Desktop Support Specialist jobs at NLB Services - 5358 jobs

Contract to Hire: Addison, Texas, US Salary Range: 18.00 - 21.00 | Per Hour Days Left: 28 days, 3 hours left Apply Job Title: Technical Support Specialist Work Arrangement: Onsite Client Industry: Banking/Finance Duration: 12 months Contract About the Role We are hiring a Technical Support to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking companies in the U.S. What We're Looking Fo Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. Excellent customer care skills with a desire to expand their skills and knowledge within IT. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality. Role involves basic troubleshooting of applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. In-house technical training will be provided backed up with real time support from peers and subject matter experts. Compensation Hourly Rate: $18-$21/hr This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to ************************ for more information. We look forward to speaking with you! Job Requirement Customer service customer support call center customer troubleshooting system client support call chat agent technical support L1 l2 desktop helpdesk IT analyst support desk 24*7 Reach Out to a Recruiter Recruiter Email Phone Apexa Maru ************************ ********** Apply Now

Contract: Addison, Texas, US Salary Range: 18.00 - 21.00 | Per Hour Days Left: 29 days, 2 hours left Apply Job Title: Technical Support Work Arrangement: Onsite Client Industry: Banking and Financial Services Duration: 12 Months Contract About the Role We are hiring a Technical Support to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking and Financial companies in the U.S. Key Responsibilities Requires 1-3 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment. Compensation Hourly Rate: $18 - $21 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Aditi Shrivastava at ******************************** for more information. We look forward to speaking with you! Job Requirement Technical Support IT Support Tech Support Technician Reach Out to a Recruiter Recruiter Email Phone Aditi Shrivastava ******************************** Apply Now

Contract: Addison, Texas, US Salary Range: 18.00 - 20.00 | Per Hour Days Left: 28 days, 3 hours left Apply Job Title: IT Service Desk Analyst (1st Line Support) Work Arrangement: Onsite Client Industry: Financial Services Duration: 12 Months Contract Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled) About the Role We are hiring an IT Service Desk Analyst to join our client's Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You'll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service. Key Responsibilities Provide first-line support for internal employees via phone and chat channels. Troubleshoot basic MS applications and proprietary systems. Handle up to 2 simultaneous chat support requests, ensuring high-quality service. Log, categorize, and document tickets accurately for escalation when necessary. Collaborate with regional and global partners to resolve issues effectively. Consistently meet service desk performance targets and client care metrics. Participate in training and leverage peer/SME support to expand technical knowledge. What We're Looking For 1-3 years of experience in IT Service Desk, Help Desk, or similar support role. Excellent client care and customer service skills with strong written/verbal communication. Strong organizational skills and ability to prioritize tasks in a fast-paced environment. Proven ability to multitask, managing multiple chats/calls simultaneously. Experience with: Hardware: Windows 10/11 Software: MS Office Suite, Office 365, SharePoint, Skype Network Tools: Citrix, VPN, Cisco AnyConnect ITSM tools: Remedy (preferred, not required) Compensation Hourly Rate: $18 - $20 per hour This reflects base compensation and may vary based on candidate qualifications. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable. About Us At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Job Requirement Technical support Customer support Troubleshooting Reach Out to a Recruiter Recruiter Email Phone Dharamveer Kushwah ******************************** Apply Now

