Remote Customer Care Associate
Remote job in Warren, OH
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Remote FP&A Manager - AI Trainer ($50-$60/hour)
Remote job in Warren, OH
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Remote FinTech Product Analyst - AI Trainer ($50-$60/hour)
Remote job in Youngstown, OH
We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning.
Benefits:
● This is a full-time or part-time REMOTE position
● You'll be able to choose which projects you want to work on
● You can work on your own schedule
● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work
Responsibilities:
● Give AI chatbots diverse and complex problems and evaluate their outputs
● Evaluate the quality produced by AI models for correctness and performance
Qualifications:
● Fluency in English (native or bilingual level)
● Detail-oriented
● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management
● A current, in progress, or completed Masters and/or PhD is is preferred but not required
Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.
Online Work From Home
Remote job in Youngstown, OH
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties:
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements:
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits:
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Remote Peak Sales Forecasting Expert - AI Trainer ($200-$275 per hour)
Remote job in Youngstown, OH
The client's current peak-sales forecasting framework produces strong numerical outputs and narratives, but requires **real-world forecast accountability** - the kind held by people who've owned forecasts that drove BD, portfolio, or investment decisions.
We are looking for a senior commercial / forecasting expert to: - Write **“golden” peak-sales forecasts** for representative drug programs and standard prompts. - Define **structural checks, scenario logic, and sanity bands** for automated forecast evaluations. - Make explicit the **heuristics and base-rate assumptions** used by experienced forecasters to tell a realistic model from a speculative one. ### **Profile:** **Industry Commercial Forecaster:** - Director/Sr. Director/VP-level experience in **global forecasting, brand planning, or commercial insights**. - Built and defended **patient-based peak-sales models** used in portfolio, BD, or investment contexts. - Familiar with **forecasting for multiple drugs or indications**, particularly during pre-launch and early commercialization stages. - Can articulate the reasoning behind **base-case assumptions** (penetration, price, ramp, LOE) and how they evolve post-launch. - Has written or reviewed **governance-ready peak-sales models** (e.g., for launch committees or investor boards). **Market/VC/Buy-side Analyst:** - Senior biotech equity analyst, VC incubation / BD lead, or company creation expert (e.g., from Third Rock, ARCH, Versant, RTW, Venrock, or similar). - Built patient-level and revenue models used for **investment diligence** or **asset valuation**. - Can critique or improve bottoms-up forecasts from an investor's perspective, identifying optimistic biases and false comparables. ### **Experience level** - ~10-15 years in biotech/pharma forecasting, investment, or commercial strategy roles. - Experience spanning **pre-launch forecasts → post-launch actuals** for multiple assets. - CV/LinkedIn bullets like “led global forecast for \[drug\],” “responsible for long-range revenue planning and peak-sales scenarios,” or “built patient-based forecasts for portfolio decisions.” - Strong comfort with **market modeling logic** (TPP inputs → eligible pool → penetration → price/net → ramp + LOE). - Evidence of post-hoc learning - can articulate where real-world results diverged from base-case assumptions. ### **Expectations:** **Inputs we give:** - Forecast prompts (representative TPPs, analogs, and SoC/pricing/launch assumptions). - Access to anonymized or simulated data sets for building base cases. **Expected outputs (per prompt):** - **Golden Forecast Output:** A benchmark-quality peak-sales forecast (peak value, revenue curve by key years) plus a concise narrative (3-5 key drivers, 2-3 downside risks). The output should show how the expert calibrates realistic vs. inflated scenarios. - **Forecast Rubric:** A structured evaluation framework with critical checks (market structure realism, patient flow logic, analog consistency, regional splits, LOE handling). Should define clear scoring thresholds - e.g., _unacceptable → excellent_. - **Know-how Layer:** Commentary explaining how experienced forecasters anchor their assumptions: - How they select base rates and analogs. - How they temper over-optimism (payer pushback, access limits, share ceilings). - How they identify when a model's structure or magnitude is implausible. ### **Engagement Model & Compensation** - **Contract / Part-time (Remote)** - work flexibly with data science and evaluation teams.
