What does a noc analyst do?
A Network Operation Center (NOC) analyst works on ensuring the stability and working order of all network connections used in a company. The position is essential for companies that require fast-paced communication in both internal and external affairs. Companies like customer support centers, online services, and the like require someone who will inspect, monitor, troubleshoot, and upgrade all vital network and IP connections used in a company. A network operation center analyst should be highly knowledgeable in network engineering and relative fields of study.
Noc analyst responsibilities
Here are examples of responsibilities from real noc analyst resumes:
- Manage wireless controllers, mass bulk moves and capacity management in a Unix environment.
- Accomplish professional recruit to troubleshoot T1 / T3 / DS3 connectivity issues, internally and for customers.
- Plan, configure and install new desktop computers, achieving standardization for workstations.
- Assist field TSG with troubleshooting, replacing/configuring, cables, switches, routers, and access point.
- Apply mathematical modeling and network analysis methodologies in logging into routers and switches.
- Make MX record changes for customer DNS settings.
- Perform administration and troubleshooting of the enterprise DNS system.
- Respond to outages or performance alerts within SLA guidelines.
- Help desk calls range from VPN connection problems to hardware replacements.
- Resolve problems in MPLS, optical, copper and Ethernet circuits.
- Monitor the LAN (Tivoli) netview map and report all outages.
- Investigate unknown hardware causes, SLA violations and non-approve change management incidents.
- Provide proactive monitoring of MPLS networks, fault isolation, and troubleshooting.
- Optimize converged networks by configuring various QOS policies, and setting-up VPN tunnels.
- Addressed all the OS and hardware issues in a quick and assertive matter.
Noc analyst skills and personality traits
We calculated that 6% of NOC Analysts are proficient in Servers, Network Operations, and Troubleshoot. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Leadership skills.
We break down the percentage of NOC Analysts that have these skills listed on their resume here:
- Servers, 6%
Provide system administration and troubleshooting for 300+Physical and Virtual Servers.
- Network Operations, 6%
Trained new employees * Devised/documented/streamlined network operations processes, procedures; implemented best practices.
- Troubleshoot, 6%
Monitor, troubleshoot and escalate issues that may cause impact to the AOL service for our Customers.
- Windows, 5%
Performed troubleshooting on Windows and Unix platforms after problems were detected through network management applications.
- Lan Wan, 5%
Design, build and maintains LAN WAN for customers and for the company.
- Cisco Ios, 4%
Assisted in Cisco IOS upgrades for over 200 switches in the network in preparation for 802.1x roll out.
Most noc analysts use their skills in "servers," "network operations," and "troubleshoot" to do their jobs. You can find more detail on essential noc analyst responsibilities here:
Detail oriented. The most essential soft skill for a noc analyst to carry out their responsibilities is detail oriented. This skill is important for the role because "computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together." Additionally, a noc analyst resume shows how their duties depend on detail oriented: "created accurate and detailed documentation to record resolution activities using remedy ticketing system. "
Interpersonal skills. Many noc analyst duties rely on interpersonal skills. "these workers must work with different types of employees to successfully design and implement computer and information networks.," so a noc analyst will need this skill often in their role. This resume example is just one of many ways noc analyst responsibilities rely on interpersonal skills: "demonstrated professional and superior customer service and interpersonal skills while identifying, prioritizing, resolving or escalating issues within sla guidelines. "
Leadership skills. This is an important skill for noc analysts to perform their duties. For an example of how noc analyst responsibilities depend on this skill, consider that "many computer network architects direct teams of engineers, such as computer hardware engineers, who build the networks they have designed." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a noc analyst: "provided leadership and technical support for junior personnel and trained new noc controllers. ".
Organizational skills. For certain noc analyst responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a noc analyst rely on this skill, as "computer network architects who work for large firms must coordinate many different types of communication networks and make sure they work well together." For example, this snippet was taken directly from a resume about how this skill applies to what noc analysts do: "implemented 802.1q trunking in order to better utilize existing network infrastructure and improve organizational flexibility. "
Analytical skills. A commonly-found skill in noc analyst job descriptions, "analytical skills" is essential to what noc analysts do. Noc analyst responsibilities rely on this skill because "computer network architects have to examine data networks and decide how to best connect the networks based on the needs and resources of the organization." You can also see how noc analyst duties rely on analytical skills in this resume example: "analyze complex network traces to resolve difficult network problems. "
The three companies that hire the most noc analysts are:
- NETSYNC5 noc analysts jobs
- Five94 noc analysts jobs
- SiriusXM3 noc analysts jobs
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Compare different noc analysts
Noc analyst vs. Technical support engineer
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
These skill sets are where the common ground ends though. The responsibilities of a noc analyst are more likely to require skills like "servers," "network operations," "windows," and "solarwinds." On the other hand, a job as a technical support engineer requires skills like "customer service," "java," "customer issues," and "database." As you can see, what employees do in each career varies considerably.
Technical support engineers really shine in the technology industry with an average salary of $82,316. Comparatively, noc analysts tend to make the most money in the technology industry with an average salary of $56,276.On average, technical support engineers reach similar levels of education than noc analysts. Technical support engineers are 4.8% more likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Noc analyst vs. Network support technician
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
In addition to the difference in salary, there are some other key differences worth noting. For example, noc analyst responsibilities are more likely to require skills like "servers," "windows," "solarwinds," and "incident management." Meanwhile, a network support technician has duties that require skills in areas such as "customer service," "provides technical support," "desk support," and "pcs." These differences highlight just how different the day-to-day in each role looks.
Network support technicians earn a lower average salary than noc analysts. But network support technicians earn the highest pay in the technology industry, with an average salary of $48,633. Additionally, noc analysts earn the highest salaries in the technology with average pay of $56,276 annually.Average education levels between the two professions vary. Network support technicians tend to reach similar levels of education than noc analysts. In fact, they're 0.1% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Noc analyst vs. Network operation technician
A network operation technician is responsible for providing technical assistance with computer network issues. Network operation technicians repair and troubleshoot networks and routers, identifying the source of defects by listening to the customers and determining step-by-step guidelines for resolution. They also configure servers to optimize the network's performance and recommend strategies to improve the system's infrastructure. A network operation technician must have excellent organizational and technical skills, especially in explaining the network problems to the customers and addressing preventive maintenance.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from noc analyst resumes include skills like "servers," "windows," "incident management," and "f5," whereas a network operation technician is more likely to list skills in "customer service," "noc," "rf," and "windows server. "
Network operation technicians make a very good living in the retail industry with an average annual salary of $74,614. On the other hand, noc analysts are paid the highest salary in the technology industry, with average annual pay of $56,276.network operation technicians typically earn similar educational levels compared to noc analysts. Specifically, they're 1.6% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Noc analyst vs. Technical systems engineer
Technical Systems Engineers are responsible for maintaining the integrity of the infrastructure or systems network. They build, maintain, and repair all the systems and network infrastructure of the organization. They troubleshoot problems and find the best possible solution to address such problems. They also ensure that those problems will be resolved and would never be encountered again. Technical Systems Engineers also help out in information technology or network infrastructure projects of other departments. They provide expertise on the systems-related aspects of the project. They help guide project teams on the feasibility and the success factors of the project.
Types of noc analyst
Updated January 8, 2025
