Nixon jobs - 74 jobs

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area. **Key Job Responsibilities** _Equipment Operation_ - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. - Troubleshoots technical issues and resolve problems quickly as they arise. - Complies with all Company security and safety measures. - Ensures equipment is secure from theft and/or damage when in use. _Customer Service_ - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. - Maintains a positive relationship with all clients through effective communication. - Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. - Understands and fosters the hotel/client relationship. _Training/Staff Development_ - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. - Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. - Develops self as subject matter expert in discipline of specialty. - Stays current with technology and industry trends. _Event Supervision_ - Performs advanced work (pre/during/post event) with operations team members. - Supervises and directs other technicians during an event. _Equipment Maintenance_ - Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. - Performs inventory and forecasting of equipment needs. **Job Qualifications** - Bachelor's Degree is preferred - 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required - 3-4 years of customer service or hospitality experience is preferred. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* - Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. - Strong customer, client and coworker interface experience and abilities. - A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. - Must be able to lift 50 lbs. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours _Lifting Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#INDOPER Hourly Pay Range: $31.59 - $38.70 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting * Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. * Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. * Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. * Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. * See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. * Participate in business review presentations as needed, in collaboration with regional management. * Review and manage location P & L and develops action plans to address deficiencies/grow the business * Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. * Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. * Anticipate equipment challenges and changes in a timely and professional manner. * Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently sharing labor and equipment within the local market. * Attend all operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management * Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. * Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Collaborate with vendors and other departments/divisions of the company to capture and service events. * Understand event cost structure and incorporate into solution designs according to established profitability guidelines. * Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. * Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Position will have oversight to personnel to assist with event execution. * Exceed the expectations and needs of internal and external customers. * Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. * Monitor small to medium size events and check in on customers throughout the day. * Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability * Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. * Effectively utilizes applicable company computer systems. * Act as on-site technical expert as needed for events. * Assist on the floor with operations as needed. People Development * Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. * Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. * Manage the human resources activities including selection, performance management, and learning. * Provide focused and continued coaching to develop the skills of team members. * Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. * Recommend team members for training opportunities, as needed. Job Qualifications * Bachelor's degree is preferred or equivalent experience. * 3+ years of audio-visual experience. * 2+ years of operations/supervisory experience. * 3+ years of customer service or hospitality experience is preferred. * Sales experience is a plus. * Working knowledge of audio-visual equipment in a live show environment. * Proficiency with the use of computer hardware. * Proficiency with computer software and programs, including the Internet and Microsoft Office. * Effective leadership abilities and customer satisfaction focus. * A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service * Hospitality Do The Right Thing * Courage Drive Results * Optimizes & Aligns Work See The Big Picture * Strategic Mindset Value People * Organizational Savvy * Values Diversity * Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities * Sitting: 2-3 hours per day * Standing: 4-5 hours per day * Walking: 4-5 hours per day * Stooping: 2-3 hours per day * Crawling: 2-3 hours per day * Kneeling: 2-3 hours per day * Bending: 2-3 hours per day * Reaching (above your head): 2-3 hours per day * Climbing: 0-1 hour per day * Grasping: 4-5 hours per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Warehouse and Driver Technician (Class C Non-CDL) is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse and Driver Technician is shipping/receiving of orders, quality control, inventory control and other warehouse related logistics. Additionally, this position involves operating company vehicles requiring a CDL Class C license for transportation and delivery tasks. The Warehouse and Driver Technician will report to the Supervisor, Warehouse Operations or the Manager, Warehouse Operations. Key Job Responsibilities Inbound/Outbound Order Processing - Accurately receive, ship and label product, pick-up product from inventoried locations and pack orders efficiently and accurately for delivery to venues and/or other warehouses - Perform basic quality control (QC) procedures, presentation of equipment and inventory control Logistics and Transportation: - Prepare and process shipments to ship small parcel, LTL and via internal fleet - Operate industrial powered forklifts including (i.e., Sit-down, reach, stock picker, and powered pallet jack). - Operate company vehicles require a Non-CDL Class C license for the delivery and transportation of goods. - Ensure timely and safe delivery of products to the designated locations. - Conduct pre-trip and post-trip inspections of vehicles to ensure safety and compliance with regulations. Safety: - Perform daily checklists on forklifts and other equipment within the warehouse - Participate in safety team initiatives - Adhere to all safety protocols and transportation regulations while operating vehicles. Warehouse Housekeeping: - Clean and maintain a safe work area - Maintain equipment as necessary Customer