Work from Home - Need Extra Cash?
Remote job in Warren, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Remote First-Line Supervisors of Non-Retail Sales Workers - AI Trainer ($80-$120 per hour)
Remote job in Warren, OH
## **About the Role**
Mercor is seeking experienced **First-Line Supervisors of Non-Retail Sales Workers** to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. ## **Key Responsibilities** - You'll be asked to create deliverables regarding common requests within your professional domain - You'll be asked to review peer developed deliverables to improve AI research ## **Ideal Qualifications** - 4+ years professional experience in your respective field - Excellent written communication with strong grammar and spelling skills ## **More About the Opportunity** - Fully remote and asynchronous - complete work on your own schedule - Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours - Project start date: immediately, lasting for around 3-4 weeks ## **Compensation & Contract Terms** - Independent contractor engagement through Mercor - Hourly compensation, paid weekly via Stripe Connect - Payments based on services rendered; contractors maintain full control over their work schedule and methods **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey - Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $200 by referring** Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [Learn
Data Entry Product Support - No Experience
Remote job in Austintown, OH
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
Work from Home - Need Extra Cash??
Remote job in Boardman, OH
Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
Entry-Level Online Researcher (Work-at-Home)
Remote job in Youngstown, OH
Work From Home, Entry Level Data Entry Clerk As A Research Participant
We are looking for people who want to work remotely from home. You'll need an Internet connection and a mobile device or computer.
We need folks who want to do tasks, micro tasks, work at home opinion panels, online focus groups, product testing, research trials and more. This is not a normal 9-5 job, but a fun way to earn extra cash working from home part time on the fly - work when you want. Apply today for free and start earning. Work from home from any location, any hours, any day. Your choice.
All backgrounds welcome: Work from home, part time, Amazon, customer service representative, medical professional, remote work at home, drivers, administrative assistant, work from home customer service representative, registered nurse, web developer, assistant manager, pharmacy technician
Requirements:
Education varies by study - all education levels accepted
Current USA resident
Speak, read and understand English / Spanish a plus as more opportunity is available to you
Able to focus and follow through
This is a remote work from home part time gig, you'll need a computer, laptop or mobile device.
Microsoft Word or Excel helpful as a tool to keep yourself organized, but not mandatory
Here's what you need to get started
LapTop. You may be asked to use your webcam. These types of studies typically pay more. You'll need a stable internet connection. You may be asked to conduct a study using your SmartPhone.
Data entry skills. All studies require that you be able to read, write and take direction as well as type a minimum of 25 words per minute.
Backgrounds in Customer Service, Administrative Assisting, Sales and Sales Support helpful but not mandatory
Pay Info:
Up to 350 hr. per single study sessions
up to $3,000 per multi-session studies
We look forward to working with you! Connect with us via email by applying to this posting!
This is for those with any work backgrounds such as Amazon, customer service representative, medical professional, drivers, medical receptionist, our folks come from all backgrounds!
