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Become A NOC Engineer

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Working As A NOC Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $97,020

    Average Salary

What Does A NOC Engineer Do At Jericho Hr Group

* Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC teams Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active Network impacting issues.
* Performs analysis and studies to determine requirements, immediate and long-range plans and designs Acts as technical consultant within and outside assigned department in area of expertise; regarded as subject matter expert.
* Recommend solutions to correct network trouble issues and faults.
* Assist other technicians with their technical development in the use of monitoring tools, network structure and theory.
* Develop and Teach Classes to NOC Analyst I and II members to maintain highest level of technical knowledge on team.
* Provide assistance and support to other team member as required during critical outages.
* Utilizes high level of communication and interpersonal skills to establish and maintain positive and productive working relationships Perform any other duties assigned by NOC supervisor or Manager

What Does A NOC Engineer Do At Xylem

* Provide reliable application support which includes proactive monitoring, troubleshooting, and system optimization
* Own and manage escalated support cases
* Knowledge and experience to maintain technical processes and automations/scripts
* Good analytical and debugging skills, strong software aptitude and creative ability, a meticulous approach to analyzing and resolving complex technical problems
* Perform root cause analysis to completion and resolution
* Log and document all issues in our issue tracking system, updating cases as needed until resolved
* Become an expert in using our applications and develop understanding of how the application works at a low level
* Manage case load to meet defined service levels
* Provide feedback on how to improve the product
* Help improve customer support methods and processes

What Does A NOC Engineer Do At Randstad

* Troubleshoot escalated issues with external customers and network/telecom providers
* Work with service providers and vendors to drive issues to resolution
* Carry out maintenance activities according to engineering MOP's
* Perform router and firewall activations for new and existing customers
* Perform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
* Investigate and complete reason for outage (RFO) reports on all network outages
* Mentor and help train Tier I NOC Analysts
* Accept call overflows for frontline NOC support team

What Does A NOC Engineer Do At Infinity Consulting Solutions

IT Support relating to technical issues involving Microsoft's core business applications and operating systems Support of disaster recovery solutions Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Basic remote access solution implementation and support: VPN, Kaseya and other tools Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise Communication with customers as

What Does A NOC Engineer Do At Ricoh Americas Corporation

* Diagnose and manage network and server issues escalated by NOC I, Customer Care, and other mindSHIFT groups
* Perform advanced problem analysis, issue trending, and outage management
* Utilizes various network tools for monitoring and testing the network and associated devices
* LAN-based network provisioning, including existing DNS and VPN tunnel management
* Work with Network Design team to design/change WAN-based network requests
* Provide guidance to NOC I, Customer Care, and Customer Engineers regarding technical issues related to Windows Server, mail delivery, network problems, and other supported technologies
* Work with vendors to resolve issues for customers with technical support contracts with said vendors
* Provide timely updates to clients and internal staff regarding escalated issues and mission critical outages
* Provide weekend and off-hours support, as needed
* Input and manage tickets through our CRM system
* Generate documentation for processes in the NOC as needed
* Maintain client security levels and confidentiality of information
* Learn and follow company policies and procedures
* Perform in a fast paced, high volume environment
* Perform related tasks as required

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How To Become A NOC Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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NOC Engineer jobs

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Real NOC Engineer Salaries

Job Title Company Location Start Date Salary
NOC Engineer 3 Paypal, Inc. San Jose, CA Apr 04, 2016 $145,600
NOC Engineer 3 Paypal, Inc. San Jose, CA Dec 09, 2016 $119,000
NOC Engineer Paypal, Inc. San Jose, CA Jun 01, 2015 $116,000
NOC Engineer 2 Paypal, Inc. San Jose, CA Dec 02, 2013 $105,000
NOC Engineer 2 Paypal, Inc. San Jose, CA Apr 06, 2016 $105,000
NOC Engineer 2 Paypal, Inc. San Jose, CA Jun 09, 2016 $105,000
NOC Engineer 2 Paypal, Inc. San Jose, CA Jul 20, 2015 $104,000
NOC Engineer 3 Stubhub, Inc. San Francisco, CA Oct 01, 2015 $97,154
NOC Engineer Linkedin Corporation Mountain View, CA Feb 09, 2016 $92,600 -
$125,220
NOC Engineer 2 Paypal, Inc. Scottsdale, AZ Mar 10, 2016 $91,000
NOC Engineer EBAY Inc. Austin, TX Sep 25, 2013 $87,000
NOC Engineer 2 Stubhub, Inc. San Francisco, CA Oct 01, 2012 $83,173
NOC Engineer Savvis Communications Corporation Weehawken, NJ Sep 26, 2015 $80,057
NOC Engineer Towerpros, LLC Chicago, IL Aug 22, 2016 $80,000
NOC Engineer Comtech, LLC Washington, DC Sep 20, 2013 $76,080
NOC Engineer Stubhub, Inc. San Francisco, CA Oct 01, 2009 $75,000
NOC Engineer 2 Paypal, Inc. Scottsdale, AZ Jun 09, 2015 $75,000
NOC Engineer Wiline Networks, Inc. Foster City, CA Sep 25, 2012 $68,000
NOC Tier II Engineer (Computer Network Architect) Wiline Networks, Inc. Foster City, CA Sep 25, 2012 $67,000 -
$68,000
Noc/Competency Center Engineer TEC Integra, L.L.C. Miami, FL Apr 08, 2016 $65,998
NOC Architect/Engineer Nokia Siemens Networks Us LLC Irving, TX Apr 07, 2011 $65,650
NOC Engineer Virtela Technology Services Inc. Denver, CO Jul 01, 2011 $60,000
NOC Engineer USR Systems Atlanta, GA Aug 09, 2015 $60,000
SMS NOC Engineer Telintel Ltd Weston, FL Sep 19, 2015 $60,000
NOC Engineer (Network Operations Center Engineer) Intone Networks Inc. Framingham, MA Sep 13, 2013 $60,000
NOC Engineer Virtela Technology Services Incorporated Greenwood Village, CO Oct 01, 2011 $60,000
NOC Engineer Ibasis, Inc. Lexington, MA Feb 09, 2016 $58,406
NOC Engineer Ibasis, Inc. Burlington, MA Sep 05, 2015 $57,990
NOC Engineer C Washington, DC Dec 01, 2010 $56,043

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Top Skills for A NOC Engineer

CustomerServiceRoutersTroubleshootRemoteNetworkInfrastructureWindowsServerLan/WanTcp/IpNetworkOperationsLinuxTechnicalSupportVoipBGPDNSFaultIsolationVPNFirewallsNetworkIssuesT1SLA

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Top NOC Engineer Skills

  1. Customer Service
  2. Routers
  3. Troubleshoot
You can check out examples of real life uses of top skills on resumes here:
  • Provide Frontier customers with Premier Customer service.
  • Experienced with Network hardware installation: Modems, Fiber Optics, Hubs, Routers and Servers.
  • Analyzed and troubleshoot alarms for all service affecting conditions.
  • Configure assets remotely using TeamViewer or locally for shipment.
  • Monitored, troubleshoot and repair network infrastructure.

Top NOC Engineer Employers

NOC Engineer Videos

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