Contract: Addison, Texas, US Salary Range: 18.00 - 20.00 | Per Hour Days Left: 29 days, 2 hours left Apply Job Title: IT Service Desk / Client Care Analyst Work Arrangement: Onsite Client Industry: Banking Duration: Long-Term Contract Schedule: Monday to Friday, Standard Business Hours About the Role We are hiring an IT Service Desk / Client Care Analyst to join our client's technology support team on a contract basis. This is a great opportunity for individuals with strong customer service skills who are looking to grow their career in IT support. You will work in a fast-paced environment supporting internal users through live chat and phone while delivering exceptional client care. Key Responsibilities Provide first-line technical support to internal users via live chat and phone Handle multiple live chat sessions simultaneously while meeting service level metrics Perform basic troubleshooting of MS applications and proprietary systems Accurately document incidents and resolutions for escalation to second-line support teams Maintain high standards of customer service, quality, and operational performance Collaborate with team members and global partners to resolve issues efficiently Follow established IT service management processes and workflows What We're Looking For 1-3 years of experience in IT support, service desk, or customer service roles Excellent client care and customer service skills Strong verbal and written communication skills Ability to multitask and work effectively in a fast-paced environment Strong organizational skills with the ability to prioritize workload Experience supporting Windows 10 environments Ability to consistently meet or exceed performance and quality targets Nice to Have: Experience in a technology call center or IT support environment Familiarity with MS Office, Office 365, SharePoint, Skype Exposure to Citrix, VPN, Cisco AnyConnect Experience with ITSM tools such as ServiceNow or Remedy Compensation Hourly Rate: $18 - $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, paid vacation time, paid parental leave, and paid holidays annually - as applicable. About Us At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a people-first approach, empowering professionals to grow, learn, and make an impact. Ready to Apply? Apply now or reach out to Tanupriya Ganguly at ************ or ******************************* for more information. We look forward to speaking with you! Job Requirement On Call Support Technical support Reach Out to a Recruiter Recruiter Email Phone Tanupriya Ganguly ******************************* ********** Apply Now

Concept Solutions currently has an opening for a Help Desk Technician. This position is in support of the Federal Aviation Administration's (FAA) Command, Control, and Communications (C3) office which is responsible for maintaining IT infrastructure and software providing situational awareness for FAA management. Additionally, if disruptions such as national emergencies, natural disasters, or equipment malfunctions occur, the C3 office is chartered with restoring the communication services expeditiously. The Help Desk Technician will provide user support and customer service at the Washington Operations Center for FAA supported computer applications and platforms. Specific responsibilities of the Help Desk Technician include: Respond to requests for technical assistance in person, via phone, and electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates Obtain a working knowledge of FAA IT security policies in order to recognize potential or real breaches. Recognize security and privacy incidents and respond appropriately following the directions of incident response procedures. Direct others in following security requirements and adherence to FAA security policies and user agreement. Implement the proper access control to enforce least privilege user access on the network (i.e., Active Directory, Security Groups) Support System Updates and Upgrades Execute scripts for various software packages Applicants must maintain a Secret Clearance or higher. Salary: $75K to $85K Requirements Relevant bachelor's degree 3 years relevant experience in a help desk environment. 