Remote Senior Machine Learning Engineer - LLM Evaluation / Task Creations (India Based) - AI Trainer ($21-$21 per hour)
Remote job in Warren, OH
## **Role Description**
Mercor is hiring on behalf of a leading AI research lab to bring on highly skilled **Machine Learning Engineers** with a proven record of building, training, and evaluating high-performance ML systems in real-world environments. In this role, you will design, implement, and curate high-quality machine learning datasets, tasks, and evaluation workflows that power the training and benchmarking of advanced AI systems. This position is ideal for engineers who have excelled in competitive machine learning settings such as Kaggle, possess deep modelling intuition, and can translate complex real-world problem statements into robust, well-structured ML pipelines and datasets. You will work closely with researchers and engineers to develop realistic ML problems, ensure dataset quality, and drive reproducible, high-impact experimentation. **Candidates should have 3+ years of applied ML experience or a strong record in competitive ML, and must be based in India.** Ideal applicants are proficient in Python, experienced in building reproducible pipelines, and familiar with benchmarking frameworks, scoring methodologies, and ML evaluation best practices. * * * ## **Responsibilities** - Frame unique ML problems for enhancing ML capabilities of LLMs. - Design, build, and optimise machine learning models for classification, prediction, NLP, recommendation, or generative tasks. - Run rapid experimentation cycles, evaluate model performance, and iterate continuously. - Conduct advanced feature engineering and data preprocessing. - Implement adversarial testing, model robustness checks, and bias evaluations. - Fine-tune, evaluate, and deploy transformer-based models where necessary. - Maintain clear documentation of datasets, experiments, and model decisions. - Stay updated on the latest ML research, tools, and techniques to push modelling capabilities forward. * * * ## **Required Qualifications** - At least **3 years** of full-time experience in machine learning model development - Technical degree in Computer Science, Electrical Engineering, Statistics, Mathematics, or a related field - Demonstrated competitive machine learning experience (Kaggle, DrivenData, or equivalent) - Evidence of top-tier performance in ML competitions (Kaggle medals, finalist placements, leaderboard rankings) - Strong proficiency in **Python**, **PyTorch/TensorFlow**, and modern ML/NLP frameworks - Solid understanding of ML fundamentals: statistics, optimisation, model evaluation, architectures - Experience with distributed training, ML pipelines, and experiment tracking - Strong problem-solving skills and algorithmic thinking - Experience working with cloud environments (AWS/GCP/Azure) - Exceptional analytical, communication, and interpersonal skills - Ability to clearly explain modelling decisions, tradeoffs, and evaluation results - Fluency in English * * * ## **Preferred / Nice to Have** - Kaggle **Grandmaster**, **Master**, or multiple **Gold Medals** - Experience creating benchmarks, evaluations, or ML challenge problems - Background in generative models, LLMs, or multimodal learning - Experience with large-scale distributed training - Prior experience in AI research, ML platforms, or infrastructure teams - Contributions to technical blogs, open-source projects, or research publications - Prior mentorship or technical leadership experience - Published research papers (conference or journal) - Experience with LLM fine-tuning, vector databases, or generative AI workflows - Familiarity with MLOps tools: Weights & Biases, MLflow, Airflow, Docker, etc. - Experience optimising inference performance and deploying models at scale * * * ## **Why Join** - Gain exposure to cutting-edge AI research workflows, collaborating closely with data scientists, ML engineers, and research leaders shaping next-generation AI systems. - Work on high-impact machine learning challenges while experimenting with advanced modelling strategies, new analytical methods, and competition-grade validation techniques. - Collaborate with world-class AI labs and technical teams operating at the frontier of forecasting, experimentation, tabular ML, and multimodal analytics. - Flexible engagement options (**30-40 hrs/week or full-time**) - ideal for ML engineers eager to apply Kaggle-level problem solving to real-world, production-grade AI systems. - Fully remote and globally flexible - optimised for deep technical work, async collaboration, and high-output research environments.
ERP System Specialist
Remote job in Warren, OH
Are you passionate about offering innovative solutions to the foodservice industry? At Berk Enterprises, we're a third-generation, woman-owned family business that supplies reliable food disposables and custom packaging to customers across the country. As a leading supplier in the restaurant and concession space, we pride ourselves on being a one-stop shop for all things packaging, and we believe our products play a pivotal role in bringing people together to create lasting memories. We're growing and looking for talented individuals who want to make an impact. If you're motivated, curious, and ready to be part of something meaningful, we'd love to meet you. Join Berk Enterprises and help shape the future of food packaging.
Job Description
Berk Enterprises is seeking an experienced
ERP System Specialist
to join our team. The ERP System Specialist will be responsible for managing, optimizing, and supporting the ERP system to improve business processes across the company. This role will involve configuring, maintaining, and troubleshooting the ERP system, as well as collaborating with various departments to ensure it is aligned with business goals and operational efficiency. Key Responsibilities
Configure and optimize Epicor Prophet 21 ERP System and other ancillary systems.
Take ownership of ERP and other system upgrades, testing, and troubleshooting to ensure reliability.
Collaborate with cross-functional teams to identify business needs, create solutions to meet those needs, and drive efficiencies.
