow assembly instructions and other company procedures Ability to use basic computer applications including, but not limited to: MS Word MS Excel Good verbal and written communication skills Strong organizational skills; maintains orderly work cells; contributes to the professional presentation of the production area Compensation The anticipated range for this position is $22.00 to $26.00 at an hourly rate. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Working conditions The Manufacturing Technician I usually works in a manufacturing environment The Manufacturing Technician I works a standard work week but may be required to work some weekends and evenings to fulfill the duties Physical requirements Must be able to type using the keyboard of a computer Must be able to talk, listen and speak clearly Must be able to lift and carry up to 60lbs

Whatever your experience we are looking for individuals who would like to contribute to our team with their skills and experience If you dont see a that works for you at this moment in time submit your resume for general consideration and apply to this open If we find a potential fit well follow up for additional information Click here to learn more about working at Nihon Kohden America Paid Time OffGroup Insurance PlansFSA HSA401kCompany BonusVacation DonationsCar Allowance ProgramWellness ProgramVolunteer DayNK UniversityTuition ReimbursementProfessional DevelopmentDiscounted TicketsEmployee Referral Bonus up to 4000Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

Job Description Job Purpose The Service Administrator provides clerical and administrative support to the Technical Service Department to ensure efficient handling of customer service activities, documentation, and communication. This position assists with service request processing, recordkeeping, data entry, and departmental reporting to support the company's after-sales service operations in compliance with medical device quality and regulatory standards. Duties and Responsibilities Administrative & Clerical Support • Perform daily administrative tasks including filing, data entry, document preparation, and correspondence. • Maintain and organize service records, repair logs, and customer files in accordance with quality system requirements (FDA, ISO 13485). • Assist in the preparation of service reports, forms, and department metrics. • Manage incoming emails and route requests appropriately and provide general information to customers and internal teams. • Assist with scheduling, training coordination, and departmental communications. • Help prepare materials and documentation for service training sessions or meetings. • Provide administrative support during internal and external audits. Service Documentation & Tracking • Enter and track Return Material Authorizations (RMAs), service orders, and repair status updates. • Ensure all service and repair documentation is accurately maintained in the database. • Assist in compiling and distributing service performance data and customer feedback reports. • Support complaint documentation by gathering and organizing service-related information. Shipping & Logistics Support • Prepare and process shipments for repaired products, parts, or loaner equipment. • Coordinate with warehouse or logistics personnel to ensure timely deliveries and returns. • Track incoming and outgoing service-related shipments and maintain shipment records. • Adheres to all company policies, procedures and business ethics codes. • Other duties as assigned. Qualifications Education and Experience • High school diploma or equivalent required; Associate degree preferred. • 1-3 years of experience in an administrative, clerical, or customer service role-preferably in a medical device, manufacturing, or technical service environment. • Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus. Skills & Abilities • Strong organizational skills with attention to accuracy and detail. • Clear and professional verbal and written communication skills • Strong document control and record-keeping skills. • Dependable and accountable with a strong sense of ownership over assigned tasks. • Strong interpersonal skills for working cross-functionally with technical, quality, and operations teams • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams). Compensation The anticipated range for this position is $21.70 to $24.80 at an hourly rate. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Working conditions • The Service Administrator usually works in an office and manufacturing environment. • The Service Administrator works a standard work week but may be required to work some weekends and evenings to fulfill duties. Physical requirements • Must be able to type using the keyboard of a computer. • Must be able to talk, listen and speak clearly on the telephone. • Must be able to lift and carry up to 30 lbs.

