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Noc analyst skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Laura Kier
Below we've compiled a list of the most critical noc analyst skills. We ranked the top skills for noc analysts based on the percentage of resumes they appeared on. For example, 5.7% of noc analyst resumes contained servers as a skill. Continue reading to find out what skills a noc analyst needs to be successful in the workplace.

15 noc analyst skills for your resume and career

1. Servers

Servers are computers or systems that provide services to other computers known as clients connected to them via a network. The services can range from data, resources, programs, or any other service that has to do with computing and computers.


It may also refer to someone at a restaurants that delivers the food to patrons from the kitchen.

Here's how noc analysts use servers:
  • Provide system administration and troubleshooting for 300+Physical and Virtual Servers.
  • Created and modified alerts in System Center Operations Manager 2012 (SCOM) to monitor servers, URLs and network devices.

2. Network Operations

Here's how noc analysts use network operations:
  • Trained new employees * Devised/documented/streamlined network operations processes, procedures; implemented best practices.
  • Respond to additional Network Operations Center tasks and responsibilities as required.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how noc analysts use troubleshoot:
  • Monitor, troubleshoot and escalate issues that may cause impact to the AOL service for our Customers.
  • Accomplished professional recruited to troubleshoot T1 / T3 / DS3 connectivity issues, internally and for customers.

4. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how noc analysts use windows:
  • Performed troubleshooting on Windows and Unix platforms after problems were detected through network management applications.
  • Performed Windows' user administration using Microsoft Active Directory.

5. Lan Wan

Here's how noc analysts use lan wan:
  • Design, build and maintains LAN WAN for customers and for the company.

6. Cisco Ios

Here's how noc analysts use cisco ios:
  • Assisted in Cisco IOS upgrades for over 200 switches in the network in preparation for 802.1x roll out.
  • Configured ports on Cisco IOS and Cat OS switches and knowledge with Cisco Works.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how noc analysts use technical support:
  • Provide network monitoring and technical support for external product divisions.
  • Serve as 1st Tier Technical Support in taking customer trouble reports on service repair issues from US LEC Customer base.

8. Switches

Here's how noc analysts use switches:
  • Worked independently on various projects configuring, and troubleshooting 3700 series Cisco routers, and switches.
  • Provide support to local TSG with router and switches connectivity issues, replacements and troubleshooting.

9. SolarWinds

Here's how noc analysts use solarwinds:
  • Responded to SolarWinds alarms via ticket generation and notification to on call personnel.
  • Monitor HISD Fiber Ring and Hubs using Solarwinds Orion Network Performance Monitor (NPM) tools.

10. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how noc analysts use linux:
  • Install McAfee anti-virus through Linux Shield on Dell Power Edge admin server.
  • Operate Linux 3ware firmware on Silicon Mechanics server running Apache.

11. Routers

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

Here's how noc analysts use routers:
  • Applied access-list filters TCP, UDP, when having flood attacks on site Cisco 4000 routers.
  • Performed Configuration changes to Cisco routers to meet the needs of the customer.

12. Trouble Tickets

A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.

Here's how noc analysts use trouble tickets:
  • Perform manual functionality testing for trouble ticket system integration using Quality Center.
  • Provided escalation for resolution of customer trouble tickets.

13. Tcp Ip

Here's how noc analysts use tcp ip:
  • Trouble shoot Windows server DNS, TCP IP, issues etc.

14. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how noc analysts use incident management:
  • Minimize downtime by participating on incident management process (ITIL), provide communication to business and management teams.
  • Completed other triage tasks as necessary to further drive incident management processes and procedures.

15. VoIP

Here's how noc analysts use voip:
  • Maintained UC endpoints (VoIP and VTC) and operated VTC bridges.
  • Provided tier two support on Cisco VOIP networks for multiple national accounts.
top-skills

What skills help NOC Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What noc analyst skills would you recommend for someone trying to advance their career?

Laura Kier

Network Design and Administration Instructor

Computer Networking is a dynamic field with a wide variety of opportunities in many different industries. Some skills that will be more important in general are skills in software defined networking and automation. Skills in the DevOps field will be necessary, as well as skills leveraging AI tools. Cybersecurity is always important and using AI tools to enhance security and monitoring is necessary.
Do you want to know more?
Read more about what experts have to say about noc analyst

List of noc analyst skills to add to your resume

Noc analyst skills

The most important skills for a noc analyst resume and required skills for a noc analyst to have include:

  • Servers
  • Network Operations
  • Troubleshoot
  • Windows
  • Lan Wan
  • Cisco Ios
  • Technical Support
  • Switches
  • SolarWinds
  • Linux
  • Routers
  • Trouble Tickets
  • Tcp Ip
  • Incident Management
  • VoIP
  • DNS
  • Unix
  • Remedy
  • TCP/IP
  • F5
  • ITIL
  • Lan
  • VPN
  • Network Devices
  • Network Infrastructure
  • OS
  • Juniper
  • Network Troubleshooting
  • SLA
  • Computer System
  • Network Performance
  • Customer Support
  • Problem Resolution
  • Network Issues
  • IOS
  • Network Connectivity
  • VMware
  • IP
  • Performance Issues
  • Network Problems
  • Network Systems
  • DHCP
  • SharePoint
  • T1
  • BGP
  • Proactive Monitoring
  • Level Troubleshooting
  • Level Support
  • Citrix
  • SCOM

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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