Coach And Trainer jobs at NiSource

The Electric Technical Trainer plans, prepares and delivers training programs to meet the development needs of the employees. Provides quality, timely and innovative training curriculum, including but not limited to: safety and applications along with training within Electric Field Operations job classifications. Builds and maintains working relationships with operations, construction, engineering, customer operations, etc. while meeting their business needs. Assess course and curriculum development. Takes actions to ensure employees are properly prepared to work safely, effectively and in compliance with all Regulatory requirements. This role also makes final determination on employee training and work readiness/progression status. Works together with field operations and On the Job Trainers to determine employee competency to determine and deliver competency training as needed. Essential Functions * Technical Trainer 1: Leads learning events to build student knowledge and skills with a primary focus on electric, transmission and distribution operation as well as maintenance activities. Integrates classroom training, hands on practice and simulation, and on the job training (OJT) events that maximize student learning Delivers and leads training initiatives that provide practical in field experience for employees to build employee mastery Identifies and recommends classroom and hands on training activity improvements while working with the curriculum team to continually improving training activities Partners with field operations, construction, and support operations to continue to develop relevant content Directs the planning, execution, delivery, and facilitation coordination of training programs in specified discipline Manage and direct the work of trainees while in training courses Promotes a safe work environment by actively participating in all aspects of employee safety program and support our interdependent safety culture by ensuring the safety of co-workers Estimated travel up to 20% * Technical Trainer 2: (Includes Technical Trainer 1 duties plus): Independently provides learning activities for more complex courses to improve student knowledge Oversees training of tech trainer 1 Implements/trains learning initiatives that provide practical in field experience Identifies and reacts to learning opportunities, while developing employees towards masterly level of job roles Partners with operations management to identify training needs and delivers programs to ensure compliance Identifies in conjunction with operations management training needs and delivers programs to ensure compliance with operations management Identifies needs and participates with Electric Standard reviews within operations Researches, analyzes and applies current technology and related training by reviewing periodicals, journals, attending seminars, etc. to continuously improve training courses Required Qualifications For Position * 1-3 years of experience in electric industry and background in training within a related utility, skilled trades, emergency response community, or in training military personnel * Experience delivering effective technical training & evaluation programs * Excellent communications, presentation, interpersonal skills * Knowledge of PC applications/skills * Knowledge of maintenance and operating procedures and processes used in the programs assigned * Excellent communications, presentation, interpersonal skills * Working knowledge of PC applications/skills (PST, LMS, Onboard, WMS, MDTs, etc.) * DL NUMBER - Driver License, Valid and in State Valid driver's license Upon Hire Preferred Additional Qualifications for Position * Bachelor's Degree or equivalent field experience. * other technical related certifications Upon Hire The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or ************** Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: * E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish * Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $79,800.00 - $119,600.00 * The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2025-10-21 Posting End Date (if applicable): Please note that the job posting will close on the day before the posting end date.

Job Posting End Date 12-13-2025 Please note the job posting will close on the day before the posting end date. AEP Energy, a certified competitive retail energy supplier, is backed by a more than 100-year history of providing energy solutions, value and innovation. Headquartered in Columbus, Ohio, we supply energy to homes and businesses across six states and Washington, D.C. We earned an A+ rating from the Better Business Bureau based on customer feedback, agency insights and public data. Our mission is to help create a brighter future for our customers. The Contact Center Trainer will be responsible for executing training delivery for new hires, as well as provide ongoing coaching and feedback to Advocates. This role will also own the design and development for training content and delivery format for the AEP Energy Contact Center. Job Description What You'll Do: Facilitate classroom and/or virtual training on sales, products, systems, procedures, and customer service techniques for all new and tenured Advocates as needed. Develop and maintain a strategic training plan that supports performance objectives and addresses identified learning gaps. Build established training curriculum and modules into a Learning Management System. Create and design new content and lessons for the Learning Management System based on sound educational principles. Maintain all training curriculum and training tools, including the Learning Management System, facilitator and participant guidebooks, bill samples, and reports. Manage testing and performance for all new hires while in training. Evaluate trainees' knowledge to determine necessary follow-up. Provide reporting and analysis to business leaders illustrating training success and opportunities. Conduct new hire call monitoring and provide individual coaching and motivation. Build and lead a mentorship program for Contact Center Advocates. Evaluate a weekly sample of calls for Quality Compliance. Provide backup coverage for Quality Specialist .Perform other duties as assigned What We're Looking For: Bachelor's Degree preferred. Minimum of three years of experience within a Training or Quality department of a Contact Center and an additional two years as a Trainer/Facilitator or Designer. Preferred Qualifications: Experience in Quality Assurance or Instructional Design is a plus. Knowledge of applicable technology is preferred (LMS and Articulate ) Must be able to demonstrate examples of past material or