Provide education and technical support to end-users to ensure proper utilization of our systems.
Use tools such as Power-BI, Report Studio, InfoMaker, and SQL Report Builder to provide better insights into the daily operations of the business.
Use Dyna-Change Business Rules, Navigator, Screen Designer, Menu Designer, and Tab Designer to help provide a more useful and efficient ERP experience.
Work with Epicor and other software vendors with software integrations, EDI implementations, and other projects.
What We Offer
Comprehensive benefits package, including medical, dental, and vision insurance.
Company-paid short-term disability insurance and life insurance.
Paid training, generous paid time off, and holidays.
401k with company match.
Employee discount programs.
Wellness programs with incentives.
Flexible spending accounts (FSAs).
Competitive compensation package that rewards your experience and results.
Qualifications
3 years' experience with Microsoft SQL including SSRS, SSMS, SSIS
3 years' experience managing Epicor ERP systems, specifically Prophet 21
3 years' experience using Visual Studio with C#
3 years' experience using Epicor's API to connect to other systems
Strong business acumen
Strong analytical and problem-solving skills
Ability to manage multiple projects and meet deadlines
Strong excel skills
Experience with Epicor WWMS preferred
Experience with Epicor ECM (DocStar) preferred
Experience with Epicor EDA (Phocas) preferred
Experience with CRM packages, especially Web Presented preferred
Experience with Epicor Cash Collect (Lockstep) preferred
Experience with Microsoft Power-BI preferred
Expected Background
Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management Information Systems (MIS), or a related field.
Why Join Berk Enterprises? At Berk Enterprises, our culture and core values are the foundation of our success. We are a rapidly growing company that thrives on flexibility, innovation, and excellence. The successful candidate will thrive in our fast-paced environment, where critical deadlines are the norm, and opportunities for growth and development are abundant.
This is a remote position.
Auto-ApplyMedical Coding Specialist
Remote job in Boardman, OH
Southwoods Health is hiring a Medical Coding Specialist. The position has the option to be fully remote or fully in office. Responsible for the proper assignment of all CPT/HCPCS and ICD-10-CM diagnosis codes to ensure compliant coding of all assigned encounters.
Essential Duties:
Read and abstract E/M level from specialty offices, or hospital documentation if required
Provide CPT codes for: Surgeries, Anesthesia, Pain management, Radiology as needed
Query physician's with-in the Meditech system, or for those not on Meditech, reach out to assigned hospital contact person
Understand bundling concept and heed CMS guidelines
Assign ICD-10 codes to the highest level of specificity
Understand HCPCS codes and assign appropriately for POS
Accurately append modifiers as needed
Understand payer groups such as Medicaid HMO, and Medicare HMO and code to appropriate guidelines
Have a moderate knowledge of anatomy and physiology
Maintain 95 percent accuracy in coding and meet productivity standards as assigned
Research and find answers as needed
Ask questions when necessary to the appropriate superior
Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies
Perform other duties as assigned
Qualifications:
Current medical coding certification (CCS, CCA, CPC, RHIT, COC, ACA, or CIC)
Responsible for the assignment of CPT codes and ICD-10-CM codes for higher level office procedures and hospital procedures
E/M coding as necessary for specialty offices
At least 3 years' experience
Working knowledge of Excel
Full-time. Option to be: Remote but must be commutable distance from Boardman Ohio for training, or fully in office in Boardman, Ohio.
