Noc manager job description
Updated March 14, 2024
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Example noc manager requirements on a job description
Noc manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in noc manager job postings.
Sample noc manager requirements
- Bachelor's Degree in Business or related field
- Minimum of 5 years of experience in a managerial role
- Excellent understanding of NOC operations
- Strong knowledge of networking and IT technologies
- Ability to administer and maintain NOC tools
Sample required noc manager soft skills
- Excellent interpersonal and communication skills
- Strong problem solving and decision making abilities
- Highly organized with the ability to multitask
- Ability to handle stressful situations calmly
- Ability to think strategically and develop long-term plans
Noc manager job description example 1
TSYS noc manager job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
AdvancedMD, a Global Payments Company, based in South Jordan, UT is looking for a Network Operations Center (NOC) Manager to join our growing ITSecOps team. At AdvancedMD, the NOC team is responsible for monitoring the availability and overall performance of our cloud based AdvancedMD application and responding to any issues that arise in a 24x7x365 environment. Our team works closely with other departments and stakeholders to ensure ourclients have a good experience while using our platform.
Responsibilities:
Leads the 24x7x365 Network Operations Center team.Coordinates the quick resolution of application and infrastructure related incidents while providing regular status updates to internal teams. Contributes to incident retrospectives and incident process improvements.Creates and updates written Standard Operating Procedures (SOPs) and policies to govern the Network Operations Center team Provides direction for operations and maintenance to ensure service level agreements are maintained.Provides tactical support for growth and future technology advances to benefit the company.Identifies business, application, and infrastructure processes that can be automated and implements continual process improvements to increase productivity and reliability while reducing procedural errors.Interfaces with other teams to understand their requirements and balance those requirements with other functional needs to support the company strategy.Develops project plans, assigns, and manages resources, identifies and solves problems.Not an exhaustive list; other duties as assigned.
Ideal Candidate:
Has a bachelor degree and/or 6+ years of experience in the technology industry and 1-2 years of experience in a leadership role.Strong communication and interpersonal skills.Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure and concepts. AWS specific experience a plus.Hands on experience with observability software like AppDynamics, Splunk, Nagios, and Sentry One.Familiarity with alert management systems like PagerDuty and Splunk OnCall (VictorOps) Experience with ticketing systems such as Jira, Zendesk or ServiceNow.Proficient in creating, enhancing, and documenting policies and procedures. Confluence experience a plus.Strong understanding of incident management processes.Ability to work effectively in high-pressure situations.
About AdvancedMD -Click here to learn more about what we do, meet the team, and hear from our customers AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 700 team members. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company. AdvancedMD is a Global Payments company.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
AdvancedMD, a Global Payments Company, based in South Jordan, UT is looking for a Network Operations Center (NOC) Manager to join our growing ITSecOps team. At AdvancedMD, the NOC team is responsible for monitoring the availability and overall performance of our cloud based AdvancedMD application and responding to any issues that arise in a 24x7x365 environment. Our team works closely with other departments and stakeholders to ensure ourclients have a good experience while using our platform.
Responsibilities:
Leads the 24x7x365 Network Operations Center team.Coordinates the quick resolution of application and infrastructure related incidents while providing regular status updates to internal teams. Contributes to incident retrospectives and incident process improvements.Creates and updates written Standard Operating Procedures (SOPs) and policies to govern the Network Operations Center team Provides direction for operations and maintenance to ensure service level agreements are maintained.Provides tactical support for growth and future technology advances to benefit the company.Identifies business, application, and infrastructure processes that can be automated and implements continual process improvements to increase productivity and reliability while reducing procedural errors.Interfaces with other teams to understand their requirements and balance those requirements with other functional needs to support the company strategy.Develops project plans, assigns, and manages resources, identifies and solves problems.Not an exhaustive list; other duties as assigned.
Ideal Candidate:
Has a bachelor degree and/or 6+ years of experience in the technology industry and 1-2 years of experience in a leadership role.Strong communication and interpersonal skills.Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure and concepts. AWS specific experience a plus.Hands on experience with observability software like AppDynamics, Splunk, Nagios, and Sentry One.Familiarity with alert management systems like PagerDuty and Splunk OnCall (VictorOps) Experience with ticketing systems such as Jira, Zendesk or ServiceNow.Proficient in creating, enhancing, and documenting policies and procedures. Confluence experience a plus.Strong understanding of incident management processes.Ability to work effectively in high-pressure situations.
About AdvancedMD -Click here to learn more about what we do, meet the team, and hear from our customers AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 700 team members. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company. AdvancedMD is a Global Payments company.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Noc manager job description example 2
Global Payments noc manager job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
AdvancedMD, a Global Payments Company, based in South Jordan, UT is looking for a Network Operations Center (NOC) Manager to join our growing ITSecOps team. At AdvancedMD, the NOC team is responsible for monitoring the availability and overall performance of our cloud based AdvancedMD application and responding to any issues that arise in a 24x7x365 environment. Our team works closely with other departments and stakeholders to ensure our
clients have a good experience while using our platform.
Responsibilities:
* Leads the 24x7x365 Network Operations Center team.
* Coordinates the quick resolution of application and infrastructure related incidents while providing regular status updates to internal teams. Contributes to incident retrospectives and incident process improvements.
* Creates and updates written Standard Operating Procedures (SOPs) and policies to govern the Network Operations Center team
* Provides direction for operations and maintenance to ensure service level agreements are maintained.