8 additional years of relevant experience can be substituted for a degree Must be willing and able to work a rotating shift schedule to include nights and weekends. Experience with Windows 10 security configuration, Active Directory Understand the concept of least privilege user access Knowledge of IT security architecture and design (firewalls, Intrusion Detection Systems, Virtual Private Networking, and virus/malware protection technologies. Knowledge of LAN/WAN design and general internetworking technologies 0-5% Travel Required COMPANY PROFILE: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Job Title: IT Support/Epic TDR Travel Requirement: Required travel throughout the healthcare system / region (go-live support) Duration: 6 - Month Contract Pay: $40 - $50/hour W2 Expenses: Mileage Reimbursement for travel Job Description: Summary The Epic TDR Support Analyst plays a critical role in supporting Epic Technical Dress Rehearsals (TDRs) and go-live readiness activities across a healthcare system. This role supports end-to-end technical validation of Epic environments, workflows, interfaces, devices, and infrastructure prior to Epic go-live events. The analyst partners with Epic application teams, infrastructure, clinical informatics, and operational stakeholders to ensure systems, integrations, and workflows function as expected in real-world clinical scenarios. This role is based in Tyler, TX and requires travel to facilities during TDR and go-live periods. Key Responsibilities Support planning, execution, and issue resolution for Epic Technical Dress Rehearsals (TDRs) Validate Epic system readiness, including applications, interfaces, devices, and workflows Execute and support end-to-end testing scenarios simulating real clinical and operational workflows Identify, document, track, and escalate defects and risks identified during TDR events Collaborate with Epic application teams, interface teams, infrastructure, networking, and device teams Support issue triage, remediation, and retesting during TDR and pre-go-live phases Provide on-site support at hospitals and clinics during TDRs and go-live activities Assist with cutover preparation, go-live command center support, and stabilization activities Maintain detailed documentation of test results, issues, and lessons learned Support continuous improvement of TDR processes, tools, and runbooks Required Qualifications Experience supporting Epic Technical Dress Rehearsals (TDR) or Epic go-live readiness activities Strong understanding of Epic workflows and integrated healthcare systems Experience working in healthcare IT environments (hospital or integrated delivery network) Ability to troubleshoot technical and workflow issues under time-sensitive conditions Strong communication skills with both technical and clinical stakeholders Willingness and ability to travel extensively during TDR and go-live periods Preferred Qualifications Epic certification(s) in clinical, revenue cycle, or technical modules Experience supporting Epic go-lives, upgrades, or large-scale implementations Familiarity with interfaces, devices, printers, barcode scanners, and clinical hardware Experience with incident tracking tools (ServiceNow, JIRA, Azure DevOps, etc.) Prior command center or activation support experience Skills & Competencies Strong problem-solving and critical-thinking skills Ability to perform under pressure during go-live events Highly organized with excellent attention to detail Team-oriented with a customer-service mindset Adaptable to changing priorities and schedules