methodologies. Understanding of Contact Center practices and an in depth understanding of Contact Center KPIs Knowledge of or the ability to learn the Retail Energy industry Methodical and organized work style-maintains notes, records, schedule, to-do lists. Ability to prioritize, plan proactively, and manage conflicting priorities. Superior attention to detail and conscientious attitude relating to quality of work. Ability to work independently (with little instruction/supervision) Effective problem-solving skills: ability to identify alternatives and develop unique solutions. Takes initiative; proactive approach; asks questions to ensure understanding/clarity. Comfortable with change, uncertainty and in-development conditions. Resilient under stress and dealing with multiple demands. What You'll Get: In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Salary Grade: 04 ($53,000.00 - $61,237.00) Compensation Data Compensation Grade: SP20-004 Compensation Range: $52,488.00 - $65,610.50 The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Job Posting End Date 12-13-2025 Please note the job posting will close on the day before the posting end date. AEP Energy, a certified competitive retail energy supplier, is backed by a more than 100-year history of providing energy solutions, value and innovation. Headquartered in Columbus, Ohio, we supply energy to homes and businesses across six states and Washington, D.C. We earned an A+ rating from the Better Business Bureau based on customer feedback, agency insights and public data. Our mission is to help create a brighter future for our customers. The Contact Center Trainer will be responsible for executing training delivery for new hires, as well as provide ongoing coaching and feedback to Advocates. This role will also own the design and development for training content and delivery format for the AEP Energy Contact Center. Job Description What You'll Do: * Facilitate classroom and/or virtual training on sales, products, systems, procedures, and customer service techniques for all new and tenured Advocates as needed. Develop and maintain a strategic training plan that supports performance objectives and addresses identified learning gaps. Build established training curriculum and modules into a Learning Management System. Create and design new content and lessons for the Learning Management System based on sound educational principles. * Maintain all training curriculum and training tools, including the Learning Management System, facilitator and participant guidebooks, bill samples, and reports. Manage testing and performance for all new hires while in training. Evaluate trainees' knowledge to determine necessary follow-up. * Provide reporting and analysis to business leaders illustrating training success and opportunities. Conduct new hire call monitoring and provide individual coaching and motivation. Build and lead a mentorship program for Contact Center Advocates. Evaluate a weekly sample of calls for Quality Compliance. Provide backup coverage for Quality Specialist .Perform other duties as assigned What We're Looking For: Bachelor's Degree preferred. Minimum of three years of experience within a Training or Quality department of a Contact Center and an additional two years as a Trainer/Facilitator or Designer. Preferred Qualifications: * Experience in Quality Assurance or Instructional Design is a plus. * Knowledge of applicable technology is preferred (LMS and Articulate ) * Must be able to demonstrate examples of past material or methodologies. * Understanding of Contact Center practices and an in depth understanding of Contact Center KPIs Knowledge of or the ability to learn the Retail Energy industry * Methodical and organized work style-maintains notes, records, schedule, to-do lists. * Ability to prioritize, plan proactively, and manage conflicting priorities. Superior attention to detail and conscientious attitude relating to quality of work. * Ability to work independently (with little instruction/supervision) * Effective problem-solving skills: ability to identify alternatives and develop unique solutions. * Takes initiative; proactive approach; asks questions to ensure understanding/clarity. * Comfortable with change, uncertainty and in-development conditions. * Resilient under stress and dealing with multiple demands. What You'll Get: In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Salary Grade: 04 ($53,000.00 - $61,237.00) Compensation Data Compensation Grade: SP20-004 Compensation Range: $52,488.00 - $65,610.50 The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

The Technical Trainer plans, prepares and delivers training programs to meet the development needs of the employees. Provides quality, timely and innovative training curriculum, including but not limited to: safety and applications along with training within Gas Operations job classifications. Builds and maintains working relationships with operations, construction, engineering, customer operations, etc. while meeting their business needs. Assess course and curriculum development. Takes actions to ensure employees are properly prepared to work safely, effectively and in compliance with all Regulatory, OSHA and industry requirements. This role also makes final determination on employee training and work readiness/progression status. Works together with field operations and On the Job Trainers to determine employee competency to determine and deliver competency training as needed. Essential Functions Technical Trainer 1: Leads learning events to build student knowledge and skills with a primary focus on gas operation and maintenance, service, M&R, engineering, and other operations activities Integrates classroom training, hands on practice and simulation, and on the job training (OJT) events that maximize student learning Delivers training initiatives that provide practical in field experience for employees to build employees mastery Identifies and recommends classroom and hands on training activity improvements while working with curriculum team to continually improve training activities Directs the planning, execution, delivery, and facilitation of all training programs in specified disciplines Provides training recommendation to governance process Provides training recommendations to Operator Qualifications/Certifications programs to ensure employees are able to demonstrate knowledge and hands-on competency Manage & direct the work of trainees while in training courses Promotes a safe work environment by actively participating in all aspects of employee safety program and support our interdependent safety culture by ensuring the safety of co-workers Completes welding QA field observations and audits. Technical