Service: - Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments - Maintain a working knowledge of equipment Job Qualifications - High School diploma/GED - 1 to 3 years' experience in warehouse environment - Valid CDL Class C driver's license with a clean driving record. - Ability to lift over 50 lbs. independently - Ability to follow written and verbal instructions - Strong communication skills with other team members, site leadership team and internal and external customers - Organizational skills with an attention to detail and accuracy - Ability to multi-task while working in a fast paced environment - Basic computer skills with an emphasis on Microsoft Office - Experience using an RF based WMS system (preferred) - Experience operating industrial forklift equipment - Experience with DOT regulations and telematics electronic ELD logs (preferred) Competency Group Deliver World Class Service - Hospitality - Ownership Do The Right Thing - Instills Trust - Safety Conscious Drive Results - Action Oriented See The Big Picture - Tech Savvy Value People - Communicates Effectively **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 6-8 hours per day - Standing: 2-3 hours per day - Walking: 0-1 hour per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Frequently - Color Vision: Continuously - Peripheral Vision: Occasionally - Depth Perception: Occasionally - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never *Identifies the physical requirements that team members perform without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Warehouse and Driver Environment Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in both warehouse and driving environments and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status, including days, evenings, weekends, and holidays. When performing driving duties, team members will be exposed to various weather conditions and road environments. They are expected to conduct deliveries and transportation tasks safely and efficiently. Drivers must follow all traffic laws and regulations and ensure vehicles are maintained in good working conditions. This role may require long periods of sitting while driving, as well as loading and unloading materials, which involves physical activity. Safety is paramount, and all driving tasks should be performed with attention to safety protocols. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $24.00 - $27.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. THE ROLE The Senior Coordinator plays a critical role in supporting the Premium Sales team for the LA28 Olympic and Paralympic Games by providing analytical, advisory, and operational insight that informs sales strategy, revenue planning, and process optimization. This role is responsible for analyzing sales activity, monitoring performance trends, evaluating data from sales platforms, and making recommendations to sales leadership related to premium hospitality product rollouts, inventory utilization, client engagement strategies, and sales operations effectiveness. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary Responsibilities Support the execution of strategy, planning, and execution of the overarching premium experiences program for the Los Angeles Olympic and Paralympic Games, including evaluating performance trends and advising leadership on execution priorities Manage CRM systems (e.g., Salesforce, Optimo) to track sales activity, pipeline progress, and client engagement, with accountability for interpreting data and identifying risks, opportunities, and actionable insights Coordinate product formation, sales timelines, and presentation tools alongside team leadership, providing recommendations on sequencing, positioning, and readiness Partner with venues, internal teams, and external sales agents to support sales goals, serving as a consultative resource to improve alignment and outcomes Oversee inventory tracking and availability, analyzing utilization trends and recommending adjustments to optimize revenue and client experience Client & Partner Engagement Support sales executives in preparing proposals, contracts, and presentations for high-value clients, including strategic input on structure, messaging, and approach Handle inbound client inquiries by assessing needs and determining appropriate responses or escalation paths Coordinate sales events, venue tours, and hospitality activations, evaluating effectiveness and recommending improvements Assist in managing relationships with key partners, agencies, and venues, providing insights that support long-term partnership success Sales Materials & Marketing Alignment Work cross-functionally to develop and update sales materials, including presentations, brochures, and digital assets, ensuring alignment with sales strategy and business objectives Ensure sales tools are integrated into the sales process, advising on pricing updates, promotions, and usability Optimize the sales playbook to support onboarding and performance consistency, identifying gaps and recommending enhancements Process Improvement & Reporting Track sales KPIs, generate reports, and analyze performance data to provide recommendations and forward-looking insights to leadership Support sales training initiatives by assessing effectiveness and advising on content updates and onboarding improvements Independently identify opportunities to improve sales processes, systems, and workflows to support scalable growth TRAVEL Must be adaptable with work and travel schedules, including nights, weekends, and holidays. International travel may be required throughout the year, including periods of remote work from host city offices. A valid passport is mandatory. QUALIFICATIONS Required Bachelor's Degree Minimum 1 year of global event experience in a sporting environment (rights holder or agency) Demonstrated ability to analyze information, exercise independent judgment, and make business recommendations Preferred Strong communication, presentation, and written skills Proactive, solutions-oriented approach to problem solving Experience supporting premium, hospitality, sponsorship, or high-value sales environments Salesforce and Airtable experience is a plus Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $53,250 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $71,000 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Who We Are: On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company. What You'll Do: Collaborate closely with the Vice President of Hospitality & Inventory and the Director of Hospitality & Inventory to formulate and execute comprehensive hospitality packages aligning with the company's overarching objectives. The Hospitality Product & Inventory Manager will play a pivotal role in ensuring the seamless planning and execution of hospitality products during the Los Angeles 2028 Summer Olympic Games. This role involves supporting various aspects of product development, content creation, strategy, management, and implementation, ensuring a delightful experience for guests attending the Summer Olympics in