Noc analyst job description

About Nuspire:
Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cybersecurity experts uses world-class threat intelligence as part of a Fusion Center to detect, respond, and remediate advanced cyber threats.

The Impact You Will Make:

The Operations Analyst II position on our Perimeter Security Services team is responsible for the support of client configuration requests, break/fix troubleshooting and change management of Nuspire Managed Security Services. This role is part of a 24/7/365 team dedicated to supporting Nuspire’s clients and ensuring these services are up and in a healthy state.

The ideal candidate will have at least 3 years of hands-on experience with firewall configuration and troubleshooting, network architecture and design, and a strong understanding of networking concepts.

In This Role You Will:

• Remediate network connectivity and device issues for clients
• Troubleshoot client network device issues related to in-scope managed services
• Conduct investigations into issues and escalate to engineering team necessary or required
• Work with vendors on the resolution of support tickets
• Work on projects as assigned by management
• Perform upgrades and patch management on network devices as required
• Enhance and mature existing processes and playbooks
• Mentor junior analysts on the team

Competencies You Bring:

• This position requires at least 3 years of hands-on technical networking experience
• Advanced experience and knowledge with next-generation firewall technologies (Palo Alto, Fortigate, Cisco, etc)
• Advanced knowledge of networking concepts (TCP/IP, Routing, Switching)
• Advanced knowledge of network defenses such as firewalls, IDS/IPS, Proxies
• Advanced experience with scripting
• Advanced knowledge of troubleshooting routing and switching issues
• Strong time management skills
• Excellent verbal and written communication skills
• Strong critical thinker
• Bachelors’ Degree in Computer Science, Information Security Assurance, or equivalent experience

Bonus Points If You Have:

• Ability to review packets with tools such as Wireshark and TCPdump
• Advanced understanding of the TCP/IP packet framework
• Experience with Linux operating systems
• Experience in configuring software defined networks
• Ability to explain technical details to non-technical audiences
• GIAC, GCIH, GMON, OSCP, CEH, CEPT
• CCNA, CCNP, CCIE
• CISSP

Company Perks & Benefits:

• Opportunity to earn great experience and growth with a global leader in Cyber & Network Security
• Full benefits including but not limited to: Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, & 401k
• 100% Employer Paid Telehealth for Employees & their families
• 100% Employer Paid Life Insurance
• 100% Employer Paid Employee Assistance Program (EAP)
• Monthly PTO accrual from your first day of employment, along with many opportunities to earn additional PTO through monthly employee recognition awards and participation in ‘Nuspire Good Time’ Events.
• ‘Nuspire Good Time’ events 2x per month to build team cohesion & collaboration.
• Employee training and professional development programs available through Learning Management System (LMS), with full access to LinkedIn Learning and ITProTV
• Certification Reimbursement Program
• Nuspire is an Equal Opportunity Employer

Nuspire Employee Culture:

Join for the excitement; Stay for the people.

At the core of Nuspire's business model is its emphasis on the human component. Our continued growth over 20 consecutive years allows employees to have constant opportunities to expand their role and responsibilities within the organization. The cybersecurity threat landscape is constantly evolving, and our talented team thrives on solving our clients’ complex cybersecurity challenges. This ideal is not only reflected in how Nuspire delivers services to its customers but also in how it treats its employees.

People who excel at Nuspire are motivated self-starters with a passion for delivering excellence with every client interaction. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside of the box experiences. We have a strong, diverse team of remarkable, curious, and experienced professionals—who also know how to have a little fun. If you’re looking for a career in an environment that thrives on change and is anything but ordinary, we want to hear from you. Our award-winning culture enables our employees to perform at their best.

Collaborate with an amazing team that tackles challenges together!

To find out more, please visit www.nuspire.com.

Recent Awards & Recognition:

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