At Southwoods, it's not just about the treatment, but how you're treated
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Remote Visual Storytelling Expert - AI Trainer ($45-$65 per hour)
Remote job in Warren, OH
Mercor is seeking experienced visual storytelling experts - including storyboard artists, cinematographers, animators, editors, and motion designers - to collaborate on creative projects with leading AI research groups. These engagements focus on shaping narrative-driven visual content with cinematic pacing and authenticity. This is a unique opportunity to apply your creative expertise toward developing frontier AI systems that understand and generate compelling visual stories. ### **Key Responsibilities** - Develop storyboards, visual concepts, and narrative structures for AI training data. - Caption video content with an emphasis on capturing storytelling elements, visual detail, and camera techniques. - Evaluate AI-generated visual narratives and provide feedback for improvement. - Ensure authenticity, coherence, and cinematic quality. ### **Ideal Qualifications** - 3+ years of professional experience in film, animation, motion design, or related creative fields. - Strong portfolio demonstrating expertise in storytelling, pacing, and cinematic techniques. - Ability to distill abstract ideas into clear, engaging visual narratives. - Excellent attention to detail and creative problem-solving skills. ### **More About the Opportunity** - Remote and asynchronous - flexible scheduling on your own terms. - Expected commitment: 30-40 hours/week. - Project-based engagements, typically ranging from 2-3 months with potential extensions. ### **Compensation & Contract Terms** - $45-$65/hour depending on experience and geography. - Payments issued weekly via Stripe Connect. - Independent contractor engagement. ### **Application Process** - Complete a short interview to discuss your creative background and areas of expertise. - Selected applicants may be asked to complete a brief sample task. ### **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations. - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey. - Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI. * * *
Licensed Crisis Counselor - Fully Remote in Youngstown, OH
Remote job in Youngstown, OH
Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in OH and hold one of the following): LPC LSW LPCC ILMFT LISW LISW-S LP Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Ohio residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
* Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
* Build rapport, actively listen, and foster client engagement.
* Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
* Provide resources, coping strategies, referrals, and safety planning.
* Intervene appropriately in emergent situations.
* Maintain accurate, timely, and clinically sound documentation.
* Multitask effectively while navigating multiple software systems.
* Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
* Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
* Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
Business Analyst - Electric Utilities - Ohio
Remote job in Youngstown, OH
Working with our business partners to create, improve and sustain industry and infrastructure. Orbital Engineering has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challenging and complex problems with innovative engineering, inspection, and construction solutions. Orbital team members are guided by the fundamental beliefs of building trusted relationships, personal accountability, innovation, and excellence in everything we do. Orbital is looking for others to join our team to continue activating our purpose and embrace our values.
Orbital is seeking a Business Analyst to join a team of specialists that supports a vast portfolio of projects in the field of Electric Utility Design and Construction. Project types include Transmission substation and line as well as Distribution substation and line. Candidates who reside in Ohio or Western Pennsylvania and possess experience with Electric Utility Transmission and Distribution Projects are strongly preferred.
This is a REMOTE WORK role, with the exception of 1-2 client visits required per month; candidates located in the EST Time Zone (UTC-4) are preferred as daily responsibilities may require participation in virtual meetings as early as 8 AM EST through 5 PM EST.
Responsibilities include but are not limited to:
* Provide critical support through the analysis and reporting of financial and resource actuals and forecasts. You will also contribute to the development and implementation of various operational business unit metrics to drive performance improvements.
* Reporting and Maintenance: Contribute to accurate and timely financial and operational reports on transmission and rider program resources utilizing tools such as QlikView, Power BI, TOAD Data Point, and Microsoft Office Suite. Analyze and interpret data to identify trends, patterns, and areas for improvement. Ensure the integrity and reliability of data through regular maintenance and updates.
* Stakeholder Collaboration: Work closely with various stakeholders to foster collaboration and consistency between departments. Act as a liaison to ensure effective communication and alignment of goals.
* Executive-Level Presentations: Support the creation of compelling executive-level presentations that synthesize operational and financial strategies of the organization. Assist in presenting complex information in a clear and concise manner to facilitate decision-making.
* Reporting Systems and Tools: Leverage various systems and tools to generate monthly and ad-hoc reports. Ensure data accuracy, automate processes where possible, and identify opportunities for process improvement.
* Analytical Support: Provide general analytical support to the project management team. Conduct research, analyze data, and develop insights to assist in project planning and decision-making processes.
Minimum Requirements:
* Bachelor's degree in Business, Analytics, Finance, or a related field (or equivalent experience)
* 3+ Years Professional Experience
* Proficiency in data analysis tools such as QlikView, and Power BI.