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access. **The hours for these positions (3) are:** + **Monday to Friday 9am - 5:30pm** + **Tuesday to Saturday 12:30pm - 9pm** + **Saturday to Wednesday 11:30 - 8pm** **Responsibilities** **:** + Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution + Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain effective relationships with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones, and tablets etc. + Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Communicates with customers at all levels of technical and non-technical skills sets **Skills & Qualifications:** + Associates degree preferred, or technical training + 1-2 years related experience + Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access. **Responsibilities** **:** + Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution + Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain effective relationships with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones, and tablets etc. + Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Communicates with customers at all levels of technical and non-technical skills sets **Skills & Qualifications:** + Associates degree preferred, or technical training + 1-2 years related experience + Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

At Corserva, we specialize in delivering comprehensive IT solutions, including managed services, cybersecurity, cloud computing, and software development, tailored to meet enterprise and mid-market clients' unique needs.

Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with significant time spent at customer locations. The team is responsible for supporting the hardware and software necessary to perform functional and diagnostic testing on various electrical assemblies (Unit Under Test, or UUT). You will diagnose and repair a large range of electronic and electro-mechanical equipment, striving to provide First-Time Fixes. Solutions include both hardware and software elements. You will also work closely with Orlando office to set priorities and schedules. In this role, you will be the liaison to NYCT MTA and KRC, facilitating communication, attending design reviews, and closing out project items. Additionally, you will be responsible for providing training to customers on-site. **Principal Duties and Responsibilities:** + Understand all aspects of the existing System Self-Test hardware and software package for test systems sold by Astronics. + Assemble, calibrate, and install equipment such as ATE/BTE, PXI, and LXI instruments, DMMs, oscilloscopes, power supplies, and custom test equipment as necessary. + Tune and troubleshoot equipment for proper operation. + Implement test requirements defining input signals to the UUT and determine the corresponding outputs. + Generate software using languages including LabView, C, Python, and environments like TestStand and TestCue to control test station assets. + Perform troubleshooting as required to determine failure conditions during development. + Aid in the development of improvements and changes as required by Engineering. + Use revision control software for all source and document data. + Provide product demos and on-site training to future and end users. + Willingness to travel frequently, up to 70%, to customer sites. + Ability to work within both group and individual environments. + Train customers on how to use our systems in formal and informal classes. **Job Specifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Qualifications:** + Experience and understanding in the application of principles, theories, concepts, practices and standards relating to modern software-defined architectures. + Analytical reasoning and problem solving with knowledge in performing root cause analysis and recommending correct action to resolve test failures. + Experience with using communication and/or bench test equipment to include but not limited to oscilloscope, multimeter and audio generator. + Knowledge of RF Measurements. + Experience with software development in C, C++ and C#. + Knowledge of Labview desired. + Good communication and interpersonal skills. + 3-5 years' experience within a technical troubleshooting, customer facing position + Ability to be comfortable, calm and flexible while working in a shifting environment **Preferred Qualifications:** + LabView Certification. **Education/Experience:** Bachelor's degree in Electrical/Electronics Engineering (BSEE) **Computer Skills:** + Experience with software development languages, such as C, C++, C#, MATLAB, and LabVIEW. + Proficient in Microsoft Office. **Additional Details:** **Liaison Responsibilities:** On-site at NYCT MTA and KRC facilities for meetings and reviews, acting as a go-between for project managers and customers. Attend on-site design reviews, general meetings, and facilitate communication between engineering, project management, KRC, and OEMs. Assist in closing project open items and send official communication. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. **Employment Eligibility Requirements:** An offer of employment is contingent on successfully passing a drug test and background check Due to federal contract obligations, must be a US Citizen or Permanent Resident **Astronics Test Systems offers a competitive benefit package including:** Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity Save for the Future - 401K & Employee Stock Purchase Plan Find Balance - Employee Assistance Program & Wellness Program Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave Professional Growth - Tuition Reimbursement Program Accommodation Request Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail *********************************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. **EOE Statement - All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.** Position Requirements Full-Time/Part-Time Full-Time About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision. EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This position is currently accepting applications.

Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with significant time spent at customer locations. The team is responsible for supporting the hardware and software necessary to perform functional and diagnostic testing on various electrical assemblies (Unit Under Test, or UUT). You will diagnose and repair a large range of electronic and electro-mechanical equipment, striving to provide First-Time Fixes. Solutions include both hardware and software elements. You will also work closely with Orlando office to set priorities and schedules. In this role, you will be the liaison to NYCT MTA and KRC, facilitating communication, attending design reviews, and closing out project items. Additionally, you will be responsible for providing training to customers on-site. ? Principal Duties and Responsibilities: Understand all aspects of the existing System Self-Test hardware and software package for test systems sold by Astronics. Assemble, calibrate, and install equipment such as ATE/BTE, PXI, and LXI instruments, DMMs, oscilloscopes, power supplies, and custom test equipment as necessary. Tune and troubleshoot equipment for proper operation. Implement test requirements defining input signals to the UUT and determine the corresponding outputs. Generate software using languages including LabView, C, Python, and environments like TestStand and TestCue to control test station assets. Perform troubleshooting as required to determine failure conditions during development. Aid in the development of improvements and changes as required by Engineering. Use revision control software for all source and document data. Provide product demos and on-site training to future and end users. Willingness to travel frequently, up to 70%, to customer sites. Ability to work within both group and individual environments. Train customers on how to use our systems in formal and informal classes. ? Job Specifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? Qualifications: Experience and understanding in the application of principles, theories, concepts, practices and standards relating to modern software-defined architectures. Analytical reasoning and problem solving with knowledge in performing root cause analysis and recommending correct action to resolve test failures. Experience with using communication and/or bench test equipment to include but not limited to oscilloscope, multimeter and audio generator. Knowledge of RF Measurements. Experience with software development in C, C++ and C#.? Knowledge of Labview desired. Good communication and interpersonal skills. 3-5 years? experience within a technical troubleshooting, customer facing position Ability to be comfortable, calm and flexible while working in a shifting environment ? Preferred Qualifications: * LabView Certification. ? Education/Experience: Bachelor?s degree in Electrical/Electronics Engineering (BSEE) ? Computer Skills: * Experience with software development languages, such as C, C++, C#, MATLAB, and LabVIEW. * Proficient in Microsoft Office. ? Additional Details: Liaison Responsibilities: On-site at NYCT MTA and KRC facilities for meetings and reviews, acting as a go-between for project managers and customers. Attend on-site design reviews, general meetings, and facilitate communication between engineering, project management, KRC, and OEMs. Assist in closing project open items and send official communication. ? Disclaimer:? The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.? They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. ? Employment Eligibility Requirements: An offer of employment is contingent on successfully passing a drug test and background check Due to federal contract obligations, must be a US Citizen or Permanent Resident ? Astronics Test Systems offers a competitive benefit package including: Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity Save for the Future - 401K & Employee Stock Purchase Plan Find Balance - Employee Assistance Program & Wellness Program Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave Professional Growth - Tuition Reimbursement Program ? Accommodation Request Astronics Test Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail *********************************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. ? EOE Statement?- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