Trainer 2: (Includes Technical Trainer 1 duties plus): Independently provides learning activities for more complex courses to improve student knowledge Oversees training of tech trainer 1 Implements/trains learning initiatives that provide practical in field experience for employees Identifies/reacts to learning opportunities, while developing employees towards masterly level of job positions Partners with operations management to identify training needs and delivers programs to ensure compliance Identifies needs and participates with Gas Standard reviews within operations Researches, analyzes and applies current technology and related training by reviewing periodicals, journals, attending seminars, etc. to continuously improve training courses Monitors energy industry trends, analyzes potential impacts and recommends strategic approaches Required Qualifications For Position 3+ years of experience in gas industry/welding experience and background in training within a related utility, skilled trades, emergency response community, or in training military personnel Experience delivering effective technical training & evaluation programs Knowledge of maintenance and operating procedures and processes used in the programs assigned Excellent communications, presentation, interpersonal skills Working knowledge of PC applications/skills (PST, LMS, Onboard, WMS, MDTs, etc.) Acquire and maintain welding permit along with associated welding OQ's Estimated travel up to 20% DL NUMBER - Driver License, Valid and in State Valid driver's license Upon Hire Preferred Additional Qualifications for Position Bachelor's Degree Direct pipeline experience Other technical related certifications upon Hire Wholistic approach to training, testing, and problem solving. Natural ability to take ownership. Team player Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at ****************** or ************** Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $79,800.00 - $119,600.00 *The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2025-12-09 Posting End Date (if applicable): 2026-01-03Please note that the job posting will close on the day before the posting end date.

The Technical Trainer plans, prepares and delivers training programs to meet the development needs of the employees. Provides quality, timely and innovative training curriculum, including but not limited to: safety and applications along with training within Gas Operations job classifications. Builds and maintains working relationships with operations, construction, engineering, customer operations, etc. while meeting their business needs. Assess course and curriculum development. Takes actions to ensure employees are properly prepared to work safely, effectively and in compliance with all Regulatory, OSHA and industry requirements. This role also makes final determination on employee training and work readiness/progression status. Works together with field operations and On the Job Trainers to determine employee competency to determine and deliver competency training as needed. Essential Functions Technical Trainer 1: * Leads learning events to build student knowledge and skills with a primary focus on gas operation and maintenance, service, M&R, engineering, and other operations activities * Integrates classroom training, hands on practice and simulation, and on the job training (OJT) events that maximize student learning * Delivers training initiatives that provide practical in field experience for employees to build employees mastery * Identifies and recommends classroom and hands on training activity improvements while working with curriculum team to continually improve training activities * Directs the planning, execution, delivery, and facilitation of all training programs in specified disciplines * Provides training recommendation to governance process * Provides training recommendations to Operator Qualifications/Certifications programs to ensure employees are able to demonstrate knowledge and hands-on competency * Manage & direct the work of trainees while in training courses * Promotes a safe work environment by actively participating in all aspects of employee safety program and support our interdependent safety culture by ensuring the safety of co-workers * Completes welding QA field observations and audits. Technical Trainer 2: (Includes Technical Trainer 1 duties plus): * Independently provides learning activities for more complex courses to improve student knowledge * Oversees training of tech trainer 1 * Implements/trains learning initiatives that provide practical in field experience for employees * Identifies/reacts to learning opportunities, while developing employees towards masterly level of job positions * Partners with operations management to identify training needs and delivers programs to ensure compliance * Identifies needs and participates with Gas Standard reviews within operations * Researches, analyzes and applies current technology and related training by reviewing periodicals, journals, attending seminars, etc. to continuously improve training courses * Monitors energy industry trends, analyzes potential impacts and recommends strategic approaches Required Qualifications For Position * 3+ years of experience in gas industry/welding experience and background in training within a related utility, skilled trades, emergency response community, or in training military personnel * Experience delivering effective technical training & evaluation programs * Knowledge of maintenance and operating procedures and processes used in the programs assigned * Excellent communications, presentation, interpersonal skills * Working knowledge of PC applications/skills (PST, LMS, Onboard, WMS, MDTs, etc.) * Acquire and maintain welding permit along with associated welding OQ's * Estimated travel up to 20% * DL NUMBER - Driver License, Valid and in State Valid driver's license * Upon Hire Preferred Additional Qualifications for Position * Bachelor's Degree * Direct pipeline experience * Other technical related certifications upon Hire * Wholistic approach to training, testing, and problem solving. * Natural ability to take ownership. * Team player Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or ************** Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. E-Verify NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below: * E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish * Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away Salary Range*: $79,800.00 - $119,600.00 * The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date: 2025-12-09 Posting End Date (if applicable): 2026-01-03 Please note that the job posting will close on the day before the posting end date.