* Strong analytical and problem-solving skills with attention to detail.
* Excellent communication and presentation skills, with the ability to effectively convey information.
* Strong organizational skills and ability to manage multiple priorities concurrently.
* Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
* Familiarity with construction and design services industry practices and terminology is a plus.
* This position requires the ability to pass a post-offer drug (including marijuana) and alcohol test in compliance with Federal regulations and is also subject to random testing as a condition of continued employment.
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Account Manager, NA AAB
Remote job in Youngstown, OH
Who We Are: Trivium Packaging is a global leader in metal packaging with more than 60 locations worldwide and employs close to 8,000 people. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care and premium beverages.
At Trivium, people are the driving force in all our successes by bringing expertise and talent to help us stand out, achieving excellence through their commitment and drive, and maintaining a focus on continuous improvement in everything they do. Together, our goal is to be the number one choice for customers seeking sustainable metal packaging solutions.
Job Summary:
Key responsibilities for the Account Manager are to manage all commercial aspects of assigned customers to achieve Strategic Plan commitments. This person will function as the primary liaison between existing and prospective customers and Trivium Customer Service, Technical, Engineering, R&D, Quality and Operations Personnel. The Account Manager also will have primary account responsibility for other customers where geographic synergies can be realized.
Job Duties:
• Manage all accounts that are assigned by the overall account and management of the day-to day relationship, including account planning, forecasting, inventory, etc.
• Work cross functionally across Trivium internal teams to ensure best in class customer service.
• Develop and design a customer centric driven strategy.
• Increase long term customer loyalty.
• Organize and lead customer collaboration and innovation workshops.
• Own the communication and presentation of the Trivium value proposition.
• Secure new business by commercializing new projects.
• Lead or support long term supply agreement negotiations.
• Identify and capture key consumer and market insights, growth opportunities and customer priorities.
• Ensures assignments meet established standards and deadlines.
• Manage all aspects of new customer acquisition, qualifications and commercialization.
• Implement strategic sales plans to achieve corporate objectives.
• Prepare and deliver sales presentations to key clients.
• Obtain customer requirements and devise timely solutions.
• Manage customer expectation in delivering new product solutions.
• Recommend product simplification and standardization to eliminate unprofitable items.
• Represent company at trade association meetings to promote products.
• Prepare periodic customer technical and sales reports showing forecasts, sales volume, potential sales, and areas of proposed client base expansion.
• Monitor and evaluate the activities and products of the competition.
• Recommend budget, expenditures, and appropriations for research and development work.
• Identify and attend relevant professional development training.
• Travel to customer sites and Trivium production facilities.
• Expected travel: 50-75%
• Perform all other job duties as assigned.
Qualifications and Experience Requirements:
• Bachelor's degree from a four-year college or university and minimum 8 years of B2B industrial sales, managing customer accounts.
• History of delivering customer value, working as a trusted advisor with clients.
• Proven track record of generating revenue/profit growth.
• Ability to effectively manage sales' budgets
• In-depth involvement in business strategy development as well as linking strategy to execution.
• Highly skilled in negotiation techniques
• Ability to build strong relationships across multiple functions with internal and external customers and team.
• Ability to work with Microsoft Outlook, Word, Excel (pivot-table experience a plus) and PowerPoint.
• Positive attitude, strong work ethic, and integrity
• Highly organized and motivated self-starter
• Experience in customer collaboration and joint business planning - how to work with customers to drive profitable growth and formulate business solutions based on customer insights.
Work Environment:
This position is remote-based and will require travel to client sites as well as production facilities as needed. The role encompasses sitting for prolong periods of time and using a computer, telephone and other office electronics are critical. This position will also need to visit various plant locations where moving machinery produces noise.
Trivium Packaging is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Director of Technology Operations
Remote job in Youngstown, OH
Job Description
Director of Technology Operations
About The Organization
Community Building Strategies (CBS) is a consulting firm based in Ohio that provides strategic and operational support to Non Profit organizations, donors, and businesses who are working to advance social, economic, and racial justice causes.