BCforward is seeking a highly motivated Tier 1 Analyst to support their pharmaceutical client in Raleigh, NC. Tier 1 Analyst Schedule: Floater shift (varies based on team needs) Employment type: contract Duration: 1 year Work Requirement: W2, sponsorship cannot be provided for this role Pay range: $60,000 - 70,000 annually Overview: The Tier I Support Analyst is accountable for delivering technical expertise in alignment with local systems and processes for a local manufacturing IT support function with primary focus on Manufacturing Execution Systems. The Support Analyst coordinates the incident and problem management process, starting with customer-facing communication and service responsiveness, to root cause analysis and issue resolution on an as-needed basis, in addition to performing security administration tasks for local systems, as well as supporting project delivery with additional assignments such as testing and/or documentation creation or review. Job responsibilities: Review and understand with capability to execute activities as designed and documented in support standard operating procedures with appropriate level of detail and critical thinking applied to task(s), including examples such as un-locking workflows, resolving printer setup issues, etc. Execute basic system configuration changes (changes to pick lists, local master data, etc.) including before and after screen shot of change and 2nd person verification of change. Support interface monitoring messages and errors, working with technical experts to resolve and re-send appropriate messages/information as needed. Provide Help Desk support for user access and system/security access management processes, maintenance, and risk-management for day-to-day support activities as well as other scheduled security processes, such as the Access Roster Review cycle completed several times annually. This function includes working with end users to establish appropriate role levels and training requirements, administering security forms, verifying training, and initiating and/or provisioning the account administration processes required. Monitor queue, pagers, cell phones to manage the incident and problem management processes. Create tickets in the incident/problem management system(s) when reported by the client (but not auto-generated) for resolution and metrics tracking purposes. Diligently document activities and update tickets pertaining to issue resolution status, activities and tasks completed in support of resolution, and communication to end user or customer to ensure the ticket accurately reflects these details. Provide support for on-going enhancement of service delivery capabilities, including creation and maintenance of Knowledge Base articles/documents, Distribution lists, SharePoint sites, metrics logging, training completion, etc. Required skillset: Windows Server 2003 and 2008, Windows XP and Windows 7, MS Office, Terminal Services Manager, Internet Explorer, Remote Desktop Protocol (RDP), unc (Uniform Naming Convention), command line, printer installation and set-up (software only), Print drivers, and Print permissions. Security and Networking technologies, VNC, IP, Microsoft Outlook, and Adobe. MQseries, Matrikon OPC Tunneller, SQL. Prior experience in Manufacturing environment (preferably Pharma) with understanding of criticality of aligning to Good Manufacturing Practices in support of the organization and its assets will be a plus. About BCforward: BC forward began as an IT business solution and staffing firm. Founded in 1998, BC forward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BC forward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC forward to deliver uniquely configured IT staffing and project solutions over the years of catering to our customers' specific needs. BC forward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. ***************** ************************** We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Clearance Requirement: Active TS/SCI; CI-poly eligibility as directed Salary Range: $120,000 - $180,000 Job Description: Mission Essential is seeking a Sr Technical Editor to serve as the senior editor for serialized counterintelligence (CI) and counterterrorism (CT) analytic products. Ensure all finished intelligence complies with agency publication standards, style guides, security classification marking rules, and DoD/DA/IC directives; manage templates across product lines; coordinate scheduling and dissemination; and represent the Government customer in interagency forums. Key Responsibilities: · Review and finalize intelligence products for grammar, punctuation, clarity, logic, consistency, and adherence to classification caveats/portion markings, ensuring alignment with national/DoD/DA guidance and ACIC standards. · Maintain, modify, and improve templates for ~15 product lines and sub-product lines, supporting products that range from 2 to 100+ pages. · Plan and supervise editorial workflows that support production of 500+ formal analytic products annually; coordinate schedules and dissemination with authors, editors, web developers, and Government stakeholders to meet weekly/periodic output requirements. · Amend tables, tone boxes, and graphics so they are consistent with the accompanying text and presentation standards; ensure proper layout and metadata for external-facing ACIC publishing. · Represent Government Customer in meetings with internal and national-level intelligence agencies to resolve technical publication issues, electronic dissemination standards, and to conform with DoDIIS requirements. · Collaborate with authors and SME stakeholders to refine narrative structure, scope, and purpose; research content and enforce IC style/vocabulary consistency (ICDs 206/209/501/710, as applicable to agency practice), negotiating further revisions as needed to achieve publication quality. · Edit, design, and manage content for multimedia intelligence publications (internal/external), ensuring formatting and electronic dissemination meet established policies and external-facing site requirements. Minimum Qualifications · TS/SCI clearance (active); CI-poly eligibility · Demonstrated experience reviewing and finalizing IC/DoD intelligence products with classification and style guide compliance, and ability to formalize final products IAW established policies. · Proven capability to modify templates across ~15 product lines, producing items from 2-100+ pages while meeting weekly/periodic cadences (e.g., ASR and other serialized products). · Ability to coordinate production and dissemination for high-volume outputs (e.g., ~500+ formal products/year), working across editorial and technical teams. Minimum Education Qualifications: · High school diploma and 20 years of relevant experience with at least a portion of the experience in the last two years OR · Associate degree and 16 years of relevant experience with at least a portion of the experience in the last two years OR · Bachelor's degree and 14 years of relevant experience with at least a portion of the experience within the last 2 years OR · Master's degree and 12 Years of relevant experience with at least a portion of the experience within the last 2 years. Preferred Qualifications · 12+ years editorial experience (Master's +12 or Bachelor's +14) managing complex intelligence publishing pipelines; advanced knowledge of IC/DoD editorial standards and structured analytic tradecraft. · Demonstrated leadership in interagency publishing standards (DA/NGIC/DoDIIS), and in building/editing multimedia content for external dissemination. · Experience implementing two-pass QA/QC processes, redline/version control, and production dashboards tracking cycle time and defect rates.