The Repair Center Manager oversees and directs all operations within the Repair Center, ensuring that repairs, maintenance, and refurbishments of medical devices are completed efficiently, accurately, and in compliance with company standards and regulatory requirements. This role involves leading a team of skilled technicians, managing workflows, maintaining quality control, and collaborating closely with other departments to ensure high levels of customer satisfaction. Essential Functions and Main Duties Oversee day-to-day operations of the repair center, ensuring efficient workflow and high-quality repairs Develop and implement standard operating procedures (SOPs) for repair and refurbishment processes Define and monitor key performance indicators (KPIs) to ensure operational efficiency and identify areas for improvement Manage inventory of repair parts and tools, ensuring optimal stock levels for timely repairs Implement and maintain quality control processes to ensure repaired devices meet or exceed industry standards Conduct regular audits and inspections to ensure compliance with internal and external standards Develop and maintain documentation for repair procedures and quality management systems Ensure timely communication with customers regarding repair status, timelines, and any potential issues Manage the Repair Center budget, ensuring that costs are controlled and financial targets are met Identify opportunities for cost savings and process improvements without compromising quality Prepare regular reports on Repair Center performance, including turnaround times, repair rates, and customer satisfaction metrics Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements; exhibit manager competencies Adheres to all company policies, procedures, and business ethics codes Duties may be modified or assigned at any time based on business need Qualifications Education / Certification / Experience Required Bachelor s degree in biomedical engineering, electrical engineering, or related field; relevant education and experience accepted in lieu of degree Advanced degree or certification in medical device technology is preferred 3+ years experience working in a repair, manufacturing or related environment 5+ years of leadership experience and/or people management experience, including driving results through others, leading teams or projects, and providing training Knowledge of FDA regulations (including Medical Device Reporting), ISO 13485, and other standards related to medical device repair Experience with quality management systems and Lean manufacturing principles Level and compensation depend on location, experience, education and skills Competencies Required Excellent leadership and team management skills Strong problem-solving and analytical skills Exceptional communication skills, both verbal and written High level of attention to detail, ensuring accuracy in repairs and compliance with standards Proficiency in Microsoft Office suite and repair management software The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Repair Center projects Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English Able to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is $94,000 to $132,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company s discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources. Travel: Approximately 5% Access to Customer Sites: None Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

The temp AR Coordinator is responsible for performing a variety of accounts receivable duties, including submitting billing information to clients. Checks accounting data for accuracy, tracks and resolves accounting errors, and completes accounting functions in accordance with established policies, procedures, and regulations. Performs miscellaneous collection processes to ensure the Company s continued cash flow. Keeps management well informed of activities and significant problems and provides support to finance department staff as needed. Essential Functions and Main Duties Assumes responsibility for the effective performance of accounts receivable functions. Reviews all equipment orders prior to shipment and releases credit holds; compares the order acknowledgement to the customer s purchase order to ensure accuracy; checks the customer s payment terms and approves the extension of credit up to a specified order amount; seeks authorization from the Accounting Supervisor for orders over that limit. Checks credit history using outside sources such as Dun & Bradstreet. Tracks all orders over $10,000.00 ensuring most up-to-date information regarding collections activity. Interfaces with the Salesforce when collections issues arise. Posts cash receipts data in the accounting system. Reports uncollectible accounts to the Controller for collections instructions; if required, submits accounts to the collection agency, posts notes on the customer master and organizes for future follow up. Notifies appropriate personnel if a Return Merchandise Authorization needs follow up; mails out appropriate credit memos issued toward customer equipment exchanges not covered under warranty. Creates new customer accounts and uses/creates tax codes as applicable. Maintains customer accounts to ensure accuracy. Reviews and mails out all equipment invoices. Creates manual invoices for customers with special payment terms. Prepares accounts receivable refund requests after obtaining a written customer request per procedure. Works with government-related customers on invoice submission to vendor portals. Assumes responsibility for establishing and maintaining effective business relations with clients Responds to questions politely and promptly. Obtains and conveys information as appropriate Works to maintain positive relations with clients. Ensures that the Company s professional reputation is maintained. Maintains appropriate levels of confidentiality regarding Company business and accounting records. Assumes responsibility for related duties as required or assigned Ensures that work area is clean, secure, and well maintained. Updates accounting skills as required. Completes special projects as assigned. Adhere to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required Relevant education and experience accepted in lieu of degree 1+ years of experience with accounts receivable Experience with SAP preferred Level and compensation depend on location, experience, education and skills Competencies Required Basic understanding of accounting, reconciliations, and accounts receivable functions Understanding of basic bookkeeping concepts and procedures Able to use accounting software and spreadsheets Able to work productively with customers and internal stakeholders, to build positive relationships, and to effectively push-back as needed. Well organized, accurate, and attentive to detail Good math skills Communicate clearly and professionally through effective listening, speaking and writing skills Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English Able to work effectively both independently and in a collaborative team environment Compensation The anticipated hourly range for this position is $22.00 to $30.00. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this temporary full-time position are 8:00 a.m. to 5:00 p.m., Monday Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company s discretion. Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested. Travel: Minimal Access to Customer Sites: Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

