What does a noc engineer do?
A network operation center engineer or NOC engineer is an individual who is responsible for managing and monitoring a network from any centralized location. Working with other IT professionals, NOC engineers must enhance the route performance by resolving any issues concerning the network and by using standard procedures to troubleshoot. They are required to maintain communication with vendors and the team to ensure that they remain updated on any issues. NOC engineers should also be knowledgeable in hardware configuration, including firewalls and routers.
Noc engineer responsibilities
Here are examples of responsibilities from real noc engineer resumes:
- Install patches and manage requested software and OS packages on company and customer-own collocated servers.
- Configure and manage redundant and high availability network design using HSRP, VRRP and GLBP.
- Operate and manage BSS/BTS and RF equipment's, AbisLink and update support status of microwave radio.
- Manage the F5 BigIP GTM/LTM appliances to include writing iRules, SSL offload and everyday task of creating WIP and VIPs.
- Develop comprehensive documentation for provisioning and support of manage products.
- Manage core-network including all Cisco infrastructure elements including firewalls and perimeter routers.
- Process DHCP and DNS requests for Columbia's network infrastructure.
- Implement redistribution of protocols from EIGRP to OSPF and redistributing OSPF to EIGRP.
- Migrate and support customer web and DNS services from a Microsoft platform to Linux servers.
- Support individual customers with point to point, VPN, direct internet access, and BGP services.
- Perform day to day network maintenance including backup, monitoring and upgrades of network infrastructure and VoIP equipment.
- Monitor, troubleshoot and repair network infrastructure.
- Assign VPN assignments to new customers.
- Work with Fram-Relay setup on routers.
- Configure and troubleshoot and IPSec VPNs.
Noc engineer skills and personality traits
We calculated that 10% of NOC Engineers are proficient in Customer Service, Troubleshoot, and Network Operations. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Leadership skills.
We break down the percentage of NOC Engineers that have these skills listed on their resume here:
- Customer Service, 10%
Acknowledged for consistently delivering full-functionality and customer service excellence within fast-paced, deadline-driven environments
- Troubleshoot, 8%
Monitored, troubleshoot and repair network infrastructure.
- Network Operations, 4%
Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
- Tcp Ip, 4%
Trouble shoot Windows server DNS, TCP IP, issues etc.
- Switches, 4%
Performed IOS upgrades on 2900 series Cisco Catalyst switches and 1800, 2600, 3600 series Cisco routers using TFTP.
- TCP/IP, 3%
Maintained PCI compliance using Tripwire Enterprise, Implement TCP/IP core networking services using DHCP, SNMP, and DNS.
"customer service," "troubleshoot," and "network operations" are among the most common skills that noc engineers use at work. You can find even more noc engineer responsibilities below, including:
Analytical skills. noc engineer responsibilities often require "analytical skills." The duties that rely on this skill are shown by the fact that "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." This resume example shows what noc engineers do with analytical skills on a typical day: "help support 15000+ windows and linux servers in a web hosting datacenter. "
Communication skills. Another common skill required for noc engineer responsibilities is "communication skills." This skill comes up in the duties of noc engineers all the time, as "administrators must describe problems and their solutions to non-it workers." An excerpt from a real noc engineer resume shows how this skill is central to what a noc engineer does: "upgrade ios' on unified communication applications: cucm, cuc, cer, uccx etc. "
Problem-solving skills. Another skill commonly found on noc engineer job descriptions is "problem-solving skills." It can come up quite often in noc engineer duties, since "administrators must quickly resolve problems that arise with computer networks." Here's an example from a resume of how this skill fits into day-to-day noc engineer responsibilities: "network management experience working with broadband as a connectivity solution supporting linux/unix in a corporate setting. "
The three companies that hire the most noc engineers are:
- Motion Recruitment4 noc engineers jobs
- ePlus3 noc engineers jobs
- NETSYNC3 noc engineers jobs
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Compare different noc engineers
Noc engineer vs. Network consultant
Network consultants are information technology (IT) professionals who are responsible for designing, setting up, and maintaining computer networks for an organization or at a client location. These consultants are required to meet with the manager of an organization and network engineers to discuss their networking requirements. By supervising a team of IT professionals, these consultants must administer technical issues and fix infrastructure issues onsite. Network consultants must also maintain documentation for IT infrastructure as well as coordinate network documentation with account managers.