US Citizens and Green card holders would be considered only on W2. We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment. Key Responsibilities Provide onsite deskside support to end users for desktops, laptops, and peripherals Diagnose and resolve hardware and software issues on Windows systems Install, configure, and troubleshoot printers (local & network printers) Perform system setups, imaging, OS installations, and upgrades Troubleshoot issues related to MS Office, Outlook, email, and common business applications Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.) Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access) Log, track, and resolve incidents using a ticketing system Escalate unresolved issues to appropriate teams when required Maintain IT asset inventory and documentation Ensure adherence to IT policies and security standards Required Skills & Qualifications Strong experience in desktop & laptop troubleshooting (Windows 10/11) Hands-on experience with printer setup, configuration, and troubleshooting Good understanding of hardware components and peripherals Experience with Active Directory (password resets, user unlocks, basic group management) Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.) Basic understanding of networking concepts (IP, DNS, DHCP) Excellent customer service and communication skills Ability to work independently in an onsite environment Preferred Qualifications IT certifications (CompTIA A+, Network+, or similar) Experience supporting corporate or enterprise environments Exposure to SCCM, Intune, or endpoint management tools Soft Skills Strong problem-solving abilities Patience and professionalism while supporting end users Ability to manage multiple tasks and prioritize effectively

Help Desk Technician Domain Knowledge: Operating Systems/Platforms: Able to install OS onto computers and servers Able to add/remove users CompTIA type skillsets Able to install software using package manager of choice Computer Architecture: Understanding of how computer peripherals connect to the computer Able to connect monitor, keyboard and printer to the computer Basic understanding of different system components like CPU, memory, HDD and these components inter-operate. File Systems: Basic File Systems understanding Format a USB-Dongle and transfer >4GB files using USB-Dongle Storage: Basic storage systems understanding Able to restore off of remote networks Networking: Basic networking understanding Understands IP Addressing Understands MAC address, subnet, DNS and DHCP Able to configure workstations Able to configure static routing on a workstation Project Support Role: Complete initial Contact with Site for Scheduling Contact sites for site discovery Confirm device count per site to be shipped Confirm Schedule dates for migrations. Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrations Follow upon completion of migrations for shipping returns and migration tracking totals. Education: Associate degree or specific certification in related field. Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. 2-5 years of experience is considered equivalent.

Are you an experienced Coordinator, IT Vendor & Contract with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Coordinator, IT Vendor & Contract to work at their company in Columbia, SC. Primary Responsibilities/Accountabilities: Manage key vendor and contract-related activities Request and track vendor registrations Assist IT Payables with required documentation Support renewal activities for critical IT vendor contracts Review and analyze reports for senior leadership Collaborate with: Chief Negotiator IS Negotiation Team Key vendors Maintain and update IT vendor databases to ensure accurate workflows Support department and vendor-related projects Responsible for providing assistance in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manage databases for IT vendor contracts. 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes, and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects. 35% Performs quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols. 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures, and standards for databases. 10% Requests vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation. 10% Creates, reviews, maintains, and completes various reports for management. Qualifications: Excellent organizational skills and quality research skills. Excellent verbal and written communication skills. Demonstrated skills to work with and assist others. Ability to acquire in-depth knowledge of department functions, procedures, and workflow. Analytical or critical thinking skills. Good judgment skills. Ability to handle confidential or sensitive information with discretion. Ability to work in a team environment and prioritize work effectively. Ability to assist in the preparation, documentation, and presentation of management recommendations. Required Software and Other Tools: Microsoft Office. Required Education: Bachelor's Degree Degree Equivalency: 4 years of job-related work experience, or Associate's degree plus 2 years of job-related work experience Required Work Experience: 4 years of project coordination or related work experience Fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Vendor Management experience Experience communicating with executive-level management ServiceNow experience Preferred: 4 years of project coordination or other related work experience including 2 years of paralegal, legal assistant, or contracts experience. Preferred Software and Other Tools: Smart Cloud Control Desktop Fast-paced department supporting a wide range of customers across client and multiple lines of business High-volume workload with tight deadlines Peak periods include: End of quarters End-of-year renewal cycles Occasional overtime may be required to meet critical deliverables Collaborative, close-knit team culture Inclusive and respectful work environment that values diversity Strong partnerships with teams across the AIMS organization