The Learning & Development L&D Business Partner is crucial in supporting the L&D needs across our subsidiaries and Headquarters Centers of Excellence COE model focusing heavily on LegalCompliance HR and other Shared Services initiatives including IT The ideal candidate will be a strong creator presenter and collaborator capable of managing all facets of the training lifecycle while contributing to strategic L&D resource recommendations Essential Functions and Main Duties Content Development & Training Delivery Support the roll out and logistics of mandatory training programs including Ethics and Compliance training across the organization and its subsidiaries Design and create engaging high quality learning materials including presentations job aids e learning modules and training guides specifically for internal HR processes and system rollouts originating from Shared Services areas eg ITPresent and facilitate training sessions to diverse audiences both in person and virtually ensuring content is delivered clearly effectively and aligned with organizational goals Partner with HR Business Partners HRBPs to travel to subsidiary locations and co deliver high priority or site specific trainings to local employees Manage the end to end process of content updates and version control to maintain accuracy and compliance Strategic Recommendations & Program Management Recommend new training systems platforms and resources to HR Leadership and HRBPs to enhance organizational learning capabilities Research and recommend outside resources vendors and Subject Matter Experts SMEs to deliver specialized content or presentations when internal resources are insufficient Run and analyze L&D reports eg completion rates assessment scores feedback to measure the effectiveness and impact of training programs Generate and send compliance reports on training status and completion rates to subsidiary leadership to ensure all required training is completed on time Collaborate with HR Quality and other departments to prepare and provide necessary documentation during training audits ensuring regulatory requirements are satisfied Support the COE model by ensuring consistent application of L&D standards and practices across subsidiaries Manage and maintain the Learning Management System LMS records related to assigned initiatives Stakeholder Collaboration & Support Serve as a key L&D partner to HRBPs providing expertise and resources to address specific business unit training needs Liaise with Legal HR and other Shared Services SMEs to gather content and validate training materials for accuracy and relevance Coordinate onsite activities at subsidiary locations including scheduling and logistics for internal employees and external customer presenters Duties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required Bachelors degree in Human Resources Organizational Development Education or a related field3 years of experience in a dedicated Learning & Development or Corporate Training role Solid knowledge of HR compliance laws regulations and reporting requirements eg EEO FMLA ADA wage and hour laws Proven experience in supporting the implementation and deployment of company wide compliance training eg Ethics HR LegalDemonstrated ability to generate and analyze compliance reporting from an LMSExperience developing training content for HR processes and technicalsystem implementation topics Exceptional presentation and facilitation skills with the ability to engage and manage diverse groups Proficiency in using Learning Management Systems LMS and training development software eg PowerPoint Articulate Storyline Adobe CaptivateStrong organizational and project management skills with the ability to manage multiple projects simultaneously Experience working in healthcare or other regulated industry Experience supporting a large and diverse employee population that includes local and remote employees Competencies Required Experience evaluating and recommending L&D technology or external training vendors Experience supporting a decentralized business model subsidiaries COEsKnowledge of adult learning theories and instructional design models ADDIE SAMExperience coordinating logistics for large scale multi location training events Demonstrates strong communication skills through active listening articulate speaking and clear professional writing Crafts instructions and policies that are concise easily understood and legally sound Completes assignments independently and collaboratively adapting efficiently to shifting requirements deadlines and priorities Builds productive relationships with internal stakeholders and is adept at providing constructive feedback when necessary Analyzes complex issues thoroughly to identify consequences and achieve positive outcomes Resolves challenges swiftly and effectively Compensation The anticipated range for this position is 85000 to 100000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm MondayFriday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 20 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity color vision and 2 way writtenverbal communication in English More specific details may be provided as needed or requested Travel Minimal Access to Customer Sites Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