Los Angeles. Responsibilities: Lead the planning and delivery of world-class hospitality ticket products for the Los Angeles 2028 Olympic Games across specific clusters, locations, and/or venues, ensuring alignment with commercial & strategic objectives. Manage timelines, milestones, and key deliverables with precision, ensuring all projects are delivered on time and to the highest quality standards. Oversee product inventory and system accuracy, maintaining seamless coordination across teams. Consistently seek to maximize opportunities and develop innovative products and solutions, while also assessing risks and reducing liability. Support the creation and implementation of new commercial hospitality and premium ticket concepts and ad-hoc products to enhance the guest experience. Support the creation of business insights, dashboards, and presentations for senior leadership, while tracking market trends and customer feedback to refine commercial offerings. Serve as an on-site Hospitality Product Cluster Manager during the Games, ensuring smooth operations and exceptional guest satisfaction. Collaborate closely with cross-functional teams - from ticketing and operations to marketing, global sales channels, and client services - to effectively manage the commercial product life cycle and deliver a cohesive and memorable experience. Continuously look to enhance the end-to-end customer journey, supporting all sales channels in relation to product offerings and resolve escalated customer service issues as needed. You Have These Proven experience in event hospitality, sports management, or large-scale live events. Strong organizational and multitasking abilities, capable of managing multiple projects in fast-paced environments. Excellent communication and interpersonal skills, fostering productive collaboration across teams and stakeholders. Fluent English proficiency, both written and verbal. A team-oriented mindset, demonstrating flexibility, accountability, and a positive attitude. We'd Love If You Also Have These: Exceptional attention to detail while maintaining a clear understanding of broader objectives. Ability to stay composed under pressure, managing priorities efficiently during peak event periods. Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Quick adaptability and willingness to learn new systems and tools. Strong problem-solving and decision-making skills with a proactive, solution-driven approach. Experience in hospitality production or venue management. Familiarity with ticketing systems and reporting tools. This is a once-in-a-lifetime opportunity to help shape the hospitality experience for the Los Angeles 2028 Olympic Games. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $67,500 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $90,000 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management * Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. * Provides direct supervision of team members including scheduling and time keeping. * Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. * Ensures that daily equipment sheets are updated and properly completed. * Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * Attends BEO, Pre-Cons, and pre-production meetings as needed. * Delegates tasks as appropriate. Customer Service * Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. * Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. * Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. * Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. * Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training * Promotes and reinforces a positive working environment centered on Encore core values. * Hire, develop, lead and motivate a talented team of technicians and operational support staff. * Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. * Manage human resource related issues including performance management, salary administration and training and development. * Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. * Registers and recommends team members for additional training opportunities as needed. Job Qualifications * High School Diploma is required. Bachelor's degree is preferred. * 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. * Experience leading workflow and team members. * Working knowledge of audio visual equipment in a live show environment * Proficiency with the use of computer hardware * Proficiency with computer software and programs, including the Internet and Microsoft Office * Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Manages Ambiguity Drive Results * Directs Work * Achieves Goals See The Big Picture * Financial Acumen Value People * Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 hours per day * Standing: 3-4 hours per day * Walking: 3-4 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Frequently * Distance Vision: Frequently * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service * Strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. * Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Works with clients to finalize invoices. * Completes order entries in Navigator, as needed. Job Qualifications * High School Diploma required. Associate's degree is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* * 1 year of customer service or hospitality experience is preferred. * 1 year of audio-visual experience or equivalent in an educational environment is preferred. * A valid driver's license is required for team members that may operate Company vehicles. * Additional DOT requirements may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs:* Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting * Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. * Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. * Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. * Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. * See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. * Participate in business review presentations as needed, in collaboration with regional management. * Review and manage location P & L and develops action plans to address deficiencies/grow the business * Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. * Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. * Anticipate equipment challenges and changes in a timely and professional manner. * Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently sharing labor and equipment within the local market. * Attend all operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management * Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. * Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Collaborate with vendors and other departments/divisions of the company to capture and service events. * Understand event cost structure and incorporate into solution designs according to established profitability guidelines. * Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. * Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Position will have oversight to personnel to assist with event execution. * Exceed the expectations