These skill sets are where the common ground ends though. The responsibilities of a noc engineer are more likely to require skills like "customer service," "network operations," "tcp ip," and "lan wan." On the other hand, a job as a network consultant requires skills like "appeals," "network hardware," "client facing," and "pc." As you can see, what employees do in each career varies considerably.
Network consultants earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $89,811. On the other hand, noc engineers are paid more in the technology industry with an average salary of $70,015.The education levels that network consultants earn slightly differ from noc engineers. In particular, network consultants are 5.7% more likely to graduate with a Master's Degree than a noc engineer. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Noc engineer vs. Senior infrastructure engineer
A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project's needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects' quality. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines.
In addition to the difference in salary, there are some other key differences worth noting. For example, noc engineer responsibilities are more likely to require skills like "network operations," "ospf," "vmware," and "juniper." Meanwhile, a senior infrastructure engineer has duties that require skills in areas such as "cloud," "aws," "azure," and "powershell." These differences highlight just how different the day-to-day in each role looks.
Senior infrastructure engineers earn a higher average salary than noc engineers. But senior infrastructure engineers earn the highest pay in the hospitality industry, with an average salary of $123,360. Additionally, noc engineers earn the highest salaries in the technology with average pay of $70,015 annually.senior infrastructure engineers earn similar levels of education than noc engineers in general. They're 4.4% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Noc engineer vs. Systems integration engineer
A systems integration engineer is responsible for evaluating the efficiency and performance of the control systems to support business operations and requirements. Systems integration engineers develop technical solutions from business initiatives that would maximize a team's productivity and increase target performance. They also handle the upgrades of network infrastructure and system configuration and resolve technical failures as soon as they arise. A systems integration engineer must have excellent communication and technical skills, especially in providing recommendations to improve the network's capability and prevent downtimes.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from noc engineer resumes include skills like "customer service," "network operations," "ospf," and "bgp," whereas a systems integration engineer is more likely to list skills in "python," "architecture," "system integration," and "c++. "
Systems integration engineers earn the best pay in the professional industry, where they command an average salary of $105,674. Noc engineers earn the highest pay from the technology industry, with an average salary of $70,015.systems integration engineers typically earn higher educational levels compared to noc engineers. Specifically, they're 10.3% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Noc engineer vs. Technical systems engineer
Technical Systems Engineers are responsible for maintaining the integrity of the infrastructure or systems network. They build, maintain, and repair all the systems and network infrastructure of the organization. They troubleshoot problems and find the best possible solution to address such problems. They also ensure that those problems will be resolved and would never be encountered again. Technical Systems Engineers also help out in information technology or network infrastructure projects of other departments. They provide expertise on the systems-related aspects of the project. They help guide project teams on the feasibility and the success factors of the project.
Even though a few skill sets overlap between noc engineers and technical systems engineers, there are some differences that are important to note. For one, a noc engineer might have more use for skills like "customer service," "network operations," "ospf," and "bgp." Meanwhile, some responsibilities of technical systems engineers require skills like "cloud," "powershell," "project management," and "dod. "
The finance industry tends to pay the highest salaries for technical systems engineers, with average annual pay of $116,420. Comparatively, the highest noc engineer annual salary comes from the technology industry.The average resume of technical systems engineers showed that they earn higher levels of education compared to noc engineers. So much so that theyacirc;euro;trade;re 5.5% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.0%.Types of noc engineer
Updated January 8, 2025