The Human Resources Generalist plays a critical role in enhancing the overall employee experience and ensuring a smooth journey from candidate to valued team member This serves as the primary driver for key cultural initiatives including event management new hire onboarding and the creation of compelling internal presentations and infographics The Generalist actively supports the HR Business Partners HRBPs and the broader employee base by focusing on program delivery data driven insights and fostering a positive engaging and compliant work environment Essential Functions and Main Duties Employee Experience & Events Focus Lead the planning coordination and execution of company wide employee events and recognition programseg town halls volunteer days holiday parties training events from concept to post event analysis ensuring successful execution and alignment with cultural goals Develop and implement programs and initiatives designed to enhance and measure employee engagement and experience fostering a high trust positive employer employee relationship across the organization Serve as a front line resource providing empathetic and clear responses to employee inquiries and contributing to excellent service delivery Onboarding & Training Content Own the new hire onboarding experience continually refining and delivering a world class program that effectively integrates new employees into the company culture and prepares them for success Design develop and deliver high quality visual content training materials and presentations using advanced tools like Canva and Advanced PowerPoint to create professional infographics training modules and internal HR communications Communicate and educate employees on HR policies procedures and programs through engaging and accessible content ensuring clarity and compliance HRBP Support & Data Analytics Provide direct support and assistance to HR Business Partners HRBPs on various initiatives projects and administrative tasks helping to manage cyclical HR processes and special assignments Utilize Proficient Excel skills for data manipulation and perform Data Visualization & Reporting to generate actionable insights track key HR metrics eg turnover engagement scores time to hire and interpret trends for HRBP consultation Navigate and maintain employee records and data within the Human Capital Management HCM system specifically with expertise in ADP HRISHCM System Navigation ensuring data integrity and timely reporting Compliance and Process Improvement Develop and maintain written HR Instructions contributing to training and cross training efforts within the HR Employee Services team for quality control and process consistency Assist in designing and implementing HR programs and initiatives in compliance with all federal and state employment laws and regulations Adhere to all company policies procedures and business ethics codes protecting the interests of employees and the company Duties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required Bachelors Degree in Human Resources Business Administration or a related field is required3 years of progressive experience working as an HR Coordinator HR Specialist or HR GeneralistDemonstrated experience in leading or significantly contributing to employee events employee experience initiatives andor new hire onboarding programs Experience supporting HR Business Partners HRBPs or leadership teams is strongly preferred Advanced proficiency in Microsoft Excel eg pivot tables VLOOKUPs data modeling and experience performing Data Visualization & ReportingWorking knowledge and direct experience with a Human Capital Management HCM system specifically ADPExpert proficiency with Canva and Advanced PowerPoint or equivalent software to develop high quality professional and engaging training materials infographics and presentations Experience administering HR policies and programs Experience working in healthcare or other regulated industry Experience supporting a large and diverse employee population that includes local and remote employees Competencies Required Knowledge of general federal and state employment laws practices and regulations Communicate clearly and professionally through effective listening speaking and writing skills Articulate; writes clear and concise instructions policies and on going communications with employees Able to speak and present information in front of employee groups Strong computer skills in usage of MS Office Suite and HR applications and systems Handle all activities and highly confidential information with patience discretion good judgment courtesy and tact Complete work both independently and as an effective member of the team adapting to changing requirements deadlines and priorities as needed Ability to work productively with internal customers to build positive relationships and to effectively push back as needed Demonstrate ability to analyze and conceptualize complex issues and consequences to achieve positive results Able to resolve issues quickly and efficiently Event Management Proven ability to manage logistics budgets and communication for internal events and meetings HR Compliance Solid understanding of federal and state employment laws and regulations eg FMLA ADA EEO relevant to the roles scope Compensation The anticipated range for this position is 75000 to 85000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm MondayFriday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 20 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity color vision and 2 way writtenverbal communication in English More specific details may be provided as needed or requested Travel Minimal Access to Customer Sites Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

Whatever your experience, we are looking for individuals who would like to contribute to our team with their skills and experience. If you don't see a position that works for you at this moment in time, submit your resume for general consideration and apply to this open position. If we find a potential fit, we ll follow up for additional information. Click here to learn more about working at Nihon Kohden America Paid Time-Off Group Insurance Plans FSA, HSA 401(k) Company Bonus Vacation Donations Car Allowance Program Wellness Program Volunteer Day NK University Tuition Reimbursement Professional Development Discounted Tickets Employee Referral Bonus up to $4,000 Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

Customer Service Representative provides excellent customer service, processes customers consumable purchase orders accurately and on time, and maintains strong professional relationships. Assists customers with new orders, advises on the status of orders in process, furnishes information on new products and processes returns. Essential Functions and Main Duties Complete accurate entry of customer orders Effectively perform miscellaneous customer service and clerical functions Establish and maintain professional working relations with customers Provide superior customer service by resolving questions, requests, and problems promptly and courteously Keep customers informed of Company policies, procedures, and status of their orders and accounts Assist and support company personnel as needed Keep management informed of area activities and of any significant problems Adhere to all company policies, procedures, and business ethics codes Duties may be modified or assigned at any time based on business need Qualifications Education / Certification / Experience Required: 1+ years of experience in customer service and order entry SAP experience preferred Level and compensation depend on location, experience, education and skills Competencies Required: Excellent communications and public relations skills Display attention to detail Display strong project management skills Good interpersonal and public relations skills Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English Able to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is $19.00 to $25.00/hr. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company s discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested. Travel: Minimal Access to Customer Sites: Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