Primary Duties & Responsibilities Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support. Provides omni- channel technical support (Home Office) in a fast paced, high-pressure environment while multi-tasking (e.g. two or more simultaneous users) and or reprioritizing efforts as needed. Provide on-site, in-person support, five days a week at either the Franklin or Downtown campus. Back up the TSC AV team on an as needed basis Performs advanced level client experience consultation. Deep issue analysis when challenged at First Level, use of advanced knowledge and software tools to assist in developing solutions and tests fixes to resolve first touch whenever possible. Resolves escalations from Level 1 support where needed. Provides Home Office subject matter expertise to less experienced staff both in person and/or on-line. Expands knowledge and experience by gaining additional subject expertise and demonstrated proficiency in some of the following areas: Training - Perform technical mentoring, training and consultation to individuals or users. Project Consultation - Represent the Technology Service Center on project efforts to help drive a successful implementation, client and support experience. Help kick-off meetings, setup AV equipment in the spaces TSC AV is responsible to support. Stays up to date on changing business needs and interacts with project and support (N-tier) teams to coordinate/trouble-shoot support for rollouts, deployments and implementations. Remains closely connected with our internal team, and Home Office clients via an Omni channel support environment. Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed. Resolves issues while exciting and level setting clients about the technology environment. Knowledge, Skills, Abilities High School degree. Minimum of 2 years of technical Help Desk experience or in-person technical support. Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools. Demonstrates strong customer service skills that translate both inside and externally, verbally and in writing at all levels in a succinct yet understandable fashion based on audience. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills. High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation. Keen attention to detail including proficiency in clear and understandable ticket documentation. Ability to diffuse/resolve escalations, resolve complex issues, help train and coach others.

ASSYST is seeking a skilled Customer Support Technician to support our client in Celebration, FL Job Type: Contract (Corp to Corp/C2C or 1099) Onsite, No Remote Work Allowed. Job Title: Customer Support Technician (Entry-Level) Job Summary We are looking for an entry-level Customer Support Technician who is eager to learn and grow in desktop and end-user support. This role is ideal for someone with basic technical knowledge, strong customer service skills, and an interest in working hands-on with computers, devices, and IT systems. Training and guidance will be provided. Key Responsibilities Provide day-to-day desktop and end-user technical support. Set up, configure, deploy, and maintain IT equipment, including desktops, laptops, printers, mobile devices, and software. Troubleshoot common hardware, software, and peripheral issues using standard procedures. Support audio-visual setup, basic videoconferencing, and IT inventory tracking. Document technical issues and resolutions in accordance with departmental standards. Collaborate with team members on projects, meetings, and assigned tasks. Travel to remote sites as needed to support users and deploy equipment. Perform other related duties as assigned. Ability to lift up to 50 lbs and perform physical tasks such as climbing, bending, squatting, pushing, and crawling in various weather conditions. Minimum Qualifications High School diploma or equivalent and at least 1 year of experience in basic computer hardware installation, maintenance, or technical support, OR Entry-level IT certifications (such as CompTIA A+ or Network+) OR At least 1 year of customer service or technical support experience using Microsoft Office 365 and Windows 10 or newer. OR Associate degree from an accredited college or university with at least 25% coursework completed in Information Technology or a related field. ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law

Professional Services - System Support Engineer page is loaded## Professional Services - System Support Engineerlocations: İstanbul, Türkiyetime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: R-112917**It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem.With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to businesses-to-business technology experts.Our market reach, diverse solutions and services portfolio and digital platforms Ingram Micro Xvantage set us apart.### **Roles and Responsibilities**- Installing and configuring internal systems and infrastructures.- Diagnosing and resolving hardware and software-related technical issues.- Responding to end-user support requests and providing technical assistance.- Planning system updates and upgrades in line with client requirements.- Performing regular maintenance and system checks to ensure operational continuity.### **Qualifications**- Bachelor's degree in Computer Engineering, Electronics Engineering, or a related field.- Hands-on experience with the installation and management of Dell and HP servers and storage systems.- Knowledge of hyper-converged systems, SAN, virtualization technologies, and virtual system management.- Proficiency in technical English, especially for understanding documentation.- Strong problem-solving and analytical thinking skills; effective communication and team collaboration abilities.###locations: İstanbul, Türkiyetime type: Full timeposted on: Posted 30+ Days AgoIt's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, #J-18808-Ljbffr