About The Role
We're seeking a strategic technology leader who will serve as the sole technology expert managing critical infrastructure, security, and operations across our network of progressive organizations. This hands-on leadership position requires someone who can autonomously navigate complex multi-platform environments while building strategic roadmaps, with the unique opportunity to shape technology operations that directly support grassroots organizing, voter mobilization, and social justice initiatives across multiple states.
What You'll Do
Manage and secure 95+ domains across multiple organizations, including DNS configuration, SSL certificate provisioning, nameserver management, and email setup/maintenance, while implementing proactive monitoring systems to prevent service disruptions
Conduct comprehensive audits within first 90 days covering existing operational processes, digital/physical security vulnerabilities, and technology workflows, then develop prioritized remediation roadmaps with immediate actionable steps
Develop and execute security protocols including incident response plans, access control policies, and quarterly access audits across Google Workspace, Box, and other cloud storage platforms, ensuring proper data governance and C3/C4 compliance
Oversee physical asset management for hundreds of devices including laptops, tablets, and phones, implementing tracking systems, security protocols, and working with local IT contractors for device preparation and deployment
Provide hands-on technical support including assisting website administrators with content updates, troubleshooting WordPress/Squarespace/Wix issues, and responding promptly to service outages while effectively triaging requests
Evaluate and consolidate technology infrastructure across platforms, identifying opportunities for cost optimization and process improvement while maintaining operational continuity
Partner with contractors and vendors to execute strategic initiatives, maintaining existing relationships while evaluating build versus buy decisions and determining when to bring capabilities in-house
Research and implement field operation technologies, selecting appropriate applications for canvassing teams, voter registration programs, and ensuring proper communication channels for field staff
Present recommendations to non-technical stakeholders through formal presentations, translating complex technical concepts into actionable business decisions for executive approval
Establish proactive monitoring and maintenance schedules for critical services, creating documentation, conducting training sessions, and building accountability measures across organizations
Skills We're Seeking
Domain and infrastructure management expertise including DNS, SSL certificates, email configuration, and experience managing multi-platform environments (WordPress, Squarespace, Wix, etc.)
Security operations experience with proven ability to conduct audits, create incident response plans, implement access controls, and manage sensitive data across multiple organizations
Physical device management capabilities including asset tracking, deployment strategies, and experience managing mixed environments (Apple/PC/Android) at scale
Google Workspace and cloud administration proficiency with experience in user provisioning, access management, storage optimization, and implementing governance policies across shared drives
Strong vendor and contractor management skills with ability to maintain relationships, evaluate service providers, and make strategic decisions about outsourcing versus in-house capabilities
Excellent communication and presentation abilities to translate technical concepts for non-technical stakeholders, provide clear recommendations to leadership, and collaborate across hierarchical structures
Highly autonomous work style with demonstrated ability to prioritize across multiple departments and stakeholders, manage competing urgencies, and maintain professional boundaries in fast-paced environments
Technical proficiency in web technologies including basic HTML/CSS knowledge, familiarity with content management systems, and general IT troubleshooting skills
Change management and process improvement experience with ability to assess existing systems, recommend consolidated solutions, and guide organizations through technology transitions without disruption
Mission alignment and professional maturity demonstrating commitment to progressive causes while maintaining practitioner focus, understanding nonprofit compliance requirements, and respecting C3/C4 firewall regulations
Additional Requirements
Location flexibility: Physical proximity to Northeast Ohio or surrounding area preferred, with ability to work remotely while maintaining availability during standard business hours and occasional in-person presence for critical infrastructure needs
Availability: Must maintain standard business hours availability with understanding that this is not a traditional 9-5 role during peak operational periods
Travel: Approximately 15% domestic travel for strategic meetings, professional development, and quarterly office visits if remote
Salary/Benefits
$125,000-$150,000 depending on skills and experience.
Health Insurance, Vacation Time, Sick Days, Paid Holidays, 401k, Ability to work remotely as needed, Monthly Cell Phone and Internet stipend.