Job Purpose The Service Administrator provides clerical and administrative support to the Technical Service Department to ensure efficient handling of customer service activities, documentation, and communication. This position assists with service request processing, recordkeeping, data entry, and departmental reporting to support the companys after-sales service operations in compliance with medical device quality and regulatory standards. Duties and Responsibilities Administrative & Clerical Support Perform daily administrative tasks including filing, data entry, document preparation, and correspondence. Maintain and organize service records, repair logs, and customer files in accordance with quality system requirements (FDA, ISO 13485). Assist in the preparation of service reports, forms, and department metrics. Manage incoming emails and route requests appropriately and provide general information to customers and internal teams. Assist with scheduling, training coordination, and departmental communications. Help prepare materials and documentation for service training sessions or meetings. Provide administrative support during internal and external audits. Service Documentation & Tracking Enter and track Return Material Authorizations (RMAs), service orders, and repair status updates. Ensure all service and repair documentation is accurately maintained in the database. Assist in compiling and distributing service performance data and customer feedback reports. Support complaint documentation by gathering and organizing service-related information. Shipping & Logistics Support Prepare and process shipments for repaired products, parts, or loaner equipment. Coordinate with warehouse or logistics personnel to ensure timely deliveries and returns. Track incoming and outgoing service-related shipments and maintain shipment records. Adheres to all company policies, procedures and business ethics codes. Other duties as assigned. Qualifications Education and Experience High school diploma or equivalent required; Associate degree preferred. 13 years of experience in an administrative, clerical, or customer service rolepreferably in a medical device, manufacturing, or technical service environment. Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus. Skills & Abilities Strong organizational skills with attention to accuracy and detail. Clear and professional verbal and written communication skills Strong document control and record-keeping skills. Dependable and accountable with a strong sense of ownership over assigned tasks. Strong interpersonal skills for working cross-functionally with technical, quality, and operations teams Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams). Compensation The anticipated range for this position is $21.70 to $24.80 at an hourly rate. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Working conditions The Service Administrator usually works in an office and manufacturing environment. The Service Administrator works a standard work week but may be required to work some weekends and evenings to fulfill duties. Physical requirements Must be able to type using the keyboard of a computer. Must be able to talk, listen and speak clearly on the telephone. Must be able to lift and carry up to 30 lbs.

The Manager of Technical Support, Neurology plays a critical role in satisfying both department and customer technical needs and develops short- & long-term technical service strategies to meet those requirements. This individual manages and improves the technical service function, activities and processes. Key success factors include having experience in medical technical service and demonstrating strong leadership to drive team performance and deliver exceptional customer satisfaction. This role is based at the Irvine, CA office. Qualified candidates would be expected work from the office 3-5 days per week. Essential Functions and Main Duties: Provides leadership, support and direction to direct reports in accordance with the service business unit s strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff. Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed. Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service. Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. Identify and resolve knowledge gaps between customer needs and employee capabilities. Plans, organizes and controls resources to meet productivity requirements. Collaborate with sales support, customer support, repair center, warehousing and quality assurance to ensure prompt shipment of products. Drive Continuous Improvement of work processes to maximize support quality and efficiency. Communicate directly with customers to de-escalate challenging situations and take ownership of service challenges. Promote and embody a collaborative attitude within the immediate team, with internal colleagues, and customers. Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures. Ensures all quality and standard operating procedures are being followed. Maintains health and safety standards for the workplace and individuals. Adheres to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required: Bachelor s degree in biomedical, clinical, electrical engineering, computer science, biological sciences, or related discipline; relevant education and experience accepted in lieu of degree. 5+ years of related experience in medical technical service. 2+ years of people management experience, including driving results through others, leading teams or projects, and providing training. Experience or certification in Lean/Six Sigma is desirable. Experience or certification in neurology applications such as EEG, IOM, EP/EMG or PSG is desirable. Experience or certification in Windows desktop support and IT networking support is desirable. Level and compensation depend on location, experience, education and skills. Competencies Required: Familiarity with FDA Medical Device Reporting regulations preferred. Strong people skills for coaching, motivating, and providing feedback. The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. Presentation skills. Ability to understand implications of work and make recommendations for solutions. Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects. Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English. Able to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is $78,000 - $120,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources. Travel: Approximately 5% Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including COVID), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company. Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