and needs of internal and external customers. * Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. * Monitor small to medium size events and check in on customers throughout the day. * Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability * Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. * Effectively utilizes applicable company computer systems. * Act as on-site technical expert as needed for events. * Assist on the floor with operations as needed. People Development * Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. * Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. * Manage the human resources activities including selection, performance management, and learning. * Provide focused and continued coaching to develop the skills of team members. * Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. * Recommend team members for training opportunities, as needed. Job Qualifications * Bachelor's degree is preferred or equivalent experience. * 3+ years of audio-visual experience. * 2+ years of operations/supervisory experience. * 3+ years of customer service or hospitality experience is preferred. * Sales experience is a plus. * Working knowledge of audio-visual equipment in a live show environment. * Proficiency with the use of computer hardware. * Proficiency with computer software and programs, including the Internet and Microsoft Office. * Effective leadership abilities and customer satisfaction focus. * A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service * Hospitality Do The Right Thing * Courage Drive Results * Optimizes & Aligns Work See The Big Picture * Strategic Mindset Value People * Organizational Savvy * Values Diversity * Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities * Sitting: 2-3 hours per day * Standing: 4-5 hours per day * Walking: 4-5 hours per day * Stooping: 2-3 hours per day * Crawling: 2-3 hours per day * Kneeling: 2-3 hours per day * Bending: 2-3 hours per day * Reaching (above your head): 2-3 hours per day * Climbing: 0-1 hour per day * Grasping: 4-5 hours per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service * Strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. * Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Works with clients to finalize invoices. * Completes order entries in Navigator, as needed. Job Qualifications * High School Diploma required. Associate's degree is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* * 1 year of customer service or hospitality experience is preferred. * 1 year of audio-visual experience or equivalent in an educational environment is preferred. * A valid driver's license is required for team members that may operate Company vehicles. * Additional DOT requirements may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs:* Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and time keeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated and properly completed. • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed. • Delegates tasks as appropriate. Customer Service • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training • Promotes and reinforces a positive working environment centered on Encore core values. • Hire, develop, lead and motivate a talented team of technicians and operational support staff. • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. • Manage human resource related issues including performance management, salary administration and training and development. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities as needed. Job Qualifications • High School Diploma is required. Bachelor's degree is preferred. • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. • Experience leading workflow and team members. • Working knowledge of audio visual equipment in a live show environment • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 2-3 hours per day • Standing: 3-4 hours per day • Walking: 3-4 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Frequently • Distance Vision: Frequently • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. * Troubleshoots technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. Customer Service * Provides excellent service and strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. * Understands and fosters the hotel/client relationship. Training/Staff Development * Creates an atmosphere that fosters the development of technical and leadership skills in other employees. * Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. * Develops self as subject matter expert in discipline of specialty. * Stays current with technology and industry trends. Event Supervision * Performs advanced work (pre/during/post event) with operations team members. * Supervises and directs other technicians during an event. Equipment Maintenance * Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. * Performs inventory and forecasting of equipment needs. Job Qualifications * Bachelor's Degree is preferred * 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required * 3-4 years of customer service or hospitality experience is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* * Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. * Strong customer, client and coworker interface experience and abilities. * A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Demonstrates Self-Awareness Drive Results * Ensures Accountability See The Big Picture * Decision Quality * Manages Complexity Value People * Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDOPER

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting - Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. - Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. - Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. - Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. - See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. - Participate in business review presentations as needed, in collaboration with regional management. - Review and manage location P & L and develops action plans to address deficiencies/grow the business - Confirms venue partners process all payments to Encore in a timely basis. Operations Management - Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. - Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. - Anticipate equipment challenges and changes in a timely and professional manner. - Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - See the Big Picture by efficiently sharing labor and equipment within the local market. - Attend all operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management - Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. - Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Collaborate with vendors and other departments/divisions of the company to capture and service events. - Understand event cost structure and incorporate into solution designs according to established profitability guidelines. - Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. - Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Position will have oversight to personnel to assist with