* Provides tactical support for growth and future technology advances to benefit the company.
* Identifies business, application, and infrastructure processes that can be automated and implements continual process improvements to increase productivity and reliability while reducing procedural errors.
* Interfaces with other teams to understand their requirements and balance those requirements with other functional needs to support the company strategy.
* Develops project plans, assigns, and manages resources, identifies and solves problems.
* Not an exhaustive list; other duties as assigned.
Ideal Candidate:
* Has a bachelor degree and/or 6+ years of experience in the technology industry and 1-2 years of experience in a leadership role.
* Strong communication and interpersonal skills.
* Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure and concepts. AWS specific experience a plus.
* Hands on experience with observability software like AppDynamics, Splunk, Nagios, and Sentry One.
* Familiarity with alert management systems like PagerDuty and Splunk OnCall (VictorOps)
* Experience with ticketing systems such as Jira, Zendesk or ServiceNow.
* Proficient in creating, enhancing, and documenting policies and procedures. Confluence experience a plus.
* Strong understanding of incident management processes.
* Ability to work effectively in high-pressure situations.
About AdvancedMD -
Click here to learn more about what we do, meet the team, and hear from our customers AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 700 team members. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company. AdvancedMD is a Global Payments company.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
AdvancedMD, a Global Payments Company, based in South Jordan, UT is looking for a Network Operations Center (NOC) Manager to join our growing ITSecOps team. At AdvancedMD, the NOC team is responsible for monitoring the availability and overall performance of our cloud based AdvancedMD application and responding to any issues that arise in a 24x7x365 environment. Our team works closely with other departments and stakeholders to ensure our
clients have a good experience while using our platform.
Responsibilities:
* Leads the 24x7x365 Network Operations Center team.
* Coordinates the quick resolution of application and infrastructure related incidents while providing regular status updates to internal teams. Contributes to incident retrospectives and incident process improvements.
* Creates and updates written Standard Operating Procedures (SOPs) and policies to govern the Network Operations Center team
* Provides direction for operations and maintenance to ensure service level agreements are maintained.
* Provides tactical support for growth and future technology advances to benefit the company.
* Identifies business, application, and infrastructure processes that can be automated and implements continual process improvements to increase productivity and reliability while reducing procedural errors.
* Interfaces with other teams to understand their requirements and balance those requirements with other functional needs to support the company strategy.
* Develops project plans, assigns, and manages resources, identifies and solves problems.
* Not an exhaustive list; other duties as assigned.
Ideal Candidate:
* Has a bachelor degree and/or 6+ years of experience in the technology industry and 1-2 years of experience in a leadership role.
* Strong communication and interpersonal skills.
* Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure and concepts. AWS specific experience a plus.
* Hands on experience with observability software like AppDynamics, Splunk, Nagios, and Sentry One.
* Familiarity with alert management systems like PagerDuty and Splunk OnCall (VictorOps)
* Experience with ticketing systems such as Jira, Zendesk or ServiceNow.
* Proficient in creating, enhancing, and documenting policies and procedures. Confluence experience a plus.
* Strong understanding of incident management processes.
* Ability to work effectively in high-pressure situations.
About AdvancedMD -
Click here to learn more about what we do, meet the team, and hear from our customers AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 700 team members. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company. AdvancedMD is a Global Payments company.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Noc manager job description example 3
Race Communications noc manager job description
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.
In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts on building world-class fiber networks and offering gigabit internet service to communities throughout California.
The NOC Manager team provides high quality technical support to internal users and external customers on a variety of issues. As the 3rd level of contact for external customers requiring support, the NOC Manager will possess an excellent technical and communication skills required to analyze build and manage a team to research and resolve technical problems remotely or identify corrective action required and escalate to a higher-level engineer
Essential duties & Responsibilities
- Participate in the selection, hiring, and career development of NOC Engineers
- Lead team meetings and provide direction to NOC Engineers
- Resolve customer complaints and follow up on chronic and unresolved customer issues
- Establish and maintain a high standard for customer interactions and troubleshooting processes
- Set an example of fierce commitment to customer satisfaction
- Manage both the productivity and quality of work down to the individual engineer level
- Assure that all NOC Engineers exhibit a customer friendly attitude
- Communicate and reinforce performance expectations and policies for NOC Engineers
- Provide assistance and communication with other departments and escalation points relevant to the troubleshooting and resolution of customer issues
- Work with Network Operations Center / Field Ops / Customer Support to drive accountability and recommend process improvement where necessary
- Provide Single Point of Contact duties for high-risk & service impacting events
- Interface with customers, engineers, vendors and technicians to resolve trouble reports
- Operate in a 24x7x365; this includes shift work, 2nd and 3rd shift hours, and weekends
- Timely Detection of network events on Enterprise customers where Race has SLA obligations based on custom contract commitments
- Performs advanced television, voice, IP and transport troubleshooting to isolate and diagnose uncommon problems
- Remain Interested in elevating their knowledge of technology and better understanding of Race Communications network
- Other duties as required
Education, Skills, Abilities, and Experience Required
- 3-5 years of experience in the telecommunications or service provider industry.
- Required 3-5 years of management experience.
- 5-10 years of experience with in IP Network Design, Network Switches, Network Protocols
- DNS
- DHCP
- Multicast
- BGP / OSPF / IP Routing
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Updated March 14, 2024
Updated March 14, 2024