The Repair Center Manager oversees and directs all operations within the Repair Center ensuring that repairs maintenance and refurbishments of medical devices are completed efficiently accurately and in compliance with company standards and regulatory requirements This role involves leading a team of skilled technicians managing workflows maintaining quality control and collaborating closely with other departments to ensure high levels of customer satisfaction Essential Functions and Main Duties Oversee day to day operations of the repair center ensuring efficient workflow and high quality repairs Develop and implement standard operating procedures SOPs for repair and refurbishment processes Define and monitor key performance indicators KPIs to ensure operational efficiency and identify areas for improvement Manage inventory of repair parts and tools ensuring optimal stock levels for timely repairs Implement and maintain quality control processes to ensure repaired devices meet or exceed industry standards Conduct regular audits and inspections to ensure compliance with internal and external standards Develop and maintain documentation for repair procedures and quality management systems Ensure timely communication with customers regarding repair status timelines and any potential issues Manage the Repair Center budget ensuring that costs are controlled and financial targets are met Identify opportunities for cost savings and process improvements without compromising quality Prepare regular reports on Repair Center performance including turnaround times repair rates and customer satisfaction metrics Select manage develop and hold accountable team members to meet department deliverables and responsibilities Complete company people management requirements; exhibit manager competencies Adheres to all company policies procedures and business ethics codes Duties may be modified or assigned at any time based on business need Qualifications Education Certification Experience Required Bachelors degree in biomedical engineering electrical engineering or related field; relevant education and experience accepted in lieu of degree Advanced degree or certification in medical device technology is preferred3 years experience working in a repair manufacturing or related environment5 years of leadership experience andor people management experience including driving results through others leading teams or projects and providing training Knowledge of FDA regulations including Medical Device Reporting ISO 13485 and other standards related to medical device repair Experience with quality management systems and Lean manufacturing principles Level and compensation depend on location experience education and skills Competencies Required Excellent leadership and team management skills Strong problem solving and analytical skills Exceptional communication skills both verbal and written High level of attention to detail ensuring accuracy in repairs and compliance with standards Proficiency in Microsoft Office suite and repair management software The ability to work effectively under pressure in a fast paced time sensitive environment with shifting priorities and multiple deadlines Ability to define project scope statement of work work breakdown schedule sub tasks and required resources on new Repair Center projects Must be able to communicate verbally and in writing and to receive and understand verbal and written instructions in EnglishAble to work effectively both independently and in a collaborative team environment Compensation The anticipated range for this position is 94000 to 132000 Actual placement within the range is dependent on multiple factors including but not limited to skills education experience and location Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule The regular hours for this full time position are 800 am to 500 pm MondayFriday unless otherwise stated by the department manager Holiday weekend and evening work hours may be required Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Companys discretion Physical Generally may require some reaching bending stooping squatting crawling kneeling pushing pulling lifting carrying up to 25 pounds finger dexterity repetitive motions standing walking sitting hearing visual acuity and color vision More specific details may be provided as needed or requested Reasonable accommodation may be requested by contacting Human Resources Travel Approximately 5 Access to Customer Sites None Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination harassment and retaliation and welcomes all qualified candidates to apply Employment decisions are based on qualifications experience and business needs without regard to legally protected characteristics This policy applies to all employment actions including recruitment hiring promotion compensation training and other workplace practices Nihon Kohden America complies with all applicable federal state and local laws regarding equal employment opportunity Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServicesnihonkohdencom

Job Description The temp AR Coordinator is responsible for performing a variety of accounts receivable duties, including submitting billing information to clients. Checks accounting data for accuracy, tracks and resolves accounting errors, and completes accounting functions in accordance with established policies, procedures, and regulations. Performs miscellaneous collection processes to ensure the Company's continued cash flow. Keeps management well informed of activities and significant problems and provides support to finance department staff as needed. Essential Functions and Main Duties Assumes responsibility for the effective performance of accounts receivable functions. Reviews all equipment orders prior to shipment and releases credit holds; compares the order acknowledgement to the customer's purchase order to ensure accuracy; checks the customer's payment terms and approves the extension of credit up to a specified order amount; seeks authorization from the Accounting Supervisor for orders over that limit. Checks credit history using outside sources such as Dun & Bradstreet. Tracks all orders over $10,000.00 ensuring most up-to-date information regarding collections activity. Interfaces with the Salesforce when collections issues arise. Posts cash receipts data in the accounting system. Reports uncollectible accounts to the Controller for collections instructions; if required, submits accounts to the collection agency, posts notes on the customer master and organizes for future follow up. Notifies appropriate personnel if a Return Merchandise Authorization needs follow up; mails out appropriate credit memos issued toward customer equipment exchanges not covered under warranty. Creates new customer accounts and uses/creates tax codes as applicable. Maintains customer accounts to ensure accuracy. Reviews and mails out all equipment invoices. Creates manual invoices for customers with special payment terms. Prepares accounts receivable refund requests after obtaining a written customer request per procedure. Works with government-related customers on invoice submission to vendor portals. Assumes responsibility for establishing and maintaining effective business relations with clients Responds to questions politely and promptly. Obtains and conveys information as appropriate Works to maintain positive relations with clients. Ensures that the Company's professional reputation is maintained. Maintains appropriate levels of confidentiality regarding Company business and accounting records. Assumes responsibility for related duties as required or assigned Ensures that work area is clean, secure, and well maintained. Updates accounting skills as required. Completes special projects as assigned. Adhere to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required Relevant education and experience accepted in lieu of degree 1+ years of experience with accounts receivable Experience with SAP preferred Level and compensation depend on location, experience, education and skills Competencies Required Basic understanding of accounting, reconciliations, and accounts receivable functions Understanding of basic bookkeeping concepts and procedures Able to use accounting software and spreadsheets Able to work productively with customers and internal stakeholders, to build positive relationships, and to effectively push-back as needed. Well organized, accurate, and attentive to detail Good math skills Communicate clearly and professionally through effective listening, speaking and writing skills Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English Able to work effectively both independently and in a collaborative team environment Compensation The anticipated hourly range for this position is $22.00 to $30.00. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this temporary full-time position are 8:00 a.m. to 5:00 p.m., Monday-Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion. Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested. Travel: Minimal Access to Customer Sites: Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

The Learning & Development (L&D) Business Partner is crucial in supporting the L&D needs across our subsidiaries and Headquarters' Centers of Excellence (COE) model, focusing heavily on Legal/Compliance, HR, and other Shared Services initiatives, including IT. The ideal candidate will be a strong creator, presenter, and collaborator, capable of managing all facets of the training lifecycle while contributing to strategic L&D resource recommendations. Essential Functions and Main Duties Content Development & Training Delivery Support the roll-out and logistics of mandatory training programs, including Ethics and Compliance training, across the organization and its subsidiaries. Design and create engaging, high-quality learning materials, including presentations, job aids, e-learning modules, and training guides, specifically for internal HR processes and system rollouts originating from Shared Services areas (e.g., IT). Present and facilitate training sessions to diverse audiences, both in-person and virtually, ensuring content is delivered clearly, effectively, and aligned with organizational goals. Partner with HR Business Partners (HRBPs) to travel to subsidiary locations and co-deliver high-priority or site-specific trainings to local employees. Manage the end-to-end process of content updates and version control to maintain accuracy and compliance. Strategic Recommendations & Program Management Recommend new training systems, platforms, and resources to HR Leadership and HRBPs to enhance organizational learning capabilities. Research and recommend outside resources, vendors, and Subject Matter Experts (SMEs) to deliver specialized content or presentations when internal resources are insufficient. Run and analyze L&D reports (e.g., completion rates, assessment scores, feedback) to measure the effectiveness and impact of training programs. Generate and send compliance reports on training status and completion rates to subsidiary leadership to ensure all required training is completed on time. Collaborate with HR, Quality, and other departments to prepare and provide necessary documentation during training audits, ensuring regulatory requirements are satisfied. Support the COE model by ensuring consistent application of L&D standards and practices across subsidiaries. Manage and maintain the Learning Management System (LMS) records related to assigned initiatives. Stakeholder Collaboration & Support Serve as a key L&D partner to HRBPs, providing expertise and resources to address specific business unit training needs. Liaise with Legal, HR, and other Shared Services SMEs to gather content and validate training materials for accuracy and relevance. Coordinate onsite activities at subsidiary locations, including scheduling and logistics for internal employees and external customer presenters. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required: Bachelor's degree in Human Resources, Organizational Development, Education, or a related field. 3+ years of experience in a dedicated Learning & Development or Corporate Training role. Solid knowledge of HR compliance laws, regulations, and reporting requirements (eg., EEO, FMLA, ADA, wage and hour laws). Proven experience in supporting the implementation and deployment of company-wide compliance training (e.g., Ethics, HR, Legal). Demonstrated ability to generate and analyze compliance reporting from an LMS. Experience developing training content for HR processes and technical/system implementation topics. Exceptional presentation and facilitation skills with the ability to engage and manage diverse groups. Proficiency in using Learning Management Systems (LMS) and training development software (e.g., PowerPoint, Articulate Storyline, Adobe Captivate). Strong organizational and project management skills, with the ability to manage multiple projects simultaneously. Experience working in healthcare or other regulated industry Experience supporting a large and diverse employee population that includes local and remote employees. Competencies Required: Experience evaluating and recommending L&D technology or external training vendors. Experience supporting a decentralized business model (subsidiaries/COEs). Knowledge of adult learning theories and instructional design models (ADDIE, SAM). Experience coordinating logistics for large-scale, multi-location training events. Demonstrates strong communication skills through active listening, articulate speaking, and clear, professional writing. Crafts instructions and policies that are concise, easily understood, and legally sound. Completes assignments independently and collaboratively, adapting efficiently to shifting requirements, deadlines, and priorities. Builds productive relationships with internal stakeholders and is adept at providing constructive feedback when necessary. Analyzes complex issues thoroughly to identify consequences and achieve positive outcomes. Resolves challenges swiftly and effectively. Compensation The anticipated range for this position is $85,000 to $100,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Perks and Benefits Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America Working Conditions Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company s discretion. Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication in English. More specific details may be provided as needed or requested. Travel: Minimal Access to Customer Sites: Not Required Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices. Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at **********************************.