event execution. - Exceed the expectations and needs of internal and external customers. - Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. - Monitor small to medium size events and check in on customers throughout the day. - Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability - Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. - Effectively utilizes applicable company computer systems. - Act as on-site technical expert as needed for events. - Assist on the floor with operations as needed. People Development - Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. - Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. - Manage the human resources activities including selection, performance management, and learning. - Provide focused and continued coaching to develop the skills of team members. - Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. - Recommend team members for training opportunities, as needed. Job Qualifications - Bachelor's degree is preferred or equivalent experience. - 3+ years of audio-visual experience. - 2+ years of operations/supervisory experience. - 3+ years of customer service or hospitality experience is preferred. - Sales experience is a plus. - Working knowledge of audio-visual equipment in a live show environment. - Proficiency with the use of computer hardware. - Proficiency with computer software and programs, including the Internet and Microsoft Office. - Effective leadership abilities and customer satisfaction focus. - A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service - Hospitality Do The Right Thing - Courage Drive Results - Optimizes & Aligns Work See The Big Picture - Strategic Mindset Value People - Organizational Savvy - Values Diversity - Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities - Sitting: 2-3 hours per day - Standing: 4-5 hours per day - Walking: 4-5 hours per day - Stooping: 2-3 hours per day - Crawling: 2-3 hours per day - Kneeling: 2-3 hours per day - Bending: 2-3 hours per day - Reaching (above your head): 2-3 hours per day - Climbing: 0-1 hour per day - Grasping: 4-5 hours per day Lifting Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Auditory/Visual Requirements - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $85,000.00 - $99,105.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management * Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. * Provides direct supervision of team members including scheduling and time keeping. * Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. * Ensures that daily equipment sheets are updated and properly completed. * Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * Attends BEO, Pre-Cons, and pre-production meetings as needed. * Delegates tasks as appropriate. Customer Service * Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. * Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. * Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. * Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. * Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training * Promotes and reinforces a positive working environment centered on Encore core values. * Hire, develop, lead and motivate a talented team of technicians and operational support staff. * Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. * Manage human resource related issues including performance management, salary administration and training and development. * Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. * Registers and recommends team members for additional training opportunities as needed. Job Qualifications * High School Diploma is required. Bachelor's degree is preferred. * 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. * Experience leading workflow and team members. * Working knowledge of audio visual equipment in a live show environment * Proficiency with the use of computer hardware * Proficiency with computer software and programs, including the Internet and Microsoft Office * Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Manages Ambiguity Drive Results * Directs Work * Achieves Goals See The Big Picture * Financial Acumen Value People * Builds Effective Teams Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Sitting: 2-3 hours per day * Standing: 3-4 hours per day * Walking: 3-4 hours per day * Stooping: 0-1 hour per day * Crawling: 0-1 hour per day * Kneeling: 0-1 hour per day * Bending: 0-1 hour per day * Reaching (above your head): 0-1 hour per day * Climbing: 0-1 hour per day * Grasping: 0-1 hour per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Frequently * Distance Vision: Frequently * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service * Strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. * Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Works with clients to finalize invoices. * Completes order entries in Navigator, as needed. Job Qualifications * High School Diploma required. Associate's degree is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* * 1 year of customer service or hospitality experience is preferred. * 1 year of audio-visual experience or equivalent in an educational environment is preferred. * A valid driver's license is required for team members that may operate Company vehicles. * Additional DOT requirements may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs:* Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. **Key Job Responsibilities** _Operations Management_ - Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. - Provides direct supervision of team members including scheduling and time keeping. - Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. - Ensures that daily equipment sheets are updated and properly completed. - Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - Attends BEO, Pre-Cons, and pre-production meetings as needed. - Delegates tasks as appropriate. _Customer Service_ - Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures. - Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. - Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. - Meets with guests' onsite to ensure that their needs are met and the equipment setup is working properly. - Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. _People Development & Training_ - Promotes and reinforces a positive working environment centered on Encore core values. - Hire, develop, lead and motivate a talented team of technicians and operational support staff. - Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. - Manage human resource related issues including performance management, salary administration and training and development. - Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. - Registers and recommends team members for additional training opportunities as needed. **Job Qualifications** - High School Diploma is required. Bachelor's degree is preferred. - 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. - Experience leading workflow and team members. - Working knowledge of audio visual equipment in a live show environment - Proficiency with the use of computer hardware - Proficiency with computer software and programs, including the Internet and Microsoft Office - Effective leadership abilities and customer satisfaction focus. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Manages Ambiguity _Drive Results_ - Directs Work - Achieves Goals _See The Big Picture_ - Financial Acumen _Value People_ - Builds Effective Teams **Physical Requirements ** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 2-3 hours per day - Standing: 3-4 hours per day - Walking: 3-4 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Auditory/Visual Requirements_ - Close Vision: Frequently - Distance Vision: Frequently - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $68,640.00 - $75,000.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. • Troubleshoots technical issues and resolve problems quickly as they arise. • Complies with all Company security and safety measures. • Ensures equipment is secure from theft and/or damage when in use. Customer Service • Provides excellent service and strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. • Understands and fosters the hotel/client relationship. Training/Staff Development • Creates an atmosphere that fosters the development of technical and leadership skills in other employees. • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. • Develops self as subject matter expert in discipline of specialty. • Stays current with technology and industry trends. Event Supervision • Performs advanced work (pre/during/post event) with operations team members. • Supervises and directs other technicians during an event. Equipment Maintenance • Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. • Performs inventory and forecasting of equipment needs. Job Qualifications • Bachelor's Degree is preferred • 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required • 3-4 years of customer service or hospitality experience is preferred. • Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: ********************************************* • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. • Strong customer, client and coworker interface experience and abilities. • A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. • Must be able to lift 50 lbs. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 2-3 Hours • Standing: 4-5 Hours • Walking: 4-5 Hours • Stooping: 2-3 Hours • Crawling: 2-3 Hours • Kneeling: 2-3 Hours • Bending: 2-3 Hours • Reaching (above your head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Frequently • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDOPER

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. **Key Job Responsibilities** _Equipment Operation_ - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_ - Strives to exceed the expectations and needs of internal and external customers. - Maintains a positive relationship with all clients through effective communication. - Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. - Monitors events and checks in on customers throughout the day. - Understands and fosters the hotel/client relationship. _Technical Ability_ - Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. - Handles equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ - Understands company processes, follows procedures, and completes systems entry and paperwork accurately. - Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. - Increases revenue by utilizing floor up-selling techniques. - Works with clients to finalize invoices. - Completes order entries in Navigator, as needed. **Job Qualifications** - High School Diploma required. Associate's degree is preferred. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* - 1 year of customer service or hospitality experience is preferred. - 1 year of audio-visual experience or equivalent in an educational environment is preferred. - A valid driver's license is required for team members that may operate Company vehicles. - Additional DOT requirements may need to be met if applicable. - Must be able to lift 50 lbs. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Instills Trust - Safety Conscious _Drive Results_ - Action Oriented _See The Big Picture_ - Tech Savvy _Value People_ - Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours _Lifting Requirements_ - 0 - 15 lbs:* Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $22.00 - $24.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. **Key Job Responsibilities** _Equipment Operation_ - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_ - Strives to exceed the expectations and needs of internal and external customers. - Maintains a positive relationship with all clients through effective communication. - Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. - Monitors events and checks in on customers throughout the day. - Understands and fosters the hotel/client relationship. _Technical Ability_ - Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. - Handles equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ - Understands company processes, follows procedures, and completes systems entry and paperwork accurately. - Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. - Increases revenue by utilizing floor up-selling techniques. - Works with clients to finalize invoices. - Completes order entries in Navigator, as needed. **Job Qualifications** - High School Diploma required. Associate's degree is preferred. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* - 1 year of customer service or hospitality experience is preferred. - 1 year of audio-visual experience or equivalent in an educational environment is preferred. - A valid driver's license is required for team members that may operate Company vehicles. - Additional DOT requirements may need to be met if applicable. - Must be able to lift 50 lbs. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Instills Trust - Safety Conscious _Drive Results_ - Action Oriented _See The Big Picture_ - Tech Savvy _Value People_ - Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours _Lifting Requirements_ - 0 - 15 lbs:* Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. _Warehouse_ Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $18.11 - $22.18 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service * Strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. * Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Works with clients to finalize invoices. * Completes order entries in Navigator, as needed. Job Qualifications * High School Diploma required. Associate's degree is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: **************************** * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* * 1 year of customer service or hospitality experience is preferred. * 1 year of audio-visual experience or equivalent in an educational environment is preferred. * A valid driver's license is required for team members that may operate Company vehicles. * Additional DOT requirements may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs:* Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.