Regional Sales Representative
Remote job in Youngstown, OH
Benefits:
401(k)
401(k) matching
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Are you a highly motivated, results-driven sales professional? If so, an Outside Sales position with Mid-State may be the career you've been searching for! We are Ohio's premier provider of hydraulic hose and tube assemblies, and provide top-notch service to the mobile hydraulics industry. Come join our talented team of professionals. Apply today and tell us why you'd be a good fit!
Responsibilities:
Present, promote and sell products/services to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Pursue prospects through cold calling, LinkedIn, and email
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market's potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Local travel, periodically overnight for trade-shows and similar events
Maintain accurate records of activities and opportunities through CRM software
Qualifications and Skills:
Proven experience as B2B sales representative
Excellent verbal and written communication skills
Organization, prioritization and time management
Ability to deliver presentations and speak in front of groups
Multitasking- maintaining and growing existing accounts while pursuing new business
Earnings:
Uncapped potential
Competitive base salary
Commissions on existing accounts
Higher commissions on new business
Car allowance
Cell phone coverage
Perks:
Health, vision, and dental
Long-term & short-term disability
Paid Vacation
401k retirement savings
Job Type: Full-time
Salary: Up to $100k annual potential
Benefits:
401(k)
Cell phone reimbursement
Dental insurance
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Paid training
Travel reimbursement
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay
Commission pay
License/Certification:
Driver's License (Preferred)
Work Location: On the road
Flexible work from home options available.
Mid-State Sales was established in Columbus, Ohio in 1969, and has built its reputation as the national leader in the manufacturer and distributor of fluid transfer products, specifically hydraulic hose assemblies, fluid transfer assemblies, tube assemblies, and adapters.
Mid-State Sales is both a fabricator and distributor of fluid transfer products, fluid transfer assemblies and hydraulic components. Our fluid transfer products are optimized for both OEM customers and products and for industrial customers and users. In addition, Mid-State Sales leads the industry in custom solutions from our tube assembly production team, enabling your original equipment manufacturer's unique product with our engineering guidance.
Auto-ApplyOffice Administrator
Remote job in Hermitage, PA
Out of an abundance of caution and until further notice, effective Mon 3\/16\/20, Preferred Sales, Inc. (PSI) has suspended all sales travel and face\-to\-face meetings with customers or suppliers. PSI, with a business\-as\-usual mindset, will be supporting it's sales staff now working\-from\-home and follow guidance from Federal and State officials as new information becomes available.
The Sales Associate and Office Admin remain urgent so your consideration is appreciated.
Office Administrator
Preferred Sales, Inc. (PSI), located in Hermitage, PA, is a nationally\-recognized leader in the sale of HVAC and Plumbing solutions to Commercial, Residential and Wholesale accounts in a 4\-state region. PSI is searching for an Office Administrator whose responsibilities will include, but not be limited to, maintaining records for all transactions, preparing monthly, quarterly and annual financial reports and processing reimbursements.
Ultimately, you'll assist and fill\-in for the current Office Manager who manages and allocates capital resources for Senior Management; however, on occasion and over time, you may be required to assist in other parts of the Company like Human Resources or Facilities. For the right individual who can rise to this challenge, the opportunities to advance with a growing company that treats employees like family are here! If you have a background in and knowledge of accounting or bookkeeping activities, we'd like to hear from you!
Responsibilities
Create and update spreadsheets of transactions
Maintain GL, AR\/AP and review and process reimbursements
Prepare budgets for Sales and Senior Management
Report on financial metrics, investments and growth rates
Keep records of invoices and tax payments
Manage Co.'s 3rd\-party relations, e.g., Payroll, Insurance, Credit
Identify and address account discrepancies
Report on financial projections, e.g., liquidity and cash flow
Requirements
Five (5) years of experience as an accountant or bookkeeper is required
Hands\-on experience with accounting software, like QuickBooks
Advanced knowledge of MS Excel, e.g., Spreadsheets, Charts, Functions
Demonstrated proficiency with bookkeeping procedures, e.g., GL, AP\/AR
Time\-management, organization skills and confidentiality are essential
BSc degree in Accounting, Business or equivalent is strongly preferred
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