Our team is growing and we would love to know what you can offer! If you do not see a job posted on our employment page which fits your skillset and would like us to have your application on file for general consideration, please complete our apply process here. This general application will not serve as a substitute for an official job application for a position posted on our employment site. Therefore, please also check back periodically for specific job openings and to submit an official job application for your position of interest if and/or when there is an opening. By completing this application your profile will be entered into our applicant talent pool for review against both current and future needs. We will contact you if there is a position which matches your background. Thank you for your interest in Nihon Kohden OrangeMed LLC. Human Resources.

Job Purpose The Service Administrator provides clerical and administrative support to the Technical Service Department to ensure efficient handling of customer service activities, documentation, and communication. This position assists with service request processing, recordkeeping, data entry, and departmental reporting to support the company s after-sales service operations in compliance with medical device quality and regulatory standards. Duties and Responsibilities Administrative & Clerical Support Perform daily administrative tasks including filing, data entry, document preparation, and correspondence. Maintain and organize service records, repair logs, and customer files in accordance with quality system requirements (FDA, ISO 13485). Assist in the preparation of service reports, forms, and department metrics. Manage incoming emails and route requests appropriately and provide general information to customers and internal teams. Assist with scheduling, training coordination, and departmental communications. Help prepare materials and documentation for service training sessions or meetings. Provide administrative support during internal and external audits. Service Documentation & Tracking Enter and track Return Material Authorizations (RMAs), service orders, and repair status updates. Ensure all service and repair documentation is accurately maintained in the database. Assist in compiling and distributing service performance data and customer feedback reports. Support complaint documentation by gathering and organizing service-related information. Shipping & Logistics Support Prepare and process shipments for repaired products, parts, or loaner equipment. Coordinate with warehouse or logistics personnel to ensure timely deliveries and returns. Track incoming and outgoing service-related shipments and maintain shipment records. Adheres to all company policies, procedures and business ethics codes. Other duties as assigned. Qualifications Education and Experience High school diploma or equivalent required; Associate degree preferred. 1 3 years of experience in an administrative, clerical, or customer service role preferably in a medical device, manufacturing, or technical service environment. Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus. Skills & Abilities Strong organizational skills with attention to accuracy and detail. Clear and professional verbal and written communication skills Strong document control and record-keeping skills. Dependable and accountable with a strong sense of ownership over assigned tasks. Strong interpersonal skills for working cross-functionally with technical, quality, and operations teams Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams). Compensation The anticipated range for this position is $21.70 to $24.80 at an hourly rate. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location. Working conditions The Service Administrator usually works in an office and manufacturing environment. The Service Administrator works a standard work week but may be required to work some weekends and evenings to fulfill duties. Physical requirements Must be able to type using the keyboard of a computer. Must be able to talk, listen and speak clearly on the telephone. Must be able to lift and carry up to 30 lbs.